Next Generation Workplace.

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1 Publisher: T-Systems Enterprise Services GmbH Corporate Marketing & Communications Mainzer Landstrasse Frankfurt am Main, Germany Contact: T-Systems Enterprise Services GmbH Communication & Marketing Services Böhringer Strasse Radolfzell, Germany Next Generation Workplace. Get globability.

2 02 03 The future: everyone working together. And everything working everywhere. Now you can have all of tomorrow s innovations today. And be prepared for all the days that follow. *As flexible as possible. As standardized as possible. With staff on the move. Networked company-wide. Having all the best tools always at their fingertips but carrying a light load thanks to optimal. With integrated ICT solutions, managed end-to-end. That s the shape of a successful future for both staff and companies. *(Alternative: More flexible than ever. More standardized than ever) Next Generation Workplace. What s next? The future is always unknown, but one thing is certain: the digitalization of the workplace will keep moving forward. And by leaps and bounds. More and more powerful workplace systems use more and more complex technology. And that means higher supervision. Companies with staff around the world need to manage a variety of IT workplaces at different locations. And a variety of technical setups for a variety of jobs. At the same time, work is no longer tied to a specific office or limited hours. Mobility, round-the-clock access and global teamwork that ignores company boundaries and time zones are what keep staff and companies moving forward. What tools do you need to master these and other challenges? Which ones are already in use today, and which ones will be required tomorrow? How do you integrate a diversity of devices and options? And how much does the best cost? What is the best, anyway? Just ask T-Systems. Next Generation People. The days of the non-digital generation are numbered. The future belongs to digital natives. People who grew up with the internet. Companies employ and need more and more staff with special skills when it comes to communicating digitally, blogging and networking. And these employees demand more options from their workplace. Companies should be prepared for a blurring of the line between work and the private sphere. With security and profit for everyone. Next Generation Services. The IT workplace of the future should just work. Secure and user-friendly no matter what the application or the device. To make that a reality, an entire symphony of tools, processes and have to work together perfectly behind the scenes. Soloists aren t what s required here. Instead, it takes teamwork and an end-to-end service level, ideally covering everything from network and processing power to a specific application on any device. Next Generation Technology. Integration is essential and a fine art when it comes to the Next Generation Workplace s technical design. It includes integrated voice and data communication for all stationary and mobile devices. The automated synchronization of all devices together with their data. Comprehensive company-wide communication and collaboration in real-time. And maximum potential to stay always on and best connected. So who s bringing Next Generation People, service and technology together today? T-Systems. With Next Generation Workplace. With capacity and billing on an as-needed basis. And all provided with transparent pricing, making your Next Generation Workplace something you can plan for and calculate.

3 Independence works better when Next Generation Workplace you re connected.combined on an entirely as-needed basis. Next Generation Workplace forges a unity out of a variety of IT workplaces. That s because it handles and devices separately and links them through standardized service modules. The result: the widest variety of access, service and device combinations. And always from the same mold. The Next Generation Workplace configuration End-to-end Any access Any service Any device service level Today, companies and their staff are grappling with a complex diversity of IT workplaces with an extremely wide variety of characteristics and equipment. PCs, laptops and printers, mobile phones and PDAs all that frequently communicate with each other only imperfectly. Mobile applications that leave you in the lurch when you re on the move and aren t always synchronized with the office desktop. Platforms that rarely enable real teamwork among staff in various places let alone with outside companies. Is that what you d call state-of-the-art? There has to be another way. A better way. And with a system. Open to any connection. The Next Generation Workplace configurator is based on a simple premise the three essential things in life: Access to ICT infrastructure and Services that secure that access Devices that allow you to work anywhere, anytime Network-delivered, centrally provided and standardized are that can be used on any device regardless of time and place.t-systems delivers standardized and processes accessible by any device, making it possible to provide an end-to-end service level for access, service and devices in a wide variety of combinations. That means T-Systems offers maximum flexibility, security and uniformity for configuring the workplaces of the future. Across the company and around the world. The as-needed operational model. Innovative workplace solutions like Dynamic Desktop or My Access Key are based on the Dynamic Services Platform from T-Systems. That means network, processing power, applications operation and applications management are provided on an as-needed basis and billed the same way. End-to-end service level for Real ICT. T-Systems provides the expertise, technology and staff required to truly fuse information technology and telecommunications with ICT. Voice and data, land lines, broadband internet and mobile phone service from a single source. As easy as getting water from the tap just turn it on or turn it off, wherever you are. From infrastructure to office applications on a device to quality control of applications for business processes, T-Systems offers a universal service level.

