New ways of providing debt advice
|
|
- Bruno Boyd
- 8 years ago
- Views:
Transcription
1 New ways of providing debt advice Regina Martin Online Services Officer Matt Vaughan Wilson Partnerships Manager CfRC Annual Conference, 31 March 2015
2 A changing debt landscape
3 Improving access to advice Developing our own services Online tools and services Webchat Social media Working effectively with other organisations Other advice providers Other charities and voluntary services Commercial sectors
4 Our online services Comprehensive online budgeting and debt advice tool. Advice is tailored to users personal circumstances. Builds a personalised action plan with prompts and deadlines. Step by step practical guides. Prompts the user to take action and update to maintain progress with their situation.
5 Our online services nationaldebtline.org businessdebtline.org Deal with your debts in 4 simple steps. Increase your income Work out your personalised budget. Deal with your priority debts. Deal with your non-priority debts. Comprehensive factsheet library. Sample letter suite to help with writing to creditors. Debt topics to help find much needed information. Web chat with an adviser (National Debtline only).
6 Web Chat Web chat launched on National Debtline in mid We now have a dedicated web chat team. Advisers can interact directly with clients while they are on the site. Pop up box encourages client to contact an adviser. Positive levels of engagement to date.
7 Our approach to social networking Our social media presence is growing and we are working on boosting this. One social media officer (50% split combined with telephone advice). As part of a broader Online Services team in Birmingham (client facing service focus). Increased from one hour a day in Nov Works alongside social media input from advisers and our comms team (stakeholder focus).
8 Twitter
9 Facebook
10 Online forums Generally used to communicate directly with those with debt problems. Main forums we spend time on are Money Saving Expert and the Consumer Action Group. We often provide advice in the areas which require greater detail or expertise such as insolvency-related matters. Key aim is to answer the question on the forum but to also post a link to our website for further information if needed.
11 What next? Further development of our Facebook pages for both National Debtline and Business Debtline. Facebook ads etc.. Further improvement to our websites, including the possibilty of making them better optimised for mobiles. Topical awareness campaigns operated jointly between social media and traditional media channels. Possible use of Google ads etc.. Possible web chat facility for Business Debtline.
12 Partnerships with other charities and services Citizens Advice and National Debtline Increased capacity for telephone debt advice Integrated service for clients, taking in AdviceLine, National Debtline and Bureaux. 62,000 calls will be answered in Nov- March 2015 through this partnership My Money Steps and Turn2us Links two complementary online tools Links benefits advice with debt advice Cross-promotion and minimising duplication for clients
13 Partnerships with other charities and services National Debtline and Trussell Trust Support volunteers to Identify and signpost Helps provide reassurance that food banks are targeting genuine need Support for clients in crisis Pilot involving 6 foodbanks across UK expected to launch Q2 MAT and non-specialist agencies Guiding People to Free Debt Advice Awareness workshop and signposting materials for non-advisers Suitable for churches, food banks, community groups, charities. Builds on pilot in summer 2014
14 Support for commercial organisations Mental health Vulnerability Awareness combined with practical tools and techniques Early intervention and signposting Cross-sector approach
15 Future challenges Future proofing - Ensuring that our online services are always optimised for the latest technology. Integration and engagement Removing barriers to advice-seeking and gaps between services Widening the net of engagement building on existing good practice among creditors to engage with new organisations and sectors Online tools, web chat, social media Regina Martin Regina.martin@moneyadvicetrust.org Partnerships and training Matt Vaughan Wilson Matthew.vaughanwilson@moneyadvice trust.org
Helping consumers to manage their money
Report by the Comptroller and Auditor General Money Advice Service Helping consumers to manage their money HC 879 SESSION 2013-14 5 DECEMBER 2013 4 Key facts Helping consumers to manage their money Key
More informationHow To Work For An Alzheimer'S Society
Job Description Job title: Location: Salary: Hours: Contract type: Digital and Marketing Executive Tower Hill London 27,363 35 per week Six month contract Main purpose of job Operational support for Alzheimer
