Agilent OSS Wireless QoS Manager

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1 Agilent OSS Wireless QoS Manager The leading-edge solution for wireless-data service assurance New Wireless Challenges To manage today s wireless data services in a manner that ensures top service quality, you need to look beyond the network. Your view has to encompass the products and services being delivered over the network, as well as the components of the network itself. Yesterday s infrastructure-focused tools aren t enough in today s servicedriven wireless markets. They tell you only part of the story. To compete and maximize revenue, you need to not only support the latest services but to deliver consistently high quality of service (QoS). Your wireless customers expect you to provide excellent service wherever they are, even when they are roaming in a distant country. What s more they want immediate responses to their mobile data requests waiting even 30 seconds for a credit card authorization is unacceptable. Clearly, the rapid rise of General Packet Radio Service (GPRS) technology has brought with it distinct challenges for the service provider. What s needed are new management tools that are built for the unique needs of wireless service providers running value-added applications and services over core telecom infrastructures. The Agilent Solution Agilent helps you respond to today s wireless challenges with a growing family of integrated solutions for wireless data assurance. The Agilent wireless OSS vision is broader than today s point products for narrowly targeted needs. Agilent focuses on end-to-end service management that brings together best-of-class products from Agilent and strategic partners to deliver unique GPRS assurance value to wireless service providers. Agilent combines active testing with signal and element monitoring, which work together with network, fault and performance management tools to provide an end-to-end management solution. The Agilent wireless OSS vision focuses on areas deemed important by the Telecommunications

2 Management Forum (TMF) and its enhanced Telecom Operations Map (etom) definitions. The Agilent vision encompasses the etom Assurance Processes, including service management and operations, service problem management, service quality analysis, action and reporting, and customer QoS/SLA management. By providing integrated solutions that combine proven products such as Agilent access7, NETeXPERT and (Firehunter), Agilent gives you new insight into the performance of your wireless network, the quality of your services and, ultimately, the experience of your customers. The Agilent OSS Wireless QoS Manager solution is part of the initial offering in the Agilent family of newgeneration wireless OSS solutions. It provides leading-edge management capabilities for maintaining optimal service quality across multinational, multivendor wireless networks. brings together the data from the many different data sources in the operator s network. One of those sources comes from active testing throughout the network. Agilent OSS Wireless QoS Manager solution provides the industry s best active test system to help you manage QoS in real time. By simulating actual customer usage of GPRS services, Agilent s solution can help operators quickly detect service quality problems that other management tools will miss. : Key Features The solution provides proactive service quality management and analysis of mobile data services. This far-reaching solution encompasses capabilities for active testing of network accessibility, service accessibility, data quality and service success rate. Agilent OSS Wireless QoS Manager uses end-to-end active testing as well as other data collection methods to monitor the key indicators that are necessary for the success of your services. ACTIVE TESTING CAPABILITIES Network Accessibility GPRS, GSM Service Accessibility Roaming, WAP, SMS, MMS, MIM, UM, FTP, HTTP, Data Quality Roaming, WAP, SMS, MMS, MIM, UM, FTP, HTTP, Service Success Rate 2

3 Proactive and Predictive Notification of Service Level Problems The Agilent solution enables you to manage your QoS according to your unique SLAs, using industry-defined key quality indicators (KQIs) and key performance indicators (KPIs). You can establish baselines and thresholds for business-critical product and service KQIs and KPIs, and then closely monitor any deviation from the standards you set. You can group KPIs and KQIs into service level objectives to help you meet your broad service goals now and in the future. enables your organization to manage services proactively to meet the terms of your SLAs. Scalable, Telco-Grade Solutions for Next-Generation Service Verification Technology is moving quickly and mobile services are growing in their sophistication and complexity. Management challenges are made greater by the introduction of new, high-value offerings that incorporate interactive voice recognition, roaming, the Internet, VPN, and specialized mobile devices and services, such as multimedia messaging service (MMS), unified messaging (UM) and mobile instant messaging (MIM). Agilent OSS Wireless QoS Manager provides a highly flexible system that is telco-hardened to enable you to gather the information essential to the success of your service. 3

4 Patented, Industry- Leading Technology Agilent uses leading-edge technology to provide this versatile service quality management solution. Patented SIM card multiplexing capability handles thousands of subscriber identity module cards in one central location, providing the security, manageability and flexibility necessary to accurately model your environment and test your services. Agilent s patented service model technology provides a real-time view of your GPRS services, allowing continuous visualization of service health and SLA compliance. It provides testing flexibility through drag-and-drop setup of test cases for automated execution, to help you easily adapt to rapidly changing services and infrastructure. Support for International Roaming Services Your subscribers expect their mobile services to work wherever they go anywhere in the world. The continuous availability of services inside and outside the home network is becoming increasingly important in the battle for wireless customers. Today, roaming forms an essential part of a network operator s revenue. s distributed test system provides full support for international roaming, covering the complete network at home and abroad with remote test probes and virtual SIM card transfer. includes a patented service model that describes monitored services and shows how they are organized. Real-Time Troubleshooting and Diagnostics addresses the dynamic aspect of troubleshooting and diagnostics with on-demand testing and call trace and review capabilities. On-demand testing allows any test to be executed immediately. This is important for diagnosing service problems, gathering additional information, or verifying problem resolution. provides detailed call tracing and logging information that is vital for efficient troubleshooting and diagnostics. Agilent s solution can manage large deployments of test probes and SIM cards, with the ability to select from a pool of resources that are not assigned until runtime. While this allows for efficient resource management, it also makes it necessary to determine what resources were actually used at runtime. Agilent OSS Wireless QoS Manager makes all of this information readily available to make the troubleshooting process as efficient as possible. 4

