VitalSuite Application Performance Management Software for Optimizing Wireless Data Services

Size: px
Start display at page:

Download "VitalSuite Application Performance Management Software for Optimizing Wireless Data Services"

Transcription

1 VitalSuite Application Performance Management Software for Optimizing Wireless Data Services Insure wireless service quality from the end-user perspective. Identify, diagnose and resolve performance issues in real time. Benefits Monitor and manage wireless access end-to-end Enhance service quality and user satisfaction Maximize application and service responsiveness Reduce operating and customer care expenses Improve capacity planning and utilization

2 Unprecedented visibility for wireless service optimization Delivering high-quality wireless data services poses unique challenges. Wireless network architectures can be complex and element-rich, making it difficult to trace problems to their sources. And mobile users can encounter special issues involving device configuration, session setup, server connectivity, signal quality, application responsiveness, IP VPN performance and more. Conventional network-centric operations management systems, focused on data access and backhaul, lack the specialized capabilities required to address wireless application management needs. The Lucent performance-proven VitalSuite software solution, by contrast, is purpose-built to help today s IT and customer care organizations optimize wireless performance and service quality. VitalSuite software provides comprehensive real-time information for tracking, analyzing and predicting the information for tracking, analyzing and predicting thebehavior of high-speed data services including 2.5G and 3G, Wi-Fi and managed LANs. This advanced performance optimization and application correlation system monitors, manages and enhances end-to-end service delivery for Internet-based applications, groupware, database applications and packaged business applications, as well as internally developed enterprise and service provider solutions. VitalSuite software offers multiple vantage points on your wireless data infrastructure and operations. It gives your executive management essential insights for capacity planning and cost containment. It gives your troubleshooting professionals environment-wide visibility to isolate, assess and resolve applicationrelated problems and maximize service availability. Most important, it helps people across your organization understand and enhance your wireless services by experiencing them from your end-users point of view. PDSN SP Network VPN Gateway Enterprise Network Application Servers Mobile Users with VitalAgent Mobile Data Session Core Network & DNS, Web, Servers Internet VitalSuite Server VPN Gateway VPN Visibility Figure 1 - VitalSuite compares the application and network performance from multiple vantage points providing critical information on how performance varies at different points throughout the network. 2

3 Figure 2 VitalSuite software highlights conditions for customer service, IT and others to view high speed wireless data usage and responsiveness by domain, application type, and access method. Enhance service quality and user satisfaction The VitalSuite solution transforms reactive help desks into proactive, problem-preventing service bureaus. Its powerful fault-detection capabilities let your technical staff continuously monitor the health of TCP/IP-based networked applications. So they can often spot and remedy problems even before users become aware they exist. Infrastructure-wide visibility helps you improve user support by tracking every wireless transaction through every point along its route. Faults, delays and bottlenecks can readily be isolated to specific application and network components and correlated to a common cause. Centralized management capabilities help streamline problem resolution and boost IT staff productivity and efficiency via infrastructure-wide monitoring from a single onsite or remote console. Maximize application and service availability VitalSuite software offers proven capabilities to help you meet and validate the SLAs that today s user organizations increasingly demand. The system helps you efficiently identify and eliminate wireless service trouble spots. Application failures and performance degradations are detected and reported to your troubleshooting professionals in real time, helping ensure continuous availability for critical business services and applications. Sophisticated monitoring and reporting enables you to precisely measure mobile application and service performance, identify areas where shortfalls are occurring, track improvements over time and verify that agreed-upon service levels are being attained. 3

4 Monitor and manage wireless access end-to-end The VitalSuite software monitors every user transaction from the mobile device, through your wireless network, to the destination server. It integrates multiple components that work together to give you comprehensive user-centric views into wireless data service performance, availability and quality: VitalSuite Agent clients Software installed on mobile devices monitors each TCP transaction along the network path. It records everything from response times and delays to bottlenecks and failures, and uploads this information to the VitalSuite servers. Wireless High Speed Data Analyzer This powerful service-level monitoring and capacityplanning software aggregates, analyzes and displays data gathered by the Agent software. It monitors every transaction to provide in-depth visibility on wireless users experiences. High-level displays offer at-a-glance views into how clients, servers, networks, domains, end-to-end paths and networked applications are performing. Drill-down reports provide essential performance details. Application and Access Help This software collects, prioritizes, correlates and displays network and application events reported by desktop agents and infrastructure components, providing complete diagnoses and recommended solutions in real time. When an Agent client detects a real-time problem with an end-user transaction, it uses sophisticated root-cause analysis technology to identify its source and sends an alarm to aggregation servers, which processes this event information and presents its results in color-coded displays. As a result, your help desk staff can resolve wireless access, network and application performance problems the first time. And, many costly repair and replace procedures can be eliminated because of proactive problem isolation. Automated Agent Active monitoring capabilities let you remotely test wireless applications availability, response and retrieval times, throughput and congestion levels. You can automatically run synthetic transactions from specific clients. The Agent continuously monitors these transactions and uploads information about them to the servers for viewing by customer care, marketing and operations. Application Transaction Toolkit Use this utility to easily target specific business transactions within applications for monitoring by end user clients. The clients upload collected data to aggregation servers for analysis. Custom-tailored graphical views of data collected by all VitalSuite modules are accessible through the system s award-winning Web portal. Reduce operating expenses Diverse VitalSuite features help you minimize usersupport costs for wireless data services and applications. The system provides end-users with powerful selfdiagnostics that save time and money by reducing the number of calls your help desk has to deal with. Call duration is reduced as well: VitalSuite software quickly identifies root-causes and gives help desk personnel targeted problem diagnosis and resolution details. In addition, the ready availability of accurate diagnoses can lessen your need to send IT staff to user locations. And it does away with time-wasting finger-pointing and money-wasting multiple points of contact for problem resolution. Costly redundant troubleshooting can also be lessened or eliminated by VitalSuite performance trending capabilities, which you can use to prevent repetitive service and application problems. Improve capacity planning and utilization VitalSuite performance monitoring, trend analysis and reporting can help your management professionals identify excess and underutilized capacity, increase the return on your wireless technology investments, and make smarter investment decisions. To help ensure your wireless infrastructure can deliver the performance and capacity your users require, the system provides up-to-the minute information on application uptime, usage, latency and throughput; details on performance experienced by end-users of specific applications or servers; multi-parameter trend analysis for busy hours or days; performance thresholding and alarming functionality; group comparison reports; daily or weekly reports tracking events and their resolution over time; reports summarizing overall network performance; and other valuable planning tools. 4

