HV4175 Certificate in Patisserie (Level 4) School of Hospitality Food, Beverage and Cookery

Transcription

1 HV4175 Certificate in Patisserie (Level 4) School of Hospitality Food, Beverage and Cookery Programme Handbook 2015

2 Disclaimer Wellington Institute of Technology (WelTec) exercises reasonable skill and care to ensure the information contained in this Programme Handbook is accurate at the time of publication. However, programmes and courses are subject to continuous processes of review and change and WelTec reserves the right to change the content, location or method of presentation of any programme or course to reflect changing circumstances including student demand and resource availability, and to update this Programme Handbook accordingly. The online edition of the Programme Handbook is the official Programme Handbook. WelTec accepts no responsibility or liability for errors or omissions that may be contained in this Programme Handbook, nor any consequences arising therefrom. Copyright 2015 WelTec owns copyright of this Programme Handbook. No part may be reproduced, stored in a retrieval system or offered for resale without WelTec s written permission. Contact WelTecHandbook@weltec.ac.nz for more information. Wellington Institute of Technology Programme Handbook February 2015 HV4175 Certificate in Patisserie (Level 4)

3 School of Hospitality PROGRAMME HANDBOOK 2015 HV4175 Certificate in Patisserie (Level 4) Publication Date: 16 February 2015 Wellington Institute of Technology Programme Handbook HV4175 Certificate in Patisserie (Level 4)

4 HAERE MAI Whai korōria ki te atua i runga rawa Maunga rongo ki te whenua Whakaaro pai ki ngā Tangata Katoa. Tena Koutou Katoa, Tēnei te mihi atu ki a koutou ngā Tauira o Te Whare Wananga o Te Awakairangi. Nau mai haere mai ki tēnei Wananga o tātou. Kia kaha koutou ki te whai mātauranga i tēnei tau, ki te whakarongo hoki ki ō koutou kaiako. Whāia te kotahitanga o te wairua. Mā te rangimārie me te aroha e paihere (pursue unity of spirit, which is bound together by peace and aroha) He mihi nui tēnei kia koutou ngā Tauira o Te Whare Wananga o Te Awakairangi. Nau mai haere mai ki tēnei Whare Wananga o tātou. Overview and Programme Specific Information Page 4

5 CONTENTS HAERE MAI... 4 CHIEF EXECUTIVE S WELCOME... 7 EXECUTIVE DEAN S WELCOME... 8 INTRODUCTION... 8 TAIKURA... 9 OUR COMMITMENT TO LEARNING ACADEMIC CALENDAR STAFF AIMS GRADUATE PROFILE CAREERS STAIRCASING PROGRESS THROUGH THE PROGRAMME GRADUATION CRITERIA PRIZES LEARNING AND TEACHING ASSESSMENT PROCEDURES Academic Honesty and Assessment Integrity Assessment Rationale Assessment Schedule Format of Assessments Practical Assessment Theory Assessment Assessment Cover Sheets Submitting Assessments Turnitin Extension before the Course End Date Extension after the Course End Date Unarranged Late Submission Further Assessment Attempts Assessment Results Notification Challenging Assessment Decisions External Examinations RISK MANAGEMENT, SAFETY AND HEALTH ATTENDANCE and PUNCTUALITY WITHDRAWAL ADDITIONAL COSTS PERSONAL EQUIPMENT AND MATERIALS REQUIRED TEXTS STATIONERY REQUIREMENTS EQUIPMENT REQUIRED OFF-SITE PRACTICAL AND WORKPLACE COMPONENTS DRESS AND PRESENTATION EMPLOYMENT INFORMED CONSENT AND CONFIDENTIALITY STUDENT SURVEYS Overview and Programme Specific Information Page 5

6 STUDENT SUPPORT Getting Help Māori: Te Whare Āwhina Pasifika Student Counselling Service Disability Library Services Learning Support Student Mentors WelTec Student Association (WSA) and Student Council COURSE DESCRIPTORS Overview and Programme Specific Information Page 6

7 WELCOME TO WELTEC CHIEF EXECUTIVE S WELCOME Talofa Lava, Kia Orana, ni sa Bula Vinaka, Namaste Kaise Hai, Sat sri akal, Malo e Lelei, Halo Olgeta, Taloha ni Marhaba, Bozu, Fakalofa Lahi Atu, Annyong haseyo, Ni hao Greetings, Kia Ora, Welcome to Wellington Institute of Technology Te Whare Wananga o te Awakairangi In selecting to learn at Wellington Institute of Technology (WelTec), you have chosen a place of learning that aims to give you not only the working lifestyle you want, but also, a friendly and comfortable environment where you can feel at home. By enrolling at WelTec, you are setting out on a learning journey. What you learn and for what purpose, are your decisions to make. We want to walk beside you as your coach, partner and mentor; offering support, facilities, opportunities, tools and information to help you reach your goals. When you enrol, you will find that the majority, or maybe all, of your courses take place on one campus. Whether your classes are held at our Wellington sites, in Auckland, any of our Petone or other sites, all are your campuses. With your Student ID card, all services and facilities are there for you to use. Please let us know if you have any queries or needs we haven t yet met. Best wishes for a happy and successful year. Linda Sissons (Dr) Chief Executive WelTec is proud to be Smokefree Overview and Programme Specific Information Page 7

