9 Steps to Selecting and Implementing an IP Business Phone System

Size: px
Start display at page:

Download "9 Steps to Selecting and Implementing an IP Business Phone System"

Transcription

1 9 Steps to Selecting and Implementing an IP Business Phone System 2011, GWI

2 Introduction: GWI has written this whitepaper in an effort to provide our customers with an overview of the process of identifying, selecting, purchasing and installing a new IP business phone system. It has been organized into easy to identify sections that will support you in selecting what sorts of questions to ask in order to choose exactly what features your installation package will require. It is our desire to support you in meeting your specific phone package needs for optimal success. 1.) Determining Need and Budget Before you begin the process of selecting a system, it's naturally important to understand the reasons you're looking for a new system, and what your financial limitations are with respect to buying a new one. There are a few questions you should be asking yourself at this stage, including: Is your current system meeting your needs? If not, could it be made to do so with minor modifications? Is your current system fully depreciated? Does the current system need regular service calls? Are you paying a provider to make frequent add-ons, moves and changes to the system? Is it easy to use? What is your current monthly expense for phone service, and phone system leases, repairs, service contracts, and other related expenses like IT staff? Are additional dollars available for purchase or installation of a new system? 2.) Identifying business processes and critical features and functions required from a system. When making the determination for specific service needs, the best approach is to break down the user processes in your company. This includes both internal user processes and customer processes. Discovering which questions to ask leads to the discovery of exactly what features are needed most. User Processes For most companies, the best approach will be to segment the workforce by job type, and consider the calling habits and requirements of each one. What do sales people do? Are they mobile? What about customer service people, production, accounting, and management? Each has different needs and will likely require different phones with different feature sets. Users who are frequently away from the office, for example, might need find-me follow me service, which automatically routes calls anywhere in the world an employee may be, whereas a user in an automotive parts department may not need that feature, but be best served by an IP phone with a cordless handset or headset that lets them walk around the parts department to check inventory. Customer Processes 2011 GWI Page 2

3 Another powerful approach to understanding requirements is to go over the steps each client must go through to interact with your company to receive the service or product you have to offer. This critical step will help determine costs and can flush out ways to smooth and support your client-company interactions and give you an opportunity to improve on some of these processes when adopting an upgraded hosted call-response system. Hosting companies offer packages including voic , end user administrative and management web portal options as well as call management controls, in and outgoing unified messaging- in addition to the mobility options discussed above. Developing a thorough understanding of how both internal and external stakeholders will use the system will help you determine which features really matter, and which are just fluff. This is a vital component of making the right choice in a new system. 3.) Identifying the type of system required: Premise or Hosted? Once you understand your economic drivers and the features you need, the next step is to determine if a Hosted PBX phone system is indeed the right choice for your business or if you would be better served by a premise based system. Voice-over IP technology has gone supernova recently by making a broad array of new choices in phone systems available. IP phone systems like traditional manufacturers such as Avaya, or server-based IP systems using the Asterisk platform -- even proprietary software and Hosted IP-PBX solutions that come from telephone companies, ISP s and other service providers are in on this expansive delivery of packages. We've developed this list of nine questions to help you make this decision: 1. Is my existing phone system at end of life? Phone systems typically last 6-8 years, but if yours is still functioning well and meeting your needs, why take on the added expense of a new system 2. What features exactly do I need in a new phone system? Installed IP PBX systems and Hosted PBX systems have different feature sets, and both offer a bevy of features your old system doesn t. 3. How large is my business? Large businesses enjoy economies of scale: They can spread the purchase price of their central phone switch across a large number of employees. They also frequently have in-house staff to support their system, and can spread those costs over a large number of users. 4. Are my employees centrally located, or do I have multiple offices? Older phone systems use private line connections, tie lines, and other expensive telephone company services to connect systems at your main and satellite offices together. Newer systems usually use IP connections for this, but may still require you to purchase a dedicated switch for each office. 5. Do I have staff working from home? Because Hosted PBX systems use the cloud to connect the phone to the central system, phones can typically be connected to any internet connection and function just like they would in the office, with full access to features, attendants and voice mail systems. This may or may not be true of premise based systems. 6. How much time do my people spend on the phone? Most Hosted PBX systems charge a fee per phone or seat on the system which includes the ability to handle up to two simultaneous calls to or from the user s phone. Since the dial-tone is included, you 2011 GWI Page 3