5 VitalSuite Software Features Summary Broad access coverage monitored mobile high speed data access include: - Wi-Fi (802.11b, g, x) G (GPRS, EDGE) - 3G (UMTS, CDMA 1rX, CDMA EV-DO, CDMA-DV) Broad Application coverage monitored applications include: - Internet (HTTP, HTTPS, Web-based applications such as DNS and RealPlayer) - Groupware (Corporate and hosted , Lotus Notes, etc.) - Database (Oracle, MS-SQL, Sybase, and MySQL) - Packaged business applications (SAP R/3, PeopleSoft, Oracle Financials) - Custom service provider and enterprise in-house applications Client-level application monitoring pinpoints application-related problems on notebooks, desktops, servers across wireless networks Sophisticated root-cause analysis and correlation identify the sources of problems before mobile users are affected Monitor Application & Network Performance Data From Multiple Vantage Points compare core vs. wireless vs remote networks, remote access vs. enterprise users all providing critical information on how performance varies at different points throughout the network. Remote test capabilities simulate actions of wireless users to assess availability, response and retrieval times, throughput, delays, congestion levels Powerful analytics helps you validate SLAs, understand system performance, enhance capacity utilization and helps reduce the number of calls made to customer support representatives Web-based portal award-winning GUI enhances centralized management with customizable views of end-to-end service performance Consolidated alarming correlated and prioritized alarms flag application and network faults and performance shortfalls to focus on high impact events that affect a wide number of people. Flexible reporting standard and custom reports include trending, group comparison, network overview, best/worst performer At-a-glance diagnostics color-coded heat charts isolate trouble spots, ease drill-down to detailed reports VPN client support lets you monitor application-level performance even when an IPSec VPN tunnel is in use VitalSuite performance management portfolio Winner of many awards, including the Network World World Class Award for best performance management system, the Lucent VitalSuite performance management portfolio delivers the data you need to manage and address problems before they affect your users. The VitalSuite performance management modules offer a comprehensive, fully integrated solution in one cost-effective package. Providing real-time views into everything from complex e-commerce transactions to crucial network resources, they enable you to continuously monitor, measure and optimize performance at every level of your operations. VitalSuite Application Performance Management software seamlessly merges application performance and fault data with network performance and realtime data from VitalSuite Network Performance Management software. This helps you instantly understand how everything from complex e- commerce application transactions to networked devices to wireless services is interacting to support your business operations. VitalSuite Network Performance Management software provides on-demand access to the critical network performance information necessary to preempt problems, optimize resources and plan for maximum ROI. Letting you monitor, analyze, manage and predict performance from a single centralized location, this market-leading tool gives you end-to-end visibility into your geographically dispersed, multi-vendor infrastructure. The real-time component of this software helps you optimize multi-vendor packet data and voice networks with powerful real-time capabilities that traditional management products cannot match. It offers technically advanced tools to monitor, measure, analyze and visualize performance data and immediately identify network resources that have exceeded defined network service levels. This component of the software provides the time-critical data you need to address emergent problems before they affect your users. The VitalSuite Advanced Reporting software is a flexible Web-based tool for generating customizable, presentation-quality reports and graphs built from data extracted from all components of VitalSuite. This software optimizes the report capabilities of your VitalSuite Performance Management software to increase network resource efficiency and IT staff productivity. 5

