Magic Quadrant for Corporate Telephony in EMEA, 2003

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Magic Quadrant for Corporate Telephony in EMEA, 2003"

Transcription

1 Markets, S. Blood, C. Lock Research Note 2 September 2003 Magic Quadrant for Corporate Telephony in EMEA, 2003 Cisco and Alcatel continue to offer the market's most comprehensive corporate propositions. Siemens and Avaya join Nortel in the Leaders quadrant, but still have some work to do to match the strongest vendors. Core Topic Enterprise Networking: Voice Applications Key Issue Which vendors will be successful in nextgeneration voice technologies? Companies are migrating to IP telephony, but slowly. With IT budgets still tight, companies have to squeeze the last use out of their legacy PBXs. IP telephony got more of the limited money available in 2002 than PBXs, partly because there were fewer new shipments in Western Europe (see "Premises Switching Equipment: Western Europe, ," TCEC-WW-MS-0345, and "Premises Switching Equipment: Middle East and Africa, ," TCEC-WW-MS-0347). The evolutionary pace of adoption reflects a "replacement mentality." Telecom managers expect next-generation solutions to provide the same capabilities as the traditional platform, for a lower initial investment and total cost of ownership. This is because many companies do not realize that IP telephony's value is best tapped by using it to improve communication, which has a positive impact on business process (see "IP Telephony Can Revolutionize Business Communications," SPA ). Companies are still investing in hardware to expand their traditional PBX networks. Although this supports short-term business requirements, not all proposals from legacy PBX vendors protect user investment. Favor vendors that are migrating toward standards-based architectures; for example, appliance servers running Pentium processors and standardsbased operating systems such as Linux, VxWorks and Windows To be included in the Corporate Telephony Magic Quadrant (see Figure 1 and Note 1), vendors needed to have: 1. Sales and operational presence in more than one country in Europe, Middle East and Africa (EMEA) 2. Demonstrable telephony solutions for corporate enterprises Gartner Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice.

2 3. A lot of enquiries from Gartner clients Figure 1 Magic Quadrant for Corporate Telephony in EMEA, 2003 Challengers Leaders Ability to Execute Ericsson Ascom Philips Tenovis Siemens Enterprise Networks 3Com EADS Telecom Cisco Systems Alcatel Nortel Networks Avaya Mitel Networks As of August 2003 Niche Players Visionaries Source: Gartner Research (August 2003) Completeness of Vision Note 1 Evaluation Criteria Vendors were evaluated against the criteria set out in "Criteria for Magic Quadrant for Corporate Telephony, 2003," M : Completeness of Vision Corporate Strategy Market Message Technical Innovation Services Strategy Ability to Execute Mind Share/Market Share Product Capabilities Financial Capabilities Channel Distribution Leaders Cisco Systems' main sources of influence in the corporate telephony market are its strength in corporate network infrastructure, popularity with IT decision makers and growing influence with service providers across EMEA. Cisco has extended its capability to integrate with traditional PBX networks, offering more compelling migration propositions for the edges of networks. Several network service providers are proposing Call Manager as a value-added service for Cisco-based managed data network contracts, either to retain the contract, or to encourage companies to change suppliers. Cisco's relationship with the major service providers in Europe gives its customers access to lots of choice in managed services. Alcatel continues to execute well in the EMEA markets. The development of service providers is essential to competing against Cisco and to winning greater market share from incumbent telephony providers. Alcatel was quick to develop SIP 2 September

3 for its OmniPCX Enterprise and ecommunication Center to deliver unified communications solutions. The company has signed with systems integrators like IBM, Logical Networks and Getronics, as well as network service providers. This multivendor strategy is essential to complementing NextiraOne, which is developing into a multivendor channel. Companies should expect Alcatel to extend its managed services propositions through service provider channels. Nortel Networks improves its position in the Leaders quadrant by restructuring and refocusing on the corporate market and some innovative product development. Recreating the Enterprise Networks business unit enabled Nortel to focus in its strength on enterprise solutions. New channel partnerships with Damovo and NextiraOne strengthened the sales and support facilities available to pan-emea companies. The Multimedia Communication Server 5100 (formerly Succession Multimedia Xchange) is an innovative development for peer-to-peer internal communication. Nortel's demand stimulation programs have yet to improve channel sales. Companies should watch for evidence that Nortel is succeeding with new partners. Siemens Enterprise Networks moves to the Leaders quadrant because of its strong vision regarding its latest IP solutions (known as the second-generation IP initiative) and its development of OpenScape with Microsoft. Siemens recognized early that IP telephony contributes to business productivity. The company's "Real Time Communications" vision can be fulfilled by developing OpenScape. Acquiring Cycos, a unified messaging application, computer-telephony integration and call center vendor, will cement this vision. Enterprise Networks has remained profitable, but is struggling to sell outside its installed base. Siemens sells most of its products and services directly, limiting competitive channels for the HiPath portfolio. Siemens could serve its customers better by making use of its strong brand value. With more sales channels and partners, users would have a wider choice of sourcing and service options. Avaya moves to the Leaders quadrant because of its increased focus on telephony solutions for companies in EMEA. The MultiVantage suite became more visible following strongly targeted marketing of its telephony and highlighting of Avaya's strength in contact center solutions. Avaya concentrates only on the enterprise market that is, it does not manufacture mobile, optical or carrier network products (unlike most competitors) so its focus is much stronger. Its market leadership in North America has yet to translate to market share in EMEA. Avaya is returning to profitability, mostly through the strength of its services business. Global Services, launched earlier in 2003, is positioned to support Avaya's comprehensive channel program 2 September

