Secure Remote Support

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Secure Remote Support"

Transcription

1 Secure Remote Support - Monitor, Manage, Configure remote assets - Cloud Based Data Collection Tom Peshek Program Manager Remote Services and Support CO900G

2 Remote Monitoring and Diagnostics Value of Virtual Support Engineer 2

3 Cost of Downtime $20B = cost of unscheduled down time 89% of Unplanned Downtime is completely random, unpredictable and unpreventable 8% is spent figuring out if there is a real problem, 21% is spent diagnosing the problem, 47% is spent scrambling to get the resources to fix the problem. That s 76% of the time before the fixing even starts! Rockwell Automation s Remote Monitoring and Diagnosics can help resolve issues faster, eliminate unneeded maintenance activity and get customers back up and running faster! 3

4 Take Control of Downtime How we help customers: Improve performance and optimize maintenance through analysis of collected performance data Avoid unplanned down time by recommending actions to respond to equipment warnings proactively Troubleshoot and get back up and running quickly with proven engineering expertise

5 Customer Value Reduce total cost of downtime Highly-skilled engineers respond quickly to an unplanned downtime event and savings are realized by a fast, organized response. In most cases even the problem resolution can be identified in less time than it takes for a typical internal response. Internal response times typically run between minutes Large investment in time prior to seeking outside help Dramatic reduction in duration of unplanned downtime Prevent downtime Warnings are passed to engineers who can analyze and provide recommendations to prevent an unplanned downtime event

6 The Modern Enterprise The Modern Enterprise Integrated Architecture Technology Convergence Automation and IT Technology Global Enterprise Global Partners Modern Issues Aging Infrastructure / Workforce Control System Complexity Competency Connectivity Heightened Security The Need to Increase Productivity 6

7 Disruptive Innovations How are commercial technologies becoming part of the solution? Secure Remote Connectivity Cloud Computing Virtualization Mobility Technology is part of the solution 7

8 The Rockwell Automation Solution Connecting to the Enterprise Global Presence Infrastructure and Control System Expertise Technology Convergence Responsiveness Virtual Support Engineer RA / Cisco Reference Architecture Compliant RA Cloud Virtualization People Technology Asset Status Data Visualization Data Aggregation Reporting / Trending Mobile Access to Data Information Remote Access & Monitoring Secure Remote Access Asset Health / Process Monitoring Alarm Diagnostics Alarm Notification 8

9 Rockwell Automation Differentiation Our People Understanding of manufacturing and IT environments with customer-specific knowledge Global infrastructure Multiple Certified Remote Support Centers Staffed by Rockwell Automation Engineers Providing Follow-the-Sun, 24x7 Support with over 350 Engineers in over 20 Languages 24x7x365 Remote Monitoring and Support Network engineers in field that can be leveraged for onsite needs Multi-language remote support capabilities Technologies Virtual Support Engineer - Secure Remote Access and Monitoring RA Cloud - Data Collection, Aggregation, Visualization, Notification, Trending and Reporting Virtualization Industrial Data Center for a complete turnkey solution for the plant floor Our Partners Cisco, Microsoft, VMWare, EMC, ATT, Smart Cloud, Encompass

10 Secure Remote Access Virtual Support Engineer Finger Print Virtual Support Engineer: Continuously polling the Comm Server from inside firewall using HTTPS on Port 443 to 2-3 specific IP addresses. Cert. Finger Print Cert. Finger Print Cert. Cert. Finger Print Finger Print Finger Print Finger Print Data is compressed, encapsulated, encrypted No possibility of VPN bleed or fake connections A secure multipurpose tunnel to customer sites 10

11 Remote Access that meets Rockwell / CISCO Reference Architecture Enterprise Security Zone , Intranet, shared drives, etc Router Enterprise Network Site Business Network Secure Remote Access through the Enterprise Zone Authenticated access to the VSE in the IDMZ DMZ Manufacturing Security Zone Virtual Support Engineer - Remote Desktop Gateway Tight VNC Production Control Optimizing Control web TCP/IP Workstation Virtual Support Engineer: - Monitor /Alarm - Remote Access - Maintenance Tools Domain Controller Firewall Tight VNC access to the VSE terminal All Alarm Management and access is maintained within the Manufacturing Zone Firewall Rules Access Control Lists (ACLs) 11

12 Remote Monitoring & Diagnostics Rockwell Automation 12

13 RA Cloud Access to Information Benefits Aggregate Machine Data Use the RA cloud infrastructure to monitor all machines Performance Dashboards Alarm Diagnostics Firewall Big Data Alarm Notification Current Machine Status Historical Trends Data Accessibility Machine #1 A cloud agent enabled hardware is deployed at the remote site notifications Secure Internet Access Firewall Mobile Devices Machine #2 Remote Services and Support Application Support Remote Monitoring Services Machine #3 Firewall Only sends information out Does not allow remote access Dashboards / Reports Reusable for each machine 13