4 don t have the one-many concentration of phone lines to phones that you get in a traditional phone system. As a result, a Hosted PBX usually makes the most sense for businesses that have a high ratio of phone lines to phones in their traditional system. 7. Do I require detailed contact center reporting and management? If you are running a call center with multiple agents taking calls and need detailed call reporting to help you manage your staff, perhaps a premise based system is best. Most Hosted PBX systems lack these features or have very basic capabilities in this area. 8. How does my phone system factor into my disaster recovery plan? How much business is lost by being without phones for an hour, a day, or longer due to an outage in your power, phone, or internet service? 9. Am I most concerned with up front capital costs or operating expenses? If you re buying a premise based phone system, you ll need to come up with several thousand dollars for the base system, plus a couple of hundred dollars for each phone. Voice mail may or may not be included within the base price, you may need to allocate additional dollars for voice mail. Armed with the answers to these questions, you ll be better equipped to make the right choice amongst the wide variety of systems available 4.) Determining Network Readiness Readiness of Your Internet Connection All users of hosted or premise-based systems are required to have high speed internet connection. To ensure high call quality and delivery, it's important to ensure that the Internet connection at your primary office(s) are engineered correctly to deliver a quality call. A competent local vendor should be able to help you with this. Here are some guidelines to help you with this process: In order to utilize the voice-over IP service (VOIP) the ideal speed is 72kb per simultaneous caller. To determine the speeds your company needs, you will use a formula such as; 72kb's is the speed needed for each simultaneous caller. With a 5 phone system you will multiply 5 phones by 72kb (360kb's). This is the uploading speed you will need to manage your average rate of simultaneous calls. Some companies will have easy to access speed test links to help you make these determinations to measure speed connection to their network. The best Internet connections for VoIP services provide service level assurances that protect call quality. Most Service Level Assurances cover network latency, packet delivery and jitter. Your packet delivery should be assured-- with assurances on service levels for network uptime. These services should cover ALL customers in order to be of highest quality. Some companies offer to supply your broadband access as well. In some cases, your hosting provider may also provide Internet access. In such cases using your hosting provider's Internet connection for phone service delivery generally ensures the necessary service levels are in place and avoids "finder-pointing" between your Hosted VoIP provider and your ISP in cases of poor call quality. Readiness of Your Local Area Network (LAN) 2011 GWI Page 4

5 Another important step to take before installing a Hosted PBX phone system is to verify that your internal network is capable of delivering quality VoIP calls. This generally involves: Confirming that your network routers will support Quality of Service QoS tagging within your network. QoS gives priority to real-time voice traffic in order to protect call quality while limiting the bandwidth that can be used by less critical processes. Confirming that network switches are up to date and functioning well. Installation will be simplified if these devices support Power ove Ethernet (PoE). Confirming that network cabling is sufficient to meet your needs. In most cases, you'll need a Category 5 cable and jack for each phone added to the network, although in most cases phones will be able to share a connection with the user's PC. Confirming that servers and workstations within your network are in good health and not generating excess traffic that causes congestion on the LAN. Local Hosted IP PBX dealers may have technicians that can come to your office to perform this readiness assessment (or site survey). If you're working with an out of state company that does not have local technicians, you may want to engage an IT consultant to review your network readiness to ensure a positive experience upon conversion. 5.) Writing an RFP A Request for Proposal, or RFP is a document that you will distribute to vendors that will be bidding on your system. Its purpose is to ensure that all vendor requirements at least meet the minimum standards you've worked so hard to define up to this point. You should list the number of users in each user group you've defined in step 2 and list the features each of these users require. In addition, you should list any and all system-wide features you desire, such as auto-attendants, hunt groups, paging, and music on hold. Also take care to mention specific hardware requirements like headsets, speakerphones and cordless devices that you required. Use a careful, detailed approach to this step. 6.) Selecting a Vendor Finding the right vendor can be determined by doing a competent services provision search of the current forerunners in the hosting PBX market. Checking on the quality and completeness of each company s Service Level Assurances can help in this decision making process. High-quality hosted PBX services are co-located in big data centers. These companies make use of browser-based administration which compliments ease of use processes management and updating of common features. The features offered should include things like phone templates and moves, additions and changes as well as speed dial keys, 911 service access and more. These features should be so easy to use and access that it feels as though it is part of your own phone system network. More comprehensive companies will have a variety of packages to accommodate the different styles and sizes of company phone network system needs. Other features to watch for when choosing the right vendor include the ability to perform moves and to use intuitive interfaces making it easy to add or change things within the system. These features can be extended to the customers as well GWI Page 5

6 7.) Procurement of Phones/Equipment Typically, phones and other equipment you'll use in your Hosted PBX deployment will be ordered from your Hosted PBX provider. These may be sold to you, leased, or provided as part of the service, depending upon the vendor's service delivery model. In some cases, you may have the option (or requirement) to buy phones on your own from a list of models certified as compatible with your hosting provider's servers. If you are buying your own phones, ensure that you shop around and use both distributors and credible web sites to source equipment, paying careful attention to whether equipment is new or refurbished and what warranties are in place. 8.) Configuration and Installation of Phones/Equipment Pre-configuring Devices As a rule, phones will be configured by your hosting provider before they arrive at your office. Based upon the feature sets and configurations you ordered you will usually have the ability to make minor adjustments to the phone's configuration. This simply means the addition of feature buttons and speed dials, after the phone arrives. Competent vendors use automatic configuration software that feeds the phone its configuration from a central location. These servers allow you to make these minor modifications via a web GUI, and also allow your vendor to make more significant changes remotely upon your request, without the need to send technicians to your office. Installation of Phones and Software Installation of the hardware and software for your Hosted PBX can be completed by either your company or the provider. Since every company will fully program all phones and equipment before delivery, the actual installation of the phones is often plug and play and it is certainly possible for your business to self install a system if your provider offers this option. This can offer cost advantages. With that said, contracting the installation through your provider offers a number of functional benefits including: A professional LAN readiness assessment (see step 4) Installer upgrades and changes to device configurations to accommodate user preferences Installer conducted initial training for your staff If your provider does not provide installation services, bear in mind that important service installation information is provided in the installation guides provided. If your installation includes a desktop console or toolbar software that is installed on PC's-- then licenses are usually required. Some examples of the potential steps you may need to make during a self-installation include: Connecting the phone to your LAN, and most often your PC to your phone Connecting a power cable, if your LAN is not Power over Ethernet (PoE) equipped Making adjustments to phone configurations as needed to meet user preferences Making adjustments to the auto attendant, voice mail, and hunt group configurations to ensure a working system 2011 GWI Page 6

