1 BANKING AND FINANCE Advanced technology solutions to maximize the security of financial institutions and branch banks. advisory services. technology delivery. SmartSourcing SM managed services SDI Solutions LLC
2 Dedicated Project Teams with a Single Point of Accountability. Technicians Trained on Your Equipment, Who Know Your Team by Name. 16 Years Banking Industry Track Record of Meeting Service Level Expectations. The Banking Industry Demands More. And SDI Delivers.
3 From rapidly evolving technologies, to ever-present security threats, to constant regulatory audits, bank security managers need a go-to security technology partner that that gets the job done. Enter SDI. SDI brings a 16 year record of proven past performance in the banking industry, delivering critical security technology services to meet banking clients most stringent requirements. The SDI organization is structured as a one-stop shop to deliver unmatched security technology services to banking organizations: Our clients have a dedicated account manager as a single point of contact for all inquiries - from service to billing. Evidenced by our low technical team turnover rate, our technicians take pride in their work, owning their designated branches and speaking with their client staff on a regular basis. Our team makes themselves available to all levels of stakeholders on a project from branch managers to regional managers, to security executives. And we limited the use of subcontractors to maintain direct accountability and reduce delays in incident resolution. SDI invests significant time to learn what is important to bank clients. Our dedicated technical teams are well-trained in our banking client s chosen product vendors equipment, expediting problem resolution. The SDI Team maintains active partnerships with our clients product manufacturers, to help advance client technology interests and keep our banking clients on top of the latest technology advances. And the SDI Team has a proven performance record - meeting over 99% of our banking industry s Service Level Agreements. From our competitive pricing to our working knowledge of industry regulations and OCC compliance requirements, SDI s comprehensive security solutions deliver higher levels of security and reduce risk for national, regional and local banks alike. Exceptional Customer Dedication. SDI s banking customers know that they can count on their dedicated technical teams to do what it takes to get the job done, especially in time-sensitive situations: When a branch bank s security system experienced a catastrophic equipment failure, necessitating closing down the branch, the SDI Team worked throughout the night to convert the failing legacy systems over to the customer s standard platform. The highly trained team leveraged our deep product expertise, familiarity with the branch s working environment and wireless infrastructure to have the branch open by 9 am the next day.
4 Single-sourced Security Technology Services That Meet Compliance Requirements and Reduce Risk. Digital Video Surveillance Systems and Analytics SDI delivers turnkey video systems to our banking clients to mitigate risks and improve security and operational efficiency. Trained in analog, IP, megapixel and advanced 4K cameras, SDI technical teams design camera systems to maximize field of view, resolution and the overall efficacy of live and recorded video. Our field teams are trained above typical industry standards on video cameras, DVR/NVRs and supporting infrastructure, to avoid unnecessary hand-holding with OEMs and delayed problem resolution. The SDI Team is also well-versed in leveraging existing analog devices and integrating different vendor systems to deliver a highly available and functional video program. The SDI Team has extensive experience with advanced video analytics such as motion sensing, unattended objects, loitering, and crowd behavior to assist in spotting suspicious activity. Access Control Systems SDI offers a range of solutions for the demanding access control requirements of the banking and finance industry. SDI deploys ID Badging and credentialing systems, as well as access control hardware and software to securely manage authorized visitors, account for people on-site and keep bank staff secure at all times. Whether a new enterprise implementation or upgrading to biometric and smart cards, SDI can guide banks to new access control systems from older, legacy systems. SDI can merge physical access rights with logical access using single sign on, linking to HR directories and other systems. And SDI provides integration between access control platforms and video camera systems, to deliver evidence when needed or to alert remote monitoring staff immediately. Alarm Systems SDI deploys and maintains bank alarm systems that comply with industry security requirements. Our team is versed in alarm panel, keypad, AC transformer components, and the alarm functions that are relevant to the banking industry, including fire, panic/ duress, intrusion, audio detection and hold up buttons and motion sensors. Our maintenance programs ensure that alarm points are operational and contacts are functioning properly. SDI technical teams configure systems to avoid false alarms, reducing costs and ensuring a safe work environment for the bank employees and customers alike. SDI also provides integration services to other security platforms, for additional security and flexibility. The SDI Team services all major security equipment utilized in the banking industry, and holds certifications and deep working relationships with several leading products, including:
5 Anti-Skimming Devices (ASD s) SDI provides financial institutions with a very cost-effective solution that addresses today s ATM skimming challenges, while maintaining maximum availability and convenience to their customers. SDI s ASD devices are compatible with most ATM manufacturers, and are a low-cost, quick to deploy solution that can be retrofitted on any age of ATMs. Installed across some of the nation s leading banking institutions, SDI s ASD use ambient light to detect foreign objects placed on the ATM. The ASD is also designed with multiple sensing abilities along with an option for radio frequency (RF) detection. Once a skimming device is detected, an alarm is activated, the ATM is shutdown and an or text is sent to the appropriate parties. SDI s ASD provides historical reporting of all alarm activity, and has the ability to restart the device remotely. IT Infrastructure Banks security technologies rely on critical IT infrastructure including servers, workstations, and networks. SDI has extensive experience in all aspects of IT infrastructure required by banking security technologies. Our staff of highly-certified IT experts deploys both traditional and wireless LAN/WAN, fiber backbones, virtualized environments, and security/anti-virus solutions. We also have unique skills and experience in high-bandwidth networks supporting video and long-term Storage Area Network (SAN) storage. SDI s in-house IT infrastructure team excels at support security technologies for improved application performance, extending security applications to enable mobile teams, and lowering implementation costs using existing or wireless infrastructure. Comprehensive Security Technology Programs, Delivered by Dedicated Technicians with A Local Commitment SDI s advanced security technology services are tailored for the banking industry: Project Management, led by experienced project leaders that are trained problem solvers, and serve as single source of accountability for the life of your SDI program. Emergency/Remedial Technical Services, that achieve Service Level Agreement-governed response times,. SDI techs are committed to doing it right the first time, requiring few return service calls and minimizing wasted time from bank employees. Preventive Maintenance, to ensure consistent functionality of security equipment and reduce emergency or repair maintenance costs. System Installations/Upgrades, coordinating teams of contractors, conducting site surveys, and managing systems deployment and integration between systems and with central command /operations centers. The SDI Team brings years of experience in security technology design, including for Bank of the Future and Smart Branch configurations. SLA agreements with Strict Key Performance Indicators, including non/emergency service call response times, equipment failure response times, equipment repair time, number of repeat service calls and timely work ticket close out. Delivering Advanced Security Technologies to One of the Largest Banks in the US. The SDI Team delivers integrated CCTV, access control, alarm and antiskimming devices for over 2,000 bank branches across 12 states, as well as the bank s highly-secured governmental processing facilities, cash vaults, office buildings and operations/call centers.
6 A Responsive Integrator that Understands the Bank Environment. SDI has structured its organization with one overarching purpose: to deliver not only superior security technology services, but to deliver outstanding customer service throughout our bank clients organizations: Understanding of Regulatory Compliance Requirements From Office of the Comptroller of the Currency (OCC) audits to Bank Protection Act standards, SDI s services, program approach and reporting are mindful of our banking clients compliance requirements. SDI s corporate team is prompt in providing compliance reporting, business licenses, insurance certificates, audited statements and other documentation as required by industry regulation and our clients internal audits and assessments. Quick Adoption of Bank Supplier Systems SDI s back office teams can quickly gear up to clients preferred procurement and payment systems, including Ariba systems. SDI works with clients to meet invoice process and billing detail expectations. Coordination with Multiple Stakeholders SDI understands the structure of community, regional and national banks, and works well with corporate security officers, physical security managers and dedicated programming groups. With our corporate IT resume, we work extremely well with IT Departments and CIOs. Quality Program Throughout project engagement, SDI conducts regular quality and customer satisfaction audits of our performance, reliability and customer service to ensure that our Teams are delivering on what we promise. 100 Branches in 12 Weeks. When an SDI client bank acquired regional branches of a competitor, they relied on SDI to convert the facilities security systems in a quick and cost-efficient manner. SDI s Project Managers quickly surveyed each branch, and put a logical project plan together that met corporate s schedule and was respectful of security and branch teams time and involvement. The SDI Team pre-staged all project equipment, coordinating multiple vendors and logistics to deliver the new portfolio of branches on time, on budget and on-spec. SDI Team has invested the time to learn what is important to us, and anticipates our needs to quickly deliver resolutions to technical and compliance-related issues. Security Director National Commercial Bank
7 5 of the busiest AIRPORTS in the world 2nd busiest AIRLINE in the world 4th busiest container PORT in US 5th largest COMMERCIAL BANK in the US 4th largest CREDIT CARD PROCESSOR in US 5th largest non-profit HOSPITAL SYSTEM in US 3rd largest DRUGSTORE CHAIN in the US Largest WATER PURIFICATION and WASTE WATER TREATMENT PLANTS in the world 2nd largest PUBLIC TRANSIT in the US 2nd ranked COMMUTER RAIL SYSTEM in the US 2nd largest FIRE DEPARTMENT in the US Nation s largest CONVENTION CENTER Nation s largest DISTRICT COOLING FACILITY 2nd busiest 911 CALL CENTER in the nation Nation s 3rd largest PUBLIC SCHOOL SYSTEM About SDI Systems integrator SDI delivers missioncritical technologies that ensure security and revenue generation for complex, high-value environments. With a 25 year corporate resume, SDI addresses the higher IT demands of critical environments to deliver zero downtime, enhanced security and risk mitigation strategies. From airports to banks to commercial properties, SDI delivers deep technical expertise and complex systems past performance, with an agile delivery model focused on complete customer satisfaction. sdisolutions.com 888.YOUR SDI SDI Solutions Largest commercial PROPERTY OWNER in the US One of the largest downtown DEVELOPMENTS in the US Award-winning STATE EMERGENCY OPERATIONS CENTER copyright 2015 SDI SDI Solutions LLC All rights reserved.
White Paper: Managed Network Services Trends for Today s Enterprise Organizations Released December 2010 Spacenet Inc 1750 Old Meadow Road McLean, VA 22102 www.spacenet.com 866-480-2263 1 Table of Contents
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