14 Examples of Dashboards and Reports 14

15 Remote Monitoring Assets OEM Remote Access OEM Assets MV/LV Drives Automation Systems Network Infrastructure Remote Monitoring Assets Network Infrastructure Automation Systems MV/LV Drives OEM Assets OEM Remote Access 15

16 Making Sense of it all 16

17 Atlas Copco Mafi-Trench Company Cloud based plant and equipment performance monitoring Cloud Monitoring was our logical step to handle torrential machine data from this plant. CUSTOMER CHALLENGES Business challenge Remotely monitor plant and machine performance and backup data. Current Status Quo Expensive on premise solutions. Environmental / Economic Challenges Strict Canadian regulations Proactively react to abnormal situations that would affect performance. Insert Photo Here RESULTS DELIVERED SOLUTION Solution delivery/execution description Installed in 2 hours with zero downtime, running since Oct Technology solution description Cloud Agent technology was integrated to existing FTHSE data collection, BI/analytics tools on top of Big data. Support plan description Resilient and scalable cloud infrastructure. Business result 1 Achieved scalable cost-effective real-time plant and equipment performance monitoring to prove SLA compliance. Business result 2 Collected machine data is backed up in cloud storage for compliance and R&D. Business result 3 Cloud analytics encapsulated ACMTCs knowledge for use in future sales and machine design.

18 Customer Example Large Food Manufacturer CHALLENGES Moved to Managed Switches and Ethernet on the Plant Floor IT brought their traditional IT support provider who supported the office space - along to support the plant floor side Support provided did not respond with the speed that the production side of the business required DELIVERED SOLUTION Rockwell Automation Remote Support delivered Virtual Support Engineers to 52 plants in North America Set up monitoring of over 400 switches Developed alarm profiles to monitor 8 key parameters in every switch Respond with a 10 minute SLA to any alarm received Customer proactively contacts Rockwell Automation to assign IP addresses and open/close ports Coupled service with Cisco SmartNet agreement to supply parts and replacements RESULTS Customer saw significant improvement in uptime and decrease in downtime events Better management of network Expanded service to cover additional control system components and non Rockwell equipment 18

19 Customer Example State Owned and Operated Draw Bridges Mission Critical Asset Draw Bridges CHALLENGES Limited Support Staff w/aging skill set New Technology Unacceptable unplanned downtime DELIVERED SOLUTION Rockwell Automation Services delivered a 10 year Remote Monitoring Agreement: ControlLogix with Entek Modules monitoring motor currents, drive faults and vibration system faults Cabinet door switches with time stamp Main drive motors, diesel oil tank level, safety gates with bridge status (up, down, etc.), a Skew measurement that compares 2-4 encoders against limit switches (full up or full down) to see if the lift motors / cables, drums, etc. are "cocking" the bridge Integrated Assurance Agreement Seamless Integration of Support Customer Experience RESULTS No unplanned down time Lower total cost of ownership Cost avoidance: training, onsite parts, incremental staff Proactive downtime avoidance and seamless incident response managed by Rockwell Automation 19

20 Hilcorp Oil & Gas Exploration and Production Company CHALLENGES Installed Rockwell Automation PowerFlex 7000 Medium Voltage Drives on Oil Rig off the coast of Alaska Cost of downtime reaches $300,000 per day Support staff not completely comfortable with new technology Critical Asset that would stop production if fails DELIVERED SOLUTION Rockwell Automation Remote Support delivered Virtual Support Engineers to monitor 16 PowerFlex 7000 drives Respond to any warning or fault with 10 minutes Monitor key performance indicators such as Speed Current Power Voltage RESULTS Video Hilcorp Testimonial Fast ROI: Automated detection and notification of 4 incidents - In the first two weeks! Issues addressed within minutes Savings have already paid for the contract for a several years 20

21 Rockwell Automation - Scalable remote data collection and secure access Connect with us CO900G

Scalable, Secure Remote Monitoring Solutions Stay a step ahead by remotely monitoring your critical assets

Scalable, Secure Remote Monitoring Solutions Stay a step ahead by remotely monitoring your critical assets Scalable, Secure Remote Monitoring Solutions Stay a step ahead by remotely monitoring your critical assets PUBLIC PUBLIC - 5058-CO900G Why Is This Important? What s Driving This Need? Customer Impact It

More information

T07 - Talking to IT about Secure Remote Access

T07 - Talking to IT about Secure Remote Access T07 - Talking to IT about Secure Remote Access PUBLIC INFORMATION Rev 5058-CO900E Why is Secure Remote Access Important? What s Driving the Need? 3 The Modern Enterprise Global Locations, Partners & Suppliers

