01 INTRODUCTION Huisman Global Services 04 Our Mission 05 Our Vision 05

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2 01 INTRODUCTION Huisman Global Services 04 Our Mission 05 Our Vision SERVICE TO PERFORM Service to perform 06 Safety first: from office to on-site 06 Dedicated first point of contact 07 Huisman global quality assurance 08 Huisman knowledge and data: a solid foundation 09 Global knowledge base 10 Global support & assistance SERVICE PORTFOLIO Service Portfolio 12 Operational Support Services 13 Survey & Inspection Services 14 Maintenance Services 15 Parts Services 16 Training Services 17 Equipment Lifecycle Services

3 HUISMAN GLOBAL Huisman Global Services (HGS) is part of the Huisman Group and has the goal to deliver excellent services to all clients owning Huisman equipment. HGS aims to support her clients in safe and efficient operations worldwide. Our range of services draws together the technical expertise of the entire mechanical, hydraulic, electrical, control systems and training departments of Huisman to meet the requirements of your business. This includes: Operational Support Services; Survey & Inspection Services; Maintenance Services; Parts Services; Training Services; Equipment Lifecycle Services. We have a dedicated, globally operating Service Team of skilled professionals, available to provide advice, training and service support before, during and after installation and delivery. Our Service Engineers take responsibility to ensure that client-owned and operated equipment can be used as safely and efficiently as possible, resulting in optimised levels of equipment safety, uptime and performance. Our Service Team is available to provide support from any one of the Huisman locations or at any client specified site. Our Service Network is managed from Huisman in the Netherlands, supported by our local Service Offices in Schiedam (the Netherlands), Houston (USA), Singapore, Perth (Australia), Bergen (Norway) and Rio de Janeiro (Brazil). An HGS Account Engineer in the local Service Office will serve as the client s first point of contact regarding all issues related to any piece of Huisman equipment. HUISMAN THE NETHERLANDS Huisman Europe Services Huisman Norge AS HUISMAN CZECH REPUBLIC Huisman Far East Services Huisman Australia Services HUISMAN CHINA Huisman North America Services HUISMAN BRAZIL Huisman do Brasil Services HUISMAN GLOBAL HGS as part of the Huisman Group OUR MISSION We want to be acknowledged by our clients, our people and other stakeholders for delivering what we promise; a competitive edge through high-quality solutions and services that are consistently best in class and on the cutting edge of technology. Providing professional, organised, timely, and costeffective field Installation, field Commissioning & Testing services for HGS sales projects; Providing professional, organised, timely, and costeffective major refurbishment projects, based on client needs, for aging Huisman Equipment objects. Huisman Global Services therefore provides her clients on-time services, of the highest possible quality by: Providing a first-point-of-contact to each client for all of their service needs; Providing an emergency call service on a worldwide, 24 hr. basis; Providing on board service/maintenance agreements to all interested clients; Providing operating and maintenance training programs to all clients; Providing on-call service personnel on a worldwide basis; Providing purchase, supply, and storage of (spare) parts at the best possible price and the best possible delivery on an on-going basis; Providing engineered solutions to new technical problems including upgrades and enhancements; OUR VISION We aim to have our solutions and service levels become the new industry standard and keep challenging our environment to take innovation, quality and safety to the next level. Huisman Global Services therefore provides expert services to maximise operating uptime, ensuring safe and sustainable business for our clients. 4 5

