Have capital expense budget restrictions Want to focus more IT resources on the core business

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1 Hosted PBX

2 Hosted PBX What is Hosted PBX? A highly scalable, cloud-based, Communications-as-a-Service (CaaS) offering Allows multi location businesses and organizations to: Dramatically reduce the capital investments and operating costs of managing enterprise-wide communications Accelerate the deployment of IP and unified communications Simplify IP communications infrastructures Provides end-to-end voice and data solutions Delivered over the XO nationwide private network Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 2

3 Partners With this solution: Delivery of IP voice is owned, delivered and managed through a long standing partnership among XO Communications and its XO technology suppliers: Broadsoft, Polycom and Cisco Multi-tenant offering is enabled through a virtualized cloud platform Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 3

4 Audience A great fit for organizations that: Have capital expense budget restrictions Want to focus more IT resources on the core business Ideal for organizations with many branches or campus-like environments Financial Healthcare Professional Services Education Retail Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 4

5 Growth of IP Voice Services Market By 2015, 60% of all North American enterprises will move at least 30% of their voice communications to the cloud * The IP voice services market is growing at a 28.8% Compound Annual Growth rate* *Sources: Gartner Market Insight: IP Voice as a Service vs. Premises-Based Enterprise Telephony, North America, ; Gartner Predicts 2011: Adoption of Unified Communications, Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 5

6 Rationale for Cloud-Based Delivery Model Why are enterprises shifting to a cloud-based delivery model for voice IP communications? Lower Total Cost of Ownership is key driver R The certainty of being able to project monthly expenses for company-wide Voice IP communications through an affordable monthly charge per employee that includes phones & calling features R The ability to make the most use of bandwidth for both voice and data R To maintain control of standardized calling policies but outsource the operation and expense of communications services to a trusted service provider Combined voice and data over same circuit Scalability and Flexibility Predictable Monthly Costs Eliminates capital expenses of IP-PBXs Free Site-to- Site Long Distance Productivity Benefits High Definition, Voice, Video, Mobility Features/UC Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 6

7 Benefits Beyond exceptional cost savings, this solution provides broad appeal and advantages Reduces IT requirements Frees up resources to focus on core business Provides managed, outsourced solution Lowers risks and maintenance of using outdated technologies Improves productivity with UC Modernizes enterprise IP voice with in-network HD voice that results in clearer, more productive calls Gives you the mobility and UC tools enabled by Voice over IP Provides Flexibility and Scalability Centralizes control of calling features for group administrators and employees Is quick to change as organization grows Includes Business Continuity Provides failover to ensure disaster recovery Has added redundancy built into the network Ensures Reliability and Performance Provides quality of service monitoring to ensure call clarity Delivers IP communications over XO Tier 1 nationwide IP network Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 7

8 Availability Available in entire XO network footprint XO Communications is the leader in business VoIP with more than 1 million end users Services covering all 50 states and 2,700 cities One of the largest nationwide VoIP footprints Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 8

9 Next-Generation IP Communications Includes the highest quality IP Communications for your organization s network Solution includes choice of High Definition IP Phones from Polycom and Cisco, paired with feature sets Gives you centralized control of advanced calling features with each phone package Allows your group administrators and individual employees to manage their own sets of calling features through a robust, secure online Management Portal Enables your business to benefit from Unified Communications now and in the future High Definition voice quality across the network Mobility features that allow users to seamlessly move conversations between cell phones and office phones, and work from anywhere Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 9

10 Performance and Reliability Provides exceptional performance 99.9% service availability for voice Pre-qualification best practices approach helps you determine VoIP readiness metrics for optimum delivery and quality of service Built-in quality of service monitoring for call clarity Includes business continuity built into the solution Failover within the XO cloud Redundancy built into XO network Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 10

11 Conceptual Illustration Hosted PBX Since all of the applications for XO Hosted PBX reside in the cloud, businesses can enjoy the benefits of IP communications without having the extensive upfront costs of installing new PBX equipment. Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 11

12 Features Key Features Benefit Unlimited local and long distance site-to-site calling across corporate network High Definition voice Cost savings of lower long distance Optimized WAN bandwidth through call compression technology High quality voice assuring clear communications between parties and sites HD technology captures a wider spectrum of conversations including clarification of higher frequencies and consonants, and elimination of cell phone buzzing and ambient noise resulting in clearer and more productive phone calls Basic and Executive feature sets, group features, enhanced features Proactive quality of service monitoring 24x7 provisioning access with help just one phone call away Call routing, voic , Hosted PBX Anywhere mobility features that provides virtual presence to today s mobile and dispersed workforce XO monitors quality of service to provide HD Voice call clarity Web-based customer management portal for feature enablement and service changes Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 12

14 Available Calling Features Alternate Numbers Anonymous Call Rejection Automatic Call Back XO Anywhere Plus Busy Lamp Field Call Forwarding Always, Busy, No Answer, Not Reachable, Selectable Call Return, Transfer, Waiting Calling Line ID Delivery Blocking Do Not Disturb 4 Digit Extension Dialing Last Number Redial Multiple Call Arrangement N-Way Call Privacy Push-to-Talk Selective Call Accept & Rejection Shared Call Appearance Three-Way Call Voice Messaging-User Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 14

15 Industry Recognition for Voice over IP XO Communications consistently places as one of top business VoIP providers in recent industry reports from Infonetics and Frost & Sullivan XO Communications has more than 1 million business VoIP users Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 15

16 Hosted PBX Why XO? Award-winning portfolio of business VoIP and advanced IP network services delivered over the advanced XO nationwide, private IP network When combined with our SIP Trunking and access services, Voice over IP allows you to optimize monthly connectivity expenses XO Communications has the expertise and standard processes in needs assessment, site qualification and deployment to ensure that your installation and cutover go smoothly Long-standing partnership with a leading UC technology supplier and the latest platform functionality Professional Services support customer experience Pre-qualification best practices approach helps you determine VoIP readiness for optimum delivery and quality of service Proactive, inline quality of service monitoring for call clarity Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 16