More information

GMI CLOUD SERVICES. GMI Business Services To Be Migrated: Deployment, Migration, Security, Management

GMI CLOUD SERVICES. GMI Business Services To Be Migrated: Deployment, Migration, Security, Management GMI CLOUD SERVICES Deployment, Migration, Security, Management SOLUTION OVERVIEW BUSINESS SERVICES CLOUD MIGRATION Founded in 1983, General Microsystems Inc. (GMI) is a holistic provider of product and

More information

Securing The Connected Enterprise

Securing The Connected Enterprise Securing The Connected Enterprise Pack Expo 2015 Las Vegas Chelsea An Business Development Lead, Network & Security PUBLIC Copyright 2015 Rockwell Automation, Inc. All Rights Reserved. 8 Connected Enterprise

More information

Cisco Unified Computing Remote Management Services

Cisco Unified Computing Remote Management Services Cisco Unified Computing Remote Management Services Cisco Remote Management Services are an immediate, flexible management solution that can help you realize the full value of the Cisco Unified Computing

More information

Cisco Integrated Video Surveillance Solution: Expand the Capabilities and Value of Physical Security Investments

Cisco Integrated Video Surveillance Solution: Expand the Capabilities and Value of Physical Security Investments Cisco Integrated Video Surveillance Solution: Expand the Capabilities and Value of Physical Security Investments What You Will Learn In many enterprises, physical security departments are making a notable

More information

PR03. High Availability

PR03. High Availability PR03 High Availability Related Topics NI10 Ethernet/IP Best Practices NI15 Enterprise Data Collection Options NI16 Thin Client Overview Solution Area 4 (Process) Agenda Overview Controllers & I/O Software

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

Cisco Unified Communications Remote Management Services

Cisco Unified Communications Remote Management Services Cisco Unified Communications Remote Management Services What You Will Learn Our remote, high-visibility, co-management approach gives you complete ownership and control of your converged network. Cisco

More information

PLUMgrid Toolbox: Tools to Install, Operate and Monitor Your Virtual Network Infrastructure

PLUMgrid Toolbox: Tools to Install, Operate and Monitor Your Virtual Network Infrastructure Toolbox: Tools to Install, Operate and Monitor Your Virtual Network Infrastructure Introduction The concept of Virtual Networking Infrastructure (VNI) is disrupting the networking space and is enabling

More information

TS03: Operational Excellence by Leveraging Internet of Things Technologies

TS03: Operational Excellence by Leveraging Internet of Things Technologies TS03: Operational Excellence by Leveraging Internet of Things Technologies Virendra Chaudhari- Industry Solutions Manufacturing- Microsoft Imtiaz Javeed Product Manager -Visualization & Information Software

More information

Ease Server Support With Pre-Configured Virtualization Systems

Ease Server Support With Pre-Configured Virtualization Systems Ease Server Support With Pre-Configured Virtualization Systems Manufacturers and industrial production companies are increasingly challenged with supporting the complex server environments that host their

More information

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service This document describes the benefits of the NEWT Digital PBX solution with respect to features, hardware partners, architecture,

More information

Secure Remote Access Solutions Balancing security and remote access Bob Hicks, Rockwell Automation

Secure Remote Access Solutions Balancing security and remote access Bob Hicks, Rockwell Automation Secure Remote Access Solutions Balancing security and remote access Bob Hicks, Rockwell Automation Rev 5058-CO900C Agenda Control System Network Security Defence in Depth Secure Remote Access Examples

More information

Remote Management Services Portfolio Overview

Remote Management Services Portfolio Overview Enterprise environments today have various technologies and concerns in their network environment; from telephony, Internet, video, compute, and infrastructure, to regulatory and security management. On

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

Enhancing Business Performance Through Innovative Technology Solutions

Enhancing Business Performance Through Innovative Technology Solutions Enhancing Business Performance Through Innovative Technology Solutions Contact Center = Customer Experience FIELD SERVICE Customer Service BACK OFFICE CONTACT CENTER BRANCH OFFICE Help Desk HR Finance

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

The Technology Behind Liebert Monitoring Services. Services For Business-Critical Continuity TM

The Technology Behind Liebert Monitoring Services. Services For Business-Critical Continuity TM The Technology Behind Monitoring Services Services For Business-Critical Continuity TM Ntegrated Monitoring TM solves problems before they begin The Technology Behind Ntegrated Monitoring With advanced