More informationDementia Friends Digital & Marketing Executive
Job Description Job title: Location: Dementia Friends Digital & Marketing Executive Tower Hill - London Main purpose of job Operational support for Dementia Friends digital marketing activity, including
More informationFINANCE COMMITTEE CALL FOR EVIDENCE BANKRUPTCY AND DEBT ADVICE (SCOTLAND) BILL: FINANCIAL MEMORANDUM SUBMISSION FROM MONEY ADVICE TRUST
FINANCE COMMITTEE CALL FOR EVIDENCE BANKRUPTCY AND DEBT ADVICE (SCOTLAND) BILL: FINANCIAL MEMORANDUM SUBMISSION FROM MONEY ADVICE TRUST About the Money Advice Trust 1. The Money Advice Trust (MAT) is a
More informationGabrielle Forster-Still, Helen Kelavey, and Bev Meldrum, 2amase. Third Annual UK Social Enterprise Research Conference
Gabrielle Forster-Still, Helen Kelavey, and Bev Meldrum, 2amase Third Annual UK Social Enterprise Research Conference Social Enterprise in Citizen s Advice Using Existing Social Enterprise Activity To
More informationDigital TV switchover: Social media
Digital TV switchover: Social media By Matt Heselden, Social media lead Summary With the growth in popularity of social media, we recognised that increasing numbers of consumers and opinion formers would
More informationSOCIAL MEDIA 80 78 76 74 72 70 68 66 64 Access to free content Series 1 To learn Advanced news of products Series 1 A Social Roadmap Understand how and why people use social media Map the social
More informationMoney Advice Service consultation on draft business plan 2014/15
Money Advice Service consultation on draft business plan 2014/15 Response from StepChange Debt Charity StepChange Debt Charity London Office 6 th Floor, Lynton House, 7-12 Tavistock Square, London WC1H
More informationsocial media boot camps getting your business off on the right foot
social media boot camps getting your business off on the right foot introduction It doesn t cost the earth to do, but could cost you business and your reputation if you don t! Why Oak Consult - We thought
More informationInstitute of Money Advisers Annual Conference & AGM 2015. MAS & UK Debt Advice. Caroline Siarkiewicz Head of Debt Advice
Institute of Money Advisers Annual Conference & AGM 2015 MAS & UK Debt Advice Caroline Siarkiewicz Head of Debt Advice 1 Questions BIS funded 100,000 debt advice sessions across England and Wales in the
More informationThe Continuum of Need. Information & guidance for services providing early help
The Continuum of Need Information & guidance for services providing early help Why do we need a continuum? Teams have told us they want support with managing risk The Continuum of Need is being made available
More informationCommunicating the Care Act
Communicating the Care Act Communicating the Care Act what s changed? From April 2015, care and support in England is changing to become more consistent across the country. The overall aim of the Care
More informationHelping to overcome problem debt
Helping to overcome The challenge ahead New challenges New solutions Our strategy As the debt landscape changes and client needs evolve, we plan to react to the emerging issues that people in financial
More informationForeword. David Gauke MP Financial Secretary to the Treasury. Making tax digital
Contents 3. Foreword 4. Transforming tax by 2020 5. Four foundations Tax simplified for businesses for individual taxpayers Tax in one place 10. The end of the tax return 11. Timeline Foreword In every
More informationProgram 7 Customer Focus. Council will be a customer focused organisation that is "Dedicated to Customers: Everyone. Everywhere.
Customer Focus Program Goal Council will be a customer focused organisation that is "Dedicated to Customers: Everyone. Everywhere. Every time" Program Description As an enabling program, Customer Focus
More informationHow To Become A Digital Communications Officer For A Charity
Job title Digital Communications Officer Organisation Elizabeth Finn Care/Turn2us Salary 31,243 Contract Full-Time, permanent Location Hammersmith, London Apply Go to www.nfp-resourcing.co.uk Enquiries
More informationEqual Partners Strategy Summary
Equal Partners Strategy Summary Informing Consulting Listening Involving Empowering For further information please contact: Sue Eato, Associate Director of Service User and Carer Involvement sue.eato@covwarkpt.nhs.uk
More information2015/16 Business Plan
2015/16 Business Plan Section Section Contents Key highlights 3 Chairman s foreword 4 Chief Executive s introduction 6 Our purpose 8 The Financial Capability Strategy for the UK: a long-term plan, working
More informationStrategic Plan. Introduction 01.02.2012
Strategic Plan 01.02.2012 Introduction Vision, mission, values, objectives Promoting the strength and happiness of our families through opportunities to help each other. Ensuring the value of LGBT people
