e2e Managed Customer Private Cloud Infrastructure Service Definition Document

Size: px
Start display at page:

Download "e2e Managed Customer Private Cloud Infrastructure Service Definition Document"

Transcription

1 e2e Managed Customer Private Cloud Infrastructure Service Definition Document Overview A range of Private Cloud infrastructure managed services where the customer buys or already owns the physical equipment and datacentre hosting but uses a cloud service provider to manage the infrastructure. These are fully managed cloud infrastructures including all network, security and virtualisation components. Organisations can then deploy servers and applications onto the secure infrastructure with e2e working with them to configure the physical components of the system. The service comes in three variations that align with the organisations workload, availability, threat and data classification posture. Organisations can choose a profile that meets their security requirements. This service is designed to manage clouds hosting OFFICIAL and OFFICIAL-SENSITIVE data. The support service model can be scaled up on demand (on a day by day basis if needed), providing outstanding value for money and return on investment. Service Description e2e provide network, firewall, server, storage, backup management of a customer s Private Cloud. Supported technologies are listed below: - VMWare - Hyper-V - Cisco firewall, vpn devices routers and switches - HP servers and storage - Juniper firewalls, routers and switches - Microsoft Servers - Linux Servers - Other firewalls such as WatchGuard and Palo Alto Scale-up service levels on demand - flexes with your service level to ensure the resources are available when you need them most Securely enables your business by allowing you to pursue the best value services and maximise opportunities whilst maintaining your security posture 1

2 Three levels of Private Cloud Services to accommodate any OFFICIAL or OFFICIAL-SENSITIVE requirement e2e s Support Services operate based on an IT Service Management ITIL lifecycle model All management access to the service can be secured with two or even three factor authentication and encryption using CESG CPA approved devices Simply put these Managed Private Cloud Services enable you to consume the benefits of the cloud without compromising security and affordability. 2

3 The Managed Customer Private Cloud Infrastructure Service The Managed Customer Private Cloud Infrastructure Service is designed for organisations that have in house or third party physical private cloud infrastructure that requires managing by a cloud provider. There are three levels of service provided that vary in availability, scale security and features. How do I know which service is appropriate? There is a level of service appropriate for all organisations. If you do not currently know what the right level of service is we offer a simple process: 1. e2e provide a free, one day on site cloud workshop led by a CESG Senior IA Architect where we work with your organisation to establish your Private Cloud requirements and cover aspects such as your organisations risk profile and security assurance requirements, connectivity requirements as well as your platform and application requirements. 2. The workshop report includes expert advice from e2e and includes generating your heat map similar to the below and this gives us a score: 3. This score then maps to our recommended services: 3

4 4. If you need more help we can provide follow up workshops with no commitment from you to purchase a cloud service. We will walk you through a risk based approach that starts with your business requirements and allows you to decide which service aligns best. 4

5 e2e Managed Customer Private Cloud - levels of service Baseline Service Hours Service Hours Response Time Emergency/out of hours 24/7 response time Change Windows Automated Backup Enhanced Service Hours Service Hours Response Time Emergency/out of hours 24/7 response time Change Windows Automated Backup of configurations Premium Service Hours (change windows 24/7/365) Service Hours Response Time Emergency/out of hours 24/7 response time Change Windows Automated Backup of configurations *additional out of hours changes can be purchased using extended support days 8am to 6pm Mon-Fri 1 hour 8 hours Inside Service Hours No 8am to 6pm Mon-Fri 1 hour 8 hours Inside Service Hours plus 2 changes/month out of hours* Yes 8am to 6pm Mon-Fri 1 hour 2 hours Out of hours Yes Short term service scale up options The service includes the BAU activities relating to managing the cloud infrastructure but it is possible that the customer requires the reassurance of having e2e resource on hand to support their IT team during critical times. Below adds scale up support to cover emergencies or other times of high service demand or heightened importance. Private Cloud Management and Support Ad hoc items Extended support add on 24/7 response uplifts support level to a one hour response 24/7 for any day or number of days Per Day

6 Medium term service scale up options It is possible to scale up from Baseline to Enhanced and from Enhanced to Premium or from Baseline to Premium. There are no one off charges for scaling service levels up or down. Customers are charged at the new level of service pricing for the period of time they operate at that level of service. There is a one month minimum term for a scale up of this type and the customer can scale down in the same manner. Cloud service scale down options It is possible to scale down from Enhanced to Baseline and from Premium to Enhanced or from Premium to Baseline. Customers are charged at the new level of service pricing for the period of time they operate at that level of service. There is a one month minimum term for a scale up of this type and the customer can scale down in the same manner. 6