More information

Scalable Secure Remote Access Solutions

Scalable Secure Remote Access Solutions Scalable Secure Remote Access Solutions Jason Dely, CISSP Principal Security Consultant jdely@ra.rockwell.com Scott Friberg Solutions Architect Cisco Systems, Inc. sfriberg@cisco.com Jeffrey A. Shearer,

More information

Industrial Security Solutions

Industrial Security Solutions Industrial Security Solutions Building More Secure Environments From Enterprise to End Devices You have assets to protect. Control systems, networks and software can all help defend against security threats

More information

Remote Asset Management in the Cloud The Smart, Connected Machine

Remote Asset Management in the Cloud The Smart, Connected Machine - 5058-CO900H Remote Asset Management in the Cloud The Smart, Connected Machine Ted Hill Director, Global Business Development Rockwell Automation Agenda IoT in Manufacturing Azure Rockwell Capabilities

More information

The evolution of data connectivity

The evolution of data connectivity Leveraging the Benefits of IP and the Cloud in the Security Sector The CCTV and alarm industry has relied on analogue or Integrated Services Digital Network (ISDN) communications to provide data connectivity

More information

Simplifying the Transition to Virtualization TS17

Simplifying the Transition to Virtualization TS17 Simplifying the Transition to Virtualization TS17 Name Sandeep Redkar Title Manager Process Solutions Date 11 th February 2015 Agenda Overview & Drivers Virtualization for Production Rockwell Automation

More information

Smart Data Center Solutions

Smart Data Center Solutions Smart Data Center Solutions New Data Center Challenges Require New Solutions Data Center Architecture. Inside and Out. Data centers are mission-critical facilities. A silo-based approach to designing,

More information

Opengear Technical Note

Opengear Technical Note - Solutions for Avaya Installations Opengear Technical Note Jared Mallett - Product Marketing Manager Opengear solutions deliver cost-effective universal access to Avaya equipment and converged devices

More information

Migration and Disaster Recovery Underground in the NEC / Iron Mountain National Data Center with the RackWare Management Module

Migration and Disaster Recovery Underground in the NEC / Iron Mountain National Data Center with the RackWare Management Module Migration and Disaster Recovery Underground in the NEC / Iron Mountain National Data Center with the RackWare Management Module WHITE PAPER May 2015 Contents Advantages of NEC / Iron Mountain National

More information

Data Center Solutions

Data Center Solutions Data Center Solutions New Data Center Challenges Require New Solutions Data Center Architecture. Inside and Out. Data centers are mission-critical facilities. A silo-based approach to designing, deploying

More information

Service Offerings. Ensuring IT Resources are available, reliable, scalable & manageable always.

Service Offerings. Ensuring IT Resources are available, reliable, scalable & manageable always. Service Offerings Ensuring IT Resources are available, reliable, scalable & manageable always. SNICare has divided its end-to-end offering into three main segments which covers all the aspects of the IT

More information

3Si Managed Authentication Services Service Description

3Si Managed Authentication Services Service Description 3Si Managed Authentication Services Service Description [Pick the date] 3Si Managed Authentication Services Service Description [Type the document subtitle] JT www.3sicloud.com www.3sicloud.com enquiry@3sicloud.com

More information

Virtual Servers VIRTUAL DATA CENTER OVERVIEW VIRTUAL DATA CENTER BENEFITS

Virtual Servers VIRTUAL DATA CENTER OVERVIEW VIRTUAL DATA CENTER BENEFITS Virtual Servers VIRTUAL DATA CENTER OVERVIEW The SOFTeR Virtual Data Center is a Virtual Private Cloud Computing Service that enables customers to leverage guaranteed resource reservation pools (processor,

More information

Evaluating Internal and Outsourced Models for Network Monitoring

Evaluating Internal and Outsourced Models for Network Monitoring Evaluating Internal and Outsourced Models for Network Monitoring A By Introduction Managing network availability and performance can be a difficult task for companies with limited IT resources and no real-time

More information

CHOOSING A RACKSPACE HOSTING PLATFORM

CHOOSING A RACKSPACE HOSTING PLATFORM CHOOSING A RACKSPACE HOSTING PLATFORM Rackspace has years of experience in hosting and has learnt that the unique needs of our customers businesses often determines the level of accountability and project

More information

CloudLink - The On-Ramp to the Cloud Security, Management and Performance Optimization for Multi-Tenant Private and Public Clouds

CloudLink - The On-Ramp to the Cloud Security, Management and Performance Optimization for Multi-Tenant Private and Public Clouds - The On-Ramp to the Cloud Security, Management and Performance Optimization for Multi-Tenant Private and Public Clouds February 2011 1 Introduction Today's business environment requires organizations

More information

Cisco Video Surveillance Services

Cisco Video Surveillance Services Cisco Video Surveillance Services Accelerate the deployment of your flexible, scaleable video surveillance solution while lowering operating costs and managing risk CHALLENGE To access surveillance video

More information

SENIOR SYSTEMS ANALYST

SENIOR SYSTEMS ANALYST CITY OF MONTEBELLO 109 DEFINITION Under general administrative direction of the City Administrator, provides advanced professional support to departments with very complex computer systems, programs and

More information

Remote Services. Managing Open Systems with Remote Services

Remote Services. Managing Open Systems with Remote Services Remote Services Managing Open Systems with Remote Services Reduce costs and mitigate risk with secure remote services As control systems move from proprietary technology to open systems, there is greater

More information

AL RAFEE ENTERPRISES Solutions & Expertise.

