Employee Assistance Programme

Size: px
Start display at page:

Download "Employee Assistance Programme"

Transcription

1 32938_ONEGI_GEN1914.qxp:32938_ONEGI_GEN /9/11 03:45 Page 1 Employee Assistance Programme

2 Winner Best Occupational Health Provider Health Insurance Awards 2007, 2008, 2009 and 2010 Contents: Why consider EAP? How effective is EAP? What we offer Options to suit your business Online Services Complementary Services

3 Employee Assistance Programme Helps keep employees on the right track no matter what life s obstacles. In today s hectic environment at one time or another many of us will experience a few of life s ups and downs. Many of them are work-related, but we often experience many other challenges from legal issues to financial concerns or relationship difficulties, that can affect our health and well-being and ultimately our ability to work. An Employee Assistance Programme (EAP) is designed to help employees deal with a range of personal issues and challenges they can experience in everyday life. By providing expertise and guidance to help employees understand the issues affecting them, and find ways of resolving them, an EAP can help employees stay focused during working hours on delivering results for your business. EAP from Aviva Working in association with PPC Worldwide, our EAP offers professional counselling, face-to-face and over the telephone, as well as expert advice and information on a whole range of issues, including: Money Work Personal life Family crises Legal issues Personal crises Relationships Illness

4

5 Why consider EAP? Since employees are often the most significant asset of any business it s important to ensure that they are well taken care of. An EAP can help your employees be prepared for life s ups and downs, and can also help: Raise morale and productivity for a more focused Demonstrate a commitment towards meeting legal workforce by providing a valued benefit requirements and duty of care toward your employees Reduce absenteeism and staff turnover You be perceived as an employer of choice through the promotion of a caring work environment. How effective is EAP? Employees who have a means of accessing impartial help can continue working effectively when work or personal issues start to cause concern. EAPs are seen as an effective tool in combating these employees stresses and concerns. But more than this, they allow businesses to demonstrate recognition of their duty of care toward their employees and can help to control the costs of absence. specifically designed to target and help a further 60% of any workforce. This 60% may have a requirement for using EAP for predictable life events such as moving house, money problems or even retirement. This means that an overall 73% of employees could benefit. So whether employees are getting married, or are looking to cope more effectively with responsibility at work, we are there to help. Research by PPC Worldwide, has shown that 13% of people have a need to use an EAP due to stress or illness. Aviva s EAP however, has been Category Life Events Problems Illness Key Issues Personal, work, health, Bereavement Depression positive and negative Relationship Acute anxiety challenges Trauma Addiction Affected % 60% 10% 3% Organisational Productivity Short-term absence Long-term absence Impact Distraction Productivity Litigation risk Morale and relationships Relationships Early retirement Response Development, awareness, Telephone counselling Face-to-face counselling education, support information, support Behavioural Health Model reproduced with permission of PPC Worldwide

6 What we offer Access to our EAP provides your staff with a 24 hour telephone support and personal assistance service, 365 days a year. At any time, day or night, they can also talk to a qualified counsellor about what s on their mind helping them to focus during working hours on delivering results for your business. And, should the telephone support not fully resolve any issues, or an employee needs further guidance, our packages can include referral to a counsellor for face-to-face support. Services for your employees: Services for you: Counselling Services Either over the phone, or Management Support focusing on the people side if included in your chosen option, in person, qualified of managment, this service provides managers with counsellors can provide advice to help employees. expert, impartial advice and guidance in dealing with the Information Services The programme s information many difficult situations they can face on a daily basis. services can equip employees with essential knowledge Critical Incident Services available 24/7, providing to resolve issues at work or in their personal lives. telephone advice to managers on the best course of With an EAP from Aviva advice is always on hand leaving employees with the knowledge that whenever they need support, there is always someone impartial available to listen and discuss in confidence the issues affecting them. action to support employees in the immediate aftermath of a critical incident. The aim of the Critical Incident Service is to help restore normal functioning of the business as quickly and efficiently as possible. The challenges your employees may expect And those they may not Work Starting a new job Returning to work Responsibility at work Dealing with conflict Managing change Stress Flexible working rights Family Crises Bereavement Caring for relatives Family conflict Legal Ill health Unplanned pregnancy Addiction Personal Life Buying a new home Getting married Family friction Post-natal depression Raising children Juggling work and home Difficult teenagers Life Events Model reproduced with permission of PPC Worldwide

7 Options to suit your business Aviva is one of the UK s largest healthcare and protection solutions providers and offers EAP as a stand-alone service or as a complement to an Aviva Group Income Protection, Private Medical Insurance or Aviva Occupational Health scheme, as part of an absence management solution. We realise that every business is different and so for schemes covering 2+ employees on the EAP, we offer flexible options and competitive packages to suit a range of needs and budgets: Option 1 Additional added value benefits: Full EAP package offering a 24 hour Advice and Counselling telephone service providing access to counselling, information and advice on issues including legal, financial, consumer and personal matters. Also included are a set amount of face-to-face counselling sessions per employee covered. This will be agreed prior to your start date and they are usually chosen in blocks of 4, 6 or 8 sessions to be used where necessary. Option 2 Telephone EAP offering a 24 hour Advice and Counselling telephone service providing access to counselling, information and advice on issues including legal, financial, consumer and personal matters. Face-to-face counselling sessions can be purchased as and when your employees need them, or in bundles of 25 (any counselling sessions not used can be carried over to the subsequent contract term). As standard, a Management Support service designed to provide managers with access to a personal adviser to discuss staff issues and team management. Management Support focuses on how to get the most from your staff and can assist managers to understand particular behaviours or situations and respond sympathetically and effectively. As standard, a telephone based Critical Incident Service is available 24/7 providing support to employees in the immediate aftermath of a critical incident to help minimise the risk of post trauma stress. Retirement Issues Illness Diagnosis Terminal illness Depression Drug and alcohol abuse Living with illness Car accident Telling the family Managing Money Budgeting Managing debt Credit Cards Pensions Investments Savings Tax Emotional preparation Financial planning Coping with change Pensions Tax Investments Wills Personal Crises Divorce Separation Infertility Miscarriage Abuse Anxiety disorders Racial discrimination