More informationColchester Institute. QAA Review of College Higher Education (RCHE) May 2013
Colchester Institute QAA Review of College Higher Education (RCHE) May 2013 The College notes the positive report of the 2013 Review of the College by the Quality Assurance Agency (QAA). Covering our undergraduate
More informationNational Resource Allocation Scheme Implementation Update
Appendix 1 Personal Budgets: Implementation of the National Resource Allocation System and the Wider Implications for the Adult Social Care Pathway & Personalisation Context This report provides an update
More informationCity of Cardiff Council Improving Scrutiny Project: Project Brief, January 2015
APPENDIX A City of Cardiff Council Improving Scrutiny Project: Project Brief, January 2015 Project Purpose Cardiff is proud of its scrutiny arrangements and the important part scrutiny plays in Council
More informationDivision. Direct Reports 2/3 digital fundraising officers
Job Description Job Title Assistant Digital Fundraising Manager Job Band SAME Job Reference UKO52697 Department Individual Giving Direct Marketing Division Fundraising Location UK Office, London Duration
More informationIFLA Public Libraries Satellite
IFLA Public Libraries Satellite IFLA Public Libraries Satellite: Public library futures in a global digital world 12-13 August 2014 Library of Birmingham, UK In collaboration with Sponsored by #IFLAPubLib
More informationERP Stakeholder Engagement Strategy
ERP Stakeholder Engagement Strategy Context The Energy Research Partnership was announced by the Chancellor in his March 2005 Budget Statement. Its Statement of Purpose covers research and development,
More informationFor money advisers in England and Wales, Northern Ireland and Scotland. Training and support for debt and money advisers
For money advisers in England and Wales, Northern Ireland and Scotland Training and support for debt and money advisers All of the courses available on the Wiseradviser training programme provide an invaluable
More informationJob Description. Context. Scope. Job Title. Assistant Digital Fundraising Manager. Job Band SAME Job Reference UKO55432
Job Description Job Title Assistant Digital Fundraising Manager Job Band SAME Job Reference UKO55432 Department Individual Giving Digital Fundraising Division Fundraising Location UK Office, London Duration
More informationMaking R&D Easier HMRC s plan for small business R&D tax relief. October 2015
Making R&D Easier HMRC s plan for small business R&D tax relief October 2015 Contents 1 Introduction 4 2 Awareness 6 3 Design 8 4 Understanding 10 5 Administration 12 6 Next steps 14 2 Foreword Research
More informationMONEY ADVICE SERVICES. Research Report
MONEY ADVICE SERVICES Research Report Shirley Lamb Development Worker Midlothian Financial Inclusion Network January 2014 CONTENTS Page 1. MIDLOTHIAN 3 2. MIDLOTHIAN FINANCIAL INCLUSION NETWORK 3 3. METHODOLOGY
More informationNot-for-Profit Advice Services in England
Not-for-Profit Advice Services in England CONTENTS Foreword 3 Introduction 4 Not for Profit Advice Services Supply and Demand 6 Funding and the Role of Government 8 Meeting the Challenges Ahead 11 Supporting
More informationAppendix 1 Managing Director Job Description, Skills & Competences Part A: Job Description with reference to FG Aims and Corporate Objectives
Appendix 1 Managing Director Job Description, Skills & Competences Part A: Job Description with reference to FG Aims and Corporate Objectives Aim 1 - To bring together people and organisations with an
More informationMoney Advice Trust response to consultation on Protected Trust Deeds-Improving the process
Money Advice Trust response to consultation on Protected Trust Deeds-Improving the process 1 About the Money Advice Trust The Money Advice Trust (MAT) is a charity formed in 1991 to increase the quality
More informationJob description: Digital Communications Officer
Job description: Digital Communications Officer 1. General Job Title: Location: Reporting to: Responsible for: Digital Communications Officer London (with potential for occasional overseas travel) Communications
More informationStrategic plan. Outline
Strategic plan Outline 1 Introduction Our vision Our role Our mandate 2 About us Our governance Our structure 3 Context Our development Camden 4 Resources Funding Partners 5 Operating model How we will
More informationCouncil Tax Support. Your guide to Council Tax Support and how to apply. www.centralbedfordshire.gov.uk. Find us online
Council Tax Support Your guide to Council Tax Support and how to apply. Find us online www.centralbedfordshire.gov.uk Local Council Tax Support x What is Local Council Tax Support? Council Tax Support
More informationManager for Social Sciences - 42897. External Relations. Full time. Permanent. External and internal candidates
