Service Landscape 2.0 Webinar

Transcription

1 26 February 2013 Hans Tesselaar / Guy Rackham / Dave Banko

2 Agenda BIAN Introduction Service Landscape 2.0 BIAN The Organization How to Become a Member? 2

3 A Warm Welcome to YOU Dialing in From: Netherlands Belgium Switzerland Norway Sweden Germany France Poland Canada U.S. Mexico Honduras Iceland USA Canada Ireland Netherlands Mexico Belgium Colombia France Ireland UK Morocco Egypt Saudi Arabia Russia Poland Romania Pakistan India Singapore Vietnam Greece Australia Slovakia Mongolia Serbia Moldova Greece India Venezuela Switzerland Germany New Zealand Spain Italy

4 BIAN s Mission Central objectives for IT in the banking industry are the reduction of integration costs and the utilization of the advantages of a service oriented architecture (SOA). BIAN is defining a common yet exceedingly flexible SOA framework for the banking industry with the goal of establishing a common language. Based on broad consensus within the banking industry, this will enable faster, more efficient strategic and operational changes in banks while helping banks to address the key market imperative to drive cost reductions through greater efficiency and organizational flexibility. BIAN is a global, open, independent and unique community where banks, software providers and system integrators openly exchange Banking IT requirements with regard to SOA.

5 Industry SOA-Focus Internal External Industry SOA-Focus Internal External Service Landscape 2.0 Webinar BIAN Vision Today BIAN envisions a SOA-enabled banking industry with both internal and industry-wide agility and flexibility. BIAN supports banks to define their internal services based on industry collaboration and best practices Banks are enabled to develop their semantic service definitions on a consistent basis through BIAN to enable internal and commercial SOAbased solutions according to a standardized industry model. Majority of Banks BIAN today BIAN 2014 Proprietary Best practices Standard Internal SOA-Focus Proprietary Best practices Standard Internal SOA-Focus 5

6 BIAN and other standards are complementary BIAN key points Distinct application to application (A2A) focus, which complements the business-tobusiness (B2B) focus of IFX and SWIFT Total focus on semantic definitions - technical definitions are excluded from official work products (helps to balance other industry efforts that, while not excluding semantics, have historically focused on technical specifications) BIAN, IFX, and the OMG Finance Domain Task Force recognize ISO standard and the SWIFT-administered ISO Repository key to keeping standards bodies in the finance sector aligned with one another Service-oriented, whereas IFX, SWIFT, and ISO are message-oriented UML is a foundational technology, heavily used in the financial services industry Business Content: Technical Business Content: Semantic Modeling Languages/ UML Profiles BIAN IFX ISO Repository (SWIFT Administered) OMG Finance DTF ISO Core Standard A2A = Service Oriented = Message Oriented = Process Oriented OMG UML A A B2B IFX B = A aligns with B B = A contributes to B 6

7 BIAN & Banks BIAN & Partners 7

8 Agenda BIAN Introduction Service Landscape 2.0 BIAN The Organization How to Become a Member? 8

9 Release 2.0 Components

10 Release History SL 1.0 (July 2009) Metamodel High Level Service Landscape SL 1.5 (July 2011) Metamodel Candidate Service Landscape with 240 Service Domains How To Guide Documenting Design Principles SL 1.6 (July 2012) Metamodel Candidate Service Landscape with 247 Service Domains (PowerPoint & Excel) 1 Business Scenario (PowerPoint & Excel) 19 Service Domains Initially Defined (Excel) How To Guide SL 2.0 (February 2013) Metamodel Candidate Service Landscape with 262 Service Domains 39 Business Scenarios 63 Service Domains Initially Defined Service Landscape and Business Scenarios Added to UML Data Repository* How To Guide Includes 2 Case Studies of Usage by BIAN Members 10

11 Release Projection SL 2.5 (August 2013) - Internal Candidate Service Landscape with 270 Service Domains 55 Business Scenarios 100 Service Domains Initially Defined SL 3.0 (Q1 2014) Metamodel Candidate Service Landscape with 280 Service Domains 80 Business Scenarios 200 Service Domains Initially Defined (Banking Specific!) How To Guide Split into 3 Documents for Specific Audiences Theory & Concepts Internal Procedures Deployment Techniques M4 Bank Model & How To Guide (BIAN Members Only) SL 4.0 (Q1 2015) Metamodel Candidate Service Landscape with 300+ Service Domains 150 Business Scenarios 300 Service Domains Initially Defined How To Guide (Multiple Documents) M4 Bank Model & How To Guide (Available for Public) 11

12 Advantage of Using a UML Data Repository Improved Quality and Consistency BIAN Metamodel Built into Data Repository Entry Forces Adherence One Location for Business Scenarios and Service Domain Definitions rather than multiple PowerPoint & Excel Documents Shortened Publication Cycles Shorter QA Cycle Aiming for 6 month Publication Cycles Ease of Use Searchable HTML Tree for Public Consumption rather than reviewing multiple documents BIAN Members Able to Do Download Metamodel, Service Landscape and Business Scenarios and incorporate them in their own Enterprise- and Application- Development Modeling Environments Able to Import BIAN UML Models with all their Attributes, Definitions and Associations Previously had to hand key Direct Access to UML Data Repository Monitor or Comment on Work In-Progress Submit Content Develop based on Future Release Information 12