8 EXECUTIVE DEAN S WELCOME Welcome to WelTec your place for learning. As an institute of learning you, as a student, are our key priority. All staff at WelTec have one primary focus and that is to help facilitate your learning in order to assist you to reach your goals. As you progress through your studies please take the opportunity to access the facilities and staff support available. Your success is our success. Julia Hennessy (MEd, MMgt, PGDipHSM, BA, DipN) Executive Dean INTRODUCTION This Programme Handbook provides information relating to the programme you are enrolled in with WelTec. There is also an associated WelTec A-Z that has other helpful information regarding systems and processes that operate at WelTec. The Official and most up-to-date version of this Programme Handbook is online at: These handbooks are revised from time-to-time. The latest version is online. The WelTec A-Z of general information is online at: WelTec s policies that apply to students and this Programme Handbook are located at: If you find any errors, or have suggestions for improvements this Programme Handbook, please send your thoughts to the Programme Handbook team at: WelTecHandbook@weltec.ac.nz Overview and Programme Specific Information Page 8

9 TAIKURA During 2015, a new quality management system, named Taikura will be progressively implemented. Taikura: means the heart of the tree, symbolising a strong heart, which enables a tall, strong tree with good fruit thus good, strong policies leading to successful students. is the Quality Management System for institutions under the governance of the Council of WelTec and Whitireia Community Polytechnic. provides the foundation to guide the development and operation of the governance, academic and business policies, rules and procedures. Taikura identifies the following key policy principle areas: 1. Te Tiriti o Waitangi 2. The Learning Environment 3. Evaluation and Improvement 4. Quality Management The Academic Manual within the Quality Management System contains policies, regulations and procedures that affect students. Those most likely of interest to you as a student are: A1-R1 Academic Statute A3 Enrolment A4 Learning and Teaching A5 Student Support A6 Results and Awards The Academic Statute provides staff, students and applicants with the regulations that apply to the way programmes are run from enrolment to assessment, results and graduation. Policies which relate to students are available for your reference at: WelTec has two documents that help us provide the best learning environment possible: Student Code of Conduct Commitment to Learning The Student C ode of Conduct sets out the standards and principles for WelTec students in order to maintain an atmosphere and environment that encourages learning and effective partnerships by treating all people and the campus with respect and consideration. It specifies minimum standards and the consequences if these are not met. The Commitment to Learning sets out how we meet the principle that Learning is based on the concept of ako, a respectful reciprocal relationship that nurtures and sustains the learning relationship between WelTec and its students. As part of Taikura, the following Commitment to Learning document outlines the principles of commitment and engagement required between WelTec staff and students in order to achieve learning success. Overview and Programme Specific Information Page 9

10 OUR COMMITMENT TO LEARNING Overview and Programme Specific Information Page 10

11 TRIMESTER ONE TRIMESTER TWO ACADEMIC CALENDAR Teaching Period Week No Monday date MON TUE WED THU FRI SAT-SUN Auckland 5 26-Jan Anniversary 6 2-Feb Waitangi Day 7 9-Feb HV4175 Patisserie Programme commence Orientation Maori Students 8 16-Feb 9 23-Feb 10 2-Mar Mihi Whakatau; Orientation Petone Tri 1 Starts Orientation Church St, Cuba St Wellington Orientation Petone International Orientation Petone Tri Mar Mar Mar Mar Easter Break Easter Break 15 6-Apr Easter Break Easter Break Break Break Break Apr Apr Apr ANZAC Day 19 4-May May May May 23 1-Jun 24 8-Jun Jun Jun Jun 28 6-Jul Jul Tri 1; Queen s Birthday Tri 2 Starts HV4175 Patisserie Programme commence Wellington Graduation Tri 1 Ends HV4175 Patisserie Programme finish Tri 1 Results Jul Tri Jul 32 3-Aug Aug Aug Aug Aug 37 7-Sep Full Year Sep Break Break Break Break Break Sep Sep 41 5-Oct Oct Oct Oct Labour Day 45 2-Nov Tri 2 Ends Overview and Programme Specific Information Page 11

