VOXOX 5BENEFITS OF A. HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES. a VOXOX ebook. Communications to the Cloud:

Size: px
Start display at page:

Download "VOXOX 5BENEFITS OF A. HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES. a VOXOX ebook. Communications to the Cloud:"

Transcription

1 VOXOX 5BENEFITS OF A HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES a VOXOX ebook 0Taking 2013 VOXOX, Inc. Communications to the Cloud:

2 CONTENTS 2 INTRODUCTION 3 TOP CHALLENGES 7 FINDING A SOLUTION 12 THE FIVE BENEFITS 18 MAKING THE SWITCH 24 ABOUT VOXOX

3 INTRODUCTION Small to Medium-sized Businesses (SMBs) are looking for more creative ways to not only reduce expenses, but also to increase employee productivity and efficiency. These needs are amplified for businesses with multiple office locations and telecommuters. A dispersed workforce comes with some communication challenges. This strategy guide will explore two areas: 1 How the voice and Internet needs of businesses with multiple locations present a unique challenge 2 What can be done to unify the communication needs of these businesses while achieving a better return on investment.... This ebook is brought to you by VOXOX the most comprehensive Unified Communications provider in the industry. We provide complete phone and Internet solutions that help businesses save money, simplify their communications and are easier to manage compared to traditional phone systems. The foundation of the company's offerings is its award-winning unified communications service delivery platform that enables the company and its customers to build powerful, scalable applications and services. Our promise at VOXOX? You ll love your phone! VOXOX We empower communication from engaging consumer applications to robust business ecosystems Voxox, Inc. TF (866) 514-VOIP (8647) P (866) F (858) Scranton Road Suite 300 San Diego, CA E Learn more at voxox.com

4 IS THERE A PROBLEM? TOP CHALLENGES OF MULTI-OFFICES The communication challenges of businesses are particularly complex when multiplied by more than one office location, whether that involves branch offices or telecommuters. The pain is often easily identified from the billing perspective, but stretches into many operational and customer-facing touch points as well. The following pages identify five key challenges facing multi-office businesses.

5 TOP CHALLENGES of Multi-Office Businesses 1 TALK IS NOT CHEAP First and foremost is the pain of having to manage a separate phone system and service provider, often the local phone carrier, for each office location. This also means separate billing and operational costs for each office. Then take into account the idea that employees in different locations may actually want to speak with each other. If they are in different locales, states or even countries, the call usage charges can really add up. A large percentage of a company s calls are outbound to customers and outside contacts, so $ keeping a close eye on those call usage rates is also very important. This is of particular interest to businesses with a global reach, as international calls can quickly run up a company s phone bill.

6 TOP CHALLENGES of Multi-Office Businesses 2 HEADACHES CONNECTION As if costs associated with phone usage are not enough to give business owners a headache, next consider the operational challenges. Often businesses with multiple locations, employees that work from the road, or telecommute from home, have issues connecting calls between offices or even just knowing what number to dial for a particular employee. This dispersion is most apparent to the customers of multi-location businesses, as they often have to spend time looking up phone numbers or hang up and dial different local phone numbers if they reach the wrong location.

7 TOP CHALLENGES of Multi-Office Businesses 3EQUIPMENT & MANAGEMENT COSTS Another issue that often comes into play with traditional phone systems is the cost of the phone systems themselves. Traditional premise-based phone systems are essentially those that must be housed and managed onsite or on premises hence the name premise-based. This may be a good fit for a business looking to manage their system in-house, but it also involves a huge capital investment in equipment. Your equipment, like most technology, will be outdated in the not-so-distant future. Bundle that challenge with the need for staff to install and manage that equipment, and the Total Cost of Ownership (TCO) begins to rise to a level that is simply out of reach for many SMBs. While managing this equipment in-house may have its benefits for some businesses looking for more control, it also means that when they lose power or disaster strikes in one location, their phone calls cannot be transferred elsewhere their customers will simply hear a busy signal.

8 FINDING A SOLUTION to the Challenges CRAFTING A STRATEGY Solving the many communication challenges of SMBs is not a one-size-fits-all solution. Every business has unique needs, especially multi-location businesses. However, there are common threads among them that allow for a solution with customizable options. There is hope for business owners struggling to make sense of the many options out there to save money on phone systems. Let us explore

9 FINDING A SOLUTION to the Challenges ADOPT NEW TECHNOLOGIES For businesses looking to reduce phone costs and take advantage of new technology that enables them to be more flexible, productive and competitive, Voice over Internet Protocol (VoIP) is the fast-growing alternative to traditional phone systems using phone lines from local carriers. VoIP is just what its name implies: the voice calls are delivered over the Internet. This means that the voice signal from a telephone is converted to digital packets and delivered over the Internet instead of over traditional phone lines. When they reach their destination, the packets are converted back into a voice signal, so the phone call between two parties takes place just like it did between two land line phones. This is also referred to as digital or broadband phone service. VoIP has been around for several years, but the technology today has evolved to a much higher quality, giving it more attention as of late. The trend of switching to VoIP is catching on with even the smallest businesses. According to a recent survey the research firm ISP Star, 41 percent of businesses with 100 employees or fewer have already adopted a VoIP solution. In addition, the study reveals how 20 percent of respondents are looking at deploying VoIP systems within the next year. Reducing financial pressure was cited as the leading reason for making the switch. (Source: Techworld, May 2010, SMBs look to VoIP deployment) 41 %

10 FINDING A SOLUTION to the Challenges KEEP IT SIMPLE AND SECURE One way to streamline a phone solution is to implement a hosted or managed phone solution with a trusted communication partner. In a hosted environment, the phone service provider manages the service for their clients. This is especially beneficial for new businesses, office relocations, or companies looking to augment or replace their current phone equipment. Often in these scenarios the company takes this opportunity to make a fresh start with new systems and equipment. However, the purchase decision goes beyond simply obtaining new assets, help managing these systems is often needed. By leveraging the expertise and hands-on monitoring of a hosted phone service provider, businesses can rest easy. A major obstacle SMBs face when adopting a new technology is not having enough in-house talent to implement and manage the new solution. By leveraging the expertise and hands-on monitoring of a hosted phone service provider, businesses can rest easy knowing that they have a trusted partner functioning like part of the team. This allows businesses to focus on their core competencies, not their phone and Internet technology. It can also allow internal technical staff to focus on other projects. However, not all providers offer this level of hands-on support, so businesses must choose providers carefully.

