Automating the IT Operations to Business Connection

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1 Automating the IT Operations to Business Connection Mark Bodman, Practice Director, Troux

2 HP UCMDB Partner Ecosystem Integrate and federate to leading third party ISVs to extend customer value UCMDB HP Universal CMDB Partners ISV Services Providers OEM Enhance UCMDB capabilities beyond core competencies Enable the CMS vision beyond HP products Tap expertise & resources beyond HP Access to new markets 17 partners in various stages of joining UCMDB partner ecosystem. 2

3 HP & Troux Integration Value 1. Provides greater visibility into how business changes impact one another 2. Automates Technology Standards assessment 3. Improves ROI by reducing integration costs 3

4 RUN THE BUSINESS Troux in the Enterprise Ecosystem STRATEGIC INFORMATION Financial Management Strategic IT Planning (Troux) BP Analytics and Management Content Mgmt ALM EA Modeling Project and Portfolio Management CHANGE THE BUSINESS ITSM OPERATIONAL INFORMATION

5 Accelerating Business & IT Transformations Multiple Entry Points to Drive EA Value While laying down firm SITP processes 5

6 Application Portfolio Optimization Application Portfolio Optimization Establish Application Portfolio 60 DAYS 90 DAYS 150 DAYS 180 DAYS Complete rationalization criteria Lifecycle planning Integrated Optimization Processes People Stewards. Owners & Stakeholders Portfolio Owners, stakeholders: PPM, compliance Initial integration with Standards & Alignment Strategic planners, Executive management Process Define quality & completion metrics Implement governance Integrate into, ITSM & PPM Integrate SM, Business Alignment processes Continuous optimization Governance Technology Collectors, App models, Optimization Troux Integrity, reporting & Visualizations Troux Standards & Alignment Predictive and historical reports Data Applications, People, Internal Organization Software, Servers, Business Functions, Projects Lifecycles, costs Strategies, KPI s Value Application Portfolio Management Completion & Assessment criteria Planned Enterprise Application Portfolio Continuous, App Savings CONFIDENTIAL

7 Challenge Business Visibility into the Enterprise Impact of Changes will half the resources we allocate to Change Management Companies with mature EA can allocate 28% more budget to transformation and 20% less to lights on IT Operations Reducing Infrastructure Costs without Enterprise Visibility is like shooting fish in a barrel with your eyes closed. You don t get many fish and pretty soon you shoot your foot. IT Operations

8 The IT Operations to Business Connection Business IT Operations

9 Automating the IT Operations to Business Connection Michael Gout PUBLIC INFORMATION: May be discussed or shared with non-usaa employees.

10 1. USAA Company Overview 2. EA and CMDB at USAA 3. Use Case - Technology Standards Assessment 4. Use Case Business Impact Analysis 10 PUBLIC INFORMATION: May be discussed or shared with non-usaa employees.

11 USAA Company Overview Headquartered in San Antonio, Texas with 22,000 Employees USAA, a diversified financial services group of companies, is among the leading providers of financial planning, insurance, investments and banking products to members of the U.S. military and their families. The company's 7.4 million members rely on the convenience and accessibility of USAA financial products backed by award-winning service. USAA ranked 132 in 2010 Fortune 500, jumped 75 spots. Fortune s No. 1 for firms that Laughed at the Recession. Business Priorities: Expert Guidance, Exceptional Service, Excellent Performance, Financial Strength 11

12 EA and CMDB at USAA USAA acquired and implemented two industry leading and complimentary analytical repositories during 2009: Troux for Enterprise Architecture HP ucmdb/ddm for IT Configuration Management Attended HP Partner Program session at 2009 HP Software Universe Integration Value to USAA Automate technology assessment to reduce risk and cost Align IT decisions with the business strategy Visibility of IT Operations impact to the business Improve ROI by reducing integration costs 12 PUBLIC INFORMATION: May be discussed or shared with non-usaa employees.

