Organisational wellbeing solutions. Comprehensive solutions to enhance the wellbeing of companies and their employees.

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1 Organisational wellbeing solutions Comprehensive solutions to enhance the wellbeing of companies and their employees.

2 Optum - what we offer Increasing productivity in the workplace while improving overall wellbeing At Optum we understand that overall employee wellbeing is impacted by a range of factors including mental and physical health, as well as a healthy organisation. Our range of behavioural solutions is designed to benefit three key areas: individual mental wellbeing individual physical wellbeing organisational health. Individual mental wellbeing Our Employee Assistance Program (EAP) helps your employees manage personal and work-based issues that can impact their behaviour, productivity and performance. Employees and managers can receive telephone, face-to-face or online access to a professionally qualified counsellor who will support the individual through their issue. This service is delivered confidentially, offering individuals complete peace of mind and is designed to encourage behaviour changes. As an employer, providing this service to employees enables you to create a healthier and happier workplace with reduced absenteeism and improved productivity. Individual physical wellbeing Optum offers wellbeing services in the form of a range of solutions that can educate on, raise awareness of and promote a healthier lifestyle. These services also provide information on current health, including programs to manage health and educate around prevention. These services are developed in consultation with the organisation and are designed to encourage health awareness. Health assessments or biometrics, flu vaccinations and health fairs are among the popular trends we are presently seeing in the marketplace. Organisational health Based on over 30 years of experience, we have developed a broad range of programs to promote a healthy organisation. These programs include workshops and consultative services designed to promote behaviour change and address areas such as: conflict and mediation services to resolve team issues workplace support services peer support programs supervision wellbeing checks fitness for work coaching of individuals, managers or senior executives off-the-shelf training programs, which we deliver onsite at your organisation. We also offer consulting services with our most experienced clinicians and can develop tailor-made solutions to meet your individual organisational requirements. For more information please call us today on Optum

3 Optum - who we are A complete health and wellbeing solution for your organisation With an extensive network of counsellors, associates and wellbeing providers, Optum is the complete health and wellbeing solution for your organisation. Who are we? From its expansion into Australia in 1993 as PPC Worldwide, Optum has become an industry leader in delivering EAP, EAP Plus and Wellbeing. Optum enables quick and timely access to a comprehensive range of counselling and wellbeing services to small, medium and large scale businesses around the world. Optum at a glance: has a global team of over 65,000 people provides services in over 140 countries serves 60,000,000+ people globally is a division of the UnitedHealth Group of companies. Our network With unrivalled scope both around Australia and internationally, Optum s network of offices and affiliates has the local knowledge to service smaller companies, alongside a global reach to assist blue-chip multinationals. Optum has: over 2500 affiliate service providers across Asia Pacific qualified and professional psychologists, counsellors and health and wellbeing providers. Our work Optum assists over 1,500 companies across Asia Pacific to manage the mental and physical wellbeing of their staff. On an annual basis Optum: Develops, implements and manages health and wellbeing programs for thousands of organisations across diverse industries. Responds to around 3,000 critical incidents within organisations in Australia. Receives approximately 150,000 calls for assistance within Australia. 2 Optum

4 Optum - what we do The complete health and wellbeing solution for your organisation EAP Employee Assistance Programs (EAP) provide confidential short term counselling and wellbeing support to all employees and, if eligible, immediate family members. EAP services include: counselling member portal and online tools critical incident support Manager Hotline disaster response face-to-face, online and phone based delivery. EAP Plus Programs designed to create high performing individuals and boost productivity within your organisation: wellbeing checks coaching peer support programs team assessments workplace support services. and many more... Employee wellbeing solutions Activities and programs are designed to engage employee interests and positively impact the health and wellbeing of your workforce: flu vaccinations health fairs health screenings and biometrics exercise and relaxation nutrition and healthy eating advice. Organisational health Supervision Individual Fit for Work mental health Wellbeing EAP checks counselling and support services Manager Customised Hotline Executive training Guidance Individual Livewell wellbeing Coaching Workplace Support Wellbeing Services Critical Self-help programs Incident tools Individual Services physical health Off the shelf training Alternative Dispute Resolution Team Review Services and Rebuild Why have an EAP and wellbeing program? Workplace stress is costing the Australian economy an estimated $14.81 billion a year. (Comcare, 2008). Stress-related presenteeism and absenteeism are costing Australian employers $10.11 billion a year. (Comcare, 2008). 3.2 days per worker are lost each year through workplace stress. (Comcare, 2008). Average dollars spent to dollars return ratio is $1 : $33.34 (based on presenteeism figures due to mental health issues - ABS, 2007) 3 Optum