11 FINDING A SOLUTION to the Challenges GET INTO THE CLOUD Businesses can also eliminate the capital outlay for expensive equipment. With a hosted VoIP phone system, only the actual phones are located in the office. The phone software platform is located in the cloud. This essentially means that the phone services are delivered over the Internet as a service. The infrastructure is located at the provider s location. Clients only pay for the services that they use, and may even lease the actual phones as well. This model eliminates the need for large capital expenditures. Clients only pay for the services that they use, and may even lease the actual phones as well. The costs and responsibility of powering, maintaining, and supporting the phone system are covered by the provider. For example, upgrades occur automatically in the cloud and not onsite. Incidentally the name cloud was derived from the use of a cloud like drawing used in drawn diagrams to represent the Internet. A strong hosted cloud-based solution should involve a complete phone system package, including phone equipment, installation and setup, web-based software, and ongoing support and monitoring of the network.

12 FINDING A SOLUTION to the Challenges EXISTING EQUIPMENT OPTION Not ready to give up on your existing equipment? For businesses that already own their phone system equipment, but still want to take advantage of the many benefits of VoIP, there are some providers that allow their clients to utilize some or all of their existing hardware. Essentially this option will still deliver many of the benefits of VoIP and create one plan for voice and internet needs while letting them use their own phone equipment a little longer. Most Private Branch Exchange (PBX) or key phone systems are Internet enabled or can be easily adapted to be Internet ready. Hosted VoIP Configurations create centralized communications for reduced cost and increased productivity. Location B: PBX On Site Internet Free on network calls Centralized billing and web-based management Location A: PBX On Site Hosted VoIP Platform Lower off network calls Tele-Worker PTSN Any Phone One system for ring groups to mult-locations, including teleworkers Find me / Follow me even to cell phones

13 FIVE BENEFITS of a Hosted VoIP Phone Solution THE CLOUD FOR MULTIPLE OFFICES So why would a business choose a cloud-based solution versus an in-house phone system? There are many benefits of starting with a complete solution, from choosing a setup to installation and support. Following are five major benefits worth highlighting.

14 FIVE BENEFITS of a Hosted VoIP Phone Solution DRAMATIC SAVINGS 1(and FREE office-to-office calling!) With most hosted VoIP VoIP has many advantages for multi-office businesses. One of the most exciting benefits is that it immediately reduces phone bills by slashing office-to-office calling costs to practically nothing. With most hosted VoIP plans, businesses can communicate within their own network for free no more paying for calls between different office locations. This is because on-network calls traveling over the Internet never actually hit the public telephone network. The benefits of VoIP do not end there, however; the calling rates to outside lines ( off-network ) are lower too. The cost of VoIP is much less than a traditional phone line in general, sometimes as much as 50 percent lower. Taking the savings a step farther, with a hosted VoIP plan there are no additional costs to maintain the phone system. Businesses have a more predictable monthly operational expenditure. plans, businesses can communicate within their own network for free. 50 % Lower

15 FIVE BENEFITS of a Hosted VoIP Phone Solution 2 ONE ONE BILL. VENDOR. With a hosted solution, businesses can centralize billing through one provider instead of using a different local phone carrier in each state or city. Combining the phone needs into one plan also opens up the possibility of pooled minutes for extra savings. But the savings do not end there. In the not-too-distant past, businesses only had to pay for one means of communication: phone service. Then along came the Internet. Now businesses do not just make and receive phone calls, they also send and receive s and conduct various aspects of their business online. As a result, most businesses today now pay for two means of communication instead of one: phone service and Internet service. Today both phone service and Internet service can be carried over one connection. That means only paying for one method of communication, resulting in added cost savings and convenience. Combining the phone needs into one plan also opens up the possibility of pooled minutes for extra savings.

16 FIVE BENEFITS of a Hosted VoIP Phone Solution 3CREATE A UNIFIED VIRTUAL OFFICE Instead of dialing a completely different 10-digit number for each location, a hosted solution enables businesses to use the same main number for all its locations, with convenient three or four digit extensions. This enables a workforce to function as if they are all in the same office. In addition, an auto-attendant service can centrally answer calls and route them to the right department or employee, wherever they might be located that day. This can even include forwarding calls to a cell phone number. With a hosted cloud-based phone system, telecommuters are just like every other extension on the system. All they need is a high speed Internet connection and a phone. So, even though Jim from sales is working from his home office in Albuquerque, he is on the same system as Sally in accounting at the main office. Jim can be reached at home, by cell phone or anywhere just by dialing his extension. With a hosted cloud-based phone system, telecommuters are just like every other extension on the system.