6 VitalSuite Network and Service Management Software deliver services without boundries Lucent Technologies, a leading global provider of multivendor, multi-technology software, provides market leading integrated OSS management solutions that deliver today's complex IMS services. Lucent's awardwinning VitalSuite Network and Service Management portfolio is used today by more than 200 fixed, mobile and broadband customers world-wide. Lucent leverages innovations from Bell Labs and experience and expertise from Lucent Worldwide Services to provide highly flexible, scalable solutions that enable converged services, enhance the end-user experience and accelerate time to revenue. Lucent partners with worldclass system integrators, complementary ISVs and hardware vendors to deliver end-to-end solutions that reduce operational complexities, ease integration costs and maximize profitability. To learn more about these and other network management solutions, contact your Lucent Technologies sales representative, authorized reseller or sales agent. You can also visit our web site at or call This document is provided for planning purposes only, and does not create, modify or supplement any warranties which may be made by Lucent Technologies relating to the products and/or services described herein. The publication of information contained in this document does not imply freedom from patent or other protective rights of Lucent Technologies or third parties. VitalSuite is a trademarks of Lucent Technologies Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. Copyright 2005 Lucent Technologies Inc. All rights reserved. VA.DS.sp

ALCATEL-LUCENT VITALSUITE APPLICATION PERFORMANCE MANAGEMENT SOFTWARE RELEASE 12.5

ALCATEL-LUCENT VITALSUITE APPLICATION PERFORMANCE MANAGEMENT SOFTWARE RELEASE 12.5 ALCATEL-LUCENT VITALSUITE APPLICATION PERFORMANCE MANAGEMENT SOFTWARE RELEASE 12.5 Alcatel-Lucent VitalSuite Applications Performance Management software () provides real-time visibility for tracking,

More information

ALCATEL-LUCENT VITALSUITE Application & Network Performance Management Software

ALCATEL-LUCENT VITALSUITE Application & Network Performance Management Software ALCATEL-LUCENT VITALSUITE Application & Network Performance Management Software MONITOR, MEASURE AND ENHANCE DELIVERY OF MISSION CRITICAL BUSINESS SERVICES ACROSS A MULTIVENDOR, MULTI-SERVICE INFRASTRUCTURE

More information

Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise

Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise Monitor, measure and enhance delivery of carrier-class business services across your multi-vendor, multi-service infrastructure

More information

Lucent VitalSuite Network and Service Management Software for Mobile Services

Lucent VitalSuite Network and Service Management Software for Mobile Services Lucent VitalSuite Network and Service Management Software for Mobile Services Drive new profitability with globally proven OSS software solutions that embrace today s crucial quality and revenue challenges

More information

VitalSuite Performance Management Software

VitalSuite Performance Management Software VitalSuite Performance Management Software The My Vital portal into the award-winning VitalSuite software provides a personalized view of your network, service and application performance from a single,

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

Enterprise. Application Performance Optimization Services Boosting your application performance by optimizing network resources

Enterprise. Application Performance Optimization Services Boosting your application performance by optimizing network resources Enterprise Application Performance Optimization Services Boosting your application performance by optimizing network resources Optimization Services (APO) Deploying and maintaining applications and communications

More information

IBM Tivoli Monitoring

IBM Tivoli Monitoring Monitor and manage critical resources and metrics across disparate platforms from a single console IBM Tivoli Monitoring Highlights Help improve uptime and shorten Help optimize IT service delivery by

More information

Improving Business Service Uptime. Proactive network performance management solutions ensure optimal business service for the Dynamic Enterprise

Improving Business Service Uptime. Proactive network performance management solutions ensure optimal business service for the Dynamic Enterprise Improving Business Service Uptime Proactive network performance management solutions ensure optimal business service for the Dynamic Enterprise Introduction It s hard to overestimate the importance of

More information

RIVERBED APPRESPONSE

RIVERBED APPRESPONSE RIVERBED APPRESPONSE REAL-TIME APPLICATION PERFORMANCE MONITORING BASED ON ACTUAL END-USER EXPERIENCE BUSINESS CHALLENGE Problems can happen anywhere at the end user device, on the network, or across application

More information

Application Visibility and Monitoring >

Application Visibility and Monitoring > White Paper Application Visibility and Monitoring > An integrated approach to application delivery Application performance drives business performance Every business today depends on secure, reliable information

More information

Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service

Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate allows customers to make full use of the benefits of the Cisco TelePresence solution,

More information

ICT Group Builds Better Call Centers, Gains Over $9.2 Million in Benefits with Lucent VitalSuite Performance Management Software

ICT Group Builds Better Call Centers, Gains Over $9.2 Million in Benefits with Lucent VitalSuite Performance Management Software ICT Group Builds Better Call Centers, Gains Over $9.2 Million in Benefits with Lucent VitalSuite Performance Management Software IN BRIEF Goal: For ICT Group, a leading provider of outsourced customer

More information

effective performance monitoring in SAP environments

effective performance monitoring in SAP environments WHITE PAPER September 2012 effective performance monitoring in SAP environments Key challenges and how CA Nimsoft Monitor helps address them agility made possible table of contents executive summary 3

More information

MRV EMPOWERS THE OPTICAL EDGE.

