Customer-Focused Services. L3M Technologies Pte Ltd

Transcription

1 Customer-Focused Services L3M Technologies Pte Ltd

2 Hardware Service Products To guarantee Aeroflex Product performance, we have following Service Plans: Standard Warranty Extended Standard Warranty 36 or 60 months. Customer determines calibration option Return-to-L3M Bench Repair : Flat Repair Service Maintenance Contracts. Local service Agreements. Hardware Upgrades. Typical TAT is 21 working days (country dependent) Return to L3M Calibration : Standard Calibration ANSI/Accredited Calibration Typical TAT is 14 working days (country dependent) Onsite Repair/Calibration

3 Warranty Explained Standard Warranty is assurance of product quality from Aeroflex, generally for a period of two years from the date of sale. Two way freight included by Aeroflex for DOA units. One way return freight paid for units returned after 30 days. Return to nearest Aeroflex approved service center for Repair. Five days a week coverage except Public holidays. Covers all parts and labors needed for repair Adjustments as needed. All the above deliverables can be extended up to 60 months for extended warranty. 6

4 Services attached to new instruments When making a new product sale consider attaching the following services: Extended Warranty with/without Calibration Option Enjoy the peace of mind that warranties product performance up to 60 months from date of sale. Freezes service price up to 5 years/lock in customer with Aeroflex Unlimited number of repairs for the registered equipment. Includes Verification/adjustments of instrument after repairs. Lowest cost for calibration that gives ultimate confidence in measurements Extended warranties prices are available in APAC sales price list for Quote

5 Service Contracts Standard Service Maintenance Contracts provide customers : Insurance for failures beyond the period of warranty. Unlimited returns to L3M repairs during Contract period. Much lower cost than per-incident repair Known annual maintenance budget Includes of parts and labor Elimination of quotation & approval delay Priority Service Collection & delivery service. Options with & without Calibration Please refer to L3M for Pricing Proposal

6 Service Agreements Local Service Agreements to meet Customer s Special needs: These can Include 1. Onsite System Support. 2. Service Levels: 24x7, 8x7 Support. 3. Loaner support. 4. List of consigned Spare parts & replenishments. 5. Installation and ramp-up support. 6. Operator/ Maintenance Training 7. Modification/Equipment upgrade process. Please refer to L3M for Proposal

7 Onsite Calibration Services Onsite Calibration Proactively planned event focused on large pools of equipment in critical downtime situations Off-hours calibration, e.g. weekend, shut-down scheduled services Selected other vendor s products (for high volume customers). Onsite Aeroflex Engineer productivity assistance. Preventive Maintenance provided like cleaning Connectors, filters, fans etc.

8 Quiz (1) TAT is critical to our need. How can you Aeroflex assure me the least amount of downtime in the event of equipment malfunction? The best solution for maximum uptime is a customized service package, where Aeroflex prepares and works with the customer s resources to ensure a proactive approach to maintenance and problem resolution like an onsite spares or service loaner is the best solution. I can t believe you are talking to me about repair is this Aeroflex instrument going to break? Repair service contracts bridge the gap between warranty expiry and end of product life. A repair service plan is a cost effective solution with significant savings over per-incident repairs. An added advantage is that the service plan can also covers any adjustments, calibration service as well as shipping & logistics service.

9 Quiz (2) Why I should send calibration to Aeroflex Calibration compared to third party service provider? L3M is OEM authorized service provider and tests its instruments much more comprehensively than the third party labs. Easy Tests that Hard Tests that don t take long or take a long time need special equipment Easy Tests that Hard Tests that don t take long or take a long time need special equipment Hard Tests that need special equipment Hard Tests that need special equipment Tests done by L3M Tests done by typical thirdparty supplier Is warranty still valid when an instrument is purchased in one country and later shipped to another country? Yes, with the Global Warranty Policy implemented, most of the instrument boxes have global warranty.

10 Upgrades and Enhancements Many instruments can have their performance enhanced Options that were not purchased initially can often be added at a later stage Older versions can often be upgraded to latest version specifications If there s a version of your instrument that does what you want yours to do, ask your sales engineer if an upgrade is possible Upgrades are usually significantly cheaper than buying a new instrument! Options prices are available in L3M sales price list for Quote

11 Product families that we support Tetra Analyzers Signal Generators Spectrum Analyzers Radio Test Set Fast Switching Synthesizers Wireless Unit Test

12 Our Avionics Support Models

13 Customer Contact Points Contact Us Customers can log a call through web Customers can call us on dedicated Singapore Customers can to us through Services@l3m.com.sg Address : 18 Boon Lay Way # TradeHub 21 Singapore

14 For Comprehensive Support Packages -Please contact FOR COMPREHENSIVE SUPPORT PACKAGES -PLEASE CONTACT Lalith Kumar (65) (mobile)