Hur kvalitetsäkrar vi tjänsterna i molnet!

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1 Hur kvalitetsäkrar vi tjänsterna i molnet! Johan Ragmo Region North Business Development Manager

2 A new world of Cloud A perfect storm for mobility 2 Copyright 2011 Alcatel-Lucent. All rights reserved.

3 Cloud Problems Customer frustration! I can t hear you Employee frustration! whenever I receive Mr. Smith, could you this happens please repeat that Are you sure this will fix my problem? I can t connect to my applications! I need a vacation! What s wrong with your service!

4 Customer Pains Hard to justify projects! No way to measure ROI Difficult to measure overall uptime Lots of manual processes which means higher cost and lower efficiency No way to measure current application performance, so unable to identify problems, fix them quickly, and plan for future projects No way to hold vendors accountable for SLAs Using many different applications which means higher cost, more expert personnel and high maintenance Unhappy user community due to application downtime or voice quality No centralized application and network visibility Difficult to manage evolving technology

5

6 Worldwide media devices Video Conferencing IP Telephony licenses Video Surveillance Tablets Market research team Gartner, have predicted that sales of tablet devices such as Apple s ipad will grow dramatically over the next few years. Gartner say that by next year worldwide units sold will increase to 55 million over the current 20 million, and by 2014 figures should reach 208 million. 6 Copyright 2011 Alcatel-Lucent. All rights reserved.

7 Refresh of today s drivers towards tomorrow s cloud Any (W)LAN terminal Just 1 Network How many terminals in 2015 Yesterday Today Tomorrow 7 Copyright 2011 Alcatel-Lucent. All rights reserved.

8 Trends DC Virtualization DC Consolidation Server Virtualization Private Cloud Consolidation Green DC DC in the Cloud 8 Copyright 2011 Alcatel-Lucent. All rights reserved.

9 Change in Cloud 9 Copyright 2011 Alcatel-Lucent. All rights reserved.

10 Customer Gains Optimize network availability and performance to support business operations and services Servers, LAN/WAN, Contact Centers, VoIP, applications, etc. Flexibly adapt/support evolving business requirements Optimize IT operations and minimize costs Increase User Productivity and Have Happy Customers

11 IT Application and Network Performance management software for Voice, Data and Applications Multi-vendors, multi-tenant and multi-technologies

12 End-to-end, multi-vendor, multi-technology Alcatel-Lucent devices supported OmniPCX VoIP OmniAccess WLAN OmniStack x50/77x0 via 5620 SAM OmniSwitch Series DSL via SDC interface 640 individual NEs certified Over 50 vendors supported Quality of User Experience

13 VitalSuite: Network & Application Performance Management Supervision of multi-vendor, multitenant & multi-technology Unsurpassed Scalability and Flexibility with Extensibility Carrier Grade Performance Management with trending & root cause capabilities Simple to use with Northbound interface for easy integration Improves Efficiency and Customer Satisfaction VitalNet/VitalRealTime/VitalFlow Network Performance Monitoring (VoIP, Routers, Switches, Servers, Genesys, Flow and etc) & Advanced Thresholds/Alarms Integrated Performance Management VitalApps End-User Application Performance (Active/ Passive) VitalART Integrated Custom Reporting

14 VitalSuite Network Performance Management Software VitalNet is an network performance monitoring system to help analyze and predict network infrastructure behavior Global Network-wide visibility Fast, easy deployment with out-ofthe-box reports Preempt problems - enhance end user satisfaction Customer Network IP/MPLS Network resources Protect investments Integrate existing & emerging technologies, Servers, Routers, Switches, VoIP, SANs, Contact Centers and etc. Scalable for cost effective price/performance lower operations & ownership costs Extensible to support new devices Increase user satisfaction

15 VitalSuite Real-time Event Analysis Software Immediate event notification Detects problems in real-time before they affect users Network-wide visualization Wide adaptability of views, thresholds, notification Mutli-level and different types of thresholding capabilities Enhanced customer satisfaction Prevent service impacting problems Reduced operations costs Rapid problem identification and resolution Multi-vendor, multi-technology investment protection Real-Time Surveillance VitalRealTime is an advanced thresholding module enable real-time performance and service management