13 Party Data Party Profile Credit Agency Service Agmt Syndicate Correspondent Bank Rel Mgmt Correspondent Bank Data Mgmt Sub Custodian Agreement Product Service Agency Product Broker Agreement Contractor/Supplier Agreement Market Feed Administration Market Feed Operation Market Information Mgmt Financial Market Analysis Financial Market Research Quantitative Analysis Market Data Dissemination Adm Market Data Dissemination Ops Financial Instrument Maint. Counterparty Administration Credit Agency Service Ops Reference/Directory Mgmt Product Design Product Combination Product Deployment Product Training Product Quality Assurance Product Pricing Facility Call Center Branch Network Mgmt E-Branch PBX ATM Network Call Center Operations Branch Network Operations E-Branch Operations PBX Operations ATM Network Operations Branch Currency Branch Currency Distribution Product Inventory Item Mgmt Product Inventory Distribution Servicing Position Servicing Event History Servicing Activity Analysis Contact Routing Contact Dialogue Interactive Help Business Development Policies Business Development Brand Advertising Promotional Events Prospect Campaign Mgmt Prospect Campaign Design Customer Campaign Mgmt Customer Campaign Design Customer Surveys Prospect Campaign Execution Prospect Customer Campaign Execution Offer Sales Planning Underwriting Commission Agreement Commission Transaction Product Matching Product Expert Sales Support Customer Relationship Mgmt Customer Agreement Customer Product Coverage Customer Behavioral Insights Customer Credit Rating Recovery Customer Event History Servicing Issue Case Case Resolution Analysis Customer Case Card Case Secured Loans Unsecured Loans Consumer Finance Current Deposit Card Facility Card Authorization Card Capture Card Billing & Payments Merchant Relations Trust Services Remittance Services Currency Exchange Bank Drafts & T Checks Brokered Product Consumer Investments Payments Execution Wire Room Cheque Processing Cash/Currency Inventory Collateral Collateral Asset Administration Collections Investment Portfolio Planning Investment Portfolio Analysis Investment Portfolio Mgmt etrading Trading Book Oversight Dealer Workbench Market Making Assisted Trading Program Trading Market Trading Order Mutual Fund Administration Hedge Fund Administration Unit Trust Administration Order Allocation Clearing & Settlement Securities Fails Processing Trade/Price Reporting Custody Administration Customer Entitlement Admin. Securities Valuation Cash Record Reward Points s Receivable Reconciliation Position Fraud Detection Transaction Engine Letter of Credit Bank Guarantee Trade Finance Services Corporate Credit Facility Corporate Loan Cash Mgmt & Svs Cheque Lock Box Corporate Finance Services M&A Advisory Services Corporate Tax Advisory Svs Public Offering Private Placement Card Issuance Billing Services Rewards Points Administration Consolidated Customer Activity Treasury Treasury Administration Asset Securitization Factoring Asset & Liability Committee Bank Portfolio Analysis Bank Portfolio Administration Stock Lending/Repos Market Risk Models Gap Analysis Credit Risk Counterparty Risk Liquidity Risk Economic Capital Business Risk Customer Behavior Models Fraud Models Credit/Margin Policies Production Risk Models Operational Risk Models Segment Plan Product Portfolio Customer Portfolio Branch Portfolio Channel Portfolio Competitor Analysis Market Research Market Analysis Guideline Compliance Regulatory Compliance Compliance Reporting Fraud/AML Resolution Financial ing IT Policies & Plan IT Arch Stds & Guidelines Systems Administration Development Environment System Development Production Release System Deployment Systems Operations Platform Operations Systems Help Desk Systems Assurance Internal Network Operations Legal Assurance Internal Audit Security Services Security Assurance Supplier Procurement Company Billing & Payments Fixed Asset Register Property Portfolio Site Operations Site Administration Equipment Administration Equipment Maintenance Utilities Administration Building Maintenance Organizational Model Business Unit Budget Business Unit Financial Analysis Business Unit Financial Ops Business Unit ing Business Unit Business Unit Operations Financial Statements Financial Control Financial Compliance Resolution Tax Administration HR Policies & Plan Employee Assignment Employee Record Employee/Contractor Contract Employee Certification Employee Assessment Employee Payroll & Incentives Travel & Expenses Employee Access Profile Employee Benefits Workforce Training Recruitment Manual Intellectual Property Portfolio Knowledge Exchange Corporate Communications Corporate Alliance/Stakeholder Corporate Relationship Regulatory & Legal Authority Investor Relations Corporate Strategy Corporate Policies Product & Service Policies Business Architecture Continuity Planning Document Services Archive Services Correspondence Service Landscape 2.0 Webinar Release 2.0 Components The How To Guide is available with the release to explain the BIAN Design Concepts, Theory & Usage. There are also detailed training presentations available to members. Operations & Execution Analytics Reference Data Sales & Service Business Support Party External Agency Market Data Product Channel Specific Marketing Consumer Products Cross Channel Sales Customer Mgmt Servicing Consumer Loans & Deposits Cards Consumer Services Payments Collateral Administration Financial Markets Corporate Products Investment Trade Finance Wholesale Trading Market Operations Cross Product Operations Corporate Banking Products Corporate Financing & Advisory Services Operational Services Bank Portfolio & Treasury Models Business Planning Regulations & Compliance Service Landscape PowerPoint IT Non IT and HR Enterprise Services Buildings, Equipment and Facilities Business Command & Control Finance Human Resource Knowledge & IP Corporate Relations Business Direction Document Mgmt & Archive How To Guide Training Presentations (For BIAN members) Metamodel UML Based Repository & Tooling HTML Service Landscape HTML Business Scenarios

14 Risk & Reference Data Sales & Service Operations & Execution Compliance Business Support Party Party Data Party Profile External Agency Credit Agency Service Agmt Syndicate Correspondent Bank Rel Mgmt Correspondent Bank Data Mgmt Sub Custodian Agreement Product Service Agency Product Broker Agreement Contractor/Supplier Agreement Market Data Market Feed Administration Market Feed Operation Market Information Mgmt Financial Market Analysis Financial Market Research Quantitative Analysis Market Data Dissemination Adm Market Data Dissemination Ops Financial Instrument Maint. Counterparty Administration Credit Agency Service Ops Reference/Directory Mgmt Location Data Product Product Design Product Combination Product Deployment Product Training Product Quality Assurance Product Pricing Facility Channel Specific Branch Location Call Center Branch Network Mgmt E-Branch PBX ATM Network Call Center Operations Branch Location Operations E-Branch Operations PBX Operations ATM Network Operations Branch Currency Branch Currency Distribution Product Inventory Item Mgmt Product Inventory Distribution Cross Channel Authentication Authorization Servicing Position Servicing Event History Servicing Activity Analysis Contact Routing Contact Dialogue Interactive Help BIAN Service Landscape Structure Marketing Business Development Policies Business Development Brand Advertising Promotional Events Prospect Campaign Mgmt Prospect Campaign Design Customer Campaign Mgmt Customer Campaign Design Customer Surveys Sales Prospect Campaign Execution Prospect Customer Campaign Execution Offer Sales Planning Underwriting Commission Agreement Commission Transaction Product Matching Product Expert Sales Support Customer Mgmt Customer Relationship Mgmt Customer Agreement Customer Product Coverage Customer Behavioral Insights Customer Credit Rating Recovery Customer Event History Servicing Servicing Issue Case Case Resolution Analysis Customer Case Card Case Customer Order Payment Order Consumer Products Consumer Loans & Deposits Secured Loans Unsecured Loans Consumer Finance Current Deposit Cards Card Facility Card Authorization Card Capture Card Billing & Payments Merchant Relations Consumer Services Trust Services Remittance Services Currency Exchange Bank Drafts & T Checks Brokered Product Consumer Investments Investment Wholesale Trading Trading Book Oversight Dealer Workbench Market Making Assisted Trading Program Trading Market Trading Market Order Market Operations Mutual Fund Administration Hedge Fund Administration Unit Trust Administration Order Allocation Clearing & Settlement Securities Fails Processing Trade/Price Reporting Custody Administration Customer Entitlement Admin. Financial Instrument Valuation Cross Product Operations Trade Finance Letter of Credit Bank Guarantee Trade Finance Services Corporate Banking Products Payments Operational Services Payments Execution Cash ing Card Issuance Financial Message Gateway Reward Points Disbursement Correspondent Bank Fulfillment s Receivable Open Item Cheque Processing Reconciliation Dunning Cash/Currency Inventory Counterparty Risk Billing Services Position Rewards Points Administration Fraud Detection Consolidated Customer Activity Collateral Transaction Engine Administration Collateral Collateral Asset Administration Collections Financial Markets Investment Portfolio Planning Investment Portfolio Analysis Investment Portfolio Mgmt etrading Corporate Products Credit Corporate Credit Facility Corporate Loan Syndicated Loan Cash Mgmt & Svs Direct Debit Mandate Mgmt Direct Debit Fulfillment Cheque Lock Box Corporate Financing & Advisory Services Corporate Finance Services M&A Advisory Services Corporate Tax Advisory Svs Public Offering Private Placement Bank Portfolio & Treasury Treasury Treasury Administration Asset Securitization Factoring Asset & Liability Bank Portfolio Analysis Bank Portfolio Administration Stock Lending/Repos Models Market Risk Models Financial Inst.Valuation Models Gap Analysis Credit Risk Models Liquidity Risk Models Economic Capital Business Risk Models Customer Behavior Models Fraud Models Credit/Margin Policies Production Risk Models Operational Risk Models Business Planning Segment Plan Product Portfolio Customer Portfolio Branch Portfolio Channel Portfolio Competitor Analysis Market Research Market Analysis Regulations & Compliance Guideline Compliance Regulatory Compliance Compliance Checks Compliance Reporting Fraud/AML Resolution Financial ing IT IT Policies & Plan IT Arch Stds & Guidelines Systems Administration Development Environment System Development Production Release System Deployment Systems Operations Platform Operations Systems Help Desk Systems Assurance Internal Network Operations Non IT and HR Enterprise Services Legal Assurance Internal Audit Security Services Security Assurance Supplier Procurement Company Billing & Payments Fixed Asset Register Buildings, Equipment and Facilities Property Portfolio Site Operations Site Administration Equipment Administration Equipment Maintenance Utilities Administration Building Maintenance Business Command & Control Organizational Model Business Unit Budget Business Unit Financial Analysis Business Unit Financial Ops Business Unit ing Business Unit Business Unit Operations Finance Financial Statements Financial Control Financial Compliance Resolution Tax Administration Human Resource HR Policies & Plan Employee Assignment Employee Record Employee/Contractor Contract Employee Certification Employee Assessment Employee Payroll & Incentives Travel & Expenses Employee Access Profile Employee Benefits Workforce Training Recruitment Knowledge & IP Manual Intellectual Property Portfolio Knowledge Exchange Corporate Relations Corporate Communications Corporate Alliance/Stakeholder Corporate Relationship Regulatory & Legal Authority Investor Relations Business Direction Corporate Strategy Corporate Policies Product & Service Policies Business Architecture Continuity Planning Document Mgmt & Archive Document Services Archive Services Correspondence Business Area Business Domain Service Domain