4 in EMEA. Companies need to ensure the momentum behind Global Services does not introduce channel conflict with existing suppliers, making it more difficult to manage relationships. Challengers Tenovis moves into the Challengers quadrant following improvements in its ability to execute. Tenovis is emphasizing its business as a vendor with the acquisition of COM-ON to extend its unified communications capabilities. The company has been late to complete testing of Integral software on appliance servers running Linux, but this is now due for launch in Tenovis traditionally sold its products directly and maintained this approach for key markets in Europe. But it is exploring indirect distribution, adding channels like Telecom Italia and Telecom Austria. In an increasingly competitive market, companies may find that Tenovis' exclusion of its channel partners in key markets will limit choice for its product portfolio. Visionaries Mitel Networks is improving its market awareness of IP communications solutions, but most of its growth comes from the U.S. market. Mitel has a vision for enterprise communications, and developments in its 3300 ICP portfolio offer a smooth and cost-effective migration from its legacy SX2000 product set. Although Mitel has partnered with companies like Damovo and IBM to extend its market awareness across Europe, product sales have not delivered the expected revenue. Companies should expect Mitel to focus its strength in key vertical markets and develop value propositions for target channels to market if it is to challenge the market leaders. Niche Players 3Com has improved its position in the Niche Players quadrant through strong financial performance and sales of telephony in new markets. With the sale of CommWorks, 3Com is now solely focused on enterprise markets. Retention of intellectual property for voice products has enabled it to develop the VCX V7000 currently under trial in the U.S. market. Complementary development with NBX should enable 3Com to offer scalable communications solutions for distributed corporate networks. But companies will only get mainstream access to 3Com's telephony solutions if it develops its services proposition for channels to market. Ericsson Enterprise has yet to launch its next-generation replacement for the legacy MD110, originally planned for 2Q03. Its strategy is to mobilize companies by combining the 2 September

5 functionality of an enterprise PBX with the connectivity of a cellular network. Although mobility is increasingly important to companies, few will adopt cellular-based solutions enterprisewide. Ericsson continues to have a strong market share in EMEA, partly due to the low total cost of ownership for the legacy MD110. Because it is part of "Other Business," a division of Ericsson that is struggling, Ericsson Enterprise appears to be starved of funding to develop and market enterprise-oriented solutions. EADS Telecom recently divested its interest in Nortel Networks as part of a deal to swap the stakes each had in the others' telecom-related business. With the disposal, EADS Telecom has realigned itself in the market for defense and homeland security. Although security is a key issue for communications solutions and EADS Telecom retains a number of corporate customers, especially in France, Gartner expects the company to remain a niche market player for corporate telephony. Philips Business Communications (PBC) wasexpectedtobe acquired by Gores Technology Group in the first half of With the commitment in place, PBC has recently entered into partnership with NEC to co-develop IP telephony applications as well as announcing developments in its own Sopho product range. New ownership of PBC will increase the communications focus of the business, but at this stage it is not clear if the emphasis will be on product development or service provision. Ascom announced the sale of its Enterprise Communications division to Canadian Astra Technologies in July of The deal is due to be completed in the third quarter of With this acquisition, Astra adds enterprise communications to its portfolio of network access products and telephones. A key challenge for Astra will be to turn Ascom's PBX division into a profitable business while still understanding and developing to the needs of corporate customers. Bottom Line: As channels become multivendor, companies have increased choice in sourcing telephony products and solutions. Expect leading vendors to develop strong market propositions around the value IP telephony brings to the business, not just on the cost savings it offers for the IT department. Convergence enables companies to evaluate sourcing options for telephony. Network service providers will have strong managed service propositions as enhancements to IP virtual private networks, and will compete with integrated solutions from enterprise service providers. 2 September

By 2007, 80 percent of enterprise communications purchase decisions will require support for unified communications (0.6 probability).

By 2007, 80 percent of enterprise communications purchase decisions will require support for unified communications (0.6 probability). Page 1 of 5 Magic Quadrant for Unified Communications, 2005 14 February 2005 Bern Elliot Steve Blood Drew Kraus Source: Gartner Note Number: G00125707 Unified communications technology and applications

More information

IP Contact Centers Approach Maturity

IP Contact Centers Approach Maturity Decision Framework, S. Blood, T. Wright Research Note 11 December 2002 IP Contact Centers Approach Maturity Enterprises should evaluate IP-based contact-center applications and next-generation architecture

More information

Software Suites Will Dominate Europe's Call Center Market

Software Suites Will Dominate Europe's Call Center Market Market Analysis Software Suites Will Dominate Europe's Call Center Market Abstract: By 2006, sales of IP-based call centers in Europe will exceed those of TDM systems, but adoption of independent server-based

More information

Unified Communications MQ Selection Criteria for 2003

Unified Communications MQ Selection Criteria for 2003 Decision Framework, B. Elliot Research Note 22 January 2003 Unified Communications MQ Selection Criteria for 2003 Unified communications enable enterprises to control their communication options, leveraging