12 TRIMESTER THREE Teaching Period Week No Monday date 46 9-Nov Tri 3 Starts Nov Nov Nov MON TUE WED THU FRI SAT-SUN Tri 3 HV4175 Patisserie Programme Finish 50 7-Dec Dec Tri 2 Results Dec WelTec closed for Christmas 1 28-Dec-15 WelTec closed for New Year Holidays 2 4-Jan Jan 4 18-Jan 5 25-Jan 6 1-Feb Wellington Anniversary Tri 3 Auckland Anniversary 7 8-Feb Waitangi Day 8 15-Feb WelTec re-opens 9 22-Feb Tri 3 Ends Feb 11 7-Mar Tri 3 Results Tri x Tri x Last date for refund on withdrawal or transfer in that Trimester enrolment period - 10 working days from course start for 17 week courses - 20 working days from course start for week courses Last date to withdraw (75% of course enrolment period) The up-to-date, day-to-day and week-by-week timetables are located at: Overview and Programme Specific Information Page 12

13 STAFF Executive Dean: School: Head of School: Associate Head of School: Julia Hennessy Hospitality Ben Shadbolt Clare Jay Phone: The main person to approach for academic advice and guidance while you are enrolled is the programme s manager, Clare Jay. Staff Member Qualifications Role Address Campus, Location, City WELTEC ( ) Bok, Robert City & Guilds ASM Robert.bok@weltec.ac.nz GIBBS, Paul City & Guilds ASM paul.gibbs@weltec.ac.nz Position Abbreviations: ASM Academic Staff Member SASM Senior ASM PASM Principal ASM AIMS This programme is intended for persons undergoing training for, or employed in the Hospitality and Catering Industry World Wide. Its purpose is to establish the knowledge and skills required through progressive levels from initial patisserie preparations to culinary arts and supervisory responsibilities in the patisserie industry. The programme has been designed to allow for food preparation, cooking method and presentation, which may be found across a wide range of cultures. GRADUATE PROFILE Successful graduates will have the necessary knowledge and skills to operate under supervision in a pastry kitchen environment of a typical outlet. They will have the skills appropriate for a person to enter a commercial patisserie environment. CAREERS Successful graduates may work in cafes, restaurants, hotels and other catering providers, locally, nationally or internationally. STAIRCASING Graduates may advance to the NZ2206 NZ Diploma in Tourism and Travel (Level 5). Overview and Programme Specific Information Page 13

14 PROGRESS THROUGH THE PROGRAMME Safety at work Hygiene at work Kitchen maintenance and design Budgets, costing and control Prepare and bake paste based products and desserts Prepare and bake cakes and sponges Students must demonstrate competency in each of the following Practical Competencies: Prepare meringue based products and desserts Prepare gelatine set desserts Prepare egg set desserts Prepare and bake chemically aerated products Prepare and cook fruit based desserts Prepare simple frozen desserts Prepare and bake fermented products Prepare and use creams, fillings and glazes Prepare hot and cold sauces Prepare and use decorative mediums GRADUATION CRITERIA To receive the City & Guilds International Diploma in Patisserie students must: successfully complete all courses including the external examination. To receive the Certificate in Patisserie students must: successfully complete all courses except the external examination PRIZES Prizes may be given to students at the successful completion of the programme of study or identified milestone within a programme of study. Prizes recognise achievement and provide motivation to achieve high standards of academic work, application, diligence, leadership and/or team work. Prizes are presented to the prize winners at the main WelTec graduation ceremonies. Criteria for the prizes are available upon request from the programme manager, Clare Jay, or by visiting the prizes page on the WelTec website. Overview and Programme Specific Information Page 14

15 LEARNING AND TEACHING The theory component of the programme is delivered through structured tutorials and student research. Student centred learning is the focus of the practical component where students work towards perfecting their skills with tutor assistance and practical demonstrations. All teaching and learning is geared to producing quality products for sale in the School's outlets. The City & Guilds Examination is an external online examination set by City & Guilds and consists of multiple choice questions. To receive the City and Guilds International Diploma in Patisserie students must successfully complete all courses including the external exam. Classes run from Monday to Thursday each week with resits generally being held on Fridays. Class start/finish times vary according to your timetables. Class times are generally from 8:00am to 12:30pm or 12.30pm to 5.00pm Note: Timetable changes and upcoming events will be posted on the class notice boards, students are advised to check notice boards on a regular basis. ASSESSMENT PROCEDURES You need to become familiar with the assessment procedures for your courses and this programme. The overall programme procedures are given below. Course specific assessment procedures and requirements may also be noted in Course Outlines. Please note that all activities that contribute towards your final course grades, and therefore your qualification completion, are known as assessments (or more precisely summative assessments). Your tutors may use many different types of assessment activities in your courses. Academic Honesty and Assessment Integrity The Academic Statute part 4 requires that you: make yourself available to undertake all summative assessment items at the time and place stipulated by the teaching staff responsible for the course act with integrity (honesty) during assessments. You are expected to: Submit material that is your own original work Collaborate only when permitted Acknowledge contributions from other sources by using the APA reference format (failure to do this correctly may be regarded as plagiarism) Keep written and electronic work secure to prevent others from accessing and copying work Understand the definition of academic dishonesty and the consequences of breaching the regulations (see A4-P8 Academic Dishonesty procedures). WelTec conducts assessments in the context of Taikura - Commitment to Learning, within rules set out in the following regulations and policies: Overview and Programme Specific Information Page 15

