Hosted Service Providers Win with Polycom

Transcription

1 Hosted Service Providers Win with Polycom

2 Agenda What do hosted customers want and need? Why are endpoints critical for success? What makes a winning endpoint partner? Why is Polycom the best endpoint partner? Win with Polycom! 2

3 What Do Hosted Customers Want and Need? Robust business communication capabilities A SMB price tag with low upfront capital outlay Trusted advice on selecting the right VoIP solution Solutions that are easy to deploy, manage and support Enhanced productivity and increased speed of business 3

4 Why Are Endpoints Critical For Success? Primary customer interface Define the users capabilities and experience Influence perceived service value Drive customer satisfaction Showcase service differentiation Highlight additional capabilities (e.g. applications) Determine configuration, service and support requirements Significantly influence total cost of ownership Provide opportunities for future enhancement 4

5 What Makes A Winning Endpoint Partner? Independent supplier Recognized for innovation, quality and reliability Customer oriented product line Solutions for diverse communication environments and modes Advanced technologies for differentiated capabilities Seamless and deep integration with your call control platform Scalable for future capabilities Easy to configure, deploy, manage and upgrade Strong technical and sales support Multiple co-marketing opportunities Works with service providers to define and build solutions that meet customer needs 5

6 Why is Polycom The Best Hosted Endpoint Partner? Polycom does not compete with its partners The Polycom brand adds tremendous value Polycom products enable superior VoIP solutions Polycom endpoints enable differentiated services Polycom solutions are easy to manage, control costs and scale for the future Polycom delivers strong support and marketing programs 6

7 Polycom Does Not Compete With Its Partners Polycom is not an IP PBX manufacturer, thus doesn t compete against my business model for my customers. I can completely trust Polycom to be my leading endpoint platform. Chris Jones, CEO, Intuitive Voice Technologies An independent endpoint supplier Doesn t manufacture IP PBXs Call control platform agnostic Committed to open standards Sells 100% indirect through channel 7

8 The Polycom Brand Adds Value Polycom brand is highly regarded Number one market leader Award winning products Source: Profitability from Customer Affinity Survey, CMO Counsel,

9 Products Enable Superior VoIP Solutions Broad product portfolio for SBM needs Desktop, conference and wireless phones Applications Industry leading innovations Polycom HD Voice Patented Acoustic Clarity Technology II Rich choices and deep integration with certified call control platforms 9

10 Products Enable Superior VoIP Solutions <Insert Your SP s Logo Here> Softswitch Partners Service Provider One-Stop Shop IP Network Local Mobility Carpeted Office Conference Room Remote Mobility Open SIP Applications 10

11 $200 $ $400 $ $100 $200 Products Enable Superior VoIP Solutions Executive Executive office Professional s office Telephone attendant's desk Performance Executive office Telephone attendant's desk Verticals with custom applications (hospitality, healthcare, etc.) Mid-High Manager s office Telecommuters Verticals with custom applications (hospitality, healthcare, etc.) Mid-Range SoundPoint IP 450 Office Cubicle SOHO Mainstream Office Cubicle SOHO Value Cubicle Call center Economy Common areas Warehouse Dorm room SoundPoint IP 430 SoundPoint IP 320/330 SoundPoint IP 501 Performance Next-Gen Conference Phones for large, medium and small conference rooms SoundPoint IP 670 SoundPoint IP 650 SoundPoint IP 550/560 Color Attendant Console Attendant Console Portfolio meets diverse needs of SMBs SoundStation IP 7000 &

12 Endpoints Enable Differentiated Services Best voice quality and clarity Polycom HD Voice Hi-resolution displays for applications Color for added ease of navigation Superior quality and reliability Advanced communications capabilities Robust call handling 34 line registrations and 24 concurrent calls Caller ID capabilities Shared call appearances Increase ARPU with applications Polycom Productivity Suite Third party applications through Polycom API Create service stickiness and upsell opportunities 12

13 Easy To Manage, Control Costs & Scale For Future Polycom Solutions Help Control OPEX Easy to integrate, deploy, manage, and support Minimum touch provisioning VLAN discovery Voice quality metrics monitoring Reliable and easy to use phones No integration issues with call control platforms Minimize support calls Lower total cost of ownership (TCO) 13

14 Easy To Manage, Control Costs & Scale For Future Polycom Solutions Scale For Future Continuous innovations and improvements Two major software releases per year Future-proof features GigE support HD Voice Applications-enabled display Electronic Headset (EHS) interface Video capability Applications Enable service sustainability Prevent early obsolescence Avoid unnecessary CAPEX in the future 14

15 Strong Support Infrastructure Easy access to Polycom market experts Channel Sales Managers SEs Product Managers Product Marketing Managers Executive Sponsors Robust training infrastructure and programs Live and on-demand webinars by Polycom University Knowledgeable distributors to support you 24 x 7 global technical support 15

16 World-Class Marketing Programs High-Impact Marketing Campaigns Global Partner Conferences Polycom Partner Resource Center (PRC) Channel Launch Toolkits Polycom Advantage Program MDF Program DEMO Program Polycom First Program Polycom PAYS Road Shows Joint Press Releases 16

17 Win with Polycom! Sell without competitive concerns Leverage the power of the Polycom brand Create superior VoIP solutions Deliver differentiated services Increase ARPU, control OPEX and scale as your services grow Succeed with an excellent support infrastructure and world-class marketing programs 17