15 BIAN s Service Landscape V1.6 Total 247 Service Domains Reference Data Sales & Service Operations & Execution Analytics Business Support Party Party Data Party Profile External Agency Credit Agency Service Agmt Syndicate Correspondent Bank Rel Mgmt Correspondent Bank Data Mgmt Sub Custodian Agreement Product Service Agency Product Broker Agreement Contractor/Supplier Agreement Market Data Market Feed Administration Market Feed Operation Market Information Mgmt Financial Market Analysis Financial Market Research Quantitative Analysis Market Data Dissemination Adm Market Data Dissemination Ops Financial Instrument Maint. Counterparty Administration Credit Agency Service Ops Reference/Directory Mgmt Product Product Design Product Combination Product Deployment Product Training Product Quality Assurance Product Pricing Facility Channel Specific Call Center Branch Network Mgmt E-Branch PBX ATM Network Call Center Operations Branch Network Operations E-Branch Operations PBX Operations ATM Network Operations Branch Currency Branch Currency Distribution Product Inventory Item Mgmt Product Inventory Distribution Cross Channel Servicing Position Servicing Event History Servicing Activity Analysis Contact Routing Contact Dialogue Interactive Help Marketing Business Development Policies Business Development Brand Advertising Promotional Events Prospect Campaign Mgmt Prospect Campaign Design Customer Campaign Mgmt Customer Campaign Design Customer Surveys Sales Prospect Campaign Execution Prospect Customer Campaign Execution Offer Sales Planning Underwriting Commission Agreement Commission Transaction Product Matching Product Expert Sales Support Customer Mgmt Customer Relationship Mgmt Customer Agreement Customer Product Coverage Customer Behavioral Insights Customer Credit Rating Recovery Customer Event History Servicing Servicing Issue Case Case Resolution Analysis Customer Case Card Case Consumer Products Consumer Loans & Deposits Secured Loans Unsecured Loans Consumer Finance Current Deposit Cards Card Facility Card Authorization Card Capture Card Billing & Payments Merchant Relations Consumer Services Trust Services Remittance Services Currency Exchange Bank Drafts & T Checks Brokered Product Consumer Investments Payments Payments Execution Wire Room Cheque Processing Cash/Currency Inventory Collateral Administration Collateral Collateral Asset Administration Collections Financial Markets Investment Investment Portfolio Planning Investment Portfolio Analysis Investment Portfolio Mgmt etrading Wholesale Trading Trading Book Oversight Dealer Workbench Market Making Assisted Trading Program Trading Market Trading Order Market Operations Mutual Fund Administration Hedge Fund Administration Unit Trust Administration Order Allocation Clearing & Settlement Securities Fails Processing Trade/Price Reporting Custody Administration Customer Entitlement Admin. Securities Valuation Cross Product Operations Cash Record Reward Points s Receivable Reconciliation Counterparty Risk Position Fraud Detection Transaction Engine Corporate Products Trade Finance Letter of Credit Bank Guarantee Trade Finance Services Corporate Banking Products Corporate Credit Facility Corporate Loan Cash Mgmt & Svs Cheque Lock Box Corporate Financing & Advisory Services Corporate Finance Services M&A Advisory Services Corporate Tax Advisory Svs Public Offering Private Placement Operational Services Card Issuance Billing Services Rewards Points Administration Consolidated Customer Activity Bank Portfolio & Treasury Treasury Treasury Administration Asset Securitization Factoring Asset & Liability Bank Portfolio Analysis Bank Portfolio Administration Stock Lending/Repos Models Market Risk Models Valuation Models Gap Analysis Credit Risk Models Liquidity Risk Models Economic Capital Business Risk Models Customer Behavior Models Fraud Models Credit/Margin Policies Production Risk Models Operational Risk Models Business Planning Segment Plan Product Portfolio Customer Portfolio Branch Portfolio Channel Portfolio Competitor Analysis Market Research Market Analysis Regulations & Compliance Guideline Compliance Regulatory Compliance Compliance Reporting Fraud/AML Resolution Financial ing IT IT Policies & Plan IT Arch Stds & Guidelines Systems Administration Development Environment System Development Production Release System Deployment Systems Operations Platform Operations Systems Help Desk Systems Assurance Internal Network Operations Non IT and HR Enterprise Services Legal Assurance Internal Audit Security Services Security Assurance Supplier Procurement Company Billing & Payments Fixed Asset Register Buildings, Equipment and Facilities Property Portfolio Site Operations Site Administration Equipment Administration Equipment Maintenance Utilities Administration Building Maintenance Business Command & Control Organizational Model Business Unit Budget Business Unit Financial Analysis Business Unit Financial Ops Business Unit ing Business Unit Business Unit Operations Finance Financial Statements Financial Control Financial Compliance Resolution Tax Administration Human Resource HR Policies & Plan Employee Assignment Employee Record Employee/Contractor Contract Employee Certification Employee Assessment Employee Payroll & Incentives Travel & Expenses Employee Access Profile Employee Benefits Workforce Training Recruitment Knowledge & IP Manual Intellectual Property Portfolio Knowledge Exchange Corporate Relations Corporate Communications Corporate Alliance/Stakeholder Corporate Relationship Regulatory & Legal Authority Investor Relations Business Direction Corporate Strategy Corporate Policies Product & Service Policies Business Architecture Continuity Planning Document Mgmt & Archive Document Services Archive Services Correspondence