7 Training users on the use of their phones (see below) For any company in the installation process, it helps to remember that 24 hour phone support is always provided to new companies and that these companies always have user websites with comprehensive information to guide you. The company has your best interests at heart because they seek repeat buyers, upgrade users and referrals from satisfied buyers. 9.)Training of users Using the new system begins with installation. A general outline of the training process is outlined here, and when training new users each system, each company department and each department's unique usage of the new system will require some review and attention paid to these changes caused by the installation. This means folks will have to be shifting some behaviors, and learning some new actions in order to adjust to the new system. A locally based provider may provide much of the training for you If you've purchased an Hosted PBX system from a local firm that will be sending technicians on site to install your phones, these technicians will very often provide some basic training on the use of the phone and the web portal, and leave hard copy or electronic reference guides to aid your staff in acclimating to the new system. Gearing up to train on your own On the other hand, if your phones were shipped to you by an online provider, you or a member of your IT staff will most likely need to provide this training. If you do develop your own raining, remember to keep the different functional groups you developed in step 2 in mind. This will help you ensure that you cover the features that are most relevant to the user. A few other tips to bear in mind during this process are: The online provider's web site will very often have FAQ's pages and training information provided for new users. If you train department heads first, you can make the process a bit more streamlined. Once the behavior changes are identified, then you can cascade the information down through your organizational leadership through your companies standard training program. Most HPBX supplement information usually includes photos and graphs and easy to identify step by step processes that are backed up by phone support, installer support and websites providing every stage of support information. Closing thoughts In this world of intensely competitive markets and uncertain financial gains for newer companies, these new hosting systems have added advantages that cannot be under estimated. For anyone doing research on behalf of a user company who needs to upgrade, save and expand all at the same time-- this approach in technology upgrading will be your solution. Thanks to the fast pace of the high tech industry-especially where automated phone and internet are concerned-- there is no better solution GWI Page 7

8 Choosing the best company with the right package of services for your individual company's needs is really the only complicated work involved. We hope this article will take even that piece of difficulty out of the choice making process for you GWI Page 8

Guide to Selecting a New IP Business Phone System

Guide to Selecting a New IP Business Phone System Guide to Selecting a New IP Business Phone System A guide to identifying, selecting, purchasing and installing a new IP business phone system. By Trevor Jones, Director of Marketing & Product Development,

More information

Business Telephone Systems What Options are Right for My Business?

Business Telephone Systems What Options are Right for My Business? Business Telephone Systems What Options are Right for My Business? A business phone system is the lifeblood of any successful business and whether you are setting up a new office or remote location, or

More information

Hosted PBX introduction

Hosted PBX introduction Hosted PBX introduction Looking to buy a new phone system or replace your outdated business phone system? Don't overlook the potential of hosted PBX services as a reasonable phone system alternative. For

More information

Hosted voice pricing begins with a flat monthly rate per line for service and features.

Hosted voice pricing begins with a flat monthly rate per line for service and features. TABLE OF CONTENTS OVERVIEW...3 LOWER START-UP COSTS...4 MAINTENANCE SAVINGS...4 LONG-DISTANCE SAVINGS...4 SCALABILITY AND FLEXIBILITY...4 MULTI-SITE COORDINATION...5 TRAVELING AND REMOTE WORKERS...5 BUSINESS

More information

Buyer s Guide. 10 questions to ask. Essential information about your Voice over IP options

Buyer s Guide. 10 questions to ask. Essential information about your Voice over IP options VOIP Buyer s Guide 10 questions to ask Essential information about your Voice over IP options VoIP is the Future. There s a lot of buzz about Voice over IP these days. People are talking about how it can

More information

Six Questions to Answer When Buying a Phone System

Six Questions to Answer When Buying a Phone System 2016 NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in

More information

Lab Testing Summary Report

Lab Testing Summary Report Lab Testing Summary Report February 2007 Report 070228 Product Category: SMB IP-PBX Vendor Tested: Cisco Systems Product Tested: Cisco Unified Communications 500 Series Key findings and conclusions: Complete

More information

Table of Contents. Introduction to SMB Phone Systems. Types of Commercial Phone Systems. Sizing Office Phone Systems. Features of Office Phone Systems

Table of Contents. Introduction to SMB Phone Systems. Types of Commercial Phone Systems. Sizing Office Phone Systems. Features of Office Phone Systems Table of Contents Introduction to SMB Phone Systems Types of Commercial Phone Systems 3 3 PBX systems... 3 Key systems... 4 KSU-less systems... 4 VoIP phone systems... 5 Sizing Office Phone Systems Features

More information

Small Business Phone System Solutions HOSTED PBX OVERVIEW

Small Business Phone System Solutions HOSTED PBX OVERVIEW Small Business Phone System Solutions HOSTED PBX OVERVIEW ABOUT VOXOX Voxox is an innovator in cloudbased unified communications a n d V o I P s o l u t i o n s f o r c o n s u m e r, b u s i n e s s a

More information

IP TELEPHONY TAKE YOUR BUSINESS COMMUNICATIONS TO THE NEXT LEVEL

IP TELEPHONY TAKE YOUR BUSINESS COMMUNICATIONS TO THE NEXT LEVEL IP TELEPHONY TAKE YOUR BUSINESS COMMUNICATIONS TO THE NEXT LEVEL Executive Summary The rising popularity of IP Telephony in recent years demonstrates that it has become a highly functional, affordable

More information

There are three main types of products based on VoIP technology that are available to you. They are:

There are three main types of products based on VoIP technology that are available to you. They are: A small business has many priorities things such as finding new customers, recruiting and retaining talented employees, keeping ahead of the competition and managing costs are a few that leap to mind.

