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1 Overview Wh shuld attend? Office Prfessinals Cnference 2012 is designed t: The cnference is designed fr Office Managers, Executive Assistants, Administrative Assistants at all levels and ther Office Prfessinals. Expand and enhance prfessinalism and administrative skills. Discver new ways t streamline ffice prcedures. Wednesday, 18 April Investment 09:00 R per persn sharing (excl. VAT) R fr a single rm (excl. VAT) Luxury shuttles depart frm Prtea Htel Rsebank, OR Tamb, Pretria Brklyn Muckleneuk t Plkwane 13:15-14:00 Registratin. Lunch and netwrking pprtunity. 14:00-15:00 5% discunt fr 5 r mre delegates bked simultaneusly and 10% discunt fr 10 r mre delegates bked simultaneusly. Check-in. 15:00-18:00 Price includes transprt frm Jhannesburg and Pretria, accmmdatin at Prtea Htel The Ranch Plkwane, all cnference dcumentatin, meals and cnference entertainment. Afternn at Leisure. There's nt a mment at Prtea Htel Ranch Resrt when yu're stuck fr smething t d. Game viewing, glf, tennis, safaris n ft r hrse back, swimming in ne f the 4 pls (tw f which are heated), steam rms, birding, reading, relaxing r sme histrical and archaelgical explratin it's all there. Each delegate will receive a Tablet with built-in 3G.* 19:00 Gala Dinner The Gala Dinner will be an Oriental Experience t remember! Live entertainment prvided by DJ Dlla. *Delegates will nly receive the FREE Tablet after Tsakisi Training and Cnsulting has received full payment.

2 Thursday, 19 April Meet the speakers 08:50 09:00 MC s pening address. Mutdi Neshehe 09:00 10:00 Learning t Listen MORE Actively. Rland Gaspar Yur ability t listen actively and effectively is an imprtant tl fr success bth prfessinally and persnally. During this interactive sessin yu will assess yur listening skills and identify bstacles t fcused listening. Yu will learn hw t use empathy, partial agreement, and reframing as a way t turn cnflicts int cperatin, emtin int reasn, and hidden agendas int hnest dialgue. Yu will als discuss behaviurs and attitudes that are barriers t active listening and pen cmmunicatin, see practive listening skills in actin, and g away with an actin plan fr imprving yur listening skills. 10:00 11:00 Imprving Yur Planning, Organising and Time Management Skills. Heidi Pasques This sessin is designed t assist yu in making the best pssible use f yur time. Yu will recgnise stress in yur envirnments and learn hw t redirect it fr psitive results. Yu will examine ways t better manage yur time, wrkflw, and respnsibilities. This will be an infrmative, practical sessin fr every ffice prfessinal that must meet deadlines, make decisins, and reslve cnflicts. Mutdi Neshehe MC Mutdi is a fine yung man wh is ging places. In the shrt perid f time, the frmer Muvhang actr has been back in Suth Africa, he has managed t start and wn tw film prductin cmpanies, an event management cmpany, an advertising and media cmpany and he is als a business cnsultant. He is a scriptwriter, a directr and a prducer fr his prductin cmpanies and as if that was nt enugh, he is als a member f the African Success and Entrepreneurial Fundatin, AFSEF, whereby he helps develp pr cmmunities by getting them invlved in businesses arund their areas. It is essential if yur jb requires multitasking and wrking in a high stress and rapidly changing envirnment. Yu will develp a persnal time plan and learn hw t save up t tw full hurs wrking day.

3 Yu will get tips and techniques n aviding jb burnut. And yu will learn a systematic apprach t planning and rganizing yur time better and cnquering prcrastinatin and Time Wasters. 11:00 11:30 Mid-mrning refreshments and netwrking pprtunity. 11:30 12:30 Cmmunicatin Deturs: 10 Tls t Keep Difficult Cnversatins n Track. Seipei Mashugane Cmmunicatin with thers is never as easy as 1-2-3, because we are all different. And thugh we may speak a cmmn language, we interpret cmments thrugh ur wn perceptive lens and thers d the same. It is nrmal in a wrk situatin frm time t time t have t stand up fr yurself r stand up t thers. In this sessin yu will learn t recgnise deturs in cnversatins that take the cnversatin ff-track, make it a challenge, evade the issue, r deflect attentin. Yu will get 10 practical tls t respnd t cmmunicatin deturs that keep yur cnversatin n track, while still maintaining a calm, self-assertive manner. 12:30 13:30 Lunch and netwrking pprtunity. 13:30 14:30 Navigating Yur Way Thrugh Change. Rland Gaspar Rland Gaspar Rland is an experienced actr, bradcaster, cmedian, mtivatr and prfessinal speaker. His backgrund includes Televisin, Radi, Advertising, Theatre, Crprate Training, Prmtins and Stand-up Cmedy. He is an effective cmmunicatr and specialist cmpére. Change is inevitable and yu just have t manage it, is an ften- heard philsphy, but nt a particularly helpful ne. Change--even when it s psitive--can be as stressful as negative change, because with every gain there is a lss. Helping yurself and thers yu wrk with prcess change with excitement rather than threat requires insight int the dynamics f change.