16 Risk & Reference Data Sales & Service Operations & Execution Business Support Compliance Party Party Data Party Profile External Agency Credit Agency Service Agmt Syndicate Correspondent Bank Rel Mgmt Correspondent Bank Data Mgmt Sub Custodian Agreement Product Service Agency Product Broker Agreement Contractor/Supplier Agreement Market Data Market Feed Administration Market Feed Operation Market Information Mgmt Financial Market Analysis Financial Market Research Quantitative Analysis Market Data Dissemination Adm Market Data Dissemination Ops Financial Instrument Maint. Counterparty Administration Credit Agency Service Ops Reference/Directory Mgmt Location Data Product Product Design Product Combination Product Deployment Product Training Product Quality Assurance Product Pricing Facility Channel Specific Branch Location Call Center Branch Network Mgmt E-Branch PBX ATM Network Call Center Operations Branch Location Operations E-Branch Operations PBX Operations ATM Network Operations Branch Currency Branch Currency Distribution Product Inventory Item Mgmt Product Inventory Distribution Cross Channel Authentication Authorization Servicing Position Servicing Event History Servicing Activity Analysis Contact Routing Contact Dialogue Interactive Help Marketing Business Development Policies Business Development Brand Advertising Promotional Events Prospect Campaign Mgmt Prospect Campaign Design Customer Campaign Mgmt Customer Campaign Design Customer Surveys Sales Prospect Campaign Execution Prospect Customer Campaign Execution Offer Sales Planning Underwriting Commission Agreement Commission Transaction Product Matching Product Expert Sales Support Customer Mgmt Customer Relationship Mgmt Customer Agreement Customer Product Coverage Customer Behavioral Insights Customer Credit Rating Recovery Customer Event History Servicing Servicing Issue Case Case Resolution Analysis Customer Case Card Case Customer Order Payment Order The BIAN Service Landscape V2.0 Consumer Products Consumer Loans & Deposits Secured Loans Unsecured Loans Consumer Finance Current Deposit Cards Card Facility Card Authorization Card Capture Card Billing & Payments Merchant Relations Consumer Services Trust Services Remittance Services Currency Exchange Bank Drafts & T Checks Brokered Product Consumer Investments Payments Payments Execution Financial Message Gateway Correspondent Bank Fulfillment Cheque Processing Cash/Currency Inventory Collateral Administration Collateral Collateral Asset Administration Collections Financial Markets Investment Investment Portfolio Planning Investment Portfolio Analysis Investment Portfolio Mgmt etrading Wholesale Trading Trading Book Oversight Dealer Workbench Market Making Assisted Trading Program Trading Market Trading Market Order Market Operations Mutual Fund Administration Hedge Fund Administration Unit Trust Administration Order Allocation Clearing & Settlement Securities Fails Processing Trade/Price Reporting Custody Administration Customer Entitlement Admin. Financial Instrument Valuation Cross Product Operations Cash ing Reward Points s Receivable Reconciliation Counterparty Risk Position Fraud Detection Transaction Engine Corporate Products Trade Finance Letter of Credit Bank Guarantee Trade Finance Services Corporate Banking Products Credit Corporate Credit Facility Corporate Loan Syndicated Loan Cash Mgmt & Svs Direct Debit Mandate Mgmt Direct Debit Fulfillment Cheque Lock Box Corporate Financing & Advisory Services Corporate Finance Services M&A Advisory Services Corporate Tax Advisory Svs Public Offering Private Placement Operational Services Card Issuance Disbursement Open Item Dunning Billing Services Rewards Points Administration Consolidated Customer Activity Bank Portfolio & Treasury Treasury Treasury Administration Asset Securitization Factoring Asset & Liability Bank Portfolio Analysis Bank Portfolio Administration Stock Lending/Repos Models Market Risk Models Financial Inst.Valuation Models Gap Analysis Credit Risk Models Liquidity Risk Models Economic Capital Business Risk Models Customer Behavior Models Fraud Models Credit/Margin Policies Production Risk Models Operational Risk Models Business Planning Segment Plan Product Portfolio Customer Portfolio Branch Portfolio Channel Portfolio Competitor Analysis Market Research Market Analysis Regulations & Compliance Guideline Compliance Regulatory Compliance Compliance Checks Compliance Reporting Fraud/AML Resolution Financial ing IT IT Policies & Plan IT Arch Stds & Guidelines Systems Administration Development Environment System Development Production Release System Deployment Systems Operations Platform Operations Systems Help Desk Systems Assurance Internal Network Operations Non IT and HR Enterprise Services Legal Assurance Internal Audit Security Services Security Assurance Supplier Procurement Company Billing & Payments Fixed Asset Register Buildings, Equipment and Facilities Property Portfolio Site Operations Site Administration Equipment Administration Equipment Maintenance Utilities Administration Building Maintenance Business Command & Control Organizational Model Business Unit Budget Business Unit Financial Analysis Business Unit Financial Ops Business Unit ing Business Unit Business Unit Operations Finance Financial Statements Financial Control Financial Compliance Resolution Tax Administration Human Resource HR Policies & Plan Employee Assignment Employee Record Employee/Contractor Contract Employee Certification Employee Assessment Employee Payroll & Incentives Travel & Expenses Employee Access Profile Employee Benefits Workforce Training Recruitment Knowledge & IP Manual Intellectual Property Portfolio Knowledge Exchange Corporate Relations Corporate Communications Corporate Alliance/Stakeholder Corporate Relationship Regulatory & Legal Authority Investor Relations Business Direction Corporate Strategy Corporate Policies Product & Service Policies Business Architecture Continuity Planning Document Mgmt & Archive Document Services Archive Services Correspondence