More information

IP Centrex and IP Telephony Offer Different Capabilities

IP Centrex and IP Telephony Offer Different Capabilities Competitive Analysis IP Centrex and IP Telephony Offer Different Capabilities Abstract: As IP Centrex and hosted IP telephony services become more mainstream, organizations must assess which solution is

More information

Magic Quadrant for North American Corporate Telephony, 2005

Magic Quadrant for North American Corporate Telephony, 2005 Research Publication Date: 12 August 2005 ID Number: G00129308 Magic Quadrant for North American Corporate Telephony, 2005 Jay Lassman, Rich Costello, Jeff Snyder 2005 represents a turning point for enterprise

More information

EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02

EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02 Decision Framework, J. Radcliffe Research Note 26 September 2002 EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02 Europe, the Middle East and Africa Customer Relationship Management Analytics Suite

More information

PBX Market Update: Confusion, Uncertainty and Opportunity Allan Sulkin TEQConsult Group teqconsult.com Amsulkin@aol.com

PBX Market Update: Confusion, Uncertainty and Opportunity Allan Sulkin TEQConsult Group teqconsult.com Amsulkin@aol.com PBX Market Update: Confusion, Uncertainty and Opportunity Allan Sulkin TEQConsult Group teqconsult.com Amsulkin@aol.com TEQConsult Group 2002 1 2001 PBX Market Highlights Total PBX market demand declined

More information

PBX Market Opportunities, Strategies, and Forecasts, 2004 to 2009 PBX. Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY

PBX Market Opportunities, Strategies, and Forecasts, 2004 to 2009 PBX. Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY PBX Market Opportunities, Strategies, and Forecasts, 2004 to 2009 PBX Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY WinterGreen Research, Inc. Lexington, Massachusetts www.wintergreenresearch.com CHECK

More information

Key Findings. Recommendations. Overview. What You Need to Know. 1 of 5 10/11/2010 9:44 AM

Key Findings. Recommendations. Overview. What You Need to Know. 1 of 5 10/11/2010 9:44 AM 1 of 5 10/11/2010 9:44 AM 27 April 2010 Mark Fabbi Gartner RAS Core Research Note G00200313 With the completion of the 3Com acquisition, HP will become a formidable competitor across the entire enterprise

More information

Managed Remote-Access 1H03 Leaders, Challengers

Managed Remote-Access 1H03 Leaders, Challengers Markets, J. Girard, E. Paulak Research Note 19 March 2003 Managed Remote-Access 1H03 Leaders, Challengers Owning networks no longer drives remote-access market leadership. Vendors that aggregate other

More information

Magic Quadrant for Storage Services, 2Q05 25 May 2005 Adam W. Couture Robert E. Passmore

Magic Quadrant for Storage Services, 2Q05 25 May 2005 Adam W. Couture Robert E. Passmore Magic Quadrant for Storage Services, 2Q05 25 May 2005 Adam W. Couture Robert E. Passmore Source: Gartner Note Number: G00127958 Leading storage service providers in North America are executing on clear

More information

Defining the PLM Magic Quadrant by Criteria and Use. We provide the methodology used in developing our product life cycle management Magic Quadrant.

Defining the PLM Magic Quadrant by Criteria and Use. We provide the methodology used in developing our product life cycle management Magic Quadrant. Markets, M. Halpern Research Note 18 March 2003 Defining the PLM Magic Quadrant by Criteria and Use We provide the methodology used in developing our product life cycle management Magic Quadrant. Core

More information

Definition of the Market

Definition of the Market Markets, M. Halama Research Note 9 September 2003 Criteria for Pan-European Web Hosting Magic Quadrant, 2H03 Web hosting firms offer greatly differing services to a wide range of customers. Our criteria

More information

CIO Update: The Gartner Firewall Magic Quadrant for 2H02

CIO Update: The Gartner Firewall Magic Quadrant for 2H02 IGG-09252002-03 R. Stiennon Article 25 September 2002 CIO Update: The Gartner Firewall Magic Quadrant for 2H02 In presenting its latest Firewall Magic Quadrant, Gartner discusses how the firewall market

More information

2003 Desktop Software Distribution Magic Quadrant

2003 Desktop Software Distribution Magic Quadrant Markets, R. Colville Research Note 15 April 2003 2003 Desktop Software Distribution Magic Quadrant Software distribution is the critical component for desktop configuration management. Vendors in our Magic

More information

Ability to Execute. What You Need to Know

Ability to Execute. What You Need to Know 1 of 10 11/30/2010 1:00 PM 28 July 2010 Bern Elliot, Steve Blood Gartner RAS Core Research Note G00201349 Unified communications offers the ability to improve how individuals, groups and companies interact

More information

SSL VPN 1H03 Magic Quadrant

SSL VPN 1H03 Magic Quadrant Markets, J. Girard Research Note 8 April 2003 SSL VPN 1H03 Magic Quadrant The emerging Secure Sockets Layer virtual private network market is standards-based, with good short-term return on investment

More information

Management Update: Gartner s Updated Help Desk Outsourcing Magic Quadrant

Management Update: Gartner s Updated Help Desk Outsourcing Magic Quadrant IGG-02192003-03 R. Matlus Article 19 February 2003 Management Update: Gartner s Updated Help Desk Outsourcing Magic Quadrant The North American help desk outsourcing market is growing despite a down economy.