17 FIVE BENEFITS of a Hosted VoIP Phone Solution 4 PRODUCTIVITY A hosted solution provides numerous benefits that help employees streamline their communications and boost productivity, whether in the office or on the road. Some of these features include: setting up call routing to office, home and cell phone numbers; conference calling; voic -to- alert services; toll-free numbers; and a soft phone that enables them to leverage office phone features on the road. A hosted cloud-based system can also deliver high definition (HD) voice quality through phone hardware from leading technology vendors, such as Polycom. Further adding to the feature set, some providers will even offer convenient web based portals for live and easy administration of the phone system and its desired settings. BOOST EMPLOYEE

18 FIVE BENEFITS of a Hosted VoIP Phone Solution 5 TERM SHORT & LONG SCALABILITY A hosted system is a perfect fit for a growing, multi-office business because it enables them to scale up or down as needed for short and long term needs. Adding or removing lines as staffing requirements fluctuate is no longer the major configuration and system constraint headache it once was with traditional phone systems. For example, if a seasonal business needs to gear up phone support for a holiday marketing campaign, they can easily add as many extensions and phones as they need with simplicity. Furthermore, when an outage occurs or natural disaster strikes, calls can be automatically rerouted to another office. Since the managed solution involves storage of activity, all of the call data can be backed up. Adding or removing lines as staffing requirements fluctuate is no longer the major configuration and system constraint headache it once was with traditional phone systems.

19 NOW WHAT? MAKING THE SWITCH TO VOiP So where does a business begin to navigate the waters of choosing a hosted VoIP provider? We ve put together some of the key data you ll need to compile.

20 NOW WHAT? Making the switch to VoIP THE FIRST STEPS The first step is to take a look inwards at your business today and estimate a few key metrics to share with the new provider: How many office locations, including home offices, are you managing? What are your bandwidth and call usage needs currently? Are you looking to make a change from existing equipment? Or keep current equipment? Do you have any existing hardware or software integration needs? What business drivers will shape your decision? What is your budget? Businesses with no technical staff will probably be more attracted to a hosted solution with a communications partner. This is because the choice to partner with a trusted provider will enable them to focus on their core business and eliminate additional hiring of staff. For businesses that do have a technical team on staff, the decision to switch to a hosted platform might involve a desire to free up those resources to focus on other core business functions, in addition to the cost savings of not owning the equipment.

21 NOW WHAT? Making the switch to VoIP THE RIGHT PARTNER For businesses that choose to go the hosted phone system route and bring on a communications partner, they will find themselves trying to make sense of many options. Most VoIP providers will offer the same suite of features, but the difference lies in the quality of service and additional professional services that they can provide, making them a true partner and not simply a supplier of products and services. Some of these services to evaluate are: Does the provider offer setup and installation of the newly purchased equipment? Does the provider offer basic training for your staff on the new phones? Can the provider offer testimonials and examples of other happy customers? What technology are they using to deliver the voice and data services? Will the provider offer migration support from old systems as an added service? What kind of customer service and ongoing support will the provider offer? Will you have access to a web portal for ease of administration and use?

22 NOW WHAT? Making the switch to VoIP NOT ALL OFFERINGS ARE EQUAL A word of caution, and perhaps confusion for some businesses; not all VoIP offerings are equal. Depending on how the Internet connection is delivered, service may be offered at different quality levels. For example, an offering for Internet, or broadband, service provided by a cable company not offering a Service Level Agreement (SLA) translates to little or no assistance when outages occur. Furthermore, depending on how the broadband lines are delivered and whether or not a SLA is in place, there may not be a guarantee of Quality of Service (QOS). The bottom line: Look for VoIP providers who can explain and offer QOS; as well as professional services for setup and monitoring to provide a complete solution. CAUTION

23 NOW WHAT? Making the switch to VoIP THE ROI FACTOR Making the decision to adopt a new phone system is not always a quick process, but with the right partner it can be an easy one. Businesses should think carefully about their needs and how they hope to benefit from the new system in order to better define their return on that investment. For example, a business simply looking to cut monthly expenditures to have an immediate impact on cash flow will realize a return by achieving lower phone bills with a VoIP solution. A company looking to increase employee productivity will need to evaluate employee performance before and after a switch in phone system technologies in order to better measure a return. Whatever the motivator for making a switch to new communication technologies such as VoIP, the benefits are here to stay, and in fact even grow as the technology continues to improve. Businesses with more than one location, or simply a scattered workforce, will immediately noticethe benefits of a cloud-based phone system s features and cost savings. Together with the right partner, multi-office businesses can hugely benefit from the simplicity and security of a hosted cloud-based phone solution which enables them to realize financial savings and better unify their voice and data communications.

24 LOVE YOUR PHONE with VOXOX VOXOX HOW VOXOX WORKS With a hosted VoIP phone system, only the phones are located in your office. The costs and responsibility of powering, maintaining, and supporting the phone system are covered by us and managed remotely. You only pay for the services that you need on a per user basis, and you can even lease the phones as well. By leveraging the expertise and hands-on monitoring of a hosted phone service provider, your business can rest easy knowing that you have a trusted partner functioning like part of the team. A hosted solution can also allow your internal technical staff to focus on other revenue-driving projects. PTSN Any Phone (Worldwide) VOXOX Delivery Platform Easily add or remove users and phone lines. Connect multiple offices together worldwide. Extension dial throughout your company even multiple locations. VOXOX manages the switches and routers VOXOX IP Phones

25 ABOUT VOXOX VOXOX LOVE YOUR PHONE VOXOX is a leader in cloud-based unified communications and VoIP solutions for business and consumer markets. The foundation of the company's offerings is its award-winning unified communications service delivery platform that enables the company and its customers to build powerful, scalable applications and services. VOXOX is the most comprehensive Unified Communications provider in the industry. We provide complete phone and Internet solutions that help businesses save money, simplify their communications and are easier to manage compared to traditional phone systems. VOXOX We empower communication from engaging consumer applications to robust business ecosystems Voxox, Inc. TF (866) 514-VOIP (8647) P (866) F (858) Scranton Road Suite 300 San Diego, CA E Learn more at voxox.com

How to Cut Expenses with your Next Phone System Upgrade

How to Cut Expenses with your Next Phone System Upgrade WHITEPAPER How to Cut Expenses with your Next Phone System Upgrade 877-277-3303 www.cio-now.com Overview Since The Great Recession of 2007, companies of all sizes have watched their budgets carefully,

More information

Hosted voice pricing begins with a flat monthly rate per line for service and features.