8 Online Services In addition to the help and support available from the helpline, members of the EAP also have access to a website full of invaluable information. Online Services* is a web-based information and support resource designed to assist employees and their families with the challenges of daily life. The Employee Area: Supports employees in being prepared for life s ups and downs, helping them to reduce the impact an event may have on their wellbeing, at home or at work, and supplies a wealth of information on issues such as: Personal Life family and legal concerns, relationships, money, bereavement and housing Work Life return to work, retirement, work life balance, redundancy and workplace conflict Health and Wellbeing physical health, nutrition, illness and smoking cessation. The Manager Area: Assists managers to support their staff, enhance their leadership skills and develop strategies to deal with difficult situations. It covers areas of concern such as employee performance, supporting employees through difficult times and managing them during times of change. Programmes: Easy to follow step-by-step programmes help employees to examine aspects of their life, and coach themselves in reaching specific goals in their personal life, at work, or concerning their health and wellbeing. *Online Services is only available to UK members of the EAP.

9 Complementary Services Working in association with PPC Worldwide, our EAP can also offer a wide range of additional services for you to purchase to complement your EAP, providing further support for you and your employees. Critical Incident Support Services This service aims to minimise the risk of post trauma stress to employees and restore normal functioning of the business as quickly and efficiently as possible. Typical incidents could include fire, robbery, raid, workplace accidents, explosion, death of a colleague and violence. As well as the telephone advice service for managers available as standard, other options available are: on-site post trauma support designed for groups of employees who have undergone a traumatic experience together individual post trauma counselling for those employees needing more help and support. Management Training A wide range of in-house training courses are available for managers and can be tailored to suit particular organisational needs. These include: The confident manager Employee Workshops Employee Workshops are designed to provide focused performance-orientated information to develop the skills of individuals. The in-house training workshops are delivered based on defined organisational needs, so that the outcomes can be tracked and the benefits demonstrated. The workshops usually last a day and can cover a wide range of topics including: Anger Management Bullying awareness Telephone rage Successful presentation skills. Mediation Service The Mediation Service provides an effective and confidential way to resolve disputes and disagreements in the workplace. Any workplace conflict is suitable for mediation as long as the parties are willing to engage in the process. Typical issues include: Conflicts or disagreements about working styles, roles and responsibilities Stress awareness Allegation of bullying and/or abuse of power or authority Handling conflict Allegations of discrimination and harassment of all forms Mediation skills Bullying and harassment Managing redundancy Absence management, grievance and disciplinary issues. Performance Coaching Designed for middle and senior managers and the unique challenges they face in their roles, Performance Coaching seeks to improve the performance of your company through the development of your managers. Delivered by dedicated performance coaches, the telephone service offers costeffective global coverage on a wide range of coaching issues, allowing for a flexible, yet structured programme enabling your managers to become better and more effective in their role. Conflicts arising from the management of change, mergers, acquisitions etc. Ethics Line This service provides employees with a means of reporting their concerns on issues such as fraud, theft, Health & Safety, bullying and harassment, whilst providing you with information about possible risks to your company and therefore the opportunity to take action before the company suffers any possible financial loss or litigation. Smoking Cessation By encouraging employees to give up smoking and lead healthier lifestyles, employers could benefit from reduced sickness due to ill health amongst smokers. Our Smoking Cessation Programme is designed to help employers support their employees who want to become smoke free and is available for individual employees or groups of employees.

10

11 For more information To find out more about helping to keep employees on the right track no matter what life s obstacles, visit or speak to your usual healthcare adviser. The Employee Assistance Programme is available from the Occupational Health Division of Aviva, directly or as part of an advised sale.

12 Aviva Health UK Limited. Registered in England Number Registered Office 8 Surrey Street Norwich NR1 3NG. Private Medical insurance is underwritten by Aviva Insurance Limited. Registered in Scotland Number 2116, Registered Office Pitheavlis, Perth PH2 0NH. Income Protection & Group Life insurance is underwritten by Aviva Life & Pensions UK Limited. Registered in England Number , Registered Office 2 Rougier Street York YO90 1UU. Authorised and regulated by the Financial Services Authority, in respect of insurance activities only. Aviva Health UK Limited, Head Office: Chilworth House Hampshire Corporate Park Templars Way Eastleigh Hampshire SO53 3RY. GEN /2011 Aviva plc

WorklifE solutions. Telephone and online support for happier, healthier, switched-on employees. EmployEE AssistAncE programme

WorklifE solutions. Telephone and online support for happier, healthier, switched-on employees. EmployEE AssistAncE programme EmployEE AssistAncE programme WorklifE solutions. Telephone and online support for happier, healthier, switched-on employees. INSURANCE. SAVINGS. INVESTMENT MANAGEMENT. 2 EmployEE AssistAncE programme