More information

North American Call Centers Market Share and Forecast, 2002 (Executive Summary) Executive Summary

North American Call Centers Market Share and Forecast, 2002 (Executive Summary) Executive Summary North American Call Centers Market Share and Forecast, 2002 (Executive Summary) Executive Summary Publication Date: July 11, 2002 Authors Drew Kraus Lily Yu This document has been published to the following

More information

Your connection to the world. Aastra. Lars Kjennerud. Head of Enterprise ONE. 2008 Aastra Technologies Ltd.

Your connection to the world. Aastra. Lars Kjennerud. Head of Enterprise ONE. 2008 Aastra Technologies Ltd. Your connection to the world Aastra Lars Kjennerud Head of Enterprise ONE 1 Welcome to Aastra» Aastra s acquisition of Ericsson s Communications Business presents a lot of opportunities and a new boost

More information

Magic Quadrant for Data Center Outsourcing, 4Q03

Magic Quadrant for Data Center Outsourcing, 4Q03 Markets, R. Matlus, W. Maurer, L. Scardino, B. Caldwell Research Note 12 November 2003 Magic Quadrant for Data Center Outsourcing, 4Q03 Gartner's positioning of the 14 external service providers in the

More information

Business Value Drives VoIP and IP-Telephony Layering

Business Value Drives VoIP and IP-Telephony Layering Decision Framework, B. Elliot Research Note 16 July 2003 Business Value Drives VoIP and IP-Telephony Layering Enterprises must view IP telephony and voice over IP projects as functional layers composed

More information

Asia/Pacific VoIP: A Change of Heart

Asia/Pacific VoIP: A Change of Heart Asia/Pacific VoIP: A Change of Heart Market Analysis Abstract: Voice over IP, which has been struggling to get off the ground for a long time, is beginning to take off in Asia/Pacific, especially in the

More information

Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002

Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002 IGG-10232002-03 J. Holincheck Article 23 October 2002 Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002 The market for large-enterprise human resources management system (HRMS)

More information

HiPath Xpressions V5.0 Unified Messaging

HiPath Xpressions V5.0 Unified Messaging HiPath Xpressions V5.0 Unified Messaging Srdjan Milosavljevic ETF Beograd, Januar 2007 Protection notice / Copyright notice Today s Enterprise Communication Environment 67% of communication attempts result

More information

Magic Quadrants for EBIS/Reporting and BI Platforms, 2H03

Magic Quadrants for EBIS/Reporting and BI Platforms, 2H03 Markets, H. Dresner, B. Hostmann, F. Buytendijk, A. Tiedrich Research Note 25 August 2003 Magic Quadrants for EBIS/Reporting and BI Platforms, 2H03 The business intelligence technology markets continue

More information

EMEA CRM Analytics Suite Magic Quadrant 3Q02

EMEA CRM Analytics Suite Magic Quadrant 3Q02 Markets, J. Radcliffe, G. Herschel Research Note 26 September 2002 EMEA CRM Analytics Suite Magic Quadrant 3Q02 SAS Institute leverages its strength in analytics to take the lead in the immature CRM analytics

More information

TELUS Network Services

TELUS Network Services Donald A. Stuart Product Report 26 June 2003 TELUS Network Services Summary TELUS, the No. 2 network service provider in Canada, is revamping its network and enhancing its service offerings, to be an even

More information

Management Update: CRM Suites Magic Quadrant for North American Midsize Businesses

Management Update: CRM Suites Magic Quadrant for North American Midsize Businesses Article 16 April 2003 Management Update: CRM Suites Magic Quadrant for North American Midsize Businesses In the Gartner CRM Suites Magic Quadrant for North American Midsize Businesses, Onyx Software, Pivotal

More information

Vendor Classification

Vendor Classification Markets, L. Geishecker, F. Buytendijk Research Note 2 October 2002 Introducing the CPM Suites Magic Quadrant Vendors are developing a wide range of new functionality for corporate performance management.

More information

Extensive Reorientation of Siemens Enterprise Communications

Extensive Reorientation of Siemens Enterprise Communications Extensive Reorientation of Siemens Enterprise Communications Press Conference Joe Kaeser Siegfried Russwurm Copyright Siemens AG 2008. All rights reserved. The market is shifting from hardware to software

More information

Management Alert: Microsoft Will Be a Strong Force in the CRM Market

Management Alert: Microsoft Will Be a Strong Force in the CRM Market IGG-02052003-01 E. Thompson, J. Outlaw Article 5 February 2003 Management Alert: Microsoft Will Be a Strong Force in the CRM Market Microsoft is poised to have a major impact on the customer relationship

More information

2003 Enterprise Backup/Restore Magic Quadrant

2003 Enterprise Backup/Restore Magic Quadrant Markets, C DiCenzo, R Paquet Research Note 9 May 2003 2003 Enterprise Backup/Restore Magic Quadrant The backup/restore software market is maturing, with a limited number of vendors competing for the bulk

More information

CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader

CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader IGG-04092003-04 M. Nicolett Article 9 April 2003 CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader Vendors in the Gartner IT Security Management Magic Quadrant for 1H03 are driven

