HiPath Xpressions V5.0 Unified Messaging

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1 HiPath Xpressions V5.0 Unified Messaging Srdjan Milosavljevic ETF Beograd, Januar 2007 Protection notice / Copyright notice

2 Today s Enterprise Communication Environment 67% of communication attempts result in leaving multiple messages in different places. 65% of decision-making is delayed because colleagues fail to respond in time. 93% of organizations have missed a deadline or delayed a project due to impeded access to key decisionmakers. Sources: CIO Insight, Wall Street Journal, 2005 Source: Sage Research, Unified Communications Applications: Uses and Benefits, January, 2006 Page 2

3 Why do I Need Unified Messaging? Increasing media options, employee mobility, and communication volume generate Overload and Friction which result in: Waste of costly employee time Delayed decision-making Stalled business processes Employee burnout Page 3

4 HiPath Xpressions Unified Messaging From a single multi-media mailbox, users retrieve and manage voice, fax, and SMS messages Saves costly employee time Speeds-up decision making Secures technology investments Access message inbox via any telephone, standard client or internet browser Page 4

5 New with HiPath Xpressions V5.0 SIP integration with HiPath 8000 IP-connectivity with HiPath 3000/4000/5000 HiPath OptiClient extension integration Telephone user interface (TUI) enhancements User-configurable TUI Daily greeting timer URL message notification Page 5

6 Siemens Open Unified Communications Offerings Business process integration Voice / IT domain integration Preference-based Presence-based Collaboration & conferencing Advanced communications portal / dashboard Open / SIP One-number service Speech recognition Basic communications portal Unified messaging / mixed media Voice messaging OpenScape HiPath Xpressions Page 6

7 An OPEN Unified Messaging Solution is... IP-enabled and based upon open standards Integrates with a wide variety of communications platforms (PBXs) Integrates with a variety of systems OPEN rational evolution protects past, current and future technology investments. Page 7

8 Open Standards Enable Integration with a Wide Variety of Communications Platforms Avaya Nortel Centrex HiPath Xpressions HiPath 8000 HiPath 4000 HiPath 3000 HiPath 5000 NEC HiPath DX Mitel Cisco Realitis ROLM 9751 Hicom 300 H Page 8

9 Standards-Based Connectivity Options Protect Investments TDM or IP-connectivity with HiPath 3000/4000/5000 SIP-connectivity with HiPath 8000 HiPath Xpressions HiPath 8000 HiPath 4000 HiPath 3000 Benefit: Your HiPath Xpressions investment is protected when its time to migrate to IP and when it s time to change or upgrade your communications system. HiPath 5000 Page 9

10 Open Standards Protect Investments by Enabling Integration With All Standard Clients Microsoft Exchange / Outlook Lotus Domino / Notes HiPath Xpressions supports simultaneous integrations on a single system. Novell GroupWise Qualcomm Eudora Page 10

11 Single View of all Messages Saves Employee Time View all messages in a single inbox Access message inbox from anywhere Voice Mail Fax Mail SMS Office PC Office Phone Internet Browser Mobile Device Page 11

12 HiPath Xpressions Voice Mail Expedites Business Communications Access and manage voice mail from any phone, standard client or internet browser Forward incoming calls to a any phone Customize greetings based on caller type Easily record daily greeting Optimize your telephone menu (TUI) Page 12

13 HiPath Xpressions Fax Mail Expedites Business Communications Access and manage fax mail messages from any phone, standard client or internet browser Receive, edit and archive faxes Send or forward faxes to any printer or fax machine Send faxes directly from MS Word or PowerPoint Attach faxes to messages Offer fax-on-demand to callers Page 13

14 HiPath Xpression Expedites Business Communications Access and manage from any phone, standard client or internet browser Attach voice messages and faxes to messages Use Xpressions as an system for your small business Page 14

15 HiPath Xpressions Short Message Service (SMS) Expedites Mobile Business Communications Send short messages to mobile phones using a standard client Receive SMS from mobile phones in your unified inbox Be notified of new messages via SMS Page 15

16 Access High-Priority Messages First for Increased Efficiency What a relief!! Only five messages from my boss. myxpressions folder filters high-priority messages for easy access User defines which messages are high-priority Avoid wasting time listening to unimportant messages while mobile Makes unified messaging practical and efficient for mobile employees Enables faster response times to customers and colleagues Page 16

17 Blend Media for Messaging Efficiency Send a combined voice and message Answer a voice message with Forward an with a voice annotation Attach a fax to an Convert to fax Route fax via phone Convert to voice Page 17

18 Access Messages with Speech to Keep Informed While Mobile Have messages and calendar entries read over the phone Use voice commands to record and send voice messages Please read my urgent messages Page 18

19 Access Messages with an Internet Browser While Out of the Office The Web Assistant provides users access to message inbox from any internet browser Page 19

20 What Positive Business Impact Can I Expect? Saving employee time saves money AND accelerates business A typical employee saves 43 min. per day by managing all messages via a single inbox. A frequently mobile employee saves 55 min. per day by managing all messages via a single inbox. 10% of mobile unified messaging users save more than 2 hours per day. Page 20 Source: Sage Research, Unified Communications Applications: Uses and Benefits, January, 2006

21 Why is Siemens the Best Choice? Protection notice / Copyright notice

22 Gartner Rates Siemens as the Leader 2006 Unified Communications Segment Magic Quadrant for Unified Communications, 2006 Ability to Execute Challengers Leaders IBM Mitel Networks Avaya Interactive Intelligence Microsoft Cisco Nortel Alcatel Oracle TeleWare NEC AVST Ericsson Siemens Niche Players Visionaries Completeness of Vision Source: Gartner (January 2006) Authors: Bern Elliot, Steve Blood, Drew Kraus Gartner Research s 2006 Landmark Study of Unified Communications Segment Shows Siemens clearly the leader among the leaders Endorses the architecture and the strategy Demonstrates that all companies who pursue this strategy and architecture really are the new leaders in communications NOTE: This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Siemens Communications. Page 22

23 More than 5000 Customers Around the Globe Use HiPath Xpressions Page 23

24 HiPath Xpressions Strengths OPEN Non-Siemens PBX support IP-connectivity to HiPath PBXs Multiple systems simultaneously supported COMPLETE Incorporates the full range of media Access high-priority messages first with myxpressions filtering folder Voice commands and trusted-number access improve messaging experience while mobile FLEXIBLE Access messages via any internet browser Single or dual message store, user-by-user Internal fax or integration to 3rd-party fax server Page 24

25 HiPath Xpressions V5.0 Unified Messaging PITANJA? HVALA! Copyright Siemens Enterprise Communications Protection notice All / Copyright rights reserved. notice