More information

An introduction to your Employee Assistance Programme

An introduction to your Employee Assistance Programme May 2012 An introduction to your Employee Assistance Programme Vhi Corporate Solutions Employee Assistance Programme Confidential Professional Help Support Communicate Guidance Listen Procedures Process

More information

Group Life Insurance. Member Guide

Group Life Insurance. Member Guide Group Life Insurance Member Guide Aviva By choosing Aviva, part of the UK s largest insurance group, you benefit from our financial strength. Together with millions of customers worldwide you can feel

More information

Group Income Protection. Key Account Solutions

Group Income Protection. Key Account Solutions Group Income Protection Key Account Solutions What is Key Account Solutions? Key Account Solutions (KAS) has been designed to provide an enhanced service for our Group Income Protection schemes with an

More information

Group Income Protection Employer and Employee Assistance Programme

Group Income Protection Employer and Employee Assistance Programme For commercial customers only Group Income Protection Employer and Employee Assistance Programme A service for all our Group Income Protection policyholders Group Income Protection EAP Employer Assistance

More information

The Aviva relocation trends report. Insights, challenges and solutions to aid successful relocation

The Aviva relocation trends report. Insights, challenges and solutions to aid successful relocation The Aviva relocation trends report Insights, challenges and solutions to aid successful relocation Contents 3 Introduction 4 Relocation trends 6 What makes people want to experience a new country? 7 Challenges

More information

St. John s Church of England Junior School. Policy for Stress Management

St. John s Church of England Junior School. Policy for Stress Management St. John s Church of England Junior School Policy for Stress Management Review Date: September 2012 Policy to be reviewed next: September 2014 ST. JOHN S C OF E JUNIOR SCHOOL STRESS MANAGEMENT FRAMEWORK

More information

Stress Management Policy

Stress Management Policy , Stress Management Policy January 2014 Also available in large print (16pt) and electronic format. Ask Student Services for details. www.perth.uhi.ac.uk Perth College is a registered Scottish charity,

More information

A fresh approach to Global Employee Assistance Programmes. Helping to make wellbeing part of your culture

A fresh approach to Global Employee Assistance Programmes. Helping to make wellbeing part of your culture A fresh approach to Global Employee Assistance Programmes Helping to make wellbeing part of your culture Proactively supporting employees will benefit your business. AXA ICAS International has developed

More information

My Health Cash Plan for Groups. Group Member Handbook

My Health Cash Plan for Groups. Group Member Handbook My Health Cash Plan for Groups Group Member Handbook My Health Cash Plan for Groups My Health Cash Plan for Groups is a product designed to help you with your everyday healthcare needs. Your company has

More information

PPC Worldwide Manager Resource

PPC Worldwide Manager Resource PPC Worldwide Manager Resource Guide Act as if what you do makes a difference. It does. William James (1842-1910 American Philosopher) Take control of the Employee Assistance Program in your workplace.

More information

STRESS POLICY. Stress Policy. Head of Valuation Services. Review History

STRESS POLICY. Stress Policy. Head of Valuation Services. Review History STRESS POLICY Title Who should use this Author Stress Policy All Staff SAC Approved by Management Team Approved by Joint Board Reviewer Head of Valuation Services Review Date 2018 REVIEW NO. DETAILS Review

More information

Creating A Healthy Workplace

Creating A Healthy Workplace Creating A Healthy Workplace Source: Mental Health In the Workplace: Tackling the Effects of Stress booklet Published by the Mental Health Foundation, London (UK) Any employer who wishes to create a healthy

More information

Employee Assistance Programmes Manager s Guide

Employee Assistance Programmes Manager s Guide March 2012 Employee Assistance Programmes Manager s Guide Support and assistance when you need it Vhi Corporate Solutions Employee Assistance Programme Confidential Professional Help Support Communicate

More information

Stress Guidance for Managers

Stress Guidance for Managers Stress Guidance for Managers The University has adopted a wellbeing approach to the management of stress and has revised its Management of Stress policy. The wellbeing approach is underpinned by a recognition

More information

More. More. Better. benefits for faculty & staff. services for administrators. results than any other EAP.

More. More. Better. benefits for faculty & staff. services for administrators. results than any other EAP. More benefits for faculty & staff. More services for administrators. Better results than any other EAP. The only EAP designed specifically for higher education Educators cope with unique on-the job stressors:

More information

Income Protection Options Policy summary

Income Protection Options Policy summary Income Protection Options Policy summary This summary tells you the key things you need to know about our Income Protection Options policy. It doesn t give you the full terms of the policy. You can find

More information

The business case for private health cover Aviva s guide to protecting your company and your employees

The business case for private health cover Aviva s guide to protecting your company and your employees The business case for private health cover Aviva s guide to protecting your company and your employees We are one of the UK s leading providers of health and protection solutions, and experts in providing

More information

AssistNow EMPLOYEE ASSISTANCE PROGRAM. A smart investment, a wealth of services. Advisor Product Guide

AssistNow EMPLOYEE ASSISTANCE PROGRAM. A smart investment, a wealth of services. Advisor Product Guide AssistNow EMPLOYEE ASSISTANCE PROGRAM Advisor Product Guide A smart investment, a wealth of services AssistNow EAP: brought to you in collaboration with Aspiria Empire Life is delighted to bring you AssistNow

More information

making a healthy difference COUNSELLING, LEGAL, HEALTH AND WELLBEING INFORMATION

making a healthy difference COUNSELLING, LEGAL, HEALTH AND WELLBEING INFORMATION making a healthy difference COUNSELLING, LEGAL, HEALTH AND WELLBEING INFORMATION ACCESS COUNSELLING AND INFORMATION WITH EASE Now it s easy for you to access professional advice and counselling on a whole

More information

Private medical insurance claim form

Private medical insurance claim form Private medical insurance claim form *113N1A3B* Please make sure that you read the following before completing the claim form: n Confirmation of cover will be provided when we have made a decision on your

More information

Organisational wellbeing solutions. Comprehensive solutions to enhance the wellbeing of companies and their employees.