7 Pricing The on-boarding charge covers the initial service setup, deployment initial firewall rules and VPNs, customer specific networking and DMZ requirements, etc. The managed service covers support and maintenance of the infrastructure components and changes to the physical networking, firewalls and VPNs. The pricing is based on how many VMs the service supports, where a VM is 8GB RAM and 2vCPU. Service Level Number of VMS supported by cloud Baseline ,500 1,700 Enhanced ,500 1,700 Premium ,000 1,700 Baseline ,000 1,700 Enhanced ,000 1,700 Premium ,000 1,700 Baseline ,000 1,700 Enhanced ,500 1,700 Premium ,000 1,700 Baseline ,500 2,500 Enhanced ,000 2,500 Premium ,000 2,500 Baseline ,000 2,500 Enhanced ,000 2,500 Premium ,000 2,500 Baseline ,000 5,000 Enhanced ,500 5,000 Premium ,000 5,000 Baseline ,000 5,000 Enhanced ,000 5,000 Premium ,000 5,000 Baseline ,000 7,500 Enhanced ,000 7,500 Premium ,000 7,500 Baseline ,000 7,500 Charge per Month On-Boarding 7

8 Enhanced ,000 7,500 Premium ,000 7,500 Baseline ,500 7,500 Enhanced ,000 7,500 Premium ,000 7,500 Baseline ,500 7,500 Enhanced ,000 7,500 Premium ,000 7,500 Baseline ,000 10,000 Enhanced ,500 10,000 Premium ,000 10,000 Baseline ,500 10,000 Enhanced ,000 10,000 Premium ,000 10,000 Baseline ,500 10,000 Enhanced ,000 10,000 Premium ,000 10,000 Baseline ,000 10,000 Enhanced ,000 10,000 Premium ,000 10,000 Baseline ,000 10,000 Enhanced ,000 10,000 Premium ,000 10,000 Baseline ,000 10,000 Enhanced ,000 10,000 Premium ,000 10,000 Baseline ,000 15,000 Enhanced ,000 15,000 Premium ,000 15,000 Baseline ,000 15,000 Enhanced ,000 15,000 Premium ,000 15,000 Baseline ,000 15,000 Enhanced ,000 15,000 Premium ,000 15,000 Priced examples A customer has a private cloud capable of supporting 100 VMs and requires a cloud infrastructure managed service at Baseline. 8

9 On-boarding: 2, Monthly managed service: 10, The same customer decides that the cloud is now running more critical services and scales up the managed service to Enhanced: Monthly managed service is now: 12, The cloud grows and is now capable of supporting 150 VMs. Enhanced service is still required: Monthly managed service is now: 14, The customer approaches a critical go-live period and uses e2e ad hoc support days for the last two weeks and also shifts the service to Premium for the first two months of live service: Monthly managed service is now: 17, Extras support charge for month: 10* 850= 8, After go-live the customer moves the service back to Enhanced and is now charged 14, per month. Fixed VPNs for Cloud Connectivity Creating a VPN for the purpose of managing the cloud is included in the on-boarding and assumes the customer uses their own VPN solution at their end of the VPN. Customers may choose to connect more VPNs to the Private Cloud so long as the solution at their end meets the required standards and is on the CESG approved list as a CPA device. Each VPN setup is charged a one off e2e can supply and manage VPN devices to connect customer offices or other clouds to the Private Cloud, using CESG approved CPA VPN devices. All equipment and management is provided by e2e. There is a one time on-boarding charge and then a fixed monthly fee per VPN. Optional Customer or Cloud e2e managed fixed VPNs (per site/location/cloud) On boarding Per Month

10 Other Services Custom Private Cloud design - we work with you to incorporate any customer design element, custom components (physical or virtual) into the cloud design so that we can incorporate any customisations you wish to make. We can accommodate many different types of customer specific requests and charge on a time and materials basis. Service training we provide training on how to use the IaaS service. This is typically done on site to a group of people at your organisation. It is only required if your organisation requests it as most consumers are familiar with the virtualisation tools (VMWare or Hyper-V). Ad hoc support we come and spend the day with you and your team assisting with any support issues or working as one of your support team to assist in a support task. This would only be needed in exceptional circumstances but we understand that there may be critical events that requires as much de-risking as possible and having an e2e cloud support expert on site is one way to achieve this. Data migration services - we assist you to move your data into or out of the service. Can also be used to connect to and migrate data to other cloud systems such as hybrid or public cloud services for the purpose of data or machine migration or configuring ongoing hybrid cloud services. For service migration e2e allows existing data to be migrated to and from the Private Cloud platform. Typical formats include exported VM images from VMWare or Hyper-V or VM templates of servers/server images. We support many methods of transferring data and existing services in and out of our Private Clouds. Advice and consultancy these days are typically used to support your organisation at times when you need expert cloud architects on site to support you. Examples of such events are when internal or external auditors have design/architecture questions, meetings with Accreditors/Assessors, preparing for penetration tests, preparing to roll out new applications to the cloud, cloud planning activities, presentations to the board/it managers or any other such event that requires technical cloud architects present to support you. Other Services Custom Private Cloud design per day Service training per day Ad hoc support per day Data migration services Advice and consultancy per day 1,

