Group Income Protection Employer and Employee Assistance Programme

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1 For commercial customers only Group Income Protection Employer and Employee Assistance Programme A service for all our Group Income Protection policyholders

2 Group Income Protection EAP Employer Assistance Giving you support whenever your business needs it cated consultants Employer assistance Legal assistance 24 hours a day, 365 days a year Specialist help Critical Incident Support edicated websites Legal support Easy access for all HR support Recruitment and retention Counselling Proactive debt management ter recovery Helping you stay ahead Easy access Dedicated consultants Employer assistance Family issues Legal assistance oactive debt management Critical Incident Support Legal assistance Specialist help Dedicated websites Employer assistance

3 Group Income Protection EAP Employer Assistance A host of services for you and your employees Absence tracker A web-based tool that allows you to track and review absence trends in your business. Flexible enough to work alongside your existing absence arrangements, if required Human Resources support Including occupational health, recruitment, disciplinary, bullying, health and safety and much more Legal support Reviewing documents and contracts, employment law and health and safety legislation Telephone & face to face counselling Up to six face to face sessions Manager help ManagerAssist accessed through the website or phone Online services Dedicated websites offer online help, factsheets, LiveConnect, health assessment tools, Pocketsmith and lots more Proactive debt management Hands-on help from licensed advisers who can negotiate with an employee s creditors Dependent care Care Coach facility helps those who have to care for children, elderly or disabled relatives Savings Centre Provided by Workplace Options, it offers lots of discounts from leading retailers online, by phone and in-store Accessing the service is easy... freephone text dedicated websites...and the innovative LiveConnect instant webchat facility PNSA175/A (39940)

4 Group Income Protection EAP Employer Assistance Absence Tracker This web-based absence tracking tool allows you to track and review employee absence trends in your business. The system is flexible enough to work alongside your existing absence arrangements, if required. Key benefits: Full customisation options Different user levels Comprehensive reporting (see overleaf) notifications Centralised absence records Cost of absence calculator How much is employee absence costing your business every year?

5 Group Income Protection EAP Employer Assistance Absence Tracker Reporting The absence tracker system can give your business many different reports to enable you to analyse absence within your business. The reports give you information based on the absence information input by your employees and/or managers when absences occur in the workplace. A wide range of reports can be produced instantly, for the whole company, departments or individual employees. All reports can be accessed easily from the reports tab within the absence tracker system. Reports available include: Cost of absence Causes of absence Rates of absence Mon/Fri absences Highest and lowest absence rates Individual employee reports Compare rates with previous years Compare rates with national averages PNSA175/B (39940)

6 Group Income Protection EAP Employer Assistance Human Resources Support Your Employer Assistance Programme can help with any human resources issue, including: Employment law Discrimination Health and safety Recruitment Disciplinary Contracts Managing these issues effectively can help you: Recruit and retain the best employees Reduce absenteeism of staff Improve staff well-being Meet duty of care requirements Build your reputation as an employer Helping you maintain a healthy and productive workforce

7 Group Income Protection EAP Employer Assistance ManagerAssist ManagerAssist is available to managers, supervisors and team leaders. ManagerAssist can help your management staff with: Recognising troubled employees Discussing difficult subjects Handling grievances Stress management Referring employees to counselling Work-life balance Legal Support This service gives you access to 24 hour legal support teams the legal teams are able to offer you information and support for: General legal assistance Employment law (e.g. discrimination, equality, redundancy, disability and sickness) Health & safety legislation Contract queries Legal document review Helping managers deal with everyday staff issues Helping you meet employment law PNSA175/C (39940)

8 Group Income Protection EAP Employer Assistance Critical Incident Support This service gives support if major accidents or incidents happen in the workplace. You can phone a consultant who will provide practical support around: Managing the incident Staff well-being Public well-being Ongoing safety Incident response Human resources support Internal and external communications If a critical incident does occur at your workplace, and you feel you need a consultant to come to your workplace, this can be arranged directly with Workplace Options for an additional cost. Please see the additional services section to find out more. Giving you support whenever your business needs it Helping your business with financial queries Financial Advisory Support Your Employer Assistance Programme gives you access to financial teams that are able to provide financial information on issues such as: Debt resolution options Finance Banking queries Taxation

