Leading the Pack - IBM Enterprise Content Management Solutions

Transcription

1 IBM Enterprise Content Management Enterprise Content Management in 2015 Rich Howarth Vice President, ECM Products and Strategy Guide Executive Club March IBM Corpora/on

2 ECM is about driving business outcomes Do your employees need to collaborate by being able to access, share and use content they can trust wherever they may be Collaborate on and leverage content through mobile, web and other connected devices. Want to reduce costs and promote efficiency while beder serving your customers and leading the pack in your industry? Provide excep:onal customer service, reduce costs and get rid of your paper problems. Do you need to work together beder on complex projects with lots of team members who need to share documents, videos, s, and images? Engage all employees in your company s processes to achieve effec:ve outcomes and sa:sfy customers desires for faster responses. Need to find and protect customer informa/on and overlooked highly confiden/al informa/on dark data in SharePoint sites, file shares, etc? Your risk is mi:gated and your customers and company protected. Are your customers demanding online access to their bills, receipts and other documents? Reduce your labor, be>er serve your customers and save the environment IBM Corporation 2

3 Content is critical to every business Financial Services Account opening Mortgage applications Claims processing Account opening Investment reports Regulations Telecom E-billing and statement processing Contact center/single view of the customer Voice of the customer Government Benefits management Correspondence management Taskers FOIA Requests Permits and license Healthcare Care plans Critical pathway Electronic health record Doctor s notes Industrial Standard operating procedures Engineering document management Incidents and investigations Horizontal Human resources Project management Contract management Call center logs Invoice processing 2014 IBM Corporation 3

4 Enterprises are balancing three key imperatives Around the world, the focus remains on produc5vity / cost savings, while they pivot to become more customer centric Productivity Customer Centricity Security Yet security and compliance remain essential 2014 IBM Corporation 4

5 Business content is central to your business Successful companies recognize business content is key to enabling productivity and customer centricity and that it must be secured and protected Productivity 70% of all employment in modern economies are in service industries McKinsey Global Institute Customer Centricity Security Data are breaches up 27.5 % in 2014 Identity Theft Resource Center 2014 IBM Corporation 5

6 Top corporate initiatives all involve content 2014 IBM Corporation 6

7 IBM Smarter Content Solutions Smarter Content, Smarter People Best practices to put business content to work to realize new value Capture Protect Activate Analyze Engage 2014 IBM Corporation 7

8 IBM ECM provides a complete solution Capture Protect Activate Analyze Engage Reduce paper handling and shipping Reduce risk by eliminating what you don t need Use content across business systems Reveal insight hidden in content Connect people, content, analytics and process into Systems of Insight Extract valuable business data from content Guard against fraud, comply with regulations Eliminate silos between departments Improve business decisions Streamline collaboration with hybrid cloud Push capture to the edge of the enterprise Govern content throughout its lifecycle Increased productivity of teams Improve performance of people and systems Mobile access to business content 2014 IBM Corporation 8

9 How does your industry engage with content? Government Financial Services Healthcare Energy & Utilities Retail and Manufacturing Insurance 2014 IBM Corporation 9

10 Top corporations depend on IBM ECM 26 out of the top 30 banks worldwide* 13 out of the top 15 telecommunications companies worldwide* 19 out of the top 25 insurance companies worldwide* 18 out of the top 20 retail companies worldwide* 10 out of the top 10 government owned entities worldwide* 2014 IBM Corporation 10

11 Moving ECM from the back office to everyone IBM Design Delivering great experiences that work together, work the same, work for me 2014 IBM Corporation 11

12 IBM Content Navigator one user experience Activate Analyze Protect Engage Capture 2014 IBM Corporation 12

13 IBM Navigator Cloud Business agility and total cost of ownership savings with cloud Enterprise file sync & share Secure external collaboration Hybrid integration with existing investments 2014 IBM Corporation 13

14 Content collaboration & file sharing for business Smarter Content, Smarter People Remote, Not Removed Clarity Audit and govern content in a trusted environment while ensuring your employees are never at a loss for information. Collaboration Share a file with a colleague or work with a team to review and approve a document using a trusted ECM solution. Continuity Give your employees access to your organization s content anywhere with mobile, tablet and other connected devices IBM Corporation 14

