Welcome to Hospitality, Tourism and Events. Welcome to AUT

Transcription

1 HOSPITALITY, TOURISM & EVENTS STUDY GUIDE UNDERGRADUATE

2 Welcome to Hospitality, Tourism and Events Welcome to AUT E ngā mana, e ngā reo E te iti, e te rahi E ngā mātāwaka o ngā tōpito o te ao Ngā mahuetanga iho e kawe nei i ngā moemoeā o rātou mā Tēnā koutou katoa You can go anywhere in the hospitality, tourism and events industries with a qualification from AUT s School of Hospitality and Tourism. Hospitality, tourism and events involve some of New Zealand s largest industries and have traditionally provided outstanding employment opportunities for School of Hospitality and Tourism graduates in the local and international marketplace. Education facilities at the School of Hospitality and Tourism are among the best in Australasia and many of our students are now building careers in the events, hospitality and tourism industries. You learn from the best and develop top level skills that open employment doors worldwide. Linda O Neill MA (Hons) Auck., GradDipBus, DipTchg Head of School, Hospitality and Tourism Deputy Dean, Faculty of Culture and Society Piki mai rā, kake mai rā, Nau mai, haere mai ki tēnei o ngā wānanga Whakatau mai i raro i te korowai āhuru o Te Wānanga Aronui o Tāmaki Makau Rau To the prestigious, the many voices The few, the great To those of all races and creeds We who remain to fulfil the dreams and aspirations of the ancestors Greetings one and all Climb, ascend Embark on the journey of knowledge Let us at AUT embrace and empower you To strive for and achieve excellence Te whakatupu i te kōunga, i te mana taurite me ngā tikanga matatika, i ngā pūkenga ako, i ngā pūkenga whakaako me te āta rangahau hei hāpai i ngā hāpori whānui o te motu, otirā, o te ao. To foster excellence, equity and ethics in learning, teaching, research and scholarship, and in so doing serve our regional, national and international communities.

3 Contents Course information Bachelor of International Hospitality Management 06 Overview 08 Course planner 10 Accommodation 10 Event Management 11 Food and Beverage 12 Human Resource Management 12 Marketing 13 Tourism Bachelor of International Tourism Management 14 Overview 16 Course planner 19 Business Management 19 Environmental Studies 20 Hospitality 20 Social Sciences About AUT 02 AUT s faculties and schools 03 Qualifications and study pathways 04 Why study hospitality, tourism and events at AUT? 42 University life 48 Campus map Applying for your programme 44 University entrance 46 Fees and payment 47 How to apply 47 Find out more Bachelor of Arts 22 Overview 23 Course planner 26 Culinary Arts 28 Event Management 30 Certificate in Hospitality and Tourism 32 Certificate in Practical Pâtisserie 34 Diploma in Pâtisserie 35 Diploma in Culinary Arts 36 Graduate Diploma and Graduate Certificate in Arts 37 Graduate Diploma and Graduate Certificate in International Hospitality Management 38 Graduate Diploma and Graduate Certificate in International Tourism Management 40 Overview of our postgraduate qualifications The information contained in this study guide is primarily intended for domestic students. International students should visit or international.centre@aut.ac.nz Disclaimer: Although every reasonable effort is made to ensure accuracy, the information in this document is provided as a general guide only for students and is subject to change. All students enrolling at AUT should consult its official document, the AUT Calendar, which is available online at to ensure that they are aware of, and comply with, all regulations, requirements and policies. The information contained in this study guide was correct at the time of print, May

4 AUT s faculties and schools AUT has five faculties and 15 schools. The light purple box in the diagram below shows where the programmes in this study guide sit within AUT. FACULTY OF BUSINESS AND LAW TE ARA PAKIHI ME TE TURE Business School Te Kura Kaipakihi Law School Te Kura Ture FACULTY OF CULTURE AND SOCIETY TE ARA KETE ARONUI School of Education Te Kura Mātauranga School of Hospitality and Tourism Te Kura Taurimatanga me te Mahi Tāpoi School of Language and Culture Te Kura Reo me te Ahurea FACULTY OF DESIGN AND CREATIVE TECHNOLOGIES TE ARA AUAHA School of Art and Design Te Kura Toi a Hoahoa School of Communication Studies Te Kura Whakapāho School of Engineering, Computer and Mathematical Sciences Te Kura Mātai Pūhanga, Rorohiko, Pāngarau Colab: Creative Technologies Marautanga Matatini TE ARA POUTAMA FACULTY OF MĀORI AND INDIGENOUS DEVELOPMENT School of Social Sciences and Public Policy Te Kura Pūtaiao ā-iwi me ngā Kaupapa Tūmatanui FACULTY OF HEALTH AND ENVIRONMENTAL SCIENCES TE ARA HAUORA A PŪTAIAO School of Applied Sciences Te Kura Whakamahi Pūtaiao School of Clinical Sciences Te Kura Mātai Haumanu School of Interprofessional Health Studies Te Kura Pākeho Ngaiotanga o Ngā Marau Akoranga Hauora School of Public Health and Psychosocial Studies Te Kura Hauora Tūmatanui School of Sport and Recreation Te Kura Hākinakina 02

