Voice over IP Phone Feature Guide

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1 Voice over IP Phone Feature Guide STANDARD FEATURES Caller ID Caller ID displays an incoming caller s telephone number on your handset or softphone. There is no further action required as this feature is already enabled on your service. Call Waiting Call Waiting allows you to put an incoming call on hold and answer another incoming call. The caller on hold will then hear music being played. You can enable or disable Call Waiting preferences in the My Account section of our website. Handset: Once you have an incoming caller, pick the call up. Then press the FLASH or RECALL button on your handset and the caller will be placed on hold. You will then hear the second caller. To return to the first caller, press FLASH or RECALL again. Softphone: Once you have an incoming caller, pick the call up. Then click on HOLD in your softphone and the caller will be placed on hold. You will hear the second caller. To return to the caller, click on HOLD again. Call Transfer Call Transfer allows you to transfer a call to another phone. Call charges may apply depending on the destination telephone number. Handset: Once you have an incoming caller, pick the call up. Then press the # key. The system will then place the caller on hold and ask you to enter a telephone number. Enter the destination telephone number into your handset and the caller will be transferred. Softphone: Most softphones will have call transfer enabled by default. Usually you would need to place the caller on HOLD then click on Transfer Active Call. It will ask you for the destination telephone number. Enter the destination telephone number and the caller will be transferred. 3 Way Call 3 Way Call is basically a conference call with up to three parties. Call charges may apply for each caller. Handset: Call/Receive your first caller. Then press the FLASH or RECALL button then enter the destination telephone number and the second incoming caller will pick up. Press the FLASH or RECALL button again to join all three parties. You will then be in the conference. Softphone: Most softphones will have this feature enabled by default. Usually you would pick the incoming call up (or call out), and then click on Call Conference Participant. It will then allow you to dial the third party. Dial the third party and once the third party picks up, it will join the three callers.

2 Call Forward Unconditional Call Forward Unconditional diverts all incoming calls to a specified telephone number. Call costs may apply for the forwarded calls. Handset & Softphone: Call Forward Unconditional can be setup in the My Account section of our website. Once logged in, you will be able to set a telephone number to forward all calls to. Alternatively, you can enable Call Forward Unconditional, by dialling *21<phone number> i.e. *21040XXXXXXX. To disable Call Forward Unconditional, just dial *21 again. Call Forward on Busy Call Forward on Busy diverts all incoming calls to a specified telephone number if you are on the phone. Call costs may apply for the forwarded calls. Handset & Softphone: Call Forward on Busy can be setup in the My Account section of our website. Once logged in, you will be able to set a telephone number to forward all calls to when Busy. Alternatively, you can enable Call Forward on Busy, by dialling *24<phone number> i.e. *24040XXXXXXX. To disable Call Forward on Busy, just dial *24 again. Call Forward on Unavailable Call Forward on Unavailable diverts all incoming calls to a specified telephone number if your phone rings out. Call costs may apply for the forwarded calls. Handset & Softphone: Call Forward on Unavailable can be setup in the My Account section of our website. Once logged in, you will be able to set a telephone number to forward all calls to when you are Unavailable. Alternatively, you can enable Call Forward on Unavailable, by dialling *61<phone number> i.e. *61040XXXXXXX. To disable Call Forward on Unavailable, just dial *61 again. Do Not Disturb Do Not Disturb allows you to set a status for your service to stop incoming calls. Incoming callers will get a busy tone, divert their call to another number (if enabled) or Voice Mail (if enabled). You can enable or disable Do Not Disturb preferences in the My Account section of our website. Handset: To enable Do Not Disturb, dial *72 on your handset. The system will advise that Do Not Disturb has been activated. To disable, dial *72 on your handset again, the voice announcement will advise Do Not Disturb has been deactivated. Softphone: Most softphones will allow you to set your status. Simply change your status to Do Not Disturb and you will not receive any incoming calls. Alternatively, dial *72 to activate or *72 to deactivate. Call Return Call Return is ideal for those times where you have missed a call and you require the number of the last caller. It also allows you to call the missed call back. Normal call rates apply when calling the missed caller back. Handset & Softphone: Pickup the handset and dial *69. The voice announcement will advise of the last caller s number. It will then ask you to press 1 to call the number back or press # (hash) to exit.