17 Risk & Reference Data Sales & Service Operations & Execution Business Support Compliance Party Party Data Party Profile External Agency Credit Agency Service Agmt Syndicate Correspondent Bank Rel Mgmt Correspondent Bank Data Mgmt Sub Custodian Agreement Product Service Agency Product Broker Agreement Contractor/Supplier Agreement Market Data Market Feed Administration Market Feed Operation Market Information Mgmt Financial Market Analysis Financial Market Research Quantitative Analysis Market Data Dissemination Adm Market Data Dissemination Ops Financial Instrument Maint. Counterparty Administration Credit Agency Service Ops Reference/Directory Mgmt Location Data Product Product Design Product Combination Product Deployment Product Training Product Quality Assurance Product Pricing Facility Release Version Plan Channel Specific Branch Location Call Center Branch Network Mgmt E-Branch PBX ATM Network Call Center Operations Branch Location Operations E-Branch Operations PBX Operations ATM Network Operations Branch Currency Branch Currency Distribution Product Inventory Item Mgmt Product Inventory Distribution V 1.6 V Cross Channel Authentication Authorization Servicing Position Servicing Event History Servicing Activity Analysis Contact Routing Contact Dialogue Interactive Help Defined in Release Marketing Business Development Policies Business Development Brand Advertising Promotional Events Prospect Campaign Mgmt Prospect Campaign Design Customer Campaign Mgmt Customer Campaign Design Customer Surveys Sales Prospect Campaign Execution Prospect Customer Campaign Execution Offer Sales Planning Underwriting Commission Agreement Commission Transaction Product Matching Product Expert Sales Support Customer Mgmt Customer Relationship Mgmt Customer Agreement Customer Product Coverage Customer Behavioral Insights Customer Credit Rating Recovery Customer Event History Servicing Servicing Issue Case Case Resolution Analysis Customer Case Card Case Customer Order Payment Order V 2.5 V 3.0 V 4.0 (Internal) Service Domains Targeted by Release The BIAN Service Landscape V Consumer Products Consumer Loans & Deposits Secured Loans Unsecured Loans Consumer Finance Current Deposit Cards Card Facility Card Authorization Card Capture Card Billing & Payments Merchant Relations Consumer Services Trust Services Remittance Services Currency Exchange Bank Drafts & T Checks Brokered Product Consumer Investments Payments Payments Execution Financial Message Gateway Correspondent Bank Fulfillment Cheque Processing Cash/Currency Inventory Collateral Administration Collateral Collateral Asset Administration Collections Financial Markets Investment Investment Portfolio Planning Investment Portfolio Analysis Investment Portfolio Mgmt etrading Wholesale Trading Trading Book Oversight Dealer Workbench Market Making Assisted Trading Program Trading Market Trading Market Order Market Operations Mutual Fund Administration Hedge Fund Administration Unit Trust Administration Order Allocation Clearing & Settlement Securities Fails Processing Trade/Price Reporting Custody Administration Customer Entitlement Admin. Financial Instrument Valuation Cross Product Operations Cash ing Reward Points s Receivable Reconciliation Counterparty Risk Position Fraud Detection Transaction Engine Corporate Products Trade Finance Letter of Credit Bank Guarantee Trade Finance Services Corporate Banking Products Credit Corporate Credit Facility Corporate Loan Syndicated Loan Cash Mgmt & Svs Direct Debit Mandate Mgmt Direct Debit Fulfillment Cheque Lock Box Corporate Financing & Advisory Services Corporate Finance Services M&A Advisory Services Corporate Tax Advisory Svs Public Offering Private Placement Operational Services Card Issuance Disbursement Open Item Dunning Billing Services Rewards Points Administration Consolidated Customer Activity Bank Portfolio & Treasury Treasury Treasury Administration Asset Securitization Factoring Asset & Liability Bank Portfolio Analysis Bank Portfolio Administration Stock Lending/Repos Models Market Risk Models Financial Inst.Valuation Models Gap Analysis Credit Risk Models Liquidity Risk Models Economic Capital Business Risk Models Customer Behavior Models Fraud Models Credit/Margin Policies Production Risk Models Operational Risk Models Business Planning Segment Plan Product Portfolio Customer Portfolio Branch Portfolio Channel Portfolio Competitor Analysis Market Research Market Analysis Regulations & Compliance Guideline Compliance Regulatory Compliance Compliance Checks Compliance Reporting Fraud/AML Resolution Financial ing IT IT Policies & Plan IT Arch Stds & Guidelines Systems Administration Development Environment System Development Production Release System Deployment Systems Operations Platform Operations Systems Help Desk Systems Assurance Internal Network Operations Non IT and HR Enterprise Services Legal Assurance Internal Audit Security Services Security Assurance Supplier Procurement Company Billing & Payments Fixed Asset Register Buildings, Equipment and Facilities Property Portfolio Site Operations Site Administration Equipment Administration Equipment Maintenance Utilities Administration Building Maintenance Business Command & Control Organizational Model Business Unit Budget Business Unit Financial Analysis Business Unit Financial Ops Business Unit ing Business Unit Business Unit Operations Finance Financial Statements Financial Control Financial Compliance Resolution Tax Administration Human Resource HR Policies & Plan Employee Assignment Employee Record Employee/Contractor Contract Employee Certification Employee Assessment Employee Payroll & Incentives Travel & Expenses Employee Access Profile Employee Benefits Workforce Training Recruitment Knowledge & IP Manual Intellectual Property Portfolio Knowledge Exchange Corporate Relations Corporate Communications Corporate Alliance/Stakeholder Corporate Relationship Regulatory & Legal Authority Investor Relations Business Direction Corporate Strategy Corporate Policies Product & Service Policies Business Architecture Continuity Planning Document Mgmt & Archive Document Services Archive Services Correspondence Acutal TBD TBD