4 DEDICATED FIRST POINT OF CONTACT SERVICE TO PERFORM As Original Equipment Manufacturer (OEM), Huisman has a distinct advantage when it comes to providing support to her clients. Having designed, produced, assembled, and commissioned Huisman equipment, the organisation has obtained in-depth knowledge and understanding of each clients equipment. As the installation of new equipment nears completion, HGS works with the new build team to ensure a smooth handover to the Service Teams. In this way, HGS is able to provide support and advice well before the equipment is handed over to the client. Furthermore, with a growing installed equipment base, Huisman Global Services is in constant contact with clients owning all types of equipment worldwide. This places HGS in the best position to offer service to maximise the clients safety and performance during the entire lifecycle of Huisman equipment. and safety impact of operations on stakeholders, the environment, and her clients equipment and operations. Huisman strives for continuous improvement of procedures and systems related to health and safety, which is seen as a key driver for a safe and successful working environment. Depending on internal and external needs, training programs or initiatives are developed for all Huisman employees to become conscious of not only their health and safety, but also of the health and safety of those around them. In practice, this may include safety leadership training and/ or dropped object awareness training in addition to training programs such as: HUET, BOSIET, or other locally required training. These programs ensure a broad range of safety needs for a diverse range of locations, from the office to on-site; wherever Huisman operates. To guarantee good communication and to know who to contact within the Huisman organisation, HGS will always appoint her clients a first point of contact, if possible in the same or neighbouring time zone. After having followed the development during the new build process, an Account Engineer will handle any issues related to the Huisman equipment. This is streamlined by a strictly managed hand-over from Project Management to HGS, including an introduction to the client and her representatives. Furthermore, the Account Engineer works within one of three divisions; Cranes, Drilling or Pipelay. Depending on the location, each of the three divisions is headed by an Account Manager, all of whom are directed by the Area Manager Sales. BENEFITS Always directly in contact with the correct person within the organisation. Knowledge of the specific equipment, client demands and requirements. Up-to-date on the current status of the equipment/ ongoing issues. Backed-up by our Customer Relationship and Service Management (CRSM) Programme. Up-to-date knowledge of the client s operations and preferences. Huisman Global Services aims to create value by means of: Safety First: From office to on-site; Dedicated First Point of Contact: A Huisman representative for each vessel throughout your equipment s lifecycle; Huisman Quality Assurance: Maintaining quality standards worldwide; Huisman Knowledge and Data: A solid foundation with in-house, knowledge, data and training facilities; Global Client Knowledge Base: By means of our Customer Relationship and Service Management (CRSM) system; Global Support and Assistance: Coverage from key locations worldwide for service and after sales with the ability to execute any support, maintenance, parts, inspection and repair issues, including upgrades & modifications. CLIENT AREA MANAGER SALES ACCOUNT MANAGER Account Engineer Account Engineer Account Engineer Account Engineer SAFETY FIRST: FROM OFFICE TO ON-SITE At Huisman, a safe working environment is the number one priority, for Huisman employees and the employees of Huisman clients and suppliers. Huisman sees a safe working environment as the foundation for ensuring long-lasting relationships with all stakeholders involved. Huisman strives to set an example in terms of being a responsible company and therefore seriously considers the environmental, health Sales Assistant Positioning of Account Engineer within team Sales Assistant 6 7

5 HUISMAN KNOWLEDGE AND DATA: A SOLID FOUNDATION HGS will only perform service on Huisman-built equipment. Service Engineers working on the equipment always have access to the original engineering data. When faced with complex engineering questions, the Service Engineers can rely on the office-based Engineers under the coordination of the Service Coordinators. Furthermore, the Engineering Department is divided into four engineering disciplines - mechanical, hydraulic, electrical and control systems - which cover all aspects of client operational and equipment needs. Finally, with ties to the Huisman Academy, HGS serves as her clients point of contact for all their Huisman equipment related training needs during the operational lifecycle of the equipment. BENEFITS Always access to original and updated engineering data. Engineers with knowledge of the latest developments. First point of contact (Account Engineer) to monitor the progress during engineering orders. Ensure original Huisman quality in parts, repairs and modifications. Direct ties to Huisman Academy to develop and execute client specific training courses. HUISMAN GLOBAL QUALITY ASSURANCE A cornerstone of Huisman is her view on quality in terms of operational excellence, value, conformity to specifications and meeting client expectations. Years of R&D, product design, manufacturing, assembly, commissioning and servicing have resulted in a high level of material and component understanding that is embedded in our quality standards, manufacturing and delivery requirements. This allows Huisman to establish a high level of component and equipment reliability that has proven its value, time and time again. Being able to demand a high level of quality from suppliers is the result of many years of collaboration and cooperation to verify that the production and delivery methods are up to par and according to strict quality requirements. When needed, Huisman assists them in achieving these requirements. Besides this embedded knowledge in the materials and systems, Huisman has the knowledge of which systems are operational in the field and their performance in daily operations in harsh environments. Besides working with Huisman s own guidelines and procedures, Huisman has extensive experience working BENEFITS Direct connection to OEM data and support to ensure the original Huisman quality. Experience with internationally operating authorities & notified bodies. Extended experience and long-lasting collaboration with Huisman audited and approved suppliers. with recognised authorities and notified bodies such as Lloyd s, DNV, ABS, API and others who demand that specific requirements be met. Furthermore, Huisman has the required knowledge to adequately perform modifications, whereby in-depth engineering and system integration knowledge is applied to achieve the demanded level of performance (enhancement) and safety. Finally, only Huisman can guarantee that the components and parts are built according to Huisman own requirements; further ensuring optimal safety and performance. These standards, guidelines and internal expertise give Huisman full confidence in the ability to get the job done. 8 9