5 Qualifications and study pathways PRE-DEGREE UNDERGRADUATE POSTGRADUATE LEVEL 4 LEVEL 5 LEVEL 7 LEVEL 8 LEVEL 9 LEVEL 10 Certificate in Hospitality and Tourism Certificate in Practical Pâtisserie Diploma in Culinary Arts Diploma in Pâtisserie Bachelor of International Tourism Management Bachelor of International Hospitality Management Bachelor of Arts Conjoint programmes: Postgraduate Diploma in International Tourism Management Postgraduate Diploma/ Postgraduate Certificate in International Hospitality Management Master of International Tourism Management Master of Philosophy Master of International Hospitality Management Doctor of Philosophy Bachelor of Arts & Bachelor of Business Bachelor of International Hospitality Management & Bachelor of Business Master of Gastronomy Double degree: Bachelor of Arts & Bachelor of Laws Graduate Diploma/Graduate Certificate in International Tourism Management Please note: 1) Completion of one qualification doesn t guarantee entry to a higher level qualification. 2) Apply for the qualification you re best suited for - you don t necessarily need to enrol in the qualification that appears at the left of the above diagram. 3) Some qualifications in the above diagram may be prerequisites to and not credit towards higher level qualifications. 4) The academic year is from February to November Graduate Diploma/Graduate Certificate in International Hospitality Management Graduate Diploma/ Graduate Certificate in Arts For more information, contact the AUT Student Centre on 0800 AUT UNI ( ) or visit 03

6 Why study hospitality, tourism and events at AUT? Our degrees are held in high regard AUT hospitality, tourism and events degrees are widely recognised in the industry, and acclaimed by the country s top hospitality and tourism operators. Our experienced lecturers are passionate about their subjects and constantly draw on their own experience and research to inform their teaching. Whether you re interested in a career in culinary arts, event management, hospitality or tourism, at AUT you learn from the best, and develop top level skills that can open employment doors worldwide. Fantastic facilities and equipment Our education facilities are among the best in Australasia. We have two first-class training restaurants on the City Campus that are open to the public: fine dining restaurant Four Seasons and bistro-style Piko. Students can learn about real-world hospitality before they set foot outside the campus from the intricacies of silver service dining to the art of barista-made beverages and an understanding of what makes a great casual dining experience. Culinary students work alongside world-class chefs in the kitchen preparing fine dining lunches, dinners and degustation menus. Strong industry connections We work hard to make sure that what we teach is relevant to the needs of society. We re proud of our strong partnerships with businesses and the wider community, and often collaborate with industry organisations on projects. We have well-developed industry connections with top hotels, travel agencies, restaurants and national and regional tourism organisations including Auckland Tourism, United Travel, NZ Chefs Association, Antoine s, Crowne Plaza and Hilton Hotels.You can find key members of industry organisations on our advisory boards, providing input into our curriculum and helping us stay up-to-date on the evolving needs of employers and society, and the changing career choices open to our students. 04

7 Industry experience during your degree Our programmes have a strong focus on real-world learning, and bachelor s degree students gain invaluable industry experience. Culinary arts students, for example, create an event for their final-year project. Hospitality, tourism and events students undertake a co-operative education placement in their final semester, working with an organisation on a project relating to their major. Organisations where students have completed their co-op placement include: Air New Zealand, Auckland Airport Koru Lounge Auckland Racing Club/Ellerslie Event Centre Auckland Tourism, Events and Economic Development (ATEED) Britomart Hospitality Company Butterfly Creek Comedy Festival Disney International Programs, Walt Disney World, Florida Dellows Kitchen Doolan Brothers Eden Park Catering Go Holidays Hotels from big hotel chains like Accor, Crowne Plaza or Millennium to boutique hotels like Cotter House, Hotel DeBrett or Powderhorn Chateau Ohakune, international hotels including Park Rotana & Park Arjaan in Abu Dhabi and Mantra Hotels in Australia House of Travel McDonald s Ministry of Tourism, Tonga Nosh Food Market Orbit Corporate Travel Rainbow s End Rhythm and Vines Samoa Tourism Authority, Apia SKYCITY Auckland Convention Centre St Heliers Bay Cafe and Bistro Tasting Shed The Edge Vector Arena 05

8 UNDERGRADUATE Bachelor of International Hospitality Management Overview BACHELOR OF INTERNATIONAL HOSPITALITY MANAGEMENT BIHM Code Level of study 7 AK3708 Points 360 Duration Venue 3 years full-time/ equivalent part-time City Campus Start date 29 February and 18 July 2016 Minimum entry requirements Preferred school subjects University Entrance (NCEA, CIE or IB) or equivalent All subjects are useful, in particular language rich subjects from AUT s subject list (refer to the University Entrance section in the back of this publication) AUT encourages early application. This qualification will remain open until all places have been filled. Hospitality is all about people, people, people! Hospitality careers cover everything from providing superb hotel and restaurant service to organising and planning accommodation, from marketing to managing events. A hospitality degree can set you up for careers around the world. The Bachelor of International Hospitality Management is widely recognised in the industry and acclaimed by the country s top hospitality operators. You learn to manage food and beverage services and accommodation, and develop essential skills and knowledge in human resource management, strategic management and sales and marketing. Your final year includes valuable industry experience, working with an organisation on a project related to your major. KEY FEATURES: Versatile careers with local and international roles Develop practical skills in our on-campus restaurants, fine dining restaurant Four Seasons and bistro-style Piko Includes a work placement in your final year of study Majors Accommodation Event Management Food and Beverage Human Resource Management Marketing Tourism You can also complete the degree without a major. For an outline of each major please refer to the following pages. What this qualification covers This degree explores hospitality, and concepts and processes critical to hospitality operations. This gives you the foundation to study management principles and practices in a hospitality context. The practical side of this programme involves learning to use commercial kitchen tools and equipment to a professional level and without compromising any health and safety standards. For details about the papers you take each year refer to the course planner on the following pages. Year 1 This year lays the foundation of hospitality concepts and systems essential for managing food and beverage services and accommodation properties. During this year, you choose whether to continue in a generic degree or select a single or double major to study from your second year onward. Year 2 You examine human resource management in organisations in the hospitality industry and focus on your chosen major or electives. 06