More information

IT Services Opportunities in IP Telephony (Executive Summary) Executive Summary

IT Services Opportunities in IP Telephony (Executive Summary) Executive Summary IT Services Opportunities in IP Telephony (Executive Summary) Executive Summary Publication Date: 12 January 2004 Author Eric Goodness This document has been published to the following Marketplace codes:

More information

Magic Quadrant for Global Enterprise Desktops and Notebooks

Magic Quadrant for Global Enterprise Desktops and Notebooks Magic Quadrant for Global Enterprise Desktops and Notebooks Gartner RAS Core Research Note G00207470, Stephen Kleynhans, 10 November 2010, R3553 11302011 In the general PC market, price is often the main

More information

Magic Quadrant for Unified Communications, 2006

Magic Quadrant for Unified Communications, 2006 Magic Quadrant for Unified Communications, 2006 Gartner RAS Core Research Note G00139822, Bern Elliot, Steve Blood, Drew Kraus, 2 June 2006 R1865 6/6/2007 Unified communications offers the ability to defined;

More information

Opal SIP Trunks. Greg Zweig Sonus Networks Product Management. www.sonusnetworks.com. July, 2010

Opal SIP Trunks. Greg Zweig Sonus Networks Product Management. www.sonusnetworks.com. July, 2010 Opal SIP Trunks Greg Zweig Sonus Networks Product Management July, 2010 www.sonusnetworks.com Sonus Networks Disclaimer Content provided is for information purposes only and is subject to change without

More information

Unified Communications Market Update & Forecast

Unified Communications Market Update & Forecast Unified Communications Market Update & Forecast Blair Pleasant COMMfusion LLC and UCStrategies.com 707-538-4368 bpleasant@commfusion.com www.commfusion.com www.ucstrategies.com What We ll Cover Definitions

More information

WAGs Must Meet Multichannel Access Gateway Criteria

WAGs Must Meet Multichannel Access Gateway Criteria Markets, W. Clark Research Note 16 December 2003 WAGs Must Meet Multichannel Access Gateway Criteria Most wireless application gateway functionality will be absorbed into other mobile development platforms

More information

Enterprise Resource Planning Software Market: Europe, 2002 (Executive Summary) Executive Summary

Enterprise Resource Planning Software Market: Europe, 2002 (Executive Summary) Executive Summary Enterprise Resource Planning Software : Europe, 2002 (Executive Summary) Executive Summary Publication Date: 20 August 2003 Authors Fabrizio Biscotti Chris Pang Chad Eschinger This document has been published

More information

Magic Quadrant for Unified Communications, 2007

Magic Quadrant for Unified Communications, 2007 Magic Quadrant for Unified Communications, 2007 20 August 2007 Bern Elliot Gartner RAS Core Research Note G00150273 Unified communications offer the ability to improve how individuals, groups and companies

More information

KPN Grows SMB Business with Managed IP PBX Solution

KPN Grows SMB Business with Managed IP PBX Solution KPN Grows SMB Business with Managed IP PBX Solution By S. Loe KPN is the incumbent service provider in the Netherlands and a major player in the telecommunications industry worldwide. In 2006, the company

More information

SAN Management Software Magic Quadrant

SAN Management Software Magic Quadrant Markets, C. DiCenzo, R. Paquet, N. Allen, R. Passmore Research Note 22 April 2003 SAN Management Software Magic Quadrant In the storage area network management software market, expect increased competition

More information

Business Intelligence Software Market: Europe, 2002 (Executive Summary) Executive Summary

Business Intelligence Software Market: Europe, 2002 (Executive Summary) Executive Summary Business Intelligence Software : Europe, 2002 (Executive Summary) Executive Summary Publication Date: 9 January 2004 Authors Fabrizio Biscotti Colleen Graham This document has been published to the following

More information

First North American Magic Quadrant: CRM Suites for SMBs

First North American Magic Quadrant: CRM Suites for SMBs Markets, J. Outlaw Research Note 6 February 2002 First North American Magic Quadrant: CRM Suites for SMBs Customer relationship management application suites have become the most-popular form of CRM technology

More information

Job Scheduling Magic Quadrant Reflects New Challenges

Job Scheduling Magic Quadrant Reflects New Challenges Markets, M. Govekar Research Note 23 January 2003 Job Scheduling Magic Quadrant Reflects New Challenges In 2003, job scheduling systems should be starting to address new platforms and environments. Some

More information

Best Practice: Having a 'Big Picture' View of IP Telephony Will Give the Buyer More Control

Best Practice: Having a 'Big Picture' View of IP Telephony Will Give the Buyer More Control Research Publication Date: 12 February 2008 ID Number: G00154811 Best Practice: Having a 'Big Picture' View of IP Telephony Will Give the Buyer More Control Steve Blood Companies spend too much on IP-PBXs

More information

Strategic Sourcing Magic Quadrant Criteria: An Explanation

Strategic Sourcing Magic Quadrant Criteria: An Explanation Markets, D. Hope-Ross, J. Woods Research Note 14 March 2003 Strategic Sourcing Magic Quadrant Criteria: An Explanation A new Gartner Magic Quadrant for strategic sourcing applications is being introduced.