MRV EMPOWERS THE OPTICAL EDGE. Pro-Vision Service Delivery Software MRV EMPOWERS THE OPTICAL EDGE. WE DELIVER PACKET AND OPTICAL SOLUTIONS ORCHESTRATED WITH INTELLIGENT SOFTWARE TO MAKE SERVICE PROVIDER NETWORKS SMARTER. www.mrv.com

More information

8000 Intelligent Network Manager

8000 Intelligent Network Manager SOLUTION BRIEF 8000 Intelligent Network Manager Improve Profitability and Competitiveness with Operational Efficiency The Coriant 8000 Intelligent Network Manager is a powerful network and service management

More information

STEELCENTRAL APPRESPONSE

STEELCENTRAL APPRESPONSE STEELCENTRAL APPRESPONSE REAL-TIME APPLICATION PERFORMANCE MONITORING BASED ON ACTUAL END-USER EXPERIENCE BUSINESS CHALLENGE Problems can happen anywhere at the end user device, on the network, or across

More information

Acme Packet Palladion Communications Operations Monitor

Acme Packet Palladion Communications Operations Monitor Overview As a proactive service monitoring solution, captures and analyzes all signaling messages and media from the network, providing full end-to-end correlation and quality metrics of all calls in real

More information

White Paper. Business Service Management Solution

White Paper. Business Service Management Solution White Paper Business Service Management Solution Eric Stinson, September 2005 Executive Summary With services and Service Level Agreements (SLAs) being direct sources of revenue (or penalties) for service

More information

Brocade Network Monitoring Service (NMS) Helps Maximize Network Uptime and Efficiency

Brocade Network Monitoring Service (NMS) Helps Maximize Network Uptime and Efficiency WHITE PAPER SERVICES Brocade Network Monitoring Service (NMS) Helps Maximize Network Uptime and Efficiency Brocade monitoring service delivers business intelligence to help IT organizations meet SLAs,

More information

CA Application Performance Management Cloud Monitor

CA Application Performance Management Cloud Monitor PRODUCT SHEET: CA APM Cloud Monitor CA Application Performance Management Cloud Monitor agility made possible CA Application Performance Management Cloud Monitor (CA APM Cloud Monitor) provides end-to-end

More information

CA NetQoS Unified Communications Monitor

CA NetQoS Unified Communications Monitor PRODUCT SHEET: CA NetQoS Unified Communications Monitor CA NetQoS Unified Communications Monitor agility made possible CA NetQoS Unified Communications Monitor is a network-based voice and video monitoring

More information

Agilent OSS Wireless QoS Manager

Agilent OSS Wireless QoS Manager Agilent OSS Wireless QoS Manager The leading-edge solution for wireless-data service assurance New Wireless Challenges To manage today s wireless data services in a manner that ensures top service quality,

More information

Optimize web application performance

Optimize web application performance Imre Varju imre.varju@provice.hu +36-1-488-7984 compuware gomez Compuware Gomez web performance monitoring solution helps you protect online revenue, reduce operating costs, protect brand image and improve

More information

Hur kvalitetsäkrar vi tjänsterna i molnet!

Hur kvalitetsäkrar vi tjänsterna i molnet! Hur kvalitetsäkrar vi tjänsterna i molnet! Johan Ragmo Region North Business Development Manager A new world of Cloud A perfect storm for mobility 2 Copyright 2011 Alcatel-Lucent. All rights reserved.

More information

IBM Tivoli Composite Application Manager for WebSphere

IBM Tivoli Composite Application Manager for WebSphere Meet the challenges of managing composite applications IBM Tivoli Composite Application Manager for WebSphere Highlights Simplify management throughout the life cycle of complex IBM WebSphere-based J2EE

More information

agility made possible

agility made possible SOLUTION BRIEF Converged Infrastructure Management from CA Technologies how can I deliver innovative customer services across increasingly complex, converged infrastructure with less management effort

More information

White Paper. The Ten Features Your Web Application Monitoring Software Must Have. Executive Summary

White Paper. The Ten Features Your Web Application Monitoring Software Must Have. Executive Summary White Paper The Ten Features Your Web Application Monitoring Software Must Have Executive Summary It s hard to find an important business application that doesn t have a web-based version available and

More information

CiscoWorks Internetwork Performance Monitor 4.0

CiscoWorks Internetwork Performance Monitor 4.0 CiscoWorks Internetwork Performance Monitor 4.0 Product Overview The CiscoWorks Internetwork Performance Monitor (IPM) is a network response-time and availability troubleshooting application. Included

More information

Service assurance for communications service providers White paper. Improve service quality and enhance the customer experience.

Service assurance for communications service providers White paper. Improve service quality and enhance the customer experience. Service assurance for communications service providers White paper Improve service quality and enhance the customer experience. December 2007 2 Contents 2 Overview 2 Move to a competitive business model

More information

Application Performance Management

Application Performance Management Application Performance Management Intelligence for an Optimized WAN xo.com Application Performance Management Intelligence for an Optimized WAN Contents Abstract 3 Introduction 3 Business Drivers for

More information

Implement a unified approach to service quality management.

