Inter-Tel Axxess End Points

Transcription

1 Inter-Tel Axxess End Points

2 End points begin with Inter-Tel pocket PCs PDAs desktop phones video and multimedia units Today s dynamic communications landscape requires multi-device options from handheld PDAs, Pocket PCs, PCs, desktop phones and cell phones, to video and multimedia units. Whether software-based, IP-based or digital, Inter-Tel has flexible end points for leveraging the power of your applications. Inter-Tel s end points are exclusively designed to empower your resources while maximizing the return on your investment in an Inter-Tel converged system investment. Whether you need a sensible office phone, a menu-driven display phone, IP-based phones, or Soft-Phones, Inter-Tel s suite of end points deliver the flexibility your business needs for onsite, employees and remote users to perform their business functions with continuity. Inter-Tel extends award-winning application performance to a wide-range of flexible, intelligent, mobile and easy-to-use communication end points designed to suit your business needs. Since Inter-Tel s Call Processing software interfaces with IP, digital, analog and wireless business solutions, Inter-Tel has a dynamic offering to complete your communication landscape. There is no better way to implement the power of Inter-Tel s business performance applications than to complement our software with our highly reliable end point solutions.

3 Inter-Tel s versatile communications end points are user-friendly and instinctive, so you get the most value from your investment. collaboration mobility customer service interaction Figure: Inter-Tel s Converged System

4 Software-based End Points Inter-Tel s applications empower your mobility needs laptop traveler mobility work-at-home Inter-Tel offers several software-based end point solutions that offer productivity enhancements to employees who work remotely. Our offering includes: Inter-Tel s SoftPhone SoftPhone for Pocket PC Inter-Tel s WAP Applications for Unified Communicator and Call Center Suite via Cellular phone or handheld computer (PDA) Unified Communicator browser client From mobility tools for the workers-at-large, the at-home agent, or remote facility users to specialized applications for the worker processing a high volume of calls, Inter-Tel meets your specialized needs. Inter-Tel SoftPhone Inter-Tel desktop features: When and where you are Inter-Tel s SoftPhone technology enables employees working via Internet and Intranet connectivity from small remote offices, warehouses or off-site. Users have full access to a communication system and features as if they were in the office, eliminating the need for a separate phone system at each location and a hardware telephone set at each desk.

5 The Inter-Tel SoftPhone connects you to the robust feature capabilities of the Inter-Tel IP-enabled system through your organization s data network (LAN, WAN or internet connection). Send and receive data packets with voice transmissions over those data lines; operating and looking like a software version of the Axxess Executive Display Phone you use in the office. Inter-Tel SoftPhone is fully integrated with the Inter-Tel IP-enabled PBX, so users have the full functionality of the Inter-Tel Axxess PBX features, such as transferring calls, initiating conference calls, accessing voice mail and more at their fingertips. CRM productivity tools allow agents working off-site to be part of hunt groups or call routing patterns and their supervisors can monitor the calls as if they were in the office. Integrate your cellular phone or handheld computer (PDA) Extend your reach outside the office. Use your off-the-shelf handheld computer as an end point for Inter-Tel s software-based solutions. Interoperability with Wireless Application Protocol, allows users to extend their reach outside company walls. Interacts with Unified Communicator and Call Center Suite s CallViewer and AutoReporter applications.

6 IP End Points Your Company. Everywhere. All the Time. To compliment the strengths and benefits of implementing Inter-Tel s IP-enabled and business communication platforms, Inter-Tel offers powerful, fully-featured IP end points. Inter-Tel selections include: IP PhonePlus IP SoftPhone IP SLA IP SoftPhone for Pocket PC Inter-Tel IP PhonePlus Stay connected via the Local Area Network (LAN) Your communication system is everywhere you want it to be when you use the Internet as part of your communications infrastructure. Inter-Tel s IP PhonePlus, seamlessly connects your data network with telecommuters, remote associates, satellite offices, and warehouse facilities, while eliminating the need for separate phone systems in each location. IP PhonePlus is fully integrated with Inter-Tel s IP-based PBX phone system; users everywhere have access all the time to the full functionality of the Inter-Tel Axxess system such as transferring calls, initiating conference calls and accessing voice mail. Call center agents working off-site can be part of hunt groups or call routing patterns and supervisors can monitor their calls as if they were in the office. Figure: Inter-Tel s Converged System

7 Inter-Tel IP SoftPhone Inter-Tel desktop features, when and where you need them Inter-Tel Axxess IP SoftPhone is fully integrated with the Inter-Tel IP-enabled PBX, so users have the full functionality of the Inter-Tel Axxess features such as transferring calls, initiating conference calls, accessing voice mail and more at their fingertips. Call center agents working off-site can be part of hunt groups or call routing patterns and supervisors can monitor their calls as if they were in the office. Inter-Tel Axxess IP Single Line Adapter Options for the occasional telecommuter Inter-Tel also offers the IP Single Line adapter for those who work from a remote location occasionally. Connect the IP Single Line adapter to a high-speed internet connection (such as DSL or cable modem), then plug any standard home phone into the adapter s jack and telecommuters have the same basic functionally (minus the display features) offered by the IP Phone at a lower cost. Data Port Modules allow you to connect your PC to Inter-Tel Axxess features and services and to connect the Standard Display Phone to any data device. Inter-Tel Axxess IP SoftPhone for Pocket PC This software brings the full capabilities of Inter-Tel s IP SoftPhone to your Windows CE TM handheld device.