11 Service Specific Terms and Conditions On-boarding On-boarding is included with the following scope: one VPN will be provided to the customer for the purpose of cloud management. Optionally we can also migrate data into the service on a time and material basis. Off-boarding Backups Disaster recovery Service lead time Minimum term Early exit charge Termination charge Consumer responsibilities Technical requirements Ordering and Invoicing Data restoration/service migration Financial recompense model Training Off-boarding is included with the following scope: all management access will be revoked. Optionally we can also migrate the data out of the service on a time and material basis (such as management access logs). Backups of all devices are included in the service. There is no specific Disaster Recovery service but as we have backup copies of your configurations this may aid your Disaster Recovery plans. We can also manage your equipment in any Disaster Recovery location you may have. We can typically commence on-boarding in 5-10 working days from acceptance of order 3 months. None None Providing access to and accounts to manage the equipment. For management of the service a VPN to the Private Cloud is required using a CESG CPA foundation level approved device that can be provided by the customer or supplied by e2e. Monthly in arrears by Purchase Order or Direct Debit Data can be migrated into the service by the customer using the VPN access methods provided. e2e can assist with this process on a time and materials basis if required. Data can also be migrated out of the service as and when required by the customer. e2e can assist with this process on a time and materials basis if required. If the service level falls below the stated availability (excluding planned or emergency maintenance and excluding any fault that is not the responsibility of e2e or e2e components), consumers will be eligible for a service credit. Service credits are provided as professional service credits that can be used for any support, design or security activities and are calculated at a value of 10% of service spend on the particular service. There is no training provided. 11

12 Trial Service Service Management Service Constraints There is no trial service available. e2e provide a service desk to manage this service. Planned maintenance periods are agreed per customer but default to periods after 8pm Mon-Fri or at weekends. More information and contact details For more details on this service and to see the other services we offer visit Enquiries, and more information is available on request, info@e2e-agile.com with any queries. 12

e2e Secure Cloud Connect Service - Service Definition Document

e2e Secure Cloud Connect Service - Service Definition Document e2e Secure Cloud Connect Service - Service Definition Document Overview A cloud connectivity service that connects users, devices, offices and clouds together over the Internet. Organisations can choose

More information

Platform as a Service

Platform as a Service Platform as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System Backup as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS G-Cloud Service Definition Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS Canopy Unmanaged Enterprise Private Cloud IaaS Canopy Unmanaged Enterprise Private Cloud delivers the efficiencies,

More information

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 2.1, Issue Date: 05/02/201405/02/2014. Classification: Open

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 2.1, Issue Date: 05/02/201405/02/2014. Classification: Open Protective Monitoring as a Service Version: 2.1, Issue Date: 05/02/201405/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201416/12/2014. Other than for the sole purpose of evaluating

More information

Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open

Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open Connecting to the Cloud Version: 3.0, Issue Date: 01/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response,

More information

Dedicated Compute Cloud. Lot 1 - Infrastructure as a Service. Version: 1.0, Issue Date: 09/12/2014. Classification: Open

Dedicated Compute Cloud. Lot 1 - Infrastructure as a Service. Version: 1.0, Issue Date: 09/12/2014. Classification: Open Dedicated Compute Cloud Version: 1.0, Issue Date: 09/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201416/12/2014. Other than for the sole purpose of evaluating this Response,

More information

Desktop Services (Production) Lot 2 - Platform as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open

Desktop Services (Production) Lot 2 - Platform as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open Desktop Services (Production) Lot 2 - Platform as a Service Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose

More information

Agilisys G-Cloud Service V

Agilisys G-Cloud Service V Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform

More information

Implementing Microsoft Azure Infrastructure Solutions

Implementing Microsoft Azure Infrastructure Solutions Implementing Microsoft Azure Infrastructure About this Course This course is aimed at experienced IT Professionals who currently administer their on-premise infrastructure. The course introduces the student

More information

Implementing Microsoft Azure Infrastructure Solutions

Implementing Microsoft Azure Infrastructure Solutions Course 20533A: Implementing Microsoft Azure Infrastructure Solutions Page 1 of 7 Implementing Microsoft Azure Infrastructure Solutions Course 20533A: 4 days; Instructor-Led Introduction This course is

More information

END-USER REMOTE SUPPORT AND HELPDESK SERVICES SERVICE DEFINITION

END-USER REMOTE SUPPORT AND HELPDESK SERVICES SERVICE DEFINITION END-USER REMOTE SUPPORT AND HELPDESK SERVICES Complete IT Support for Business Westgate IT End-User Remote Support and Helpdesk Services: Service Definition Service Name End-User Remote Support and Helpdesk

More information

Desktop as a Service Service Definition

Desktop as a Service Service Definition Desktop as a Service Service Definition 2 Table of Contents Purpose of Document... 4 Desktops as a Service (DaaS) Service Description... 4 Technology... 5 Deliver Uncompromised End User Experience... 5

More information

Course 20533: Implementing Microsoft Azure Infrastructure Solutions

Course 20533: Implementing Microsoft Azure Infrastructure Solutions Course 20533: Implementing Microsoft Azure Infrastructure Solutions Overview About this course This course is aimed at experienced IT Professionals who currently administer their on-premises infrastructure.

