OfficeMaster Gate (Virtual) Enterprise Session Border Controller for Microsoft Lync Server. Quick Start Guide

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1 OfficeMaster Gate (Virtual) Enterprise Session Border Controller for Microsoft Lync Server Quick Start Guide October 2013

2 Copyright and Legal Notice. All rights reserved. No part of this document may be copied, in any way, without written approval from Ferrari electronic AG. All trademarks mentioned are registered trademarks of the particular trademark holder. The information contained in this document has been gathered with greatest care. However the possibility of incorrect details cannot be completely excluded. Ferrari electronic AG does not accept liability for any errors and their consequences.

3 Table of Contents Table of Contents Introduction What is a Session Border Controller? Using SBCs with Microsoft Lync OfficeMaster Gate as a virtual or physical SBC Quick Start Preparing OfficeMaster Gate as an SBC Configuring external network for SIP trunks Using SIP trunks with registration from internal network The SIP2SIP Concept Configuring calls from SIP trunk to Lync Configuring calls from Lync to SIP trunk Troubleshooting and monitoring Using OfficeMaster Syslog service and Syslog Analyzer tool Monitoring via Web-Interface Advanced Settings and Usages... 13

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5 Ferrari electronic AG OfficeMaster Gate SBC Page 1 1 Introduction 1.1 What is a Session Border Controller? Session Border Controllers (SBCs) are typically installed between different SIP entities like trunks, PBXs or UC systems. They provide a broad set of features but not all of them are used in every situation. Typical functions available are: Interoperability SIP is used for VoIP with many variations in detail. Some providers require specific use of optional SIP headers while UC systems and IP-PBXs may have a different focus in their environments, e.g. support of media bypass and encryption. Often SIP trunks only support SIP over UDP while internally TCP or TLS is required. Also media translation may be necessary, either between RTP and SRTP or between difference Codecs. All of these adaptations can be handled by SBCs. Session border controllers act as SIP back to back user agents (B2BUA) where a VoIP call uses separate SIP sessions on each side. Security When SBCs are used at the border between public and private networks, they have to ensure that no attacks are possible from the internet. No IP communication should be routed between both sides and only the desired VoIP traffic must be allowed. Enhanced usages In addition to connecting VoIP sessions between two SIP endpoints SBCs may offer other communication features. They could handle fax calls separately by routing them to different endpoints using fax pass-through or T.38 protocol conversion. OfficeMaster Gate even goes one step further: It can send or receive faxes autonomously using T.30 or T.38 to offload real-time operation from fax servers. In addition SBCs may support analog devices through FXS ports or the support of external analog adapters (SIP ATAs). Finally SBCs even can provide ISDN interfaces to connect legacy PBXs to the outside world during migration to UC and SIP. High availability Enterprises still strongly rely on telephony, therefore SBCs play a critical role and must be able to provide high availability. They should support failover and load balancing both with SIP trunks and UC systems. They could also offer additional TDM/PRI based PSTN connections to be used in case of IP connectivity problems. Carriers use large scale SBCs which handle thousands of parallel connections. SBCs used on premises are smaller (typically 10 to 500 channels). Since they are deployed at enterprises they are also called Enterprise Session Border Controllers (E-SBC).

6 Page 2 OfficeMaster Gate SBC Ferrari electronic AG 1.2 Using SBCs with Microsoft Lync There are different kinds of SIP trunks connecting to Microsoft Lync server: Trunks from telephony providers not qualified for Lync Trunks qualified for Lync via Open Interoperability Program (OIP) SIP connections to PBX systems PBX vendors usually do not invest in Lync interoperability and qualification most of them see Lync as a threat because it more and more replaces traditional PBX systems. Therefore only limited SIP compatibility is given and in most situations there are several restrictions when using a direct SIP connection to a PBX. Important features like media bypass, encryption, REFER support and many others are often only supported by using a qualified SBC between PBX and Lync systems. Many SIP trunks from telephony providers are not compatible with Lync for several reasons, a typical one is the missing support of SIP over TCP or TLS. In addition these providers often require the use of special SIP headers or even registration using separate credentials. In all those cases a Lync qualified SBC deployed on premises will enable the use of such trunks together with Lync. Even with Lync qualified SIP trunks a separate SBC provides additional benefits, like: Support for analog and other legacy devices Fax support either with dedicated fax machines or using a fax server Media bypass this can eliminate the need to install separate mediation servers which alone may pay for the investment in an SBC! 1.3 OfficeMaster Gate as a virtual or physical SBC OfficeMaster Gate (Virtual Edition) is qualified as a session border controller for Lync It can be deployed as a virtual machine on Windows Hyper-V hosts or VMware vsphere platforms. For evaluation or training purposes it even may be run on desktop virtualization solutions. Instead of running it in a virtual machine, the same software can also be installed directly on physical server hardware from Fujitsu Technology Solutions or other vendors (a list of supported hardware can be obtained from Ferrari electronic AG). This kind of deployment is useful when higher scalability is required which not always can be guaranteed in virtual deployments. The underlying SIP2SIP technology can also be used on traditional OfficeMaster Gate PSTN gateways therefore existing deployments can be expanded to support SIP trunks as well.

