Nortel Communication Server 1000 Release 5.5. Tom Price Nortel

Transcription

1 Nortel Communication Server 1000 Release 5.5 Tom Price Nortel

2 Agenda > Market Trends, Business Dynamics > Unified Communications and VoIP > VoIP Drivers and Benefits of Mobility > Current Portfolio of Solutions > CS 1000 Evolution and Release 5.0 Summary > Business Needs and CS 1000 Release 5.0 Benefits > CS 1000 Release 5.5 Key Values and Features Mobility Flexibility Productivity > Recap/Questions 2

3 Market Trends Driving Factors for Change Cost Reduction Productivity Improvement Service Differentiation Increasing Customer Demands Technology Trends Workforce Virtualization VoIP becoming mainstream Evolution of VoIP beyond UM towards UC SIP seen as technology enabler SOA & Web Services Network Implications Multiple vendors networks creating complexity Need for simplification Concerns for network security and reliability with VoIP Looking Ahead UC provides promise to tie in applications and services into business processes Nortel is well placed with a strong strategy and partners for UC execution IP Telephony is a Foundation for Unified Communications 3

4 Business Dynamics Distributed Workforce Increasing Mobility Demanding Customers Hungry Competitors Budget Crunch > Employees are increasingly mobile and working remotely > IP convergence bring new flexibility and reach for business communications > Flexible accessibility increasing the number of devices used to stay connected > Business processes impacted by human delays 4

5 Unified Communications Enhancing Human to Human Communications The Right Tool for the Right Task IP Telephony Instant Messaging More than just IP telephony Fax Chat Reduces time-todecision Improves productivity Audio Conferencing Video Web Collaboration UC offers the biggest opportunity to improve productivity and responsiveness since the introduction of the PC 5

6 VoIP and Unified Communication Benefits > Why VoIP? Reduced operating costs Simplified administration Improved customer service Increased employee productivity Anywhere Anytime Any device Over an Open Secure Network > Why unified communications? Unify all communications to improve productivity Enable collaboration, eliminate complexity and streamline business process Connect multi-modal devices, the communication channels and the information over an open, secure business optimized network 6

7 Primary Drivers for VOIP Future-proof Network Cost Savings Employee Mobility Employee Productivity Source: Nemertes Research 2006 Convergence Benchmark 7

8 Customers Experience Immediate Benefits with Mobility Traveling / With Customers TARGET PRODUCTIVITY Working from Home Location On the Campus Your Desk PREVIOUS PRODUCTIVITY LIMIT Ethernet Application Experience VoIP and Collaborative Applications Provide Productivity Benefits 8

9 Nortel Unified Communications Portfolio Clients IP Phone Soft Clients Wireless Applications Contact Center/ IVR Collaboration Voice Office/ Hospitality Video Conferencing Messaging Branch Office Enterprise Single Site Large Enterprise Communication Servers Small Office Enterprise Multi-site Single-site or Multi-site Network Optical Ethernet Switching Secure Routers WLAN / Mesh Application Switch Security 9

10 Nortel Unified Communications Vision and the Communication Server 1000 Nortel SIP Ecosystem Microsoft & ICA (LCS/OCS) Nortel & IBM Alliance (Lotus/ST) Business Applications (WebSphere, SAP, ) SIP/ API SIP SIP CS 1000 SOA Nortel Application Center Unified Communications Business Optimized Communications for Enterprises of all Sizes 10

11 Evolution of the Communication Server 1000 Meridian 1 (1974) Communication Server 1000 Communication Server 1000 Release 5/5.5 Communication Server 1000 Release X Software / COTS Simplified offering Directional proof point with LINUX and COTS 50% capacity increase Geographic redundancy with network failover Security and emergency services mechanisms Mobility Communication Server 1000 Continues to Evolve 11

12 CS 1000 Release 5.0 Key Values > Adaptable to meet current and future needs Delivers Investment protection and evolution path to next-generation multimedia communications > Superior IP Telephony experience Comprehensive business features with added capabilities via integration into Nortel and 3rd party innovative applications Support for feature-rich next generation clients hard, soft and mobile devices > Industry leading reliability and security Ensure Business Continuity from with a reliable and secure environment > Lower cost through simplification Simplified product portfolio enables easier - and less expensive - deployment, configuration and management > Fundamental to Nortel s UC Vision Integration into Microsoft and IBM UC solutions Large Partner Developer program for customization or integration into other solutions RESILIENT SIMPLE SECURE OPEN 12

