Be Rewarded for Your Innovative Practices, and get more ideas to improve care!

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1 TO: SUBJECT: WHEN Thursday 19 th & Friday 20 th November 2015 WHERE Aarial Centre, University of Technology, Sydney The Health Roundtable Limited (ACN ) 40 Port Jackson Road Terrigal NSW 2260 Tel: Fax: July 2015 All Health Roundtable Members, Executive Sponsors & Liaison Representatives 2015 Health Roundtable Innovation Workshops and Awards [HRT1520] Be Rewarded for Your Innovative Practices, and get more ideas to improve care! We are hosting our Annual Innovation Workshops and Awards on November in Sydney. Join your colleagues from across Australia and New Zealand to share innovative practices across a wide spectrum of topics in rapid-fire mini workshops grouped into four streams: Improving Patient Centred Care Improving Operational Performance Meeting Clinical Performance Targets Driving Improvements with Health Roundtable Data Please review the following information and pick an innovative practice from your health service to share with your colleagues. All that is required is a simple PowerPoint-style presentation outlining the issue you faced and the solution you implemented to address it. Just follow the attached guidelines. The Workshop is free to all who submit a poster to share. You and fellow participants will vote on the posters in each session to decide who will win the Health Roundtable Innovation Awards, which include substantial prizes for your health service. Travel Allowance for Presenters: Presenters who work outside the Sydney metro region will be eligible for a special travel allowance to help cover your travel and hotel expenses. Please follow the attached guidelines and submit your poster as soon as possible. The travel allowances are available on a first-come, first-serve basis. If you have any questions regarding this important event please contact: Kate Tynan innovations2015@healthroundtable.org John Menzies General Manager, Health Roundtable HRT1520 The Health Roundtable Innovations Workshops and Awards Page 1 of 8 19 & 20 November 2015, Aerial Centre, UTS Sydney

2 Have you implemented an innovative practice in any of the topic streams listed below? If so, we would be delighted to receive your PowerPoint Poster outlining what you have accomplished! We have made some suggestions as a prompt but if you have an innovation and are not sure where it could fit in please call Kate Tynan on Stream 1. Providing Patient Centred Care 1.a Partnering with consumers to improve patient care Designing improved patient experience Co design to improve service access (e.g. one stop and no wrong door ) Increasing patient participation in care decisions (e.g. treatment planning, advance care planning) Learning by measuring patient reported experience and clinical outcomes NSQHS Standard 2 Partnering with consumers: Sharing Met with Merit improvement strategies 1. b Improving the continuum of care Collaborating with primary health to improve detection and management of chronic illness Reducing health impacts of chronic illness with care plans and goal setting Improving health status of patients with community partnerships Improve continuity of care with telehealth and support technologies 1.c Offering Patient Choices: Alternatives to Acute Hospital Care Improving patient outcomes with Hospital in the Home Supported early discharge: improving the patient experience Improving rehabilitation services in the home, outpatient and community setting Improving services for patients who wish to die at home 1.d Improving Self Care Adapting staff roles and services to support patients to self-care Increasing capacity to self-manage through training and education Using new technologies (e.g. online tools and remote monitoring) for self care Improving rates of carer or self-administered therapies at home (e.g. dialysis, physiotherapy, IV infusions) Stream 2. Improving operational performance 2.a Improving non-clinical services - Thursday 19 th Improving efficiency of corporate and hotel services Managing OH&S to improve safety and quality for patients and staff Improving value of your supply chain Increasing efficiency with information systems Implementing environmentally sustainable improvements 2.b Improving Counting, Coding and Costing - Thursday 19 th Improving measurement of activity Improving communication between coders and clinicians Improving the feedback loop between the costing department and service directors Improving systems for more accurate business intelligence 2.c Developing a High Performing Workforce Friday 20 th Extending scope of practice for nurses and allied health workers to reduce waiting times Improving patient outcomes through simulation Improving orientation, training and recertification programs Engaging junior doctors in the culture of improvement 2.d Improving efficiency at service bottlenecks Friday 20 th Improving throughput in diagnostic services Improving the journey from ED to destination Implementing new patient pathways and protocols Improving access to specialist services (e.g. theatres, cardiac labs, endoscopy units, clinics) Improving destination options to ED for low acuity patients (e.g. arriving by ambulance/police/other) HRT1520 The Health Roundtable Innovations Workshops and Awards Page 2 of 8 19 & 20 November 2015, Aerial Centre, UTS Sydney