8 Digital End Points Dynamic Call Handling Technology-Driven Productivity Inter-Tel Axxess digital phones offer exceptional voice quality, advanced digital features and a range of programmable keys for high-speed, high-quality call processing. Whether you re adding to an existing system, or blending with your IP-enabled systems, Inter-Tel s digital phones are ideal for most businesses. Inter-Tel s digital solutions are compatible with Inter-Tel s converged systems. Inter-Tel Axxess Executive Display Phone Ultimate technology professional productivity Utilizing a powerful menu interface, the Executive Display Phone is for anyone who desires efficient call-processing capabilities. The large 6-line by 16-character, alphanumeric liquid crystal display (LCD) leads you through system features and capabilities-serving as a built-in user guide. These menu-driven, one-touch soft keys reduce the time required to make, receive calls, retrieve messages, leave messages and access features. Spend time on productive work instead of wasting time trying to figure out how to use the phone.

9 Inter-Tel Axxess Standard Display Phone Customized functionality maximized efficiency The Inter-Tel Axxess Standard Display Phone incorporates a 2-line-by-16-character LCD to provide the information you need to enhance productivity real-time messages and timely reminders give you the information you need to stay on top of your responsibilities as you navigate through your calls. With a total of 23 programmable keys, you can truly customize the functionality of this digital phone to maximize efficiency and ease of use, matching your work style and flow. Optional Data Port Modules allow you to connect your PC. Use a built-in speaker and microphone to answer station and outside calls hands-free and take advantage of on-hook dialing. The hot keypad provides user-friendly operation and greatly reduces the number of keystrokes needed to operate any function. Inter-Tel Axxess Basic Digital Phone Advanced features cost effective options Incorporating most-needed features and ease-of-use, the Inter-Tel Axxess Basic Digital Phone delivers solid functionality, flexibility, and affordability. Feature access keys are user-programmable so you can set up the phone to function most productively for your individual needs and work flow. Use a built-in speaker and microphone to answer station and trunk calls hands-free and take advantage of on-hook dialing. The hot keypad provides user-friendly operation of the phone and greatly reduces the number of keystrokes needed to operate any function. The Basic Digital Phone improves your productivity and provides exceptional voice and audio quality while taking advantage of the digital communication functionality of the Inter-Tel communications platform. Inter-Tel Attendant Console DSS/BLF Transform a terminal into a call distribution center The Attendant Console DSS/BLF connects to a Standard or Executive Display Phone to dramatically increase your communication capabilities. Each Attendant DSS/BLF unit provides single-key access to 60 extension numbers, hunt group pilot numbers, trunks or trunk groups and/or feature codes. Connect up to four units together at a terminal and increases your capacity to as many as 240 numbers, trunks, groups and/or codes. Plus, Attendant Console DSS/BLF offers programmable button assignments either in the system database or at your phone.

10 Inter-Tel Premise Wireless Interface Mobility and productivity solutions for on campus Inter-Tel has integrated our Call Processing software with Spectralink s wireless solutions to offer enhanced real-time communication and mobility to further augment our capabilities to serve the unique needs of Inter-Tel s selected vertical market business customers. We offer a durable wireless infrastructure for manufacturing, distribution and warehouses, auto dealerships, healthcare, education and retail. Inter-Tel Axxess Agent Set Integrated solutions optimize resources Inter-Tel Agent Set is the perfect solution for call center agents, switchboard operators, receptionists, or anyone who handles a large volume of phone calls utilizing CT applications eliminating the need for a desktop telephone by serving as the link between your Inter-Tel convergence system and your PC. Audio and Video Conferencing Cost-effectively meet face-to-face to collaborate Inter-Tel offers a complete range of audio and video conferencing solutions from desktop applications to full-scale room systems to conference bridges. Vertical markets are using video to bring value-added services to their business. Work with your representative to evaluate how you can: Accelerate the decision-making process Increase flexibility and encourage collaboration Get expert advice from remote sites Improve intra-company communications Reduce travel time and expenses

11 Inter-Tel End Point Accessories Your single source communications solutions Peripheral products and services Inter-Tel s Peripheral Products complete your single source, total communications solution. We can provide and integrate all the products and services you need to create the optimum communications system for your organization. Stay connected when you are processing paperwork or attending meetings. Inter-Tel offers many solutions that can be attached to your Inter-Tel end point devices to enhance productivity. Sample Offerings: Inter-Tel Cordless INT 3000 Plantronics Wireless Headset Inter-Tel Headset Combo Inter-Tel Single Lines Series Contact your Inter-Tel account executive to find out more about Inter-Tel s complete line of peripheral products and services below: Audio conferencing and bridges Cordless Inter-Tel selection of cordless Wired and wireless headsets Premise wireless Video conferencing Video conferencing accessories Inter-Tel. Providing flexible end points for today s dynamic communications landscape and multi-device communities.

12 7300 West Boston Chandler, AZ (480) Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Specifications are subject to change without notice. Some features may require additional hardware and/or specific software. Copyright 2002 Inter-Tel, Incorporated. All products and services mentioned are the trademarks, service marks, registered marks or registered service marks of their respective owners. Part #