13 CS 1000 Release 5.5 Key Values Building on CS 1000 Rls.5.0 as cornerstone for Unified Communications CS 1000 Release 5.5 Delivers: > Mobility Portfolio Complete Mobile Unified Communications portfolio enabling greater employee productivity and customer responsiveness > Flexibility in Platforms Delivering greater business flexibility with more choice in desktop offerings and platform enhancements for improved ROI > Productivity Solutions Integrating highly flexible unified communications solutions to deliver productivity improvements and a competitive edge MOBILITY FLEXIBILITY PRODUCTIVITY 13

14 MOBILITY What Is Nortel Mobile Unified Communications? A portfolio of solutions that extend enterprise telephony and UC applications to mobile devices > Delivers a consistent user experience across desk phone, PC and mobile > Utilizes the most suitable network available: wireline, cellular or Wi-Fi > Supports a wide range mobile devices Basic cell phones Smart phones > Can be implemented in partnership with carrier, or independently Nortel Breadth of Experience Enables Convergence Across Traditional Network and Organisational Boundaries 14

15 MOBILITY Nortel Enterprise Mobile Unified Communications Portfolio WLAN 2200/6100 DECT 4000 Series CS 1000 (5.5) - Mobile Extension Mobile Communication 3100 Single-Mode Dual-Mode Single-mode Handsets Wi-Fi or DECT VPN Option (Wi-Fi) On-site mobility (WLAN/DECT) Any cell phone Clientless Cellular Mobile Extension DTMF feature access Smart Phones (Cellular) Gateway-client architecture Cellular Mobile Extension Corporate Directory GUI Access Mobile Call Control Smart Phones MS WM 5.0 Dual-mode (Cellular/Wi-Fi) SIP VoIP over Wi-Fi On-site mobility (WLAN) Cellular/Wi-Fi Substitution IP Phone 2050 VoIP Soft Phones and UC Clients MS OCS MCS

16 MOBILITY WLAN 6100 Series Handsets Key Values > In building mobile extension > Rich and Familiar Feature Set IP Phone 2004 emulation Key Values Corporate/Personal Directory, Callers List, Redial List Virtual Office Benefits > 61xx series builds on 22xx series Reduced weight ( oz*), Smaller form factor, Larger display 128 x 96, New backlit keypad (like 2212) Improved dust and resistance (IP 53), Improved drop resistance (MIL STD 810F Proc IV 516.5) New user name/extension display, New five userselectable profiles, Common Feel with Nortel appearance and user interface New integrated speakerphone, More 24 channel push-to-talk on WLAN Handset 6140, New three choices of battery packs New a/b/g radio Nortel WLAN Handset 2200 Enhancing the WLAN Handset Portfolio Nortel WLAN Handset

17 MOBILITY Rls.5.5 SIP DECT Solution Key Values > Conversion of today s DECT product to use CS 1000 SIP interface instead of TDM No more DMC cards Base Stations become DECT Access Points (DAPs) connected over LAN > DECT Manager Text / notification Benefits > Lower cost solution Does not need card slots Reduced DSP need in 1000E No dedicated base station cabling Backward compatible with current DECT handsets with great price/performance ratio DECT Access Points 4065R Enterprise IP Network Ethernet Switch CS 1000 Rls.5.5 DECT Messenger Making a Great Wireless Solution Even Better SIP Access Port 17

18 MOBILITY Rls.5.5 Mobile Extension for Generic Cell Key Values > Enables generic mobile phones connected to a CS 1000 system to appear as an office extension > Incoming calls to an office phone number automatically call out to the mobile phone > Mobile user can use enterprise dial plan as if calls made from office extension Benefits > Single number > Single voic to check > Access to key CS 1000 features ESN dial Corporate directory service Conferencing service Device handoff between cell and desk phone > Easy and cost effective to deploy Set A CS1000 Set C Service DN or Mobile route ISDN User s mobile phone B Generic Cellular Device Voice only Service plan Mobile Network User s desktop phone B Extending CS 1000 Feature Set to Generic Cell Phones 18

