1 Quick Guide for Polycom VVX 400 Business Media Phone Document Date: 01/28/14 Document Version: 1.0d
2 VVX400 Quick Guide Content VVX400 Diagram... 3 Polycom VVX400/410 Telephone Feature Overview... 4 Polycom VVX 400 Series Business Phone...4 Key Benefits...4 Home View... 5 Calls View...6 How to Use your Polycom VVX 400 Business Media Phone...7 General Help... 7 Answering the Phone... 7 Voic Transfer a Call (ANNOUNCED)...8 Transfer a Call (BLIND-NOT ANNOUNCED)...8 Conference Call (Three-Way Calling)...8 Call Park...9 Park Pickup...9 Phone Top Features Adjusting the Volume on the phone...10 Changing the Ring Type...10 Dialpad...10 Directory (from the Home key)...10 Phone Reboot...10
3 VVX400 Diagram
4 Polycom VVX400/410 Telephone Feature Overview Polycom VVX 400 Series Business Phone The Polycom VVX 400/410 telephones brings high-quality, cost effective solution to front line staff handling moderate volume of calls through advanced UC telephony features. Building on its intuitive color user interface of the VVX 400/410 makes navigation easy and requires minimal training Asian character support Hard Keys: 12-key dial-pad, home, speaker, mute, headset, volume, messages, hold, transfer 4-way navigation cluster with center select key Supports Polycom VVX Expansion Module and Polycom VVX Color Expansion Module (Expandability up to 3 modules) Does not support VVX Camera or Bluetooth Headset Key Benefits Improve productivity for office staff and cubicle worker s via an intuitive larger, color display and easy to use line appearances Make more efficient and productive calls with the unparalleled voice clarity of Polycom HD Voice Leverage previous IT infrastructure investments deploy VVX 400 business media phones on your existing network without needing to upgrade your call control platform Easily integrate with third- party UC and productivity applications for broad, standards-based, open APIs The Polycom VVX 400 Series color mid-range business media phone for today s office workers and attendant consoles delivering crystal clear communications. Small Office Home Office (SOHO), call center, cubicle, office desk 12 lines or speed dials 3.5 color TFT with 320 x 240 pixel resolution Polycom HD Voice up to 7 KHz on all audio paths (speaker, handset, headset) Model x Ethernet 10/100 or Model x Ethernet 10/100/1000
5 Home View You can display Home view by pressing. Home view displays your phone line, messages, settings, and information. At the bottom of Home view is a Page Indicator that shows how many pages of icons Home view displays. Icon Description Registered line Unregistered line Placing a call Phone warning Login credentials invalid Shared line To change the highlighted icon, use the navigation key and the select key. Press Select to access the desired menu. Also on the display is an icon of a phone with a checkmark. This phone icon will change depending on the status of the phone, forwarding, DND, etc.
6 Lines view is your phone s default display. Lines view displays your phone line(s), your favorites, and soft keys in the soft key area. Calls View You can access Calls view (shown next) if your phone has multiple calls in progress, or you have one held call. Use the up and down arrow keys to see all your calls. If your phone has multiple lines, calls display under the associated line. Call color indicates status: Dark green Active call Bright blue Incoming call Dark blue Held call Use the Navigation Key to move between calls and the Select Key to highlight a call. The soft keys apply to the highlighted call. If your phone is idle, you can press a line key to access the telephone.
7 How to Use your Polycom VVX 400 Business Media Phone General Help This is not a touch screen telephone and requires the use of the Navigation Wheel (Key) and Select Key to navigate through the items displayed on the display screen or using the buttons around the display window. The content choices will change in the Soft Key area by the activity state of the phone. Answering the Phone To Answer a call: Pick up the handset If you have a headset, press the headset button. If you prefer speakerphone, press the speakerphone button to answer the call or the Answer soft key. To Answer a second call: While on a call, a second call is seen on the screen and you will hear a brief ring sound. Press the Answer soft key at bottom of Soft Key display window First call will be placed on hold automatically Use the Navigation Key to move between calls and the Select Key or Soft Key to select active call. To go back to the first call: Use the Navigation Key to highlight the first call, Then press the softkey labeled RESUME or the Select key To put a call on Speaker Phone: Press SP Phone (right side of dial pad) The button will turn green when active. To mute a call, press the mute button. The display will show a microphone with an X slash through it and the indicator light will turn red. To put a Call on Hold Press the soft key that is labeled HOLD or the HOLD button (right side of key pad). To Pick up from Hold, do not pick up the handset Press RESUME Press Hold button Use Speakerphone or pick up the handset Voic Ask your system administrator to be sure voic is enabled, to get the voice portal # and default password. For more information, please review the Voice Portal User Guide (add hyperlink to user guide here)for more information. The first time you call your Voic , you will need to set up a new passcode and record your spoken name. Simply follow the voice prompts. FROM YOUR MASERGY PHONE: Press the envelope (left side of dial pad) Tap Message Center Enter your passcode and press #.