Implement a unified approach to service quality management. Service quality management solutions To support your business objectives Implement a unified approach to service quality management. Highlights Deliver high-quality software applications that meet functional

More information

alcatel-lucent vitalqip Appliance manager End-to-end, feature-rich, appliance-based DNS/DHCP and IP address management

alcatel-lucent vitalqip Appliance manager End-to-end, feature-rich, appliance-based DNS/DHCP and IP address management alcatel-lucent vitalqip Appliance manager End-to-end, feature-rich, appliance-based DNS/DHCP and IP address management streamline management and cut administrative costs with the alcatel-lucent VitalQIP

More information

Superior Web Application Performance in the Cloud

Superior Web Application Performance in the Cloud SOLUTION WHITE PAPER Superior Web Application Performance in the Cloud Ensuring consistent service levels for users CONTENTS INTRODUCTION....................................................... 1 THE USER

More information

Nectar Unified Communications Management Platform

Nectar Unified Communications Management Platform Nectar Unified Communications Management Platform The Most Advanced, End-to-End Management, Monitoring and Diagnostic Tools for Unified Communications Networks Solution Brochure With instant messaging,

More information

Smart wayside management software

Smart wayside management software Smart wayside management software FleetWise is innovative wayside data management software specifically designed to help transit authorities achieve superior fleet performance by collecting, distributing

More information

Lucent Technologies VitalSuite Software: An Effective Tool for Optimizing Voice Over IP Services

Lucent Technologies VitalSuite Software: An Effective Tool for Optimizing Voice Over IP Services PRODUCT VIEW November 2003 Lucent Technologies VitalSuite Software: An Effective Tool for Optimizing Voice Over IP Services Executive Summary Voice over IP (VoIP), the idea of voice communications traveling

More information

APPLICATION PERFORMANCE MONITORING

APPLICATION PERFORMANCE MONITORING APPLICATION PERFORMANCE MONITORING PRACTICAL WAYS TO MONITOR THE END USER EXPERIENCE WHITE PAPER Performance of key applications is a critical item to monitor in many IT environments where users depend

More information

IBM Tivoli Netcool network management solutions for VoIP

IBM Tivoli Netcool network management solutions for VoIP IBM Netcool network management solutions for VoIP Putting service providers on the path to fulfilling the promises of VoIP Highlights Proactively manage the VoIP infrastructure to help avoid problems and

More information

The Top 10 Reasons Why You Need Synthetic Monitoring

The Top 10 Reasons Why You Need Synthetic Monitoring WHITE PAPER: WEB PERFORMANCE MANAGEMENT The Top 10 Reasons Why You Need Synthetic Monitoring A complete view of the application delivery chain (ADC) is required to optimize the performance and availability

More information

HP Business Availability Center software. Manage and optimize the health of business services and applications

HP Business Availability Center software. Manage and optimize the health of business services and applications software Manage and optimize the health of business services and applications Today, IT organizations are under growing pressure to optimize the availability and performance of key business services. This

More information

IBM Tivoli Network Manager software

IBM Tivoli Network Manager software Perform real-time network discovery, topology visualization and root-cause analysis IBM Tivoli Network Manager software Highlights Help increase the availability and performance of critical business services

More information

Cisco Remote Management Services for Financial Services

Cisco Remote Management Services for Financial Services Cisco Remote Management Services for Financial Services The global financial services industry continues to evolve to adjust to a shifting market landscape and increased customer expectations. With demand

More information

agility made possible

agility made possible SOLUTION BRIEF Flexibility and Choices in Infrastructure Management can IT live up to business expectations with soaring infrastructure complexity and challenging resource constraints? agility made possible

More information

How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications?

How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications? SOLUTION BRIEF CA Technologies Application-driven Network Performance Management How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications?

More information

Motorola AirDefense Network Assurance Solution. Improve WLAN reliability and reduce management cost

Motorola AirDefense Network Assurance Solution. Improve WLAN reliability and reduce management cost Motorola AirDefense Network Assurance Solution Improve WLAN reliability and reduce management cost The challenge: Ensuring wireless network performance and availability Wireless LANs help organizations

More information

ENABLING TODAY S WIRELESS ENTERPRISE

ENABLING TODAY S WIRELESS ENTERPRISE ENABLING TODAY S WIRELESS ENTERPRISE Whether you are an employee on the go or a customer exploring information, everyone expects instant access to information. The proliferation of mobile phones, tablets

More information

Alcatel-Lucent VitalQIP Appliance Manager. End-to-end, feature rich, appliance-based DNS/DHCP and IP address management

Alcatel-Lucent VitalQIP Appliance Manager. End-to-end, feature rich, appliance-based DNS/DHCP and IP address management Alcatel-Lucent VitalQIP Appliance Manager End-to-end, feature rich, appliance-based and IP address management Streamline management and CUT ADMINISTRATIVE COSTS WITH THE ALCATEL-LUCENT VitalQip APPLIANCE

More information

Optimize Application Performance and Enhance the Customer Experience

Optimize Application Performance and Enhance the Customer Experience SAP Brief Extensions SAP Extended Diagnostics by CA Objectives Optimize Application Performance and Enhance the Customer Experience Understanding the impact of application performance Understanding the

More information

ServAssure Edge Visibility

ServAssure Edge Visibility ServAssure Edge Visibility PRODUCT OVERVIEW: ARRIS ServAssure Edge Visibility allows service providers to expand broadband service revenues while reducing operational and support costs through automated

More information

CA Spectrum r9.2.1. Overview. agility made possible

CA Spectrum r9.2.1. Overview. agility made possible PRODUCT SHEET: CA Spectrum CA Spectrum r9.2.1 agility made possible The Service Assurance solution from CA Technologies helps enterprises, government agencies, and service providers assure their business

More information

Use product solutions from IBM Tivoli software to align with the best practices of the Information Technology Infrastructure Library (ITIL).