19 MOBILITY Mobile Communication 3100 Series Key Values > Single Mode BlackBerry / Nokia / Windows Mobile Access to enterprise dial plan Corporate directory access Group call feature > Dual Mode Windows Mobile Automatic or Manual network selection Public Enhanced security VPN option Network Power management feature for extended battery life Benefits > Cost Savings Long distance phone calls routed over corporate network Cellular voic avoidance Advanced call control Free in building calls > Productivity One number across mobile and fixed devices Direct PBX extension dialling Corporate directory and click to dial PBX call handling features (call forwarding, transfer, DND) Single voic > Management control Consolidated services Private dial plans Call Detail recording Enterprise Private Network Cellular Extending CS 1000 Features to Smartphones and Windows Mobile 19

20 MOBILITY MC 3100 for BlackBerry / Nokia / Windows Mobile Single-mode (Cellular) > Single Mode CS 1000 (5.5) w/ SPS > Nokia/BlackBerry/WM (5.0/6.0) w/ cellular data plan (GPRS/EDGE, 1xRTT/EVDO) > Mobile Communication Client 3100 > Mobile Communication Gateway 3100 (w/ integrated admin tool) MCC 3100 All voice carried over cellular voice network Cellular Voice Network (GSM or CDMA) Enterprise Network SIP Comm Server Nokia/BlackBerry /Windows Mobile (Cellular-mode) HTTPS signaling to MCG 3100 over cellular data network Cellular Data Network (GPRS/EDGE or 1xRTT/EVDO) Internet LDAP MCG 3100 Active Directory Improving Productivity by Leveraging the Smartphone Infrastructure 20

21 MOBILITY MC 3100 for Windows Mobile Dual-mode (Cellular / Wi-Fi) > Communication Server 1000 (5.0) or MCS 5100 (4.0) > Windows Mobile (5.0) dual-mode (cellular/wi-fi) device > Mobile Communication Client 3100 for Windows Mobile (VPN optional) > WLAN and/or Wi-Fi Access Carrier Network Cellular provider services Cellular Cellular Enterprise Network Comm Server MCC 3100 Windows Mobile (5.0) Device (Cellular/Wi-Fi) Wi-Fi WLAN Internet VPN Gateway Native Enterprise SIP Communication Services Wi-Fi On-site Mobility plus Cellular / Mobile Substitution 21

22 MOBILITY IP Softphone 2050 Rls.3.0 Key Values > New security features in the IP Softphone 2050 Release 3 include srtp, secure Unistim > Active call failover feature > Supports of 3rd party headsets > QoS enhancements with GIPS support including PC based echo cancellation > Languages support for Chinese (traditional and simplified), Korean, Hebrew, Arabic > Operates on both Microsoft Windows based desktop and portable device IP Softphone 2050 for Windows Mobile Benefits > A softphone application for teleworkers, roadwarriors and call center agents > Flexible, affordable soft client which delivers the same professional-level business-grade Enterprise telephony features to that of hard clients > Consistent UI and feature parity to that of hard clients > Simple to deploy Simple and Affordable Soft Client Solution IP Softphone 2050 for Windows PC 22

23 FLEXIBILITY Rls.5.5 IP Phone 1200 Series Value Line Key Values > Industrial design complementary to IP Phone 1100 Series Small footprint More keys for access to lines, features, busy lamp field indication Single color sets Support 10/100BT Text based displays Benefits > SIP-Ready firmware > Improved functionality > A value-line of IP phones that delivers best ROI for great Business Flexibility IP Phone 1200 Series Complete Family of Value-Line IP Phones 23

24 FLEXIBILITY Rls.5.5 IP Phone 1210 Single Line IP Phone > Display is 143 x 32 pixels, 3 lines x 24 characters > Four context-sensitive soft keys > Two Shortcut/Feature Keys > Defaults are Services and Conference > Eight fixed telephony keys (three with integrated LED status) > Handsfree, Headset, Volume Up/Down, Mute, Hold, Goodbye & Applications > Key Functional Attributes: > 10/100 Base-T LAN with integrated PC Port > Two way speakerphone > Integrated headset port for optional wired Headset > Visual ringing alerter / MWI > Active Ethernet link LED indication > 802.3af PoE (Class 2) or optional AC local power option (Same global power supply as IP Phone 1100 and IP Phone 200x) > Two position fixed stand (25 and 55 degrees) plus integrated wall mount > Color: Charcoal IP Phone 1210 Standard-Level IP Phone Lobby or common areas Light call activity 24