Job Description Post Title and Post Number Organisation Advertising Description College Marketing and Communications Manager for Social Sciences - 42897 External Relations Post Number 42897 Full Time/Part
More informationWEBINAR INTRODUCTION TO COMMISSIONING BETTER OUTCOMES, SOCIAL OUTCOMES FUND AND THE SOCIAL FINANCE AND LOCAL GOVERNMENT ASSOCIATION SUPPORT CONTRACT
WEBINAR INTRODUCTION TO COMMISSIONING BETTER OUTCOMES, SOCIAL OUTCOMES FUND AND THE SOCIAL FINANCE AND LOCAL GOVERNMENT ASSOCIATION SUPPORT CONTRACT 17 TH OCTOBER 2013 Tom Symons Tom.Symons@socialfinance.org.uk
More informationPublic financial guidance: consultation
Public financial guidance: consultation October 2015 Public financial guidance: consultation October 2015 Crown copyright 2015 This publication is licensed under the terms of the Open Government Licence
More informationSFT F15 Develop and implement a plan for direct response fundraising
Develop and implement a plan for direct response fundraising Overview This standard is about fundraising through direct response channels. You will need to plan your approach to achieve the fundraising
More informationIMPROVING DENTAL CARE AND ORAL HEALTH A CALL TO ACTION. February 2014 Gateway reference: 01173
1 IMPROVING DENTAL CARE AND ORAL HEALTH A CALL TO ACTION February 2014 Gateway reference: 01173 2 Background NHS dental services are provided in primary care and community settings, and in hospitals for
More informationSurrey Local Assistance Scheme Working with local partners to help people in crisis address their immediate and longer term needs
Surrey Local Assistance Scheme Working with local partners to help people in crisis address their immediate and longer term needs Protecting vulnerable people is core to what we do, and over the last 18
More informationMoney Advice Performance Management Framework Frequently Asked Questions (FAQs)
Money Advice Performance Management Framework Frequently Asked Questions (FAQs) Please add comments to the data return template for those indicators where you currently use a different definition from
More informationThe CQC s approach to regulating urgent care. Ruth Rankine Deputy Chief Inspector for Primary Care CQC
The CQC s approach to regulating urgent care Ruth Rankine Deputy Chief Inspector for Primary Care CQC NHS Confederation Urgent and Emergency Care Forum Ruth Rankine Deputy Chief Inspector of General Practice
More informationSheffield City Council Draft Commissioning Strategy for services for people with a learning disability and their families September 2014
Sheffield City Council Draft Commissioning Strategy for services for people with a learning disability and their families September 2014 1 Sheffield City Council: Draft Commissioning Strategy for services
More informationMarketing. Fire Up Your. Work with WDL s expert team for three months and discover how developing your digital marketing will benefit your business.
Fire Up Your Marketing Work with WDL s expert team for three months and discover how developing your digital marketing will benefit your business. www.websitedesign.co.uk hello@websitedesign.co.uk 01206
More informationThe first 6 months September 2013
The first 6 months September 2013 The first 6 months what have we been doing? We have been building relationships, creating infrastructure and processes, carrying out training, and recruiting volunteers.
More informationThe Highland Council
The Highland Council Communities and Partnerships Committee 9 June 2016 Corporate Communications Strategy Update Report by Corporate Communications Manager Summary Agenda Item Report No 7 CP 13/16 A 2
More informationOmni-Channel Contact Centre
Omni-Channel Contact Centre Empower your agents and delight your customers with a seamless Omni-Channel experience Omni-Channel Contact Centre Email Management Web Chat Software Social Media Customer Service
More informationREQUEST FOR PROPOSAL. Provision of Content for the Digital Business Academy. Issued by: Tech City UK
REQUEST FOR PROPOSAL Provision of Content for the Digital Business Academy Issued by: Tech City UK Date of issue: 23 February 2015 This document is an invitation for proposals to provide content for s
More informationA Cloud Marketing toolkit for small charities. www.shoestringsforcharities.com
A Cloud Marketing toolkit for small charities www.shoestringsforcharities.com Introduction What Is the Cloud Adoption of Digital Toolkit Details Digital infrastructure Top Tips Digital Transformation The
More informationTD Azlan UK Business Solutions Centre. Demonstrate, evaluate and educate
TD Azlan UK Business Solutions Centre Demonstrate, evaluate and educate TD Azlan UK Business Solutions Centre TD Azlan has developed a Business Solutions Centre (BSC), a multi-purpose resource facility
More informationOnline Marketing Training
Online Marketing Training Level: 1 Duration: 3 Days Time: 9:30 AM - 4:30 PM Cost: 697 Overview Online Marketing is all about ensuring your business, product or service is maximising the potential of the