Hosted voice pricing begins with a flat monthly rate per line for service and features. TABLE OF CONTENTS OVERVIEW...3 LOWER START-UP COSTS...4 MAINTENANCE SAVINGS...4 LONG-DISTANCE SAVINGS...4 SCALABILITY AND FLEXIBILITY...4 MULTI-SITE COORDINATION...5 TRAVELING AND REMOTE WORKERS...5 BUSINESS

More information

FAQ - Features Question Question Question Question Question Question

FAQ - Features Question Question Question Question Question Question FAQ - Features Question: What feature does Virtual Number Service replace? Answer: Virtual Number Service replaces Remote Call Forwarding. Question: What is call screening? Answer: Call screening is the

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: cost SAVINGS with hosted voice www.megapath.com overview Since the Great Recession of 2007, companies of all sizes have watched their budgets carefully, making it

More information

VoIP for a Global, Mobile Workforce One Source Networks White Paper

VoIP for a Global, Mobile Workforce One Source Networks White Paper VoIP for a Global, Mobile Workforce One Source Networks White Paper 3 VoIP for a Global, Mobile Workforce 5 Mobility Enablers SIP and Cloud PBX 7 Cloud-based VoIP Solutions Save Time and Money 9 11 Sounds

More information

FAQ - Device Question Can I forward calls to my mobile device? Question Can I have my greetings professionally recorded? www.coxprovoice.

FAQ - Device Question Can I forward calls to my mobile device? Question Can I have my greetings professionally recorded? www.coxprovoice. FAQ - Device Question: Can I forward calls to my mobile device? Yes, the VoiceManager IP Centrex service allows you to forward calls to your mobile device or any other phone number. Question: Can I have

More information

How a Hosted PBX Phone System Can Lower Your Costs While Increasing Your Productivity

How a Hosted PBX Phone System Can Lower Your Costs While Increasing Your Productivity How a Hosted PBX Phone System Can Lower Your Costs While Increasing Your Productivity www.bullseyetelecom.com Technology is making it easier for companies with multiple locations to consolidate their phone

More information

Smart Broadband. Choosing the right type of service for your business! the future of business communications. IP Telephony Solutions White Paper

Smart Broadband. Choosing the right type of service for your business! the future of business communications. IP Telephony Solutions White Paper Smart Broadband the future of business communications IP Telephony Solutions White Paper Choosing the right type of service for your business! This document has been written to highlight some of the cost

More information

business phone systems

business phone systems SDN Communications business phone systems Combine and streamline your communication tools www.sdncommunications.com avaya phone systems improve business agility - reduce costs - increase productivity If

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER Overview SIP trunking is the most affordable and flexible way to connect an IP PBX to the Public Switched Telephone Network (PSTN). SIP

More information

Is Hosted VoIP Right For You?

Is Hosted VoIP Right For You? By Pat Moulton Is Hosted VoIP Right For You? Hosted PBX Overview: With the availability of cheap broadband services, migrating applications and storage from premise-based servers to the cloud has become

More information

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD 8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD The sport of business is a competitive one and, increasingly, companies are using cloud-hosted business tools as an advantage to communicate

More information

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER Leaving Legacy Behind: Transitioning to an IP Voice Communications Solution Introduction Seeking to be more efficient

More information

Small Business Phone System Solutions HOSTED PBX OVERVIEW

Small Business Phone System Solutions HOSTED PBX OVERVIEW Small Business Phone System Solutions HOSTED PBX OVERVIEW ABOUT VOXOX Voxox is an innovator in cloudbased unified communications a n d V o I P s o l u t i o n s f o r c o n s u m e r, b u s i n e s s a

More information

Which of the following types of phone service does your company use for its primary means of voice communications

Which of the following types of phone service does your company use for its primary means of voice communications VoIP and the SMBs - Tapping the Market By Matt Delpercio Despite the benefits of IP telephony, only a small percentage of small to medium businesses (SMBs) use VoIP as their primary means of voice communications.

More information

Hosted PBX introduction

Hosted PBX introduction Hosted PBX introduction Looking to buy a new phone system or replace your outdated business phone system? Don't overlook the potential of hosted PBX services as a reasonable phone system alternative. For

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: three COST-SAVING voice technology innovations for the enterprise www.megapath.com summary Voice technologies are advancing and converging to meet enterprise demands

More information

Buyer s Guide. 10 questions to ask. Essential information about your Voice over IP options

Buyer s Guide. 10 questions to ask. Essential information about your Voice over IP options VOIP Buyer s Guide 10 questions to ask Essential information about your Voice over IP options VoIP is the Future. There s a lot of buzz about Voice over IP these days. People are talking about how it can

More information

HOSTED VS. ON-PREMISE PHONE SYSTEM

HOSTED VS. ON-PREMISE PHONE SYSTEM WHITEPAPER HOSTED VS. ON-PREMISE PHONE SYSTEM A COMPARISON OF DIRECT COSTS & INDIRECT BENEFITS The adoption of Voice over Internet Protocol (VoIP) solutions across the world and within Canada continues

More information

IP PBX Buyer s Guide. Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process.

IP PBX Buyer s Guide. Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process. Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process. IP PBX Buyer s Guide Copyright 2007, Tippit, Inc., All Rights Reserved Contents

More information

Guide to Voice Over IP (VoIP)

Guide to Voice Over IP (VoIP) Guide to Voice Over IP (VoIP) Introduction Voice over Internet Protocol, also called VoIP, IP Telephony, or Internet Telephony, represents the latest in phone system technology. VoIP is a phone service

More information

[VIRTUAL PBX OVERVIEW]

[VIRTUAL PBX OVERVIEW] Powered by: [VIRTUAL PBX OVERVIEW] The following document contains program details for 3NG s Hosted IP PBX Solution. Please contact your Account Manager for a System Demo Introduction 3NG Networks owns

More information

UNS White Paper - What is hosted voice?