5 Qualified professionals, quality service All Optum counsellors are qualified psychologists and social workers, with peak industry body accreditation and vast experience. 4 Optum

6 Employee Assistance Program (EAP) Enhancing your employees wellbeing With your Employee Assistance Program (EAP) and Livewell, you can relax knowing that your employees will be able to confidentially discuss any work or personal issues that are an inevitable part of life. What is EAP? The Employee Assistance Program (EAP) provides confidential short term counselling and wellbeing support to all employees and if eligible, immediate family members. The EAP will assist individuals to resolve a broad range of work or personal issues before they impact adversely on them and cause deterioration in their health and wellbeing. What EAP assists with When an issue affects your employees peace of mind, it affects your company s bottom line. Optum s highly professional and caring team of qualified psychologists and social workers provide effective solutions across a wide range of issues including: stress and coping strategies anxiety and depression maximising performance relationship and marital problems children or family member concerns conflict and communication eldercare issues addictions work-life balance. 5 Employee Assistance Program How it works As an employer you can purchase an Employee Assistance Program (EAP). Your employees can then get the support they need, by phone, online or through face-to-face counselling. What is Livewell? Livewell provides employees with interactive and user friendly information on work and personal issues. In addition, there are a number of self-help tools available such as: Ask the psychologist A confidential based support service which gives you access to qualified, professional counselling anywhere you have access to the internet. Is an online advice and information service. It allows for the answering of simple questions without the need for a counsellor. Is a dedicated online service enabling users to contact a legal professional to provide guidance on next steps with legal issues (Australian residents only). Allows users to obtain advice to reduce the strain that many people feel when embarking on a huge financial decision such as purchasing a home (Australian residents only). Provides professional advice on financial issues that are starting to impact on an individual s wellbeing (Australian residents only). Manager Hotline Specialised advice and support for managers and executives through a dedicated and confidential facility. Our Manager Hotline helps you help your employees. The hotline is resourced by our most experienced senior consultants so you can get support on any people issue or organisational matter that may arise. The hotline is available through two different channels - over the phone and online. Critical Incident Services Critical incidents (CI) are any sudden or unexpected incidents which have the potential to significantly impact on an individual or a group s physical, emotional or psychological wellbeing or sense of safety. To find out more about our EAP solutions speak to your account manager

7 For all organisations, across diverse industries No matter what sector you are in, Optum s range of wellbeing solutions can provide practical assistance and peace of mind. 6 Optum

8 Employee Assistance Program Plus (EAP Plus) Create high performing individuals and boost productivity Create high performing individuals and boost productivity within your organisation with the range of solutions offered through EAP Plus. 1. Wellbeing Checks Wellbeing checks take a proactive approach in helping individuals manage stress levels. They are designed to intervene before the inability to cope in the workplace, struggles with work-life balance and poor emotional or physical health have an adverse impact. Organisations can contract Optum to assess the wellbeing of an individual, a team or an entire section of the business. How it works Employees receive a confidential one hour session with a senior Optum consultant. Sessions are based on structured interview questions and objective measures of wellbeing. Results are documented to facilitate ongoing discussion and to monitor change. Avoids undesirable situations by assisting individuals before they find themselves in crisis. 2. Workplace Support Services Workplace Support Services is a manager referred and tailored intervention program to support individuals whose behaviour or life circumstances are impacting on their performance and/or their team s functioning. The service is a partnership between the employee, employer representative and an Optum consultant to identify the issue, its impact on the workplace and to design the most appropriate intervention and desired outcomes for both the individual and organisation. Issues addressed can range from inappropriate displays of emotion and language, to anger, anxiety, workplace harassment and return to work after trauma. How it works Discussions to agree on goals and outcomes are conducted with an employer representative and employee. An agreed plan of action and desired outcomes are set. The employee receives several one hour consultations with a senior clinical psychologist. Scheduled reviews and concluding discussions take place and reports are made available to managers. Improves individual s working behaviour, increasing safety and productivity. 3. Fit for Work Fit for Work aims to support an organisation s policies and procedures for a safe and risk free environment. For example, Optum assesses an individual s understanding of the risk factors and implications of continued substance abuse or fatigue. The aim is to establish risk, social and usage patterns and to assess the individual s motivation for change and factors that might impede change. How it works Discussions pre and post assessment are conducted with managers. The employee has a one-on-one assessment review. Psychological education on the long term impact of their behaviour is provided. A report is provided to the organisation regarding future risk of recurrence. Referral to drug and alcohol agencies or sleep specialists are made where deemed necessary. Increased productivity and safety in the workplace. 7 Employee Assistance Program Plus (EAP Plus)