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

Choosing the Right Business VoIP Option for Small Businesses

Choosing the Right Business VoIP Option for Small Businesses Choosing the Right Business VoIP Option for Small Businesses Copyright 2015 AireSpring Introduction A small business has many priorities; things such as finding new customers, recruiting and retaining

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: switching to HOSTED VOICE www.megapath.com advantages of hosted voice Hosted Voice, also known as Hosted VoIP, allows your business to make phone calls using the same

More information

VoIP 101: An introduction to the basics of Voice over Internet Protocol. How to guide

VoIP 101: An introduction to the basics of Voice over Internet Protocol. How to guide VoIP 101: An introduction to the basics of Voice over Internet Protocol How to guide Introduction You may have heard of VoIP that it s the future of telephone service, and that you can save a lot of money

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: cost SAVINGS with hosted voice www.megapath.com overview Since the Great Recession of 2007, companies of all sizes have watched their budgets carefully, making it

More information

VOIP THE ULTIMATE GUIDE VERSION 1.0. 9/23/2014 onevoiceinc.com

VOIP THE ULTIMATE GUIDE VERSION 1.0. 9/23/2014 onevoiceinc.com VOIP THE ULTIMATE GUIDE VERSION 1.0 9/23/2014 onevoiceinc.com WHAT S IN THIS GUIDE? WHAT IS VOIP REQUIREMENTS OF A VOIP SYSTEM IMPLEMENTING A VOIP SYSTEM METHODS OF VOIP BENEFITS OF VOIP PROBLEMS OF VOIP

More information

Business Telephone Systems:

Business Telephone Systems: Business Telephone Systems: A Buyer's Guide Visit Corporate Telecomm at http://www.corporatetelecomm.com/learn for more Learning Guides and additional resources. Page 2 Business Telephone Systems Introduction

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: three FUNDAMENTALS for consistently good voip call quality www.megapath.com Every week, businesses across the country are converting to Voice over IP (VoIP) communication

More information

With 360 Cloud VoIP, your company will benefit from more advanced features:

With 360 Cloud VoIP, your company will benefit from more advanced features: Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: top five CONSIDERATIONS in choosing a hosted voip provider www.megapath.com Practical Guidance for Choosing a Hosted Voice Solution The combination of the mobile nature

More information

DigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV

DigiDial- VoIP SSMM Service Overview     No Boundaries outside the box of traditional telephony      P er ver OecioV DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the

More information

How to Cut Expenses with your Next Phone System Upgrade

How to Cut Expenses with your Next Phone System Upgrade WHITEPAPER How to Cut Expenses with your Next Phone System Upgrade 877-277-3303 www.cio-now.com Overview Since The Great Recession of 2007, companies of all sizes have watched their budgets carefully,

More information

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services.

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services. Implementation Guide Simplify, Save, Scale VoIP: The Next Generation Phone Service A single source for quality voice and data services. > > > > > > > > > > All signs point to VoIP so letês get started.

More information

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service This document describes the benefits of the NEWT Digital PBX solution with respect to features, hardware partners, architecture,

More information

Eliminating cost and complexity with hosted VoIP

Eliminating cost and complexity with hosted VoIP Eliminating cost and complexity with hosted VoIP Hosted VoIP providers offer the equipment, software, and technical expertise to deploy VoIP without the risk associated with launching an in- house solution.

More information

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER Overview SIP trunking is the most affordable and flexible way to connect an IP PBX to the Public Switched Telephone Network (PSTN). SIP

More information

Voice over IP is Transforming Business Communications

Voice over IP is Transforming Business Communications White Paper Voice over IP is Transforming Business Communications Voice over IP (VoIP) is changing the world of telecommunications. It entails the transmission of voice calls over data networks that support

More information

Enterprise Phone Systems. The Complete Buyer s Guide

Enterprise Phone Systems. The Complete Buyer s Guide Enterprise Phone Systems The Complete Buyer s Guide SMB Technologies: Enterprise Phone Systems Executive Summary Even with the rise of new communication forms, telephony systems are still an essential

More information

Creating Business-Class VoIP: Ensuring End-to-End Service Quality and Performance in a Multi-Vendor Environment. A Stratecast Whitepaper

Creating Business-Class VoIP: Ensuring End-to-End Service Quality and Performance in a Multi-Vendor Environment. A Stratecast Whitepaper : Ensuring End-to-End Service Quality and Performance in a Multi-Vendor Environment A Executive Summary Creating Business-Class VoIP Traditional voice services have always been reliable, available, and

More information

Arcus Business Connect

Arcus Business Connect A Solution Built for Success Arcus Business Connect is a hosted PBX phone solution. It allows you to use phones over the internet. This cloud-based technology eliminates the need for hardware systems and