More information

Hierarchy of Needs for Content Networking

Hierarchy of Needs for Content Networking Technology, M. Fabbi Research Note 28 October 2002 Hierarchy of Needs for Content Networking Enterprises should understand the hierarchy of needs for content networking, which is illustrated by examining

More information

Management Update: Gartner s 2003 Learning Management System Magic Quadrant

Management Update: Gartner s 2003 Learning Management System Magic Quadrant IGG-02262003-01 J. Lundy Article 26 February 2003 Management Update: Gartner s 2003 Learning Management System Magic Quadrant Demand for learning management systems increased in 2002, and so did the number

More information

IT Security Management Market Trends

IT Security Management Market Trends Markets, M. Nicolett Research Note 24 March 2003 The IT Security Management Magic Quadrant Lacks Leaders Vendors in the Gartner 1H03 IT Security Management Magic Quadrant are being driven by the need for

More information

Magic Quadrant for Application Platform Suites, 2Q03

Magic Quadrant for Application Platform Suites, 2Q03 Markets, Y. Natis, M. Pezzini, G. Phifer, C. Haight, M. Driver Research Note 5 May 2003 Magic Quadrant for Application Platform Suites, 2Q03 Application platform suites are incrementally assembled or bought

More information

Management Update: The Eight Building Blocks of CRM

Management Update: The Eight Building Blocks of CRM IGG-06252003-01 S. Nelson Article 25 June 2003 Management Update: The Eight Building Blocks of CRM Customer relationship management (CRM) represents the key business strategy that will determine successful

More information

Unified Communications and Desktop Integration

Unified Communications and Desktop Integration S T R A T E G I C W H I T E P A P E R Unified Communications and Desktop Integration Unified communications (UC) is recognized as one of the top strategic new technology areas in IT operations. The Alcatel-Lucent

More information

The Magic Quadrant Framework

The Magic Quadrant Framework Markets, B. Eisenfeld, F. Karamouzis Research Note 14 November 2002 Americas CRM ESPs: 2003 Magic Quadrant Criteria Gartner has developed high-level evaluation criteria for the 2003 Americas customer relationship

More information

Magic Quadrant for Wireless LAN, 2H03. Evaluation Criteria

Magic Quadrant for Wireless LAN, 2H03. Evaluation Criteria Markets, K. Dulaney, R. Ahlawat, K. Hiller Research Note 13 August 2003 Magic Quadrant for Wireless LAN, 2H03 The market for wireless LAN products is entering a new phase in which it is no longer viewed

More information

SSL VPN 1H03 Magic Quadrant Evaluation Criteria

SSL VPN 1H03 Magic Quadrant Evaluation Criteria Markets, J. Girard Research Note 8 April 2003 SSL VPN 1H03 Magic Quadrant Evaluation Criteria Secure Sockets Layer virtual private networks are simple, portable and convenient alternatives to IPsec, and

More information

Magic Quadrant for Unified Communications

Magic Quadrant for Unified Communications Magic Quadrant for Unified Communications Gartner RAS Core Research Note G00160407, Bern Elliot, 12 September 2008 Unified communications offer the ability to improve how individuals, groups and companies

More information

Business Intelligence: The European Perspective

Business Intelligence: The European Perspective Markets, F. Buytendijk Research Note 5 November 2002 Business Intelligence: The European Perspective When choosing business intelligence products, European users are not that different from North American

More information

Market Assessment Telecom Infrastructure Services

Market Assessment Telecom Infrastructure Services John Marcus Senior Analyst, Contents Market Summary Market Review Near-Term Market Drivers Lomg-Term Market Drivers Europe +33 (0) 1 41 14 83 14. Or visit our Web site: www.currentanalysis.com 1 Analyst:

More information

Unlike the general notebook market, in which

Unlike the general notebook market, in which Magic Quadrant for Global Enterprise Notebook PCs, 2H05 Gartner RAS Core Research Note G00133054, Mikako Kitagawa, Brian Gammage, Leslie Fiering, 12 January 2006, R1662 07222006. Unlike the general notebook

More information

T.38 Fax Over IP Interoperability

T.38 Fax Over IP Interoperability T.38 Fax Over IP Interoperability Following is a list of IP PBXs, Gateways, SIP Trunking interfaces, and other devices that have been tested for Interoperability with our imps FoIP T.38 Fax over IP solution.

More information

ezuce Open Enterprise Communications Challenging the Status Quo in the Comms Market

ezuce Open Enterprise Communications Challenging the Status Quo in the Comms Market ezuce Open Enterprise Communications Challenging the Status Quo in the Comms Market Truly Liberating Launching ezuce New company with a mature product > New company to challenge the status quo in the Enterprise

More information

Management Update: CRM Success Lies in Strategy and Implementation, Not Software

Management Update: CRM Success Lies in Strategy and Implementation, Not Software IGG-03122003-01 D. Hagemeyer, S. Nelson Article 12 March 2003 Management Update: CRM Success Lies in Strategy and Implementation, Not Software A customer relationship management (CRM) package doesn t ensure

More information

Unified Communications Market 2007-2012. Executive Summary

Unified Communications Market 2007-2012. Executive Summary Unified Communications Market 2007-2012 Executive Summary Unified Communications (UC) is all the rage. Companies of all sizes, and in all vertical markets and geographies are exploring how they can take

More information

Management Update: The Importance of Developing a CRM Strategy

Management Update: The Importance of Developing a CRM Strategy IGG-10302002-03 J. Kirkby Article 30 October 2002 Management Update: The Importance of Developing a CRM A customer relationship management (CRM) strategy states how to turn a customer base into an intangible