More information

End-User Remote Support and Helpdesk Services

End-User Remote Support and Helpdesk Services End-User Remote Support and Helpdesk Services A single contact point for support needs G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Contacting the Service Desk... 3 Management Reports...

More information

GCloud 7 Hybrid Cloud Management Service- Service Description Issue 1

GCloud 7 Hybrid Cloud Management Service- Service Description Issue 1 Overview of the Hybrid Cloud Management Ideal recognise that enterprises wishing to leverage hybrid (private and public) cloud infrastructure face a number of key technical and organisational challenges:

More information

Service Definition. Hyve cloud based Microsoft Exchange hosting (PaaS)

Service Definition. Hyve cloud based Microsoft Exchange hosting (PaaS) Service Definition Hyve cloud based Microsoft Exchange hosting (PaaS) Hyve cloud based Microsoft Exchange hosting Hyve's cloud based Microsoft Exchange hosting is delivered to Government customers via

More information

Microsoft 20533 - Implementing Microsoft Azure Infrastructure Solutions

Microsoft 20533 - Implementing Microsoft Azure Infrastructure Solutions 1800 ULEARN (853 276) www.ddls.com.au Microsoft 20533 - Implementing Microsoft Azure Infrastructure Solutions Length 5 days Price $4389.00 (inc GST) Version C Overview This course is intended for IT professionals

More information

Implementing Microsoft Azure Infrastructure Solutions

Implementing Microsoft Azure Infrastructure Solutions Course Code: M20533 Vendor: Microsoft Course Overview Duration: 5 RRP: 2,025 Implementing Microsoft Azure Infrastructure Solutions Overview This course is aimed at experienced IT Professionals who currently

More information

Pricing Guide. Service Overview

Pricing Guide. Service Overview Service Overview tolomy s G Cloud services are designed to give you the best possible degree of control and transparency over your costs. To maximise cost efficiency on offer to our customers a wide range

More information

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 1.0, Issue Date: 05/02/201405/02/2014. Classification: Open

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 1.0, Issue Date: 05/02/201405/02/2014. Classification: Open Protective Monitoring as a Service Version: 1.0, Issue Date: 05/02/201405/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this

More information

Service Definition. Hyve Government Cloud Servers - Small (IaaS)

Service Definition. Hyve Government Cloud Servers - Small (IaaS) Service Definition Hyve Government Cloud Servers - Small (IaaS) Hyve Government Cloud Servers -Small Hyve's Government Cloud Servers are delivered to Government customers via the e-procurement portal as

More information

IBM G-Cloud Microsoft Windows Active Directory as a Service

IBM G-Cloud Microsoft Windows Active Directory as a Service IBM G-Cloud Microsoft Windows Active Directory as a Service Service Definition IBM G-Cloud Windows AD as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business

More information

How to Set Up Your Virtual Server infrastructure

How to Set Up Your Virtual Server infrastructure Connect Internet Solutions Ltd 4th Floor, New Barratt House, 47 North John Street, Liverpool, L2 6SG Tel: 0151 282 4321 Fax: 0151 282 4322 Email: gcloud@connectinternetsolutions.com Web: www.connectinternetsolutions.com

More information

Service Description for Hosted Server

Service Description for Hosted Server Service Overview tolomy has created its Hosted Server environment using VMware ESXi which provides the foundation for building and managing a virtualised IT infrastructure. These market leading, production-proven

More information

DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING. Sopra Steria OneMobile SaaS Service. Introduction. Service Definition. Sopra Steria in the public sector

DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING. Sopra Steria OneMobile SaaS Service. Introduction. Service Definition. Sopra Steria in the public sector DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING Sopra Steria OneMobile SaaS Service Sopra Steria in the public sector Organisations across the public sector choose Sopra Steria to deliver transformation programmes

More information

Service description RFL Virtual Data Centre

Service description RFL Virtual Data Centre Service description RFL Virtual Data Centre IaaS G-Cloud 6 1 Contents Overview... 3 Highlights... 3 Description... 3 Use cases... 3 Use cases... 5 Use cases... 5 Pricing... 5 Information assurance... 5

More information

SERVICE DEFINITION. TLS i-sat Remote/Secure Cloud Printing (SaaS)

SERVICE DEFINITION. TLS i-sat Remote/Secure Cloud Printing (SaaS) SERVICE DEFINITION TLS i-sat Remote/Secure Cloud Printing (SaaS) Contents Introduction..3 Highlights.3 Overview. 4 Example Use Cases...5 Trial Service.6 Information Assurance 6 Product Features...7 Technical

More information

Migrating to the Cloud. Developing the right Cloud strategy and minimising migration risk with Logicalis Cloud Services

Migrating to the Cloud. Developing the right Cloud strategy and minimising migration risk with Logicalis Cloud Services Migrating to the Cloud Developing the right Cloud strategy and minimising migration risk with Logicalis Cloud Services Organisations are looking for new ways to deliver IT services and demanding that ICT

