Slide 1. Slide 2. Agenda
|
|
- Silvester Watson
- 8 years ago
- Views:
Transcription
1 Slide 1 Slide 2 Agenda American Messaging introduction IntelliMessage Mobile Application Registration and Welcome Download the app Login, Password and PIN Settings and Screen Orientation Status Sending Messages Receiving Messages My Account Custom Intranet link (if (if available) American Messaging introduction IntelliMessage Mobile Application Registration and Welcome Download the app Login, Password and PIN Settings and Screen Orientation Status Sending Messages Receiving Messages My Account Custom Intranet link (if available)
2 Slide 3 Introduction In business for over 30 years More than 1000 major healthcare and first responder clients across the US Delivering over 5 million critical messages per day The largest privately owned company focused exclusively on C R I T I C A L M E S S AGING 3 American Messaging has been in business for over 30 years. You may have known us by a different name in the past. We have been American Messaging since 2005 which is made up of SBC, Verizon Wireless Messaging Services, Skytel, Network Services, Graylink, ProPage, Morris Communications, Cook Paging and Aquis Communications. More than 1000 major healthcare and first responders depend on us across the country. We deliver over 5 million critical messages per day. We are the largest privately owned company focused exclusively on critical messaging. We have a dedicated team of men and women average over 12 years (some even 20 and 30 years) of experience in the critical messaging and/or paging industry.
3 Slide 4 An Enhancement To Paging Remains the Primary, Tier 1 method to deliver critical messages Numeric and text One-way and two-way service 4 The pager remains the core of the IntelliMessage system to deliver alerts. This is in no way, shape or form designed to replace paging because of all the reasons pagers are a necessary. Such as groups calls, the ability to communicate with 1 message to many people simultaneously. This is designed to enhance the paging experience. You don t have to change how you are sending messages today. You can dispatch exactly the same if you wish. There is an initial registration of the account and then it s like downloading any other application. When you re logged in, the messages begin to arrive. There is nothing else to install.
4 Slide 5 IntelliMessage Mobile Application Delivers and displays critical messages on any smart phone or tablet in seconds Messages are intrusively received and displayed in an application separate from text and Messages can be read or replied to and are archived once the message is acknowledged 5 Once you are registered and logged in, IntelliMessage Mobile copies, delivers and displays messages on any tablets or smart phones in seconds (depending on cellular and wi-fi availability). Messages are intrusively received and displayed in an application separate from text and (text and are NOT secure). When a page comes in it will take over your device and intrusively alert and remind you until you acknowledge the message. Messages can be cleared by the user and are archived once the alert is acknowledged. Once you read/acknowledge the message on one device it clears them on your other devices you have the app on.
5 Slide 6 Secure Messaging Messages are secured within the applications and devices Encrypted messages are transmitted/received via cellular data networks and Wi-Fi to secure hosting environment Two-level client authentication is required. Can remotely disable Applications and databases are isolated Secure encrypted messaging paths can be defined and implemented for interconnectivity between applications PIN passcodes on devices 6 IntelliMessage is designed to meet the highest standards for HIPAA and Omnibus compliance. Messages are secured within the applications and devices: Two Way Mobile and Desktop Applications Messages and Information are Sent and Received using 2048-bit Encryption via HTTPS Encrypted messages are Transmitted and Received via cellular data networks and Wi-Fi to secure hosting environment. Two-level Client Authentication is required to utilize the applications: Login / Password / Token Authentication. Authentication keys are controlled by the Account Administrator at the device level. Account Administrator can manage passwords with forced changes set at the account level. Message retention is set for as long as requested at the account level: 3 days minimum for messages in motion to over 1 year for archiving. Audit logs of messages, receipts, and administrator actions Applications and Databases are isolated. Secure encrypted messaging paths can be defined and implemented for interconnectivity between applications. Secure web applications allow custom message management for Sending, Receiving, and Managing Messages throughout the IntelliMessage System. Security PIN passcode on devices.
6 Slide 7 IntelliMessage Registration Once mobile app users are registered, they will receive a welcome with instructions Please note: You must have a valid address on file for forgot login/forgot password as well as application and system updates Provisioning training will take place separately for account administrators (must migrate from MPA to Account Manager) 7 Once mobile app users are registered, they will receive a welcome with instructions. Please note: You must have a valid address on file for forgot login/forgot password as well as application and system updates. Provisioning training will take place separately for account administrators (must migrate from MPA to Account Manager). Slide 8 Downloading the App Step 1 ios Android Search for IntelliMessage in the appropriate store for your device Download the app 8 Search for IntelliMessage in the appropriate store for your device. Download the app The Blackberry is only available for OS 7 and can be found in the Blackberry market.
7 Slide 9 Downloading the App Step 2 Accept the EULA (ios) or App permissions (Android) 9 Slide 10 Downloading the App Step 3 ios Android Refer back to your welcome for your login (client ID) and initial password Login to the app Please note: You must have a valid address on file for forgot login/forgot password 10 Refer back to your welcome for your login (client ID) and initial password. Log into the app. Please note: You must have a valid address on file for forgot login/forgot password.
