GroupWise Archive Migration Instructions

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1 GroupWise Archive Migration Instructions Migration Machine Setup 1. Install GroupWise Client 2. Copy GroupWise archives you wish to migrate locally or to a network location you have access to from the migration machine. 3. Install Outlook Outlook Client 2007 or 2010 ** for Microsoft Windows systems only** 4. Download and unzip Self-Service Desktop Migrator Software (SSDM) from 5. Make sure virus scanning software is up to date and running (you will see virus alerts is the software decrypts a message that contained a virus). 6. Set up Outlook Mail Profile. This is a requirement of the SSDM. Any POP3 or IMAP4 mail account will work (Knight s , Hotmail, Gmail, etc.) You will not need to log into this using Outlook but a profile must exist to satisfy the requirements of the archive migration software. Below are instructions for setting up your Outlook mail profile. You may skip the Archive Migration Instructions section if you already have a mail profile configured. Open Control Panel Select > Mail Select Show Profiles

2 Click Add Type Desired Profile Name Manually Configure the Account

3 Select Internet Fill in your Knights accounts information with the server settings demonstrated Left. Click More Settings

4 Click Outgoing Server Tab Select> My outgoing server requires authentication Click> Advanced Tab Change Advanced server settings as show Left Click> OK

5 Change dvanced server settings as You re Outlook profile setup is showleft complete! Click> OK Click> Finish Archive Migration Instuctions using GroupWise and SSDM 1. Log into GroupWise as the user to be migrated. a. Click Tools>Options>Environment i. Click Cleanup Tab 1. Change all archive options to Manual ii. Click File Location Tab. iii. Browse and select the user s current archive location. iv. Click OK. v. Logout of GroupWise (Close GroupWise) 2. Create a destination folder for the migrated archive (this must be created before running the migrator). 3. Open the location where you unzipped the Self-Service Desktop Migrator Software (SSDM) 4. Run gwdtapp.exe

6 Click > Next Type the GroupWise User ID and Password for the archive

7 Select the Profile you created to do the migration Click > Next Select a location to save the PST file for the converted GroupWise Archive Click > Next

8 Review the Summary information. Click Back to make changes if necessary Click > Next to start the migration. Migration times will vary according to archive size and speed of machine. **Note** You may see virus warnings as the GroupWise archive decrypted!!!

9 Most archive will complete with error due to database corruption over time. Don t be alarmed! Large archive can have 100+ errors. Feel free to view the Error Report Log. Archives will increase in size after migration. The amount of the increase will fluctuate according to archive size and number of attachments. How to open the converted archive in Outlook 1. Open Outlook Client 2007 or In Outlook 2007 go to File Menu > Open > Outlook Data File. See screen shots below. 3. Next you will choose the location of your Outlook archive you just created from the conversion or any other Outlook archive you choose to open.

10 4. It will then show up in the Outlook Client below your current mailbox. New Archive File Outlook See Screen Shots below 1. Go to File and then Account Settings. 2. Go to Data Files Tab and then choose Add.

11 3. Choose the file(pst) Outlook archive file you want to open in Outlook. 4. Close Account Settings window. 5. The Archive will show up under your current mailbox in Outlook Client similar to Outlook See Outlook 2007 Screen shots for visual. 6. Archives can only be opened using the full client they cannot be opened on the web client for Outlook. The web client is Outlook Web App. Trouble Shooting 1. If the Quest Desktop Migration Tool gwdtapp.exe fails after you type in ID and Password verify the Archive location of your GroupWise acrchive was correct. You can verify this by Loging into GroupWise, go to Tools, then options and then File Location tab. Make sure to check the location path. Then go on your computer and make sure the archive folder is not hidden and is in that location. 2. If the archive still can t migrate, it may be corrupt. Try the following to check the archive: a. Make sure you are able to assess the archive using the GroupWise Client. Try to open new and old archive items. Try unarchiving a couple items. b. Even if the archive is accessible, it may still have corrupt items. Make a copy of the archive. From the main window of the GroupWise Client, hold down CTRL & SHIFT and click FILE>Open Archive. This will force the archive to rebuild which may fix the corruption. Once complete, log out of GroupWise and rerun the SSDM. c. If the migration is still unsuccessful, for additional assistance.

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