3 Stream 3. Improving Clinical Performance 3.a Reducing clinical variation Using Care Bundles to reduce variation in care Increasing use of checklists, audits and reviews Service redesign for improving patient pathways Reporting and publishing KPIs to reduce variation 3.b Reducing unplanned admissions / readmissions Improving identification of patients at high risk of admission/readmission Decreasing admissions through improved remote support Improving escalation of care for frequent attenders with rapid referral and assessment clinics Improving direct admissions to specialist units for urgent complications (e.g. cancer & renal units) 3.c Improving patient safety Reducing hospital mortality rates Developing pathways and protocols to improve patient safety Reducing adverse event rates Improving admission rates to the appropriate home ward (e.g. stroke units, cardiac units) Sharing National Safety and Quality met with merit achievements 3.d Meeting National Performance Targets Improving performance on National Emergency Access Targets Improving performance on National Elective Surgery Targets Meeting targets for hospital in the home care Meeting avoidable readmission targets Stream 4. Driving Improvements with Health Roundtable Data Presentations are invited from members to showcase how they are using Health Roundtable reports and processes to make improvements their organisation. 4.a How we use Inpatient Briefings and Departmental Reports 4.b How we use Patient Safety Reports Mortality, KPIs and National Standards 4.c How we use Improvement Group Action Plans 4.d How we use Financial & ABF Reports HRT1520 The Health Roundtable Innovations Workshops and Awards Page 3 of 8 19 & 20 November 2015, Aerial Centre, UTS Sydney

4 Day 1 - Thursday 19 th November :00-10:30am Plenary Keynote: The Journey to a High-Performance Organisation Raj Behal, Chief Quality Officer and Associate Dean, Stanford University Hospital 10:30-11:00am 11:00-12:15pm MORNING BREAK Stream 1. Improving Patient Centred Care 1a Partnering with consumers to improve patient care Stream 2. Improving Operational Performance 2a Improving non clinical services Take this opportunity to get ideas from other sessions Stream 3. Meeting Clinical Performance Targets 3a Reducing clinical variation Stream 4. Driving Improvements with Roundtable Reports 4a Using financial & ABF reports pm pm pm pm pm LUNCH 1b Improving the continuum of care 2b Improving Counting, Coding and Costing 3b Reducing unplanned admissions Take this opportunity to get ideas from other sessions AFTERNOON BREAK Plenary Keynote: An Innovative approach to chronic disease Stephen Simpson, Academic Director, The Charles Perkins Centre pm WELCOME RECEPTION & PROFESSIONAL NETWORKING 4b Using inpatient briefing reports Day 2 - Friday 20 th November 2015 Stream 1. Improving Patient Centred Care 8: am 1c Improving patient choice: Alternatives to acute hospital care Stream 2. Improving Operational Performance 2c Developing a high performing workforce Take this opportunity to get ideas from other sessions 10: MORNING BREAK d Improving selfcare 2d Improving service efficiency at bottlenecks Stream 3. Meeting Clinical Performance Targets 3c Improving patient safety 3d Driving Improvements with Government targets pm LUNCH and viewing of winning posters from each session Stream 4. Driving Improvements with Roundtable Reports 4c Using patient safety reports 4d Using patient journey reports pm Session Highlights and Award Presentations 2.00 pm CLOSE WORKSHOP HRT1520 The Health Roundtable Innovations Workshops and Awards Page 4 of 8 19 & 20 November 2015, Aerial Centre, UTS Sydney