Organisational wellbeing solutions. Comprehensive solutions to enhance the wellbeing of companies and their employees. Organisational wellbeing solutions Comprehensive solutions to enhance the wellbeing of companies and their employees. Optum - what we offer Increasing productivity in the workplace while improving overall

More information

Manager s guide to the Employee Assistance Program (EAP) Helping you facilitate high performing teams

Manager s guide to the Employee Assistance Program (EAP) Helping you facilitate high performing teams Manager s guide to the Employee Assistance Program (EAP) Helping you facilitate high performing teams Contents 1. About Optum TM...1 2. What is an EAP?...3 3. What is Manager Hotline?...4 4. Manager Hotline

More information

Improving Attendance Policy and Procedure

Improving Attendance Policy and Procedure Improving Attendance Policy and Procedure For School Based Staff Under the Purview of A Governing Body Revised September 2013 This Policy and Procedure have been approved in line with the Public Sector

More information

Working Together. Stress at. Work Policy and Procedure. March Uncontrolled Copy. Stress at Work Policy and Procedure

Working Together. Stress at. Work Policy and Procedure. March Uncontrolled Copy. Stress at Work Policy and Procedure Stress at Work Policy and Procedure Stress at Working Together Work Policy and Procedure March 2015 Borders College 27/4/2015 1 Working Together Stress at Work Policy History of Changes Version Description

More information

Aviva Absence Management Report

Aviva Absence Management Report Aviva Absence Management Report August 2012 Overview of the report Sickness Absence 4 Sickness absence is a big concern for many employers. 40% have seen more people taking sick leave over the past few

More information

Stress Management Policy

Stress Management Policy Level 3 - H&S Policy Structure Stress Management Policy BACKGROUND The Health & Safety Executive (HSE) define stress as the adverse reaction people have to excessive pressures or other types of demand

More information

EMPLOYEE ASSISTANCE PROGRAMME

EMPLOYEE ASSISTANCE PROGRAMME I INTREPID MINES LIMITED EMPLOYEE ASSISTANCE PROGRAMME DOCUMENT OWNER: CEO Brad Gordon Approval Signature: Document Control Standard Date Effective Revision Status Set Review Planned Review Page 13 January

More information

Self Assessment STANDARDS

Self Assessment STANDARDS Self Assessment STANDARDS www.wellbeingcharter.org.uk This pack contains an overview of the Workplace Wellbeing Charter, including the Charter Framework, the Assessment Standards and other useful information.

More information

Stress Management Policy, Procedure and Toolkit

Stress Management Policy, Procedure and Toolkit Issue No: 04 Date: April 2009 Resources Human Resources and Organisational Development Stress Management Policy, Procedure and Toolkit This blank page is for the purpose of printing in duplex format Contents

More information

STRESS MANAGEMENT AND WORKING TIME HR28

STRESS MANAGEMENT AND WORKING TIME HR28 STRESS MANAGEMENT AND WORKING TIME HR28 Applies to: ALL EMPLOYEES AND OTHER WORKERS Date of Board Approval: March 2011 Review Date: March 2014 Stress Management and Working Time Introduction 1 The Authority

More information

making a healthy difference

making a healthy difference making a healthy difference HEALTHY STAFF FOR A HEALTHY BUSINESS Westfield Health is a not for profit organisation with over 90 years experience in the health insurance sector. Because we specialise in

More information

A Manager s Guide to Psychiatric Illness In The Workplace

A Manager s Guide to Psychiatric Illness In The Workplace A Manager s Guide to Psychiatric Illness In The Workplace Purpose of this guidance note Mental health problems can provide very challenging human resources management tasks for University administrators

More information

Solutions. Health Advocate EAP+Work/Life

Solutions. Health Advocate EAP+Work/Life Solutions Health Advocate EAP+Work/Life Real-life help Health Advocate EAP+Work/Life offers full support, full productivity and greater savings on healthcare costs. Employees do not always leave their

More information

KEEPING YOUR BUSINESS MOVING.

KEEPING YOUR BUSINESS MOVING. WORKPLACE BENEFITS: PROTECTION GROUP INCOME PROTECTION KEEPING YOUR BUSINESS MOVING. Manage your company s absence with our group income protection cover. Our focus on early intervention and funding treatment

More information

Health and Wellbeing at Work Policy

Health and Wellbeing at Work Policy Health and Wellbeing at Work Policy Applicable to: All Employees Policy Owner: HR Support Manager, Human Resource Division Contents Page Number Health and Well-Being at Work 1. Health Screening 3 1.1 Full

More information

STRESS MANAGEMENT POLICY

STRESS MANAGEMENT POLICY STRESS MANAGEMENT POLICY NWAS Stress Management Policy Page: 1 of 21 Recommending Committee: Health, Safety and Security Sub Committee Approving Committee: Trust Board Approval Date: October 2010 Version

More information

The policy also aims to make clear the actions required when faced with evidence of work related stress.