16 A1-R1 The Academic Statute o Assessment o Aegrotat Circumstances o Challenging Assessment Decisions o Assessment Results and Course Grade o Academic Appeals o Supervised Assessment Regulations o Results and Grade Methods A4 Learning and Teaching A6 Results and Awards If you are approached by any person or website offering to assist you with essay writing or to complete assessments for you, please contact your tutor or send an to the Associate Head of School as soon as possible. Do not agree to let other people do your work for you. Assessment provides the opportunity for you to receive feedback on your learning, and for tutors to track your progress. It is only through genuine learning and assessment that your qualification will have credibility and value. You may ask your tutors at any time about the quality-assured status of the assessment activities you are asked to complete. Assessment Rationale The courses in this programme are assessed using competency-based methods. The courses in this programme are assessed using competency-based methods. Assessment Schedule Please refer to your Course Outline for the Assessment Schedule for each of your Courses. The Schedule will detail the assessment type (test, assignment, presentation, etc.), topic being assessed, due dates and weighting (if appropriate). Any other conditions will be noted as they apply to the assessments for that course. Format of Assessments Please check your Course Outline for a marking/assessment schedule to follow to assist you to meet the requirements of the assessment. If you require any further assistance contact your tutor and/or Learning Support tutors. Practical Assessment Verbal and written feedback is provided with the initial assessment. Verbal comments are provided in the re-sit. Practical Cookery/Patisserie Assessment Rules and Conditions: Full kitchen uniform (as listed under dress and presentation) MUST be worn. plan: One copy. Books: No books in kitchens during assessment. Lateness: Will not be allowed entry to an assessment. Disruption of other students during assessment - will result in an automatic re-sit. Waste: All waste is to be kept during assessment, for assessor s inspection. Overview and Programme Specific Information Page 16

17 Breaks: If necessary, you may take a break. You MUST inform assessor before leaving. Marking: Please check marking criteria. Results: Your tutor will advise you of the result within five working days. Theory Assessment Theory Project: The Certificate in Patisserie theory project consists of three parts. Each part is designed as underpinning knowledge of lessons and topics covered during the programme. Assessment Cover Sheets All paper-based assessment you submit either in person or by post, must have a completed Cover Sheet of which there are two versions: When it is your own submission When you are submitting as a member of a group (only one cover sheet required all need to sign) You need to complete all parts of the form, including the declaration, before submission. It is highly recommended that you follow this paper based submission process even if you are invited to make assessment submissions via . If your course advises you to use the online Turnitin portal for assessment submission, then there is no need to submit a Cover Sheet. Please refer to your course outlines, and the section Submitting Assignments below for more information. Submitting Assessments It is essential that you meet the assessment submission deadlines notified in your Course Outlines' assessment schedules - unless you have pre-arranged for an extension with your tutor. Some assessments may have time-related criteria attached. Your Course Outline informs you of these particular assessments, and the reasons for the time criteria. Lateness, absence or early departure from these assessments may carry specific penalties. To submit assessments in te reo Māori or New Zealand Sign Language you must advise the Associate Head of School within 10 working days of beginning the course. To receive special assistance to undertake an assessment, please call (04) or ability@weltec.ac.nz for provision of this support. You will need to state the nature and type of assistance required. Turnitin See A1-R1 Academic Statute, part 4. As part of the promotion of a culture of academic scholarship and honesty at WelTec, some courses require all students to submit their assessments to Turnitin, an originality checking system. Turnitin compares your submitted assessment against a database of existing text from many sources, including the internet and submissions by other students. Turnitin then generates an originality report identifying any potentially unoriginal content. Information Overview and Programme Specific Information Page 17

