Saudi Electronic University EF Online English Guidelines

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1 Saudi Electronic University EF Online English Guidelines Index 1. How to login 2. Forgot your password 3. Running the technical check 4. Change language 5. Conversation classes 6. How to book an English Fluency Test or Private Lesson 7. Advanced Speech Recognition troubleshooting 8. EF School Structure 9. EF Study Tools 10. End of Level Certificates 11. How to review units previously completed 12. Audio issues in BEST test 13. How to request TOEFL practice tests 14. Study Advice 15. Clearing Study History 16. Contact Us

2 1. How to Login SEU students will visit to log into their course. They will be asked to provide a username and a password. Their username is their SEU address and the password is CONFIRM PASSWORD 2. Forgotten Password Students can recover username and password through the Forgotten your password? link as shown below In order to recover the login data successfully, it s important they input their SEU address

3 3. Running the technical check Advise all students to run EF s technical check in the school to make sure their computers will work properly with the EF Online School

4 4. Change Language You can change the language of the school interface by using the menu at the top right hand of the screen. 5. Conversation classes EF has live, teacher led conversation classes starting in the school every hour on the hour (classes start at 1 o clock, 2 o clock, etc..) A conversation class is held in a virtual classroom through Adobe Connect Pro platform. Students have 10 minutes time to enter a class. If they don t enter the class before ten past the hour (for example before 1:10, 2:10) they will need to wait one hour for the next class. Conversation classes can be accessed from the tab Teachers / Conversation class. To enter a class, students should click on the Enter class button in conversation class page.

5 If nothing happens after clicking the button, make sure students disabled the pop-up blocker of the browser (or they can add an exception in the blocker settings by allowing the domain englishtown.com). If students can open the Adobe platform but they cannot enter into the classroom (for example, Adobe keeps constantly on loading) or they cannot view the lesson slides, they should update flash player from here: If none of the above fixes the problem, please re-direct them to Contact Us. 6. How to book English Fluency Tests or Private Lessons EFT s and Private Lessons must be booked in advance as they are one on one sessions with a teacher booked through the school. All SEU students have 3 EFT s and some may have private lessons as well. Students should follow the instructions on screen to set their time zone, select a calendar slot to take their lesson and confirm any other details (such as teacher preferences or lesson topic) Please note, students must give 48 hours notice to cancel an EFT or a Private Lesson. 7. Advanced Speech Recognition issues EF s Online School offers speech recognition technology to record voices and help with pronunciation. In order to ensure it will work properly, Flash player should be minimum 11.3 :

6 If problem persists please see guidance in Technical specifications - The Basics 8. EF School Structure EF s Online School contains 16 levels. Each level contains 8 units and an end of unit test. Each unit contains a number of different activities. Note: Times stated to complete units/levels are approximate. 9. EF Study Tools The EF Online school also has a wide variety of study tools to help students improve more quickly. These include ipad and iphone applications to allow students to study on the go. Please note that the iphone app is not linked to the students account in the school but is a selection of practice exercises.

7 10. End of Level Certificates in the Online school The EF Online English school is divided into 16 Language Levels. Each level is broken down into 8 units. To progress by 1 Level, a student must complete all 8 units and the End of Level test. To be eligible for a level certificate for General English, a student should pass the end of level test with a minimum overall grade of 70%. If the grade is lower than that, they can take the test again. How to print certificates Students can view all the achieved certificates at the bottom of Progress Report page.

8 They can click on View All to see the certificates history. They can click on the Printer icon in the top left corner to print a certificate. 11. How to review units previously completed Students can access and review previous units (or unit of a previous level) through the Progress report page. If the unit they would like to review is on their current level, they can simply click a unit number from the unit bar. Then they can click on a lesson to start reviewing it.

9 If the unit to be reviewed is in another level, they can select the desired level from the drop-down menu on the top right. Then they can click on the unit number from the unit bar and click on a lesson to start reviewing it. 12. Audio issues in BEST test The BEST (Business English Skills Test) is a placement test during the enrollment phase. If students cannot hear the audio in the Listening session of the test, please make sure the update Flash Player from here: Please also make sure students are using a supported browser: Explorer, Firefox, Safari or Chrome. If problem persists please see guidance in Technical specifications - The Basics

10 13. How to request TOEFL test preparation For more information about the TOEFL test prep and eligibility requirements, please advise students to speak to their SEU facilitator. 14. Study Advice For academic advice or tips on study motivation, please ask the student to speak to their SEU facilitator on campus or to their EF study advisor. Any students saying they are at the wrong language level in the school should address their concerns to their SEU facilitator. 15. Deleting Browsing History Many issues in the school can be fixed with the simple trick of deleting the internet browsing history (also called clearing cache or deleting cookies ). If problem persists please see guidance in Technical specifications - The Basics 16. Contact Us EF has a fully trained team available to assist students with their technical issues in the school Contact Us. Contact Us allows student to send their questions to the team and receive a reply in their language within one business day. Students are free to use this service for any technical issues encountered but please see following section on the basics of technical specification where call centre staff have been contacted instead.

11 TECHNICAL SPECIFICATION THE BASICS Here are a few basic guidelines that students should follow if they have technical issues: 1. In the school, go to Tech Check, click and install/upgrade any software required: 2. If issues persist, make sure: Student is using a Windows PC or a Mac Student is using Internet Explorer 7 (or above), Firefox 3.6 (or lower), Chrome 11 (or lower) Student is using Adobe Flash 11.3 or above - upgrade in tech check or at: Student has sound card installed Student is using a working headset with mic Java script is enabled Cookies enabled Trusted sites to include: *.englishtown.com Pop-ups are enabled for *.englishtown.com (or enabled generally) Student allows media files (eg MP3, JPG, FLV) from *.englishtown.com Troubleshooting: Here are some suggestions for solving issues once a student has started studying: 1. School access issues: Go to Internet Options in the browser (IE only) and clear cookies, cache, temporary internet files. Close the browser, re-launch and log-in to school. 2. Audio issues: Check the headset is working and plugged into the right ports. Do audio check in the virtual classroom. 3. PC issues: Re-start the PC 4. Network issues: Re-start router

12 IF ANY ISSUE IS STILL NOT RESOLVED, STUDENT SHOULD USE THE CONTACT US LINK IN THE SCHOOL: IF ACCESS TO THE SCHOOL IS NOT POSSIBLE, PLEASE GIVE STUDENT THE FOLLOWING LINK AND ASK HIM/HER TO REPORT ISSUE BY COMPLETING THE ONLINE FORM:

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