15 Engage with ECM mobile capabilities Smarter Content, Smarter People When you need it, it s there Access Content Synch content for offline access, browse folders, search and edit documents Case Management Participate in cases everywhere, take advantage of mobile location services, no change required to existing desktop solution Document Capture Use mobile device as a scanner direct to repository, image correction and OCR, monitor submitted jobs 2014 IBM Corporation 15

16 Activate and engage with IBM Case Manager Smarter Content, Smarter People To the right person, at the right place, at the right time Manage Control your case content by making it accessible, editable and manageable from anywhere. Maintain Ensure your cases are up- to- date for all team members, track progress and govern content in a trusted space. Move Forward Keep your cases moving from ini/a/on to comple/on, improve customer sa/sfac/on and lead the pack IBM Corporation 16

17 Analytics on unstructured content drive your business Complying with mandates, understanding clients Exploring data for competitive advantage Understanding risk, accelerating decisions Credit Reporting + Understanding customer complaints Identifying Causes of accidents Real-Time Fraud Analysis 2014 IBM Corporation 17

18 IBM Counter Fraud solution - based on Case Manager A comprehensive set of integrated market-leading software and services capabilities designed to combat today s new threats Detect Respond Investigate Discover decision time stop or proceed suspicious activity retrospective Prevent: Fraud Defense Cybercrime Protection Security Intelligence Controls, Policies and Processes 2014 IBM Corporation Governance Intelligence Counter: Fraud Management 18

19 Unlimited customer engagement with CM OnDemand Smarter Content, Smarter People Scalability and Efficiency with Enterprise Report Management Reduce Ditch your paper, handling and postage problems and save cash. Reuse Store online statements and automa/cally reuse them in the future. Review Use report mining and analy/cs to extract data and measure ROI IBM Corporation 19

20 Capture documents at the point of origin with Datacap Smarter Content, Smarter People Shred Your Paper Problems Accelerate Customers data, in their hands, when they need it, anywhere. No waiting. Automate Digitize processes that once took human effort. Less work, more money. Assure Let your customers know their sensitive content is protected and controlled with you IBM Corporation 20

21 Shredding light on dark data with StoredIQ Smarter Content, Smarter People Don t Be Afraid of the Dark Find Locate highly confidential files and data in unstructured formats that you d otherwise miss dark data. Fix Move or delete information and content that s out of compliance. Free No more worrying. Customer privacy protected. Risk mitigated IBM Corporation 21

22 Information value declines over time cost does not Information volume doubles every months in most organizations 90% of the world s information was created in the last 2 years 1 Risk Cost Risk-to-Value Gap It costs $18,000 to do e-discovery on 1 gigabyte 3 e-discovery consumes as much as half of litigation budget It costs $4 million to store 1 petabyte of data Data storage will consume 20% of most IT budgets Valu e Cost-to-Value Gap Typical organization dynamics: 1% of data is on litigation hold and 5% is subject to regulatory obligation 25% has current business value 68% of data is debris its cost and risk exceed its value 2 1 Source: Big data: The next frontier for innovation, competition, and productivity McKinsey & Company, 2011 Study 2 CGOC 2012 Summit Survey 3 Gartner e-discovery Report 2014 IBM Corporation 22

23 Proven performance and production success 3 Billion 300, Million Documents stored in two major North American banks Number of IBM ECM users at AT&T Pages ingested daily at a managed healthcare provider in the US 90% 1.2 Billion 97% Number of mortgage documents accurately auto-classified through Datacap at a bank in the US s Stored in P8 at a North American financial services and insurance company OCR accuracy for claims processing at major health plan provider in the US 2014 IBM Corporation 23

24 IBM Enterprise Content Management on System z z/os Content Manager OnDemand Content Manager V8 Linux on z Content Manager OnDemand Content Manager V8 FileNet Content Manage IBM Enterprise Records IBM Content Navigator Watson Explorer IBM Case Manager 2014 IBM Corporation 24

25 IBM continues to lead the ECM market A growing opportunity for IBM lies in building smarter ECM infrastructures. These industry initiatives span enterprises and ecosystems. Source: Gartner, Magic Quadrant for Enterprise Content Management, September IBM Corporation 25

26 2014 IBM Corporation 26