UNS White Paper - What is hosted voice? UNS White Paper - What is hosted voice? Learn more about how a Business hosted voice solution could benefit you Hosted Telephony is one of the most powerful ways to make your business more agile and save

More information

Business Services: Hosted PBX And Beyond

Business Services: Hosted PBX And Beyond Business White Paper Business Services: Hosted PBX And Beyond Table of contents 2 Executive Summary 3 Legacy Environments 5 Solving the Communications Puzzle 6 Hosted PBX 10 Pulling it all together 12

More information

Hosted PBX Solutions. Learn how. Increasing efficiency with fewer upfront costs

Hosted PBX Solutions. Learn how. Increasing efficiency with fewer upfront costs Hosted PBX Solutions Increasing efficiency with fewer upfront costs Learn how Hosted PBX systems are 2 scalable allowing your service to increase or decrease as needed. How Hosted PBX can reduce pressure

More information

www.unifyu.co.uk Hosted Telephony Guide

www.unifyu.co.uk Hosted Telephony Guide Hosted Telephony Guide Hosted IP Telephony - Overview IP Telephony is the new way of communication in the UK; Hosted IP Telephony allows greater flexibility over Traditional Phone Systems. IP Telephone

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

Levelling the Playing Field

Levelling the Playing Field ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and

More information

Cisco Virtual Office Unified Contact Center Architecture

Cisco Virtual Office Unified Contact Center Architecture Guide Cisco Virtual Office Unified Contact Center Architecture Contents Scope of Document... 1 Introduction... 1 Platforms and Images... 2 Deployment Options for Cisco Unified Contact Center with Cisco

More information

Is a Total Sky Cloud-Based Phone System Right for My School District?

Is a Total Sky Cloud-Based Phone System Right for My School District? Is a Total Sky Cloud-Based Phone System Right for My School District? Cloud-based phones systems have been around for a while, but what are they exactly? Total Sky cloud-based phone system provides you

More information

INTRODUCTION. Specifically we looked at:

INTRODUCTION. Specifically we looked at: 3 INTRODUCTION The Evolve IP-CCNG 2014 North American Call Center Survey Results Paper examined the trends, concerns and spending in today s call centers. Specifically we looked at: Cloud-based versus

More information

Building A Buisiness Case For UCaaS: Moving To Scalable Cloud Communications

Building A Buisiness Case For UCaaS: Moving To Scalable Cloud Communications Building A Buisiness Case For UCaaS: Moving To Scalable Cloud Communications Scalable Cloud Communications: The Right Choice For Your Business? Business communications used to be easy. Companies were able

More information

Introduction to VoIP for Small and Medium Sized Businesses

Introduction to VoIP for Small and Medium Sized Businesses Introduction to VoIP for Small and Medium Sized Businesses Understanding the Options and Opportunities April 17th, 2007 Notice Copyright 2009 Metaswitch Networks. All rights reserved. Other brands and

More information

FAQ: Introduction to VoIP for Small Businesses/SOHO

FAQ: Introduction to VoIP for Small Businesses/SOHO FAQ: Introduction to VoIP for Small Businesses/SOHO Speed Dial Your Company into VoIP and Save If your company is ready to lower its monthly phone costs, while also doing business more efficiently, switching

More information

9 Questions To Ask Before Changing Your Business Phone System

9 Questions To Ask Before Changing Your Business Phone System 9 Questions To Ask Before Changing Your Business Phone System You ve got a business that operates in multiple locations and you ve heard there s a new phone technology that has taken quantum leaps forward

More information

Whitepaper WHY VOICE IN THE CLOUD

Whitepaper WHY VOICE IN THE CLOUD WHY VOICE IN THE CLOUD Why Voice in the Cloud 2 TABLE OF CONTENTS Introduction... 3 Lower Cost... 4 MINIMAL CAPITAL REQUIREMENTS... 4 COMMODITY EQUIPMENT... 4 HIGHER RESOURCE UTILIZATION... 4 PREDICTABLE

More information

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses YOUR QUESTIONS ANSWERED A Practical Guide to VoIP for Small Businesses FACING UP TO THE CHALLENGES. 1 What you need to know. Now. Your business is growing. Your customers expect great service. Your employees

More information

Decentralize Your Business Operations with Hosted VoIP Phone Systems

Decentralize Your Business Operations with Hosted VoIP Phone Systems White Paper Decentralize Your Business Operations with Hosted VoIP Phone Systems Contents Executive Summary....2 Five Benefits of Hosted VoIP....2 Benefit #1 support home workers....2 Benefit #2 cost effective

More information

Inside the Business VoIP Revolution. The Rise of Cloud-based Phone Systems Over Traditional Service

Inside the Business VoIP Revolution. The Rise of Cloud-based Phone Systems Over Traditional Service Inside the Business VoIP Revolution The Rise of Cloud-based Phone Systems Over Traditional Service INTRODUCTION The business phone solution marketplace has reached a tipping point where companies seeking

More information

How to Determine TCO for IP Telephone Systems

How to Determine TCO for IP Telephone Systems How to Determine TCO for IP Telephone Systems HOW TO DETERMINE TCO FOR IP TELEPHONE SYSTEMS 2 INSIDE: 3 4 5 6 7 8 9 10 11 12 Getting Started What is TCO for UC? Count up Operational Costs Consider the