4 During this sessin yu will talk abut why peple resist change, and learn hw t accept and manage change better in yur wn wrk envirnment. 14:30 15:00 Afternn refreshments and netwrking pprtunity. 15:00 16:00 Hw t Deal with Difficult Peple at Wrk. Heidi Pasques Each f us has ur wn persnality and style differences. Sme peple can be mre difficult than thers. D yu have t deal with difficult peple at wrk? Whether it s a c-wrker, bss, r custmer, each f us can be difficult at times and turn a happy wrkplace int a tense ne. This wrkshp will teach yu hw t identify different types f difficult peple. Yu will learn hw t handle each ne and imprve yur cmmunicatin skills with difficult peple verall. This will lead t better reslutin f difficult interactins, greater prductivity, and less n-the-jb stress. 16:00 16:15 MC s clsing remarks. Mutdi Neshehe Heidi Pasques Heidi specialises in Diversity Training ver the past number f years, and has wrked with very diverse participants in public wrkshps as well as facilitating interventins in large rganisatins. Her passin is pening drs fr persnal and prfessinal grwth within individuals and she has the ability t build immediate rapprt with her audience thrugh her enthusiasm and genuine interest in thse she is training. She has extensive experience in dealing with diverse cultural situatins and has been effective in helping peple becme cultural learners. 19h00 Jin us fr an elegant masked ball, fllwed by cheese and wine! Entertainment by DJ Dlla. DJ Dlla Friday, 20 April 07:30 Breakfast and check ut. 08:50 09:00 MC s pening address. Mutdi Neshehe

5 09:00 10:00 Practicing Assertiveness. Heidi Pasques Being assertive is a psitive trait and a mark f self-cnfidence, hnesty and mutual respect. But it s imprtant t cmbine strength with sensitivity, s knwing hw yu cme acrss when being assertive is imprtant. This sessin will address hw individuals see themselves and hw thers see them. It will prmte understanding and integratin f unique styles; and it will fcus n empwerment withut the need t be verly submissive r verly aggressive. 10:00 10:30 Mid-mrning refreshments and netwrking pprtunity. 10:30 11:30 Say NO t Negativity and Stress; and YES t Psitivity. Heidi Pasques Negativity can lead t stress, unhappiness, mre negativity, mre stress, and an ever-dwnward cycle. In hard ecnmic times, when we are required t take n mre and mre wrk, and when clleagues arund us are stressed ut, t, it is easy t take a negative apprach. But being mre psitive can increase ur effectiveness and can create even mre psitive experiences. During this sessin yu will discuss hw t break the dwnward cycle by vercming negativity with psitivity! Yu will learn t acknwledge stressrs, but nt wait until everything is perfect t tap int the pwer t be a happier, mre prductive, mre effective, and mre psitive persn. Yu will identify what brings yu dwn and what picks yu up, and yu will learn hw t develp and maintain a psitive attitude. Seipei Mashugane Ppularly knwn as The Biker Queen and her campaign entitled "1 wman, 9 prvinces, 9 day, a nine-day nineprvince tur with ther female bikers t raise funds fr Aids rphans and battered wmen. She als held educatinal and mtivatinal talks during her travels thrugh the nine prvinces. Seipei Mashugane is the Funder and Managing Directr Biker Queen cc a prudly black wned Suth African enterprise trading under GYNAMME TRADING specialising in brand strategy and management with a special emphasis n activatin thrugh biking and entertainment (Music, fashin, cmedy, lifestyle r prprietary assets). 11:30 12:00 Clse f cnference.

6 12:00 13:00 Lunch. 13:30 Buses depart. Tsakisi Training & Cnsulting Curse Bking Frm Office Prfessinals Cnference The Ranch *Name: *Cmpany: * *Pstal Address: *City/Cde: *Shuttle pick up pint/wn transprt: *Psitin: *Telephne Number: *Fax Number: *Cell Number: *Single/Sharing: *VAT Number: Bank Details: Accunt Name: Tsakisi Supplies cc, Nedbank, Savannah, Branch Cde , Acc N: Cancellatins: N shws n the day f training will be charged 100% f the curse price. A substitute delegate is welcme at n extra cst. Delegates may transfer their registratin t anther curse, nce at n charge - prvided we are infrmed at least 5 wrking days befre the curse. Fr last minute transfers r transfers made inside f the 5 wrking days, a late transfer fee f 20% will be charged. Yu may cancel yur registratin, in writing, up t 7 wrking days befre the curse takes place, incurring a 10% administratin cst. Cancellatins made inside f the 7 days will be liable fr the full fee. Unfrtunately, n refund can be given t delegates wh d nt attend withut giving prir ntice. Delegates wh d nt arrive fr training n the day and wh have a valid excuse - will be transferred nt the next curse and charged a 20% transfer fee nly ne transfer is allwed per delegate. Please nte, nce yur registratin frm is received, yu will be issued with a tax invice. Payment, r prf theref r an rder number must be received n the first day f the curse. Cnfirmatin: If yu d nt receive cmmunicatin utlining participatin details ne week prir t the event, please cntact Tsakisi Training & Cnsulting. [ ] I hereby acknwledge that I understand and agree t the terms and cnditins f my registratin. Cntact Details: Augustine Shalla Cell: Fax: Raymnd Gmbera Cell: Fax: Tin Chirau Cell: Fax: Emmanuel Gnyra Cell: Fax:

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