9 Group Income Protection EAP Employer Assistance Giving you access to a team of specialists A dedicated network of assistance for you and your employees Your Employer and Employee Assistance Programme gives you and your employees access to a team of specialists at Workplace Options who possess a wide range of skills: Debt advisers Solicitors Barristers Qualified legal specialists Citizens Advice specialists Welfare rights advisers Teaching staff Health visitors Elder care experts Disability experts PNSA175/D (39940)

10 Group Income Protection EAP Employee Assistance Helping your employees to give their best for your business cated consultants Employer assistance Legal assistance 24 hours a day, 365 days a year Specialist help Critical Incident Support edicated websites Legal support Easy access for all HR support Recruitment and retention Counselling Proactive debt management ter recovery Helping you stay ahead Easy access Dedicated consultants Employer assistance Family issues Legal assistance oactive debt management Critical Incident Support Legal assistance Specialist help Dedicated websites Employer assistance

11 Group Income Protection EAP Employee Assistance Benefits for employees The Employee Assistance Programme is available to cover issues that may affect employees in the workplace and in their lives outside of work. Confidentiality The Employee Assistance Programme is a confidential service. Employees only need to state that they work for you, they do not have to give their name. You and your employees can access a consultant at any time, by calling: text: These are some of the key issues that the Employee Assistance Programme can help with: Maintaining a work-life balance Health and well-being Parenting Problems related to ageing Stress, anxiety and depression Relationship help Childcare, elder care Bereavement and loss Bullying and harassment Debt management Disability and illness Careers Life events Immigration Family issues Education Consumer rights Workplace pressure Helping build your reputation as an employer PNSA175/E (39940)

12 Group Income Protection EAP Employee Assistance Counselling Up to six face to face counselling sessions Counselling is available for you and your employees as part of your EAP. The service gives access direct to a qualified counsellor and gives the following: The counselling service is available 365 days a year, 24 hours a day First appointment booked within 2 business days First session held within 5 business days Up to six 50-minute sessions You and your employees can access a consultant at any time, by calling: text:

13 Group Income Protection EAP Employee Assistance Proactive debt management This service can provide licensed money advisers, who can take on the negotiation of debts with creditors. The money advisers can also help individuals by: Explaining the implications of debt Arranging counselling about their debt Helping resolve behaviours that lead to debt Helping with the Pocketsmith tool Pocketsmith Pocketsmith is an online personal finance management tool to help your employees and their families with budgeting and financial planning. The service also has an interactive feature whereby debt specialists and counsellors can work with employees to assist them in drawing up budgets, identifying potential problems and monitoring spending. Actively helping your employees manage financial problems PNSA175/F (39940)

14 Group Income Protection EAP Employee Assistance LiveConnect With LiveConnect you simply click and ask for the support you require. You ll be straight through to an expert. LiveConnect is available through the employer and employee website and is the industry s first secure online chat application. LiveConnect is: Available 24/7 Secure Confidential Discreet Accessed from the internet anywhere Giving you and your employees more ways to use the service Care Coach Care Coach is a service that helps people who are involved in the care of a dependent. The Care Coach is a qualified counsellor and gives help with: Caring for children Caring for the elderly Caring for disabled relatives Emotional needs Helping your employees care for their loved ones

15 Group Income Protection EAP Employee Assistance Health Risk Assessment Tool This tool is an easy way for your employees to monitor their health. It helps you maintain a healthy workforce by encouraging staff to get an assessment of their current health levels. The tool is accessed from the employee website and gives them a snapshot of any current health risks. It provides instant results for your employees on specific categories including: Heart health Nutrition Weight management Fitness Cancer Smoking Stress Safety The HRA tool can be accessed from the employee website. Helping you maintain a healthy and productive workforce PNSA175/G (39940)