6 GLOBAL KNOWLEDGE BASE All Huisman service locations have direct access to the CRSM (Customer Relationship and Service Management) programme that is used within the organisation. With this CRSM programme, the history of each piece of Huisman equipment is documented and available in every global Service Office. Any issue raised by the client is registered with a unique tracking number in the CRSM programme. Using this system, all relevant service documents, s, sales documents and part supply history is traceable and globally available in all of the Huisman Service Offices. BENEFITS The history and knowledge of the equipment is globally available. A quick global response is possible when urgently needed. Current ongoing development will allow valuable client information to be accessed securely and reliably by our clients via internet. GLOBAL SUPPORT & ASSISTANCE In recent years Huisman has expanded with several service/ after sales offices and production locations worldwide. The table below shows all locations with service and after sales activities. From these locations, Huisman supports all clients globally, coordinated by a dedicated Account Engineer. Country City Region of Activity Sales Service Engineering Production Warehouse The Netherlands Schiedam Global (Head office) Norway Bergen North Sea Brazil Rio de Janeiro South America Singapore Singapore Far East, Asia Australia Perth Australia USA Houston North America, GOM 10 11

7 SERVICE PORTFOLIO Huisman is a globally operating company with extensive experience in design and construction of heavy on- and offshore equipment for the world s leading on- and offshore companies. The expertise of Huisman Global Services includes field installation, commissioning & testing, service and lifecycle support for all Huisman products, varying from stand-alone equipment to highly engineered and integrated systems. The available services are defined as the following: Operational Support Services; Survey & Inspection Services; Maintenance Services; Parts Services; Training Services; Equipment Lifecycle Services. With these services HGS aims to provide a complete range of service needs for clients, supporting them in their operational efforts regardless of industry or location worldwide. OPERATIONAL SUPPORT FEATURES Huisman Global Services offers Operational Services to Various levels of troubleshooting OPERATIONAL SURVEY & MAINTENANCE PARTS TRAINING EQUIPMENT support client operations involving Huisman equipment. As Services for all types of clients SUPPORT INSPECTATION LIFECYCLE OEM, Huisman is best equipped to provide assistance to any Corrective and preventive services operations. Assistance may be required due to a number of Global coverage of all services reasons and can range from telephone support to on-site /7 Emergency Telephone Support 2.1 Periodic Survey & Reporting/Advice 3.1 Maintenance Advice 4.1 Parts Catalogue 5.1 Operational (Simulator) Training 6.1 Repair/Replace/ Refurbishment back-up to engineering support. OPERATIONAL POSSIBLE 1.2 Remote Support 1.3 Technical & Engineering Support 1.4 On-Site Support 2.2 System Diagnostics 2.3 Condition Monitoring 2.4 Non Destructive Examination 3.2 Maintenance Execution 3.3 Maintenance History & Review 3.4 Maintenance Budget Forecasting 4.2 Parts Advice 4.3 Parts Supply 4.4 Stock Keeping 5.2 Maintenance Training 5.3 Technical Training 6.2 Modification/ Upgrade 6.3 (Re)Commissioning & Testing SUPPORT 24/7 Emergency Telephone Support Remote Support On-Site Support Critical equipment malfunction Need for troubleshooting Accidental equipment misuse Depending on the situation, all services can be supported, from all locations worldwide. For more information on these services or any of the services described in this brochure please contact HGS or your dedicated Account Engineer. 2.5 (Re) Certification 4.5 Parts History & Inventory Review Technical/ Engineering Support (Un)planned maintenance task Special operations High risk operations 12 13