8 Slide 11 Settings> Notification Center > Scroll down to the IntelliMessage app, click it and this brings us to alert style. None is just that; no alert. Not a good choice for this type of application. Banner notifications are typically used for non-urgent alerts like messages, mail, even turn-byturn navigation directions. They show up briefly at the top of the screen and then disappear. Tapping a Notification Banner sends you to the app or specific message associated with the alert. Please be aware that if you select banner, it may not alert you to every message. Popup alerts are typically for urgent notifications like alarms. They pop up in the center of the screen and won't go away until you acknowledge you received them. We recommend this setting for optimal use of the IntelliMessage app. We recommend Badge App Icon and Sounds be on or with the green showing An additional setting under Privacy > Advertising > Limit Ad Tracking needs to be turned Off. The reason for this is that in ios 7, the UDID value has been taken away from developers. Now we must use the public advertising data associated with iphones to identify which iphone read the message. We are looking at other alternatives but they would be longer term solutions.
9 Slide 12 Screen Orientation PIN Main Menu PIN You must enter your PIN to access anything My Messages Click here and your message history is retrieved from the secure server Send Message Gives you the ability to initiate a critical message Address Book - Directory of critical messaging addresses More Options Takes you to the next menu screen 12 PIN You must enter your PIN to access anything. My Messages Click here and your message history is retrieved from the secure server. Send Message Gives you the ability to initiate a critical message. Address Book - Directory of critical messaging addresses. More Options Takes you to the next menu screen. Slide 13 Screen Orientation More Options Status Change your Status and re-route your messages Logout This will stop the app from alerting. Messages will show in history as no device response Help Troubleshooting topics Settings Change Password, Change PIN, Message Test 13 Status Change your Status and re-route your messages. Logout This will stop the app from alerting. Messages will show in history as no device response. Help Troubleshooting topics. Settings Change Password, Change PIN, Message Test.
10 Slide 14 Main Menu My Messages Send Message Address Book 14 Views of My Messages, Send Message and Address Book screens. Slide 15 More Options - Status Status Add New Event 15 More Options > Status. If you have events scheduled in the future they will appear in the empty gray area between the thin white lines. In order to change your status or to schedule a future event, Click Add New Event. Select the status and enter the date and time duration. The title box is optional. An example of a Title would be Unavailable due to mandatory training. Click Save.
11 Slide 16 Status Out of Office and Unavailable Messages will continue to be delivered to all available devices and applications Callers dialing your pager number will hear a voice prompt stating that the user is out of the office and their response may be delayed Messages will continue to appear in the client s Message History but devices and applications are NOT alerted Callers will hear a voice prompt stating that the user is currently unavailable (until date/time ) and can not receive any messages at this time. Please call back later 16 Out of Office - Messages will continue to be delivered to all available devices and applications. Callers dialing your pager number will hear a voice prompt stating that the user is out of the office and their response may be delayed. Unavailable - Messages will continue to appear in the client s Message History but devices and applications are NOT alerted. Callers dialing your pagers will hear a voice prompt stating that the user is currently unavailable (until date/time) and cannot receive any messages at this time. Please call back later.
12 Slide 17 Status - Forwarding Forwarding allows a client to automatically forward their messages to any (IntelliMessage) address along with date, time and duration Messages continue to appear in the original client s Message History but devices are not alerted Confirmation to both parties of successful forwarding being established and again when status changes Convenient methods to change status 17 Forwarding allows a client to automatically forward messages to either another IntelliMessage user, any pager, cell phone (Text), or address. Only the party that the message is forwarded to will receive the message on their pager and mobile application. When a user turns forwarding on: They will receive a confirmation on their pager and IntelliMessage Applications that their messages have successfully been forwarded and which recipient they are forwarded to. A message will also go to the party the message are forwarded to indicating that messages from the originator will be forwarded to them. In fact, every message states that it has been forwarded and who it was forwarded from to help the end user differentiate from their own messages. When a user turns forwarding off: The user will get a message indicating forwarding has been turned off and messages will be coming to them again. A message will also go to the party that the messages were being forwarded to that messages from the forwarding party will no longer be forwarded to them. There are 4 convenient methods to change status.
13 Slide 18 Status - Referral A more traditional approach where callers are redirected or referred to another party In comparison, Forwarding automatically sends any messages sent to you to another person via secure messaging while Referral is asking the person trying to send you messages to actually call another phone number 18 The definition of Referral is the act of sending someone to another person or place for treatment, help or advice. It s a more traditional approach. The person calling is halted and redirected or referred to the party that is taking their calls or critical messages for a certain period of time. During Referral The Pager and Apps Are Turned Off / Messages Show as Referred in History Message Prompt Will say: The person that you are trying to reach is referring their messages to another associate. If you enter a 10 digit pager or cell phone we will send you the Referral number. Please call the Operator or check the intranet site if available for further assistance. People sending messages to this pager during this event will get a message that says that XXXX.Account@IntelliMessage.net cannot take messages at this time and you should contact (XXX) YYY-ZZZZ and they will be able to help you. This would include a pager number that was dialed into the phone. (For this service we will resend the Referral number to any sender coming in as a 10digitnumber@myairmail (vs. an address) and having entered 10 digits. When Referral is turned on, the pager turning Referral on will receive a message the Referral is turned on and they will no longer receive any messages.