7 Ferrari electronic AG OfficeMaster Gate SBC Page 3 2 Quick Start 2.1 Preparing OfficeMaster Gate as an SBC OfficeMaster Gate products need a SIP2SIP license to be used as an E-SBC. Depending on the hardware platform there may not be a second network interface available in that case only addresses in the same subnet can be used for SIP trunks and Lync connectivity. In virtual deployments a second network adapter can be easily configured and used if necessary. The following instructions apply to all kinds of OfficeMaster Gate products which are intended to work as an SBC via the SIP2SIP option. To create a new virtual (or physical) OfficeMaster Gate SBC an ISO boot image can be downloaded to deploy the product. In addition the configuration tool and a Syslog service should be downloaded from the Ferrari electronic Download Center FOfficeMasterHardware and installed locally. The Syslog service should be run on a system which is available all the time to record logs from the gateway. This is a rotating log which can be configured to use a maximum number of log files and a maximum size of each file to avoid filling up disk space. The configuration tool can be installed on any Windows PC in the local network. Via Help the UI language of the configuration tool can be switched between German and English. Download and installation instructions for the SBC OS are available in a separate document. After successful installation the configuration tool should be used to connect to the SBC (or gateway). The Search button in the configuration tool should be able to find the gateway if it has received an IP address via DHCP. If there is no DHCP available the gateway should give itself an APIPA address after several minutes.

8 Page 4 OfficeMaster Gate SBC Ferrari electronic AG After connecting (default password is omc ) the Operation Mode should be set to Gateway/mixed : Also Configuration Mode should be set to Advanced : For troubleshooting purpose syslog settings should point to the address where the syslog service is installed. This is done via Edit Logging: The syslog server must open port 514 on the firewall or have an exception for syslog.exe.

9 Ferrari electronic AG OfficeMaster Gate SBC Page Configuring external network for SIP trunks The SIP trunk side is normally using a separate public or private address or subnet (See Using SIP trunks with registration from internal network for an alternate method of connecting to SIP trunks). The example in this document is based on the following sample environment: Local network (Interface 1 eth0) where Lync server and clients are located SBC internal IP Address Subnet Mask Default Gateway DNS Server SBC listens on 5060 for UDP/TCP (and on 5061 for TLS) Lync Collocated Mediation Server FQDN se.rtm.lan, TCP, Port 5068 External network (Interface 2 eth1) where SIP trunk is located SBC external IP Address Subnet Mask SIP Trunk IP Address Network interface 1 will be configured for the local network. This is done by clicking Change IP Address. In the following dialog Mode should be set to Static IP address and all necessary information should be filled in.

10 Page 6 OfficeMaster Gate SBC Ferrari electronic AG Clicking Adapter #2 opens up the dialog for the second network adapter: Note: DNS server and Default gateway settings are global and cannot be configured twice. 2.3 Using SIP trunks with registration from internal network Some SIP providers work without authorization via a public IP address. Instead they can be reached from inside the local network and require the use of registration and digest authorization. Through the use of symmetric UDP (sending UDP packets from a source port which is also the destination port for the reverse direction) and sending REGISTER requests in short intervals most firewalls with allow bidirectional traffic for SIP via UDP and RTP. Configuration is done via Edit SIP Trunk registration