The policy also aims to make clear the actions required when faced with evidence of work related stress. STRESS MANAGEMENT POLICY 1.0 Introduction Stress related illness accounts for a significant proportion of sickness absence in workplaces in the UK. Stress can also be a contributing factor to a variety

More information

PPC Online. Enhancing your Employee Assistance Program. The Gateway to Innovative EAP Service Delivery. www.ppconline.info/au Australia - 1300 361 008

PPC Online. Enhancing your Employee Assistance Program. The Gateway to Innovative EAP Service Delivery. www.ppconline.info/au Australia - 1300 361 008 PPC Online Enhancing your Employee Assistance Program The Gateway to Innovative EAP Service Delivery Username - Carinbundi Password - Carinbundieap12 www.ppconline.info/au Australia - 1300 361 008 Page1

More information

Leading Experts in Employment Law, Industrial Relations and best practice Human Resource Management in Ireland

Leading Experts in Employment Law, Industrial Relations and best practice Human Resource Management in Ireland Leading Experts in Employment Law, Industrial Relations and best practice Human Resource Management in Ireland Who We Are Established in 2003, we are one of Ireland s best-known and respected providers

More information

A Fresh Approach to Global Healthcare Management

A Fresh Approach to Global Healthcare Management A Fresh Approach to Global Healthcare Management Anglo Arabian Healthcare is in partnership with ICAS which is one of the world s leading providers of Employee Assistance Programs and wellbeing services,

More information

TEL: (01344)

TEL: (01344) STRESS AT WORK POLICY MISSION STATEMENT We are growing together on our journey of achievement with Jesus in our hearts, heads and hands. POLICY STATEMENT Bracknell Forest Borough Council, the Education

More information

Employee Financial Stress is Costing Your Company a Bundle-- And How You Can Stop It Now!

Employee Financial Stress is Costing Your Company a Bundle-- And How You Can Stop It Now! Employee Financial Stress is Costing Your Company a Bundle-- And How You Can Stop It Now! There is a silent epidemic that afflicts 30 million workers in the US a quarter of the American workforce and is

More information

HEALTH & WELLBEING SCHEME A SERVICE FOR PERSONAL INCOME PROTECTION PLAN HOLDERS

HEALTH & WELLBEING SCHEME A SERVICE FOR PERSONAL INCOME PROTECTION PLAN HOLDERS HEALTH & WELLBEING SCHEME A SERVICE FOR PERSONAL INCOME PROTECTION PLAN HOLDERS 02 Health & Wellbeing Scheme Protecting your health and wellbeing Looking after your health is one of the most important

More information

3.13 MANAGING STRESS AT WORK

3.13 MANAGING STRESS AT WORK Corporate Health & Safety Manual 3.13 MANAGING STRESS AT WORK Guidance and Procedures These arrangements set out the Council s aims and objectives for the management of health and safety in relation to

More information

Code of Practice for Social Service Workers. and. Code of Practice for Employers of Social Service Workers

Code of Practice for Social Service Workers. and. Code of Practice for Employers of Social Service Workers Code of Practice for Social Service Workers and Code of Practice for Employers of Social Service Workers 1 Code of Practice for Social Service Workers Introduction This document contains agreed codes of

More information

OCCUPATIONAL HEALTH PRACTITIONER EMPLOYEE ASSISTANCE PROGRAMME REPORT. Tel No: 01234 845011

OCCUPATIONAL HEALTH PRACTITIONER EMPLOYEE ASSISTANCE PROGRAMME REPORT. Tel No: 01234 845011 For Publication REPORT AUTHOR: SUBJECT: Bedfordshire Fire and Rescue Authority Human Resources Policy and Challenge Group 23 June 2015 Item No. 15 OCCUPATIONAL HEALTH PRACTITIONER EMPLOYEE ASSISTANCE PROGRAMME

More information

Working Well health, wellbeing and business services. Organisation guide

Working Well health, wellbeing and business services. Organisation guide Working Well health, wellbeing and business services Organisation guide Let s get Working Well Thank you for choosing to place your Group Income Protection arrangement with Canada Life. By taking out this

More information

Domestic abuse. Introduction. What is domestic abuse?

Domestic abuse. Introduction. What is domestic abuse? Domestic abuse Introduction There are some issues which seem to sit outside the immediate remit of the employer but are so important that they exert an obligation on employers to get involved. One of these

More information

CONTENTS. 1. Introduction. 2. Policy. 3. Procedure. 4. Training. 5. Education. 6. Definition of Roles

CONTENTS. 1. Introduction. 2. Policy. 3. Procedure. 4. Training. 5. Education. 6. Definition of Roles CONTENTS 1. Introduction 2. Policy 3. Procedure 4. Training 5. Education 6. Definition of Roles 1. Introduction It is now recognised that drug and alcohol abuse are problems which cause society as a whole

More information

Sick Pay Insurance: Easing the headache of short-term absence

Sick Pay Insurance: Easing the headache of short-term absence Sick Pay Insurance: Easing the headache of short-term absence Because everyone needs a back-up plan unum.co.uk 2 2 Why should I have Sick Pay Insurance? Sickness absence causes problems for every business.

More information

POLICY. Sickness Management Policy

POLICY. Sickness Management Policy POLICY Sickness Management Policy Contact Officer Director of Personnel Purpose The Sickness Management Policy plays a significant role in facilitating the health and wellbeing of staff and promoting health

More information

Creating a healthy and engaged workforce. A guide for employers

Creating a healthy and engaged workforce. A guide for employers Creating a healthy and engaged workforce A guide for employers 1 Introduction The health and wellbeing of your workforce is fundamental to the achievement of your company s current goals and future ambitions.

