WorklifE solutions. Telephone and online support for happier, healthier, switched-on employees. EmployEE AssistAncE programme

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1 EmployEE AssistAncE programme WorklifE solutions. Telephone and online support for happier, healthier, switched-on employees. INSURANCE. SAVINGS. INVESTMENT MANAGEMENT.

2 2 EmployEE AssistAncE programme introducing EmployEE AssistAncE programmes.

3 EmployEE AssistAncE programme 3 life is full of challenges. Whether you re a manager or an employee, a parent or a carer, a doctor or a driver, we all have stresses in our lives. They could be financial, personal, work related or out of the blue. Having the right support to cope with them is what helps us stay focused and able to keep on delivering at work. Employee Assistance Programmes (EAP) have been designed to help employees and managers cope with lifestyle imbalances and stressful situations which can have an impact on their work. Research shows that whilst absenteeism claims millions of lost working days each year, presenteeism is fast becoming as much of a problem for employers. Presenteeism is lost productivity occurring when an employee comes to work but performs below their ability. The average annual cost of presenteeism is estimated at 966m compared with 750m for absenteeism. This has potentially huge cost implications to employers, which is why having an effective Employee Assistance Programme can be vital. Foresight report on Mental Capital and Wellbeing July 2006 October WorkLife Solutions is our Employee Assistance Programme designed to help your staff deal with life s challenges. From financial stress, personal crisis and relationship problems to health issues and work related conflicts, WorkLife Solutions can provide the help they need.

4 4 EmployEE AssistAncE programme Why WorklifE solutions makes sense. Our Employee Assistance Programme, WorkLife Solutions, is designed to reduce the costs associated with absenteeism and presenteeism, and offers confidential guidance to your employees on a range of work or home related problems. By choosing WorkLife Solutions, you re also showing a duty of care to your staff and a real commitment to your business. helping management helping your business WorkLife Solutions can provide a clear support programme for managers and help with situations such as: Workplace bullying Stress management Handling conflict Communicating change Addressing work life balance Performance and appraisals Team building Time management Post trauma support Can help reduce absenteeism and employee turnover. Builds your reputation as being a caring employer by offering a valued benefit. Could improve staff morale and productivity through a more focused workforce. Shows a commitment towards meeting your legal requirements and duty of care to your employees. Provides a comprehensive service that s excellent value for money. helping your EmployEEs WorkLife Solutions can help employees strike a better work life balance by offering the following confidential life management and support services 24 hours a day, 365 days a year: Free telephone counselling Free personal support Free legal guidance for issues that cause anxiety or distress Free bereavement assistance Free medical information Online access to hundreds of fact sheets and information to help employees cope with life events at www. legalandgeneral.com/worklifesolutions Additional face to face counselling and online health risk assessments are also available as an extra service.

5 EmployEE AssistAncE programme 5 The counselling was very helpful to me as I was distressed and unhappy at work. I felt that I was listened to and the counsellor was supportive and helped me to find ways of coping.

6 6 EmployEE AssistAncE programme choosing A WorklifE solutions plan that Works for you.

7 Employee Assistance Programme 7 WorkLife Solutions has been specifically designed to offer many of its services free to you and your employees. However, to make it as flexible and effective as possible, we ve also created other options so that there is something to suit every budget and size of company. We ve been providing free Employee Assistance Programmes alongside our protection policies for over 10 years. To give you the best possible support, we ve teamed up with PPC Worldwide, a renowned global specialist in providing Employee Assistance Programmes. Remember: that our telephone helpline and online support are both completely free of charge.

8 8 EmployEE AssistAncE programme WorklifE solutions. WorkLife Solutions is our completely free Employee Assistance Programme. It offers the following services to you and your employees: free online support Through our partnership with PPC Worldwide, we re able to offer WorkLife Solutions online free of charge. As an essential part of our WorkLife Solutions online is a website packed with practical information on how to cope with life events such as buying a house, giving up smoking and how to cope with stress. Managers can benefit from information on conflicts at work, workplace bullying or development. WorkLife Solutions online can easily be accessed day or night to provide support and guidance on a wide range of difficult issues. free telephone helpline Our telephone helpline is provided to managers and employees free of charge. Calls can be as long as required and are available 24 hours a day, 365 days a year. Typical areas of support where WorkLife Solutions can help are: l ife support Offers unlimited access to telephone counselling for emotional problems such as relationships, matrimonial issues and family concerns. b E reavement AssistAncE Offers qualified and experienced counsellors who can help with grief and related stress, plus a team of lawyers to help with legal issues. l E gal information For issues that cause anxiety or distress including debt management, accountancy, lawsuits, consumer disputes, property and neighbour legalities. medical information Qualified nurses are on hand to advise on a range of medical or health related issues. They can t diagnose but can offer a sympathetic ear and practical information and advice.

9 Employee Assistance Programme 9 Your managers can use our free helpline to actively manage their employees, and create a real benefit for your business. WorkLife Solutions also gives staff a chance to speak to qualified professionals and gain support when they need it most. To access WorkLife Solutions online, simply visit worklifesolutions using worklife as your username and solutions as your password.

