M.C.A. People Solutions Capabilities and Competencies

Transcription

1 M.C.A. People Solutions Capabilities and Competencies Your Partners for Success

2 Who we are? M.C.A. People Solutions s.a.r.l., an international training and development consulting firm. Business and Professional solutions, consultancy services, people development and training programs and but a few of what we can provide our clientele with. Our Team A group of dynamic, enthusiastic, highly educated professionals, with 70 years of accumulated multinational experience, in the field of Organizational Development, Talent Management, Operations, and Human Resources, focusing on the primary goal of our clients: To achieve higher sales and profit through effective people development. Page 2

3 Our Team Founder and Managing Partner of M.C.A. People Solutions, Lebanon. Masters degree in Business administration from the Lebanese American University. LAU." Faculty member at the Lebanese American University in Beirut. Seasoned Professional in the Middle East region providing business people with the knowledge, skills and leadership strategies Experienced facilitator, trainer and business consultant Creator of a unique package of integrated solutions to enable individuals, managers and teams to meet everyday challenges. Expert in personal and team performance. Developed programs to enhance creativity, motivation and excellence in individuals and teams Helping people develop an enthusiastic and optimistic attitude, clear goals consistent with personal values, practical skills and knowledge, and the ability to maintain peak performance under pressure. Page 3

4 Our Team Egyptian American, cofounder and partner in M.C.A. People Solutions, Lebanon and Cyprus., with 30+ years of experience Help the position of Senior Director Of Operations and Training in the Middle East and Africa serving 18 countries in the field of Training, Learning and Development.. Founder of McDonald s Hamburger University in the Middle East and held the position of Dean of the university customizing courses at all levels of the zone. Specialized in leadership development to the Vice President level. Experienced in operation and business franchising. Experienced facilitator, trainer and business consultant Creator of a unique package of integrated solutions to enable individuals, managers and teams to meet everyday challenges. Mohamad is an expert in personal and team performance through successful leaders. His programs enhance creativity, motivation and excellence in individuals and teams, enabling people to develop an enthusiastic and optimistic attitude, clear goals consistent with personal values, practical skills and knowledge, and the ability to maintain peak performance under pressure. Page 4

5 Mission To Help our Clients Make Distinctive and Lasting Improvements in Their Performance M.C.A. People Solutions will work towards understanding its clients' business needs, allowing the team to offer comprehensive solutions to their problems. M.C.A. People Solutions will also provide its clients with the highest level of training programs and workshops. The tailor-made services will always exceed the expectations. The Goal is to build a great company that attracts, develops, and retains exceptional people. Page 5

6 M.C.A. People Solutions services Event Management Workshops and seminars Recruitment services Development Programs Business Consultancy Page 6

7 Consulting Services M.C.A. People Solutions works with clients to help identify issues and solve problems using a systematic and creative approach. M.C.A. People Solutions involvement varies with the nature of the situation and the request of the client. In particular, the assignment may range from advice on a particular problem or issue, to the design of comprehensive systems for the client as well as the evaluation and revision of existing systems. Page 7

8 Consulting Services Human Resources Training & Manpower Development Operational Consultancy Strategic Management and Vision Performance Management Organization Management Manpower Efficiency Improvement Strategies Sales & Marketing Corporate Finance & Investment Business Planning Marketing Planning Customer Service Page 8

9 Training Services Performance Productivity Success Through To Boost Employees Management Skills Leadership Skills Personal Skills Page 9

10 Training Programs Page 10

11 Career Development Advanced Writing Skills Budgets and Managing Money Building Your Self-Esteem and Assertiveness Skills Business Etiquette - Gaining That Extra Edge Business Writing that Works Communication Strategies Conflict Resolution - Dealing with Difficult People Public Speaking - Presentation Survival School Public Speaking - Speaking Under Pressure Skills for the Administrative Assistant Speak Easy -Conquering Your Fear of Speaking in Public The Minute Takers Workshop Time Management - Get Organized for Peak Performance Working Smarter - Using Technology to Your Advantage Writing Reports and Proposals Page 11

12 Human Resources Anger Management - Understanding Anger Building Better Teams Business Succession Planning - Developing and Maintaining a Succession Plan Change Management -Change and How to Deal with It Conducting Effective Performance Reviews Conflict Resolution - Getting Along in the Workplace Getting your job search started Hiring Smart - Behavioral Interviewing Techniques Human Resources Training for the Non-HR Manager Orientation Handbook - Getting Employees Off to a Good Start Performance Management - Managing Employee Performance Problem Solving & Decision Making Stress Management Page 12

13 Sales and Marketing Customer Service Training - Managing Customer Service Customer Service Training - Critical Elements of Customer Service CRM - An Introduction to Customer Relationship Management Call Center Training - Sales and Customer Service Training Dynamite Sales Presentations Inventory Management - The Nuts and Bolts Marketing and Sales Sales Training - Building Relationships for Success in Sales Sales Training - Overcoming Objections and Nailing the Sale Sales Training -Prospecting for Leads like a Pro Sales Training - Selling Smarter Telemarketing -Using the Telephone as a Sales Tool Page 13

14 Supervisors and Managers Improve your leadership Skills Basic Leadership Skills Leading in different situations Project Management Budgets and Managing Money Business Leadership: Becoming Management Material Coaching: A Leadership Skill Delegation: The Art of Delegating Effectively Inventory Management: The Nuts & Bolts Meeting Management: The Art of Making Meetings Work Motivation Training: Motivating Your Workforce Negotiating for Results Project Management Fundamentals The ABC s of Supervising Others Team Building: Developing High Performance Teams The Professional Supervisor Planning and organizing Page 14

