ADM Policy Air Algerie

Transcription

1 ADM Policy Air Algerie 01 June 2014 We thank you for taking the time to read this and your continue support to AIR ALGERIE : In accordance of the IATA Resolution 850m (Passenger Agency Conference Resolution Manual) Air Algerie shall provide to their partners a policy concerning reservation, fares audit and procedures related of sending and settling an ADM (Agency Debit Memo). The purpose of this is to make clear to agents all the circumstances under which ADMs will be raised. 1 - Bookings Violation: Any violation of the booking rules including but not limited to: Duplicate booking: same bookings on same flight number for same passenger, on same or various GDS, for same date, or on different classes, Fictitious name: whatever the reason, training, fares estimate, or others, Churning: Book and Cancel same segment repeatedly, Passive segment: Passive booking created with intention to violate the fares rules, booking on invalid class service, Name changes, Non cancellation of PNRs with the status: HX, UC, UN, NO, Booking on invalid flight number, Any non productive PNR not cancelled. An ADM of 10 (or equivalent amount) per passenger/segment will be applied for any herein noted as deviation. NB : the training mode provided by the GDS must be used when testing functionality, or training personnel. 1

2 2 - FaresRules violation: Fare Audit and exchange: All fares, fare rules are subject to audit. Included but not limited to, a review of the proper application of: Tariff and conditions Taxes and fuel surcharges Segments booking class and the Waitlist Commissions& Discounts (if applicable) Rebooking fee, Reissue / Rerouting Incorrect ticket (Missing information such as date of birth, tour code, ticket designator complementary number) Subclass Abuse Audit: All ticket sold are audited on the correct application of the matching booking class Minimum / maximum stay, advance purchase Rules, seasonality, stop-over and Transfer, combination, etc In case of incorrect or missing baggage allowance is shown on the ticket Refund audit Correct application of all refund rules must be adhered. Included, but not limited to this audit control is the correct calculation of: The refunded amount, taxes & fuel charge. The refunded commission amount (if applicable). The cancellation penalty (e.g. in case of no show). For refund requests of expired s an administration fee of 30 will be applied. Plating Violations In case of plating violation (as per IATA Reso 852: Designation and Selection of Ticketing Airline) AirAlgerie will charge a flat fee of 80 or equivalent per ticket. Can be allowed under certain conditions only and if specifically authorized by Air-Algerie. In case of plating violation where other airline (OAL) fare rules require plating on Others Airlines (OAL) s, as stated in CAT 15, the full YY-IATA fare will be charged. Commercial Instruction in case of irregularities: Reissue / refund regardless of the tariff rules in certain specific cases (e.g. weather, strikes, etc.), may beings authorized on commercial instructions. Note: Annotate the reason for IROP in Endo box. 2

3 ADM calculation and value: In case of non respect of the fare rules, Air Algerie will systematically apply ADMs to recover the value of difference between the real applicable fare and the applied fare. (Except for those cases where fixed amounts apply). The minimum ADM value is 5 or equivalent. In case of persistent practice of under collection (multiple occurrences of underpayments of less than 5 or equivalent) by the same agent, Air Algeria reserves the right to recover these underpayments. 3- Advance Passenger Information (API) Several governments require advance passenger information (API) from all visitors before they commence their travel. You should provide this information as soon as possible after creating the PNR. it is essential that this information is accurate to avoid the customer any inconvenience or delay at check-in Tickets can not be issued/reissued/revalidated, unless APIS entered in the correct format. - PASSENGERS REQUIRED DATA ARE: 01) first name/last name 04) Residence address 02) Date of birth 05) Destination address 03) Gender 06) nationality (three letters) 07) Travelling type (passport, green card, visas): Document number. Document issuing country (three letters) Document date issuing Document expiry date It is mandatory to identify the primary holder if passport is a multi-passenger-passport. Separate SSR elements for each passenger should be entered on the PNR of a multi-passengerpassport. The introduction of these data will avoid hours of waiting to our customers at the check in We thank you also to introduce the phone number and/or address of our passenger in their PNR For details regarding API, its definition and usage please to contract your GDS Provider. An ADM of 50 (or equivalent amount) per passenger will be applied for any herein noted as deviation. 3

4 4- EMD USAGE AIR ALGERIE actually offers the usage of the EMD for travel agencies following manners on Amadeus GDS for the Commercial RFIC RFISC Flown status DESCRIPTION DEPO D 997 NO DEPOSIT/DOWN PAYMENT FOR GROUP NOSH D 0NN YES NOSHOW FEE PENF D 98F YES REBOOKING FEE RSVR D 996 NO REFUNDABLE BALANCE AIR ALGERIE instructions specify any fee (reissue/revalidation/noshow) must be collected via an EMD. Any failure to this procedure may result in a change to be collected by ADM for incorrect ticketing. For details regarding EMD, its definition and usage please to contract your GDS Provider. The implementation of the EMD on other GDS will be later, a notification will be sent to you. ADM settlement: ADM's will be raised electronically via BSPlink for transactions that fall within the nine (09) months time limit from the ticket return, or its refunding. Air Algerie will not debit the administrative charges for any ADM issued The ADM processing will be done within the month which follows its transmission. Non-BSP countries will receive ADM proposals by invoice once a month. Dispute Process for ADMs Agent has period of 30 days after the receipt date to dispute or reject an ADM via the online dispute mechanism of BSPLink. Any disputed ADM must be duly justified. Any dispute will have to be regulated by the airline within two (02) months after its reception. AirAlgerie is committed to treat the disputes as well as possible. The travel agents and all its others partners are in the obligation to inform their staff of the airline booking / fares policy and the updates brought in the future, as well as the ADM issuance process in conformity with IATA regulation. 4

5 ACM Issuance In case of unjustified ADMs been issued by the airline or when an ADM requires corrections in favor of the agent, an ACM can be issued to that agent covering the amount due. Contact Information For any inquiries related to ADMs/ACMs, please contact your local Air Algerie sales office. 5