9 Year 3 You study strategic management as it relates to the hospitality industry and undertake advanced study in your selected major. You also choose electives to balance your qualification. Co-operative education In your final semester, you undertake a co-operative education project that involves practical experience in the workplace. This is a great chance to apply what you have learnt in the classroom, and make valuable industry contacts before you graduate. For more details visit Conjoint programmes Today, standing out from the crowd is more important than ever. A conjoint programme of study doubles your knowledge and opportunities, but it doesn t take double the time to complete. You study two degrees at the same time in a single programme of study and complete both degrees in a shorter time than it would take to complete them separately. It is usually possible to complete two three-year degrees in four to five years. You need to maintain a B grade average across all papers to remain in the programme of study and you need to do papers from each degree every year. You can study the Bachelor of Business and Bachelor of International Hospitality Management conjoint programme. For more details visit our website Second majors and minors Having skills in more than one discipline can give you the competitive edge and increase your career opportunities. If you choose a second major or a minor you can study an area of interest from a range of subjects. For a complete list visit Anya Suchkova Event Co-ordinator, Pullman Hotel Auckland Bachelor of International Hospitality Management in Accommodation Travelling across America was what first inspired Anya Suchkova to consider a career in the hotel industry. She got the chance to pursue her dream career a few years later, when she moved from Russia to New Zealand and decided to enrol in AUT s Bachelor of International Hospitality Management. Choosing AUT Anya says choosing where to study was easy as AUT offered the perfect programme for her, as well as a convenient city location. It s a decision she hasn t regretted. I was enjoying every single day of my study! I really enjoyed learning from such experienced hospitality professionals. They were very knowledgeable, and I knew that I could get advice from them any time I needed. Participating in the Accor Student Challenge Taking part in the Accor Student Challenge a worldwide competition where teams of hospitality students put forward innovative ideas for the Accor hotel group was valuable practical experience, says Anya. It was a great opportunity to work on a real project, in real time. Together with two of my classmates I came up with ideas to reinvent the Novotel brand for Providing great service Now working as event co-ordinator at Pullman Hotel Auckland, Anya loves contributing to the hotel s success. I originally started here as a bartender and barista, and was recently offered the role of event co-ordinator. My role is to provide efficient service for our guests and help organise events like corporate meetings and conferences. I love offering our guests the best service I can. 07

10 UNDERGRADUATE Course planner Bachelor of International Hospitality Management structure 3 years full-time The Bachelor of International Hospitality Management is structured in the following ways. Choose either a single or a double major. The size of the major may impact on the number of points of elective papers. GENERIC DEGREE/SINGLE MAJOR OR DOUBLE MAJOR CORE PAPERS 150 points CORE PAPERS 150 points CHOOSE: No major (150 pts) OR Single major (90 pts) with a minor (60 pts) OR Single major (90 pts) with electives (60 pts) First major (90 pts) and Second major (90 pts)* CO-OPERATIVE EDUCATION 60 points CO-OPERATIVE EDUCATION 60 points A student may hold up to 30 points in common between the two majors Completing a double major may require taking more than 360 points and a longer study time * All majors are 90 points with the exception of the Marketing major which is 105 points For more details visit Bachelor of International Hospitality Management papers All papers are worth unless stated otherwise beside the paper. YEAR LEVEL 5 LEVEL 6 LEVEL 7 Core papers: A student must complete ALL papers listed in this section 1 Applied Food & Beverage Management (Kitchen) Applied Food & Beverage Management (Restaurant) Culture and Society Hospitality Information Communication Technology Beverage Management Hospitality Accounting and Finance Hospitality Organisational Behaviour and Interpersonal Skills Undergraduate Writing for Academic Purposes 2 Hospitality Human Resource Management 3 Hospitality Strategic Management Hospitality Co-operative Education (60 points) 08