More information

Introduction to VoIP for Small and Medium Sized Businesses

Introduction to VoIP for Small and Medium Sized Businesses Introduction to VoIP for Small and Medium Sized Businesses Understanding the Options and Opportunities April 17th, 2007 Notice Copyright 2009 Metaswitch Networks. All rights reserved. Other brands and

More information

TELEPHONE SYSTEM BUYER S GUIDEy

TELEPHONE SYSTEM BUYER S GUIDEy TELEPHONE SYSTEM BUYER S GUIDEy http://www.pilothousecomm.com http://bestbusinesstelephone.com http:// twitter.com/pilothousecomm http://companies.to/pilothouse/ http://www.linkedin.com/companies/pilothouse-communications-llc\

More information

business phone systems

business phone systems SDN Communications business phone systems Combine and streamline your communication tools www.sdncommunications.com avaya phone systems improve business agility - reduce costs - increase productivity If

More information

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014 A Quick Guide Xpedeus ICE: Comparison & Value Proposition Xpedeus, Incorporated - January 2014 Xpedeus, Inc. 510 Vonderburg Drive Brandon, Florida 33511 813.774.4800 Office 813.354.2454 Fax www.xpedeus.com

More information

Simplify AND enhance your office communications. Cloud PBX

Simplify AND enhance your office communications. Cloud PBX Simplify AND enhance your office communications Cloud PBX What Makes Cloud PBX The Clear Choice? Reduce Your Costs Less Up Front, Less Over Time Improve Your Communications Streamline your communications

More information

Levelling the Playing Field

Levelling the Playing Field ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and

More information

Is Hosted VoIP Right For You?

Is Hosted VoIP Right For You? By Pat Moulton Is Hosted VoIP Right For You? Hosted PBX Overview: With the availability of cheap broadband services, migrating applications and storage from premise-based servers to the cloud has become

More information

SWITCHING TO OFFICENOW FOR BUSINESS

SWITCHING TO OFFICENOW FOR BUSINESS SWITCHING TO OFFICENOW FOR BUSINESS Top 10 Ways VOIP2320 Makes it Easier 9233 Park Meadows Drive Lone Tree, CO 80124 1-303-557-9024 1-888-303-2995 Advantages of OfficeNow for Business VOIP2320 OfficeNow

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

Hosted IP Telephony. An easy to understand guide. A white paper from Mason Infotech September 2013. Helping business communicate

Hosted IP Telephony. An easy to understand guide. A white paper from Mason Infotech September 2013. Helping business communicate Hosted IP Telephony An easy to understand guide A white paper from Mason Infotech September 2013 Contents Introduction What is hosted telephony? Who is hosted good for? Why consider hosted telephony? The

More information

HOSTED VS. ON-PREMISE PHONE SYSTEM

HOSTED VS. ON-PREMISE PHONE SYSTEM WHITEPAPER HOSTED VS. ON-PREMISE PHONE SYSTEM A COMPARISON OF DIRECT COSTS & INDIRECT BENEFITS The adoption of Voice over Internet Protocol (VoIP) solutions across the world and within Canada continues

More information

Unified Communications, Diverse Benefits

Unified Communications, Diverse Benefits TECHNOLOGY SOLUTIONS Unified Communications, Diverse Benefits Adopting a unified communications platform increases productivity, reduces costs and improves end-user service. Your staff may sit in cubicles

More information

Your Phone System: Is it Time to Upgrade or Replace It?

Your Phone System: Is it Time to Upgrade or Replace It? Your Phone System: Is it Time to Upgrade or Replace It? Solving your phone problems is more complicated than just ordering some phone lines and plugging in new equipment. You have to understand the total

More information

Small business communication made easy.

Small business communication made easy. Small business communication made easy. Introducing Microsoft Response Point, ground-breaking phone system software created specifically for small businesses with up to 50 employees. Loaded with advanced

More information

Business Services: Hosted PBX And Beyond

Business Services: Hosted PBX And Beyond Business White Paper Business Services: Hosted PBX And Beyond Table of contents 2 Executive Summary 3 Legacy Environments 5 Solving the Communications Puzzle 6 Hosted PBX 10 Pulling it all together 12

More information

Hosted PBX. What Is It? What Features Does It Have? How Will It Help My Business?

Hosted PBX. What Is It? What Features Does It Have? How Will It Help My Business? 1 Hosted PBX What Is It? What Features Does It Have? How Will It Help My Business? Hosted PBX Hosted PBX delivers an enterprise-grade phone system to small and medium-sized businesses via the cloud. It

More information

H o s t e d PABX. r e v o l u t i o n i s i n g c o m m u n i c a t i o n s

H o s t e d PABX. r e v o l u t i o n i s i n g c o m m u n i c a t i o n s H o s t e d PABX r e v o l u t i o n i s i n g c o m m u n i c a t i o n s I n t r o d u c i n g t h e... H o s t e d PABX W H A T I S V o I P? Voice over Internet Protocol (or VoIP) is a technology that

More information

24x Overview. Communication systems designed exclusively for small businesses

24x Overview. Communication systems designed exclusively for small businesses Allworx 24x Overview Communication systems designed exclusively for small businesses Finally, a VoIP system with a fully integrated T1/PRI that Saves you money Doesn t compromise on features Provides an