More information

Sophos Acquires Cyberoam

Sophos Acquires Cyberoam Sophos Acquires Cyberoam Frequently Asked Questions Table of Contents FAQ... 2 What is Sophos announcing?... 2 Who is Cyberoam?... 2 Why is Sophos acquiring Cyberoam?... 2 Why is Sophos acquiring Cyberoam

More information

Server Vendors' High-Availability Services: Magic Quadrant

Server Vendors' High-Availability Services: Magic Quadrant Markets, A. Mac Neela, B. Igou, E. Rocco Research Note 30 September 2002 Server Vendors' High-Availability Services: Magic Quadrant User demand for high availability of critical systems is driving the

More information

BATTLEFIELD OPEN SOURCE PBX AND PROPRIETARY PBX

BATTLEFIELD OPEN SOURCE PBX AND PROPRIETARY PBX Eastern Management Group BATTLEFIELD OPEN SOURCE PBX AND PROPRIETARY PBX OPEN SOURCE COMPETITORS WHO IS LOSING TO OPEN SOURCE PBX? A NEW PERSPECTIVE ON OPEN SOURCE PBX Open Source is 18 percent of all

More information

Upheaval in the CRM Services Market

Upheaval in the CRM Services Market Markets, J. Kirkby Research Note 24 October 2002 Upheaval in the CRM Services Market The customer relationship management services market is in upheaval: Competitive changes will strongly influence trends.

More information

Market Trends in 2002 and 2003

Market Trends in 2002 and 2003 Markets, J. Pescatore, R. Wagner Research Note 8 January 2003 Extranet Access Management 2H02 Magic Quadrant Inside-the-firewall (intraenterprise) integration to reduce costs dominated the extranet access

More information

Magic Quadrant for Contact Center Infrastructure, Worldwide

Magic Quadrant for Contact Center Infrastructure, Worldwide Magic Quadrant for Contact Center Infrastructure, Worldwide Gartner RAS Core Research Note G00174021, Drew Kraus, Steve Blood, Geoff Johnsond, 22 February 2009, R3297 08242010 As the global economy recovers,

More information

Research Agenda and Key Issues for Converged Infrastructure, 2006

Research Agenda and Key Issues for Converged Infrastructure, 2006 Research Publication Date: 20 July 2006 ID Number: G00141507 Research Agenda and Key Issues for Converged Infrastructure, 2006 Sylvain Fabre Gartner's research will cover fixed-mobile convergence, the

More information

Magic Quadrant for Unified Communications, 2007

Magic Quadrant for Unified Communications, 2007 Research Publication Date: 20 August 2007 ID Number: G00150273 Magic Quadrant for Unified Communications, 2007 Bern Elliot Unified communications offer the ability to improve how individuals, groups and

More information

Predicts 2004: Client-Side Windows Adoption

Predicts 2004: Client-Side Windows Adoption Strategic Planning, M. Silver Research Note 1 December 2003 Predicts 2004: Client-Side Windows Adoption Despite security fixes for NT Workstation v.4, you should focus on migrating to newer platforms and

More information

Magic Quadrant for a Fading PKI Market, 2003

Magic Quadrant for a Fading PKI Market, 2003 Markets, V. Wheatman, R. Wagner Research Note 17 June 2003 Magic Quadrant for a Fading PKI Market, 2003 Pure-play public-key infrastructure vendors are disappearing due to failure or acquisition, or by

More information

Economic conditions and vendor consolidations

Economic conditions and vendor consolidations Magic Quadrant for the ERP Manufacturing Midmarket, 2005 Source: Gartner RAS Core Research Note G00127115, Billy Maynard, Yvonne Genovese, 30 June 2005, R1483 07142006. Economic conditions and vendor consolidations

More information

Vendors strongly focused on WCM

Vendors strongly focused on WCM Markets, M. Gilbert, N. Drakos, L. Latham Research Note 28 August 2001 The Web Content Management Magic Quadrant for 2001 The Gartner Web content management Magic Quadrant for 2001 has three leaders and

More information

The Objectives of a CRM Strategy

The Objectives of a CRM Strategy Tutorials, J. Kirkby Research Note 23 October 2002 What Is a Customer Relationship Management Strategy? A CRM strategy states how to turn a customer base into an intangible asset for market valuations.

More information

Data Center Conference Survey Results: Server Consolidation

Data Center Conference Survey Results: Server Consolidation Events, J. Phelps Research Note 31 March 2004 Data Center Conference Survey Results: Server Consolidation At the December 2003 Data Center Conference, attendees were asked questions for each presentation.

More information

2016 Trends in Storage

2016 Trends in Storage PREVIEW 2016 Trends in Storage DEC 2015 Henry Baltazar, Research Director Though storage is far from dead, change is coming in the shape of new form factors such as hyperconverged infrastructures and disruptive

More information

Magic Quadrant for Corporate Telephony

Magic Quadrant for Corporate Telephony Magic Quadrant for Corporate Telephony Gartner RAS Core Research Note G00169708, Steve Blood, Geoff Johnson, Jay Lassman, 5 August 2009, RA4 09022010 The corporate telephony market is under increasing

More information

Envox CT Connect lets business applications manage, monitor, and control calls in a variety of communication environments. The

Envox CT Connect lets business applications manage, monitor, and control calls in a variety of communication environments. The Envox CT Connect Envox CT Connect lets business applications manage, monitor, and control calls in a variety of communication environments. The software supports the leading PBX/ACDs and IP communication

More information

What Are Network Security Platforms?