More informationJOB DESCRIPTION. Network and Project Manager (NHS Clinical Commissioners) (Initially fixed term contract for one year)
JOB DESCRIPTION Job Title: Reports To: Location: Job type: Network and Project Manager (NHS Clinical Commissioners) (Initially fixed term contract for one year) Head of Policy and Delivery London (with
More informationNSW Public Service Commissioner NSW Health Good Health Great Jobs Stepping Up Forum 2015
NSW Public Service Commissioner NSW Health Good Health Great Jobs Stepping Up Forum 2015 Our Aboriginal workforce The Australian Bureau of Statistics figures from 2011 estimate that 2.9% of the NSW population
More informationINSOLVENCY SERVICE BANK ACCOUNTS FOR BANKRUPTS CONSULTATION PAPER. Response by the Money Advice Trust (February 2012)
INSOLVENCY SERVICE BANK ACCOUNTS FOR BANKRUPTS CONSULTATION PAPER Response by the Money Advice Trust (February 2012) CONTENTS Introduction About the Money Advice Trust 2 A partnership approach who we have
More informationMembership Management and Engagement Strategy 2014-17
Membership Management and Engagement Strategy 2014-17 communicating engaging representing Contents Introduction 3 What is membership? 4 Defining the membership community 5 Engaging members and the public
More informationDigital Marketing Institute s. Professional Diploma in Digital Selling. Validated by the Syllabus Advisory Council (SAC)
Digital Marketing Institute s Professional Diploma in Digital Selling Validated by the Syllabus Advisory Council (SAC) Content Professional Diploma in Digital Selling Welcome Course overview Course content
More informationInvitation to tender for design and build of new website
Invitation to tender for design and build of new website www.richmix.org.uk @RichMixLondon @RichMixVenues Rich Mix is looking for a website agency to work closely with our Head of Marketing and Marketing
More informationHolistic Student Communication
Holistic Student Communication Through Enhancing Internal Processes Petra Klawitter Academic Quality Officer Introductions Workshop Objectives Share Edinburgh Napier University s approach to holistic student
More informationAdvice for Schools. School reporting routes: a safeguarding perspective
This document outlines policy and practice considerations when implementing SWGfL Whisper anonymous reporting tool to ensure that it is used most effectively, covering School reporting routes: a safeguarding
More informationUNIVERSITY OF LINCOLN JOB DESCRIPTION
UNIVERSITY OF LINCOLN JOB DESCRIPTION JOB TITLE DEPARTMENT LOCATION College Marketing, Intelligence & Recruitment Officer College of Arts Brayford Campus JOB NUMBER MHT001 GRADE 6 DATE December 2015 REPORTS
More informationSuite Overview...2. Glossary...8. Functional Map.11. List of Standards..15. Youth Work Standards 16. Signposting to other Standards...
LSI YW00 Youth Work National Occupational Standards Introduction Youth Work National Occupational Standards Introduction Contents: Suite Overview...2 Glossary......8 Functional Map.11 List of Standards..15
More informationIPSOS MORI S 2016 FUTURE OF RESEARCH SERIES
WELCOME TO IPSOS MORI S 2016 FUTURE OF RESEARCH SERIES Welcome to Ipsos MORI s 2016 Future of Research Series. These events highlight some of the latest topics and trends in the industry and are open to
More informationHow can we develop the capacity of third sector organisations to engage with data? 4th February 2015 Scottish Universities Insight Institute
THINK data Scotland Scottish Network for Third Sector Data How can we develop the capacity of third sector organisations to engage with data? 4th February 2015 Scottish Universities Insight Institute Gaining
More informationADVANCE Team Leader JOB DESCRIPTION
DVNCE Team Leader JOB DESCRIPTION Job Title: Team Leader - Minerva Responsible to: Project Manager Responsible for: Keyworkers and volunteers Contract: Permanent Grade: Scale point: 32-34 Salary: 30,351
More informationBusiness Support Helpline - A Useful Guide
Guide to Government s Business Services August 2014 Why small business is big business 2 Index Helping small businesses: What support is there for a small business? 4 Business Advice 5 Local Advice & Support
More informationDigital marketing strategy: embracing new technologies to broaden participation
Communications and engagement strategy Appendix 1 Digital marketing strategy: embracing new technologies to broaden participation NHS Northumberland Clinical Commissioning Group (CCG) is keen to develop
More informationA business incubator for young entrepreneurs
A business incubator for young entrepreneurs What we have achieved so far is a business incubator for young entrepreneurs from all walks of life. At least 30% of all members come from less advantaged backgrounds.