Use product solutions from IBM Tivoli software to align with the best practices of the Information Technology Infrastructure Library (ITIL). ITIL-aligned solutions White paper Use product solutions from IBM Tivoli software to align with the best practices of the Information Technology Infrastructure Library (ITIL). January 2005 2 Contents 2

More information

CA Service Desk Manager

CA Service Desk Manager PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES

More information

HP End User Management software. Enables real-time visibility into application performance and availability. Solution brief

HP End User Management software. Enables real-time visibility into application performance and availability. Solution brief HP End User Management software Enables real-time visibility into application performance and availability Solution brief Figure 1 HP End User Management lets you proactively identify application performance

More information

can you improve service quality and availability while optimizing operations on VCE Vblock Systems?

can you improve service quality and availability while optimizing operations on VCE Vblock Systems? SOLUTION BRIEF Service Assurance Solutions from CA Technologies for VCE Vblock Systems can you improve service quality and availability while optimizing operations on VCE Vblock Systems? agility made possible

More information

SapphireIMS 4.0 BSM Feature Specification

SapphireIMS 4.0 BSM Feature Specification SapphireIMS 4.0 BSM Feature Specification v1.4 All rights reserved. COPYRIGHT NOTICE AND DISCLAIMER No parts of this document may be reproduced in any form without the express written permission of Tecknodreams

More information

IBM Tivoli Composite Application Manager for Response Time Tracking

IBM Tivoli Composite Application Manager for Response Time Tracking Track transactions end to end across your enterprise to drive fast response times and help maintain high customer satisfaction IBM Tivoli Composite Application Manager for Response Time Tracking Highlights

More information

Connected Product Maturity Model

Connected Product Maturity Model White Paper Connected Product Maturity Model Achieve Innovation with Connected Capabilities What is M2M-ize? To M2Mize means to optimize business processes using machine data often accomplished by feeding

More information

IBM Tivoli Netcool Service Quality Manager

IBM Tivoli Netcool Service Quality Manager Understand telecommunications service quality from the customer s perspective IBM Highlights Monitor and improve the quality of services, resulting in more effective customer care and increased customer

More information

Managed Services Technology Stack

Managed Services Technology Stack Managed Services Technology Stack By George Humphrey, Senior Director, Research, Managed Services, TSIA TECHNOLOGY INSIGHT 1 MANAGED SERVICES TSIA-TI-14-031 December 15, 2014 The Managed Services Technology

More information

Predictive Intelligence: Identify Future Problems and Prevent Them from Happening BEST PRACTICES WHITE PAPER

Predictive Intelligence: Identify Future Problems and Prevent Them from Happening BEST PRACTICES WHITE PAPER Predictive Intelligence: Identify Future Problems and Prevent Them from Happening BEST PRACTICES WHITE PAPER Table of Contents Introduction...1 Business Challenge...1 A Solution: Predictive Intelligence...1

More information

Agilent OSS Customer-Centric Service Manager

Agilent OSS Customer-Centric Service Manager Agilent OSS Customer-Centric Service Manager Deliver the high-quality wireless experience your high-value customers demand Agilent OSS Customer-Centric Service Manager (CCSM) provides the end-toend, real-time

More information

Cisco Performance Visibility Manager 1.0.1

Cisco Performance Visibility Manager 1.0.1 Cisco Performance Visibility Manager 1.0.1 Cisco Performance Visibility Manager (PVM) is a proactive network- and applicationperformance monitoring, reporting, and troubleshooting system for maximizing

More information

MRV EMPOWERS THE OPTICAL EDGE.

MRV EMPOWERS THE OPTICAL EDGE. Pro-Vision Service Delivery Software MRV EMPOWERS THE OPTICAL EDGE. WE DELIVER PACKET AND OPTICAL SOLUTIONS ORCHESTRATED WITH INTELLIGENT SOFTWARE TO MAKE SERVICE PROVIDER NETWORKS SMARTER. www.mrv.com

More information

SAP Performance Management. A Trend Study by Compuware and PAC

SAP Performance Management. A Trend Study by Compuware and PAC SAP Performance Management A Trend Study by Compuware and PAC December 2010 PAC, Month/YY SAP Performance Management A Trend Study by Compuware and PAC 2 Management Summary Many companies run critical

More information

Is backhaul the weak link in your LTE network? Network assurance strategies for LTE backhaul infrastructure

Is backhaul the weak link in your LTE network? Network assurance strategies for LTE backhaul infrastructure Is backhaul the weak link in your LTE network? Network assurance strategies for LTE backhaul infrastructure The LTE backhaul challenge Communication Service Providers (CSPs) are adopting LTE in rapid succession.