14 Slide 19 Changing Status Phone IVR with PIN passcode On the web through Message Manager or My Account Via the apps on devices Customer s custom Intranet link 19 There are 4 ways to change status: IVR with PIN passcode - To turn FORWARDING ON dial the 10 digit pager number, wait for the beep, enter the pin and the 10 digit pager number you are forwarding to and press #. To turn REFERRAL ON, dial the 10 digit pager number, wait for the beep, enter the pin and the 10 digit pager number you are referring to PLUS ADD 11 at the end and press #. To turn FORWARDING OR REFERRAL OFF, Dial the 10 digit pager number, put in the 4 digit pin plus 5 zeros (00000) and press #. Via the web through Message Manager or My Account - Message Managers will have visibility at all times to the status of an IntelliMessage client and can change any IntelliMessage status at any time. My account users can only change their own status. App on the devices - Main Menu > More Options > Status Via Customer s custom Intranet link - Send Message. All the blue buttons to the right of the names are status shortcuts. Click the blue button and that will bring up a login page where you enter your password and that takes you to the Status screen.
15 Slide 20 Sending Messages from the app Enter your PIN Click on Send Message Start typing the address in the To: field (separate addresses with semicolons) After the first 4 characters the Address Book will prompt you with matching choices Subject is optional Body is free form type Click Send 20 Sending Messages from the app Enter your PIN. Click on Send Message Start typing the address in the To: field (separate addresses with semicolons). After the first 4 characters the Address Book will prompt you with matching choices. Subject is optional. Body is free form type. Click Send Slide 21 Receiving Messages The alert will indicate an incoming message Enter your PIN Read your message and click Message Read If your message is replyable a Create Reply button will appear next to the Message Read button Your acknowledgement or reply will be visible to the administrator 21 Receiving Messages The alert will indicate an incoming message. Enter your PIN. Read your message and click Message Read. If your message is replyable a Create Reply button will appear next to the Message Read button. Your acknowledgement or reply will be visible to the administrator.
16 Slide 22 My Account Secure web portal Send, receive, view, search and archive your messages Address book functions Change your Status and re-route your messages; Forwarding, Referral, Out of Office and Unavailable Go to login.americanmessaging.net and use the SAME login and password 22 My Account is a secure cloud based web portal. Just like the app on your device you have access to send, receive, view, search and archive messages. Change your status and re-route your messages; Forwarding, Referral, Out of Office and Unavailable. Go to login.americanmessaging.net and use the SAME login and password from your welcome . Slide 23 My Account My Messages Sort by beginning and end date and message status 23 My Account> My Messages tab You can search for messages using the beginning and ending date. When you click on the body of the message in the gray area it takes you to the message detail screen
17 where you can see what time the message hit the server, what time the message hit the device and which device acknowledged the message. Also, if there are replies involved, once you click anywhere in the gray message area, on the next screen you can select conversation mode to view in a more traditional SMS text experience. Slide 24 My Account Address Book Search the address book of choice by entering the name (after 4 letters the matches will appear) Or you can click Update Users can add contacts to their personal (client) address book. Only the administrator can add to the Department or IntelliMessage address book 24 My Account > Address Book Search the Address Book of choice by entering the name. After 3 or 4 letters the list of matches will appear or you can click Update. Users can add contacts to their personal (Client) address book. Only the administrator can add to the Department or IntelliMessage address book. When new users are provisioned, they are automatically populated in the address book.
18 Slide 25 My Account Send Message Basic View - Start typing the address in the To: field (Subject is optional) Simply type the message in the Message: box and click Send Option at the bottom of the screen to view Message History 25 My Account > Send Message, Basic View. Start typing in the To: field. Subject is optional. To expand the subject box, click on the icon next to it. Simply type in the message and click Send. There is an option to have a split screen with Message History at the bottom of the screen.
19 Slide 26 My Account - Send Message Enhanced View Tabs for Groups, Quick Messages and Options 26 Enhanced View If you would like more Messaging options, click Enhanced View. This view will give you 5 additional tabs such as: Groups, Quick Messages, Options, Addresses (which we just saw) and My Messages. Enhanced View - Groups There are two types of Groups - Personal and Company/Department. Personal groups are your own groups that you set up and only you can see them and use them. Company/Department Groups are set up so that everyone in your Company or Department can view and use the groups. Enhanced View - Quick Messages A Quick Message is a stored message that may include To addresses, Subject and Message Body. It is set up for you to use for messages you send frequently so that you do not have to type them over and over again. Enhanced View - Options Current message options include Templates, Canned Subjects, Canned Messages and Canned Replies. Please note: Your canned options will be saved when you check them. The next time you create a message the canned options will still be set and the appropriate boxes filled in (Subject, Message). To clear them permanently, click the Clear All button.
20 Slide 27 Send Message - Custom Intranet Shortcut Go to the IntelliMessage shortcut on your Intranet (if available) No login required, Address List View only Simple Send Message, no editing allowed 27 Send Message Custom Intranet Shortcut (if available). Go to the IntelliMessage shortcut on your Intranet (if available). No login required, Address List View only. Simple Send Message, no editing allowed. Slide 28 Thank you
Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users
Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...
More informationSJRWMD Cloud-Based Email Quick-Start Guide
SJRWMD Cloud-Based Email Quick-Start Guide Your email account is now in the Microsoft cloud, also known as Office 365. This change from onpremise email provisioning to the cloud allows the agency to provide
More informationTwo Factor Authentication (TFA; 2FA) is a security process in which two methods of authentication are used to verify who you are.