More informationJob Description. Senior Digital Fundraising Officer. Responsible for line managing (posts) n/a
Job Description Job title Reporting to (post) Responsible for line managing (posts) Grade Department/section Hours of work Post covers Located at Type of contract Senior Digital Fundraising Officer Digital
More informationTrafford-BUSINESS SUPPORT LISTINGS
Trafford-BUSINESS SUPPORT LISTINGS An extensive range of support organisations, initiatives and funding are available to help businesses in Trafford to grow and prosper. Some of these opportunities are
More informationongo Job Title: Digital Marketing Officer Department: PR & Marketing Team: Digital Services Team Grade: 7
ongo Job Title: Digital Marketing Officer Department: PR & Marketing Team: Digital Services Team Grade: 7 Overall Purpose of Job Your job is to be the digital expert within our PR & Marketing team, driving
More informationConsultation response: FCA Credit card market study terms of reference
Consultation response: FCA Credit card market study terms of Response by the Money Advice Trust Date: December 2014 Contents Page 2 Page 3 Page 4 Page 5 Contents Introduction / About the Money Advice Trust
More informationManaging your money. A resettlement checklist and guide. Nacro s Resettlement Plus Helpline 0800 0181 259
A resettlement checklist and guide Managing your money A resettlement checklist and guide If you will be leaving prison in the next few months and you are worried about how you will cope with money on
More informationThank you for your interest in the position of Marketing Officer at Kazzum. In this recruitment pack you will find:
ear candidate, Thank you for your interest in the position of Marketing Officer at Kazzum. In this recruitment pack you will find: Background information about the company Job description Person specification
More informationDEVELOPING YOUR MARKETING STRATEGY AND MARKETING PLAN
Stage 4: Piloting Theme 6: Marketing DEVELOPING YOUR MARKETING STRATEGY AND MARKETING PLAN We have introduced the core components of marketing in the previous section of this theme: defining your target
More informationReduce and manage operating costs and improve efficiency. Support better business decisions based on availability of real-time information
Data Management Solutions Horizon Software Solution s Data Management Solutions provide organisations with confidence in control of their data as they change systems and implement new solutions. Data is
More informationDirect Marketing Officer. MS National Centre, London. Individual Fundraising Manager
Job Title: Location: Reports to: Direct Marketing Officer MS National Centre, London Individual Fundraising Manager Introduction to MS Society The MS Society is the UK s leading MS charity. Since 1953,
More informationPlanning with your personal health budget
Planning with your personal health budget This is the second information sheet in a set and there are others being developed. The first information sheet is about knowing the deal and the third one is
More informationSales Director Job description.
Sales Director Job description. CONTENTS 1. Reporting to 3 2. Line reports 3 3. Scope of role 3 4. Main responsibilities 3 4.1 Team management 3 4.2 Sales and targets 3 4.3 Client focus and communications
More informationReport to Cabinet 28 January 2013 Item No 16 Strong and Well: Strengthening Support for Older People in Norfolk
Report to Cabinet 28 January 2013 Item No 16 Strong and Well: Strengthening Support for Older People in Norfolk Report by the Director of Community Services Summary The 2011 census outlines that over 20%
More informationBusiness Plan 2012/13
Business Plan 2012/13 Contents Introduction 3 About the NFA..4 Priorities for 2012/13 4 Resources.6 Reporting Arrangements.6 Objective 1 7 To raise the profile and awareness of fraud among individuals,
More informationEase and Accessibility
Ease and Accessibility Ease and Accessibility At any stage of life, people s circumstances can make accessing financial services harder and the design and delivery of products can exacerbate difficulties
More informationSERVICE MANAGER RECRUITMENT. Introduction to Roshni Ghar
SERVICE MANAGER RECRUITMENT Introduction to Roshni Ghar Roshni Ghar provides a culturally appropriate service to support the mental health needs of ethnic minority women in the Airedale area of Bradford
More informationPenryn Summer Apartments Website Development