18 provided in the report may be used when an assessor wishes to verify the academic honesty and originality of the work you have submitted. Your submitted assessments, once analysed, also become part of the Turnitin database. If a course uses Turnitin, you will be provided with more information and instruction on its use. For courses that do not use Turnitin, you are still required to ensure your academic honesty. Any detected academic dishonesty is subject to being investigated following the procedures for Academic Dishonesty. Extension before the Course End Date To request the submission of an assessment after the notified due date, but before the end of the course (the course end date), you must submit Request for Extension Before Course End Date A4-F510, prior to the due date. You must state the reason (one of illness, injury or exceptional circumstances) for requesting the extension. You then submit the request form to your tutor, who may decline the request, or approve the request and negotiate a new submission date/time. Extension after the Course End Date See A1-R1 Academic Statute, part 4. To request the submission of an assessment after the notified due date and after the course end date, you must submit Request for Extension After Course End Date A4-F511, as soon as possible and not later than 48 hours before the assessment due date. You must state the reason (one of illness, injury or exceptional circumstances) for requesting the extension. You then submit the request to the Associate Head of School, who may approve an extension for a period of no more than 10 working days after the course end date, where there are valid reasons. Where there are extenuating circumstances, the Associate Head of School may recommend an extension of more than 10 working days to the Board of Studies. Unarranged Late Submission See A1-R1 Academic Statute, part 4. Where work has been submitted late without an approved extension, your initial assessment attempt is deemed to have occurred. Further Assessment Attempts See A1-R1 Academic Statute, part 4. In practical competencies, reassessment is available upon payment of the cost of materials needed for the reassessment. Students are entitled to two reassessments. Further reassessments may be available subject to availability of equipment, staff and materials. Students may resit the City and Guilds International Diploma in Patisserie principles examination at the specified time. There is a fee payable. If you are late, fail to attend or unsuccessfully complete an assessment you will be required to do a re-sit. Please watch your class notice board for re-sit times and dates. Overview and Programme Specific Information Page 18

19 A re-sit fee of $50.00 applies to all practical and theory re-sits. Re-sit fees are paid at the Student Hub/Student Information Office. Then take the receipt to the Technicians Office for food to be ordered. Food will not be ordered without re-sit payment received one week prior to the re-sit. NO payment NO re-sit Watch your class timetable for re-sit dates and times. Practical cookery assessment rules and dress code also apply to re-sits Be early and be ready! Have a work plan and recipes. Further assessment attempts may be limited by the type of assessment or by the number of attempts permitted per assessment, course, level or programme. Further assessment attempts may involve either: Improving a previous submission, where the tutor considers that, with suggestions for improvement but no further learning time, you are likely to achieve a pass result. Submitting a new, similar but not identical assessment, where the tutor considers that you require further learning time. The new assessment covers the entire scope of the original, not merely those parts you did not complete successfully in the previous submission. Within five (5) working days of the release of the assessment result, you may make a request to the Associate Head of School for a further assessment opportunity. Each further attempt may require the payment of a fee plus costs involved in the provision of materials for the attempt. A further attempt is recorded for internal purposes and does not show on any official academic notification. On successfully completing a further assessment, the minimum pass result is awarded. Assessment Results Notification See A1-R1 Academic Statute, part 4. Course assessment and final grades are reported using the Grade Key 1 method. Grade Keys are explained in Schedule 2 of the Academic Statute. Once your tutor has marked your assessments you will be notified of your result. When the assessment is in the form of a practical in-class demonstration/observation, you are likely to receive your results immediately or soon after the assessment activity has concluded. When the assessment is a supervised test you are able to review your work, but the assessment is collected and retained by WelTec. When you submit an assessment it is returned to you along with feedback to explain the reason(s) for the assessment result. Results for each assessment are available within 15 working days on WelTec's Student Results portal at: Final course grades are available within 25 working days from the course end date. Grades are viewable through the WelTec's Student Results portal at: Overview and Programme Specific Information Page 19

20 Use your WelTec login and password to access a number of items, such as your assessment results, current course enrolments, and other details. Challenging Assessment Decisions See A1-R1 Academic Statute, parts 4, 7. You are encouraged to discuss any concerns about an assessment result with the tutor in the first instance. If you find a mistake in the counting or addition of marks, you may request a recount from the tutor within five (5) working days of the assessment results being released. If you consider that your assessment has not been marked according to the assessment criteria, you may challenge the result in writing to the Associate Head of School within five (5) working days of the assessment results being released. The Associate Head of School may arrange for your submitted assessment to be re-evaluated by another assessor, who may be independent of the programme. The outcome of the re-evaluation is your final result. You will normally be advised of the final result within ten (10) working days of receipt of the request, or within five (5) working days of receipt of any independent assessor s report, whichever is later. See A1-R1 Academic Statute, part 6. You may appeal an academic decision only after available procedures and steps within the Faculty/School, including those in Challenging an Assessment Result above, are exhausted. You may appeal against a final course grade on the following grounds: a. Additional information has become available since the approval of the course grade by the relevant body and/or b. There is evidence of procedural irregularities in the assessment process. Applications for appeal must be received in writing by the Chair of the Appeal Committee within five (5) working days of the release of final course grades. In exceptional circumstances the institution may extend the time for receipt of the application for appeal. External Examinations See A1-R1 Academic Statute, part 8.. City & Guilds International Diploma in Patisserie is an external online examination. You may resit the examination at a specified time. There is a fee payable. RISK MANAGEMENT, SAFETY AND HEALTH In New Zealand, the laws regarding workplace safety, mainly the Health and Safety in Employment Act 1992, are enforced by the Ministry of Business, Innovation & Employment with responsibilities placed on both the employer and the employee. For Kitchen Safety, Occupational Safety and Health (OSH) requirements are set out as follows: Employer / Training Provider Responsibilities: Provide and maintain a safe workplace. Overview and Programme Specific Information Page 20