Two Factor Authentication Two Factor Authentication (TFA; 2FA) is a security process in which two methods of authentication are used to verify who you are. For example, one method currently utilized within
More informationMOBILITY FOR iphone USER GUIDE
MOBILITY FOR iphone USER GUIDE VERSION 20.0.2 401 Market Street, First Floor Philadelphia, PA 19106 877.258.3722 www.alteva.com Table of Contentsl 1. About Alteva Mobility for iphone... 3 2. Installation...
More informationADMINISTRATOR GUIDE FOR USA MOBILITY AMC SELECT
ADMINISTRATOR GUIDE FOR USA MOBILITY AMC SELECT AMC Select Administrator Guide 1 March 5, 2013 This page intentionally left Blank. AMC Select Administrator Guide 2 March 5, 2013 I. INTRODUCTION... 4 II.
More informationVerizon Wireless Field Force Manager. Windows Mobile Devices
Verizon Wireless Field Force Manager User Guide for Windows Mobile Devices Verizon Wireless Field Force Manager User Guide for Windows Mobile Devices Table of Contents Application Requirements...3 Windows
More informationVoice Mail Online User Guide
Voice Mail Online User Guide Overview Welcome to the online version of SaskTel Voice Mail that is now accessible from any computer with Internet access You can listen to, sort, forward and/or delete your
More informationAbout. IP Centrex App for ios Tablet. User Guide
About IP Centrex App for ios Tablet User Guide December, 2015 1 2015 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,
More informationAT&T Voice DNA User Guide
AT&T Voice DNA User Guide Page 1 Table of Contents GET STARTED... 4 Log In... 5 About the User Dashboard... 9 Manage Personal Profile... 15 Manage Messages... 17 View and Use Call Logs... 22 Search the
More informationADVANCED UNIFIED MESSAGING FEATURES
ADVANCED UNIFIED MESSAGING FEATURES Information Technology Systems Division Unified Messaging (UM) at UNCW, 2 Installing and Using the Outlook plug-in, 2 Optional Customization of Unified Messaging within
More informationIntermedia Cloud Softphone. User Guide
Intermedia Cloud Softphone User Guide FOR MORE INFO VISIT: CALL US EMAIL US intermedia.net +1.800.379.7729 sales@intermedia.net 1 Contents 1 Introduction... 3 1.1 Cloud Softphone Features... 3 2 Installation...
More informationVerizon Business National Unified Messaging Service Enhanced Service Guide
USER GUIDE Voice Verizon Business National Unified Messaging Service Enhanced Service Guide What Is Unified Messaging? Verizon Business National Unified Messaging Service is an interactive voicemail system
More informationGoogle Apps Migration
Academic Technology Services Google Apps Migration Getting Started 1 Table of Contents How to Use This Guide... 4 How to Get Help... 4 Login to Google Apps:... 5 Import Data from Microsoft Outlook:...
More informationWebsense Secure Messaging User Help
Websense Secure Messaging User Help Welcome to Websense Secure Messaging, a tool that provides a secure portal for the transmission and viewing of sensitive, personal data in email. Use the portal to view
More informationWorkTime UC Mobile Admin Guide
WorkTime UC Mobile Admin Guide Release: 20.1.1 Android 20.1.2 ios Document Version 1.0 Table of Contents 1 About XO Hosted PBX UC Mobile Client...1 2 Use Cases...2 2.1 Placing Outbound Calls... 2 2.2 Receiving
More informationUC Office for Smart Phone - iphone Edition
UC Office for Smart Phone - iphone Edition User Guide Revision 1.0 GCI Ltd Global House 2 Crofton Close Lincoln Lincolnshire LN3 4NT www.gcicom.net Copyright GCI 2013 GCI UC Office iphone User Guide 1
More informationCorporate Telephony Toolbar User Guide
Corporate Telephony Toolbar User Guide 1 Table of Contents 1 Introduction...6 1.1 About Corporate Telephony Toolbar... 6 1.2 About This Guide... 6 1.3 Accessing The Toolbar... 6 1.4 First Time Login...
More informationContents. Cbeyond Communicator for Mobile (ios) extends TotalCloud Phone System (TCPS) calling capabilities to an iphone.
Cbeyond Communicator for TotalCloud Phone System for Mobile Cbeyond Communicator for Mobile (ios) extends TotalCloud Phone System (TCPS) calling capabilities to an iphone. Cbeyond Communicator is an intuitive
More informationBusiness Online Banking Quick Users Guide
Business Online Banking Quick Users Guide Business Online Banking Quick Users Guide Table of Contents Overview 2 First Time Login 2 Security 4 Contact Points 4 Registering your Browser / Computer 5 Adding,
More informationVoicemail to E-mail (including Voicemail)
table of contents Configuration of your new services 2 Step 1 Initializing your Voicemail 2 Step 2 Configuring rapid access to your message 6 Call Feature Manager 7 What you will find in the Call Feature
More informationAnchor End-User Guide
Table of Contents How to Access Your Account How to Upload Files How to Download the Desktop Sync Folder Sync Folder How to Share a File 3 rd Party Share from Web UI 3 rd Party Share from Sync Folder Team-Share
More informationCallPilot. Release 2.0. My CallPilot User Guide
TM CallPilot. Release 2.0 My CallPilot User Guide Contents Welcome to My CallPilot................................3 Getting started........................................4 Logging in...........................................5
More informationWeb Manual: Email October 2015
Table of Contents Getting Started... 3 How to change your password... 3 How to Access Division Email... 4 Outlook Web App (Webmail)... 4 iphone... 4 Android... 4 Blackberry... 4 Outlook Anywhere (MS Outlook)
More informationWeb Manual: Email September 2014
Table of Contents Getting Started... 3 How to change your password... 3 How to Access Division Email... 4 Outlook Web App (Webmail)... 4 iphone... 4 Android... 4 Blackberry... 4 Outlook Anywhere (MS Outlook)
More informationDell Business Phone for Android
Dell Powered by Vonage Business Solutions Table of Contents Overview... 1 Capabilities... 1 Features... 1 Initial Setup... 2 Network Connections... 2 Provisioning... 3 Application Settings After Provisioning...