More information

GPG13 Protective Monitoring. Service Definition

GPG13 Protective Monitoring. Service Definition GPG13 Protective Monitoring Service Definition Issue Number V1.3 Document Date 27 November 2014 Author: D.M.Woodcock Classification UNCLASSIFIED Version G-Cloud 6 2014 Copyright Assuria Limited. All rights

More information

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time. Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in

More information

The IaaS Server On Boarding Process

The IaaS Server On Boarding Process SERVICE DEFINITION G-Cloud 7 MANAGED SERVER Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material

More information

Implementing Microsoft Azure Infrastructure Solutions 20533B; 5 Days, Instructor-led

Implementing Microsoft Azure Infrastructure Solutions 20533B; 5 Days, Instructor-led Implementing Microsoft Azure Infrastructure Solutions 20533B; 5 Days, Instructor-led Course Description This course is aimed at experienced IT Professionals who currently administer their on-premises infrastructure.

More information

Course 20533B: Implementing Microsoft Azure Infrastructure Solutions

Course 20533B: Implementing Microsoft Azure Infrastructure Solutions Course 20533B: Implementing Microsoft Azure Infrastructure Solutions Sales 406/256-5700 Support 406/252-4959 Fax 406/256-0201 Evergreen Center North 1501 14 th St West, Suite 201 Billings, MT 59102 Course

More information

CloudSure Managed IaaS

CloudSure Managed IaaS CloudSure Managed IaaS Contents Contents... 1 Overview - CloudSure... 3 CloudSure Benefits... 3 CloudSure Features... 3 Technical Features... 4 Cloud Control... 4 Storage... 4 Data Location and Integrity...

More information

Integrated windows authentication for customers based on Probation GSI network

Integrated windows authentication for customers based on Probation GSI network Product Overview Victims Tracker (VT) is a software application, which was developed by London Probation Trust (LPT) to effectively manage the engagement / contact with victims of crime and the management

More information

G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service

G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service 1 of 19 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W: www.dcggroup.com Data Continuity Group Limited, Bridge

More information

PSN Protective Monitoring. Service Definition

PSN Protective Monitoring. Service Definition PSN Protective Monitoring Service Definition Issue Number V3.0 Document Date 29 September 2015 Author: R.N. Connor Classification UNCLASSIFIED Version G-Cloud 7 2015 Copyright Tenian Limited. All rights

More information

Managed Backup. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Managed Backup. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Managed Backup Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

1. Perimeter Security Dealing with firewall, gateways and VPNs and technical entry points. Physical Access to your premises can also be reviewed.

1. Perimeter Security Dealing with firewall, gateways and VPNs and technical entry points. Physical Access to your premises can also be reviewed. Service Definition Technical Security Review Overview of Service Considering the increasing importance of security, the number of organisations that allow for contingency in their Information Security

More information

Drupal Private Cloud Hosting

Drupal Private Cloud Hosting professional services for the web consultancy design development hosting training support G-Cloud Service Definition Drupal Private Cloud Hosting sales@codeenigma.com T: +44 (0)20 3588 1550 Code Enigma

More information

Server & Cloud Management

Server & Cloud Management Technical Bootcamp: The Cloud-enabled Datacenter with Windows Server 2012 and System Center 2012 This 3-day, instructor-led course will help you understand how to evolve a traditional datacenter configuration

More information

service description Document Management in the Cloud Software as a Service

service description Document Management in the Cloud Software as a Service easy to adopt, easy to use, easy to leave service description Document Management in the Cloud Software as a Service version 4.0 Contents Overview... 3 Example use cases... 3 Pricing... 4 Trial service...

More information

G-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document

G-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document G-Cloud 6 brightsolid Service Definition Document December 2014 Contents 1 Introduction... 3 2 An overview of the G-Cloud Service... 3 3 Information assurance... 3 4 Backup and Disaster Recovery... 3 5

More information

Cloud-based Infrastructure and Application Support Service Definition

Cloud-based Infrastructure and Application Support Service Definition +44 (0) 20 3603 7830 hello@equalexperts.com www.equalexperts.com 30 Brock Street London, NW1 3FG Cloud-based Infrastructure and Application Support Service Definition Overview We provide 24/7 support to

More information

Service Definition Document

Service Definition Document Service Definition Document QinetiQ Secure Cloud Protective Monitoring Service (AWARE) QinetiQ Secure Cloud Protective Monitoring Service (DETER) Secure Multi-Tenant Protective Monitoring Service (AWARE)

More information

Vodafone Private Cloud

Vodafone Private Cloud Vodafone Private Cloud Overview Vodafone Private Cloud is our dedicated public sector cloud service that connects you to your own private IL2/IL3 network and / or core government networks, including the

More information

Bridging the gap between local IT and Cloud services, keeping you in control

Bridging the gap between local IT and Cloud services, keeping you in control Bridging the gap between local IT and Cloud services, keeping you in control The majority of Small and Mid-Sized Businesses (SMB s) are expected to operate in a hybrid IT environment (part on-premise,