8 How to Use your Polycom VVX 400 Business Media Phone FROM ANY PHONE: Dial your extension or DID# and wait for the voice mail to pick up. Press *. Enter your passcode and press #. OR Dial the voice portal telephone number. Enter your extension. Enter your passcode plus #. FROM SOMEONE ELSE S MASERGY PHONE. Dial the voice portal telephone number, press *. Dial your extension, then your passcode and #. Note: To clear the message waiting indicator, Press *99. Transfer a Call (ANNOUNCED) To Transfer a call, while on the phone: Press the soft key labeled Transfer. Dial the extension or phone number you want to transfer the call to. Wait on line for called party to answer. When party 2 answers, tell them who is on the line. Press the soft key labeled Transfer to connect the two parties. If they decide they do not want the call, press CANCEL to speak to the caller. Note: An announced transfer is recommended to some cell phone providers. A blind transfer can sometimes go directly to voice mail. Transfer a Call (BLIND-NOT ANNOUNCED) To Transfer a call, while on the phone: Press the Blind soft key. Dial the extension or phone number you want to transfer the call to Press Send soft key. Press the soft key labeled Transfer To Transfer a call directly to Voic while on a call: Press the soft key labeled More Press the soft key labeled SendVM Enter the extension number Hang up. Conference Call (Three-Way Calling) To Make a 3-Way Call: Dial the first number or receive first call Press the softkey labeled More Press the soft key labeled Conference. The 1st call is automatically put on hold. You get a dial tone. Dial the second number, Press the soft key labeled SEND Once the second caller has answered, Press the soft key labeled More then the softkey labeled Conference. Everyone is together on a Three Way audio Call. Your display will show Active: Conference To separate a 3-Way Call: Press the softkey labeled Split. Both calls go on hold. They cannot talk to each other. Use the Navigation Key to select one call and press Resume to talk. To End Call use soft key to Hang up.
9 How to Use your Polycom VVX 400 Business Media Phone Call Park is a non-exclusive Hold. It puts a call on hold that can be picked up any telephone within the company. A call can be parked by anyone at any extension and then the call can be picked up from any extension. Once a call has been parked, your phone is free for other calls. You should have IM or paging to utilize Call Park most efficiently. Only one call can be parked at an extension. If the parked call has not been picked up after 45 seconds, the call will ring back to the phone where the call was answered and parked from. This 45 second timer can be extended by the administrator. Call Park While on the call you want to park press the soft key labeled More. Press the soft key labeled Park. Then dial the extension. Press the soft key labeled Enter. Page the person to let them know there is a call parked at their extension. Park Pickup Press the soft key labeled ParkPck. Enter your extension (where the call was parked to). Press the soft key labeled Enter.
10 Phone Top Features Adjusting the Volume on the phone Note: These buttons are located at the bottom of the phone (below keypad) While the phone is idle the volume keys adjust the ringer. While on the handset, headset or speakerphone the volume keys adjust the volume. Changing the Ring Type Press the Home hard key, shaped like a house Use the Navigation Key and the Select Key to choose Settings Press 1 for Basic Press 4 for Ring Type Use the Navigation Key to scroll to each Ring Type Press the soft key Play to review the Ring sound. Press the soft key Select for desired ring. Dialpad When you start dialing a phone number, a list of recent calls will appear on the display. Use the Navigation Key to scroll through this list and use the soft key Dial to make your phone call. Directory (from the Home key) This is a view of the numbers saved into the phone using the Polycom phone services with your personal phone list, group custom directory, and/or group common phone list. You can easily arrive here by tapping Home, and then selecting the Directories with the Navigation Key and the Select Key. You will see 3 choices 1. Contact Directory 2. Recent calls (all calls received, missed and dialed lists) 3. Favorites Use the Navigation Key and the Select Key or pressing item number. When in the Recent calls, use the Navigation Key and the soft key Dial to make your desired phone call. Phone Reboot Periodically, the phone may require a user reboot. Reasons for this include accepting a new configuration or new software upgrade. There are two ways to reboot the phone: Unplug the power supply or Ethernet LAN cable, wait two seconds and then plug it back in. OR Press the Home hard key, shaped like a house Use the Navigation Key and the Select Key for Settings Press 1 for Basic Press 7 for Restart Phone Press soft key for Yes Note: The reboot process is complete when the telephone display is back to idle.
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