More informationM-F: 7:00AM 1:00AM ET (800)704-7237 7:00 AM 12:00AM ET
Agent Guide LeadRouter Customer Service (800)704-7237 Help@LeadRouter.com M-F: 7:00AM 1:00AM ET Weekends: 7:00 AM 12:00AM ET Version 1.4 May 2012 Contents What is LeadRouter?... 4 The LeadRouter Approach...
More informationWave 4.5. Wave ViewPoint Mobile 2.0. User Guide
Wave 4.5 Wave ViewPoint Mobile 2.0 User Guide 2014 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and Applications
More informationVonage Business Solutions for Android User Guide
Vonage Business Solutions for Android User Guide 1 Vonage Business Solutions, Inc. 1375 Peachtree Street, NE Suite 200 Atlanta, GA 30309 Sales 1-877-862-2562 Support 1-866-901-0242 www.vonagebusiness.com
More informationVerizon Collaboration Plug-In for Microsoft Outlook User Guide
Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,
More informationMobile Iron User Guide
2015 Mobile Iron User Guide Information technology Sparrow Health System 9/1/2015 Contents...0 Introduction...2 Changes to your Mobile Device...2 Self Service Portal...3 Registering your new device...4
More informationiphone and Android Apps Guide iphone and Android Apps Guide
iphone and Android Apps Guide A safe and efficient way of accessing your People s Choice Credit Union accounts, paying bills and transferring money. 1 Contents. 1. Mobile Banking using the People s Choice
More informationUM8000 MAIL USER GUIDE
UM8000 MAIL USER GUIDE INT-2076 (UNIV) Issue 1.0 INTRODUCTION Welcome to UM8000 Mail User Guide. The UM8000 Mail is a simple yet powerful voice messaging system that can greet your callers and record your
More informationEgnyte App for Android Quick Start Guide
Egnyte App for Android Quick Start Guide Introduction Welcome to the Quick Start Guide for the Egnyte App for Android. This guide will explain how to: Access files. Download content for offline access.
More informationVerizon Wireless Field Force Manager Device User Guide
Verizon Wireless Field Force Manager Device User Guide Verizon Wireless Field Force Manager Device User Guide Table of Contents General Information...4 System requirements...4 Privacy and mobility...4
More informationRSCCD REMOTE PORTAL TABLE OF CONTENTS: Technology Requirements NOTE
RSCCD REMOTE PORTAL The RSCCD Remote Portal allows employees to access their RSCCD Email (via Outlook Web Access), Department (Public) Folders, Personal (H Drive) Folder, and the District Intranet from
More informationHosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration
Hosted VoIP Phone System Admin Portal User Guide for Call Center Administration Contents Table of Figures... 4 1 About this Guide... 6 2 Accessing the Hosted VoIP Phone System Administration Portal...
More informationVerizon Collaboration Plug-In for Microsoft Outlook User Guide
Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,
More informationmanagedip Hosted TDS Table of Contents Calling Features User Guide
Table of Contents Anonymous Call Rejection... 2 Automatic Callback... 2 Call Forwarding... 3 Call Park/Directed Call Park... 7 Call Park Retrieve... 8 Call Pickup... 8 Call Retrieve... 8 Call Return...
More informationFrequently Asked Questions: Cisco Jabber 9.x for Android
Frequently Asked Questions Frequently Asked Questions: Cisco Jabber 9.x for Android Frequently Asked Questions (FAQs) 2 Setup 2 Basics 4 Connectivity 8 Calls 9 Contacts and Directory Search 14 Voicemail
More informationBOTTOM UP THINKING EMAIL SETUP INSTRUCTIONS. Unique businesses require unique solutions CLIENT GUIDE
BOTTOM UP THINKING Unique businesses require unique solutions EMAIL SETUP INSTRUCTIONS CLIENT GUIDE INDEX How to connect a. Deciding on best method (POP or IMAP) Setting up email on devices Webmail a.