8 SURVEY & INSPECTION All equipment is dependent on correct use and regular maintenance for optimal safety, performance and a maximum lifetime, and Huisman equipment is no exception. To ensure this is properly carried out, periodic or otherwise planned surveys and inspections and/or data analysis will result in an update on the status of the equipment. Many reasons may arise that require inspections as general as periodic equipment surveys or as detailed as a system diagnostics check. HGS is therefore able to support clients in compulsory surveys and their obligation to comply with Certification and Classification requirements. HGS has extended experience with offshore and Oil & Gas related regulatory bodies such as ABS, API, DNV and Lloyd s Register and is therefore able to support clients during these obligatory surveys. For more information on these services or any of the services described in this brochure please contact HGS or the dedicated Account Engineer. Huisman feels these surveys are essential for safe and maximised uptime and performance of the clients Huisman equipment. Being the OEM, means specific knowledge, resources and experience are available, putting Huisman in the best position to assist and support her clients. FEATURES Client and equipment specific maintenance approach supported by in-house Maintenance Engineering. Full maintenance support available. MAINTENANCE Proper maintenance is vital in maximising the service life for which the system was designed and to minimise SURVEY & POSSIBLE the risk of downtime. Expertise and experience of INSPECTION the involved personnel are very important during MAINTENANCE POSSIBLE development, planning and execution of equipment Periodic Survey & Reporting/Advice Condition Monitoring System Diagnostics Non Destructive Examination (Re)Certification Predefined maintenance task Overdue maintenance Operational Occurrences Extreme environmental conditions Reoccurring problems/alarms Certification/ Classification obligations Special operations FEATURES Periodically fixed/planned inspection visits (proactive vs. reactive). Thorough history of executed work. Update of equipment status incl. critical parts in the system. Knowledge of upcoming maintenance requirements incl. planning and costs. maintenance. Many reasons may arise to require maintenance. The services mentioned within this brochure offer a complete range of maintenance needs. There can be many reasons that lead to a need for maintenance-related services. As OEM, Huisman has detailed knowledge of the equipment involved and is in the best position to provide the insights needed for proper maintenance. For more information on these services or any of the services described in this brochure please contact HGS or the dedicated Account Engineer. Maintenance Advice Maintenance Execution Maintenance History & Review Maintenance Budget Forecasting Recently acquired equipment Need for well justified maintenance tasks Upcomming special operations No/inadequate maintenance advice present Planned maintenance tasks Unplanned maintenance tasks Specialist maintenance tasks Increased reliability of equipment. Spare parts inventory and storage check. Expert advice and recommendations about repairs or maintenance

9 TRAINING In 2011 Huisman established the Huisman Academy. The Academy is adjacent to Huisman s head office in Schiedam, the Netherlands. Here a team of Engineers, Trainers and Planners can set up a training programme to provide the client and their personnel with the knowledge and skills needed to handle the Huisman equipment in a safe and controlled manner. The aim of the Huisman Academy is to transfer knowledge and skills, and build a bridge between technology and user. This is done by filling a gap between current capabilities and the required knowledge and skills to maximise equipment performance. The Academy achieves this by using Huisman Academy Curriculum training courses that can be customised from basic to advanced levels and cover topics including technical training on mechanics, electrics, hydraulics and control systems, but also on equipment operations and maintenance. The courses use modular building blocks to develop client-specific training courses which focus on the clients needs and equipment. TRAINING Operational (Simulator) Training Maintenance Training Technical Training POSSIBLE Operator crew changes Refresher course needed Maintenance crew changes Equipment upgrades or changes Support crew/staff changes The training courses are therefore comparable to the equipment they involve, both are tailor-made solutions specifically designed to meet the needs of Huisman s clients. For more information on these training courses please visit the Huisman website or contact the dedicated Account Engineer. PARTS The availability of parts is vital to safe and correct functioning of equipment. HGS understands this and therefore provides clients with all their spare part needs. Besides directly providing (spare) parts, HGS is also able to provide a number of services to aid in the identification, selection, purchasing, stock-keeping and tracking of parts throughout the lifetime of the equipment. For more information on these services or any of the services described in this brochure please contact Huisman or the dedicated Account Engineer. PARTS Parts Catalogue HUISMAN ACADEMY BV Jan Evertsenweg JA Schiedam Parts P.O. Box Advice AD Schiedam The Netherlands Harbour no. 561 Parts Supply Phone: +31 (0) POSSIBLE Missing part information Difficulty locating parts Need for justified spare parts OUR FACILITIES The Huisman Academy is situated in make use of exactly the same operating a separate building just outside the system software as the actual Huisman Huisman Schiedam premises. The equipment. Academy has several classrooms available, all equipped with climate Additional test containers are situated control and modern presentation outside the Academy. These containers equipment. are simulating a small crane with the OUR TEAM most important components and To accommodate different trainings, functions (hydraulical and electrical) two simulators are available, one with as now applied by Huisman. This a spherical screen (dome) and one with includes active and passive heave OUR TRAINING FACILITIES Several classrooms Two different simulators Outside test containers Extensive welding facilities OUR EXPERTISES Course engineering Training The test containers can be used to Simulations organize workshops and practical Support courses. The Huisman Welding School is also a part of the Academy, and is equipped with extensive welding facilities. OUR TRAINING METHODS Simulator trainings Stock-Keeping Parts History & Inventory Review Special operations General need of spare parts HUISMAN ACADEMY a cylindrical screen. These simulators compensation. Practical trainings The experienced Huisman Academy supports this process. The Trainers On request they can arrange catering, Classroom trainings staff has the following expertise: are responsible for the delivery of transportation and accommodation. On the Job trainings Course engineering the training and the maintenance of Training the training material and assets. The Simulations Simulation team is responsible for the Support Academy simulators and provides the Huisman Academy with operational OUR PORTFOLIO The Course Engineers are responsible scenarios for training purposes. for the development of the course material and monitoring the didactical Our Support team organizes and quality of the material and programs. facilitates the training, from request to The Academy knowledge database planning, including the training crew. The Huisman Academy can provide disciplines) on three levels (basic, the course materials. All client specific THE HUISMAN ACADEMY different kind of trainings. Some advanced and expert). Our clients can courses should, however, be based on examples of training methods offered: combine various modules to ensure Huisman equipment and processes. Availability of spare parts Simulator trainings the best possible training for their Huisman is a globally operating Practical trainings employees. The modules offered offices are in the Netherlands, Brazil, company with extensive experience in Classroom trainings based on quantifiable learning goals China, Czech Republic, Singapore and the design and manufacturing of heavy On the Job trainings which determine the selected subjects, USA and our production facilities in construction equipment for world s the educational training tools and the the Netherlands, Czech Republic and leading on and offshore companies. All available trainings are listed in examination method. The Academy China. A new production facility in Originally founded in 1929 as a steel our product portfolio and cover a Course Engineer will assess your Brazil is currently under construction. construction company Huisman joined coherent set of courses for the different requirements and will work closely with forces with engineering company ITREC fields (product category and learner you to provide a proper specification The Huisman of Academy, located in 1983 to develop products entirely just outside the Huisman Schiedam under own management, from concept premises, was established in 2011 to delivery. to facilitate Huisman clients with the training of knowledge and skills to Our product range varies from stand- safely and efficiently use their Huisman alone components to highly engineered, equipment. In addition, the Huisman integrated systems and can be Academy supports the internal subdivided into six main categories: Huisman organization by organizing cranes, drilling equipment, pipelay and facilitating non-technical trainings, equipment, mooring systems, vessel educational programs, presentations designs and special products. Our and workshops. operations are divided between our Huisman Academy brochure and course descriptions 16 17