18 Reference Data Sales & Service Operations & Execution Analytics Business Support Party Party Data Party Profile External Agency Credit Agency Service Agmt Syndicate Correspondent Bank Rel Mgmt Correspondent Bank Data Mgmt Sub Custodian Agreement Product Service Agency Product Broker Agreement Contractor/Supplier Agreement Market Data Market Feed Administration Market Feed Operation Market Information Mgmt Financial Market Analysis Financial Market Research Quantitative Analysis Market Data Dissemination Adm Market Data Dissemination Ops Financial Instrument Maint. Counterparty Administration Credit Agency Service Ops Reference/Directory Mgmt Product Product Design Product Combination Product Deployment Product Training Product Quality Assurance Product Pricing Facility Channel Specific Call Center Branch Network Mgmt E-Branch PBX ATM Network Call Center Operations Branch Network Operations E-Branch Operations PBX Operations ATM Network Operations Branch Currency Branch Currency Distribution Product Inventory Item Mgmt Product Inventory Distribution Cross Channel Servicing Position Servicing Event History Servicing Activity Analysis Contact Routing Contact Dialogue Interactive Help Marketing Business Development Policies Business Development Brand Advertising Promotional Events Prospect Campaign Mgmt Prospect Campaign Design Customer Campaign Mgmt Customer Campaign Design Customer Surveys Sales Prospect Campaign Execution Prospect Customer Campaign Execution Offer Underwriting Sales Planning Commission Agreement Commission Transaction Product Matching Product Expert Sales Support Customer Mgmt Customer Relationship Mgmt Customer Agreement Customer Product Coverage Customer Behavioral Insights Customer Credit Rating Recovery Customer Event History Servicing Servicing Issue Case Case Resolution Analysis Customer Case Card Case Consumer Products Consumer Loans & Deposits Secured Loans Unsecured Loans Consumer Finance Current Deposit Cards Card Facility Card Authorization Card Capture Card Billing & Payments Merchant Relations Consumer Services Trust Services Remittance Services Currency Exchange Bank Drafts & T Checks Brokered Product Consumer Investments Payments Payments Execution Cheque Processing Wire Room Cash/Currency Inventory Collateral Administration Collateral Collateral Asset Administration Collections Financial Markets Investment Investment Portfolio Planning Investment Portfolio Analysis Investment Portfolio Mgmt etrading Wholesale Trading Trading Book Oversight Dealer Workbench Market Making Assisted Trading Program Trading Market Trading Order Market Operations Mutual Fund Administration Hedge Fund Administration Unit Trust Administration Order Allocation Clearing & Settlement Securities Fails Processing Trade/Price Reporting Custody Administration Customer Entitlement Admin. Securities Valuation Cross Product Operations Cash Record Reward Points s Receivable Reconciliation Position Fraud Detection Transaction Engine Corporate Products Trade Finance Letter of Credit Bank Guarantee Trade Finance Services Corporate Banking Products Corporate Credit Facility Corporate Loan Cash Mgmt & Svs Cheque Lock Box Corporate Financing & Advisory Services Corporate Finance Services M&A Advisory Services Corporate Tax Advisory Svs Public Offering Private Placement Operational Services Card Issuance Billing Services Rewards Points Administration Consolidated Customer Activity Bank Portfolio & Treasury Treasury Treasury Administration Asset Securitization Factoring Asset & Liability Committee Bank Portfolio Analysis Bank Portfolio Administration Stock Lending/Repos Models Market Risk Models Gap Analysis Credit Risk Counterparty Risk Liquidity Risk Economic Capital Business Risk Customer Behavior Models Credit/Margin Policies Fraud Models Production Risk Models Operational Risk Models Business Planning Segment Plan Product Portfolio Customer Portfolio Branch Portfolio Channel Portfolio Competitor Analysis Market Research Market Analysis Regulations & Compliance Guideline Current Compliance Regulatory Compliance Compliance Reporting Fraud/AML Resolution Financial ing Capture transfer request details Is transfer to facility allowed? Check current balance Check transfer terms Charge service fee Book service charge Initiate transfer Process debit Initiate notification IT IT Policies & Plan IT Arch Stds & Guidelines Systems Administration Development Environment System Development Production Release System Deployment Systems Operations Platform Operations Systems Help Desk Systems Assurance Internal Network Operations Non IT and HR Enterprise Services Legal Assurance Internal Audit Security Services Security Assurance Supplier Procurement Company Billing & Payments Fixed Asset Register Buildings, Equipment and Facilities Property Portfolio Site Operations Site Administration Equipment Administration Equipment Maintenance Utilities Administration Building Maintenance Business Command & Control Customer Organizational Model Business Unit Budget Agreement Business Unit Financial Analysis Business Unit Financial Ops Business Unit ing Business Unit Business Unit Operations Provide facility details and terms Finance Financial Statements Financial Control Financial Compliance Resolution Tax Administration Human Resource HR Policies & Plan Employee Assignment Employee Record Employee/Contractor Contract Employee Certification Employee Assessment Employee Payroll & Incentives Travel & Expenses Employee Access Profile Employee Benefits Workforce Training Recruitment Knowledge & IP Manual Intellectual Property Portfolio Knowledge Exchange Corporate Relations Corporate Communications Corporate Alliance/Stakeholder Corporate Relationship Regulatory & Legal Authority Investor Relations Business Direction Corporate Strategy Corporate Product Policies Product & Service Policies Business Architecture Design Continuity Planning Document Mgmt & Archive Document Services Archive Services Correspondence Provide facility payment rules Cash Record Provide current a/c statement Post charge to current a/c Post fee to P&L a/c Post transfer debit to current a/c Post transfer credit to deposit a/c Payments Execution Capture payment & mechanism (inter a/c) Invoke fraud/aml test Debit customer a/c Credit customer savings a/c Deposit Process credit Fraud Detection Customer initiates payment transfer (from any channel) The target facility is checked for any payment restrictions/rules (minimum/maximum) The current account balance is then checked Funds are available so the transfer fee is levied to the customer and profit posted The transfer initiated with a payment transaction The appropriate payment Business Scenario channel is selected and Description the transaction tested for Execute fraud/aml : A customer payment fraud/aml is made under purposes an existing Standing Orderagreement transfer test The Participating customer current Service Domains Payment Cash account Correspon is debited Current and Customer Ref Execution the -dence saving deposit Agreement Involved record Service Involved Involved account credited Domain Service Service Domain Domain #1 Generate transfer notification message #2 #2 #3 #3 #4 Receiving SD Receiving SD Calling SD Calling Receiving A transaction notification SD SD message is generated for the customer Calling Receiving SD SD Calling SD Calling SD Receiving SD Calling SD Receiving SD Operational Service Description Notify inbound mail Get agreement details Confirm Standing Order in order Request account balance Provide account balance Initiate payment transaction Exchanged Business Informaiton (Item list) Agreement S. Order Agreement details balance Transaction Details Operational Service Characteristics Interaction Desired Result Pre- Conditions Active Responsibility Active Category Initialize & Funds Register Available Correspondence Post- Conditions Mail Delivered balance Capability/ Responsibility provided Delegation Name Interaction Type Hand Off Request & Responsibility Hold Description Response The primary activity setting up a new record Active Agreement Request & checked for Agreement Service Domain active Name SO Hold Description An outline of the business role taken from Response the V1.5 definition, expanded as necessary Pattern Functional pattern Invocation & Execution Maintain & Analyze Report & Notify Process New M/C C Record Request Process New M/C Record Transaction Request Request D initiated customer account C C C M/C D D D D D C C C C C Check for possible duplicates Process Deposit Request Process Withdrawal Request Process Transfer Request Debit the account Transfer payment Calculate daily interest Calculate and apply fees Execute Standing Orders Maintain account tax position Query Customer Read Customer Get Customer Report Notify Update The primary activity setting up a new record Arrange Hand for the Off set-up of a supporting customer account for the facility Check history to see if a similar application has been processed/rejected Capture and verify a deposit request Capture and verify a withdrawal request Capture and verify a payment request Check and extract amount from the balance Make an inter-account transfer Get the account activity and calculate and apply end of day interest Determine and apply fees to the current account Make payments corresponding to standing orders Update the tax accumulated positions for the account Identify a customer account matching given details Assemble and respond to a read account request Assemble a report covering many customer accounts Notify subscribers on the event of an account change Delegated Service Domain Customer Customer Payment Execution Customer Customer Payment Execution Generic Object Primary business subject Delegated Service Description Set up a new account Make a withdrawal Make a transfer Get account statement for the day Post fees to the account Process Payments for Standing Orders Delegated Service Operation Create customer account Withdrawal to account Payment request Report on account Post charges Payment execution Service Operation Name Create Focus Object Create Focus Object Process Deposit Process Payment Process Transfer Query Service Operation Description A service used to set up a new instance A service used to set up a new instance A service used to make a deposit to the account A service used to make a payment from the account A service used to make a transfer from the account A service used to identify/query a customer account Object Qualifier(s) Reflects the life-cycle Property Object Qualifier(s) Action Property Qualifier (s) New Create - - New Create - - Execute - - Execute - - Execute - - Query - - A service used to Read read a customer Read - - account Read Report A service to read a report covering customer accounts Read - - Focus Object The focus object Report Age Caller Date Active Address Report Age Caller Date Active Address Reference View Analysis Session Control Status Depiction Identifiers View Analysis Session Control Status Depiction Identifiers Address Input Parameters Active Amount Amount Amount Date Caller Age Reference Object(s ) Reference Objects Report Reference Reference Address Output Parameters Active Date Result Result Result Caller Age Report Precondi tions Postcondi tions Service Landscape 2.0 Webinar The core design structure, the BIAN Service Domain, has a number of defining design properties Big picture properties Is a service center (business capability) Is a unit combining people, procedures and systems Has an associated responsible party Can be outsourced/in-sourced (if services can be supported) Technical properties A unique business purpose It is elemental Collectively comprehensive Has a Focus Object Full Life-Cycle support Single or Multiple Instances Short or Long Life-Span Service Based Service Landscape Business Scenarios Scenario: The customer makes a transfer payment from their current account to a savings account Business Scenario - details Service Domain Mechanics Full Lifecycle Instances Local State Service Domain Template with Standard Semantic Service Operations The Periodic Table of Elements Offered Services Consumed Services

