CA NetQoS Unified Communications Monitor

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1 PRODUCT SHEET: CA NetQoS Unified Communications Monitor CA NetQoS Unified Communications Monitor agility made possible CA NetQoS Unified Communications Monitor is a network-based voice and video monitoring solution that helps organizations ensure both unified communications quality of experience and network quality of service. Business value The introduction of unified communications and VoIP presents specific challenges that can only be addressed with network-centric performance management products. The CA NetQoS Unified Communication Monitor fully integrates with the CA NetQoS Performance Center, so you can monitor unified communications quality of experience while managing network quality of service from a single web-based console. This streamlined solution helps you to ensure unified communications quality of experience, resolve problems faster, evaluate call activity, and plan for updates. Product overview With the CA NetQoS Unified Communications Monitor you can assess the performance of your Cisco Unified Communications Manager, Microsoft Lync, and AVAYA platforms by tracking, evaluating, and reporting on key metrics. Within a single report, CA NetQoS Unified Communications Monitor displays call and video quality measurements against a baseline threshold for any network segment. As a network-based voice and video monitoring product, CA NetQoS Unified Communications Monitor is uniquely capable of linking unified communications quality of experience monitoring and reporting with additional data collection and analysis to provide a comprehensive picture of how the converged network is supporting the applications.

2 Delivery approach CA NetQoS Unified Communications Monitor is deployed quickly, without server agents or client-side probes, to provide you with tangible benefits quickly. CA Technologies unites professional, support, and education service elements under a single umbrella, providing your entire IT organization a seamless and fluid customer experience. CA Services gives you insight and control over technology and deployment efforts, which helps reduce risk and accelerates time to value. CA Education transfers information and insight to help maximize the value of your technology. CA Support helps ensure your continuous success with trusted expert help and robust self-service tools. Features Video and Call Quality Monitoring Comprehensive call quality data for calls in the system, including both IP and PSTN call legs Video quality metrics for video transmissions such as video packet loss, frozen video minutes, frame loss, and latency MOS values supplemented by associated network impairment metrics, such as packet loss or jitter PSTN gateway call legs associated with analog metrics, such as ACOM and ERL Call volume and interface utilization data for tracking call activity and capacity planning Call Setup Monitoring Passive, centralized monitoring of signaling flows for SCCP and SIP to and from Cisco Unified Communications Manager Passive, centralized monitoring of signaling flows for MGCP, SIP, and H.323 for PSTN call setup Quality ranking based on key metrics, such as time to dial tone, post-dial delay, and call failures Troubleshooting Real-time, 15-second granularity, monitoring of calls for selected phones Automated incident responses in the form of traps, notifications, or further investigation (e.g., traceroute) Path information for voice and video calls 2

3 System Features Customizable thresholds and threshold assignments for individual location-to-location alert levels Safeguards to avoid false alarms, such as alerts only when call performance problems affect a designated minimum number of voice or video transmissions Operations and network engineer views into call quality data, with separate administrator views for configuration and summary reporting for managers Ability to scale to monitor large numbers of phones for enterprise VoIP deployments Web-based interface with unlimited users no per-seat licenses Integration with the CA NetQoS Performance Center to provide a single web-based console for managing converged networks CA NetQoS anomaly detection capabilities automatically analyze unified communications detail to profile your network and warn of any changes in behavior Figure A Linking unified communications and network metrics CA NetQoS Unified Communications Monitor provides at-a-glance views to pinpoint where hot spots are located. It provides alerts on call setup or call quality problems, along with key network metrics, like packet loss, that are associated with those problems. 3

4 Benefits CA NetQoS Unified Communications Monitor helps you ensure unified communications quality of experience, understand how well the converged network is supporting unified communications quality, and ascertain the potential impact on other application performance, and facilitates faster problem resolution and future planning and updates. Unified communication delivery metrics jitter, latency, packet loss, and frame loss along with call quality and call setup metrics Mean Opinion Score (MOS), call setup failures, and delay to dial tone, combine with video quality metrics frozen video minutes, frame loss, and latency to provide full insight into unified communications quality of experience. These metrics are enriched with an understanding of how your network is supporting unified communications quality, so you can not only quickly identify how well voice and video are performing for your users throughout the global enterprise and for each location, but also prove how well the network is delivering the required quality of service. Unified communications problems are resolved faster by isolating the source of problems to specific locations, transmission types, or equipment. Customized alerts and thresholds help pinpoint where problems reside and help identify which network paths experience the most severe problems. You can quickly drill down into individual network locations or gateways to investigate further and leverage automated incident responses such as traps or notifications that put the information you require for quick problem resolution at your fingertips. The CA NetQoS Unified Communications Monitor helps you to track trends and can help you to more effectively negotiate contracts with service providers via capacity-planning reports and utilization reports for the entire enterprise or specific locations or gateways that illustrate busy-hour call attempts and call completions and the effects of call volume on call performance. 4

5 Why CA Technologies CA NetQoS Unified Communications Monitor bridges the gap between unified communications quality of experience and network performance. It integrates with the CA NetQoS Performance Center and many CA Technologies, third-party, or custom IT management tools to facilitate simplified, dynamic IT management. Service Assurance solutions from CA Technologies uniquely link real end-user experience, transactions, and applications with the underlying systems and network infrastructure supporting them so you can understand the real-time performance, risk, and quality of business services across your physical, virtual, and cloud environments. Copyright 2011 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill, or lost data, even if CA is expressly advised in advance of the possibility of such damages. CS1423_0611