A fresh approach to Global Employee Assistance Programmes. Helping to make wellbeing part of your culture

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1 A fresh approach to Global Employee Assistance Programmes Helping to make wellbeing part of your culture

2 Proactively supporting employees will benefit your business. AXA ICAS International has developed a way to protect one of the most valuable assets to your business, your people. What is an EAP? Employee Assistance Programmes, (EAPs), are introduced by companies to provide help to their employees in all personal circumstances. Its purpose is to help support/enhance the mental and physical wellbeing of the employees, in order to increase and maintain the productivity of the company itself. Our programmes have been specifically developed to provide support and guidance to employees to help them deal with issues that could adversely affect their health, wellbeing and impact on their job performance. An EAP will provide support for a wide range of issues: These issues can include: Family & relationship problems Stress Work issues Emotional distress Major life events Health care concerns Financial and legal concerns Concerns with ageing parents Substance abuse In the average workplace: 96% of the workplace believe lifestyle or health affects work performance* 40% of workers worry about money or financial debt** * Source: AXA ICAS International Poll, 2014 ** Source: HealthInSite, 2008 *** Source: Mind, % of employees are currently stressed or very stressed by their jobs*** Findings like these indicate the importance of investing in employee wellbeing. Implementing an EAP within an organisation will assist employees psychological and general well-being in the workplace. It will also help them tackle their individual life challenges as well as promoting, health, fitness and nutrition.

3 Why you need an EAP If you re looking for a more productive, healthier workforce who understand that you are invested in their wellbeing, then an EAP is an excellent addition to your business. As well as helping retain staff, employers have reported increased productivity, decreased absences and lower private healthcare costs. Can you afford to be without one? 38% Decreased Absences Businesses found that an EAP decreased absences, due to health issues, by 38%. 41% Increased Productivity Since introducing an EAP service, businesses saw a 41% improvement in productivity. Current AXA ICAS International Workplace Impact Scale shows: 59 % improvement on mental wellbeing (based on CORE scale) at the end of EAP Counselling 78 % of Managers felt that there was significant work improvement in employees using Employee Assistance Programmes 96 % of clients rate our counselling referral process as good or excellent Benefits for your business An EAP can reduce absenteeism, staff turnover and healthcare costs while at the same time increasing productivity and engagement. This results in a happier, more productive workplace and an increased return on investment for your business. Benefits for your employees An EAP will help them cope with both personal and work related issues, while also helping them to maintain an active and healthy lifestyle. Also, with access to an EAP helpline 24 hours a day, there is never a need for them to wait for assistance. Source: Aberdeen Group

4 EAP Services Every service we provide as part of our Employee Assistance Programme has been developed in response to the demands of the workplace, utilising our experience, local knowledge and expertise. An overview of our services are listed below: Key Elements Counselling face-to face counselling via a global network of qualified counsellors Appointments can be near to employee s work or home Online Services A wealth of information on a wide range of personal and work issues Available in 26 different languages Telephone Support Unlimited access to counselling in the local language of the employee All calls answered by trained counsellors based in the local area 24/7/365 LifeManagement Advice, information and support in many areas including Legal, Financial, Parenting/Childcare and Bereavement Manager Support Dealing with a difficult employee tackling a performance issue handling an employee s bereavement Making a referral to the EAP Additional Services Biometric Screening Our non-invasive onsite health screening programme addressing the five most important health factors. HRA: Health Risk Assessment Tool A multilingual, secure and interactive online tool - identifying employees health risks, encouraging them to set goals and providing the necessary support and information to be successful. Wellness Coaching Provides one to one support and guidance to help individuals lead a healthier lifestyle e.g. eating habits and fitness routines. Critical Incident Management Expert and immediate solutions to organisations, teams and individuals preparing for and recovering from crises. People Development We can provide customised on-site training on a number of topics. Concierge Helps employees take care of life s little challenges from dinner reservations to helping plan a perfect weekend away.