More informationAdvanced Configuration Steps
Advanced Configuration Steps After you have downloaded a trial, you can perform the following from the Setup menu in the MaaS360 portal: Configure additional services Configure device enrollment settings
More informationQuick Start Guide. Version R9. English
Mobile Device Management Quick Start Guide Version R9 English February 25, 2015 Agreement The purchase and use of all Software and Services is subject to the Agreement as defined in Kaseya s Click-Accept
More informationLync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options
Join a Lync Meeting 1. In the meeting request, click Join Lync Meeting or click Join Online in the meeting reminder. 2. On the Join Meeting Audio window, select one of the options: Use Lync (full audio
More informationNovell Filr. Mobile Client
Novell Filr Mobile Client 0 Table of Contents Quick Start 3 Supported Mobile Devices 3 Supported Languages 4 File Viewing Support 4 FILES THAT CANNOT BE VIEWED IN THE FILR APP 4 FILES THAT GIVE A WARNING
More informationUNITY MOBILE FOR ANDROID END USER GUIDE
UNITY MOBILE FOR ANDROID END USER GUIDE Contents 1. Introduction... 3 2. How It Works... 3 3. Getting Started... 4 3.1 Login... 4 3.2 Linking Unity to the Mobile Device... 4 3.3 Specifying the Outgoing
More informationVOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463
VOICE MAIL USER GUIDE NEVER MISS A MESSAGE windstream.com 1.877.481.9463 Windstream is a registered service mark of Windstream Corporation. 2009 Windstream Corporation WS VM-METAS 01/09 Table Of Contents
More informationU.S. Bank Secure Mail
U.S. Bank Secure Mail @ Table of Contents Getting Started 3 Logging into Secure Mail 5 Opening Your Messages 7 Replying to a Message 8 Composing a New Message 8 1750-All Introduction: The use of email
More informationD I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E. ACN 2007 useng_featuresguide_prdpv_w_092507
D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E ACN 2007 useng_featuresguide_prdpv_w_092507 TABLE OF CONTENTS Making Phone Calls... 2 Accessing Your Account
More informationGrapevine Mail User Guide
Grapevine Mail User Guide Table of Contents Accessing Grapevine Mail...2 How to access the Mail portal... 2 How to login... 2 Grapevine Mail user guide... 5 Copying your contacts to the new Grapevine Mail
More informationNovell Filr 1.0.x Mobile App Quick Start
Novell Filr 1.0.x Mobile App Quick Start February 2014 Novell Quick Start Novell Filr allows you to easily access all your files and folders from your desktop, browser, or a mobile device. In addition,
More informationStep 1. Step 2. Open your browser and go to https://accounts.bestcare.org and you will be presented a logon screen show below.
Manage your two-factor options through the accounts.bestcare.org website. This website is available internally and externally of the organization. Like other services, if you connect while external of
More informationSophos Mobile Control user help. Product version: 6.1
Sophos Mobile Control user help Product version: 6.1 Document date: May 2016 Contents 1 About this help...4 2 About Sophos Mobile Control...5 3 Login to the Self Service Portal...6 3.1 First login...6
More informationUsing Avaya Aura Messaging
Using Avaya Aura Messaging Release 6.3.2 Issue 1 December 2014 Contents Chapter 1: Getting Started... 4 Messaging overview... 4 Prerequisites... 4 Accessing your mailbox from any phone... 4 Accessing the
More informationCoral Message Center (CMC)
Coral Message Center (CMC) User Guide Version 2.1 for Windows The flexible way to communicate. 2002-2003 Active Voice LLC All rights reserved. First edition 2003. 1 for Yes, 2 for No, PhoneBASIC, Repartee,
More informationBUSINESS VOICEEDGE TECHNICAL ADMINISTRATOR USER GUIDE WELCOME TO BUSINESS VOICEEDGE INTRODUCTION TO VOICEEDGE PHONES
BUSINESS VOICEEDGE TECHNICAL ADMINISTRATOR USER GUIDE WELCOME TO BUSINESS VOICEEDGE As the technical administrator, you can manage features and passwords for all end users as well as manage key group features
More informationios Mobile Dialer Application Manual Make low cost Internet calls from your iphone, ipad and ipod touch
ios Mobile Dialer Application Manual Make low cost Internet calls from your iphone, ipad and ipod touch ios Mobile Dialer Application 1. Introduction... 2 2. Signup... 3 3. Download & Setup... 5 4. Calling
More informationOnline Services User Guide
Online Services User Guide Welcome to online banking! Whether you re online or using a mobile device, access your accounts whenever and wherever it s convenient for you. Log In: BankMidwest.com Online
More informationCOOK COUNTY OFFICE 365 MIGRATION USER GUIDE
COOK COUNTY OFFICE 365 MIGRATION USER GUIDE Dear Cook County Office 365 User: Your mailbox is schedule to be migrated to Microsoft s Office 365 platform. Page 1 TABLE OF CONTENTS 01. PRE-MIGRATION RECOMMENDATIONS
More informationZipit Chat. Functional Specification / User Manual
Zipit Chat Functional Specification / User Manual 1 Table of Contents 1. Zipit Chat Overview... 4 How to download... 4 Supported version... 4 2. Functionalities... 4 Get Started... 4 Login... 7 Payment
More informationField Manager Mobile Worker User Guide for RIM BlackBerry 1
Vodafone Field Manager Mobile Worker User Guide for RIM BlackBerry APPLICATION REQUIREMENTS Supported devices listed here o http://support.vodafonefieldmanager.com Application requires 600 KB of application
More informationRCN BUSINESS OFFICE MOBILITY FOR DESKTOP
RCN BUSINESS OFFICE MOBILITY FOR DESKTOP Quick Reference Guide 3 Office Mobility File Tools Help RECEIVING CALLS JOE SMITH Enter name or number + When someone calls your RCN Business number, you ll see
More informationAT&T Toggle. 4/23/2014 Page i
Page i Go Ahead Bring Your Own Device to Work... 1 Requirements... 1 1: AT&T Toggle Overview... 1 Personal Icon... 2 ToggleHub... 2 AT&T Toggle Browser... 2 Downloads... 2 Data Usage App... 3 Media...