21 Provide and maintain facilities for safety of employees. Ensure that machinery is safe. Ensure workers are not exposed to hazards at work. Have plans for dealing with emergencies. Inform/train staff in emergency plans. Inform staff of potential hazards and how to prevent them. Provide training in safe work practices. Employee / Student Responsibilities: Take responsibility for personal safety. Act in a safe manner in the workplace. Follow safety instructions. Follow safety procedures for the use of equipment. Take responsibility for the safety of co-workers. Do not misuse safety equipment. WelTec students share the responsibility of maintaining a safe and healthy working environment whether on campus or studying off-site (See A3-R2, Student Code of Conduct, Section 3.4). ATTENDANCE and PUNCTUALITY All daytime classes will have a common start time on the hour and must finish by 50 minutes past the hour, to allow time for students and staff to arrive at their next class on time. An objective of study with WelTec is to prepare you for your career in industry. Your attitude, attendance and behaviour are important. Please give your best effort and ensure your behaviour and attendance reflect your desire to achieve. You should therefore arrive on time, fully equipped and, if applicable, dressed and groomed appropriately for practical sessions. You are expected to attend all classes and assessments as timetabled. If you are not able to attend then you should notify your course tutor. Daytime classes start on the hour and finish by 50 minutes past the hour, to allow time for students and staff to arrive on time at their next class. Note that students on student allowances/living costs who do not: meet prescribed attendance requirements, and/or disengages in their learning and assessments, and does not respond to contact from the institute, are reported to Academic Records and Administration. It is your responsibility to inform StudyLink if you change your study details. Overview and Programme Specific Information Page 21

22 WITHDRAWAL If you accept your Offer of Place and then decide not to attend the programme, you must withdraw in writing, otherwise fees will be charged to you, whether or not you have attended classes. If you start to attend classes the last date for a refund on withdrawal or transfer is: 10 working days from course start for 17 week courses 20 working days from course start for week courses If you withdraw from your programme within the time period specified above you will have no academic record for that enrolment, and any results achieved are not reported to external organisations. If you formally withdraw before 75% of the course has elapsed, your academic record will show the grade WD (withdrawn) for the course. If you cease to engage after 75% of the course has elapsed your academic record will show an appropriate grade, which may be a fail grade. See A1-R1 Academic Statute, part 2. ADDITIONAL COSTS The WelTec Patisserie kit and text book are an additional course related cost. Please check the schedule of Course Related Costs provided with your confirmation letter and invoice. PERSONAL EQUIPMENT AND MATERIALS You are required to provide the following equipment and/or materials in addition to the usual items such as stationery: Standard certificate knife and tool kit. Standard certificate chef's uniform. REQUIRED TEXTS Hannneman, L.J (2005). Patisserie 2nd rev ed. Amsterdam: Elsevier STATIONERY REQUIREMENTS You provide you own stationery items for your studies. Tutors will tell you if other equipment and/or materials are required for specific courses or classes. EQUIPMENT REQUIRED You expected to attend practical lessons and theory classes with the appropriate resources required. It is essential that you have the required text book (see Required Texts), the Course Manual, correct chef whites, sturdy shoes (See Dress and Presentation) and approved WelTec Patisserie Kit. Overview and Programme Specific Information Page 22