More information

Voice, Video and Data Convergence > A best-practice approach for transitioning your network infrastructure. White Paper

Voice, Video and Data Convergence > A best-practice approach for transitioning your network infrastructure. White Paper > A best-practice approach for transitioning your network infrastructure White Paper The business benefits of network convergence are clear: fast, dependable, real-time communication, unprecedented information

More information

Alcatel-Lucent 5620 portfolio for power utilities Going far beyond traditional network management

Alcatel-Lucent 5620 portfolio for power utilities Going far beyond traditional network management 5620 Service aware manager portfolio for power utilities Going far beyond traditional network management The 5620 Service Aware Manager (SAM) portfolio takes network administrators well beyond the traditional

More information

IBM Tivoli Service Request Manager

IBM Tivoli Service Request Manager Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate

More information

CA Systems Performance for Infrastructure Managers

CA Systems Performance for Infrastructure Managers PRODUCT SHEET: CA Systems Performance for Infrastructure Managers agility made possible CA Systems Performance for Infrastructure Managers CA Systems Performance for Infrastructure Managers is an add-on

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

Aternity Virtual Desktop Monitoring. Complete Visibility Ensures Successful VDI Outcomes

Aternity Virtual Desktop Monitoring. Complete Visibility Ensures Successful VDI Outcomes Aternity Virtual Desktop Monitoring Complete Visibility Ensures Successful VDI Outcomes Realizing the Benefits of VDI Requires Illuminating Four Performance Blind Spots Without comprehensive visibility

More information

IBM Tivoli Netcool Performance Manager

IBM Tivoli Netcool Performance Manager IBM Netcool Performance Manager Performance management for wireless, wireline and convergent networks Highlights Gain a competitive advantage by quickly supporting advanced service offerings using TNPM

More information

IP Telephony Customer Service Delivery for the Managed Service Provider

IP Telephony Customer Service Delivery for the Managed Service Provider IP Telephony Customer Service Delivery for the Managed Service Provider by Gary Audin Delphi, Inc. As IP telephony (IPT) has matured and Managed Service Providers (MSPs) manage increasingly large-scale

More information

Enterprise Energy Management with JouleX and Cisco EnergyWise

Enterprise Energy Management with JouleX and Cisco EnergyWise Enterprise Energy Management with JouleX and Cisco EnergyWise Introduction Corporate sustainability and enterprise energy management are pressing initiatives for organizations dealing with rising energy

More information

Cisco Unified Intelligent Contact Management Enterprise 7.2

Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise-an integral component of the Cisco Unified Communications system-delivers an integrated

More information

how can I deliver better services to my customers and grow revenue?

how can I deliver better services to my customers and grow revenue? SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing

More information

Achieving Service Quality and Availability Using Cisco Unified Communications Management Suite

Achieving Service Quality and Availability Using Cisco Unified Communications Management Suite Achieving Service Quality and Availability Using Cisco Unified Communications Management Suite EXECUTIVE SUMMARY CISCOLIVE Europe 2010 Annual Cisco IT and communications conference Event held at Barcelona,

More information

Kaseya Traverse. Kaseya Product Brief. Predictive SLA Management and Monitoring. Kaseya Traverse. Service Containers and Views

Kaseya Traverse. Kaseya Product Brief. Predictive SLA Management and Monitoring. Kaseya Traverse. Service Containers and Views Kaseya Product Brief Kaseya Traverse Predictive SLA Management and Monitoring Kaseya Traverse Traverse is a breakthrough cloud and service-level monitoring solution that provides real time visibility into

More information

IBM Global Services September 2003. Reducing IT support costs through automated electronic end-user support.

IBM Global Services September 2003. Reducing IT support costs through automated electronic end-user support. IBM Global Services September 2003 Reducing IT support costs through automated electronic end-user support. Reducing IT support costs through automated electronic end-user support. Page 2 Contents 2 Introduction

More information

Palladion for Service Providers

Palladion for Service Providers Palladion for Service Providers Overview The Palladion Software Suite is a real-time, end-to-end service monitoring, troubleshooting and analytics solution that provides unprecedented insight into VoIP

More information

Predictive Intelligence: Moving Beyond the Crystal Ball BEST PRACTICES WHITE PAPER

Predictive Intelligence: Moving Beyond the Crystal Ball BEST PRACTICES WHITE PAPER Predictive Intelligence: Moving Beyond the Crystal Ball BEST PRACTICES WHITE PAPER Table of Contents Introduction...1 Business Challenge...1 A Solution: Predictive Intelligence...1 > Dynamic Thresholding...2

More information

Tivoli Automation for Proactive Integrated Service Management

Tivoli Automation for Proactive Integrated Service Management Tivoli Automation for Proactive Integrated Service Management Gain advantage with Tivoli Automation portfolio Optimizing the World s Infrastructure 24 October 2012, Moscow 2012 IBM Corporation Acknowledgements,

More information

An Oracle White Paper July 2013. Oracle Enterprise Operations Monitor: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting

An Oracle White Paper July 2013. Oracle Enterprise Operations Monitor: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting An Oracle White Paper July 2013 Oracle Enterprise Operations Monitor: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting Introduction... 1 Overview... 2 Key Functions and Features...