CASE STUDY Penryn Summer Apartments Website Development Design and build a website which will attract users looking for accommodation in Cornwall during the summer. The website must facilitate a simple,
More informationPayday and Short-term Loans DELIVERING NEW CONSUMER PROTECTIONS
DELIVERING NEW CONSUMER PROTECTIONS On 24 May 2012, the Consumer Finance Association, the Consumer Credit Trade Association, the BCCA and the Finance & Leasing Association agreed to a series of new consumer
More informationCHILDREN S HOSPICE ASSOCIATION SCOTLAND JOB DESCRIPTION
JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Press Officer Job Family and Level: Support Services Non hospice Location: Head Office Responsible to: PR Manager Salary: CHAS Band 4 2. JOB PURPOSE Working
More informationSERVICE SPECIFICATION
SERVICE SPECIFICATION Provision of a Service for Young Carers Wokingham Borough Council OFFICIAL - SENSITIVE Page 1 1. Introduction This is the service specification for the provision of a Young Carers
More informationPathways to Better Health of the Lakeshore Muskegon HUB Health Care and Transportation
Pathways to Better Health of the Lakeshore Muskegon HUB Health Care and Transportation The Community Benefit Programs of Mercy Health Bringing health capacity to the community through partnerships, coalitions
More informationUCL CAREERS UCL CAREERS: INFORMATION FOR EMPLOYERS
UCL CAREERS: INFORMATION FOR EMPLOYERS Contents Build your Brand on Campus Inspire at UCL Target Talent in Academic Departments UCL CAREERS Build your Brand Online Contact Us Find your Future Talent UCL
More informationUK Search Engine Marketing Benchmark Report 2011
Market Data / Supplier Selection / Event Presentations / User Experience Benchmarking / Best Practice / Template Files/ UK Search Engine Marketing Benchmark Report 2011 In association with Guava UK Search
More informationMaking PR and social media work for your business. 1 st February 2015
Making PR and social media work for your business 1 st February 2015 Why we re here today How we came to work with RYA Attract new participants to the three-in-one taster sessions Developing and delivering
More informationREPORT FOR: OVERVIEW AND SCRUTINY COMMITTEE
REPORT FOR: OVERVIEW AND SCRUTINY COMMITTEE Date of Meeting: 4 th June, 2013 Subject: Debt Recovery Process Responsible Officer: Fern Silverio, Head of Collections & Housing Benefits Scrutiny Lead Member
More informationAN ELECTRONIC NEWSLETTER FOR PROFESSIONALS WHO WORK WITH CHILDREN AND YOUNG PEOPLE ACROSS CENTRAL BEDFORDSHIRE
AN ELECTRONIC NEWSLETTER FOR PROFESSIONALS WHO WORK WITH CHILDREN AND YOUNG PEOPLE ACROSS CENTRAL BEDFORDSHIRE Issue 1: January February 2012 Dear reader, Welcome to the first edition of Young Carers News,
More informationIrish Life Corporate Business Group Pensions Made Easy. Pensions Life Assurance Income Protection
Irish Life Corporate Business Group Pensions Made Easy Pensions Life Assurance Income Protection Overview of Irish Life Overview of Irish Life Irish Life is Ireland's biggest life and pension company and
More informationProtecting the most vulnerable - the poverty premium and mitigating the impact of welfare reforms
Social Inclusion Process Bulletin Issue 8: January 2014 Welcome to the Social Inclusion Process Bulletin. This issue focuses on the Birmingham Fair Money Campaign, a collaboration between Birmingham s
More informationLiving with NMO. Work and money who can advise?
Living with NMO Work and money who can advise? LIVING WITH NMO Work and money who can advise? This booklet is part of a series of Living with NMO booklets bringing together practical information, ideas
More informationCongratulations on getting a grant from the Big Lottery Fund.
Publicity guidance 1 Congratulations on getting a grant from the Big Lottery Fund. We want you to promote your project as widely as possible and we have written this guide to help you do this. Promoting
More informationSINCE 1880 MEDIA PACK 2015-2016 SINCE 1880
MEDIA PACK 2015-2016 Standing out in the performing arts industry The Stage is the only weekly publication for the performing arts industry and this, alongside our thriving website, makes The Stage the
More informationPARTNERSHIP CHARTER CLIENT CONSULTANCY
CLIENT CONSULTANCY PARTNERSHIP CHARTER The PRCA believes that the best clientconsultancy relationships are true partnerships, where both client and consultancy deliver against key commitments in order
More information