23 OFF-SITE PRACTICAL AND WORKPLACE COMPONENTS You are expected to do two weeks unpaid work experience placements, a total of 25 hours. This can be in a restaurant, café, hotel or any catering organisation of their choice. Quite often this will lead to full time employment offers for students, once they have successfully completed their programme. All students are expected to participate in the two weeks work experience component of the programme. You will select your placement with the support of your tutor in the decision making process, if necessary. The component is designed to support and enhance the programme and to give you the opportunity to apply your skills in a commercial environment. Techniques such as working with chemically and fermented aerated products and complex pastry manufacture and finishing techniques will have been taught during the programme. You are monitored throughout the duration of the placement and it is expected that you adhere to the agreed terms and conditions of the placement provider and WelTec. Prior to participating in any workplace component, you are provided with a written statement showing: The purpose of the placement; The learning outcomes associated with the workplace component; The expectations for participation and behaviour while on the worksite; How you will be monitored, supported and assessed (including a copy of any evaluations forms to be provided to an employer for completion), The student, employer and WelTec s responsibilities, including: - Student behavioral standards and work ethics - Ethical considerations - The requirement for each student wishing to participate in work experience to give permission for disclosure by the institute to the relevant employer of any personal or medical circumstances of the student that may need to be managed as risk in the workplace by the employer; What to do, and who to contact, if difficulties arise; WelTec s Complaints procedure; and WelTec s Sexual Harassment Prevention policy. Students will also be provided with a letter of introduction to the employer that explains: The purpose and benefit of work placement for you, WelTec and the employer; The employer s financial obligations; The responsibilities of the employer for your assessment and evaluation; The liabilities of the employer; Intellectual property rights as they relate to student outputs. Overview and Programme Specific Information Page 23

24 DRESS AND PRESENTATION When on class visits and trips, tidy casual dress is required. Kitchen work: Uniform to be worn as required and must be clean and pressed: Hat white hair under hat to be tied in bun and contained (hair net, may also be required) Neckerchief colour blue folded properly Jacket white clean, ironed and white buttons only. Sleeves folded back once Apron white clean and ironed Chef pants chequered hemmed clean and ironed Shoes rubber soled, black solid upper. Must cover the front and back of the foot and have sturdy non-slip soles. No sports or gym shoes No jewellery (includes rings, watches, facial piercing studs, earrings) Hands, short and clean nails no nail polish WelTec Student ID badge Dry and clean tea towels are provided. EMPLOYMENT The Chef tutors at WelTec have a constant rapport with chefs in the hospitality industry and can quite often recommend a work place for finishing students. WelTec have a student employment notice board located in the Student Noticeboard area where industry frequently place notice of employment vacancies. INFORMED CONSENT AND CONFIDENTIALITY You will be asked to complete a consent form if WelTec wishes to use a photograph of you in any publications. Personal information collected and stored by WelTec is kept confidential. STUDENT SURVEYS WelTec is interested in the experience students have during their time studying. As well as informal conversations with students, there are three main surveys available to students to express their views and rate WelTec services. As a student new to WelTec: In the first few weeks you will be invited to participate in the WelTec EV1 - First Impressions Survey ( This is open to first-time WelTec students, and asks for your rating of and views about your enrolment experience, the initial in-class experience, and also your experience of the online resources on Moodle. Overview and Programme Specific Information Page 24

25 During your course time: Your course outline may indicate that your course will have an EV4 - Tutor and Course Survey ( undertaken towards the end. This helps the Programme Team to improve the teaching, the course, and the value of the programme to students. Note: you will need a specific 'survey event code' supplied by the survey administrator to use the EV4 (you can t do it otherwise). At the end of the programme or year: In the final few weeks of the programme, or year, you will be invited to participate in the EV3 - Student Satisfaction Survey ( This asks you about your overall experience of WelTec's services, the programme, teaching, skills development, career enhancement, and overall satisfaction. All WelTec surveys are anonymous; we do not ask you for identification. We do however ask for some demographic information (age range, sex, enrolment types, ethnicity, etc.) in order to make sense of trends for particular student groups. The outcomes of the surveys are reported as aggregated information and tables to the WelTec Academic Committee. The reports are also made available to students. STUDENT SUPPORT As a WelTec student, there are supports available to you as below. Getting Help The staff of the WelTec Learning Commons are your first point of contact for information and help while at WelTec, with: IT or log on issues Assistance with accessing and using online learning Where to find places and people on campus Help for distance students Help to access and use WelTec services and resources Making appointments for support staff We are available on every campus and online as well. The Learning Commons is where you can access drop-in computers, library resources, meeting and study rooms and all the help you might need. Contact the team on 0800 WelTec ( ), learningcommons@weltec.ac.nz or check out Māori: Te Whare Āwhina Support to assist Māori students achieve successfully at WelTec is available from the Tamaiti Whangai team who are located in Te Whare Awhina, Kensington Ave, Petone. Te Whare Āwhina supports the participation and success of Maori students at WelTec. Concepts of Manaakitanga and Āwhina guide the centre. Services and support are wide and varied, and include mentoring support, advocacy, assistance with enrolment information, scholarship information, pathway planning including employment options, cultural and pastoral support. Please check us out at Overview and Programme Specific Information Page 25

