Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise

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1 Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise Monitor, measure and enhance delivery of carrier-class business services across your multi-vendor, multi-service infrastructure

2 The My Vital portal to the award-winning, industry leading VitalSuite software provides you a personalized window to the system s comprehensive view of your network and application performance from a single, centralized location. B E N E F I T S Access personalized network performance data at a glance aligned to your IT operational model Pre-empt potential network problems with real-time enterprise-wide visibility Simplify analysis and planning with drill-down reports for every organizational level Centrally manage network, application and service quality Maximize uptime by proactively tracking faults to their source Strengthen support of critical business transactions by monitoring applications performance Protect your network investment with enhanced operational performance Realize rapid ROI through immediate system deployment and access to performance data Alcatel-Lucent 2

3 The one system for your network and your business Successful IT management means implementing an integrated system in which your network, your applications and your business processes work together to support strategic enterprise objectives. That demands visibility into, and control over, your entire infrastructure the total visibility and complete control only the VitalSuite system can provide. Winner of numerous industry awards, including the Network World World Class Award for best performance management system, the VitalSuite performance management system is comprised of three advanced software modules for Application, Network and Real-time Event analysis offering you a comprehensive fully integrated solution in a cost effective package. Providing real-time views into everything from complex e-commerce transactions to mission-critical network resources, it lets you continuously monitor, measure and optimize performance at every level of your IT operations. Access personalized network performance data at a glance VitalSuite software s business management innovations begin with My Vital, the personal window into your IT infrastructure. This web-based portal lets you create and display virtually any aspect of network and application performance: wireless, LAN, WAN, ATM, VoIP or Frame Relay quality indices; top applications and events; even specific e-business transactions such as order entry or credit authorization. Everyone from executives to engineers can create unique displays tailored to your operational model and their individual management requirements. The system s My Business display provides a color-coded heat chart that shows you at a glance how your custom applications and transactions are performing. When a glowing hot spot flags a potential problem, you know immediately where to focus your troubleshooting efforts. Pre-empt network performance problems with real-time enterprise-wide visibility Performance data from the three VitalSuite software components Application, Network and Real-time Event analysis is merged to monitor and report on your network s physical infrastructure and network applications such as , web server based applications, Domain Name Services (DNS) and Enterprise Resources Planning (ERP). Selecting Applications from the My Vital portal display brings you a heat chart that reports the current state of all TCP-IP applications, including throughput, availability, packet loss and round-trip times. Under the Network option, you ll find a status summary on all your network resources, including routers, servers, VoIP, LANs/WANs, wireless, ATM and Frame Relay links. Additional details on network operations, remote access and client/ server paths are available to give you deeper insights into infrastructure performance. The Real-time function provides advanced tools to help you track and analyze performance data and instantly notify and identify devices, subnets and network paths that have exceeded defined quality thresholds. The system features advanced Alarms and Live Diagnostics capabilities. These real-time troubleshooting tools lets you find and fix problems quickly often before they impact end-users. Strengthen support of critical transactions VitalSuite software gives you unprecedented flexibility for monitoring and managing crucial business transaction applications. And it provides in-depth visibility, via graphical displays and detailed performance reports, into how those applications are affecting your bottom line. The VitalSuite software My Business heat charts show you the status of critical applications at a glance. An included toolkit lets users customize the information monitored in each application, so you can focus on optimizing the elements associated with an application that are critical for sustaining peak performance. Alcatel-Lucent 3