More information

Category: ClearTrunk Hosted PBX Features

Category: ClearTrunk Hosted PBX Features Category: ClearTrunk Hosted PBX s Group: Auto Attendants Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants (Always on) Top Level Auto Attendant (Time Based) Sub-Level

More information

Request for Proposal for Telephone System Hosted VoIP System On Premise VoIP System Hybrid IP System #RFP PHONE SYSTEM 1

Request for Proposal for Telephone System Hosted VoIP System On Premise VoIP System Hybrid IP System #RFP PHONE SYSTEM 1 Page 1 Request for Proposal for Telephone System Hosted VoIP System On Premise VoIP System Hybrid IP System #RFP PHONE SYSTEM 1 Submitted by Appalachian Council of Governments Date December 11, 2015 Inquiries

More information

Copyright 2012 Fortinet, Inc. All rights reserved. Reproduction, adaptation or translation without prior written permission is prohibited, except as

Copyright 2012 Fortinet, Inc. All rights reserved. Reproduction, adaptation or translation without prior written permission is prohibited, except as Copyright 2012 Fortinet, Inc. All rights reserved. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Fortinet trademarks,

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

Countdown to Satisfaction: Top Considerations in Choosing a Hosted VoIP Provider. Practical Guidance for Purchasing Hosted Voice Solutions

Countdown to Satisfaction: Top Considerations in Choosing a Hosted VoIP Provider. Practical Guidance for Purchasing Hosted Voice Solutions Countdown to Satisfaction: Top Considerations in Choosing a Hosted VoIP Provider Practical Guidance for Purchasing Hosted Voice Solutions 2 White Paper Practical Guidance for Purchasing Hosted Voice Solutions

More information

Cloud Communications for the Enterprise. www.smoothstone.com

Cloud Communications for the Enterprise. www.smoothstone.com Cloud Communications for the Enterprise Agenda General Environment Overview Common Industry Trends Why The Cloud Approach Smoothstone Overview Platform/Technology Overview UCaaS Applications DRS Solutions

More information

Access Cloud Hosted PBX

Access Cloud Hosted PBX Access Cloud Hosted PBX Small Office/Home Office (SOHO) Self-Install Guide Access One Customer Care: 1-800-804-8333 1 Welcome to Access One s Access Cloud Hosted PBX. Your company is deploying an innovative,

More information

VIRTUAL PBX VERSUS PREMISE PBX

VIRTUAL PBX VERSUS PREMISE PBX VIRTUAL PBX VERSUS PREMISE PBX PBX versus Like the dilemma of leasing versus buying a car, the decision between PBX versus IP PBX can be vexing. What are the arguments that favor virtual VoiP service or

More information

SIP Trunking: A new voice in communications service

SIP Trunking: A new voice in communications service Charter Business : White paper SIP Trunking: A new voice in communications service WHITE PAPER With the rise of next-generation technology, business customers have more options than ever from providers

More information

The VoIP Institute, Inc. Presents. CxO 5 Minute VoIP Guru Guide

The VoIP Institute, Inc. Presents. CxO 5 Minute VoIP Guru Guide The VoIP Institute, Inc. Presents CxO 5 Minute VoIP Guru Guide A NON-VENDOR PERSPECTIVE ON VOIP FOR EVERY CXO OR DECISIONMAKER About the VoIP Institute, Inc. The VoIP Institute, Inc. www.voipinstitute.net

More information

Copyright 2012 Fortinet, Inc. All rights reserved. Fortinet, FortiGate, and FortiGuard, are registered trademarks of Fortinet, Inc.

Copyright 2012 Fortinet, Inc. All rights reserved. Fortinet, FortiGate, and FortiGuard, are registered trademarks of Fortinet, Inc. Copyright 2012 Fortinet, Inc. All rights reserved. Fortinet, FortiGate, and FortiGuard, are registered trademarks of Fortinet, Inc., and other Fortinet names herein may also be trademarks of Fortinet.

More information

Written by Igal Rabinovich, CEO IT Help Central. How to Successfully Select and Implement a Hosted VoIP System Page 1

Written by Igal Rabinovich, CEO IT Help Central. How to Successfully Select and Implement a Hosted VoIP System Page 1 How to Successfully Select and Implement a Hosted VoIP System Written by Igal Rabinovich, CEO IT Help Central How to Successfully Select and Implement a Hosted VoIP System Page 1 TABLE OF CONTENTS EXECUTIVE

More information

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER Leaving Legacy Behind: Transitioning to an IP Voice Communications Solution Introduction Seeking to be more efficient

More information

Introducing hosted telephony from Foehn

Introducing hosted telephony from Foehn Hosted Telephony Introducing hosted telephony from Foehn Whether you are a start up wanting to appear like an established, professional company or an established company looking to reduce operational budgets

More information

Business VoiceEdge. Focus on your business, not your business communications

Business VoiceEdge. Focus on your business, not your business communications Business VoiceEdge Focus on your business, not your business communications Business VoiceEdge Simple yet powerful voice and data communication service for businesses Fully managed alternative to onsite

More information

Hosted VoIP: Comparison & Value Proposition

Hosted VoIP: Comparison & Value Proposition Hosted VoIP: Comparison & Value Proposition Jive Communications, Inc. 866-768-5429 www.getjive.com 1 Introduction: Hosted Voice over IP (VoIP) Hosted Voice Over IP (VoIP) telephony is quickly becoming