10 EQUIPMENT LIFECYCLE Heavy equipment may endure enormous stress and challenging environments throughout its designed lifetime. Proper maintenance and expert operational behaviour are the first lines of defence in maximising this lifetime. Besides these relatively manageable factors, there are many other factors which influence the aging and fatiguing of equipment, which occur no matter the precautions taken. Besides the aging of equipment, operations also change over time. As business domains shift, so do the requirements of the equipment intended to serve these businesses. Huisman Global Services has extensive experience in terms of Planning, Engineering, Manufacturing, Installation and Commissioning & Testing of repairs or replacements, modifications, upgrades and complete equipment overhauls to all types of Huisman equipment, young and old. Furthermore, these services, which can involve in-house Project Management, can be carried out at a Huisman location or a location designated by the client. For more information on these services or any of the services described in this brochure please contact Huisman or the dedicated Account Engineer. EQUIPMENT LIFECYCLE POSSIBLE Repair/Replace/ Refurbishment Modification/ Upgrade (Re)Commissioning & Testing New equipment installation Long-term standstill of equipment Change of equipment use (change of location) Overdue/long-term maintenance Change of requirements for upcoming operations Special operations Operations not based on design specification 18 19

11 HUISMAN GLOBAL Jan Evertsenweg JA Schiedam Harbour no. 561 The Netherlands Phone: +31 (0) HUISMAN EUROPE Jan Evertsenweg JA Schiedam Harbour no. 561 The Netherlands HUISMAN NORTH AMERICA 2502 Wehring Rd. Rosenberg, TX United States of America HUISMAN FAR EAST 36 Tuas View Place Singapore Phone: +31 (0) Phone: +1 (0) Phone: +65 (0) HUISMAN NORGE AS Teatergaten 35 N-5010 Bergen Norway Phone: HUISMAN DO BRASIL Rua Lauro Muller, 116/3703 Botafogo, Rio de Janeiro/RJ CEP Brazil Phone: HUISMAN AUSTRALIA Room Level St Georges Terrace, Perth, WA 6000 Phone: +61 (0) Mobile: +61 (0)