More information

Bridging the gap between local IT and Cloud services, keeping you in control

Bridging the gap between local IT and Cloud services, keeping you in control Bridging the gap between local IT and Cloud services, keeping you in control The majority of Small and Mid-Sized Businesses (SMB s) are expected to operate in a hybrid IT environment (part on-premise,

More information

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Application Management Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part

More information

Bridging the gap between local IT and Cloud services, keeping you in control

Bridging the gap between local IT and Cloud services, keeping you in control Bridging the gap between local IT and Cloud services, keeping you in control The majority of Small and Mid-Sized Businesses (SMB s) are expected to operate in a hybrid IT environment (part on-premise,

More information

Service Definition. Hyve cloud based Virtual Desktop (PaaS)

Service Definition. Hyve cloud based Virtual Desktop (PaaS) Service Definition Hyve cloud based Virtual Desktop (PaaS) Hyve cloud based Virtual Desktop (PaaS) Hyve's cloud based Virtual Desktop VDI is delivered to Government customers via the e- procurement portal

More information

Software as a Service (SaaS) Online HR

Software as a Service (SaaS) Online HR Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore

More information

Dimension Data Hosted Private Cloud

Dimension Data Hosted Private Cloud Dimension Data CONTACT INFO Andy Lancaster E: andy.lancaster@dimensiondata.com P: +44 12 5277 9649 1 Contents 1 Service Description... 3 1.1 Service Overview... 3 1.2 Service Features... 4 2 Service Management...

More information

Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES

Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Fujitsu Services Limited, 2013 OVERVIEW OF BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Business Process Management

More information

REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION

REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION SD021 V2.2 Issue Date 01 July 2014 1) OVERVIEW Redcentric s Infrastructure as a Service (IaaS) enables the to consume server, storage and network

More information

OpenStack Private Cloud Hosting in an Tier 3 Data Centre. G-Cloud Lot 1 IaaS

OpenStack Private Cloud Hosting in an Tier 3 Data Centre. G-Cloud Lot 1 IaaS OpenStack Private Cloud Hosting in an Tier 3 Data Centre This is service provides a dedicated private cloud environment built on the open source technology, OpenStack. This is service provides a dedicated

More information

6422: Implementing and Managing Windows Server 2008 Hyper-V (3 Days)

6422: Implementing and Managing Windows Server 2008 Hyper-V (3 Days) www.peaklearningllc.com 6422: Implementing and Managing Windows Server 2008 Hyper-V (3 Days) Introduction This three-day instructor-led course teaches students how to implement and manage Windows Server

More information

Introduction to Centerprise International Limited

Introduction to Centerprise International Limited RM1557vi Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing company, specialising in designing and building

More information

Implementing Microsoft Azure Infrastructure Solutions

Implementing Microsoft Azure Infrastructure Solutions Implementing Microsoft Azure Infrastructure Solutions Course M20533 5 Day(s) 30:00 Hours Introduction This course is aimed at experienced IT Professionals who currently administer their on -premise infrastructure.

More information

Bridging the gap between local IT and Cloud services, keeping you in control

Bridging the gap between local IT and Cloud services, keeping you in control Bridging the gap between local IT and Cloud services, keeping you in control The majority of Small and Mid-Sized Businesses (SMB s) are expected to operate in a hybrid IT environment (part on-premise,

More information

service description Email, SharePoint and File Archive in the Cloud Software as a Service

service description Email, SharePoint and File Archive in the Cloud Software as a Service easy to adopt, easy to use, easy to leave service description Email, SharePoint and File Archive in the Cloud Software as a Service version 4.0 Contents Overview... 3 Example use cases... 3 Pricing...

More information

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Contents Service Definition... 3 An overview of the Remote Backup as a Service... 3 Key Service Attributes... 4 Information assurance... 5 Details of the level

More information

Infrastructure as a Service (IaaS) Compute with Secure Storage and Secure Backup

Infrastructure as a Service (IaaS) Compute with Secure Storage and Secure Backup Infrastructure as a Service (IaaS) Compute with Secure Storage and Secure Backup Contents 1 Introduction to Infrastructure as a Service...2 2 Service Definition...3 2.1 Compute... 3 2.2 Secure Storage...