9 Take care of your most precious resource Human capital is the cornerstone of any organisation. Optum can assist the people that drive the continual success of your business. 8 Optum

10 Employee Assistance Program Plus (EAP Plus) Create high performing individuals and boost productivity 4. Alternative Dispute Resolution Services Alternative Dispute Resolution Services are used to address challenging and complex conflict situations. These services can include specialist services such as mediation, internal investigations and facilitated discussions. How it works Initial discussions with managers. Sessions are conducted between aggrieved parties in the presence of a facilitator. The facilitator works to achieve agreement between all parties and the organisation. Workable and implementable decisions that foster personal empowerment. Agreements that are more effective than simple compromises or win/lose outcomes. 5. Supervision Supervision consists of confidential, group sessions to review challenging/complex situations such as change, stress, resilience and workload. How it works Small group participation for one to two hour sessions. Conducted by senior clinicians monthly, every two months or quarterly. Opportunity to support staff with professional development. Greater understanding of your workforce through monitoring stress and resilience. 6. Team Review and Rebuild Team reviews are targeted at building effective work teams, developing strengths and overcoming challenges in areas such as team culture, practices and behaviour. How it works Includes one-on-one interviews with the entire team to assess morale, team health and team dysfunction. Based on a report from interviews, a program is subsequently developed to support a team rebuild. This can be in the form of coaching, workplace training etc. Improved relationships and teamwork amongst staff, resulting in a measurable increase in productivity and quality of work. 7. Coaching Coaching is aimed at developing employees and providing pathways for greater contributions to the organisation. The sessions can have a number of goals, from developing emotional intelligence and improvement of interpersonal skills, to building high performing teams and managing relationships and pressures in the workplace. How it works Individuals attend one-on-one sessions with a qualified and experienced senior Optum consultant. Individuals will learn techniques and skills to improve their personal performance and to make more effective contributions to the organisation. Empowered individuals with increased productivity and performance. Improved relationships among staff. 8. Executive Guidance Executive Guidance is designed to develop emotional intelligence for senior leaders wanting to optimise team performance. The program is geared towards senior managers wanting development in high level people management, leadership skills and managing difficult workplace dynamics, such as conflict or interpersonal communications. Improved self confidence and working relationships between senior executives and their teams. 9 Employee Assistance Program Plus (EAP Plus)

11 High performers, profitable businesses Building high performing employees and teams doesn t happen overnight, but with Optum you can be sure you re well on your way to a culture of excellence. 10 Optum

12 Employee Assistance Program Plus (EAP Plus) Create high performing individuals and boost productivity Off the shelf training programs: a) Managing mental health in the workplace programs Through training presentations and workshops, managers and employees will learn to identify and minimise the impact of mental health issues. Mental health training presentations: a. Springboard session - for employees One hour program focusing on depression and anxiety in greater depth. b. Managing Mental Health - Training for Managers Two hour program focusing on the identification and understanding of mental illness in the workplace. b) Bullying and Harassment The Bullying and Harassment program aims to develop a manager s capacity to identify and prevent bullying behaviours and support workers who are victims of bullying. The workshop focuses on educating employers on their duty of care, informing managers of their responsibilities and those of their superiors, as well as understanding the effects of bullying and harassment on individuals and work groups. c) Building Resilience The Building Resilience program provides the resources and strategies to assist individuals to build their resilience. It aims to educate employees on the four pillars of resilience, how to recognise their own stresses, how to take practical steps to deal with them and be aware of the barriers in implementing a personal resilience plan. d) Navigating Change The Navigating Change program aims to support employees through periods of change and transition. It will provide practical tools and strategies, explore how individuals think, feel and see change and helps employees to understand how change impacts them. e) Peer Support Program Peer Support Programs have emerged as standard practice in high risk organisations. They are designed to meet the legal and moral duty to care for employees as well as addressing barriers to standard care. The Peer Support Program identifies empathetic and compassionate individuals within the organisation as the go to people if peers have a problem to discuss. The individuals selected must be members of the targeted group, have considerable experience within the field of work and be well respected. This group is trained to identify issues before they become crises and provide initial support. The two day program covers topics such as Effective Communication, Self Care, Psychological First Aid and Mental Health. How off the shelf training works Interactive and engaging workshops, with up to twenty participants. The workshops consist of individual and group activities delivered by a senior Optum consultant. Improved relationships and teamwork amongst staff. A range of topics to cover a wide array of issues, offering practical strategies. 11 Employee Assistance Program Plus (EAP Plus)

