Note: Password must be 7-16 characters and contain at least one uppercase letter and at least one number.

Transcription

1 Krowd Technical FAQ TEAM MEMBERS If you need assistance with krowd, please call the TEAM MEMBER Help Desk at We want to hear your suggestions and feedback! Please join the krowd Source community or use the feedback form inside of krowd, or call the TEAM MEMBER Help Desk at Question: What if I forget my krowd username? Answer: From the krowd login screen, click on Forgot Username? link. Choose Restaurant Team Members tab. Enter your first and last initials, birthdate, restaurant number, and your POS ID. Your username will be displayed. Question: What if I forget my krowd password? Answer: From the krowd login screen, click on Need Help with Password? link. Enter your krowd username. Answer your security questions when they are displayed. Enter a new password, and confirm your new password. Note: Password must be 7-16 characters and contain at least one uppercase letter and at least one number. Question: How do I change my User name in krowd? change your user name. Question: What devices/browsers is krowd compatible with? Answer: The following PC Browsers are compatible with krowd: Internet Explorer 8, 9 Firefox 16 Chrome 22 Safari 4, 5 The following mobile phones are compatible with krowd: iphone 4 & 5 (ios/safari 4, 5, 6)

2 The following tablets are compatible with krowd: ipad 2 & 3 (ios/safari 5) Please note: Not all applications that are available inside of krowd will be supported. Question: What if I have problems accessing krowd from home? 1. This could mean that your pop-up blocker is not allowing the application to open. Follow the steps in the following PDF to turn off pop-up blocker for this site. 2. To access krowd requires that your browser be set to allow cookies. 3. Access requires a Java-enabled Web browser for full functionality. To enable JavaScript, follow the steps in this PDF. If you do not have Java Runtime Environment installed on your system, you may use the link below to download it: Question: What if I have problems accessing applications that can be accessed inside of krowd from home? 1. This could mean that your pop-up blocker is not allowing the application to open. Follow the steps in the following PDF to turn off pop-up blocker for this site. 2. To access krowd requires that your browser be set to allow cookies. 3. Access requires a Java-enabled Web browser for full functionality. To enable Javascript, follow the steps in this PDF. If you do not have Java Runtime Environment installed on your system, you may use the link below to download it: Question: What if I receive a "page not found" error? Answer: You may have lost your connection to the Internet. Make sure that you re still connected to your Internet provider.

3 Question: How can I change my krowd security questions? change your security questions and provide answers to them. These will be required in the event you forget your password. Note: not case sensitive, no special characters. Question: How can I change my krowd security questions? change your security questions and provide answers to them. These will be required in the event you forget your password. Note: not case sensitive, no special characters. Question: How can I change my krowd password? picture in the header of krowd. Then click on Profile Preferences. Enter your old password, new password, and confirm your new password. Note: Password must be 7-16 characters and contain at least one uppercase letter and at least one number. Question: How can I change my krowd language preference? change the language that krowd will be displayed in (English or Spanish). Question: How do I get back to DiSH? Answer: Click on the bookmark icon within the header of krowd to access the Quick Links. A link back to DiSH is your first Quick Link. You can also open your browser and in the address bar type in the URL for your restaurant s brand: or Question: How do I disconnect from krowd? Answer: Simply click on the Logout link at the top of krowd.

4 RESTAURANT MANAGERS If you need assistance with krowd, please call the Help Desk at We want to hear your suggestions and feedback! Please join the krowd Source community or use the feedback form inside of krowd, or call the Help Desk at Question: What if I forget my krowd username? Answer: From the krowd login screen, click on Forgot Username? link. Choose Restaurant Manager tab. Enter your restaurant number, birthdate, and the last 4 digits of your employee ID. Your username will be displayed. Question: What if I forget my krowd password? Answer: For issues with your username or password please contact the Help Desk for support at Question: What devices/browsers is krowd compatible with? Answer: The following PC Browsers are compatible with krowd: Internet Explorer 8, 9 Firefox 16 Chrome 22 Safari 4, 5 The following mobile phones are compatible with krowd: iphone 4 & 5 (ios/safari 4, 5, 6) The following tablets are compatible with krowd: ipad 2 & 3 (ios/safari 5) Please note: Not all applications that are available inside of krowd will be supported.

5 Question: What if I have problems accessing krowd from home? 1. This could mean that your pop-up blocker is not allowing the application to open. Follow the steps in the following PDF to turn off pop-up blocker for this site. 2. To access krowd requires that your browser be set to allow cookies. 3. Access requires a Java-enabled Web browser for full functionality. To enable Javascript, follow the steps in this PDF. If you do not have Java Runtime Environment installed on your system, you may use the link below to download it: If you are still having problems, click on the "Help Live Chat" tab on subpage of Technology. Questions will be answered real-time between the hours of 8 a.m. 12 p.m. and 1 p.m. - 5 p.m. EST (Monday-Friday). Question: What if I have problems accessing applications that can be accessed inside of krowd from home? 1. "Session Manger" needs to be running on your computer; 2. This could mean that your pop-up blocker is not allowing the application to open. Follow the steps in the following PDF to turn off pop-up blocker for this site. 3. To access krowd requires that your browser be set to allow cookies. Remember, access to Manager Home Access requires a Java-enabled Web browser for full functionality. To enable Javascript, follow the steps in this PDF. If you do not have Java Runtime Environment installed on your system, you may use the link below to download it: If you are still having problems, click on the "Help Live Chat" tab on subpage of Technology. Questions will be answered real-time between the hours of 8 a.m. 12 p.m. and 1 p.m. - 5 p.m. EST (Monday-Friday).