More information

Service Definition - HR and Payroll Solutions

Service Definition - HR and Payroll Solutions Service Definition - HR and Payroll Solutions Central Government RM1557 Date issued: 19/12/11 HR & EMPLOYEE SERVICES CASE MANAGEMENT EDRM & DOCUMENT MANAGEMENT FINANCE & ACCOUNTS PARTNERSHIP THROUGH INSIGHT,

More information

AZP: Microsoft Azure Infrastructure for IT Professional

AZP: Microsoft Azure Infrastructure for IT Professional AZP: Microsoft Azure Infrastructure for IT Professional Objective: This course provides knowledge in Microsoft Azure, Microsoft s cloud computing platform. The course focuses on infrastructure implementation

More information

Carers Assessment. SaaS Product

Carers Assessment. SaaS Product Carers Assessment SaaS Product Contact: Mark Sinclair Tel: 01844 203660 Email: mark@quickheart.com 1 P a g e Quickheart s Carer Assessments for Young Carer OR Carer - evaluates the key factors important

More information

Managed Server. Lot 2 - Platform as a Service. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Managed Server. Lot 2 - Platform as a Service. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Managed Server Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

Service Description CloudSure Public, Private & Hybrid Cloud

Service Description CloudSure Public, Private & Hybrid Cloud Service Description CloudSure Public, Private & Hybrid Cloud Table of Contents Overview - CloudSure... 3 CloudSure Benefits... 3 CloudSure Features... 3 Technical Features... 4 Cloud Control... 4 Storage...

More information

Primary Storage in the Cloud. Lot 1 - Infrastructure as a Service. Version: 5.0, Issue Date: 07/12/2014. Classification: Open

Primary Storage in the Cloud. Lot 1 - Infrastructure as a Service. Version: 5.0, Issue Date: 07/12/2014. Classification: Open Primary Storage in the Cloud Version: 5.0, Issue Date: 07/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no

More information

Virtual Desktop Infrastructure Platform as a Service

Virtual Desktop Infrastructure Platform as a Service www.steria.com/uk Virtual Desktop Infrastructure Platform as a Service creativity simplicity independence respect openness contents 1 Overview... 4 1.1 Benefits of Virtual Desktop Infrastructure... 5 2

More information

Accelerate with Ampleflex Cloud! Highly adoptable and dependable platform for deploying services and applications into the Cloud. www.ampleflex.

Accelerate with Ampleflex Cloud! Highly adoptable and dependable platform for deploying services and applications into the Cloud. www.ampleflex. Accelerate with Ampleflex Cloud! Highly adoptable and dependable platform for deploying services and applications into the Cloud. www.ampleflex.com The Challenge Enterprises are updating applications to

More information

BACKUP AS A SERVICE - SERVICE DEFINITION

BACKUP AS A SERVICE - SERVICE DEFINITION BACKUP AS A SERVICE - SERVICE DEFINITION Provided in response to the Government Procurement Service G- Cloud Services III Procurement Vehicle Invitation to Tender Reference RM1557/iii 2013 Novosco Ltd.

More information

CSC GOVCLOUD MULTI-TENANT IAAS

CSC GOVCLOUD MULTI-TENANT IAAS SERVICE DESCRIPTION CSC GOVCLOUD MULTI-TENANT IAAS Approved G-Cloud 5 Supplier PAN GOVERNMENT CLOUD PLATFORM CSC is pleased to introduce our GovCloud Service; a pan Government as-a-service Cloud platform,

More information

Server Virtualization and Consolidation

Server Virtualization and Consolidation Server Virtualization and Consolidation An Ideal cost effective solution to maximize your Return on Investment of your organization's hardware infrastructure It is quit evident today that Business owners,

More information

VMware Cloud Environment

VMware Cloud Environment VMware Cloud Environment Enterprise level virtual datacentre: providing highly redundant, fast and scalable solutions. An eukhost Technical White Paper. Page 1 Introduction... 3 Traditional physical solutions...

More information

Disaster Recovery Infrastructure

Disaster Recovery Infrastructure Disaster Recovery Infrastructure An Ideal cost effective solution to protect your organizations critical IT infrastructure with business continuity. Organization's IT infrastructure usually evolves with

More information

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand G-Cloud Service Description Atos Microsoft Dynamics CRM on Demand February 2013 Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and Atos WorldGrid

More information

SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD POWERED BY MICROSOFT

SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD POWERED BY MICROSOFT SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD POWERED BY MICROSOFT SingTel Managed Cloud, powered by Microsoft, is a secure and agile cloud computing solution (Infrastructure-as-a-Service or IaaS)

More information

Service Definition Nine23 MDM

Service Definition Nine23 MDM Service Definition Nine23 MDM G-Cloud iv Contents 1 Service Nine23 Mobile Device Management System.....4 1.1 Overview Nine23 MDM...... 4 1.2 Open Standards. 5 1.3 User requirements.....5 1.3.1 Client Browser....5

More information

Product Overview and Functional Specification

Product Overview and Functional Specification Product Overview and Functional Specification Virtual Private Clouds Value Added Reseller (VAR) / Managed Service Provider (MSP) 1 P a g e Cloud Introduction and Glossary of Cloud Terms Cloud computing

More information

OpenStack IaaS. Rhys Oxenham OSEC.pl BarCamp, Warsaw, Poland November 2013

OpenStack IaaS. Rhys Oxenham OSEC.pl BarCamp, Warsaw, Poland November 2013 OpenStack IaaS 1 Rhys Oxenham OSEC.pl BarCamp, Warsaw, Poland November 2013 Disclaimer The information provided within this presentation is for educational purposes only and was prepared for a community