10 10 EmployEE AssistAncE programme premier WorklifE solutions. Some employers want to offer additional support to their employees so we have created our Premier WorkLife Solutions range. This comprises three low cost face to face counselling models plus some complementary tools. For employers whose staff are struggling with issues, face to face counselling is great value for money and an effective service. As with all our support services, it is completely confidential and can usually be arranged within three working days of a request, either by an employee or by a helpline support adviser who feels telephone support is not enough.

11 Employee Assistance Programme 11 All models consist of the relevant number of counselling sessions, free telephone support and online information plus our complementary tools. counselling session This option is a good starting point for companies who want to keep costs down but have the face to face 1.One provision in place. counselling sessions This option is suited to employers who want to offer more than one session to employees but still keep 2.Three costs reasonable. You can review and switch options any time after the first year. counselling sessions This option is for an employer who wants to provide a comprehensive Employee Assistance Programme. 3.Six Under all models, additional face to face sessions can be purchased on an adhoc basis of 65 per session plus VAT. The following table shows the costs for each Premier WorkLife Solutions model: Group/company size Cost per employee per year Model 1 (1 counselling session) Model 2 (3 counselling sessions) Model 3 (6 counselling sessions) ,000-1, ,000-5, Plus VAT. 15% commission has been added to the basic price. For example, the first price listed consists of a basic price of 2.61 plus 15% commission, making a total of Alongside each Premier package option, you can also benefit from a number of complementary tools. online reporting Through our partnership with PPC Worldwide we will update your online reports every 24 hours to help you identify and resolve any particular health trends that may emerge within your business. Co-branded website option To create a seamless web experience for your staff, you can co-brand WorkLife Solutions online with your own company logo. Available to all companies with over 500 staff. international support in local languages If you have any overseas employees, WorkLife Solutions online can deliver the same extensive support but in a variety of languages. l A u n c h e v e n t If your company has more than 500 employees, PPC Worldwide can provide professional help with onsite launch of WorkLife Solutions. Online Health Risk Assessment Tool Your employees can gain advice about achieving a suitable work life balance through our online assessment tool. They will receive recommendations for lifestyle changes, from reducing alcohol consumption to improving diet.

12 12 EmployEE AssistAncE programme promoting WorklifE solutions. The key to any successful Employee Assistance Programme is communication. By marketing and promoting WorkLife Solutions to your employees you will make sure they are aware of its benefits and features. To help you do this we offer a range of complimentary supporting material on request. These are: Free posters Free wallet cards for employees If you choose one of our Premier WorkLife Solutions models and have over 500 employees, we can also create a co-branded website and provide a designated account manager from PPC Worldwide. ExtEnding WorklifE solutions You may extend WorkLife Solutions to all your employees, not just those covered by a Legal & General Group Protection Policy, at a cost of 5 per employee per year. If you choose one of our Premier WorkLife Solutions models, the additional costs on page 11 will apply.

13 EmployEE AssistAncE programme 13 All the things that influence your Work life balance. Whether it s your health, money, personal or work life, there are plenty of issues which can affect you on a daily basis. Here are some of the more common ones: personal life Buying a new home Getting married Family friction Postnatal depression Raising children Caring for an elderly relative Bereavement Legal problems* Unplanned pregnancy Addiction Divorce Separation Infertility Miscarriage Abuse Anxiety disorders Racial discrimination *For issues that cause anxiety or distress. health Terminal illness Depression Drug and alcohol abuse Living with long term illness Car accident or other injury managing finances Managing debt Controlling credit cards Benefit entitlement Money management Living on a reduced income retirement Coming to terms with retirement Coping with change Early retirement Relationships after retirement Work issues Starting a new job Returning to work after an absence Increased responsibility at work Dealing with conflict Managing change General stress Flexible working rights

14 14 Employee Assistance Programme WorkLife Solutions in action. A Case study: Mr Michaels on receiving debt management advice The problem Mr Michaels called our helpline because he had unsecured debts of 19,000 and was struggling to meet his monthly repayments, mortgage repayments and other living expenses. He had already spoken to his creditors to try to negotiate a lower monthly repayment, but he was not successful and was becoming increasingly stressed about the security of his home. I would not hesitate to advise others to use the service. I do not feel on my own any more. The solution The specialist adviser at PPC Worldwide explained to Mr Michaels that he could contact a debt management company which would create a detailed financial statement to determine how much money he could offer his creditors each month. He could also try a voluntary agreement or debt management plan between himself and his creditors, so he would have to make only a single monthly payment. Plus the debt management company could speak to his creditors and try to negotiate a freeze on any interest. Mr Michaels wanted to know how much all this would cost, but was relieved to know that entering into a debt management plan was free if he contacted one of the non fee charging debt management companies.

15 Employee Assistance Programme 15 Want to know more about WorkLife Solutions? Simply get in touch with your financial adviser or call Legal & General

16 It s important for you to know that PPC Worldwide provides our Employee Assistance Programme and the service could be withdrawn without prior notice at any time. You should also know that although our WorkLife Solutions is provided for free, you are able to purchase a Group Protection policy without this benefit. Legal & General Registered in England No Registered office: One Coleman Street, London EC2R 5AA Authorised and regulated by the Financial Services Authority. A member of the Association of British Insurers. Q /10 H

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