VitalSuite Application Performance Management Software for Optimizing Wireless Data Services

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1 VitalSuite Application Performance Management Software for Optimizing Wireless Data Services Insure wireless service quality from the end-user perspective. Identify, diagnose and resolve performance issues in real time. Benefits Monitor and manage wireless access end-to-end Enhance service quality and user satisfaction Maximize application and service responsiveness Reduce operating and customer care expenses Improve capacity planning and utilization

2 Unprecedented visibility for wireless service optimization Delivering high-quality wireless data services poses unique challenges. Wireless network architectures can be complex and element-rich, making it difficult to trace problems to their sources. And mobile users can encounter special issues involving device configuration, session setup, server connectivity, signal quality, application responsiveness, IP VPN performance and more. Conventional network-centric operations management systems, focused on data access and backhaul, lack the specialized capabilities required to address wireless application management needs. The Lucent performance-proven VitalSuite software solution, by contrast, is purpose-built to help today s IT and customer care organizations optimize wireless performance and service quality. VitalSuite software provides comprehensive real-time information for tracking, analyzing and predicting the information for tracking, analyzing and predicting thebehavior of high-speed data services including 2.5G and 3G, Wi-Fi and managed LANs. This advanced performance optimization and application correlation system monitors, manages and enhances end-to-end service delivery for Internet-based applications, groupware, database applications and packaged business applications, as well as internally developed enterprise and service provider solutions. VitalSuite software offers multiple vantage points on your wireless data infrastructure and operations. It gives your executive management essential insights for capacity planning and cost containment. It gives your troubleshooting professionals environment-wide visibility to isolate, assess and resolve applicationrelated problems and maximize service availability. Most important, it helps people across your organization understand and enhance your wireless services by experiencing them from your end-users point of view. PDSN SP Network VPN Gateway Enterprise Network Application Servers Mobile Users with VitalAgent Mobile Data Session Core Network & DNS, Web, Servers Internet VitalSuite Server VPN Gateway VPN Visibility Figure 1 - VitalSuite compares the application and network performance from multiple vantage points providing critical information on how performance varies at different points throughout the network. 2

3 Figure 2 VitalSuite software highlights conditions for customer service, IT and others to view high speed wireless data usage and responsiveness by domain, application type, and access method. Enhance service quality and user satisfaction The VitalSuite solution transforms reactive help desks into proactive, problem-preventing service bureaus. Its powerful fault-detection capabilities let your technical staff continuously monitor the health of TCP/IP-based networked applications. So they can often spot and remedy problems even before users become aware they exist. Infrastructure-wide visibility helps you improve user support by tracking every wireless transaction through every point along its route. Faults, delays and bottlenecks can readily be isolated to specific application and network components and correlated to a common cause. Centralized management capabilities help streamline problem resolution and boost IT staff productivity and efficiency via infrastructure-wide monitoring from a single onsite or remote console. Maximize application and service availability VitalSuite software offers proven capabilities to help you meet and validate the SLAs that today s user organizations increasingly demand. The system helps you efficiently identify and eliminate wireless service trouble spots. Application failures and performance degradations are detected and reported to your troubleshooting professionals in real time, helping ensure continuous availability for critical business services and applications. Sophisticated monitoring and reporting enables you to precisely measure mobile application and service performance, identify areas where shortfalls are occurring, track improvements over time and verify that agreed-upon service levels are being attained. 3

4 Monitor and manage wireless access end-to-end The VitalSuite software monitors every user transaction from the mobile device, through your wireless network, to the destination server. It integrates multiple components that work together to give you comprehensive user-centric views into wireless data service performance, availability and quality: VitalSuite Agent clients Software installed on mobile devices monitors each TCP transaction along the network path. It records everything from response times and delays to bottlenecks and failures, and uploads this information to the VitalSuite servers. Wireless High Speed Data Analyzer This powerful service-level monitoring and capacityplanning software aggregates, analyzes and displays data gathered by the Agent software. It monitors every transaction to provide in-depth visibility on wireless users experiences. High-level displays offer at-a-glance views into how clients, servers, networks, domains, end-to-end paths and networked applications are performing. Drill-down reports provide essential performance details. Application and Access Help This software collects, prioritizes, correlates and displays network and application events reported by desktop agents and infrastructure components, providing complete diagnoses and recommended solutions in real time. When an Agent client detects a real-time problem with an end-user transaction, it uses sophisticated root-cause analysis technology to identify its source and sends an alarm to aggregation servers, which processes this event information and presents its results in color-coded displays. As a result, your help desk staff can resolve wireless access, network and application performance problems the first time. And, many costly repair and replace procedures can be eliminated because of proactive problem isolation. Automated Agent Active monitoring capabilities let you remotely test wireless applications availability, response and retrieval times, throughput and congestion levels. You can automatically run synthetic transactions from specific clients. The Agent continuously monitors these transactions and uploads information about them to the servers for viewing by customer care, marketing and operations. Application Transaction Toolkit Use this utility to easily target specific business transactions within applications for monitoring by end user clients. The clients upload collected data to aggregation servers for analysis. Custom-tailored graphical views of data collected by all VitalSuite modules are accessible through the system s award-winning Web portal. Reduce operating expenses Diverse VitalSuite features help you minimize usersupport costs for wireless data services and applications. The system provides end-users with powerful selfdiagnostics that save time and money by reducing the number of calls your help desk has to deal with. Call duration is reduced as well: VitalSuite software quickly identifies root-causes and gives help desk personnel targeted problem diagnosis and resolution details. In addition, the ready availability of accurate diagnoses can lessen your need to send IT staff to user locations. And it does away with time-wasting finger-pointing and money-wasting multiple points of contact for problem resolution. Costly redundant troubleshooting can also be lessened or eliminated by VitalSuite performance trending capabilities, which you can use to prevent repetitive service and application problems. Improve capacity planning and utilization VitalSuite performance monitoring, trend analysis and reporting can help your management professionals identify excess and underutilized capacity, increase the return on your wireless technology investments, and make smarter investment decisions. To help ensure your wireless infrastructure can deliver the performance and capacity your users require, the system provides up-to-the minute information on application uptime, usage, latency and throughput; details on performance experienced by end-users of specific applications or servers; multi-parameter trend analysis for busy hours or days; performance thresholding and alarming functionality; group comparison reports; daily or weekly reports tracking events and their resolution over time; reports summarizing overall network performance; and other valuable planning tools. 4