11 MAJORS LEVEL 5 LEVEL 6 LEVEL 7 ELECTIVES Core papers: A student must complete ALL papers listed in this section Accommodation A student must complete 150 points from the papers listed under this major: 3 x level 6, 3 x level 7, 4 x electives Facilities Development & Design Hospitality Service Management Rooms Division Management Hotel Management Simulation Hospitality Sales & Marketing Hospitality & Tourism Financial Management Elective paper Elective paper Elective paper Elective paper Food & Beverage A student must complete 150 points from the papers listed under this major: 3 x level 6, 3 x level 7, 4 x electives Hospitality Service Management Gastronomy International Food & Beverage Management Hospitality Sales & Marketing Hospitality & Tourism Financial Management Professional Wine Studies Elective paper Elective paper Elective paper Elective paper Event Management A student must complete 150 points from the papers listed under this major: 3 x level 6, 3 x level 7, 4 x electives Human Resource Management A student must complete 150 points from the papers listed under this major: 3 x level 6, 3 x level 7, 4 x electives Tourism A student must complete 150 points from the papers listed under this major: 3 x level 6, 3 x level 7, 4 x electives Event Planning Leadership Practices Elective paper and Principles An Event Perspective Event Production Elective paper The Event Design Experience Diversity at Work Elective paper Elective paper Hospitality Career Development Training and Development Leadership Practices and Principles International Human Resource Management Elective paper Elective paper Employment Relations Diversity at Work Elective paper Elective paper Tourism Heritage and Culture Asia and Tourism Distribution and Information Systems Tourism Planning and Development Contemporary Issues in Tourism Tourist Behaviour Elective paper Elective paper Elective paper Global Tourism Urban Tourism Elective paper Tourism Marketing Tourism and Indigenous Cultures Marketing A student must complete at least 150 points from the papers listed under this major: 3 x level 6, 3 x level 7, 1 x level 5 (pre-requisite paper) and 3 x electives Pre-requisite paper: Fundamentals of Marketing, Advertising, Retailing & Sales Understanding the Environment Public Relations Communications Data, Information and Knowledge Hospitality Sales and Marketing Attitudes, Cognition and Behaviour Strategies and Tactics Elective paper Elective paper Elective paper Suggested elective papers: LEVEL 5 LEVEL 6 LEVEL 7 Noho Marae Wānanga A (7.5 pts) International Spa Wellness Tourism Contemporary Issues Noho Marae Wānanga B (7.5 pts) Gastronomic Tourism Sociology of Food Gastronomy Aotearoa Hospitality Entrepreneurship Or papers from any other bachelor s degree with the approval of the programme leader. 09

12 UNDERGRADUATE Bachelor of International Hospitality Management Accommodation Bachelor of International Hospitality Management Event Management SEE YOURSELF AS: Interested in how the accommodation industry works Friendly and polite, helpful and patient Efficient, responsible and calm Able to relate to people from a range of cultures Having strong communication and people skills SEE YOURSELF AS: Creative, imaginative and innovative Able to pay attention to detail A good organiser Someone who can keep to deadlines A successful hotel has to run efficiently and meet the needs of its ever-changing guests. If you re planning to work in the hotel industry, this degree will give you the specialised knowledge you need for success. The programme covers hotel operations, front office operations, hotel facilities and design, rooms division management, sales and marketing and financial management. Accommodation papers Facilities Development and Design Hospitality Sales and Marketing Hospitality and Tourism Financial Management Hotel Management Simulation Rooms Division Management Service Management for Hospitality Please refer to the overview page earlier in this publication for core papers for all Bachelor of International Hospitality Management students. These papers are in addition to the major-specific papers above. Career opportunities Corporate sales office Front office management Guest relations Regional sales office For more details visit Creating great events is vital in hospitality. In recent years the management of events in New Zealand has become more sophisticated and more complex. Our Event Management major develops skills in event planning, public relations, marketing, project management, meeting and convention planning, and financial management. Event Management papers An Event Perspective Contemporary Issues in Event Management Event Planning Event Production Leadership Practices and Principles The Event Design Experience Please refer to the overview page earlier in this publication for core papers for all Bachelor of International Hospitality Management students. These papers are in addition to the major-specific papers above. Career opportunities Conference organiser Event manager or marketer Sport, recreation and leisure events manager Trade show organiser For more details visit 10

13 Bachelor of International Hospitality Management Food and Beverage SEE YOURSELF AS: Having strong leadership and team management skills A good organiser and problem-solver Good at time management Adaptable and well-organised Highly motivated with excellent communication skills Think of any event, holiday or great hospitality experience and sitting at its centre you ll find great food and fine wine or your beverage of choice. If you are interested in working in the food and beverage sector of the industry and helping to create these memorable experiences, this major will develop your knowledge of international food and beverage, gastronomy, service management, sales and marketing, and financial management. Food and Beverage papers Hospitality and Tourism Financial Management Hospitality Sales and Marketing International Food and Beverage Management Gastronomy Professional Wine Studies Service Management for Hospitality Please refer to the overview page earlier in this publication for core papers for all Bachelor of International Hospitality Management students. These papers are in addition to the major-specific papers above. Career opportunities Business entrepreneurial ventures Food and beverage manager Restaurant manager For more details visit Andy Hsu Cabin Crew and Crew Support Coordinator, Jetconnect (Qantas Airways subsidiary) Master of International Hospitality Management student Bachelor of International Hospitality Management in Food and Beverage Becoming a top-level hospitality professional was Andy Hsu s goal when he enrolled in AUT s Bachelor of International Hospitality Management. I wanted to increase my value in the industry, and becoming qualified is part of that. AUT s degree was the answer as it would give me a formal qualification for higher roles in the future. There are not many institutes in New Zealand that offer a full hospitality degree, so AUT was naturally my first choice. Exciting industry Since finishing his course, Andy has started a role as cabin crew for Jetconnect, a subsidiary of Qantas Airways. Today he spends half of his time on the ground as a crew support coordinator, being involved in various projects as well as recruitment. In the air, he has also moved through the ranks to become a business flight attendant working in business class, as well as the on-board manager on an as needed basis. The aviation industry is truly an amazing one to be a part of. Every day is unique and full of opportunities for you to test your abilities, learn and grow. What my employer has offered me in terms of opportunities and learning experience in the last two years is invaluable. It s very easy to see why so many have stayed in this industry for life. As well as balancing two roles, Andy is also studying part-time towards his Master of International Hospitality Management at AUT, with the support of an AUT master s scholarship. 11