More information

Ten Ways Businesses Save with VoIP by Clare Kaufman

Ten Ways Businesses Save with VoIP by Clare Kaufman Presented by: Vendor Guru TM Ten Ways Businesses Save with VoIP by Clare Kaufman Contents Introduction...2 Solid Cost Savings Ahead...2 1. Long Distance Savings...2 2. Equipment Savings...2 3. Maintenance

More information

SWITCHING TO OFFICENOW FOR BUSINESS

SWITCHING TO OFFICENOW FOR BUSINESS SWITCHING TO OFFICENOW FOR BUSINESS Top 10 Ways VOIP2320 Makes it Easier 9233 Park Meadows Drive Lone Tree, CO 80124 1-303-557-9024 1-888-303-2995 Advantages of OfficeNow for Business VOIP2320 OfficeNow

More information

Whitepaper WHY MOVE VOICE TO THE CLOUD

Whitepaper WHY MOVE VOICE TO THE CLOUD WHY MOVE VOICE TO THE CLOUD Why Move Voice to the Cloud 2 Table of Contents Introduction... 3 Lower Cost... 4 MINIMAL CAPITAL REQUIREMENTS... 4 COMMODITY EQUIPMENT... 4 HIGHER RESOURCE UTILIZATION... 4

More information

The Gotchas of Cloud-Based

The Gotchas of Cloud-Based leading thoughts / may 2013 The Gotchas of Cloud-Based Contact Center Solutions Take a dose of caution when moving to a cloud-based solution. Lessons learned from early adopters. By Ken Barton, Strategic

More information

The forecast looks bright for cloud based telephony

The forecast looks bright for cloud based telephony The forecast looks bright for cloud based telephony +44 (0)1925 530 111 enquiries@square1products.com 1 Do I need to consider the cloud? There is much talk about hosted or cloud-based telephony and the

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

COSMOCOM WHITEPAPER SERIES

COSMOCOM WHITEPAPER SERIES Stephen R. Kowarsky skowarsky@cosmocom.com COSMOCOM WHITEPAPER SERIES CONSOLIDATION 2.0: CONSOLIDATION TRENDS IN CONTACT CENTER TECHNOLOGIES AND OPERATIONS Stephen R. Kowarsky, EVP CosmoCom, Inc. January

More information

HOSTED VOIP VS VOIP PBX

HOSTED VOIP VS VOIP PBX HOSTED VOIP VS VOIP PBX 10/1/2015 Settling Between the Two Systems Thinking about installing a VoIP phone system for your business? Make sure you know all about both hosted VoIP and VoIP PBX before you

More information

Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business

Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business CONTENTS Summary... 3 What s The Buzz About?... 3 What It Means For Businesses... 3 What It Means For Employees...

More information

Premise vs. Hosted vs. Hybrid-Hosted

Premise vs. Hosted vs. Hybrid-Hosted Premise vs. Hosted vs. Hybrid-Hosted Comparing Ip based business Phone solutions For small and medium-sized businesses (SMBs) looking to not just survive but thrive during the downturn, an IP phone system

More information

Hosted VoIP: Comparison & Value Proposition

Hosted VoIP: Comparison & Value Proposition Hosted VoIP: Comparison & Value Proposition Jive Communications, Inc. 866-768-5429 www.getjive.com 1 Introduction: Hosted Voice over IP (VoIP) Hosted Voice Over IP (VoIP) telephony is quickly becoming

More information

Unified Communications as a Service (UCaaS)

Unified Communications as a Service (UCaaS) Unified Communications as a Service (UCaaS) RE-THINK: what s possible A FlexTEL White Paper April 2012 Table of Contents Introduction... Unified Communication Trends... The Challenges of Building a VoIP

More information

New Horizon Business VoIP Services

New Horizon Business VoIP Services New Horizon Business VoIP Services IP-based services are more than a view into the future. The power of VoIP is a bright reality of modern business. Let New Horizon chart your course. Voice over IP is

More information

BUSINESS PHONE SOLUTION. Buyers Guide. Questions Every Business Should Ask

BUSINESS PHONE SOLUTION. Buyers Guide. Questions Every Business Should Ask BUSINESS PHONE SOLUTION Buyers Guide 10 Questions Every Business Should Ask Introduction BOLD OPTIONS AND NEW POSSIBILITIES Today s business owners have extensive options for selecting a business phone

More information

VoIP 101: An introduction to the basics of Voice over Internet Protocol. How to guide

VoIP 101: An introduction to the basics of Voice over Internet Protocol. How to guide VoIP 101: An introduction to the basics of Voice over Internet Protocol How to guide Introduction You may have heard of VoIP that it s the future of telephone service, and that you can save a lot of money

More information

With 360 Cloud VoIP, your company will benefit from more advanced features:

With 360 Cloud VoIP, your company will benefit from more advanced features: Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of

More information

MARKET BRIEF Plug and Play: Managed IP Telephony

MARKET BRIEF Plug and Play: Managed IP Telephony MARKET BRIEF Plug and Play: Managed IP Telephony Sponsored by: NEC William Stofega September 2006 IP TELEPHONY: BENEFITS AND CHALLENGES Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

SIP Connectivity. A Beyond Wires White Paper

SIP Connectivity. A Beyond Wires White Paper Introduction Can you ever imagine having a life without wires? No more being drawn back to a power socket, being stuck to a location or being governed by some CAT5 cabling?! In this White Paper we will

More information

Settling the VoIP Debate. Hosted VoIP vs. VoIP PBX

Settling the VoIP Debate. Hosted VoIP vs. VoIP PBX Settling the VoIP Debate Hosted VoIP vs. VoIP PBX Introduction As high-speed Internet access is fast becoming omnipresent, the lure of Voice over Internet Protocol (VoIP) phone systems is growing in popularity

More information

What SMBs Should Know About Deploying a Hosted PBX Phone Solution

What SMBs Should Know About Deploying a Hosted PBX Phone Solution What SMBs Should Know About Deploying a Hosted PBX Phone Solution 2 Executive Summary 3 Professional Phone Systems Are a Competitive Advantage 4 Bringing the Benefits of IP Telephony to SMBs 6 Is a Hosted

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: top five CONSIDERATIONS in choosing a hosted voip provider www.megapath.com Practical Guidance for Choosing a Hosted Voice Solution The combination of the mobile nature

More information

Which. Hosted vs On-Premises UC: is right for your. business?