5 provides real-time troubleshooting and diagnostics with its on-demand testing and call-trace capabilities.. Real-Time and Historical Reporting Customized and Configured to the User s Needs creates real-time and automated historical performance reports. It visually communicates service quality and performance levels to your operations teams, your customers and your internal management. Reports can be generated at the customer, service and component levels, and can include baselines and alerting thresholds. These reports can be delivered via the Web or through industry-standard reporting tools. Readily Extensible for Your Subscribers and Tomorrow s Services provides a comprehensive suite of testing capabilities. But you have your own unique requirements. And every day, new and exciting services are being introduced. Agilent provides the flexibility to adapt to your testing needs and to ensure your newest killer app is brought into your service quality management solution. 5

6 Meeting Diverse Needs meets the needs of diverse users within your organization, including personnel within your service operations center, network operations center and customer care organization. Service Operations Center Service quality monitoring and reporting Service performance monitoring and reporting Service problem management and impact analysis SLA compliance monitoring and reporting Service troubleshooting and diagnostics Network Operations Center Network quality monitoring and reporting Network performance monitoring and reporting Network problem management and impact analysis SLA compliance monitoring and reporting Network troubleshooting and diagnostics Customer Care Service impact and outage reporting Customer impact and experience reporting Service verification Customer SLA status reporting 6

7 Features Benefits Next-Generation Service Verification QoS management and reporting Proactive QoS monitoring Baselining, thresholding, visualization and simple correlation On-demand testing Next-Generation Service Verification End-to-end testing Customer experience Full-featured mobile service testing Fault detection and isolation Distributed monitoring Patented SIM Multiplexing Technology Test multiple subscriber identities SIM card multiplexer International Roaming Service Monitoring Inbound and outbound standardsbased roaming tests Real-time and Historical Reporting Ad-hoc real-time reporting Scheduled historical reporting Operator/customer-specific views Web-based service level reporting Use of Existing Management Tools External data integration Service fault integration Supports quick SLA creation and modification with pre-defined templates that are easily customized to specific QoS requirements. Automatically monitors and reports on SLA compliance. Tracks key quality indicators and key performance indicators in real time, providing configurable notification when thresholds are crossed Provides performance graphs for related service components. Enables comparison of performance across networks, services and products for quick isolation of problem and management by exception. Enables real-time, ad-hoc troubleshooting and diagnostics as well as resolution verification. Acknowledges different end-to-end views. Enables complete testing from the beginning to the point of hand-off or complete service interaction. Enables complete service testing, fully interacting with the service and using different bearers and entry/exit points Tests access/core bearers GSM, GPRS, WAP and SMS. Tests products/services multimedia messaging service, instant messaging, unified messaging, WAP services and sequences Enables quick recognition and correction of problems. The patented service model provides visual correlation between customers, products, services and service component status for rapid isolation of service and element faults. Collects the data at the logical points. Enables testing to help you use resources and your network in the most cost-effective manner, while providing necessary service monitoring. Enables the simplified SIM card management necessary for ensuring service availability for all types and classes of subscribers. Reduces the number of probes and SIM cards needed for testing, reducing management costs and the potential for fraud. Provides continuous testing of GRX and service availability both inside and outside the home network. Allows you to instantly communicate service quality to your customers and staff through configurable reports. Generates historical reports that provide summary information over specified time intervals, helping you to easily diagnose problems and identify trends. Allows you to configure reports to present the different kinds of information required by your staff and customers in the most usable formats. Automates graphical service-level reporting on a per-relationship and per-service basis. Integrates with existing element management, OSS and trouble-ticketing tools to leverage data in QoS and SLA reports. Integrates faults and alarms through service-management tools to enable service-impact analysis. 7

8 For more information about Agilent OSS Solutions, visit our website or call one of the following customer contact centers: Australia Austria Belgium +32 (0) Brazil Canada China Denmark Finland +358 (0) France +33 (0) Germany +49 (0) Hong Kong India Ireland +353 (0) Israel Italy Japan Luxemborg +32 (0) Malaysia Mexico Netherlands +31 (0) Philippines Russia Singapore South Korea Spain Sweden Switzerland Taiwan Thailand United Kingdom +44 (0) USA Data Subject to change without notice. Agilent Technologies, Inc. April, EN

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