14 UNDERGRADUATE Bachelor of International Hospitality Management Human Resource Management Bachelor of International Hospitality Management Marketing SEE YOURSELF AS: Having excellent people skills Able to negotiate and problem-solve effectively Good at verbal and written communication Capable of keeping confidences Calm and patient SEE YOURSELF AS: Interested in marketing and business management Organised Able to make decisions under stress A leader and good communicator Strong in providing good customer experience Hotels, tourism ventures, travel companies and restaurants have to find the right people for the job the better their team is, the more their customers will enjoy their experience. If you re interested in dealing with the staffing and training side of hospitality and tourism, the Human Resource Management major will give you the tools you need to find and develop the right people. You ll develop the essential knowledge and skills required for the training, development and recruitment of personnel from diverse cultural backgrounds. Human Resource Management papers Hospitality Career Development Employment Relations International Human Resource Management Issues in Human Resource Management Leadership Practices and Principles Training and Development Please refer to the overview page earlier in this publication for core papers for all Bachelor of International Hospitality Management students. These papers are in addition to the major-specific papers above. Career opportunities Hospitality recruitment Human resources Training and development For more details visit Customers have lots of choices when it comes to where they stay, what they eat and how they travel which makes hospitality a highly competitive industry. Standing out from the crowd often comes down to how hotels, restaurants or tourism companies choose to market themselves. This major focuses on marketing in the hospitality industry and gives you the skills to develop core marketing strategies and techniques. You ll also gain an understanding of fundamental marketing philosophies and customer and buyer behaviour knowledge that will be essential for identifying opportunities in the industry, both locally and internationally. Marketing papers Hospitality Sales and Marketing Marketing Management Public Relations Communication Fundamentals of Marketing, Advertising, Retailing and Sales Service Marketing Consumer Behaviour Customer Relationship Management Economic Principles I Please refer to the overview page earlier in this publication for core papers for all Bachelor of International Hospitality Management students. These papers are in addition to the major-specific papers above. Career opportunities Guest relations Roles in corporate or regional offices Sales and marketing For more details visit 12

15 Bachelor of International Hospitality Management Tourism SEE YOURSELF AS: Interested in the business side of the leisure industry Good at relating to people from a wide range of cultures Resourceful and helpful Happy to work to tight deadlines Keen to provide a good customer experience In New Zealand, and around the world, tourism operators are realising how important it is to create sustainable tourism practices they recognise the need to protect the natural and social environments, and heritage buildings to attract customers. Our Tourism major provides you with advanced knowledge of tourism principles, conservation, heritage, operations management, tourist behaviour, planning and development skills that are essential in today s tourism industry. Tourism papers Asia and Tourism Contemporary Issues in Tourism Distribution and Information Systems Global Tourism Tourism and Indigenous Cultures Tourist Behaviour Tourism Heritage and Culture Tourism Marketing Tourism Planning and Development Urban Tourism Please refer to the overview page earlier in this publication for core papers for all Bachelor of International Hospitality Management students. These papers are in addition to the major-specific papers above. Career opportunities Airlines Hospitality recruitment Tourist resorts For more details visit 13

16 UNDERGRADUATE Bachelor of International Tourism Management Overview BACHELOR OF INTERNATIONAL TOURISM MANAGEMENT BITM Code Level of study 7 AK1277 Points 360 Duration Venue 3 years full-time/ equivalent part-time City Campus Start date 29 February and 18 July 2016 KEY FEATURES: In-demand skills for the world s largest industry Career opportunities that can take you around the world Includes a work placement in a tourism organisation of your choice Majors Business Management Environmental Studies Hospitality Social Sciences You can also complete the degree without a major. Minimum entry requirements Preferred school subjects University Entrance (NCEA, CIE or IB) or equivalent All subjects are useful, in particular language rich subjects from AUT s subject list (refer to the University Entrance section in the back of this publication) What this qualification covers You complete core papers, a minimum of eight tourism papers, plus papers from your major. These provide the essential knowledge to understand the tourism industry and its position within New Zealand as a major employer and contributor to the economy. For the papers you take each year refer to the course planner on the following pages. AUT encourages early application. This qualification will remain open until all places have been filled. Tourism is the world s largest industry, and makes a huge contribution to the global economy and workforce. Study tourism with us, and you ll be well prepared to play an effective role in this exciting industry. The Bachelor of International Tourism Management provides you with a sound understanding of the tourism industry and its role in the world. Explore how tourism businesses operate, how tourists behave and the impact of tourism on countries, cultures and the environment. Your study includes an industry placement in your last semester an invaluable opportunity to apply what you have learnt and make industry contacts. Year 1 You complete eight papers that provide a comprehensive awareness of tourism as an industry and its role in New Zealand and around the world. This includes three core papers: Undergraduate Writing for Academic Purposes, Introduction to Tourism, and Customer Service and Selling. You will also select a major or choose the generic pathway of study. Year 2 Papers in business management, social sciences, hospitality, and environmental studies broaden your understanding of the social, cultural and economic perspectives of tourism. 14