AL RAFEE ENTERPRISES Solutions & Expertise. AL RAFEE ENTERPRISES Solutions & Expertise. Virtualization Al Rafee has strategically made substantial investment in building up a large end to end portfolio of Virtualization across the entire IT infrastructure

More information

REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS.

REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS. MarWatch Fault & Performance Management SaaS REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS. Detecting and resolving problems on today s increasingly complex business communications networks is a

More information

Physical Infrastructure for a Resilient Converged Plantwide Ethernet Architecture

Physical Infrastructure for a Resilient Converged Plantwide Ethernet Architecture Physical Infrastructure for a Resilient Converged Plantwide Ethernet Architecture Industrial Ethernet networking is advancing technology applications throughout the plant. These applications are rapidly

More information

can you improve service quality and availability while optimizing operations on VCE Vblock Systems?

can you improve service quality and availability while optimizing operations on VCE Vblock Systems? SOLUTION BRIEF Service Assurance Solutions from CA Technologies for VCE Vblock Systems can you improve service quality and availability while optimizing operations on VCE Vblock Systems? agility made possible

More information

IP Video Surveillance

IP Video Surveillance IP Video Surveillance Solutions and Services Wireless IP PDA Administration Wireless Access Point Viewer Remote Control IP Video Server IP Network Alarm Management Video Recording Analog Video Server Access

More information

CA Cloud Overview Benefits of the Hyper-V Cloud

CA Cloud Overview Benefits of the Hyper-V Cloud Benefits of the Hyper-V Cloud For more information, please contact: Email: sales@canadianwebhosting.com Ph: 888-821-7888 Canadian Web Hosting (www.canadianwebhosting.com) is an independent company, hereinafter

More information

How the Internet of Things Will Transform the Manufacturing Industry

How the Internet of Things Will Transform the Manufacturing Industry How the Internet of Things Will Transform the Manufacturing Industry Dinesh Malkani President, Cisco India & SAARC February 26, 2015 By 2018, Video will be 62% of India's mobile data traffic India Is Ready

More information

Hosted SharePoint: Questions every provider should answer

Hosted SharePoint: Questions every provider should answer Hosted SharePoint: Questions every provider should answer Deciding to host your SharePoint environment in the Cloud is a game-changer for your company. The potential savings surrounding your time and money

More information

Wireless Remote Video Monitoring

Wireless Remote Video Monitoring February 2010 Page 1 An Emerson Smart Solution brings visual information into your control room. Increase Plant Safety Comply with Regulations Scalable Reduced Cost Secure and Reliable Communications Full

More information

Remote Access Platform. Architecture and Security Overview

Remote Access Platform. Architecture and Security Overview Remote Access Platform Architecture and Security Overview NOTICE This document contains information about one or more ABB products and may include a description of or a reference to one or more standards

More information

Wireless Remote Video Monitoring

Wireless Remote Video Monitoring October 2014 Page 1 An Emerson Smart Solution brings visual information into your control room. Increase plant safety Comply with regulations Scalable Reduced cost Secure and reliable communications Full

More information

Reliable high throughput data connections with low-cost & diverse transport technologies

Reliable high throughput data connections with low-cost & diverse transport technologies Virtual Leased Line (VLL) for Communications between Offices Reliable high throughput data connections with low-cost & diverse transport technologies Executive Summary: The Truffle Broadband Bonding Network

More information

Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service

Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate allows customers to make full use of the benefits of the Cisco TelePresence solution,

More information

The Power Of Managed Services. Features

The Power Of Managed Services. Features b u s i n e s s C a r e m a n a g e d S e r v i c e s Lower costs, increased profitability, new market expansions and happier customers. These are just a few of the most important priorities for business

More information

Network Management System (NMS) FAQ

Network Management System (NMS) FAQ Network Management System (NMS) FAQ Q: How does the NMS work? A: The Cooper NMS is a powerful, flexible and highly scalable wireless and fixed network management solution for thousands of network nodes