More information

Policy for Preventing and Managing Critical Incident Stress

Policy for Preventing and Managing Critical Incident Stress Policy for Preventing and Managing Critical Incident Stress Document reference number HSAG 2012/3 Document developed by Revision number 1.0 Document approved by Consultation with 14 September 2012 Presented

More information

SCHOOL MENTAL HEALTH RESPONSE GUIDELINES

SCHOOL MENTAL HEALTH RESPONSE GUIDELINES 1 SCHOOL MENTAL HEALTH RESPONSE GUIDELINES The School Mental Health Response Staff may consist of a variety of members of the school s SBSLT (School Based Support Learning Team), including but not limited

More information

WORKPLACE STRESS POLICY AND PROCEDURE

WORKPLACE STRESS POLICY AND PROCEDURE WORKPLACE STRESS POLICY AND PROCEDURE NORTHERN IRELAND FIRE & RESCUE SERVICE WORKPLACE STRESS POLICY & PROCEDURE SECTION 1 INTRODUCTION 1.1 Introduction 1.2 Aims and Objectives 1.3 Scope 1.4 Confidentiality

More information

PROCEDURE FOR THE MANAGEMENT OF WORKRELATED STRESS

PROCEDURE FOR THE MANAGEMENT OF WORKRELATED STRESS Procedure For The Management of Work Related Stress PROCEDURE FOR THE MANAGEMENT OF WORKRELATED STRESS Policy No HR 038 Date Ratified January 2011 Next Review Date January 2014 Policy Statement / Key Objectives:

More information

Mental Health HEALTH POLICIES

Mental Health HEALTH POLICIES Stress4 Mental Health and HEALTH POLICIES 01. Proactive Health Policy 02. Internal Health Relationships 03. Health Surveillance and Screening 04. Mental Health and Stress 05. Getting People Back to Productive

More information

UNIVERSITY OF SUSSEX

UNIVERSITY OF SUSSEX UNIVERSITY OF SUSSEX STRESS MANAGEMENT POLICY 1. INTRODUCTION 1.1 Introductory note 1.2 Note on terminology CONTENTS 2. STRESS MANAGEMENT POLICY 2.1 Policy statement 2.2 Stress in the workplace 2.3 The

More information

Group Life Insurance Excepted Policy - Policy Booklet

Group Life Insurance Excepted Policy - Policy Booklet Group Life Insurance Excepted Policy - Policy Booklet Welcome to Aviva Your policy consists of this policy booklet and policy schedule. Please keep them in a safe place along with any revised policy schedules

More information

Managing Stress As A Cause of Sickness Absence. Elaine McCann

Managing Stress As A Cause of Sickness Absence. Elaine McCann Managing Stress As A Cause of Sickness Absence Elaine McCann Programme Agenda / Outline WHAT ACTIONS I WILLTAKE Negative impact of stress on our organisations Impact of our organisational culture on staff

More information

Xerox Custom Healthcare Solution

Xerox Custom Healthcare Solution Xerox Custom Healthcare Solution Xerox HR Services has undertaken a comprehensive review of the employee benefits market, assessing all of the major providers, in order to develop our Xerox Custom Healthcare

More information

Introduction 2. Private Healthcare Scheme (AXA PPP) 3. Permanent Health Insurance (UNUM) 4. Group Personal Accident Group (ACE Europe) 5

Introduction 2. Private Healthcare Scheme (AXA PPP) 3. Permanent Health Insurance (UNUM) 4. Group Personal Accident Group (ACE Europe) 5 Employee Benefits Contents Introduction 2 Private Healthcare Scheme (AXA PPP) 3 Permanent Health Insurance (UNUM) 4 Group Personal Accident Group (ACE Europe) 5 Death in Service Scheme 6 Employee Assistance

More information

Alcohol, Drug and Substance Abuse Policy & Procedures (July 2014)

Alcohol, Drug and Substance Abuse Policy & Procedures (July 2014) Alcohol, Drug and Substance Abuse Policy & Procedures (July 2014) 1. SCOPE OF THE POLICY a. Introduction (1) Dundalk Institute of Technology (hereinafter called the Institute ) recognises that it has a

More information

Human Resources Team Human Resources Directorate. Alcohol and Substance Misuse Policy

Human Resources Team Human Resources Directorate. Alcohol and Substance Misuse Policy Human Resources Team Human Resources Directorate Alcohol and Substance Misuse Policy 1 Contents Scope... 3 Objectives... 3 Responsibilities... 3 Guidelines... 5 1. Absenteeism... 5 2. High Accident Level...

More information

Alcohol and Other Drugs in the Workplace. employer guide

Alcohol and Other Drugs in the Workplace. employer guide Alcohol and Other Drugs in the Workplace employer guide 1 2 Managing alcohol and other drugs as hazards in the workplace Introduction This resource has been developed by the Alcohol Advisory Council of

More information

Guidance on General Risk Assessment for Work-Related Stress

Guidance on General Risk Assessment for Work-Related Stress Guidance on General Risk Assessment for Work-Related Stress Application The legal requirement to risk assess is a duty under the Management of Health and Safety in the Workplace Regulations and applies

More information

Greater Sudbury Police Services. Board Meeting April 20, 2016

Greater Sudbury Police Services. Board Meeting April 20, 2016 Greater Sudbury Police Services Board Meeting April 20, 2016 AGENDA Philosophy Occupational Stress Injuries/Critical Incidents Bill 163 - Supporting Ontario's First Responders Act (Posttraumatic Stress