5 Counselling Concierge Critical Incident Management Telephone Support Wellness Coaching HRA: Health Risk Assessment Tool Manager Support Biometric Screening Online Services People Development LifeManagement Confidentiality Developed just for you Do you need specific support? We can create plans and services that reflect the needs of your workplace. An AXA ICAS EAP is completely flexible, simply choose the products that best suit you and we ll tailor a solution to fit.

6 Programmes as individual as you are We have shown you our most popular services but we understand that every client need is different. We spend time with you, establishing the areas of support required so that we can create and provide a service that perfectly fits your needs. Creating a plan that s right for you We can make your programme as straightforward or as comprehensive as you wish. We work closely with you to truly understand your business and will create a plan that is perfect every time. Whether choosing specific services or a phased approach, our global team will work hand in hand with your local companies to ensure that you get the most from your wellbeing partner. How do we support you? We continually work with your regional teams, bringing in our experts to train your managers in HR to be able to identify staff that may need our support. By proactively supporting you, we provide a global service that is relevant, in their local language and that your employees feel confident using. This ensures that whatever the service you have from us is having a positive impact on your business. Encouraging engagement We actively encourage employees to use our services as much as they want. This ensures any employee, whatever their role, can utilise our support network anywhere, anytime. Where we identify particular areas that need addressing within the business, we run specific, personalised promotional campaigns to raise awareness. This may be a global campaign or targeted to a specific country. We can tailor our offering to suit you based on: The service elements you need Global, regional or local rates Phased service roll-out Phased country roll-out We offer EAP services to over 4.5 million people and their families worldwide

7 About AXA ICAS AXA ICAS International is part of AXA, a global company supporting local, national and international businesses. In the 1980 s, we recognised there was a need to support employees and developed our EAP to do just that. Since then we have built a comprehensive global network of offices and partners enabling us to support our clients employees on a local level with the backing of the global expertise of AXA ICAS International. Why choose AXA ICAS? Choosing an organisation to support your employees is a big decision. We know how important it is having a partner who will spend time understanding your business and support you. The same world-class EAP everywhere We have developed our EAP service to work across different countries and cultures our teams placed in local offices provide expert led services 24/7/365 our EAP provides global coverage, using local call centres, local language and local culture All calls answered by qualified EAP clinicians 200 countries and territories around the world serviced by 22 ICAS offices and a global network of partners working together Global service, local delivery Guaranteed professional standards Innovative service offerings Part of the Global AXA group Proven partnerships around the world Offering a wider range of EAP products With over 25 years of experience we have the knowledge to develop innovative wellbeing solutions for companies across the world

8 People who have seen the benefit Our global Employee Assistance Programmes have become a valuable support tool within companies across the world. Here are some examples of how our EAPs have provided help and support. Multi Country Deployment An industrial company wanted to roll out the EAP to 27 countries. It was decided that it would be launched in 3 phases over a 5 month period, focussing on the larger countries first. The launch included a toolkit for managers and HR, webinars and launch materials in 32 languages. Critical Incident Support A request came from our partners in America to help support a group of students who had witnessed a fatality and required on site support. They were in a remote location not far from Kilimanjaro, but a 3 hour drive from the nearest airport. Within 48 hours a clinician from our office in Johannesburg arrived to provide support to the students. Developing a healthy workforce A major bank in the Middle East ran an onsite Biometric Screening campaign in a bid to help their staff live healthier lives. Of the c.2,000 employees screened (61% of total employees), 76% had high risk BMI, 63% high risk glucose levels, 41% high risk cholesterol and 61% were high in 2 or more risk factors. So the bank took the following action: reviewed the company canteen menu with a focus on improving the nutritional value of the food they launched a nutritional awareness campaign (all staff received Bank branded cooler bag with fruit, water and fruit drink) Ran a smoking cessation programme Schedule in another Biometric Screening campaign to monitor improvements They have also considered a Stress Management programme Find out why AXA ICAS International is the preferred choice for many multinationals, all over the world t +44 (0) e w Copyright 2014 ICAS. All rights reserved. Information is accurate at the time of writing. 13/001

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