More information

Truffle Broadband Bonding Network Appliance

Truffle Broadband Bonding Network Appliance Truffle Broadband Bonding Network Appliance Reliable high throughput data connections with low-cost & diverse transport technologies PART I Truffle in standalone installation for a single office. Executive

More information

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007 Fully Managed IT Support Proactive Maintenance Disaster Recovery Remote Support Service Desk Call Centre London Office ITVET Limited 2 nd Floor 145 157 St John Street London EC1V 4PY t: +44(0)8704 232

More information

The Trellis Dynamic Infrastructure Optimization Platform for Data Center Infrastructure Management (DCIM)

The Trellis Dynamic Infrastructure Optimization Platform for Data Center Infrastructure Management (DCIM) The Trellis Dynamic Infrastructure Optimization Platform for Data Center Infrastructure Management (DCIM) TM IS YOUR DATA CENTER OPERATING AT PEAK PERFORMANCE? MITIGATE RISK. OPTIMIZE EFFICIENCY. SUPPORT

More information

Service Definition. Asta Powerproject. Project, Portfolio & Resource Management Software

Service Definition. Asta Powerproject. Project, Portfolio & Resource Management Software Asta Powerproject Service Definition Asta Powerproject Project, Portfolio & Resource Management Software Asta Development plc Kingston House, Goodsons Mews Wellington Street Thame OX9 3BX Table of Contents

More information

Diploma in Network (LAN/WAN) Administration

Diploma in Network (LAN/WAN) Administration Diploma in Network (LAN/WAN) Administration The Diploma in Network (LAN/WAN) Administration program prepares students to setup Local & Wide Area Networks using Cisco routers and Catalyst switches in a

More information

Operational Continuity

Operational Continuity Solution Brief Operational Continuity Achieve Maximum Uptime In a recent speech, Omar Sherin of the Qatar CERT, shared how they shifted their focus from protection and detection to response in the wake

More information

Physical Infrastructure Management Solutions

Physical Infrastructure Management Solutions Physical Infrastructure Management Solutions Physical Infrastructure Challenges Require Innovative Solutions The Need for In-Depth Network Intelligence. With increased acceptance of virtualization, cloud

More information

Intelligent Data Center Solutions

Intelligent Data Center Solutions Intelligent Data Center Solutions Panduit s Unified Physical Infrastructure (UPI): a Guiding Vision A unified approach to physical and logical systems architecture is imperative for solutions to fully

More information

Senior Network Administrator Page 2

Senior Network Administrator Page 2 Long Beach Community College District CLASS SPECIFICATION Senior Network Administrator Date Adopted: May 22, 2006 FLSA Status: EEOC Job Category: Union Representation: Non-Exempt Professionals Represented

More information

Deploy New Technologies Quickly with Cisco Managed Services for Service Providers

Deploy New Technologies Quickly with Cisco Managed Services for Service Providers Solution Overview Deploy New Technologies Quickly with Cisco Managed Services for Service Providers CUSTOMER BENEFITS Cisco Managed Services Deliver a Wide Range of Customer Benefits Up to 50% ROI within

More information

Managed Services Technology Stack

Managed Services Technology Stack Managed Services Technology Stack By George Humphrey, Senior Director, Research, Managed Services, TSIA TECHNOLOGY INSIGHT 1 MANAGED SERVICES TSIA-TI-14-031 December 15, 2014 The Managed Services Technology

More information

Remote diagnostic services Drive systems

Remote diagnostic services Drive systems Remote diagnostic services Drive systems Support whenever you need it Remote diagnostic services In an ideal world, the best way to ensure maximum production uptime is for all system experts to be on site

More information

Remote Infrastructure Management Emergence of the Cloud-based Helpdesk

Remote Infrastructure Management Emergence of the Cloud-based Helpdesk Remote Infrastructure Management Emergence of the Cloud-based Helpdesk A leadership perspectives white paper Recommended next steps for business and industry executives Issue 11 in a series Executive Summary

More information

Avaya Diagnostic Server

Avaya Diagnostic Server Avaya Diagnostic Server Benefits of Avaya Diagnostic Server: Resolve issues faster with remote IP Phone testing Reduce the need for costly third party diagnostics equipment and software licensing On premise,

More information

W H I T E P A P E R. Reducing Server Total Cost of Ownership with VMware Virtualization Software

W H I T E P A P E R. Reducing Server Total Cost of Ownership with VMware Virtualization Software W H I T E P A P E R Reducing Server Total Cost of Ownership with VMware Virtualization Software Table of Contents Executive Summary............................................................ 3 Why is

More information

REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS.

REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS. MarWatch Fault & Performance Management SaaS REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS. Detecting and resolving problems on today s increasingly complex business communications networks is a

More information

Honeywell Industrial Cyber Security Overview and Managed Industrial Cyber Security Services Honeywell Process Solutions (HPS) June 4, 2014

Honeywell Industrial Cyber Security Overview and Managed Industrial Cyber Security Services Honeywell Process Solutions (HPS) June 4, 2014 Industrial Cyber Security Overview and Managed Industrial Cyber Security Services Process Solutions (HPS) June 4, Industrial Cyber Security Industrial Cyber Security is the leading provider of cyber security

More information

Harnessing the Potential of the Industrial Cloud

Harnessing the Potential of the Industrial Cloud Harnessing the Potential of the Industrial Cloud How Rockwell Automation is driving value into the industrial supply chain through design and deployment of low-risk, high-reward cloud solutions Executive

More information

Network & Security Services. Because Infrastructure Matters

Network & Security Services. Because Infrastructure Matters Network & Security Services Because Infrastructure Matters Network & Security Services Manufacturing Convergence merging IT and manufacturing systems has created the need for coexistence and interoperability

More information

ION Networks. White Paper

ION Networks. White Paper ION Networks White Paper Examining New Options in Remote Connectivity for Managed Service Providers: Services SSL VPN vs. Traditional SSL VPN and IPSec VPN Written by: Tara Flynn Condon Steve Scrace Bill

More information

Health Care Solutions

Health Care Solutions Health Care Solutions Increase Service Levels, Meet Expectations A Unified Approach to Health Care Automation Processes Hospitals, clinics, extended care facilities, and physician s offices are facing

More information

Machine control going www - Opportunities and risks when connecting a control system to the Internet

Machine control going www - Opportunities and risks when connecting a control system to the Internet B&R Industrial Automation Corp. 1325 Northmeadow Parkway, S-130 Tel: (770) 772-0400 E-mail: office.us@br-automation.com Roswell, Georgia 30076 Fax: (770) 772-0243 Internet: www.br-automation.com Machine

More information

Cisco Security Services

Cisco Security Services Cisco Security Services Cisco Security Services help you defend your business from evolving security threats, enhance the efficiency of your internal staff and processes, and increase the return on your

More information

Ovation Security Center Data Sheet

Ovation Security Center Data Sheet Features Scans for vulnerabilities Discovers assets Deploys security patches transparently Allows only white-listed applications to run in workstations Provides virus protection for Ovation Windows workstations

More information

WAN Traffic Management with PowerLink Pro100

WAN Traffic Management with PowerLink Pro100 Whitepaper WAN Traffic Management with PowerLink Pro100 Overview In today s Internet marketplace, optimizing online presence is crucial for business success. Wan/ISP link failover and traffic management

More information

Der Weg, wie die Verantwortung getragen werden kann!

Der Weg, wie die Verantwortung getragen werden kann! Managed Security Services Der Weg, wie die Verantwortung getragen werden kann! Christoph Altherr System Engineer Security 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 1 Agenda Enterprise

More information

Intelligent Network Management System. Comprehensive Network Visibility and Management for Wireless and Fixed Networks

Intelligent Network Management System. Comprehensive Network Visibility and Management for Wireless and Fixed Networks Intelligent System Comprehensive Visibility and for Wireless and Fixed s Performance Analysis Made Easy With the increase in wireless network sizes and network complexities and the inter-operation of diverse

More information

VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind

VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind vce.com VCE SUPPORT OVERVIEW VCE provides the world s most advanced converged infrastructure, offering unmatched simplicity while delivering the extraordinary efficiency and business agility made possible

More information

SOLUTION WHITE PAPER. BMC Manages the Full Service Stack on Secure Multi-tenant Architecture

SOLUTION WHITE PAPER. BMC Manages the Full Service Stack on Secure Multi-tenant Architecture SOLUTION WHITE PAPER BMC Manages the Full Service Stack on Secure Multi-tenant Architecture Table of Contents Introduction................................................... 1 Secure Multi-tenancy Architecture...................................

More information

Information Services Strategy 2011-2013

Information Services Strategy 2011-2013 Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at

More information

Virtual Leased Line (VLL) for Enterprise to Branch Office Communications

Virtual Leased Line (VLL) for Enterprise to Branch Office Communications Virtual Leased Line (VLL) for Enterprise to Branch Office Communications Reliable high throughput data connections with low-cost & diverse transport technologies Executive Summary: The Truffle Broadband

More information

Company Overview. Enterprise Cloud Solutions

Company Overview. Enterprise Cloud Solutions 2016 Company Overview Enterprise Cloud Solutions ENTERPRISE CLOUD SOLUTIONS Unitas Global utilizes leading cloud technologies to optimize enterprise IT environments. By designing, deploying, and managing

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Get their best. Are you talking to me?