16 Group Income Protection EAP Additional Services Covering non-insured employees This Employer and Employee Assistance Programme is one of the most comprehensive offerings in the market. However, it only covers those employees who are covered by your Group Income Protection policy. Non-insured employees We have negotiated discounted rates if you wish to include employees who are not part of your Group Income Protection policy. Additional cover can be purchased directly from Workplace Options. To purchase cover for non-insured employees please with your contact details and a representative from Workplace Options will call you to discuss the full details.

17 Group Income Protection EAP Additional Services Critical Incident Support In addition to the Critical Incident Support services we offer under this EAP, you can arrange for further onsite support in the event of a critical incident. There is an additional charge for these services and they must be arranged directly with Workplace Options. Onsite large group briefings Provided within 24 hours of an incident, this service assists with promoting recovery to a large group. The consultant can give support and information regarding common reactions to critical incidents. Onsite small group recovery meetings Provided within 48 hours of an incident, this is for smaller groups who have been similarly affected by, or exposed to, an incident. Onsite emotional support This involves a counsellor visiting your business site who gives one to-one informal support for employees who have been traumatised. If your business suffers a critical incident you can access FREE support 24 hours a day by calling Onsite support can be provided if your situation is assessed as clinically appropriate and logistically practical. Workplace Options will advise you when you first contact them regarding any critical incident. PNSA175/H (39940)

18 Group Income Protection EAP Additional Services Our Group Income Protection Product Proposition Our Group Income Protection product aims to protect you and your employees in the event of them being unable to work long term due to illness or injury. We have been providing Group Income Protection for over 55 years. Some of the UK s best-known businesses currently have their Group Income Protection schemes managed by Friends Life.

19 Group Income Protection EAP Additional Services Workplace Options Founded in 1981 as Employee Advisory Resource, Workplace Options were a pioneer in the provision of employee services and were the first to introduce the concept of Employee Assistance Programmes (EAP) to the UK. In 2006, Workplace Options acquired Employee Advisory Resource in the UK which, by this time, had established itself as one of the leading providers of Employee Assistance Programmes and integrated work life services, both in the UK, and across the globe. In 2010, Employee Advisory Resource proudly adopted the name of Workplace Options, to reflect itself more accurately as part of the global organisation they have now become. Friends Life have taken steps to verify that Workplace Options Limited bears appropriate qualifications for the services but due to the breadth of facilities available we are not able to accept responsibility for the performance of those services and make no representation or warranty in respect of them. We do not exclude liability for death or personal injury arising due to our own negligence. PNSA175/I (39940)

20 Dedicated to supporting you and your employees Dedicated consultants Employer assistance Legal assistance 24 hours a day, 365 days a year Specialist help Critical Incident Support Dedicated websites Legal support Easy access for all HR support Recruitment and retention Counselling Proactive debt management Disaster recovery Helping you stay ahead Easy access Family issues Accessing the service is easy when your Friends Life Group Income Protection scheme is in place Freephone: Text: Dedicated websites for employers and employees to access the EAP. There is an Employee Assistance Programme (EAP) online toolkit available to assist you in implementing the EAP services to your employees. The EAP is available to all Friends Life Group Income Protection scheme members. The EAP is non-contractual and maybe may be withdrawn at any time without notice. The online EAP toolkit includes: Explanation of EAP services EAP online promotional toolkit Roll out tips and materials This pack gives you more information about how this employer and employee assistance programme can help you and your business. These services are all provided by Workplace Options, a market leading provider of employer and employee services. Full terms and conditions are available on request. Friends Life Limited An incorporated company limited by shares and registered in England and Wales, number Registered office: Pixham End, Dorking, Surrey RH4 1QA. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Calls may be recorded. Friends Life is a registered trade mark of the Friends Life group. PNSA (39940)

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