More information

Whitepaper WHY MOVE VOICE TO THE CLOUD

Whitepaper WHY MOVE VOICE TO THE CLOUD WHY MOVE VOICE TO THE CLOUD Why Move Voice to the Cloud 2 Table of Contents Introduction... 3 Lower Cost... 4 MINIMAL CAPITAL REQUIREMENTS... 4 COMMODITY EQUIPMENT... 4 HIGHER RESOURCE UTILIZATION... 4

More information

A host of hybrid phone solutions... SIP Trunk Solutions

A host of hybrid phone solutions... SIP Trunk Solutions SIP Trunk Solutions A host of hybrid phone solutions... SIP Trunking Quick Start Guide SIP Trunking Quick Start Guide SIP Trunking Overview The VoiceHost SIP Trunking solution provides substantially more

More information

ALTERNATIVE COMMERCIAL VOIP SOLUTIONS

ALTERNATIVE COMMERCIAL VOIP SOLUTIONS ALTERNATIVE COMMERCIAL VOIP SOLUTIONS THE MERITS OF HOSTED IP SERVICE RELATIVE TO IP PBX S A WHITE PAPER PRESENTED BY Speakeasy, Inc Table of Contents 1. Total Cost of Ownership (TCO) 3 2. PBX S NEED DEDICATED,

More information

Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014

Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014 Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014 There are many Session Initiation Protocol (SIP) phones on the market manufactured by IP PBX vendors and third parties. Selecting

More information

Whitepaper WHY VOICE IN THE CLOUD

Whitepaper WHY VOICE IN THE CLOUD WHY VOICE IN THE CLOUD Why Voice in the Cloud 2 TABLE OF CONTENTS Introduction... 3 Lower Cost... 4 MINIMAL CAPITAL REQUIREMENTS... 4 COMMODITY EQUIPMENT... 4 HIGHER RESOURCE UTILIZATION... 4 PREDICTABLE

More information

Introduction: Who are we? Introducing Pace Telecom

Introduction: Who are we? Introducing Pace Telecom Become a Partner Introduction: Who are we? Introducing Pace Telecom Pace Telecom is established as a leading total communications company with highly successful divisions in mobile, fixed line, telephone

More information

What is ViP? ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you.

What is ViP? ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you. What is ViP? Voice internet Phone ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you. We bundle in all the hardware, software,

More information

Hosted PBX: Buyer s Guide

Hosted PBX: Buyer s Guide A famous saying by La Bruyere - Those who make the worst of their time most complain about its shortness. clearly illustrates you will never end-up complaining about things not done in time, if your time

More information

Inside the Business VoIP Revolution. The Rise of Cloud-based Phone Systems Over Traditional Service

Inside the Business VoIP Revolution. The Rise of Cloud-based Phone Systems Over Traditional Service Inside the Business VoIP Revolution The Rise of Cloud-based Phone Systems Over Traditional Service INTRODUCTION The business phone solution marketplace has reached a tipping point where companies seeking

More information

White Paper A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS. Executive Summary

White Paper A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS. Executive Summary A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS Executive Summary Using the same technology that moves data, text and images around the global Internet,

More information

Buyers Guide to Cloud Phone Systems

Buyers Guide to Cloud Phone Systems Buyers Guide to Cloud Phone Systems -002 -003 Introduction Highlights It s important to understand your options, your current business needs and future requirements before making a purchasing decision

More information

BUYER S GUIDE FUSIONWORKS BUYER S GUIDE 03/04/2016

BUYER S GUIDE FUSIONWORKS BUYER S GUIDE 03/04/2016 FUSIONWORKS BUYER S GUIDE 03/04/2016 BUYER S GUIDE Contents: Overview 3 Select a Calling Plan 3 Select Usage & Phone Features 4 Select Employee and Phone Features 4 Common Area Seat Features 4 Voice Seat

More information

UNS White Paper - What is hosted voice?

UNS White Paper - What is hosted voice? UNS White Paper - What is hosted voice? Learn more about how a Business hosted voice solution could benefit you Hosted Telephony is one of the most powerful ways to make your business more agile and save

More information

Phone System Comparison Guide

Phone System Comparison Guide Phone System Comparison Guide February 2005 I. Executive Summary One of your most critical business assets and most often overlooked is your business phone system. Most of us take it for granted. However,

More information

RAS Associates, Inc. Systems Development Proposal. Scott Klarman. March 15, 2009

RAS Associates, Inc. Systems Development Proposal. Scott Klarman. March 15, 2009 Systems Development Proposal Scott Klarman March 15, 2009 Systems Development Proposal Page 2 Planning Objective: RAS Associates will be working to acquire a second location in Detroit to add to their

More information

Welcome. Digital Phone. Digital Phone. Digital Phone

Welcome. Digital Phone. Digital Phone. Digital Phone Welcome to Welcome to Wi-Power Service Thank you for choosing Wi-Power Internet and Services! This booklet includes important information to better acquaint yourself with Wi- Power Service. Features: Wi-Power

More information

Fully Managed, Enterprise-Grade Phone System

Fully Managed, Enterprise-Grade Phone System Access Cloud Hosted PBX Fully Managed, Enterprise-Grade Phone System Access One Since 1993, Access One has been a privately-held business technology and communications services provider headquartered in

More information

A COMPLETE BUSINESS COMMUNICATIONS SOLUTION

A COMPLETE BUSINESS COMMUNICATIONS SOLUTION A COMPLETE BUSINESS COMMUNICATIONS SOLUTION The Ipiphony IP-PBX is a versatile, mobile, fully featured telephony system that offers leading-edge functionality in a simple-to-use, simple-to-understand package.