17 Year 3 You will complete one of the core papers, Tourism Information and Research, plus advanced level papers in your chosen major and/or electives in Semester 1. In your final semester, you complete a co-operative education project that involves practical experience. This helps you build further skills in the workplace, develop industry networks and help you make a decision on your professional career after graduating. For more details visit Second majors and minors Having skills in more than one discipline can give you the competitive edge and increase your career opportunities. If you choose a second major or a minor you can study an area of interest from a range of subjects. For a complete list visit 15

18 UNDERGRADUATE Course planner Bachelor of International Tourism Management structure 3 years full-time Students must complete the following to be eligible to graduate: No major Part A 120 points Part B 150 points 90 points from any other degree programme 1 Business Management major Part A 120 points Part B 120 points Part C points Hospitality major Part A 120 points Part B 120 points Part D points Social Sciences major Part A 120 points Part B 120 points Part E points Environmental Studies major Part A 120 points Part B 120 points Part F points 1 Students with no major need to complete at least 30 points at level 6 and 30 points at level 7 from any bachelor s degree programme. Alternatively, students not undertaking a major may take a defined minor (60 points, with 30 points at level 6 and 30 points at level 7). In both cases students also need to complete an additional 30 points at level 5 or 6 or 7 in any bachelor s degree (with the approval from programme leaders). 2 Business Management major students must complete Part C with at least 45 points at level 6 and 45 points at level 7 3 Hospitality major students must complete Part D with at least 45 points at level 6 and 45 points at level 7 4 Social Sciences major students must complete Part E with at least 45 points at level 6 and 45 points at level 7 5 Environmental Studies major students must complete Part F with at least 45 points at level 6 and 45 points at level 7 Bachelor of International Tourism Management papers * All papers are worth unless stated otherwise beside the paper. PAPERS LEVEL 5 LEVEL 6* LEVEL 7* Part A: Core papers A student must complete ALL five papers (120 points) listed in this section PLUS Part B: Tourism papers A student (with a major) must complete 120 points from the papers listed on the right (8 papers). No major: you need to complete 150 points (10 papers) Undergraduate Writing for Academic Purposes Introduction to Tourism* Customer Service and Selling* Tourism Information & Research Co-operative Industry Placement (60 points) Tourism Industry Operations Tourism Heritage & Culture Urban Tourism Visitor Attractions and Activities Ecotourism Tourism & Indigenous Cultures Māori & Tourism In Aotearoa Asia & Tourism Special Topic Inbound Tourism Product Development Distribution and Information Systems Tourism Planning & Development IATA International Fares Global Tourism Contemporary Issues in Tourism Tourism Marketing Tourist Behaviour 16

19 PAPERS LEVEL 5 LEVEL 6 LEVEL 7 Part C: Business Management major papers A student who majors in Business Management must complete 120 points from the papers listed on the right (8 papers) Management & Organisations Organisational Behaviour Contemporary Themes in Organisational Behaviour Operations Management Strategic Management HR Management Issues in Project Management Management of SMEs Social Entrepreneurship Project Management Occupational Stress & Resilience Leadership for Change Part D: Hospitality major papers A student who majors in Hospitality must complete 120 points from the papers listed on the right (8 papers) Part E: Social Sciences major papers A student who majors in Social Sciences must complete 120 points from the papers listed on the right (8 papers) Part F: Environmental Studies major papers A student who majors in Environmental Studies must complete 120 points from the papers listed on the right (8 papers) Applied F&B (Restaurant) Service Management Professional Wine Studies Hospitality Accounting & Finance Hosp. Org. Behaviour & Interpersonal Skills Beverage Management Culture & Society Facilities Development & Design Hospitality HR Management International Food and Beverage Management Hotel Management Simulation Sociology of Food Hospitality Entrepreneurship Hospitality Sales & Marketing Hospitality Strategic Management Introduction to Psychology A States & Nations Asian & Pacific Issues Introduction to Economics Applied Ethics Applied Theory (30 points) Research & Analysis Individuals & Identities International Relations New Zealand Political Studies Families & Communities Multicultural Communities Culture & Society Globalisation, Innovation & Change Methods of Social Research Applied Issues in Cultural & Social Psychology Research Project Biological Sampling and Environmental Law Ecosystem Management Interpretation Ecology & Evolution Terrestrial Ecology Plant Ecology Plants & Animals Environmental Risk Assessment Research Techniques Animal Behaviour and Ecology * The papers Introduction to Tourism and Undergraduate Writing for Academic Purposes are pre-requisites for all level 6 and level 7 Tourism papers. Refer to for more information. 17