What Are Network Security Platforms? Markets, J. Pescatore, M. Easley, R. Stiennon Research Note 7 November 2002 Network Security Platforms Will Transform Security Markets An integrated network security platform approach will increase network

More information

Unified Communications & Collaboration Market 2011-2016

Unified Communications & Collaboration Market 2011-2016 Unified Communications & Collaboration Market 2011-2016 Executive Summary Unified Communications (UC) has come of age. People are no longer asking, What is UC?, but rather, How should we develop our UC

More information

PLM Eclipses CPC as a Software Market

PLM Eclipses CPC as a Software Market Markets, M. Halpern, K. Brant Research Note 20 March 2003 PLM Eclipses CPC as a Software Market Gartner is retiring the Collaborative Product Commerce Magic Quadrant and introducing the Product Life Cycle

More information

IP PBX Market Opportunities, Strategies, and Forecasts, 2006 To 2012

IP PBX Market Opportunities, Strategies, and Forecasts, 2006 To 2012 Brochure More information from http://www.researchandmarkets.com/reports/324039/ IP PBX Market Opportunities, Strategies, and Forecasts, 2006 To 2012 Description: IP PBX systems support efficient voice

More information

PBX Markets: Falling Asleep At The Switch, Waking Up With Voice Over IP, Wireless, And Data, Market Strategies And Forecasts, 2000-2006

PBX Markets: Falling Asleep At The Switch, Waking Up With Voice Over IP, Wireless, And Data, Market Strategies And Forecasts, 2000-2006 Brochure More information from http://www.researchandmarkets.com/reports/34183/ PBX Markets: Falling Asleep At The Switch, Waking Up With Voice Over IP, Wireless, And Data, Market Strategies And Forecasts,

More information

Partner Relationship Management: 2003 Magic Quadrant

Partner Relationship Management: 2003 Magic Quadrant Markets, R. DeSisto, C. Marcus Research Note 11 February 2003 Partner Relationship Management: 2003 Magic Quadrant In the latest Gartner PRM Magic Quadrant, Siebel remains the sole PRM leader. Allegis,

More information

SIP Trunking: The New Normal in the Cloud Era

SIP Trunking: The New Normal in the Cloud Era SIP Trunking: The New Normal in the Cloud Era Executive Summary As IP and VoIP technologies continue to mature and the thirst for cloud services escalates, the SIP Trunking market is growing rapidly, driven

More information

Enhancing Call Center Efficiency with Screen Pops

Enhancing Call Center Efficiency with Screen Pops Enhancing Call Center Efficiency with Screen Pops The Path to Improved Customer Service Consumers routinely complain about the time and effort required to have their questions answered or problems resolved

More information

Management Update: Powerhouse Vendors Implement Document Management

Management Update: Powerhouse Vendors Implement Document Management IGG-10302002-04 G. Landers, K. Shegda, D. Logan Article 30 October 2002 Management Update: Powerhouse Vendors Implement Document Management Interest within enterprises is growing in the management of unstructured

More information

Alcatel-Lucent OmniTouch 8600 My Instant Communicator. Simplifying Enterprise Communications

Alcatel-Lucent OmniTouch 8600 My Instant Communicator. Simplifying Enterprise Communications Alcatel-Lucent OmniTouch 8600 My Instant Communicator Simplifying Enterprise Communications Simplify enterprise communications With the increasing number and variety of communications options available

More information

Cisco s Virtual Experience Infrastructure to Diversify UC Deployment Options

Cisco s Virtual Experience Infrastructure to Diversify UC Deployment Options Intelligence Report: Report Date: November 15, 2010 Cisco s Virtual Experience Infrastructure to Diversify UC Deployment Options Analyst: Service: Market: Riggs, Brian Hot Topics, Business Technology and

More information

Unified Communications. Comprehensive upgrade to the voice services for PBC

Unified Communications. Comprehensive upgrade to the voice services for PBC Unified Communications Comprehensive upgrade to the voice services for PBC 1 Project Initiation Request for funding/bcc approval 1 Evaluation Methodology ISS developed lab criteria and testing methodology

More information

Enterprise Phone Systems Comparison Guide. July 2011

Enterprise Phone Systems Comparison Guide. July 2011 Enterprise Phone s Comparison Guide July 2011 Introduction Internet Protocol (IP) telephony is increasingly replacing traditional PBX technologies at all types and sizes of companies. However, most businesses

More information

ama:whitepaper PBX installations Market movement in detail

ama:whitepaper PBX installations Market movement in detail ama:whitepaper PBX installations Market movement in detail The big winner is Cisco with strong gains in the PBX business In the period from March to October 2011, information provider ama interviewed 5,000

More information

Market Share Leadership, Enterprise Premises-Based FMC Solutions Global, 2011

Market Share Leadership, Enterprise Premises-Based FMC Solutions Global, 2011 Market Share Leadership, Enterprise Premises-Based FMC Solutions Global, 2011 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with a global research organization

More information