Which. Hosted vs On-Premises UC: is right for your. business? Which Hosted vs On-Premises UC: is right for your business? Hosted vs On-Premises UC: Which is right for your business? When considering your next phone system, there are lots of choices available today.

More information

VoIP in the Enterprise

VoIP in the Enterprise VoIP in the Enterprise Date: March. 2005 Author: Sonia Hanson Version: 1.1 1 1 Background Voice over IP In the late 1990s Voice over IP (VoIP) was seen as a disruptive new technology that had the potential

More information

UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED

UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED WHITE PAPER WHITE PAPER UC FOR THE CLOUD ERA 2 COMMUNICATION: THE FOUNDATION OF BUSINESS In the past, the private branch exchange (PBX) likely saved your

More information

Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities.

Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities. Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities. www.globalcrossing.com Managed Hosted IP Telephony Services Government organisations

More information

Why prioritise cloud telephony for your business?

Why prioritise cloud telephony for your business? Why prioritise cloud telephony for your business? Your insight to getting into The Cloud A 360 Solutions White Paper Overview There is much talk about hosted or cloud-based telephony and the rapid adoption

More information

D-Link, the D-Link logo, and VoiceCenter are trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States and

D-Link, the D-Link logo, and VoiceCenter are trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States and D-Link VoiceCenter TM Response Point TM with Microsoft Delivers a Fully- Featured Business Phone System with Leading-Edge Productivity and Integration Features White Paper Abstract Small Businesses Gain

More information

Switchvox Cloud. It s more than a phone system. It s a better way to communicate.

Switchvox Cloud. It s more than a phone system. It s a better way to communicate. Switchvox Cloud It s more than a phone system. It s a better way to communicate. Switchvox Cloud Digium s award-winning Switchvox now available in the cloud. What s included in Switchvox Cloud? Service

More information

Ten Steps to a Successful Business Phone System Implementation. By Clare Kaufman

Ten Steps to a Successful Business Phone System Implementation. By Clare Kaufman Ten Steps to a Successful Business Phone System Implementation By Clare Kaufman Contents Introduction...2 Planning a Business Phone Solution...2 1. Define business requirement...3. 2. Line Up Technical

More information

Infinium Communications The Benefits of Hosted VoIP for SMB s on a Budget

Infinium Communications The Benefits of Hosted VoIP for SMB s on a Budget Q1 2013 WHITEPAPER Infinium Communications The Benefits of Hosted VoIP for SMB s on a Budget Infinium Communications LLP 3877 Shawn Way, Suite #155 Loomis, CA 95650 Telephone: (916) 209-8397 e-fax: (916)

More information

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014 A Quick Guide Xpedeus ICE: Comparison & Value Proposition Xpedeus, Incorporated - January 2014 Xpedeus, Inc. 510 Vonderburg Drive Brandon, Florida 33511 813.774.4800 Office 813.354.2454 Fax www.xpedeus.com

More information

Unified Communications, Diverse Benefits

Unified Communications, Diverse Benefits TECHNOLOGY SOLUTIONS Unified Communications, Diverse Benefits Adopting a unified communications platform increases productivity, reduces costs and improves end-user service. Your staff may sit in cubicles

More information

Sage ERP I White Paper. ERP and the Cloud: What You Need to Know

Sage ERP I White Paper. ERP and the Cloud: What You Need to Know I White Paper ERP and the Cloud: What You Need to Know Table of Contents Executive Summary... 3 Increased Interest in Cloud-Based ERP and SaaS Implementations... 3 What is Cloud/SaaS ERP?... 3 Why Interest

More information

7 Ways a Cloud Phone System Can Improve Your Bottom Line

7 Ways a Cloud Phone System Can Improve Your Bottom Line WHITEPAPER 7 Ways a Cloud Phone System Can Improve Your Bottom Line If you re like a lot of businesses, the only time you think about your phone system is when it s not working. But the set it and forget

More information

9 Steps to Selecting and Implementing an IP Business Phone System

9 Steps to Selecting and Implementing an IP Business Phone System 9 Steps to Selecting and Implementing an IP Business Phone System 2011, GWI Introduction: GWI has written this whitepaper in an effort to provide our customers with an overview of the process of identifying,

More information

Business leaders, meanwhile, are looking for reporting that will help them drive efficiency and maximize returns on their technology investments.

Business leaders, meanwhile, are looking for reporting that will help them drive efficiency and maximize returns on their technology investments. Businesses don t buy phone systems for fun. If you re in the market, you re probably responding to an event, such as a move or serious problems with an existing system. Perhaps, you are looking to gain

More information

An ADTRAN White Paper. Unif ied Communications: Hosted versus Premises-based

An ADTRAN White Paper. Unif ied Communications: Hosted versus Premises-based An ADTRAN White Paper Unif ied Communications: Hosted versus Premises-based Table of Contents 4 What is Unified Communicaions? 4 Implementing UC Solutions Hosted UC Premises-based UC 5 Choosing a Hosted

More information

Fully Managed, Enterprise-Grade Phone System

Fully Managed, Enterprise-Grade Phone System Access Cloud Hosted PBX Fully Managed, Enterprise-Grade Phone System Access One Since 1993, Access One has been a privately-held business technology and communications services provider headquartered in

More information

One Source Networks White Paper VoIP for a Global, Mobile Workforce

One Source Networks White Paper VoIP for a Global, Mobile Workforce VoIP for a Global, Mobile Workforce Mobility is here and the effect it has on the global workforce is profound. Bleeding-edge technology is a key factor in enabling enterprise businesses the opportunity

More information

TELEPHONY BE A PRIORITY FOR YOUR BUSINESS?