More information

[VIRTUAL PBX OVERVIEW]

[VIRTUAL PBX OVERVIEW] Powered by: [VIRTUAL PBX OVERVIEW] The following document contains program details for 3NG s Hosted IP PBX Solution. Please contact your Account Manager for a System Demo Introduction 3NG Networks owns

More information

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management PBX Call Accounting Voicemail Workflow Management ComXchange TM is the first IP PBX built from the ground up specifically for the lodging industry. Unlike proprietary systems that lock you in with specialized

More information

Toll-bypass Long Distance Calling... 1. What Is VOIP?... 2. Immediate Cost Savings... 3. Applications... 3. Business Quality Voice...

Toll-bypass Long Distance Calling... 1. What Is VOIP?... 2. Immediate Cost Savings... 3. Applications... 3. Business Quality Voice... telephony internet access remote access modems Content Toll-bypass Long Distance Calling... 1 What Is VOIP?... 2 That Was Then... This is Now... Immediate Cost Savings... 3 Applications... 3 Office-to-office

More information

www.shopglenwood.net info@glenwoodtelco.net 866-756-4746 Hosted IP PBX

www.shopglenwood.net info@glenwoodtelco.net 866-756-4746 Hosted IP PBX www.shopglenwood.net info@glenwoodtelco.net 866-756-4746 Hosted IP PBX Upgrade Your Communications Service Are you ready to upgrade your communications services? Our hosted IP PBX brings a big-business

More information

Our commitment. How is Allworx different? There s no compromising for our customers! Move at your own pace. No compromising on features

Our commitment. How is Allworx different? There s no compromising for our customers! Move at your own pace. No compromising on features Our commitment Allworx delivers on the promise of VoIP telephony for businesses by overcoming the daunting price and functionality obstacles of other suppliers. Up to now, competitive product offerings

More information

DNA IT - Business IT On Demand

DNA IT - Business IT On Demand DNA IT - Business IT On Demand September 1 2011 DNA IT White Paper: Introduction to Cloud Computing The boom in cloud computing over the past few years has led to a situation that is common to many innovations

More information

Figure 1. Traditional PBX system based on TDM (Time Division Multiplexing).

Figure 1. Traditional PBX system based on TDM (Time Division Multiplexing). Introduction to IP Telephony In today s competitive marketplace, small businesses need a network infrastructure that will not only save their business money, but also enable them to be more efficient and

More information

VOXOX 5BENEFITS OF A. HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES. a VOXOX ebook. Communications to the Cloud:

VOXOX 5BENEFITS OF A. HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES. a VOXOX ebook. Communications to the Cloud: VOXOX 5BENEFITS OF A HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES a VOXOX ebook 0Taking 2013 VOXOX, Inc. Communications to the Cloud: CONTENTS 2 INTRODUCTION 3 TOP CHALLENGES 7 FINDING A SOLUTION 12

More information

M2S I n t e g r a t i o n

M2S I n t e g r a t i o n M2S Integration Who is M2S Integration? Dating back to the early 2000s, M2S has been an Avaya business partner; a partnership that has allowed us to provide the highest level of solutions. As well as giving

More information

Choosing a Cloud Computing Company

Choosing a Cloud Computing Company Benefits of Cloud Computing - Pros of Cloud Computing - Arguments for Cloud Computing Choosing a Cloud Computing Company 1. With Cloud Computing, employee's computers will cost less, because essentially

More information

Guide to Voice Over IP (VoIP)

Guide to Voice Over IP (VoIP) Guide to Voice Over IP (VoIP) Introduction Voice over Internet Protocol, also called VoIP, IP Telephony, or Internet Telephony, represents the latest in phone system technology. VoIP is a phone service

More information

Service Pack 1 Fact Sheet

Service Pack 1 Fact Sheet Service Pack 1 Fact Sheet July 2008 What is Microsoft Response Point? Microsoft Response Point is advanced phone-system software designed specifically for small businesses that have one to 50 employees.

More information

Request for Proposal - Business Telephone System

Request for Proposal - Business Telephone System Request for Proposal - Business Telephone System Return Bid No Later Than: August 1 at 10:00 am Return Bid To: Town of Weaverville PO Box 338 Weaverville, NC 28787 Attn: Michael Boaz Description: Purchase,

More information

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish The Foehn Transparent Pricing Guarantee The Most Flexible Cloud Phone System By Experts from Start to Finish -002 Introduction INTRODUCTION Whether you are a growing company or an established company looking

More information

communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms.

communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms. communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms. 0203 393 0000 Making life Introducing Hosted VoIP from

More information

Powered Are You by Going Xeex Communications

Powered Are You by Going Xeex Communications Xeex Communications vpbx & vtrunk Services Smarter The Future Phone Is Calling... Solutions Powered Are You by Going Xeex Communications To Answer? Xeex Communications vpbx and vtrunk Services vpbx is

More information