More information

USER EXPERIENCE MONITORING Service Definition

USER EXPERIENCE MONITORING Service Definition About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through

More information

Fujitsu Private Cloud Customer Service Description

Fujitsu Private Cloud Customer Service Description Fujitsu Private Cloud Customer Service Description Fujitsu Private Cloud forms part of Fujitsu Hybrid IT portfolio to address the full range of Customers requirements and business needs by providing agility

More information

Implementing and Managing Windows Server 2008 Hyper-V

Implementing and Managing Windows Server 2008 Hyper-V Course 6422A: Implementing and Managing Windows Server 2008 Hyper-V Length: 3 Days Language(s): English Audience(s): IT Professionals Level: 300 Technology: Windows Server 2008 Type: Course Delivery Method:

More information

G-Cloud Custom Enterprise Mobile Applications Service Definition

G-Cloud Custom Enterprise Mobile Applications Service Definition G-Cloud 6 Custom Enterprise Mobile Applications Service Definition 1 Table of Contents 1 Service Definition (Technical Service Overview) 1.1 Overview 1.2 Service Detail 1.3 Trial 2 Service and Process

More information

Lot 1 Service Specification MANAGED SECURITY SERVICES

Lot 1 Service Specification MANAGED SECURITY SERVICES Lot 1 Service Specification MANAGED SECURITY SERVICES Fujitsu Services Limited, 2013 OVERVIEW OF FUJITSU MANAGED SECURITY SERVICES Fujitsu delivers a comprehensive range of information security services

More information

Overview... 2. Customer Login... 2. Main Page... 2. VM Management... 4. Creation... 4 Editing a Virtual Machine... 6

Overview... 2. Customer Login... 2. Main Page... 2. VM Management... 4. Creation... 4 Editing a Virtual Machine... 6 July 2013 Contents Overview... 2 Customer Login... 2 Main Page... 2 VM Management... 4 Creation... 4 Editing a Virtual Machine... 6 Disk Management... 7 Deletion... 7 Power On / Off... 8 Network Management...

More information

AL RAFEE ENTERPRISES Solutions & Expertise.

AL RAFEE ENTERPRISES Solutions & Expertise. AL RAFEE ENTERPRISES Solutions & Expertise. Virtualization Al Rafee has strategically made substantial investment in building up a large end to end portfolio of Virtualization across the entire IT infrastructure

More information

SmartImpact MS Dynamics CRM. Support Service Definition

SmartImpact MS Dynamics CRM. Support Service Definition SmartImpact MS Dynamics CRM Support Service Definition Alliance House, 12 Caxton Road, London, SW1H 0QS United Kingdom Phone: +44 (0) 84 5544 2043 E-mail: info@smartimpact.co.uk http://www.smartimpact.co.uk/

More information

Virtual Private Cloud

Virtual Private Cloud Virtual Private Cloud Secure, scalable and resilient cloud hosting for your apps and infrastructure About the Virtual Private Cloud The Secura virtual private cloud (VPC) platform offers all the benefits

More information

M6422A Implementing and Managing Windows Server 2008 Hyper-V

M6422A Implementing and Managing Windows Server 2008 Hyper-V M6422A Implementing and Managing Windows Server 2008 Hyper-V Looking at Training Differently... Course 6422A: Implementing and Managing Windows Server 2008 Hyper-V Length: Published: Language(s): Audience(s):

More information

Cloud economics and flexibility with local choice and control

Cloud economics and flexibility with local choice and control Cloud economics and flexibility with local choice and control Schools are expected to operate in a hybrid IT environment for the foreseeable future, part on-premise and part cloud service. Schools require

More information

Consolidated Technology Services PRIVATE CLOUD SERVICE. March 2014

Consolidated Technology Services PRIVATE CLOUD SERVICE. March 2014 Consolidated Technology Services PRIVATE CLOUD SERVICE March 2014 Topics Service Strategy Features and Benefits Service Options Rates Deployment Strategy Next Steps 2 Private Cloud Service Strategy Transform

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open

SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material may

More information

Amazon Relational Database Service (RDS)

Amazon Relational Database Service (RDS) Amazon Relational Database Service (RDS) G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

IBM Virtual Server Services. A smarter way to support and grow your business

IBM Virtual Server Services. A smarter way to support and grow your business IBM Virtual Server Services A smarter way to support and grow your business 2 IBM Virtual Server Services Take control of IT complexity, cost and security Are you managing a complex server infrastructure?

More information

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS)

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) Service Definition 6th October 2015 TABLE OF CONTENTS VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) 3 SERVICE SUMMARY

More information

Building disaster-recovery solution using Azure Site Recovery (ASR) for Hyper-V (Part 1)

Building disaster-recovery solution using Azure Site Recovery (ASR) for Hyper-V (Part 1) Building disaster-recovery solution using Azure Site Recovery (ASR) for Hyper-V (Part 1) KR Kandavel Technical Solutions Professional Asia Azure Site Recovery Specialist Team Microsoft Corporation Hybrid

More information