26 Please contact us at 28 Kensington Avenue, Petone Campus, on (04) or 0800 WelTec (935832), or Pasifika We want to ensure your success as a Pasifika student at WelTec, so we provide great staff, support services and resources. Students at the Petone campus are able to call in to the Pasifika Centre to get support and connect with other Pasifika students. If you are on another campus, Pasifika staff will be there regularly or contact them for a time to meet, or make contact online. Support includes mentoring, advocacy, assistance with enrolment information, scholarship information, pathway planning including employment options, and cultural and pastoral support. Please check us out at visit us in the Pasifika Centre, Student Hub, Ground Floor Tower Block, Petone or contact us on 0800 WelTec ( ), learningcommons@weltec.ac.nz Student Counselling Service If you have any issues with your personal well-being, WelTec (in collaboration with Vitae) provides all students with access to individual counselling services and trauma support. Vitae has a team of independent counsellors and psychologists, who are based throughout New Zealand. The counselling service is completely confidential and all students are entitled to three free counselling sessions. For identification purposes only, you will need to provide your WelTec Student ID number and the name of the programme in which you are enrolled. This service is available 24 hours, 7 days a week through Vitae. All services are provided in professional rooms off campus and are available to students from all WelTec Campuses. Contact Vitae on free phone or go to and fill out the online self-referral form. Disability WelTec is committed to inclusive education and eliminating barriers for people with disabilities. If you are enrolled at WelTec and have an illness, a disability or a learning difficulty then we encourage you to contact our Ability Resource Service before you start your study. WelTec have a dedicated and supportive team of people who will help to ensure that your specific needs are addressed by helping you set up your individual learning plan and any other resources you may need. You can meet us in the Learning Commons, Level 2, Tower Block Petone, contact the team on 0800 WelTec ( ) or learningcommons@weltec.ac.nz Library Services Library Services are available at all of our campuses with access to print, online material, and help with finding the resources required to support your study. The Learning Commons Librarians are here to assist you with your study needs by guiding you to a wide range of relevant books, journals, videos and online resources. Overview and Programme Specific Information Page 26

27 They will assist you to research information on your chosen subjects and to reference your material correctly using the APA referencing format. Call in and chat with the Library staff at your campus Learning Commons with any questions you may have. Contact the team on 0800 WelTec ( ), or check out Learning Support Learning Advisors are here to offer you a wide range of educational support such as report or essay writing, literacy and numeracy, maths and other academic skills to help in your learning journey. We can provide advice, support and friendly assistance to help make your study at WelTec successful. It's easy to book an appointment with a Learning Advisor, just call in and chat with the team at the Learning Commons, or contact them by phone or . Contact the team on 0800 WelTec ( ), learningcommons@weltec.ac.nz or visit Student Mentors Life is full of challenges that can get in the way of your study. When those challenges occur, either with life or study, our Student Mentors are here to help you. Their job is to help you eliminate those barriers that impact on your attendance or success Your Student Mentor will come to you - just contact the Learning Commons team to make an appointment or drop into one of the Learning Commons. Contact the Student Mentor team on 0800 WelTec ( ), learningcommons@weltec.ac.nz WelTec Student Association (WSA) and Student Council WSA provide student activities, a chance for students to be involved and have a voice in institutional affairs and assists in providing independent student advocacy service to all students. You can meet WSA in the Student Hub, Ground Floor Tower Block, Petone, contact them on (04) or 0800 WelTec ( ) on Facebook, or weltecsa@weltec.ac.nz COURSE DESCRIPTORS Course Descriptors are the formally approved documents that describe: The course title, level, credit value The aims of the course What you will be learning the Learning Outcomes that guide the content and process of your learning experiences and activities with your tutor The assessment activities you need to complete to show how well you have developed your skills and knowledge against the requirements of the Learning Outcomes Overview and Programme Specific Information Page 27

28 The texts or resources that you are required to purchase. Note: for some courses the latest texts may be listed either in the Required Texts section above, or in your Course Outline. If you are not certain, clarify the text or edition with your tutor. Any external standards that the course is also meeting the requirements of (may be unit standards, professional bodies, vendor certifications, etc.) Course Outlines, which your tutors will provide to you in class, or through Moodle, contextualise the Descriptors for your particular class for this year. Within the first week of starting a course, you should receive a written course outline containing at a minimum the timetable and assessment requirements. It may also contain tutor information, course topic details, rules, requirements and expectations specific to the course, and other useful information. See A1-R1 Academic Statute, part 3. The course descriptors for this programme are found in the Programme Handbook page of Moodle where this Handbook was located; you can open the course descriptors here. Note: Please be aware that not all courses listed in the course descriptors are offered in any given trimester or year. For further information please contact your Student Advisor. Overview and Programme Specific Information Page 28