15 Train the Trainer Facilitation Skills Motivation training Train-the Trainer - The Practical Trainer Train-the-Trainer - Advanced Skills for the Practical Trainer Train-the-Trainer - Developing your Training Program Train-the-Trainer - Survival Skills for the New Trainer Train-the-Trainer - Using Activities to Make Training Fun Page 15

16 Workplace Essentials Business Ethics for the Office Closing the generation gaps in workplace Diversity Training - Celebrating Diversity in the Workplace Meeting Management-The Art of Making Meetings Conflict Safety in the Workplace Workplace Harassment-What It Is & What To Do About It Workplace Violence - How to Manage Anger and Violence in the Workplace Page 16

17 MCA s in-house training seminars Advantages promotes teamwork and communication between participants faster organizational change easily customized for your business Page 17

18 Your Checklist for In-house Training A quiet, comfortable training room Appropriate numbers of tables and chairs A side table A whiteboard, pens and an eraser A white projection screen An LCD Projector Page 18

19 Public Trainings: A Positive Advantage Staff can have first hand benchmarking of their skills and business practices alongside other professionals from different business sectors. Contrary to some in-house trainings, communication is more open and honest in public courses. The reason is that political pressure remains at a strict minimum when participants come from a variety of businesses. Public training helps identify ways to strengthen a business and/or procedure. Cost Effective, as selected staff (minimum one) can be trained gradually throughout the year, when and as needed. Minimal interruptions from peers at work. Material and Languages Page 19 Our resources, experience and skills will serve the best interests of our clients. Delivery shall be in the preferred and required language of the participants and as requested by the organization. All our Trainers and Consultants are bilingual

20 Going the Extra Mile.MCA Style! In the Quest To help organizations improve relationships with their clients, members, and employees, MCA will assist you needs in the following: Curriculum Development Services Department Training Function Outsourcing Developing New Courses Recruitment Services Mystery Shopping Team Building Activities Customer Surveys and Competitive Analysis Page 20

21 We Offer Our Expertise So You Can Focus On Your Job Administration Content YOU Logistics Delivery Page 21

22 Our Partners Capita-Global FZE IRI (Industrial Relations International) A management consulting company which has been helping organizations, large and small, world-wide to achieve excellence since Specializes in assessing human resources and customer satisfaction challenges. Able to develop innovative and actionable solutions. Helps formulating right solutions that fit each organization, while improving the employee's relations. Focuses on Supervisors and Managers training, guaranteeing maximum efficiency and customer satisfaction. IRI will assist in the following areas: Employee Opinion Surveys Customer Satisfaction Measurement Management Training and Development & Team Building Transition/Change Management Employee/Labor Relations Consulting Page 22

23 Our Partners Capita-Global FZE IHRME (Institute for Human Resource Management Education) Provides workable, practical and applicable techniques that serve the Human Resource industry. Helps organizations meet their tactical and strategic challenges. IHRME programs are designed for HR professionals, but also to business people working in the functional areas of HRM and who aspire to management. Following its affiliation with IHRME via Capita-Global, M.C.A. People Solutions, is certified to facilitate the following generic certification programs: The Certified Professional in Human Resources and Compensation (CPHRC) The Certified Global Compensation Professional (CGCP) The Certified Global Staffing and Development Professional (CGSDP) The Certified Global Training Professional (CGTP) Page 23

24 Our Partners Capita-Global FZE Capita-Global FZE Capita Global conducts productivity studies that help analyze the organization structure, and lead to create a better job design and remuneration investments. Capita-Global uses systems that develop definitive measures of productivity when compared to standards of performance. One of the most reputable companies that provide online recruiting services for Lebanese candidates in the region. It helps candidates to find a job, and also employers to find the right candidate. Page 24

25 Our Clients Page 25 and Growing

26 MCA in action Sales Techniques IFBG Kuwait Page 26

27 MCA in action Team Building ENOC Fujairah Page 27

28 MCA in action Planning & Organizing DIB Dubai Page 28

29 MCA in action McDonald's Training Courses Page 29

30 MCA in action Communication skills Page 30

31 MCA in action Public Speaking Workshop Page 31

32 Certificates Certificates & Certifications Celebrate Success Page 32 32

33 Certificate of Achievement This Certificate is Awarded to Mr. XYS ABC In recognition of completing Human Resource Generalist Certificate August, 2010 Beirut, Lebanon John S. Maxwell IHRME Director General Hassan Chaker M.C.A. Managing Director

34 What Can We Do For You? Minimized Employee Turnover Page 34 34

35 What Can We Do For You? Increased internal customer Loyalty & Satisfaction Page 35 35

36 What Can We Do For You? Improved Synergy & Communication Page 36 36

37 What Can We Do For You? Increased future Training Outcome Page 37 37

38 What Can We Do For You? Minimized managerial Distractions Page 38 38

39 What Can We Do For You? Increased Effectiveness Page 39 39

40 What Can We Do For You? Improved Productivity Page 40 40

41 Why Outsource Training To M.C.A.? Over 20 years experience in developing people and implementing systems and procedures to ensure successful Trainings M.C.A. quality knowledge transfer to ensure trainees ability to apply what was acquired at the workplace Our Track record; from large scale roll-outs to targeted training, is the best indicator of our future performance M.C.A.s On-Demand capabilities accommodate your training schedule to ensure you meet your rollout objectives. Page 41

42 Contact Us M.C.A. People Solutions s.a.r.l. LEBANON: Established on June 1 st, 2008 Training & Development Consulting Beirut Central District, Argentine Street, MakassedBuilding, 4th Floor.Postal Code: TEL/Fax: Mobile: Cyprus 9 Kolokotroni St.,2063,Flat 301,Nicosia Cyprus TEL/FAX: info@mca-ps.com Website: Page 42

43 Finally Our Success is based on your own growth and Success We thank you for your time Page 43