NORDEX OFFERS : CONSTRUCTION AND SERVICE OPERATION. Istanbul,

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Neal Bridges
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1 NORDEX OFFERS : TURNKEY PARK CONSTRUCTION AND SERVICE OPERATION Istanbul,

2 CUSTOMER FOCUSED ORGANIZATION ORGANIZATIONAL PRINCIPLES NORDEX CUSTOMER ORGANIZATION AND SUPPORT One Responsibility Max. Customer Focus Think Global Act Local No rdex Cust tomer Organ nization Nordex Value Chain NXD SALES PM SERVICE Best People at the Right Place Guiding principles for Nordex Customer Organization Sales Service PM GE/RE 1 Technical Support Central Engineering Development The organizational structures follow the premises and are harmonized across all customer functions 1) GE = Global Engineering; RE = Regional Engineering 2

Place Guiding principles for Nordex Customer Organization Sales Service PM GE/RE 1 Technical Support Central Engineering Development The

3 PROJECT MANAGEMENT NORDEX OFFERS TURNKEY PARK CONSTRUCTIONS Turn Key Projects: Two wind parks with total of 34 Turbines Project Metristepe for Can Enerji Akres for Best Group have been commissioned and are currently under operation TUREB 2012 Nordex Turkey Istanbul

for Can Enerji Akres for Best Group have been commissioned and are

4 NORDEX PROVIDES WIND PARK INSFRASTRUCTURE Civil Works, Roads, Turbine foundations, Crane peds, Buildings, housings, switchgear rooms, control room etc. Electrical Works, Components at the point of connection, Underground cable network and overhead cable installation, Electrical switchgears (LV and or HV) Transformers Reactive compensation equipments, Grounding electrodes and system Turbine Erection, Commissioing and Tests, Supervisory Control and Data Acquisition (SCADA) Signal cabling, Central control system, Interfaces to grid operator or customer power control mechanism TUREB 2012 Nordex Turkey Istanbul

Transformers Reactive compensation equipments, Grounding electrodes and system Turbine Erection, Commissioing and Tests, Supervisory Control and Data

5 PRE CONSTRUCTION PLANNING Pre-construction planning is about planning ahead and being proactive in construction strategy. It will also reduce risk, cost and programme delay and increase stakeholder confidance in the project. It includes : Thorough risk assesments, Baseline monitoring, Appropriate site investigation and appraisal of ground risk, Identification i of pollution prevention measures and mitigations, i i Possibe safety risk measures and mitigations, Waste arisings and management options, Early contractor involvement, Adherence to the construction regulations, Achieving the balance between environmental constraints and engineering processes, TUREB 2012 Nordex Turkey Istanbul

It includes : Thorough risk assesments, Baseline monitoring, Appropriate site investigation and appraisal of ground risk, Identification i of pollution prevention measures and

6 PRE CONSTRUCTION CONSIDERATIONS Key issues to be considered as follows: Thorough site investigations, Relevant legislations (design, management, water, waste, forestary etc.), Grid connection considerations Environmental protection and surveys, Ground risk, Infrastructure design and integrated thinking, Seasonal considerations, i Waste management and site drainage strategy, Minimisation of peat arising, Justifying the need for use and location borrowpits, Good construction practice, Community engagment, Public roads and traffic management, Existing services and other constraints t TUREB 2012 Nordex Turkey Istanbul

), Grid connection considerations Environmental protection and surveys, Ground risk, Infrastructure design and integrated thinking, Seasonal considerations, i

7 PROJECT MANAGEMENT TO SERVICE HAND OVER Project hand over to service starts during turbine erection and commissioning phase. Service technicians participate the work activly to ensure that turbines will be operational as soon as commissioning is done. Parallel procedure Project Management Hand over to Service Service A detailed process illustrates the cooperation of Service and PM within the customer organization TUREB 2012 Nordex Turkey Istanbul

Service technicians participate the work activly to ensure that turbines will be operational as soon as

8 NORDEX SERVICE EXTENSIVE PORTFOLIO FROM A SINGLE SOURCE Service Products Maintenance & Trouble Shooting & Service Parts Inspection Repair & Logistic Regular Maintenance Oil-Exchange & Inspection Statuary Inspections Health and Safety Inspections Condition inspections of major components Onsite Repair & Troubleshooting Exchange of Major Components Overhaul of Major Components Central Spare Parts Warehouse in Rostock Regional Warehouse Network Pool Concept for Major Components Service Agreements Customers can choose from two different standard contracts: EXTENDED PREMIUM Remote Services 24/7 Remote Monitoring Alarmhandling Remote Diagnosis i & Resolution Condition Monitoring Technical Support Reporting Upgrades & Modernisation Technical Improvement Program TIP Customer Specific Modernizations Individual Modifications Nordex Academy Training Operator Training Technical Training Internal Nordex Trainings i AVERAGE ANNUAL TURBINE AVAILABILITY OF 99 % TUREB 2012 Nordex Turkey Istanbul

Parts Warehouse in Rostock Regional Warehouse Network Pool Concept for Major Components Service Agreements Customers can choose from two different standard contracts: EXTENDED PREMIUM Remote Services

9 PERFORMANCE MANAGEMENT Technician on turbine Status Messages SAP- Order Phone- Support Remote Monitoring 1st Level Fast Reaction Time Order- Mgmt. Solution Support & Solution 2nd Level Expert Support Fleet Support (TS/OE) Data & Fleet Analysis 3rd Level Preventive Measures Technical Support / Operational Engineering OEM Supplier Nordex Engineering i TUREB 2012 Nordex Turkey Istanbul

Solution Support & Solution 2nd Level Expert Support Fleet Support (TS/OE) Data & Fleet Analysis

10 THANK YOU Service Director Nordex Turkey TUREB 2012 Nordex Turkey Istanbul

Role of Support Infra & Best Practices

Role of Support Infra & Best Practices Sharat Chandra Infrastructure Management from a Shared Services Provider point of view Safe harbor Neither the information nor any opinion expressed in this presentation