More information

Healthcare. Your Employees Health & Wellbeing is our concern. Protecting people that matter. www.rossborough.co.uk

Healthcare. Your Employees Health & Wellbeing is our concern. Protecting people that matter. www.rossborough.co.uk Healthcare Your Employees Health & Wellbeing is our concern Protecting people that matter www.rossborough.co.uk Who we are... Rossborough Healthcare International Limited is an independent insurance broker

More information

CALLS ABOUT DEPRESSION TO CANADA LIFE GROUP INSURANCE S EMPLOYEE ASSISTANCE PROGRAMME SOAR BY 40%

CALLS ABOUT DEPRESSION TO CANADA LIFE GROUP INSURANCE S EMPLOYEE ASSISTANCE PROGRAMME SOAR BY 40% CALLS ABOUT DEPRESSION TO CANADA LIFE GROUP INSURANCE S EMPLOYEE ASSISTANCE PROGRAMME SOAR BY 40% Calls about depression increased by 40% in Q1 2015 compared to same period 2014 Depression is fastest growing

More information

Employment & HR Support Package

Employment & HR Support Package Employment & HR Support Package Managing your people effectively will help your business succeed. Employment Law can be a headache and many businesses do not have the internal resources, skills or knowledge

More information

Stress Risk Assessment. The key to tackling stress in the workplace by Dr Hillary Bennett, Director PsychAssessments Ltd.

Stress Risk Assessment. The key to tackling stress in the workplace by Dr Hillary Bennett, Director PsychAssessments Ltd. The key to tackling stress in the workplace by Dr Hillary Bennett, Director PsychAssessments Ltd. Healthy Work A healthy workplace promotes employee well being and improves organisational effectiveness.

More information

Employer s Guide to. Best Practice Return to Work for a Stress Injury

Employer s Guide to. Best Practice Return to Work for a Stress Injury Employer s Guide to Best Practice Return to Work for a Stress Injury Employers Guide to Best Practice Return to Work for a Stress Injury 1. Early Intervention 2. Claim Lodged 3. Claim Acceptance 4. Return

More information

SCDLMCB3 Lead and manage the provision of care services that deals effectively with transitions and significant life events

SCDLMCB3 Lead and manage the provision of care services that deals effectively with transitions and significant life events Lead and manage the provision of care services that deals effectively with transitions and significant life events Overview This standard identifies the requirements associated with leading and managing

More information

Officiating in Sport THE NATIONAL OCCUPATIONAL STANDARDS

Officiating in Sport THE NATIONAL OCCUPATIONAL STANDARDS Officiating in Sport THE NATIONAL OCCUPATIONAL STANDARDS NOS Cover.indd 1 19/04/2011 15:56 Contents Page Introduction 2 Sports Officials UK 2 National standards for officiating in sport 2 Structure of

More information

Tailored For Business!

Tailored For Business! Tailored For Business Contents This brochure features a small selection of the products we have to offer. If any of the products featured don t exactly match your requirements we have access to products

More information

SOUTHERN EDUCATION AND LIBRARY BOARD MANAGING ATTENDANCE AT WORK. Staff in Grant Aided Schools with Fully Delegated Budgets

SOUTHERN EDUCATION AND LIBRARY BOARD MANAGING ATTENDANCE AT WORK. Staff in Grant Aided Schools with Fully Delegated Budgets SOUTHERN EDUCATION AND LIBRARY BOARD MANAGING ATTENDANCE AT WORK Staff in Grant Aided Schools with Fully Delegated Budgets POLICY STATEMENT The Southern Education and Library Board is committed to promoting

More information

7. Roles and responsibilities Page 5 i) Managers Page 5 ii) Individual Employee Page 5

7. Roles and responsibilities Page 5 i) Managers Page 5 ii) Individual Employee Page 5 KCC Policy: Managing Stress at Work Managing the relationship between work & health Version December 2011 Contents 1. Policy Statement and Guidance to Managers - Background Page 3 2. Statement of intent

More information

Policy for the management of Stress at Work

Policy for the management of Stress at Work Policy for the management of Stress at Work CLASSIFICATION Human Resources TRUST POLICY NUMBER HR.4004.4 APPROVING COMMITTEE Quality & Risk RATIFYING COMMITTEE Quality & Governance Committee DATE RATIFIED

More information

WORKPLACE STRESS: a collective challenge WORLD DAY FOR SAFETY AND HEALTH AT WORK 28 APRIL 2016

WORKPLACE STRESS: a collective challenge WORLD DAY FOR SAFETY AND HEALTH AT WORK 28 APRIL 2016 WORKPLACE STRESS: a collective challenge WORLD DAY FOR SAFETY AND HEALTH AT WORK 28 APRIL 2016 WHAT IS WORK-RELATED STRESS? Stress is the harmful physical and emotional response caused by an imbalance

More information

HUMAN RESOURCES STRESS POLICY

HUMAN RESOURCES STRESS POLICY HUMAN RESOURCES STRESS POLICY Rev Date Purpose of Issue/Description of Change Review Date 1. Sept 12 Update Review, will replace the existing policy Occupational Stress Management Policy 2003 Policy Officer

More information

Workplace Solutions. Supervisor Intervention Training

Workplace Solutions. Supervisor Intervention Training Workplace Solutions Supervisor Intervention Training What is Workplace Solutions? Workplace Solutions is the new name for the internal Employee Assistance Program Workplace Solutions is a work-based intervention

More information

A world of HR at your fingertips

A world of HR at your fingertips A world of at your fingertips Bradfield group 1 Contents The Bradfield Group... 4 Our Services... 11 Training... 6 Implants... 12 Leadership Courses... 7 Projects... 13 The Bradfield Certificate in Leadership...