19 HTML View of the Service Landscape 19

20 HTML View of a Business Scenario Scenario: The customer makes a transfer payment from their current account to a savings account Current Customer Product Cash Payments Deposit Fraud Correspon- Agreement Design Record Execution Detection dence Capture transfer Customer initiates request details payment transfer (from Is transfer to facility any channel) allowed? Provide facility The target facility is payment rules checked for any payment Check current balance restrictions/rules Provide current a/c (minimum/maximum) statement Check transfer terms The current account Provide facility balance is then checked details and terms Charge service fee Funds are available so Post charge to the transfer fee is levied current a/c to the customer and profit Book service charge posted Post fee to P&L a/c The transfer initiated with Initiate transfer a payment transaction Capture payment & mechanism (inter a/c) The appropriate payment channel is selected and Invoke fraud/aml test the transaction tested for Execute fraud/aml transfer test fraud/aml purposes Debit customer a/c The customer current Process debit Credit customer account is debited and Post transfer debit to savings a/c current a/c the saving deposit Process credit account credited Post transfer credit to deposit a/c A transaction notification Initiate notification message is generated for Generate transfer notification message the customer In PowerPoint Prior to

21 HTML View of a Service Domain Overview 21

22 View Analysis Session Control Status Depiction Identifiers View Analysis Session Control Status Depiction Identifiers Report Age Caller Date Active Address Report Age Caller Date Active Address Report Age Caller Date Active Address Report Age Caller Date Active Address Result Amount Result Amount Result Amount Reference Reference Reference Service Landscape 2.0 Webinar HTML View of a Service Domain s service operations 1. First Select the Service Domain 2. Service operations are grouped in Responsibility Categories 3. Select the Service Operation and parameter details Select Service Domain Select Responsibility Category Select Service Operation & Service Detail Service Domain Name Description An outline of the business role taken from the V1.5 definition, expanded as necessary Pattern Functional pattern Responsibility Category Initialize & Register Invocation & Execution Maintain & Analyze Report & Notify Capability/ Delegation M/C C M/C D C C C M/C D D D D D C C C C C Responsibility Name Process New Record Request Process New Record Request Request customer account Check for possible duplicates Process Deposit Request Process Withdrawal Request Process Transfer Request Debit the account Transfer payment Calculate daily interest Calculate and apply fees Execute Standing Orders Maintain account tax position Query Customer Read Customer Get Customer Report Notify Update Responsibility Description The primary activity setting up a new record The primary activity setting up a new record Arrange for the set-up of a supporting customer account for the facility Check history to see if a similar application has been processed/rejected Capture and verify a deposit request Capture and verify a withdrawal request Capture and verify a payment request Check and extract amount from the balance Make an inter-account transfer Get the account activity and calculate and apply end of day interest Determine and apply fees to the current account Make payments corresponding to standing orders Update the tax accumulated positions for the account Identify a customer account matching given details Assemble and respond to a read account request Assemble a report covering many customer accounts Notify subscribers on the event of an account change Delegated Service Domain Customer Customer Payment Execution Customer Customer Payment Execution Generic Object Primary business subject Delegated Service Description Set up a new account Make a withdrawal Make a transfer Get account statement for the day Post fees to the account Process Payments for Standing Orders Delegated Service Operation Create customer account Withdrawal to account Payment request Report on account Post charges Payment execution Service Operation Name Create Focus Object Create Focus Object Process Deposit Process Payment Process Transfer Service Operation Description A service used to set up a new instance A service used to set up a new instance A service used to make a deposit to the account A service used to make a payment from the account A service used to make a transfer from the account Object Qualifier(s) Reflects the life-cycle Property Object Qualifier(s) Action Property Qualifier (s) New Create - - New Create - - Execute - - Execute - - Execute - - A service used to Query identify/query a Query - - customer account A service used to Read read a customer Read - - account A service to read a Read report covering Read - - Report customer accounts In Excel Prior to 2.0 Focus Object The focus object Input Parameters Reference Object(s) Reference Objects Output Parameters Precondi tions Postcondi tions

23 A comprehensive design combines an understanding of the static and dynamic elements BUILDING ARCHITECTURE Town Planning Ensuring the types of buildings and city infrastructure is in place Route Planning Ensuring the journey s made/ days in the life of the inhabitants are supported BUSINESS ARCHITECTURE Capability/Resource Planning Ensuring the assets are available and deployed across the business Process Optimization Ensuring key processes are optimised for efficient and effective execution Problems occur when route/process designs are developed reactively without the organizing framework of a town plan

24 Without a town plan to govern the city layout, building are added as and when needed resulting in a cluttered construction

25 BIAN s goal is to improve A2A interoperability by defining standard service operations. The BIAN model view of business may also be a way to identify and eliminate fragmentation in the application portfolio

26 For a process view the monthly credit card billing cycle treated as a sequence of actions that are broken down until the steps are fine grained enough for coding

27 The same business activity is modeled as a conventional process and using service centered structures as an example

28 The elemental building block is the BIAN Service Domain Run daily 30 day due card extract Filter any cards in suspense Identify customer account # Get account activity history (30 days) Calculate minimum payment Get billing address & details Print billing invoice Check for payments received Card Processing Get billing address & details Customer Contract Get account activity history (30 days) Post payment to account Update account status Check for payments received Customer s Print billing invoice Add sales & marketing materials Stuff and send out letters Receive inbound payment Post payment to account Customer Correspondence Payment Transaction Customer Correspondence Card Processing Customer Contract Customer s Payment Transaction BIAN Service Domain Big picture properties Is a service center (business capability) Is a unit combining people, procedures and systems Has an associated responsible party (users) Can be outsourced/in-sourced (if all services can be supported) Full Lifecycle Instances Local State Offered Services Consumed Services

29 Different member organizations have indicated different uses and intended uses of the BIAN standards. At the highest level this divides between targeted point solutions, and broader enterprise or division wide uses: Targeted Assessing/implementing point solutions Product Launch Core system repurposing Vendor solution alignment Enterprise Application portfolio rationalization Mergers & acquisitions Investment planning Outsourcing/insourcing

30 Targeted Solutions: Service Domain designs can be interpreted for many different situations to develop the far more detailed underlying software designs

