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1 Corporate Profile Verdun, Tamer Mallat Street, Silver Tower,4th Floor, Beirut, Lebanon Office: Mobile:

2 Index Introduction In few words Expertise Services Deliverables: Value Added Affiliations & Partnerships Clients Portfolio Agencies Network Human Resources Consultancy Compensation, Benefits Analysis & Recommendations Job Evaluation & Grading System Job Analysis to detail Job Description & Organizational Charts Performance Appraisal Systems Personnel Development & Training Plans Talent Management Systemst Business Management Consultancy Company Organizational Structure Market Definition & Strategy Develop Firm's Business Processes Review Firm's Goals & Objectives Promoting Company Culture & Values Sales Force Management Consulting Marketing Planning & Implementation Human Resources Management Mergers & Acquisitions Supply Chain Optimization

3 In few Words STANDARDS provides innovative Management and Human Resource Solutions necessary for employers to fully meet core business goals. Our services measure success in the critical areas of Leadership, communication, productivity, internal and external customer satisfaction, and compliance. Whatever the industry is, STANDARDS will work with you to develop tailored processes that involve employees at all levels and bring focus to how an employee's daily work directly links to your overall success. We customize our services, products and trainings to several industries. The core of our business emphasizes the development of skills and practical knowledge for all kind of levels and grades in a company. We cater a very large base of selective clientele in Lebanon and abroad across the Mena region. Expertise Services Human Resources Consulting Business Management Consulting Training and Development Programs E-learning solutions Online Surveys and Analysis Reports Skills and Psychometric Tests Deliverables: Value Added International Expertise with a Local Understanding Hands on implementation of International best practices Our programs are produced by our own research and development team Integrated Training Programs using Constructive Learning Methods International Partnerships and Accreditation 1

4 Affiliations & Partnerships

5 Proud Partners of Pebble Hills University,in collaboration with the California University and the World Council for Regular and Distance Education Regional Agent of E-University, the ultimate Elearning and Learning Management Solutions Pioneer Approved Centre of the Institute of Leadership & Management Member of the Society of the Human Resources Management 2

6 Clients Portfolio

7 3

8 4

9 5

10 6

11 Agencies Network

12 Beirut Khobar l Riyadh Dubai Muscat Kuwait Baghdad Cairo 7

13 Human Resources Consultancy

14 Compensation, Benefits Analysis & Recommendations Conducting the compensation and benefits analysis is one of our HR consultancy services. This analysis is a three step process through which we investigate the internal processes, conduct an external market study and job based analysis that facilitates recommending any change that shall take place in the current compensation and benefit scheme of the company. Job Evaluation & Grading System In order to guarantee a fair grading system, and decide on benefit provisions, we provide our clients with a whole system that facilitates job evaluation and a system that ensures a structured and clear grading system that functions as a reference to the company at all the stages of development of the business itself. Job Analysis to detail Job Description & Organizational Charts We develop a job analysis system that details all the tasks required from each and every employee and make sure that he/she knows what his/her role is, in order to develop a clear and direct job description. This job description serves as a reference to keep track of the work done and to point out any pitfall, negligence or misuse in the completion of the tasks required. Performance Appraisal Systems Through developing the job analysis and maintaining a job description, it becomes easier for our clients to set the standards for the performance appraisal process. We develop a performance appraisal system that ensures smooth connection among employees and a fair evaluation of each and every employee at every stage of his/her performance. This process ensures that every person receives what he/she deserves for the job he/she accomplished throughout a period of one year. 8

15 Personnel Development & Training Plans We investigate the needs of our clients and their employees, we foresee the areas where training is required and we set our training plans based on such investigation. We set forth the trainings required to develop personnel and ensure they adapt to the changing work environment, setting the base for achievement based on change, technology and new strategies in all areas. Talent Management Systems We provide strategic assistance to organizations in the accomplishment of long-term enterprise goals with respect to talent or human capital. Our system addresses the five essential pillars of talent management: recruitment; performance management; learning and development; career development and compensation management. By implementing Talent Management System, organizations will be able to attract, acquire, develop, promote, and retain quality talent. 9