5 VitalSuite Software Features Summary Broad access coverage monitored mobile high speed data access include: - Wi-Fi (802.11b, g, x) G (GPRS, EDGE) - 3G (UMTS, CDMA 1rX, CDMA EV-DO, CDMA-DV) Broad Application coverage monitored applications include: - Internet (HTTP, HTTPS, Web-based applications such as DNS and RealPlayer) - Groupware (Corporate and hosted , Lotus Notes, etc.) - Database (Oracle, MS-SQL, Sybase, and MySQL) - Packaged business applications (SAP R/3, PeopleSoft, Oracle Financials) - Custom service provider and enterprise in-house applications Client-level application monitoring pinpoints application-related problems on notebooks, desktops, servers across wireless networks Sophisticated root-cause analysis and correlation identify the sources of problems before mobile users are affected Monitor Application & Network Performance Data From Multiple Vantage Points compare core vs. wireless vs remote networks, remote access vs. enterprise users all providing critical information on how performance varies at different points throughout the network. Remote test capabilities simulate actions of wireless users to assess availability, response and retrieval times, throughput, delays, congestion levels Powerful analytics helps you validate SLAs, understand system performance, enhance capacity utilization and helps reduce the number of calls made to customer support representatives Web-based portal award-winning GUI enhances centralized management with customizable views of end-to-end service performance Consolidated alarming correlated and prioritized alarms flag application and network faults and performance shortfalls to focus on high impact events that affect a wide number of people. Flexible reporting standard and custom reports include trending, group comparison, network overview, best/worst performer At-a-glance diagnostics color-coded heat charts isolate trouble spots, ease drill-down to detailed reports VPN client support lets you monitor application-level performance even when an IPSec VPN tunnel is in use VitalSuite performance management portfolio Winner of many awards, including the Network World World Class Award for best performance management system, the Lucent VitalSuite performance management portfolio delivers the data you need to manage and address problems before they affect your users. The VitalSuite performance management modules offer a comprehensive, fully integrated solution in one cost-effective package. Providing real-time views into everything from complex e-commerce transactions to crucial network resources, they enable you to continuously monitor, measure and optimize performance at every level of your operations. VitalSuite Application Performance Management software seamlessly merges application performance and fault data with network performance and realtime data from VitalSuite Network Performance Management software. This helps you instantly understand how everything from complex e- commerce application transactions to networked devices to wireless services is interacting to support your business operations. VitalSuite Network Performance Management software provides on-demand access to the critical network performance information necessary to preempt problems, optimize resources and plan for maximum ROI. Letting you monitor, analyze, manage and predict performance from a single centralized location, this market-leading tool gives you end-to-end visibility into your geographically dispersed, multi-vendor infrastructure. The real-time component of this software helps you optimize multi-vendor packet data and voice networks with powerful real-time capabilities that traditional management products cannot match. It offers technically advanced tools to monitor, measure, analyze and visualize performance data and immediately identify network resources that have exceeded defined network service levels. This component of the software provides the time-critical data you need to address emergent problems before they affect your users. The VitalSuite Advanced Reporting software is a flexible Web-based tool for generating customizable, presentation-quality reports and graphs built from data extracted from all components of VitalSuite. This software optimizes the report capabilities of your VitalSuite Performance Management software to increase network resource efficiency and IT staff productivity. 5

6 VitalSuite Network and Service Management Software deliver services without boundries Lucent Technologies, a leading global provider of multivendor, multi-technology software, provides market leading integrated OSS management solutions that deliver today's complex IMS services. Lucent's awardwinning VitalSuite Network and Service Management portfolio is used today by more than 200 fixed, mobile and broadband customers world-wide. Lucent leverages innovations from Bell Labs and experience and expertise from Lucent Worldwide Services to provide highly flexible, scalable solutions that enable converged services, enhance the end-user experience and accelerate time to revenue. Lucent partners with worldclass system integrators, complementary ISVs and hardware vendors to deliver end-to-end solutions that reduce operational complexities, ease integration costs and maximize profitability. To learn more about these and other network management solutions, contact your Lucent Technologies sales representative, authorized reseller or sales agent. You can also visit our web site at or call This document is provided for planning purposes only, and does not create, modify or supplement any warranties which may be made by Lucent Technologies relating to the products and/or services described herein. The publication of information contained in this document does not imply freedom from patent or other protective rights of Lucent Technologies or third parties. VitalSuite is a trademarks of Lucent Technologies Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. Copyright 2005 Lucent Technologies Inc. All rights reserved. VA.DS.sp