31 Party Data Party Profile Credit Agency Service Agmt Syndicate Correspondent Bank Rel Mgmt Correspondent Bank Data Mgmt Sub Custodian Agreement Product Service Agency Product Broker Agreement Contractor/Supplier Agreement Market Feed Administration Market Feed Operation Market Information Mgmt Financial Market Analysis Financial Market Research Quantitative Analysis Market Data Dissemination Adm Market Data Dissemination Ops Financial Instrument Maint. Counterparty Administration Credit Agency Service Ops Reference/Directory Mgmt Location Data Product Design Product Combination Product Deployment Product Training Product Quality Assurance Product Pricing Facility Branch Location Call Center Branch Network Mgmt E-Branch PBX ATM Network Call Center Operations Branch Location Operations E-Branch Operations PBX Operations ATM Network Operations Branch Currency Branch Currency Distribution Product Inventory Item Mgmt Product Inventory Distribution Authentication Authorization Servicing Position Servicing Event History Servicing Activity Analysis Contact Routing Contact Dialogue Interactive Help Business Development Policies Business Development Brand Advertising Promotional Events Prospect Campaign Mgmt Prospect Campaign Design Customer Campaign Mgmt Customer Campaign Design Customer Surveys Prospect Campaign Execution Prospect Customer Campaign Execution Offer Sales Planning Underwriting Commission Agreement Commission Transaction Product Matching Product Expert Sales Support Customer Relationship Mgmt Customer Agreement Customer Product Coverage Customer Behavioral Insights Customer Credit Rating Recovery Customer Event History Servicing Issue Case Case Resolution Analysis Customer Case Card Case Customer Order Payment Order Secured Loans Unsecured Loans Consumer Finance Current Deposit Card Facility Card Authorization Card Capture Card Billing & Payments Merchant Relations Trust Services Remittance Services Currency Exchange Bank Drafts & T Checks Brokered Product Consumer Investments Payments Execution Financial Message Gateway Correspondent Bank Fulfillment Cheque Processing Cash/Currency Inventory Collateral Collateral Asset Administration Collections Investment Portfolio Planning Investment Portfolio Analysis Investment Portfolio Mgmt etrading Trading Book Oversight Dealer Workbench Market Making Assisted Trading Program Trading Market Trading Market Order Mutual Fund Administration Hedge Fund Administration Unit Trust Administration Order Allocation Clearing & Settlement Securities Fails Processing Trade/Price Reporting Custody Administration Customer Entitlement Admin. Financial Instrument Valuation Cash ing Reward Points s Receivable Reconciliation Counterparty Risk Position Fraud Detection Transaction Engine Letter of Credit Bank Guarantee Trade Finance Services Credit Corporate Credit Facility Corporate Loan Syndicated Loan Cash Mgmt & Svs Direct Debit Mandate Mgmt Direct Debit Fulfillment Cheque Lock Box Corporate Finance Services M&A Advisory Services Corporate Tax Advisory Svs Public Offering Private Placement Card Issuance Disbursement Open Item Dunning Billing Services Rewards Points Administration Consolidated Customer Activity Treasury Treasury Administration Asset Securitization Factoring Asset & Liability Bank Portfolio Analysis Bank Portfolio Administration Stock Lending/Repos Market Risk Models Financial Inst.Valuation Models Gap Analysis Credit Risk Models Liquidity Risk Models Economic Capital Business Risk Models Customer Behavior Models Fraud Models Credit/Margin Policies Production Risk Models Operational Risk Models Segment Plan Product Portfolio Customer Portfolio Branch Portfolio Channel Portfolio Competitor Analysis Market Research Market Analysis Guideline Compliance Regulatory Compliance Compliance Checks Compliance Reporting Fraud/AML Resolution Financial ing IT Policies & Plan IT Arch Stds & Guidelines Systems Administration Development Environment System Development Production Release System Deployment Systems Operations Platform Operations Systems Help Desk Systems Assurance Internal Network Operations Legal Assurance Internal Audit Security Services Security Assurance Supplier Procurement Company Billing & Payments Fixed Asset Register Property Portfolio Site Operations Site Administration Equipment Administration Equipment Maintenance Utilities Administration Building Maintenance Organizational Model Business Unit Budget Business Unit Financial Analysis Business Unit Financial Ops Business Unit ing Business Unit Business Unit Operations Financial Statements Financial Control Financial Compliance Resolution Tax Administration HR Policies & Plan Employee Assignment Employee Record Employee/Contractor Contract Employee Certification Employee Assessment Employee Payroll & Incentives Travel & Expenses Employee Access Profile Employee Benefits Workforce Training Recruitment Manual Intellectual Property Portfolio Knowledge Exchange Corporate Communications Corporate Alliance/Stakeholder Corporate Relationship Regulatory & Legal Authority Investor Relations Corporate Strategy Corporate Policies Product & Service Policies Business Architecture Continuity Planning Document Services Archive Services Correspondence Service Landscape 2.0 Webinar For an Enterprise Assessment: the Service Landscape is used to develop a specific business blueprint of the enterprise: The BIAN Service Landscape V2.0 Risk & Operations & Execution Reference Data Sales & Service Business Support Compliance Party External Agency Market Data Product Channel Specific Cross Channel Marketing Sales Customer Mgmt Servicing Consumer Products Consumer Loans & Deposits Cards Consumer Services Investment Wholesale Trading Market Operations Cross Product Operations Trade Finance Corporate Banking Products Payments Operational Services Collateral Administration Financial Markets Corporate Products Corporate Financing & Advisory Services Bank Portfolio & Treasury Business Planning Regulations & Compliance Non IT and HR Enterprise Services An selection of Service Domains is first made for a particular type of Financial Services operation Models IT Buildings, Equipment and Facilities Business Command & Control Finance Human Resource Knowledge & IP Corporate Relations Business Direction Document Mgmt & Archive Service Domains are repeated & specialized for different logical requirements such as: Product/Customer Segmentation Channel Variations Product Hierarchies Capabilities are duplicated for the physical geographic distribution and command and control (legal entity) arrangements Organizational Structure Centralized Capabilities Regional Capabilities Local Logical Specializations CENTRAL OPERATIONS Regional Variations Business Blueprint

32 Enterprise Function Enterprise Function Service Landscape 2.0 Webinar The Enterprise Blueprint can then be used as a framework for many different types of assessment Made Easier with UML Data Repository Tool! Enterprise Divisional Model with Different Attribution Types Regional Operations Product Central Executive Central Operations CRM Resource Mapping Regional Operations Product CRM Feature Classification Performance Measures Exiting capabilities can be mapped and assessed: application coverage (physical distribution) staffing levels finances etc Properties associated and management decisions supported: goals/objectives competitive differentiation centralize/decentralize in-source/outsource etc

33 Agenda BIAN Introduction Service Landscape 2.0 BIAN The Organization How to Become a Member? 33

34 The BIAN Organization 34

35 BIAN Board of Directors Steve Van Wyk (Chairman) Executive Vice President, Head of Operations and Technology, PNC Financial Services Group, Inc. David Hamilton Banking segment president SunGard Financial Systems David Vander General Manager of Services APAC, Microsoft Corp. Chae An Vice President Financial Services Solutions IBM Software Group DonTrotta Global Head of Banking Industry Development, SAP AG 35

36 Agenda BIAN Introduction Service Landscape 2.0 BIAN The Organization How to Become a Member? 36

37 BIAN s Internal Wiki and Official Homepage 37

38 Intellectual Property and Membership Fees Intellectual Property BIAN Intellectual property policy WG membership triggers IPR Policy Members surrender IP on contributions to WG s Members warrant that all WG contributions are their IPR BIAN deliverables are royalty free Fees (annual membership) Software / Tech vendors / Integrators (250 employees or more) EUR ,- Banks / FI s that are not vendors EUR ,- Software / Tech vendors / Integrators (less than 250 employees) EUR ,- Visit 38

39 Model for Gradually Increased Engagement in BIAN Engagement Level 1: Membership and Limited Engagement Member contributing membership fee to support funding of third party resources Access to BIAN internal wiki, including work in progress (e.g. documents currently under review) Engagement limited to participation in physical BIAN Core Team Meetings Next event: March 12-15, London, UK Engagement Level 2: Participation in (virtual) Reviews See above in addition: Participation in Document reviews Contribution to Quality Assurance Virtual or physical review sessions with other subject matter experts Recently finalized documents prior to final approval and publication See above in addition: Engagement Level 3: Active Contribution Active engagement in 1 Service Definition Working Group / 1 Architecture Working, for example: Service Definition Group: WG Business Partner or Lending Architecture: Service Landscape (alternatively: Architecture Framework and Foundation) Financial and Marketing Support Network 6-9 PDs*) per member representative per year Guidance through Participation in Reviews In addition approx. 2 PDs*) per expert review: Prep., guidelines, review) Active engagement in area relevant to Member In addition approx. 20 PDs*) per working group per year (mainly virtual collaboration) *) PDs = Person Days 39

40 Questions? 40