4 Simplify analysis and planning with drilldown reports for every organizational level Filling in the details behind the heat charts, web-based VitalSuite software reports clearly demonstrate how well your specified service levels are being delivered to business users. They provide the job-specific information needed by IT professionals with varying degrees of responsibility and technical expertise: CIOs and other executives who want a quick overview can access high-level reports showing how IT resources are performing over time. Network managers can obtain detailed accounts of how manageable devices are performing, helping spot and address problems to optimize performance and efficiency. Capacity planners can use VitalSuite system reports to provision resources, allocate budgets and predict future growth to plan network expansion and expenditures. Application managers can keep tabs on traffic volumes, application transaction response times and other critical data for evaluating performance and ensuring maximum availability. VitalSuite offers a comprehensive advanced reporting tool that enables you to generate custom presentationquality reports and graphs. With this tool, administrators no longer need to export files to complex and expensive commercial reporting packages. The flexible formatting power, lets you easily transform application and network performance quality data to dynamic, custom reports that quickly and accurately determine the status of your application and network infrastructure. Centrally manage network, application and service quality Enjoy unmatched enterprise-wide visibility from a single central location. At the network level, the VitalSuite system provides a complete overview of your enterprise s physical infrastructure, with both historical and real- Alcatel-Lucent 4 time performance views. Industry-leading scalability gives you more granular control of even the largest network environments with less effort, in a shorter timeframe and with fewer resources than competitive management systems. For application performance, the system includes VitalAgent, intelligent software that resides on desktops and or servers to transparently monitor every IP-based transaction from inception to completion. Data displayed in heat charts and reports tells you exactly how everything from and web services to groupware, databases, ERP and custom in-house solutions are performing. If you choose, users can be empowered to detect, diagnose and even fix common problems themselves. Supplying detailed diagnostic data and recommended solutions; VitalAgent reduces users dependence on your help desk and lets your staff focus on more strategic issues. Detailed charts graphically indicate which applications are being used, who is using them and how much bandwidth they are consuming. This VitalSuite software component also cuts the cost and complexity of supporting remote users. It allows centralized management of telecommuters, road warriors and other mobile users. And it can monitor every aspect of the remote connection process whether users are at home, at a regional office or connected from a hotel room. As VoIP implementations enter the high-deployment phase, VitalSuite expands the reach of VoIP monitoring and testing while continuing to evolve the correlation of network and application performance with voice quality. Integrating Bell Labs research developed network probe technology allows VitalSuite to measure the service quality of VoIP services for all types of enterprise networks. By supporting market leader Cisco and Avaya s VoIP solutions, as well as Alcatel-Lucent s emerging OmniPCX solution, VitalSuite rounds out an integrated solution focused on exposing the relationship between network performance and voice quality.

5 Maximize uptime by tracking faults to their source VitalSuite software guides you straight to the source of network infrastructure problems at your site or in different buildings, cities or countries around the world. The ability to associate events in real time with specific devices, ports and virtual connections helps reduce the time required to identify, locate and troubleshoot network faults. That keeps your operations running smoothly and helps defuse costly downtime. Alarm summary heat charts let you quickly drill-down to detailed problem diagnoses and recommended resolutions. If you have users who rely on outsourced network services, VitalSuite software offers an effective way to measure compliance with service-level agreements (SLAs). You can monitor the provider s performance round-the-clock. And you can quickly determine where the responsibility for problems lies. Protect and maximize return on network investment You can deploy VitalSuite software quickly right out of the box. It requires no customization and begins delivering immediate results helping you enjoy rapid returns through improved utilization of WAN circuits and other expensive infrastructure elements, as well as cost-saving resource consolidation. Because it runs on Microsoft Windows and UNIX platforms, the VitalSuite system enables you to select the most appropriate deployment environment in line with the size of your network and management budget. And its economical licensing model helps lower your total cost of ownership. In addition, the system s standards-based architecture ensures compatibility with your existing equipment and solutions. An open application-programming interface (API) eases integration with your existing management frameworks, directories and other tools. And data gathered from the VitalSuite solution can be imported directly into other popular network management solutions and trouble-ticketing systems. Summary of Features and Benefits Multi-vendor, multi-technology compatibility - provides an extensive programmable platform with multi-vendor, multi-service technology to accommodate cost-effective growth Carrier-grade scalability - flexible deployment capabilities permit support for millions of performance-monitored objects Enterprise-wide visibility - centralized monitoring and measurement of all network elements, servers and clients enhances operational performance and staff efficiency Application performance management - transaction monitoring from an end user perspective facilitates performance optimization and Quality of Service enhancement Network performance management - continuous network-wide visibility helps improve resource optimization and planning for maximum ROI Event management - real-time network event and troubleshooting data allows proactive responses and corrective action to prevent problem escalation Enterprise-wide information portal - personalized enterprise-wide web access to network performance metrics provided by the My Vital portal Immediate deployment - an out-of-the-box implementation requiring no customization shortens time-to-results and lowers total cost of ownership Alcatel-Lucent, a proven global provider of multi-vendor, multi-technology software, provides market leading management solutions that maximize the availability and performance of mission critical communications. Alcatel-Lucent leverages innovations from Bell Labs and experience and expertise from Alcatel-Lucent Worldwide Services to provide high performing and highly scalable solutions that increases IT staff productivity and ensures network and applications performance for improved service availability. To learn more about these and other management solutions, contact your Alcatel-Lucent sales representative, authorized reseller or sales agent. You can also visit our web site at Alcatel-Lucent 5

6 VitalSuite Performance Management Software for the Enterprise Alcatel, Lucent, Alcatel-Lucent, Alcatel-Lucent logo and VitalSuite are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein Alcatel-Lucent. All rights reserved. VS.BR.1 04/07 Ent

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