More informationVoice Mail - Web PhoneManager (WPM) Rev. 8/4/15
Voice Mail - Web PhoneManager (WPM) Rev. 8/4/15 Web PhoneManager allows subscribers to manage their messages, mailbox recordings, and mailbox settings over the Internet. Important Notes: WPM is available
More informationBackup Assistant. Product Description. Screenshots. Using the Application
Backup Assistant Product Description Backup Assistant is a wireless service that saves a copy of your phone's address book to a secure web site. If your phone is lost, stolen or damaged, Backup Assistant
More informationMobile Connect for USA Mobility Pagers for iphone
User Guide for Mobile Connect for USA Mobility Pagers for iphone Amcom Software, Inc. Copyright Mobile Connect 3.5 Document Version 1.0 Last Saved Date: September 19, 2013 Copyright 2003-2013 Amcom Software,
More informationCloud Web Portal User Guide Version 2.0
Cloud Web Portal User Guide Version 2.0 Welcome to ncrypted Cloud! ncrypted Cloud is a Privacy, Security, and Collaboration application that uses Industry Standard Encryption Technology (AES-256 bit encryption)
More informationipecs Communicator Installation and Operation Guide Please read this manual carefully before operating your set. Retain it for future reference.
ipecs Communicator Installation and Operation Guide ipecs is an Ericsson-LG Brand Please read this manual carefully before operating your set. Retain it for future reference. Revision History Issue Date
More informationVerizon Wireless Family Locator 4.9 User Guide Contents
Verizon Wireless Family Locator.9 User Guide Contents Let s get started... Sign up, then activate phones!... Use the Activation Wizard... Set Up an Android... Set Up a BlackBerry... 6 Set Up a Feature...
More informationUNIFIED COMMUNICATIONS POST-MIGRATION INSTRUCTIONS
UNIFIED COMMUNICATIONS POST-MIGRATION INSTRUCTIONS (PURPOSE): The purpose of this document is to prepare the email user for post email migration activities to ensure a successful email migration with no
More informationUser Guide HOW TO: RECORD, TRANSCRIBE, RETRIEVE, & MUCH MORE... CONTACT: TOLL FREE: 1-888-511-0267 EMAIL: help@nonotes.com
2014 User Guide HOW TO: RECORD, TRANSCRIBE, RETRIEVE, & MUCH MORE... CONTACT: TOLL FREE: 1-888-511-0267 EMAIL: help@nonotes.com Introduction NoNotes.com call recording system allows users to record any
More informationMobile Communicator for Mobile Devices
Mobile Communicator for Mobile Devices Quick Reference Guide Hosted Voice Customer Resource Center www.earthlinkbusiness.com/hostedvoice 2015 EarthLink. Trademarks are property of their respective owners.
More informationBusiness Mobile Banking Features
Business Mobile Banking Features Overview There are two modes of Business Mobile Banking available. Each mode offers a different level of functionality. Business Mobile Banking App o Business Online Banking
More informationJunos Pulse for Google Android
Junos Pulse for Google Android User Guide Release 4.0 October 2012 R1 Copyright 2012, Juniper Networks, Inc. Juniper Networks, Junos, Steel-Belted Radius, NetScreen, and ScreenOS are registered trademarks
More informationStep-by-Step Setup Guide Wireless File Transmitter
EOS Step-by-Step Setup Guide Wireless File Transmitter Server Mode Infrastructure & Ad Hoc Networks for Apple ios Devices 2012 Canon U.S.A., Inc. All Rights Reserved. Reproduction in whole or in part without
More informationMasergy Unity Client User Guide with FAQ. 1-800-942-4700 masergy.com
Masergy Unity Client User Guide with FAQ Quick Guide Content Initial Login and Setup... 4 Introducing Masergy Unity... 4 Logging In/Out of Call Center Groups... 4 Hoteling... 4 Window Layout... 5 Resizing
More informationSchoolMessenger for iphone
The SchoolMessenger app lets you quickly and easily send messages from anywhere using your iphone. Setting up and using the application is simple. This guide will show you how! [Important: Before you can
More informationSophos Mobile Control User guide for Apple ios. Product version: 4
Sophos Mobile Control User guide for Apple ios Product version: 4 Document date: May 2014 Contents 1 About Sophos Mobile Control...3 2 About this guide...4 3 Login to the Self Service Portal...5 4 Set
More informationRESPONSEWARE FOR IOS USER GUIDE
ResponseWare for ios User Guide 1 RESPONSEWARE FOR IOS USER GUIDE The ResponseWare app turns a participant's web-enabled mobile device or tablet into a virtual clicker. Participants are able to respond
More informationEBMS Secure Email. February 11, 2016 Instructions. Version 2
February 11, 2016 Instructions Version 2 Table of Contents Secure Email Upgrade... 3 Receiving Secure Email... 3 Viewing Past Secure Emails... 3 One-Time Registration... 4 Registration Screen... 5 Viewing
More information- Training. SmartVoice Advanced Training Information Technology Services - Training The University of Texas at Austin. e-mail: training@its.utexas.
- Training SmartVoice Advanced Training Information Technology Services - Training The e-mail: training@its.utexas.edu 2007 Information Technology Services The Table of Contents Introduction... 1 Objectives...
More informationWelcome to ncrypted Cloud!
