Challenges in Today s Communications Communications Are Not Unified

Transcription

1 HiPath OpenScape

2 Challenges in Today s Communications Communications Are Not Unified Fragmented user communication experiences (both personal and professional) lead to these top communications frustrations: 67% must leave multiple messages in different places 65% decision-making is delayed because colleagues fail to respond in time 59% aren t able to locate a colleague At a time when businesses are becoming ever more mobile Sources: CIO Insight, Wall Street Journal Siemens HiPath OpenScape Highlights Jan-07 2

3 Challenges in Today s Communications Communications Are Not Unified Enterprises Are Mobile: 44% of iworkers are regularly mobile 66% of enterprise employees will travel in % of corporations support teleworking 24 million teleworkers in US CIOs will spend 23% more on wireless networking in 2005 Sources: CIO Insight, Wall Street Journal, ITAC, Executive System Research Center, Siemens Marketing Siemens HiPath OpenScape Highlights Jan-07 3

4 HiPath Unified Communications Building Block Applications Business process integration Voice / IT domain integration Preference-based Presence-based Collaboration & conferencing Advanced communications Portal / dashboard Open / SIP One-number service Speech recognition Basic communications portal Unified messaging / mixed media HiPath OpenScape HiPath Xpressions Unifying all communications across wired and wireless domains Traditional Distributed Hosted environments Voice messaging Siemens HiPath OpenScape Highlights Jan-07 4

5 The Value of Presence Imagine It in ALL Your Business Processes What If You Could Bring the immediacy of instant messaging into your most important business tasks? Launch a Web conference and share documents from within your workflow applications? Launch an unscheduled workgroup conference using your voice and your mobile phone? See if someone is available to take your phone call? Click once and reach an entire workgroup? Value Proposition: HiPath OpenScape Removes Wasteful Communications Guesswork and Expense from Your Workflow, Dramatically Improving Key Business Processes Siemens HiPath OpenScape Highlights Jan-07 5

6 What Is HiPath OpenScape? Full-Spectrum Presence within Existing Business Applications NOT a separate point solution Presence-based, preference-based and process integrated solution for improved workflow Real-time software suite on Microsoft LCS platform Single presence-enabled view of users and devices Speech-enabled conferencing and collaboration Necessary Capability for Competing in the Global Information Economy Siemens HiPath OpenScape Highlights Jan-07 6

7 HiPath OpenScape Enhances Your Existing Voice / Data Infrastructure Investments HiPath OpenScape Middleware: Is platform independent Uses existing desk and mobile phones Integrates into existing applications / processes with Web services tool kit Provides voice portal access for mobile users Makes your live communications server more valuable Siemens HiPath OpenScape Highlights Jan-07 7

8 What HiPath OpenScape Enables That You Couldn t Do Before Manage Your Infrastructure; Don t Let Your Infrastructure Manage You Contact Individual, Not a Device Easily Manage Your Group Collaboration and Incorporate into Business Processes Siemens HiPath OpenScape Highlights Jan-07 8

9 What Are the Unique Features of HiPath OpenScape on Top of Microsoft LCS? Rules-Based, Automated Routing to Any Preferred Device Group Presence and Workgroup Portal Capable of Working with Live Meeting, or Other Conferencing Solutions Click to Call, IM or via Contact s Preferred Device Tell Me When Feature to Automatically Track a Contact s Voice and IM Availability Click to call (PBX Phone), click to conference via PBX conf bridge Call Toast - Accept incoming calls on PBX phone or Voice redirect Portal for to any Mobility other and destination Caller Self-Service Comprehensive Developer Tool Suite for Integrating Presence and Collaboration Features into Business Process Applications Siemens HiPath OpenScape Highlights Jan-07 9

10 Who Benefits Most from This Presence-Rich Solution? Sales Marketing Management Customer Support RFP Teams Product Teams Project Teams For Collaborative Mobile Teams: Knowledge workers using various media to collaborate Teams with members who are frequently mobile Teams that regularly share documents / information Teams that work on tight project deadlines Customer-facing experts in the enterprise Specifically Focused to Support Dispersed, Mobile Workers Communications Requirements Siemens HiPath OpenScape Highlights Jan-07 10

11 What Can Your High-Value Team Do with HiPath OpenScape? Use multimedia presence awareness to work smarter Exploit speech, presence-aware conferencing tools Reduce cost of communication and travel Turn business process improvement into competitive advantage Siemens HiPath OpenScape Highlights Jan-07 11