11 Ferrari electronic AG OfficeMaster Gate SBC Page The SIP2SIP Concept The SIP2SIP feature is an option for all OfficeMaster Gate products. Essentially it is a SIP Back to Back User Agent (B2BUA) based on a simple but very powerful technology: Inside the system there is a virtual PSTN with SIP PSTN call legs on both sides. OfficeMaster Gate SBC Calls to ISDN Calls from ISDN PCM1 PCM2 Calls from ISDN Virtual PSTN Calls to ISDN The virtual PSTN is visible as two interfaces PCM1 and PCM2 which are internally interconnected. SIP calls are handled through a rule set at Calls to ISDN on one side and immediately appear as incoming calls on the other side ( Calls from ISDN ) where they can be directed to a SIP destination using another set of rules. This concept has several advantages over traditional IP to IP translation: Security: Each side has its own SIP call leg and there is no IP communication between them The same configuration steps and troubleshooting tools already known for SIP to PSTN connections are used - existing know-how from traditional PSTN gateway deployments can be utilized Other types of destination can be reached depending on phone numbers or extensions (analog ports, fax servers, ISDN ports etc.) 2.5 Configuring calls from SIP trunk to Lync Handling inbound calls is done with two call processing rules: on one side the call is sent to the virtual PSTN via Calls to ISDN, on the other side of the virtual PSTN the same call is received from the virtual PSTN and forwarded to the desired Lync destination. In this document we associate Lync with the left side (PCM1) and the SIP trunk with the right side (PCM2). To accept INVITES from the SIP trunk we need to select PCM2 and Calls to ISDN to create a rule via clicking Add :

12 Page 8 OfficeMaster Gate SBC Ferrari electronic AG This rule takes all calls from any SIP source which start with a digit in the destination number. This separates SIP trunk calls from Lync calls since numbers from Lync should start with a + sign. Another way to distinguish between these sources is to enter a source IP Address as an additional condition. In that case the regular expression (.*) would be sufficient for the Called Party Number selection. In this example called numbers are signaled as national numbers starting with 0, followed by area code and remaining digits, e.g where 030 is Berlin and is the subscriber number. The rule needs to be added at PCM1 Calls from ISDN where the inbound call appears:

13 Ferrari electronic AG OfficeMaster Gate SBC Page 9 This rule takes everything but the leading 0 and prefixes it with +49 to create a full E.164 destination number. The call is sent to se.rtm.lan via TCP and port Not shown here are translation rules to change calling numbers to E.164. These are rules of type Replacement and they must appear before the final routing rule (all rules are evaluated top down). After these rules are added the list of rules is: Caller numbers starting with 00 (international numbers) are changed by replacing 00 with + and national numbers are changed by replacing 0 with +49 therefore getting E.164 representation for all caller numbers. To verify correct operation of the rules created clicking on Test opens a window where the processing of sample numbers can be tested. 2.6 Configuring calls from Lync to SIP trunk Similar as above calls from Lync are put via PCM1 into the virtual PSTN. As a selection criteria we take all calls where the destination number starts with + (which must be escaped by a \ character in regular expressions). Also as an alternative a well-known sender IP address could be used as a selection criteria.

14 Page 10 OfficeMaster Gate SBC Ferrari electronic AG These calls are now signaled at PCM2 under Calls from ISDN and will be directed to the SIP trunk. We create separate rules for national and international destinations, converting from E.164 to prefixing with 0 for national and 00 for international calls:

15 Ferrari electronic AG OfficeMaster Gate SBC Page 11 We also would need to convert caller numbers from E.164 to the format expected by the SIP trunk, e.g.: With this basic configuration all inbound and outbound calls should work. Additional rules could be added for different purposes: Handling inbound calls to fax machines via SIP ATA Transferring calls to a local fax server Changing outbound calling numbers for some callers to hide their DID extension Forwarding some inbound numbers to a test lab Also it is possible to add failover routes for inbound calls to reach more than one mediation server (or by using DNS load balancing): Finally encryption can easily be enabled by going to Edit Certificates to create a certificate sign request, import the certificate and the root CA certificate and changing protocol and port accordingly:

16 Page 12 OfficeMaster Gate SBC Ferrari electronic AG 3 Troubleshooting and monitoring This chapter gives a short overview on tools available to monitor the SBC and troubleshoot in case of problems. This is documented in details in the separate hardware manual. 3.1 Using OfficeMaster Syslog service and Syslog Analyzer tool The gateway/sbc sends important logging information to the syslog server where it is recorded in the configured directory (default: c:\programdata\ffums\omgatecfg\syslogs : The file ending with -1.olg is the file currently being written. Double clicking a log file opens Syslog Analyzer (syslogwin.exe) which can be used to watch what s going on and to filter information using either predefined sets or by entering individual words, strings or regular expressions. 3.2 Monitoring via Web-Interface The Web-UI can be opened by pointing a browser to the IP address of the SBC and log in as user admin and the required password (default: omc ). The web interface provides a lot of useful information, tools and links to help with troubleshooting.

17 Ferrari electronic AG OfficeMaster Gate SBC Page 13 4 Advanced Settings and Usages Additional settings are out of scope for this quick start manual, e.g. NTP settings, Firewall, configuration of analog devices/ata, connection to fax servers etc. This is covered in the full set of documentation for OfficeMaster Gate.

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