Welcome to ncrypted Cloud! ncrypted Cloud is a Privacy, Security, and Collaboration application that uses Industry Standard Encryption Technology (AES-256 bit encryption) to secure files stored in the
More informationYOUR HOME PHONE. Horry Telephone Cooperative, Inc.
YOUR HOME PHONE Horry Telephone Cooperative, Inc. CONTENTS Calling Features Anonymous Call Rejection page 4 Automatic Busy Redial page 4 Automatic Call Return page 5 Call Forwarding page 6 Call Forwarding
More informationUniCom & Skype for Business Windows User Guide
UniCom & Skype for Business Windows User Guide Downloading Skype Required equipment and how to test it Initiating a call Answering a call Disconnecting a call Placing and removing a call from Hold Transfer
More informationFairPoint Hosted PBX Business Advantage Premium Service - User Tutorial
FairPoint Hosted PBX Business Advantage Premium Service - User Tutorial Welcome This training will help you get the most from your new Hosted PBX service. Service: FairPoint Hosted PBX - Business Advantage
More informationBlackVue Cloud App Overview...3. Getting Started...6. Basic Menu Screens...15. BlackVue Cloud...24. BlackVue Wi-Fi...40. Internal Memory...
Table of Contents BlackVue Cloud App Overview...3 Key Functions When Cloud is Connected...4 Key Functions When Wi-Fi Connection is Made...4 Key Features of Internal Memory...4 Supported Devices...5 Getting
More informationStudent BYOD - Olathe Public Schools
Student BYOD - Olathe Public Schools Connecting a Personally-Owned Device to the District s Wireless Network Students may attach ONE personal electronic device to the Olathe Public Schools wireless network
More informationConfiguring the wireless security of your Linksys Wireless-N router through the web-based setup page
Contents Configuring the wireless security of your Linksys Wireless-N router through the web-based setup page.. 2 Checking the Linksys router s wireless settings through the web-based setup page and adding
More informationUser's Guide. [Home Network] app. Model No.
User's Guide [Home Network] app Model No. Table of Contents Table of Contents 1 Welcome to the Panasonic Home Network System!...5 1.1 What is the Panasonic Home Network System?...5 1.2 What can I use it
More informationUser Guide PUSH TO TALK PLUS. For Android
User Guide PUSH TO TALK PLUS For Android PUSH TO TALK PLUS For Android Contents Introduction and Key Features...4 PTT+ Calling to Individuals and Groups...4 Supervisory Override...4 Real-Time Presence...4
More informationConnect for iphone. Aug, 2012 Ver 5.3b AWest. 1 P age
Connect for iphone Aug, 2012 Ver 5.3b AWest 1 P age About the Connect for iphone App... 3 iphone app system requirements... 3 Required Software... 3 Blackboard Requirements... 3 iphone App Installation,
More informationTelesystem Visual Voicemail Android User Guide
Telesystem Visual Voicemail Android User Guide Visual Voicemail - Android The Visual Voicemail app allows you to listen/delete/read your messages 1 from your Android device. Before downloading the app
More informationBusiness Communicator for Android
Business Communicator for Android Product Guide Release 9.3.0 Document Version 1 Copyright Notice Copyright 2012 BroadSoft, Inc. All rights reserved. Microsoft, MSN, Windows, and the Windows logo are registered
More informationCall Answer/Message Manager with Aliant Voicemail Online
Call Answer/Message Manager with Aliant Voicemail Online Call Answer/Message Manager automatically takes a message when you re away, on the telephone or on Dial up Internet. You ll enjoy the convenience
More informationHelp Menu. Kakapo Systems Ltd 1
Help Menu 1. Introducing Unity 2. Initial Login and Setup 3. Getting Started 3.1. Resizing Unity 3.2. Maximising and Minimising 3.2.1. Using Unity From the System Tray 4. Call Control 4.1. Make a Call
More informationMDS Amiba Cloud PBX. Getting Started
Getting Started Specifications are subject to change without notice. This documentation refers to: Software version 14.119 or higher for the MDS Amiba Cloud PBX system Software version 20.044 or higher
More informationContents. Business Solutions. Page
C 2012 Contents Page Premium User Toolbar Assistant... 2 First Time Login... 4 Login Button... 4 Subsequent Use... 5 Dial Number... 6 Redial Number... 6 Dial from Contacts (Outlook Edition)... 6 Dialing
More informationipad User Guide Release: 20 Document Revision: 01.01
ipad User Guide Release: 20 Document Revision: 01.01 bellaliant.net/unifiedcommunications 1 Bell Aliant Product release: 2.0 Copyright 2012 GENBAND. All rights reserved. Use of this documentation and its
More informationUP L18 Enhanced MDM and Updated Email Protection Hands-On Lab
UP L18 Enhanced MDM and Updated Email Protection Hands-On Lab Description The Symantec App Center platform continues to expand it s offering with new enhanced support for native agent based device management
More informationRingCentral for Google. User Guide
RingCentral for Google User Guide RingCentral for Google User Guide Contents 2 Contents Introduction............................................................... 4 About RingCentral for Google..........................................................
More informationGREEN HOUSE DATA. E-Mail Services Guide. Built right. Just for you. greenhousedata.com. Green House Data 340 Progress Circle Cheyenne, WY 82007
GREEN HOUSE DATA Built right. Just for you. E-Mail Services Guide greenhousedata.com 1 Green House Data 340 Progress Circle Cheyenne, WY 82007 Table of Contents Getting Started on Business Class Email
More information