5 PRESENT AN INNOVATION POSTER! If you have improved performance in any of the topic areas, please present a simple PowerPoint poster to describe: (1) the problem to be solved, (2) what you did to solve it, (3) the results you achieved showing before & after data, (4) lessons learnt from the process. The presentation template is available on the website >Attend Event>HRT1520 POSTER REQUIREMENTS Identify an innovation implemented within the last 2 years Demonstrate measurable improvement Follow the Health Roundtable sample template with a maximum of 10 pages Submit poster by no later than 20 th Oct 2015 to innovations2015@healthroundtable.org The Lead presenter for all accepted posters receives free registration If you have an innovation and are not sure what stream it fits in please call Kate Tynan to discuss RAPID FIRE POSTER PRESENTATION - FOCUS ON THE OUTCOMES! Each concurrent session is 90 minutes with presenters per session: All presenters have 90 seconds for an elevator pitch to tell the group about your achievements. Delegates then have time to discuss the innovations with the presenters in small groups and vote for the winner. At the end of each workshop, all delegates will have 30 minutes to review the posters from other concurrent sessions. TRAVEL ALLOWANCE FOR DELEGATES TRAVELLING TO SYDNEY To help offset travel expenses to Sydney we will offer an honorarium payment of $500 to the lead presenter for the first eight posters in each session, in addition to your free registration for the two-day event. To be eligible you must be: o employed by a member organisation of The Health Roundtable o travelling from outside the Sydney metropolitan region Honorariums will be awarded in order of receipt for the first 8 accepted posters per workshop Payment can be made to the individual presenter personally or to your health service You must be in attendance to receive the honorarium After your workshop, complete the claim form to receive payment Honorariums will be processed and paid by the 18 th December if not before INNOVATION AWARDS The Health Roundtable Innovation Awards are to acknowledge the imagination and generosity of inspirational teams who have shared their experiences with fellow members of the Health Roundtable. The following awards are sponsored by The Health Roundtable. *Please note awards are not redeemable for cash Best workshop presentation in each session $1,000 Health Roundtable Credit* For each of the 12 workshops the Health Roundtable will provide a credit of $1,000 for the winning presenter s organisation to participate in their choice of Health Roundtable workshops in 2016 Best Topic Stream Presentation $5000 Health Roundtable Credit* For each of the three topic streams, the Health Roundtable will provide a credit of $5,000 for the winning presenter s organisation to participate in their choice of Health Roundtable major workshops in 2016 KEY DATES 1 July Call for Posters 1 August Registrations open. Register to participate in specific workshops. 20 October Poster presentations deadline 27 October Final Innovations Program published 6 November Registrations closed November 2015 Innovations Workshops Awards, Sydney HRT1520 The Health Roundtable Innovations Workshops and Awards Page 5 of 8 19 & 20 November 2015, Aerial Centre, UTS Sydney