13 Use Case - Technology Standards Assessment Inputs Troux EA: Defines technology standard lifecycles for server OS s, server hardware, database versions and other infrastructure. HP ucmdb: Provides inventory of server OS, server hardware, database and other infrastructure CI s. Provides relationship of applications CI s to server OS, server hardware, and database CI s. Outputs Report for each Troux technology standard the number of matching CI s, to assess overall current state to infrastructure technology standards. Report for each Troux technology standard the applications owning the related CI s, to assess application state to defined technology standards. Value to USAA Automate technology assessment to reduce risk and cost Align IT decisions with the business strategy Improve ROI by reducing integration costs 13 PUBLIC INFORMATION: May be discussed or shared with non-usaa employees.

14 Use Case - Technology Standards Assessment Troux Hardware Standard Lifecycle Definition 14 PUBLIC INFORMATION: May be discussed or shared with non-usaa employees.

15 Use Case - Technology Standards Assessment Troux Hardware Standard Compliance - Current 15 PUBLIC INFORMATION: May be discussed or shared with non-usaa employees.

16 Use Case - Technology Standards Assessment Troux Hardware Standard Compliance - Future 16 PUBLIC INFORMATION: May be discussed or shared with non-usaa employees.

17 Use Case Business Impact Analysis Inputs Troux EA: Definitive source of application names to align IT with business. Definitive source of relationships from application to business function and business organization. HP ucmdb: Provides relationship of applications CI s to server OS, server hardware, database and other CI s. Outputs Report for each CMDB CI the corresponding application, business function and organization that may be impacted for planned change or unplanned disruption of service. CMDB utilizes Troux as a definitive source of application names to align IT with the Business. Value to USAA Visibility of IT Operations impact to the business Improve ROI by reducing integration costs 17 PUBLIC INFORMATION: May be discussed or shared with non-usaa employees.

18 Use Case Business Impact Analysis HP ucmdb Screen Shot Organization, federated from Troux Business Function, federated from Troux Applications Server and Database CI s 18 PUBLIC INFORMATION: May be discussed or shared with non-usaa employees.

19 Benefits and value Greater visibility of business impact from IT changes and incidents Improve IT operations processes with enhanced business service context Reduces time and resources spent assessing impact of change Better decisions around IT spend and Operational risk Ensures that new projects use strategic infrastructure Quickly identify out-of-date technology risks and cost saving opportunities Speed time to value of EA and IT Operations programs Enables resources to spend time delivering new capabilities rather than data manipulation Maximizes ROI of existing / disparate technologies Vendor supported integration of different metamodels Vendor supported association of different standards and discovery names USAA configuration vs. customized development 19 PUBLIC INFORMATION: May be discussed or shared with non-usaa employees.

20

21 How HP and Troux maximize investments in EA and ITSM

22 Business Through Operations Lifecycle ` BUSINESS Establish Business Capabilities Determine Strategic Priorities Monitor Progress To Plan CXO VP s Business Capabilities Business Services & Function Business Capabilities Business Services & Function Business Risk Capability Analysis EA & Development Manage Applications Define Roadmaps Deliver Projects Measure Benefits Enterprise Architects Domain Architects Solution Architects Application Portfolio Mgmt Owner and business impact Technology Catalog Standard Roadmaps Program Planning Project Execution Project Spend ROI analysis Operations EA Topology Assessment Change Management ITSM Problem Mgmt Change Mgmt Business Context Applications Technologies Infrastructure 22 Project Risk Profile Waiver Management

23 Integration Architecture Business Context in HP ucmdb Operations Information in Troux Pre-defined Information Mapping and Filtering Sophisticated 2-Way Data Synchronization

24 1. Implement HP and Troux OOTB Implement HP Collection & populate the UCMDB Implement Troux, load and set Lifecycles Discovery key aspect of integration Best Practice approach for HP UCMDB Standards Governance Mainstream use case 7000 Software Product Versions Updated yearly, free on Troux Community

25 2. Export & Match Instances to Standards Catalog Standard integration Technology Configurable in the field Certify new Technologies in Catalog Black-list low-value Components Create Catalog Aliases & Transformations Assess Compliance to Standards (current & future)

26 3. Connect Infrastructure to Business Mainstream Troux use cases Define & manage the Application portfolio Relate Applications to deployed infrastructure Define the business perspectives of Applications

27 4. Complete the Business Connection Export Business context information Import applications & business in UCMDB

28 Wrap up 1. Provides greater visibility into change impacts business 2. Automates Technology Standards assessment 3. Improves ROI by reducing integration costs 28

29 Q&A Mark Bodman, Troux -

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