More information

Income Protection Solutions

Income Protection Solutions Income Protection Solutions Adviser s Data Capture Form Please note that this is NOT an Application Form The purpose of this form is to help you, the Adviser, gather information from your client before

More information

CDC 502 Support policies, procedures and practice to safeguard children and ensure their inclusion and well-being

CDC 502 Support policies, procedures and practice to safeguard children and ensure their inclusion and well-being Child Care Occupational Standard MQF Level 5 CDC 501 Establish and develop working relationships CDC 502 Support policies, procedures and practice to safeguard children and ensure their inclusion and well-being

More information

Draft. Workplace Bullying a Workers Guide

Draft. Workplace Bullying a Workers Guide Draft Workplace Bullying a Workers Guide Bullying behaviour can occur in any workplace and can take place between anyone including managers, supervisors, co-workers, contractors and volunteers. Workplace

More information

Employee Wellness and Engagement

Employee Wellness and Engagement Employee Wellness and Engagement HEALTH POLICIES 01. Proactive Health Policy 02. Internal Health Relationships 03. Health Surveillance and Screening 04. Mental Health and Stress 05. Getting People Back

More information

Healthcare Revealed A consumer guide to buying private medical insurance

Healthcare Revealed A consumer guide to buying private medical insurance Healthcare Revealed A consumer guide to buying private medical insurance Welcome to Healthcare Revealed, our guide to helping you understand private medical insurance. In the last few years, the number

More information

Attendance Management Guidance

Attendance Management Guidance Attendance Management Guidance As at 15 September 2009-1 - Contents Page 1. Policy statement 3 2. Purpose 3 3. Scope 4 4. Confidentiality 4 5. Preventing sickness absence 5 6. Roles 5 7. Occupational health

More information

Advice for employers on workplace adjustments for mental health conditions

Advice for employers on workplace adjustments for mental health conditions Advice for employers on workplace adjustments for mental health conditions At any one time, one in six adults 1 will be experiencing a mental health condition. It is crucial that employers are playing

More information

Human Resources. Management of Stress at Work Policy

Human Resources. Management of Stress at Work Policy Human Resources Page 1 of 21 1. POLICY STATEMENT 1.1 This document outlines the policy for the prevention and management of stress at work in for London School of Hygiene and Tropical Medicine. 1.2 The

More information

For a Healthy Mind and Body...

For a Healthy Mind and Body... , For a Healthy Mind and Body... Now that my psychologist has taught me strategies to improve my psychological health, my physical health has also improved. My psychologist helped me to understand my problems

More information

Stress management. Introduction

Stress management. Introduction Stress management Introduction Work-induced stress is now widely recognised as a significant problem in the health service as well as in all other sectors of the economy. The Health and Safety Executive

More information

OCCUPATIONAL STRESS MANAGEMENT POLICY, GUIDANCE ON DEALING WITH STRESS AT WORK AND HSE MANAGEMENT STANDARDS

OCCUPATIONAL STRESS MANAGEMENT POLICY, GUIDANCE ON DEALING WITH STRESS AT WORK AND HSE MANAGEMENT STANDARDS OCCUPATIONAL STRESS MANAGEMENT POLICY, GUIDANCE ON DEALING WITH STRESS AT WORK AND HSE MANAGEMENT STANDARDS 1. The University, in its Statement of Health and Safety Policy makes clear its commitment to

More information

OUR SERVICE MODEL PROGRAM OBJECTIVES

OUR SERVICE MODEL PROGRAM OBJECTIVES OUR SERVICE MODEL Solutions EAP is proud of our responsive, high quality service provided to every customer the employer organization, human resources staff, managers, supervisors, employees and family

More information

Huntingdonshire District Council Equality Impact Assessment

Huntingdonshire District Council Equality Impact Assessment Service area Date of assessment December 2010 Name of strategy/policy/function/service to be assessed Is this a new or existing strategy/policy/function/service? Name of manager responsible for strategy/policy/function/service

More information

MANAGING ATTENDANCE POLICY

MANAGING ATTENDANCE POLICY MANAGING ATTENDANCE POLICY POLICY Purpose 3 Responsibilities 3 Sickness Schemes 3 PROCEDURE Sickness Notification Procedure 4 4.1 General Principals 4 4.2 Reporting of Sickness Absence 4 4.3 Sickness Absence

More information

ATTENDANCE AT WORK PROTOCOL DEALING WITH HEALTH AND SICKNESS ISSUES

ATTENDANCE AT WORK PROTOCOL DEALING WITH HEALTH AND SICKNESS ISSUES ATTENDANCE AT WORK PROTOCOL DEALING WITH HEALTH AND SICKNESS ISSUES INTRODUCTION 1. This Protocol has been developed following consultation with the Trade Unions in recognition of the; (a) Critical contribution

More information

NHS North Somerset Clinical Commissioning Group. Health and Wellbeing Policy

NHS North Somerset Clinical Commissioning Group. Health and Wellbeing Policy NHS North Somerset Clinical Commissioning Group Health and Wellbeing Policy Approved by: Quality Assurance Group Ratification date: May 2016 Review date: May 2019 1 Contents 1 PolicyStatement, Aims and

More information

Company & Services Brochure

Company & Services Brochure Company & Services Brochure The benefits of supporting people to be healthier and in work Increased motivation and productivity Increased employee satisfaction and retention Reduced in absence Better physical

More information