13 Powerful employee performance solutions At Optum, our business is maximising the performance of your employees. Our comprehensive range of solutions will assist you to achieve your performance goals faster. 12 Optum

14 Employee Assistance Program Plus (EAP Plus) Create high performing individuals and boost productivity 11. Customised training Customised training can be arranged upon request, covering topics such as: mentoring diversity time management decision making communication essential conversation conflict resolution challenging people building effective teams and many more... Development of employee skills. Practical and useful information for everyday issues. Who can benefit from EAP Plus? Organisations dealing with high risk or distressing circumstances. Legal or counselling professions. Not for profit organisations that work with and support disadvantaged communities. Frontline responders. All industries and organisations that require individualised support for employees. Medical, military, maritime, law enforcement and various other emergency service organisations that require zero tolerance to illegal substances. Industries that require the use of heavy equipment. Employees returning to work after injury - both physically and psychologically. Organisations who would like to gain maximum performance from their workforce. Industries where emotional intelligence, self awareness and good relationships are paramount to success. Organisations undergoing restructuring of their current workforce. All organisations wishing to maintain high employee morale and performance. Organisations in particularly fast paced and ever changing industries. Any organisation that is heavily reliant on a team based approach to their work. Organisations that require assistance in positively modifying underperforming or dysfunctional teams. To find out more about our EAP Plus solutions speak to your account manager Employee Assistance Program Plus (EAP Plus)

15 A holistic solution to employee health Optum s health and wellbeing programs engage employee interests to influence positive and lasting behavioural change. 14 Optum

16 Employee wellbeing solutions Programs for positive and lasting behavioural change Tailored wellbeing activities that positively impact your employees health and wellbeing by engaging their interests. Flu vaccinations Winter is a busy time for many organisations and the last thing that s needed is significant downtime due to staff sickness. Protect your workforce, your organisation and your bottom line from the devastating effects of the flu with onsite flu vaccinations for all employees. Health screenings and biometric tests Health screenings and biometric tests offer an excellent way for people to gain a snapshot of their own physical health. Simple tests such as blood pressure, body mass index, vision and hearing are easy to administer and very effective for gauging employee health and potential risks. Health fairs Health fairs provide an engaging experience and offer individuals a day of relevant health services they may not otherwise be able to access. Health fairs can be used to promote: key health messages for positive health behaviour changes lifestyle changes to prevent common illnesses and teach self-care practices some of the lesser known health alternatives available to employees. Skin checks As our skin is the largest and most visible organ in the body, it makes sense to have regular skin checks. Skin checks assess the health of your skin and look for potential risks and trouble spots. These checks are often incorporated with personal education for each individual in the areas of sun protection, general skin care and conducting ongoing self examinations. Nutrition and healthy eating advice A nutritious diet is pivotal to a long, healthy and happy life. These sessions aim to expose participants to the types of food that will allow them to perform at their peak, at work and at home. The sessions can incorporate food selection, preparation, cooking advice and demonstrations, as well as which foods to avoid or enjoy in moderation. Exercise and relaxation In today s fast paced world it can be difficult to get to the gym or even unwind after a long day at work. From pilates and yoga, to seated chair massage or Zumba, Optum can tailor an exercise or relaxation program to suit your employee s interests, abilities and busy schedules. To find out more about our Employee wellbeing solutions speak to your account manager Wellbeing Solutions

17 We aim to be the market leader in the provision of services aimed at improving workplace productivity through targeted, innovative and cost effective employee wellbeing strategies to regional, national and global businesses. Paul Guerra, Optum Managing Director and Senior Vice President, Asia Pacific. T Level 25, 303 Collins Street, Melbourne, Victoria 3000 Optum and the Optum logo are registered trademarks of Optum. All other brand or product names are trademarks or registered marks of their respective owner. Because we are continuously improving our products and services, Optum reserves the right to change specifications without prior notice. Optum is an equal opportunity employer Optum. All Rights Reserved. O-wsb-0414

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