20 Employer comment Claudia came to Orbit with a large knowledge base from her tourism degree. This made the initial training easier for her as she could relate back to things she had already learnt in her degree. Claudia came in with enthusiasm and a positive attitude, which fit in with our company values and made the decision to hire her very easy. The background and overall knowledge of the tourism industry Claudia picked up at AUT has really given her an advantage in her career so far, and has made for a very smooth transition into her working career. Ryan Manson, Shorthaul Team Leader, Orbit Corporate Travel Claudia Stead Shorthaul Consultant, Orbit Corporate Travel Bachelor of International Tourism Management Being able to spend three months at Orbit Corporate Travel as part of her AUT degree was an amazing opportunity, says Bachelor of International Tourism Management graduate Claudia Stead. During the 12-week co-operative education placement in my final year I met wonderful people, gained valuable experience and opened my eyes to the possibilities in the industry. Even better, I ended up being offered a full-time role at Orbit. Learning by doing While on placement, Claudia was trained as a shorthaul consultant for corporate clients, doing daily tasks such as booking and amending flights and hotels, and using the global distribution system (GDS) Amadeus. I loved learning a different side of the industry, and getting first-hand experience as a liaison between the supply and demand of tourism. Since Orbit is such a major corporate travel consultancy firm, I also met employees from all the big players in the tourism industry. As part of my co-op I was given the project of evaluating the induction process for Orbit s new employees and got to propose a new system. To do this I used a great deal of academic theory combined with my personal experience of the induction and the experiences I heard about through interviews I conducted with other employees. It was such a great opportunity. Prepared well by AUT Having always been fascinated by travel and tourism, Claudia chose to study at AUT because of its practical approach to learning. AUT has a reputation for providing a good balance between theory and practice. AUT has not only taught me so much from the academic side; it has also given me first-hand experience in the industry. This experience has already opened up many doors for me. Claudia says AUT helped her develop personal skills of perseverance, working under pressure and managing time efficiently. AUT has helped me grow as an individual and prepared me to enter the workforce. It gave me the opportunity to study what I love, surrounded by like-minded people and with great academic supervisors to help me along the way. 18

21 UNDERGRADUATE Bachelor of International Tourism Management Business Management Bachelor of International Tourism Management Environmental Studies SEE YOURSELF AS: A good problem-solver Interested in working with people from a range of countries and cultures Having strong planning and organisational skills Having leadership qualities SEE YOURSELF AS: Passionate about the environment Having a love of the outdoors Interested in working with people from a range of countries and cultures A planner and well-organised Tourism operators are working in a complex business environment they have to attract and meet the needs of hugely diverse customers, comply with regulatory standards, compete in a crowded market and create sustainable business practices. Which is why business management is vital for the tourism sector. This degree arms you with a thorough understanding of best practice business models in the tourism industry. You become familiar with the management of tourism ventures, international tourism operations, marketing channels, business trends, small and medium-sized enterprises, and the role of innovation and entrepreneurship. Business Management papers Contemporary Themes in Organisational Behaviour Entrepreneurship and Innovation Human Resource Management Issues in Project Management Leadership for Change Management and Organisation Management of Small and Medium Sized Enterprises New Dimensions in Entrepreneurship Occupational Stress and Resilience Operations Management Organisational Behaviour Project Management Strategic Management Refer to the Bachelor of International Tourism Management overview page for core and general tourism papers in addition to the major-specific papers above. Career opportunities Graduates can work in international tourism, adventure tourism resorts, airlines and government departments. For more details visit Tourists are attracted to unique and pristine environments, but tourism has a direct impact on natural environments. Ecotourism is already big business in places like Costa Rica, Kenya and New Zealand. Tourism businesses around the world are switching to more sustainable practices to minimise their impact on flora, fauna and the local culture. This major focuses on connections between tourism activities and the environment. You develop a solid grounding in ecological principles of marine, freshwater and terrestrial ecosystems, and environmental resource management. Environmental Studies papers Applied Communication Computer Organisation Ecology and Evolution Ecosystem Management Environmental Law Environmental Risk Assessment Geographical Information Systems Iwi Resource Management Plant Ecology Plants and Animals Terrestrial Ecology II Please refer to the Bachelor of International Tourism Management overview page for core and general tourism papers in addition to the major-specific papers above. Career opportunities Department of Conservation Local tour operators Iwi/Māori tourism consultants and operators Nature watching, e.g. whale, dolphin, penguin watching Nature tours, e.g. guided walks, recreational fishing and snorkelling For more details visit 19

22 UNDERGRADUATE Bachelor of International Tourism Management Hospitality Bachelor of International Tourism Management Social Sciences SEE YOURSELF AS: Welcoming and hospitable A team player A great communicator Interested in providing quality service SEE YOURSELF AS: Caring about community, family and people Interested in making a difference Having a positive attitude An open and positive communicator Curious about cultural and historical events Tourists like to feel welcomed and looked after, whether they are in a hotel, restaurant, on a plane or cruise ship, or at an event. Our Hospitality major focuses on the processes and concepts critical to delivering a high standard of service and creating a unique experience in hospitality operations. Hospitality papers Applied Food and Beverage Management (Restaurant) Beverage Management Culture and Society Facilities Development and Design Hospitality Accounting and Finance Hospitality Entrepreneurship Hospitality Human Resource Management Hospitality Organisational Behaviour and Interpersonal Skills Hospitality Sales and Marketing Hospitality Strategic Management Hotel Management Simulation International Food and Beverage Management Gastronomy Professional Wine Studies Service Management for Hospitality Sociology of Food Please refer to the Bachelor of International Tourism Management overview page for the core and general tourism papers. These papers are in addition to the major-specific papers above. Career opportunities Airline hospitality Management and co-ordination of hospitality within the tourism industry Tourism business entrepreneur For more details visit Tourism ventures can have a profound impact on the communities where they operate. This major provides an opportunity to explore the effect of tourism ventures on communities, and develop a sound understanding of the society in which we live looking at individuals, families, communities, whānau, aiga, iwi, groups, organisations, governments and cultures. You look at tourism through the lens of key social sciences: sociology, psychology, political studies, anthropology and economics. Social Sciences papers Applied Ethics Asian and Pacific Issues Critical Issues in Cultural and Social Psychology Cultures and Societies Families and Communities Globalisation, Innovation and Change Individuals and Identities International Relations Introduction to Anthropology Introduction to Economics Introduction to Psychology A Introduction to Sociology Methods of Social Research Multicultural Communities New Zealand Political Studies Research and Analysis Research Project States and Nations Please refer to the Bachelor of International Tourism Management overview page for the core and general tourism papers for all students. Career opportunities Cultural and historical tourism ventures Research and analysis Tourism business entrepreneurship 20