16 Business Management Consultancy

17 Standards is available to assist its clients in their operational management needs. We work closely with each firm's principal(s) and key employees to learn about their respective internal operating systems. Through this process we are able to develop a customized approach, develop innovative solutions, make recommendations for improvement and offer assistance with, or take full responsibility for the implementation of each activity. Standards offers its services in the following ten areas: Company Organizational Structure An organizational structure is the overall practice of a business, implemented to achieve a primary goal. With changing times, an organizational structure constantly has to be modified for competitive advantage. If overlooked, it can lead to inefficiencies and duplication of efforts throughout your business. Market Definition & Strategy STANDARDS provides the necessary set for successful marketing management which include capturing marketing insights, connecting with customers, building strong brands, shaping the market offerings, delivering and communicating value, creating long-term growth, and developing marketing strategies and plans. Develop Firm's Business Processes Standards Consultants provide a spectrum of business process consulting (BPC) services that help you create and re-design the framework and the priorities for improving your operational efficiency and effectiveness by reducing the time, money and resources spent by formulating a comprehensive strategy and plan. 10

18 Review Firm's Goals & Objectives We assist firms in developing the business objectives necessary to achieve the organization's service, profit and growth goals. A business objective provides a specific, measurable, realistic, action-oriented and time sensitive statement that, once achieved, propels the organization closer toward meeting one of its goals. Promoting Company Culture & Values Creating and maintaining a culture is challenging, but it can be done. Leadership is the key. We will help you to build your company culture so that it is healthy and genuinely based on the company values, facilitating long-term productivity. We deliver with high quality practical implementation of values in multicultural operating environments. Sales Force Management Consulting The key aim of our Sales Force Management consultancy service is to increase sales results through the cooperation. We help to make sales processes more efficient by using effective selling skills and coaching methods, developing competence in international solutions, and providing support for building a productive service business and implementing the desired, unified operating model throughout your customer service process. Marketing Planning & Implementation The two main elements of a marketing plan are market research and the planning of an appropriate marketing mix. Our process relies on market research which involves gathering and recording information about consumers, market, product, and the competition in an organized way. The information is then analyzed and used to inform marketing decisions. 11

19 Human Resources Management We provide a wide variety of human resource services including performance management, organizational development, policy and procedure development, talent management, and compensation & benefits among other services listed earlier. Mergers & Acquisitions Standards' Merger & Acquisition (M&A) related services are provided by consulting professionals who have worked on the front lines in complex deals. Their capabilities can support M&A activities from strategy development and due diligence to transaction execution, integration, target screening and divestiture. Supply Chain Optimization STANDARDS provides an application of processes and tools to ensure the optimal operation of a manufacturing and distribution supply chain. This includes the optimal placement of inventory within the supply chain and minimizing operating costs. 12

20 Training Directory

21 Human Resources Programs Recruitment, Interviewing and Selection Job Analysis and Job Descriptions Competencies: Design, Develop & Implement Managing Training Needs Job Evaluation and Grading System Payroll: Preparation, Analysis and Management Performance Management: Setting KPIs and Conducting Appraisals Compensation Management Career Development & Succession Planning Lebanese Labor Law Counseling and Disciplinary Procedures Writing Policies and Procedures Talent Management, Retaining your Talents Business Skills Programs Business Writing Skills Communication Skills Leading Dynamic Teams Public Speaking & Presentation Skills Meeting Management Customer Service Excellence Time Management Critical Thinking Change Management Body Language Interpersonal Skills Business Writing Skills Communication Skills 13

22 Sales Programs Effective Selling Skills Effective Negotiation and Tactics Skills Prospecting Understanding Requirements and Proposing Solutions Closing Customer Relationship Management (Follow-Up) Leadership Programs Pyramid of Leadership Coaching your Team Neuroscience for Leaders and Managers Entrepreneurial Skills for Competitive Advantage Moving from Operational Manager to Strategic Leader Management Programs HR for Non-HR Managers Accounting for Non-Accounting Managers Leading and Managing Change Making the Transition to Management Project Planning Advanced HRM Strategic HRM and Change Management Organization and Workforce Planning Advanced Employee Relations Auditing HR Processes Strategic Talent Management 14

23 Business Writing Programs Advanced Business Writing Skills Managing Correspondence Effective Reports Writing Drafting Contracts Administration & Secretarial Programs The Effective Executive/Personal Assistant The Highly Productive and Effective Administrator Supervisory Programs Making the Transition from Staff Member to Supervisor Management Skills for New Supervisors 15

24 Thank You Verdun, Tamer Mallat Street, Silver Tower,4th Floor, Beirut, Lebanon Office: Mobile:

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