16 VitalSuite Application Performance Management Software VitalApps is an application monitoring system provides end-user experience to identify root cause (desktop, network or server). Unprecedented visibility from the subscriber s perspective Service level management for Wireless WANs, Enterprise Applications and LAN Exposes IPSec VPN setup and operational performance Passive and active network testing and assurance Scriptable, distributed Agents verify performance on key paths through the infrastructure Visibility into Client, Network and Server Traffic monitoring for Application Server or Backend Server Diagnostic tools VitalAgent Desktop Network N Tier Server Agent Network Server

17 VitalSuite Advance Reporting Toolkit Software VitalART is a wizard-based reporting tool that allows users to create and manage their own reports Allows users to analyze data by writing custom reports to meet their business needs Provides access to all VitalNet and VitalApps data Auto discovers new data collectors added to VitalNet Supports user-defined expressions, grouping, and joins Supports wide variety of display formats: tables, charts, crosstabs Output formats include HTML, PDF, RTF, XML, Excel, and CSV Supports scheduling of reports and delivery Fully integrated with VitalSuite User controls and permissions Support Windows and Solaris platforms 100% web-based

18 VitalSuite Flow Monitoring Software VitalFlow is a flow collector, flow analysis, flow reporting and alerting module Direct Flow Data Collection Analyze Traffic Flow Standard & Custom Reports Standard Top N Analysis Conversation Pair Application Mix Information Drill Down Graphical Display Fully integrated with VitalSuite Reduced operations costs Flow event notification Enhanced customer satisfaction ) FTP Telnet Others Office 1 Office 3

19 VitalSuite My Services Heat Chart Switch VitalQIP appliance PCX WIFI terminal routers SIP terminal Shows both Network & Application Performance in a Single Page

20 VitalSuite Monitoring Server Performance (via WMI) Server information includes: CPU Information: CPU Utilization % CPU Privileged Utilization % Totals: Total number of threads used in the server Total number of processes running on the server Memory: Physical Memory: Generic information per process: Process CPU Usage (%) Process Memory Usage Process Peak Memory Usage Process Virtual Memory Size Process Number of Handles Process Number of Threads Other Application Servers Total physical memory Available physical memory % Page File Used Page File % Maximum Page File Size Disk Space: Free Logical Disk Space VitalSuite

21 Cloud LAN/WAN Performance Monitoring Data Center Campus Main Building Factory Branch Office Switch Router Switch Router Switch Switch Access Point Router Router Router Router VitalSuite Simple deployment w/ carrier-class, easy-to-use, end-to-end, best-in-class Performance Monitoring system

22 VitalSuite Visibility into Multi-vendor IP-PBX platforms Alcatel-Lucent OmniPCX, Cisco Call Manager and Avaya collects individual call records (ex. VoIP tickets) VN discovers and analyzes VoIP Resources: Aggregate QoS from multiple VoIP call records VoIP Resource Monitoring -Call Servers -Gateways -IP Phones VitalART: Custom Reports based on Individual call records Sample KPIs: Call Duration, RTP Sent, Received, Lost packets, Network Delay, Jitter, QoS, Voice QoS, MOS, R-Factor ART allows reporting of individual calls & custom VoIP reports VitalSuite also manages Server Platforms via SNMP (UCSD Linux) VoIP Agent generates synthetic VoIP traffic Measures Call setup metrics & Conversation quality Also measures SIP call setup for OmniPCX VoIP Agent Report VoIP Tickets Alcatel-Lucent OmniPCX SIP Call Setup VoIP Agent Call records IP Network RTP Traffic VoIP Agent Call Records Cisco Call Manager Gateways / Couplers Multi- Vendor VoIP IP Phones

23 Solution Benefits voice quality monitoring throughout the entire network reduce management costs for network Infrastructure & improve user productivity maximize Agent uptime by proactively monitoring network infrastructure & mission critical applications

24

25 Your key contacts Johan Ragmo Region North Business Development Manager Mobile: Eva Antonelius Marketing Manager Region North Mobile: Lotta Dellner På Bråkmakar gatan Mobile: Stefan Bengtsson Sales Manager Mobile:

26 lucent.com

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