6 KEYNOTE SPEAKER Thursday 9.00 am Raj Behal Stanford University Hospital The Journey to a High-Performance Organisation Raj Behal MD, MPH, is the chief quality officer and associate dean for quality at Stanford Stanford's quality and patient safety strategies are 1) broad-based engagement and collaboration; 2) managing complexity of care and reducing variations in care; and 3) scholarship in care improvement so we can learn, innovate and set new standards. These strategies are geared toward enhancing patient-centered, safe, clinically effective care patient safety is always the first priority Over a decade ago Raj started developing risk adjustment models for measuring in-hospital mortality. He quickly realized that data was necessary for improvement, but not sufficient alone. Without physician engagement and thoughtful change management, there could not be sustained improvement. At Stanford current strategies are to work with the physician leaders of clinical programs and multidisciplinary teams to examine quality and cost outcomes side by side, examine variations and use clinical effectiveness methods to improve quality while lowering costs. Stanford is also developing next-generation smart clinical pathways that standardize medical assessment, anticipate risk and build in both mitigation of and rescue from potential complications. Much of this work requires integrated clinical and financial data, advanced analytic methods and tools. At Stanford the goal is to achieve pre-eminence in clinical quality, safety and efficiency. KEYNOTE SPEAKER Thursday 4.00 pm Stephen Simpson-The Charles Perkins Centre An Innovative approach to chronic disease and the story of ageing Stephen J. Simpson AC, FAA, FRS is Academic Director (CEO) of the Charles Perkins Centre, a $500 million University of Sydney initiative which engages all 16 faculties of the University as well as partners in health, government, community, national and international agencies. The aim to develop and implement cross-disciplinary approaches to alleviating the individual and societal burden of obesity, diabetes, cardiovascular disease and related conditions. Stephen is also Executive Director of Obesity Australia and holds numerous other public and professional roles. He spent 22 years at the University of Oxford, first in Experimental Psychology, then in the Department of Zoology and the Oxford University Museum of Natural History, before returning to Australia in In 2007 Stephen was elected a Fellow of the Australian Academy of Science, in 2008 he won the Eureka Prize for Scientific Research and in 2009 was NSW Scientist of the Year. In 2013 he was elected a Fellow of the Royal Society of London as one of the world s foremost entomologists and nutritional biologists, and in 2015 was made a Companion of the Order of Australia for eminent service to biological and biomedical science as an educator, researcher and author. His particular achievements are in human nutrition, obesity and metabolic disease, higher education, and for roles with a range of professional scientific organisations. HRT1520 The Health Roundtable Innovations Workshops and Awards Page 6 of 8 19 & 20 November 2015, Aerial Centre, UTS Sydney

7 THE AERIAL CENTRE, UNIVERSITY OF TECHNOLOGY Aerial UTS Function Centre is located within UTS Building 10 on Level 7, 235 Jones Street, Ultimo. Last year in Melbourne our venue was full to capacity so we have selected this purposed built conference centre to comfortably meet demand for the growing following of delegates that recognise the great opportunities to steal ideas shamelessly. The Aerial Centre is close to Central Station and for those wanting to visit the shopping precinct there are buses, taxis and trains servicing the area or take a brisk 20 minute walk uptown. Please see the next page for some local accommodation options. Aerial Function Centre University of Technology Building 10 / Level Jones St, Ultimo, NSW, THURSDAY 19 TH INFORMAL DINNER GROUPS There is no formal dinner for this workshop but The Health Roundtable team will facilitate small groups to meet up and explore some local restaurants in nearby Darling Harbour or China Town. If you want to join one of these please select dinner group on your registration. Please be aware that delegates are responsible for their own expenses. HRT1520 The Health Roundtable Innovations Workshops and Awards Page 7 of 8 19 & 20 November 2015, Aerial Centre, UTS Sydney

8 LOCAL ACCOMMODATION Below are details of nearby hotels, both are located within walking distance of The Aerial Function centre and Darling Harbour attractions including IMAX Theatre Sydney, Sydney SEA LIFE Aquarium, National Maritime Museum, Sydney Wildlife World, Sydney Entertainment Centre, Sydney Exhibition & Convention Centre and Powerhouse Museum. Delegates need to make their own travel arrangements and accommodation bookings. The Mecure and Novotel are within easy walking distance. Novotel Sydney Central Thomas Street, Sydney NSW ) (8 minute walk) $ for a standard room, room only (minimum 2 nights stay) Quote: CHAP1115. Bookings can be made via or H8781@accor.com Mecure Sydney George Street, Ultimo NSW (02) (4 minute walk) $ for a standard room, room only (minimum 2 nights stay) Quote: HEALTH1115. Booking can be made via (02) or h2073-re05@accor.com LOCAL PARKING OPTIONS Novotel Sydney Central phone: hrs/ 7days Darling Harbour Exhibition Centre 24hrs/ 7days Mercure Sydney parking phone: hrs/ 7days Thomas Street Sydney NSW 2000 Darling Drive Darling Harbour NSW 2000 Little Regent Street Sydney NSW 2000 HRT1520 The Health Roundtable Innovations Workshops and Awards Page 8 of 8 19 & 20 November 2015, Aerial Centre, UTS Sydney