12 1. Work Smarter Presence-Based Communications Integrated into Microsoft SharePoint Alan (Sales Executive) Alan clicks on taskbar to discuss RFP response status with Pritam, an available RFP coordinator Alan sends IM to Mike asking for RFP docs Pop-out Window Mike advances IM chat to audio call RESULT: Using presence-enhanced collaboration in context, Alan has a more responsive project team, all have less redundant messages to process. Customer s RFP is finished faster. Siemens HiPath OpenScape Highlights Jan-07 12

13 2. Empower High-Value Mobile Teams Launch / Join Conference with Natural Speech While Mobile HiPath OpenScape User Guest Welcome to HiPath OpenScape Would You Like to: Listen to voice messages? Change your presence status? Place a telephone call? Send a voice message? Start an audio conference? Access your or calendar? Review your task list? Welcome to HiPath OpenScape Would You Like to: Leave a message? Access team documents? Join a scheduled conference? Schedule a meeting with your contact? Siemens HiPath OpenScape Highlights Jan-07 13

14 Utilizing Unique Tell Me When Feature to Contact Temporarily-Unavailable Colleagues Susan (Nurse) Susan creates Tell Me When voice alert. HiPath OpenScape calls Dr. Lewis when mobile phone comes on. Jim Miller (IT PC Support) Sets Tell Me When IM alert for Jim. When his IM status changes to online, IM begins. Dr. Lewis (Surgeon) RESULT: Presence works to help Susan communicate the right way, the first time. No voice messages, no multiple failed contact attempts. Frees her up to spend more time with patients. Siemens HiPath OpenScape Highlights Jan-07 14

15 HiPath OpenScape Awards and Recognition September 2005 Top of Leader Quadrant Unified Communications Magic Quadrant February 2005 Winner: Annual Excellence Awards, Enterprise Collaboration Frost & Sullivan Collaboration Solution of the Year Best of Show, eweek / PC Magazine BCR Best Presence-Enabled Communications App September 2004 Basex Excellence Award TMC Labs Innovation Award, June Internet Telephony Siemens HiPath OpenScape Highlights Jan-07 15

16 Why Siemens? Gartner Rates Siemens Top in Unified Communications Magic Quadrant for Unified Communications Ability to Execute Challengers Microsoft NEC IBM Mitel Avaya Cisco Alcatel Nortel Leaders Siemens Interactive Intelligence Polycom Interwise AVST Niche Players Visionaries Completeness of Vision Source: Gartner (February 2005) Gartner wrote: Siemens HiPath OpenScape product was an early entry into the nascent UC market. It is the most mature and open of the products in the market, with its second generation now in preparation. Gartner urges buyers to consider these emerging unified communication products because they have the potential to significantly alter and improve the ways that individuals, groups and companies interact and perform. Siemens HiPath OpenScape Highlights Jan-07 16

17 HiPath OpenScape Reference Customers Short-Term ROI We ve dramatically improved productivity, business processes, client responsiveness, customer interactions and employee satisfaction with the [HiPath] OpenScape solution. Our investment is expected to pay for itself in the first year. Gene Rodgers, President / CEO, STAR IT, Boston, USA Real-Time Collaboration Being able to quickly assemble and execute an instant audio-conference with top management executives in Rio and Sao Paulo is a great benefit from this project. Francisco Silvio de Oliveira Mazzuca, Ops Director, Getulio Vargas Foundation, Brazil Enhanced Technology Investments Enhanced Technology Investments HiPath OpenScape is the ideal choice for anyone looking today for a unified communication solution capable of interoperating seamlessly with Microsoft services such as Exchange and Live Communications Server. René Fischer, CEO of Swisscom Solutions, Switzerland Siemens HiPath OpenScape Highlights Jan-07 17

18 New Era of Presence-Based Communication and Collaboration Microsoft s spotlight on presence will make desktop presence pervasive Explosive growth in EIM creates interest in All presence-based media Public IM declines as enterprises invest in secure IM & P platforms Total enterprise IM users grow at CAGR of 52.5% through 2010 Number of Users (Millions) Worldwide Forecast-Enterprise IM Users in Millions Year Source: Frost & Sullivan World Enterprise Instant Messaging Markets, 2004 Siemens HiPath OpenScape Highlights Jan-07 18

19 Thank You. Questions? Srdjan Milosavljevic