3 Voic Voic is similar to a traditional answering machine. If you are unavailable or busy, calls will be routed to Voice Mail. A caller will leave a message and you will be able to retrieve this later via your Handset or . No call charges apply to call the Voic Service. Handset & Softphone: Pickup the handset and dial *96. The recorded announcement will advise if you have any messages. If you do, to listen, press 1. Otherwise you may press 2 to change voic folders, press 3 for advanced options, press 0 for mailbox options, press * (star) for help or press # (hash) to exit. You may press 7 to delete a message after listening to it. Alternatively, you may listen to your voic messages on your computer. To do so, you would log into the My Account section of our website, click on your VoIP Service and click on Voic . Under the Playback heading, click on the Speaker icon. OPTIONAL FEATURES Caller ID Block (If DID is enabled) Caller ID Block works in a similar way to Silent Number; it blocks your outgoing telephone number so that incoming callers will see your call as Private. Monthly Fee If you have purchased this option as a monthly charge then no further action is required. Your outgoing number will permanently be displayed as Private. Pay as You Use You may alternatively use this feature as a pay as you use option (per use charges apply). Handset: Pickup the handset and dial *98<phone number> i.e. *98040XXXXXXX your call will then ring as a Private Number. Once you dial out without the *98 it will be back to normal. Softphone: Dial *98<phone number> i.e. *98040XXXXXXX your call will then ring as a Private Number. Once you dial out without the *98 it will be back to normal. Set Outgoing Caller ID Set Outgoing Caller ID allows you to set what your outgoing telephone number displays. For instance, if your mobile number is 040XXXXXXX, you could set this as your outgoing telephone number when dialling out via your VoIP Service. Therefore, when you ring out to another person, they will see your number as i.e. 040XXXXXXX. There is a monthly charge for this service and it does require you to send us your latest landline or mobile phone bill so that we can verify you own that number. No further action is required once this is setup. Call Forward to Multiple Numbers Call Forward to Multiple Numbers allows you to forward your call to a list of numbers; whichever number picks up first will take the call. This feature can be added in the My Account section of our website. Once logged in you will be able to add the feature and enter the numbers you would like your calls to be forwarded to. It can also be enabled or disabled from the My Account section of our website. Alternatively, to enable Call Forward to Multiple Numbers, dial *92. To disable, dial *92 again. No further action is required from your handset. There is a monthly cost involved and call costs apply for the forwarded calls.

4 Call Forward for Selected Numbers Call Forward for Selected Numbers allows you to divert a specific number to another specific number. For example, your Mothers telephone number will divert to your Mobile phone or your Brothers mobile number will divert to your work number. This feature can be added in the My Account section of our website. Once logged in you will be able to add the feature and enter a list of telephone numbers and where you would like them to forward to. You may enable or disable this feature in the My Account section of our website. Alternatively, to enable Call Forward to Selected Numbers, dial *93. To disable, dial *93 again. No further action is required from your handset. There is a monthly cost involved and call costs apply for the forwarded calls. Wakeup Calls Wakeup Calls is similar to an alarm clock in that it allows you to set a time of the day, that your handset / softphone will call you to wake you up. On handset / call pickup it will play music. Call costs apply per use of this feature. Handset & Softphone: Pick up the handset and dial *71. A recorded voice announcement will ask you to Please enter the time for your wakeup call. Using your keypad, enter a time in 12 hour time (i.e. for 1:30pm, enter 0130). The announcement will then ask you to Press 1 for AM or 2 for PM. Enter your choice. It will then advise For extension xxxx you have requested a wakeup call for xxxx xx, goodbye. When the time set is due, your handset will ring, pick it up and you will hear music. When finished, hang-up the handset. KNOWN ISSUES WITH BILLION & OPEN VoIP HARDWARE There are known issues with Billion and Open Networks VoIP Hardware which may cause issues when using our VoIP Features. If you notice when you are accessing menu options that there is no response from the voice recorded announcement, erroneous entry or strange sounding ringing tones, we would suggest checking your settings are set as follows. The models with known issues are shown below. Hardware Billion 7404 VGP Billion 6404 VGP Open Networks 824RLW Enabling DTMF 4. Click on Phone Port. 5. For Phone Port 1, click on Edit. 6. Under Codec Preference change DTMF Method to RFC Click on Apply. 8. Click on Save Config. 10. You will now be able to use our VoIP Features.

5 Allowing star dial codes 4. Click on VoIP Dial Plan. 5. Click on Edit at the end of VoIP Dial Plan Click on Add under the Dial Plan Rules List. 7. Enter: *x. in the Main Digit Sequence field and click on Apply. 8. Under Rule Name you should now see *x.t. 10. Click on Save Config. 11. Click on Apply. 12. You will now be able to dial out using star dial codes. Setting an Australian ringing tone 4. Click on Ring & Tone. 5. Make sure Region is set to Australia. 6. Under Tone Parameters, the Ringback Tone should have the following settings: Freq 2: 400 Power 2: Click on Apply at the bottom. 8. Click on Save Config. 10. You will now have an Australian ringing tone.

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