23 Employer comment Joel has been able to acquire a good understanding of what we do here at Agoda s office very quickly and efficiently. He is always eager to learn more and has even been able to share some innovative ideas with the team. I believe his degree in tourism has definitely given Joel his confidence and will help him further his career in the tourism industry. Kathy Turner, Country Manager Hotels, New Zealand, Agoda.com Joel Madden Market Coordinator, Agoda.com Bachelor of Tourism Studies* in Social Sciences Being able to spend time in the tourism industry as part of your degree is an amazing opportunity, says AUT tourism graduate Joel Madden. In your final year, you do a co-operative work placement in a tourism organisation. It s a wonderful chance to see for yourself what the tourism industry is really like and how it compares to what you have learnt at university. Real-life travel marketing experience During his 12 weeks at Coconuts Travel Marketing, Joel gained invaluable practical experience, particularly of marketing resort destinations for specific audiences, including honeymoons or families. I was lucky enough to experience a range of different tourismrelated industry events during my placement from industry nights to travel and wedding expos. Co-op opens door This practical experience during your studies is an invaluable networking opportunity, says Joel. Your co-op placement can also open the door to full-time employment. At the end of my placement at Coconuts Travel Marketing, for example, I was offered a position as support administrator there, a role I held until I joined Agoda.com. An ever-changing work environment Now working at online travel agency Agoda.com, Joel loves the variety of his role. Agoda.com specialises in hotels, and I m responsible for looking after accommodation properties in Wellington and Queenstown. I get them signed up and listed on our website, communicate with channel managers, process reports, and sort out any issues anyone may have. Well-prepared Joel feels his degree provided a good basis for his career. My studies gave me an understanding of specific trends in the market and the different opportunities within the industry. The marketing papers we did are a great help when we brainstorm ideas for how to make bookings for our properties. They also help me identify reasons why a region is doing particularly well or why it needs improvement. AUT also helped me develop the skills to write reports and press releases, work as a team and make contacts within the industry. This definitely helped me get the job I have today! * The Bachelor of Tourism Studies has been renamed Bachelor of International Tourism Management. 21

24 UNDERGRADUATE Bachelor of Arts Overview 22 BACHELOR OF ARTS BA Code Level of study 7 AK3704 Points 360 Duration Venue 3 years full-time/ equivalent part-time City Campus Start date 29 February and 18 July 2016 Minimum entry requirements Preferred school subjects University Entrance (NCEA, CIE or IB) or equivalent. All subjects are useful, in particular Classical Studies, English, Geography, History, History of Art, Media Studies and other languages. AUT encourages early application. This qualification will remain open until all places have been filled. Want to learn more about culture and society? The AUT Bachelor of Arts is a very flexible degree, enabling you to study many aspects of society and culture. You can choose from 19 majors in areas as diverse as criminology, psychology, languages, event management, education, international studies, translation and interpreting. It s great preparation for careers that require effective written and verbal communication skills, critical thinking and analysis, and the ability to research and present professionally. You can build your degree in a way that suits you study either a single or a double major, select from a wide range of minors or perhaps add elective papers from another area of study. Your final year includes practical industry experience, working on a project or at a workplace related to your chosen major. Year 1 and 2 Each year you take core papers in writing, communication, research and digital technologies, along with your major(s) and/or minor papers. You usually complete two or three core papers in Year 1, plus papers for your major (usually two or three) and other papers of interest. In your second year you complete the other one or two core papers, along with further major papers. Core papers You take papers from the following range of core papers (one paper from each group): Group 1: iwrite, Undergraduate Writing for Academic Purposes, Writing, Ki te Whaiao: Introduction to Māori Society Group 2: Communicating, icommunicate, Aotearoa New Zealand Culture and Society Group 3: ireflect, Communication and Presentation Systems, Te Matatiki I: Applied Technology I Group 4: iresearch, Research and Analysis, Te Rangahau Year 3 In your final semester, you complete a real-life work project through our Co-operative Education paper. This is a core Year 3 paper that can only be done after the other core papers. You also study any remaining major and/or minor papers. Majors Majors within hospitality, tourism and events are: Culinary Arts Event Management Other majors available in the Bachelor of Arts are: Chinese Language Chinese Studies Conflict Resolution Creative Writing Criminology Education English and New Media Studies International Studies Interpreting Japanese Language Japanese Studies Māori Development New Zealand Sign Language and Deaf Studies New Zealand Sign Language English Interpreting Psychology Social Sciences Translation For details on the other majors please visit