TELEPHONY BE A PRIORITY FOR YOUR BUSINESS? WHY SHOULD HOSTED TELEPHONY BE A PRIORITY FOR YOUR BUSINESS? An Insight For Business Leaders 01 INTRODUCTION There is much talk about hosted or cloud-based telephony and the rapid adoption of this new

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs 1 When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

Key Drivers of Hosted Voip

Key Drivers of Hosted Voip Key Drivers of Hosted Voip CONTENTS Overview.... 3 Capital Cost savings:.... 4 Stress free implementation:... 4 Lower phone bills:... 4 Easily set up remote workers:... 5 No busy signals:... 5 Save on

More information

Cloud Communications for the Enterprise. www.smoothstone.com

Cloud Communications for the Enterprise. www.smoothstone.com Cloud Communications for the Enterprise Agenda General Environment Overview Common Industry Trends Why The Cloud Approach Smoothstone Overview Platform/Technology Overview UCaaS Applications DRS Solutions

More information

November 2013. The Business Value of SIP Trunking

November 2013. The Business Value of SIP Trunking November 2013 S P E C I A L R E P O R T The Business Value of SIP Trunking Table of Contents Introduction... 3 What Is SIP Trunking?... 3 What Is the Demand for SIP Trunking?... 5 How Does SIP Trunking

More information

CONNECT IP-PBX OVERVIEW

CONNECT IP-PBX OVERVIEW CONNECT IP-PBX OVERVIEW The CONNECT IP PBX Platform empowers Hosted VoIP services to Small Medium and enterprise businesses with abundant features and streamlined customer management. Some of benefits

More information

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System White Paper 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System Tipping Points: Factors typically driving

More information

Agile, Secure, Reliable: World-Class Customer Service in the Cloud

Agile, Secure, Reliable: World-Class Customer Service in the Cloud Agile, Secure, Reliable: World-Class Customer Service in the Cloud Contents 2 Introduction 4 Business Benefits 6 IT Benefits 8 RightNow Product Focus 2 Why Deliver Customer Service in the Cloud? In a volatile

More information

VoIP for a Global, Mobile Workforce One Source Networks White Paper

VoIP for a Global, Mobile Workforce One Source Networks White Paper VoIP for a Global, Mobile Workforce One Source Networks White Paper 3 VoIP for a Global, Mobile Workforce 5 Mobility Enablers SIP and Cloud PBX 7 Cloud-based VoIP Solutions Save Time and Money 9 Configurations

More information

Enterprise Broadband Access:

Enterprise Broadband Access: Enterprise Broadband Access: What s Your Choice? Executive Summary Today, broadband access isn t just about making a connection to the Internet; it s about running bandwidth-intensive business and multimedia

More information

Voice over IP is Transforming Business Communications

Voice over IP is Transforming Business Communications White Paper Voice over IP is Transforming Business Communications Voice over IP (VoIP) is changing the world of telecommunications. It entails the transmission of voice calls over data networks that support

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: switching to HOSTED VOICE www.megapath.com advantages of hosted voice Hosted Voice, also known as Hosted VoIP, allows your business to make phone calls using the same

More information

SMALL BUSINESS PHONE SYSTEMS OFFER BIG BUSINESS ADVANTAGES

SMALL BUSINESS PHONE SYSTEMS OFFER BIG BUSINESS ADVANTAGES SMALL BUSINESS PHONE SYSTEMS OFFER BIG BUSINESS ADVANTAGES Investing in a phone system is an important step for any small business. Your decision to sign up for small business phone service service should

More information

Enterprise Phone Systems. The Complete Buyer s Guide

Enterprise Phone Systems. The Complete Buyer s Guide Enterprise Phone Systems The Complete Buyer s Guide SMB Technologies: Enterprise Phone Systems Executive Summary Even with the rise of new communication forms, telephony systems are still an essential

More information

VitalPBX. Hosted Voice That Works. For You

VitalPBX. Hosted Voice That Works. For You VitalPBX Hosted Voice That Works For You Vital Voice & Data s VitalPBX VVD Hosted PBX solutions provide you with the stability of a traditional telephone PBX system and the flexibility that only a next

More information

Hosted PBX: Buyer s Guide

Hosted PBX: Buyer s Guide A famous saying by La Bruyere - Those who make the worst of their time most complain about its shortness. clearly illustrates you will never end-up complaining about things not done in time, if your time

More information

BTSphone IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution

BTSphone IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution BTSphone IP-PBX What SME Should Know About Deploying a Hosted IP-PBX Phone Solution 1 Introduction 2 Professional Phone Systems Are a Competitive Advantage Bringing the Benefits of IP Telephony to SME

More information

Best Effort gets Better with MPLS. Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications

Best Effort gets Better with MPLS. Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications Best Effort gets Better with MPLS Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications A White Paper on Multiprotocol Label Switching October,

More information

Re-thinking Communications: A Guide for Insurance Agencies

Re-thinking Communications: A Guide for Insurance Agencies Re-thinking Communications: A Guide for Insurance Agencies A publication by: www.fonality.com At the heart of an insurance agency is customer service. But with 65% of those polled saying their agents provide

More information

CLARIFYING ANSWERS TO COMMON QUESTIONS

CLARIFYING ANSWERS TO COMMON QUESTIONS tech line / mar 2014 CLARIFYING ANSWERS TO COMMON QUESTIONS What are the technology topics and issues that keep you up at night? By Matt Morey and Ken Barton, Strategic Contact Inc. Pipeline Articles www.contactcenterpipeline.com

More information