Get their best. Are you talking to me? Get their best. Are you talking to me? Get their best. WE CONNECT YOUR MACHINES Talk2M is a Web service designed to address the growing need for broadband and wireless access for remote maintenance, diagnostics

More information

Implementing Microsoft Azure Infrastructure Solutions

Implementing Microsoft Azure Infrastructure Solutions Course Code: M20533 Vendor: Microsoft Course Overview Duration: 5 RRP: 2,025 Implementing Microsoft Azure Infrastructure Solutions Overview This course is aimed at experienced IT Professionals who currently

More information

Solutions as a Service N.Konstantinidis Technical Director - MNG

Solutions as a Service N.Konstantinidis Technical Director - MNG Med Nautilus Greece Connected World April 10, 2014 Solutions as a Service N.Konstantinidis Technical Director - MNG MedNautilus Greece Solutions as a Service 2014 SINCE 2002 Data Center Physical Colocation

More information

REMOTESTOR CLOUD BASED DATA REPLICATION

REMOTESTOR CLOUD BASED DATA REPLICATION REMOTESTOR CLOUD BASED DATA REPLICATION Service Overview Over-the-Wire Disk Based Backup and Replication Primary data backup across the WAN to centralized storage cloud 24/7 backup administration and management

More information

The Cloud... Your Way IT as a Service (ITaaS) shifts the focus to business productivity

The Cloud... Your Way IT as a Service (ITaaS) shifts the focus to business productivity The Cloud... Your Way IT as a Service (ITaaS) shifts the focus to business productivity 707 E. MAIN STREET SUITE 1425 RICHMOND, VA 23219 888.342.1204 The Proxios Cloud ITaaS IT as a Service Proxios brings

More information

Minder. simplifying IT. All-in-one solution to monitor Network, Server, Application & Log Data

Minder. simplifying IT. All-in-one solution to monitor Network, Server, Application & Log Data Minder simplifying IT All-in-one solution to monitor Network, Server, Application & Log Data Simplify the Complexity of Managing Your IT Environment... To help you ensure the availability and performance

More information

Virtualized System Reduces Client s Capital and Maintenance Costs

Virtualized System Reduces Client s Capital and Maintenance Costs Virtualized System Reduces Client s Capital and Maintenance Costs Insert Photo Here Steve Malyszko, P. E. President Steve Schneebeli Lead Systems Engineer Rockwell Automation Process Solutions User Group

More information

Ensuring IP Telephony Performance Through Remote Monitoring

Ensuring IP Telephony Performance Through Remote Monitoring Ensuring IP Telephony Performance Through Remote Monitoring A By Introduction The advantages of IP Telephony are well-known, among them network consolidation, centralized voice administration, longdistance

More information

Itron Cloud Services Offering

Itron Cloud Services Offering Itron Cloud Services Offering WHITE PAPER TABLE OF CONTENTS Introduction... 3 Types of Services... 3 Software as a Service (SaaS)...3 Managed Services...3 On-site Managed Services...3 Benefits... 3 Infrastructure...

More information

APC Enterprise KVM Switches

APC Enterprise KVM Switches APC Enterprise KVM Switches Introduction You need more than point access products. You need a system that provides more control, flexibility and scalability than ever before. Systems that reduce your Mean

More information

Whitepaper Continuous Availability Suite: Neverfail Solution Architecture

Whitepaper Continuous Availability Suite: Neverfail Solution Architecture Continuous Availability Suite: Neverfail s Continuous Availability Suite is at the core of every Neverfail solution. It provides a comprehensive software solution for High Availability (HA) and Disaster

More information

Manufacturing and the Internet of Everything

Manufacturing and the Internet of Everything Manufacturing and the Internet of Everything Johan Arens, CISCO (joarens@cisco.com) Business relevance of the Internet of everything Manufacturing trends Business imperatives and outcomes A vision of the

More information

Avaya Diagnostic Server

Avaya Diagnostic Server Avaya Diagnostic Server Benefits of Avaya Diagnostic Server: Resolve issues faster with remote IP Phone testing Reduce the need for costly third party diagnostics equipment and software licensing Self-diagnose

More information

White Paper A Manufacturing Network Fabric Maturity Model

White Paper A Manufacturing Network Fabric Maturity Model White Paper October 2015 WP-24 A Manufacturing Network Fabric Maturity Model Simplify planning for an IoT information enabled manufacturing environment Introduction The Internet of Things (IoT) is expected

More information

HMS Industrial Networks

HMS Industrial Networks HMS Industrial Networks Putting industrial applications on the cloud Whitepaper Best practices for managing and controlling industrial equipment remotely. HMS Industrial Networks AB Stationsgatan 37 30245

More information