6 Question: What if I receive a "page not found" error? Answer: You may have lost your connection to the Internet. Make sure that you re still connected to your Internet provider. Question: What if I receive an error message when logging into krowd: Session Manager failed to open. What is this referring to? Answer: The Session Manager is needed in order to access applications on krowd. This error means that your Pop-up Blocker is not allowing Session Manager to open. Follow the steps in this PDF to turn off Pop-up Blocker for this site. Question: How do I find Manager Home Access Live Chat Page? Answer: Access the following link to be directed to the Live Chat: Question: How do I find Manager Home Access Requirements? Answer: Access to Manager Home Access requires a Java-enabled Web browser for full functionality. To enable Javascript, follow the steps in this PDF. If you do not have Java Runtime Environment installed on your system, you may use the link below to download it: Question: How do I get back to DiSH? Answer: Click on the bookmark icon within the header of krowd to access the Quick Links. A link back to DiSH is your first Quick Link. You can also open your browser and in the address bar type in the following URL: Secureaccess.darden.com

7 RSC EMPLOYEES If you need assistance with krowd, please call the Help Desk at We want to hear your suggestions and feedback! Please join the krowd Source community or use the feedback form inside of krowd, or call the Help Desk at Question: What if I forget my krowd username? Answer: For issues with your username or password please contact the Help Desk for support at Question: What if I forget my krowd password? Answer: For issues with your username or password please contact the Help Desk for support at Question: What devices/browsers is krowd compatible with? Answer: The following PC Browsers are compatible with krowd: Internet Explorer 8, 9 Firefox 16 Chrome 22 Safari 4, 5 The following mobile phones are compatible with krowd: iphone 4 & 5 (ios/safari 4, 5, 6) The following tablets are compatible with krowd: ipad 2 & 3 (ios/safari 5) Please note: Not all applications that are available inside of krowd will be supported.

8 Question: What if I have problems accessing krowd from home? 1. This could mean that your pop-up blocker is not allowing the application to open. Follow the steps in the following PDF to turn off pop-up blocker for this site. 2. To access krowd requires that your browser be set to allow cookies. 3. Access requires a Java-enabled Web browser for full functionality. To enable Javascript, follow the steps in this PDF. If you do not have Java Runtime Environment installed on your system, you may use the link below to download it: If you are still having problems, you can call the Help Desk for support at Question: What if I have problems accessing applications that can be accessed inside of krowd from home? 1. This could mean that your pop-up blocker is not allowing the application to open. Follow the steps in the following PDF to turn off pop-up blocker for this site. 2. To access krowd requires that your browser be set to allow cookies. o Access requires a Java-enabled Web browser for full functionality. To enable Javascript, follow the steps in this PDF. If you do not have Java Runtime Environment installed on your system, you may use the link below to download it: If you are still having problems, you can call the Help Desk for support at Question: What if I receive a "page not found" error? Answer: You may have lost your connection to the Internet. Make sure that you re still connected to your Internet provider. Question: What if I receive an error message when logging into krowd: Session Manager failed to open. What is this referring to?

9 Answer: The Session Manager is needed in order to access applications on krowd. This error means that your Pop-up Blocker is not allowing Session Manager to open. Follow the steps in this PDF to turn off Pop-up Blocker for this site. Question: What do I do if I get the message, "Do you want to download, install, and/or execute software from the following server?" (Secureaccess.darden.com)? Answer: You should select the "Always" option, as in the example below: Question: What do I do if I get "Warning - Security" alert from Juniper Networks, Inc. asking, "Do I want to run the application?" Answer: You should check the "Always trust content from this publisher" checkbox. See the following example:

10 Question: How can I change my krowd security questions? change your security questions and provide answers to them. Note: not case sensitive, no special characters. Question: How can I change my krowd password? picture in the header of krowd. Then click on Profile Preferences. Enter your old password, new password, and confirm your new password. Note: Password must be 7-16 characters and contain at least one uppercase letter and at least one number. Question: How can I change my krowd language preference? change the language that krowd will be displayed in (English or Spanish). Question: How do I get back to DiSH? Answer: Click on the bookmark icon within the header of krowd to access the Quick Links. A link back to DiSH is your first Quick Link. You can also open your browser and in the address bar type in Question: How do I disconnect from krowd? Answer: Simply click on the Logout link at the top of krowd.