More information

Riverbed SteelCentral. Product Family Brochure

Riverbed SteelCentral. Product Family Brochure Riverbed SteelCentral Product Family Brochure Application performance from the perspective that matters most: Yours Applications are now the center of the business world. We rely on them to reach customers,

More information

Company & Solution Profile

Company & Solution Profile Company & Solution Profile About Us NMSWorks Software Limited is an information technology company specializing in developing Carrier grade Integrated Network Management Solutions for the emerging convergent

More information

Network Performance Management Solutions Architecture

Network Performance Management Solutions Architecture Network Performance Management Solutions Architecture agility made possible Network Performance Management solutions from CA Technologies compliment your services to deliver easily implemented and maintained

More information

HP Agile and Innovative Solutions for Service Providers. Teaming with Microsoft for next-generation solutions. HP Services

HP Agile and Innovative Solutions for Service Providers. Teaming with Microsoft for next-generation solutions. HP Services HP Agile and Innovative Solutions for Service Providers Teaming with Microsoft for next-generation solutions HP Services Meeting the demands of a challenging market In competitive business environments,

More information

Manage and monitor LTE with IBM Tivoli Netcool solutions

Manage and monitor LTE with IBM Tivoli Netcool solutions IBM Software Thought Leadership White Paper July 2011 Manage and monitor LTE with IBM Tivoli Netcool solutions Answers for today s data-dominant networks 2 Manage and monitor LTE with IBM Tivoli Netcool

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

The Untapped Treasure

The Untapped Treasure WHITE PAPER Application Aware The Untapped Treasure Mining Value Out of Current Network and Application Assets Introduction: Gaining Visibility into the Network It s one of the heaviest holiday shopping

More information

WHITE PAPER. Centrally Monitoring Set-tops and Implementing Whole-Home Video Assurance

WHITE PAPER. Centrally Monitoring Set-tops and Implementing Whole-Home Video Assurance WHITE PAPER Centrally Monitoring Set-tops and Implementing Whole-Home Video Assurance Contents Introduction...3 The Need for Home Network Visibility for Managing Video Services...3 Video Service Assurance:

More information

Storage Assurance Audit Services OVERVIEW

Storage Assurance Audit Services OVERVIEW Storage Assurance Audit Services OVERVIEW Solution Brief From backup and recovery to capacity planning, when it comes to storage management, we've got you covered. The Storage Assurance Audit Services

More information

End-User Monitoring: Gaining Visibility into Hidden Business Risks

End-User Monitoring: Gaining Visibility into Hidden Business Risks white paper: END-USER MONITORING End-User Monitoring: Gaining Visibility into Hidden Business Risks august 2007 Issac Roth ca wily technology Table of Contents Executive Summary section 1 4 Introduction

More information

CA Insight Database Performance Monitor for Distributed Databases

CA Insight Database Performance Monitor for Distributed Databases PRODUCT BRIEF: CA INSIGHT DATABASE PERFORMANCE MONITOR CA Insight Database Performance Monitor for Distributed Databases CA INSIGHT DATABASE PERFORMANCE MONITOR FOR DISTRIBUTED DATABASES (CA INSIGHT DPM)

More information

Mobility Services Platform 3. Comprehensive centralized management for mobile devices

Mobility Services Platform 3. Comprehensive centralized management for mobile devices Mobility Services Platform 3 Comprehensive centralized management for mobile devices With MSP3, your IT department can automatically stage mobile devices, update the software resident on deployed devices

More information

HP Systems Insight Manager and HP OpenView

HP Systems Insight Manager and HP OpenView HP Systems Insight Manager and HP OpenView Working Better Together to Deliver End-to-End Management, from Hardware Infrastructure to Business Service Availability Executive Summary... 2 Challenges of Managing

More information

APPLICATION MANAGEMENT 2005 CMP MEDIA SURVEY RESULTS: TRENDS IN END-USER MONITORING

APPLICATION MANAGEMENT 2005 CMP MEDIA SURVEY RESULTS: TRENDS IN END-USER MONITORING 2005 CMP MEDIA SURVEY RESULTS: TRENDS IN END-USER MONITORING EXECUTIVE SUMMARY Mercury recently enlisted CMP Media s help in conducting a survey of IT professionals to better understand the trends affecting

More information

Oracle Enterprise Operations Monitor

Oracle Enterprise Operations Monitor ORACLE DATA SHEET Oracle Enterprise Operations Monitor For enterprise IT managers who need to rapidly troubleshoot communications network outages and service degradations, the Oracle Enterprise Operations

More information

ASSET Connect. The next level in Critical Environment Operational Efficiency

ASSET Connect. The next level in Critical Environment Operational Efficiency Connect The next level in Critical Environment Operational Efficiency 10-30% is the potential efficiency gain from optimized Data Centers and Critical Environments Operational Efficiency of Your Critical

More information