4 The T-Systems Desktop Suite for harmony on a corporate scale. The Desktop Suite is a comprehensive portfolio for the Next Generation Workplace. Here s an overview of the wide variety of expanded options available for providing your staff with the very best in the future. Next Generation Workplace Managed Office Output Services. Dynamic Desktop. My Access Key. Managed Office Output Services save time, space and money. Printers and copiers are exploited to the full with the correct proportion of devices to users. Perfectly adapted to your company's organization and processes. A universal service that ensures maximum availability and provides usage-based accounting. Managed Mobility Services. Low-maintenance and cost-effective because the terminal and applications are kept completely separate. Only a terminal remains on the desktop. Data and applications are kept in a data center allowing centralized and consistent upkeep. Simply call up the functionalities needed and the latest version of the particular project and get to work. And with VoIP on request. The perfect easy-to-install tool for an administrative center or call-center, for example, or wherever there are many identical workspaces with a clearly identifiable profile. My Access Key allows your staff to access their workplace environment while they re out of the office. Using a USB stick, they simply identify themselves to the company intranet and then activate their individual data, applications or VoIP. On any laptop or PC without leaving a trace. So now it s possible to work anywhere and anytime, simply and more securely than ever before. Client specific applications made mobile and secure. On the latest PDA s and smartphones. Always synchronized with the computer at the office and absolutely up-to-date. So you're productive on the road and can keep more than just pushmail in your sights. Thanks to true integration of mobile communications and the IT workplace. End-to-end service level for both information technology and telecommunications. Classic Desktop Services. Managed Desktop Services. As-needed, personalized workplaces, printers, portable devices and at a fixed price. Purchasing, logistics, engineering, software distribution, installation, break/fix, 2nd level remote support, portals, asset management, perfect processes all in one package. And all flawlessly administered. That s Managed PC Services, Managed Office Output Services, Managed Mobility Services. Managed PC Services. Managed PC Services deliver integration from top to bottom: desktops and laptops including hardware, software, managed and lifecycle for a fixed price per month and per user. Consistent standards company-wide and service processes, transparency, control, productivity. And globalism right in your back yard. If you d like a little less management: T-Systems supplies and installs hardware and software for workstation systems, printers, fax machines, multifunction devices, servers... We tailor even the biggest orders to your individual requirements and take over additional management on request. That means significant savings for our customers. No matter what the brand thanks to our excellent working relationships with all the top name suppliers. We know how to work with everyone. Paper, Pen & Phone. Paper, Pen & Phone is the integrated solution for instant digital processing of hand-written documents on the go. What you need: a pen that can input handwriting and signatures and a cell phone to use as a modem to send the data to a server. Instantly and in real time, you get a legal, fully validated and already archived confirmation, for example if you need to close a contract. Do your business, shake hands and head off to the next customer. Unified Communication. Unified Communication integrates innovative communications and collaboration solutions in real time. That includes computer telephony integration, instant messaging, presence and conferencing and collaboration tools that can instantly bring staff scattered across the globe around a virtual table. With each of them reachable with their own number on any device and truly productive no matter where they are.

5 Next Generation Workplace Transparency and availability. Anytime. Management that works for the user not the other way around. Simply put in your order and get the help you need. Never miss a thing with Asset Management. Processes that work like a well-oiled machine. T-Systems provides top-performing service processes that have proven themselves beyond a doubt with Managed Desktop Services. The jobs and roles of your company s staff are always at center stage. The configuration and lifecycle of workplace systems are aligned with them and automatically adjust to any change. This organic relationship means your staff is always perfectly equipped no matter where they are. Workplace management is also synchronized. So access authorizations and licenses are assigned or deleted just in time. Devices are periodically upgraded, hardware no longer in use removed. The system puts users and their needs first. And somebody always has a detailed overview: you. T-Systems has created an online portal for employee self-. That s where your staff can learn more about our product range and enter orders themselves always within the framework of established authorizations, so that guidelines specific to your company are implemented automatically. Since machines can cause problems and people have questions, there s also a service desk. A personally assigned contact person is always available to help. In most cases, problems are immediately solved by the service desk and in a variety languages. Either on the phone or through direct access to the computer in the workplace. Costly staff efforts to fix problems on their own are history. In the meantime, our self-learning solutions databank keeps growing meaning we re always getting faster and better. That s how to provide perfect service. To manage a large number of workplace systems you need an overview especially in a decentralized structure. T-Systems offers outstanding transparency. All hardware and software licenses as well as user identifications are centrally managed and always visible. Reporting allows costs to be assigned according to the most varied criteria. Every employee can also see his own usage, motivating them to work in a cost-conscious fashion in keeping with their authorizations. In sum: no security gaps, no unused accounts, no money wasted on unproductive capacity. Portal Orders Deliveries Questions/ problems Solutions Service desk Applications File system Internet/Intranet Voice Network management IT lifecycle User lifecycle User management Service and delivery management Central logistics Installation Break/fix MAC 2nd level Remote support Engineering Software distribution Workplace systems Printers Peripherals PDA/smartphone

6 Your tools, our tools. And our way of bringing it all together. Next Generation Next Generation Workplace Workplace. The portfolio for the company with a future. Next Generation Workplace. Makes a great team. T-Systems Desktop Suite Classic Desktop Services Managed Desktop Services Advanced Desktop Solutions Hardware Managed PC Services Managed Office Output Services Managed Mobility Services Dynamic Desktop Unified Communication My Access Key Software Hardware-oriented Individual project business ITIL Service Desk Portal Managed Services Asset Management Paper, Pen & Phone Innovative solutions LAN/WAN security reporting Tested interfaces, proven integration models. How can your company take advantage of the Next Generation Workplace? How can it combine existing solutions with new ones? What can stay as is, what needs to be set up differently? T-Systems has answers for your future and a proven track record. Get all the benefits of our experience in integration, and our tested tools tools that we ve already used many thousands of times to introduce innovative workplace standards. And the moment new developments appear on the horizon, we ve got them in our sights. Because our innovation radar doesn t miss a thing. No waiting, just get moving. Making a company s workplace systems ready for the future is a complex challenge that can t be mastered overnight. It s essential to make a complete evaluation and then take the correct steps one at a time but what steps? Talk to T-Systems. They ll show you how to save on costs, get you motivated and then make it happen. You ll be talking to people who know what needs to be done, who ve done it before and who will always do whatever it takes to find the best solutions. Here you ll find everything from A to Z. The T-Systems Desktop Suite covers the entire spectrum of workplace solutions companies expect to get and want to use: Classic Desktop Services provide exclusively hardware and software in the framework of a single project. Managed Desktop Services offer standardized service products for PC systems, mobile devices, printers, faxes and copier systems. Advanced Desktop Solutions rounds out the portfolio, providing a high level of technical integration. Classic Desktop Services. As-needed purchasing plus hardware and software roll-outs of any size. Conditions and additional are arranged in the customary fashion on individually and implemented on a project basis. Managed Desktop Services. Managed PC Services, Managed Office Output Services, Managed Mobility Services and Dynamic Desktop are all service products from the T-Systems desktop suite. They include: hardware and software in combination with standardized service modules at a fixed price per seat and per month. Also included are a user portal and Asset Management. Further add-on can be arranged. Advanced Desktop Solutions. Unified Communication, My Access Key and Paper, Pen & Phone are innovative workplace solutions from T-Systems that provide a high level of integration between information technology and telecommunications and are supported by an end-to-end service level. That s what we call Real ICT, because it really fuses both worlds and works.