25 FLEXIBILITY Rls.5.5 IP Phone 1220 Multi-line IP Phone > Four line / self-programmable features > Display has 5 lines x 25 character > Four context-sensitive soft keys > Six Shortcut/Feature Keys > Defaults are Conference, Services, Quit, Message, Redial, Directory > Eight fixed telephony keys (three with integrated LED status) > Handsfree, Headset, Volume Up/Down, Mute, Hold, Goodbye & Applications > Key Functional Attributes: > 10/100 Base-T LAN with integrated PC Port > Two way speakerphone > Active Ethernet link LED indication > Integrated headset port for optional wired Headset > Visual ringing alerter / MWI > Compatible with optional Key Expansion Modules > 802.3af PoE (Class 2) or optional AC local power option (Same global power supply as IP Phone 1100 and IP Phone 200x) > Two position fixed stand (25 and 55 degrees) plus integrated wall mount > Color: Charcoal IP Phone 1220 Intermediate-Level IP Phone Ideal for Office workers Moderate call activity 25

26 FLEXIBILITY Rls.5.5 IP Phone 1230 Multi-line IP Phone > Up to ten line / self-programmable feature keys > Display has 9 lines x 25 character > Four context-sensitive soft keys > Six Shortcut/Feature Keys > Defaults are Conference, Services, Quit, Message, Redial, Directory > Eight fixed telephony keys (three with integrated LED status) > Handsfree, Headset, Volume Up/Down, Mute, Hold, Goodbye & Applications > Key Functional Attributes: > 10/100 Base-T LAN with integrated PC Port > Two way speakerphone > Integrated headset port for optional wired Headset > Visual ringing alerter / MWI > Active Ethernet link LED indication > Compatible with optional Key Expansion Modules > 802.3af PoE (Class 2) or optional AC local power option > Two position fixed stand > (25 and 55 degrees) plus integrated wall mount > Color: Charcoal IP Phone 1230 Premium-Intermediate Level Ideal for Knowledge workers & managers 26

27 FLEXIBILITY Rls.5.5 IP Phone Expansion Module 12 Key LCD-Based IP Phone 1200 Series Expansion Module > Vertical design for smaller desktop footprint > Compatible with IP Phone 1200 Series > IP Phone 1220 > IP Phone 1230 > Fixed stand (two position) plus integrated wall mount > Color: Charcoal > DA Pro Compatible IP Phone 1200 Series KEM 12 Self-programmable Keys with LCD display for 10 characters plus Icon per each line LCD KEMs cascade up to 7 modules 27

28 FLEXIBILITY IP Phone Portfolio Options IP Phone 1100 Series IP Phone 1110 (Standard-Level) IP Phone 1120E (Intermediate-Level) IP Phone 1140E (Professional-Level) IP Phone 1150E (Contact Center) Expansion Module IP Phone 1100 Series IP Phone 2000 Series IP Phone 2001 (Standard-Level) IP Phone 2002 (Intermediate-Level) IP Phone 2004 (Professional-Level) IP Phone 2007 (Advanced-Level) Expansion Module IP Phone 2000 Series IP Phone 1200 Series IP Phone 1210 (Standard-Level) IP Phone 1220 (Intermediate-Level) IP Phone 1230 (Premium Intermediate-Level) Expansion Modules 12-Key LCD Broad IP Phone Portfolio for Greater Business Flexibility 28

29 FLEXIBILITY Rls.5.5 IP Phone Provisioning Key Values > Provide alternative mechanisms to program the settings currently performed through the local configuration menus > Phase 1 Enhanced DHCP Provisioning Expanded DHCP Options Delivered with CS 1000 Rls , 1100, and 1200 Series > Phase 2 Auto Provisioning Set provisioning via TFTP Planned Availability 2Q and 1200 Series Benefits > Removes the need for a trained Technician to walk desk-to-desk configuring a Nortel IP Phone Auto-provisioning TFTP 802.1ab DHCP Simplifying IP Phone Configuration Process 29

30 FLEXIBILITY Rls.5.5 Telephony Manager TM Key Values > Mixed Web and Windows application suite with network level navigation > Touches all FCAPS Configuration: all customers Faults: target 50 systems or less Accounting: small to medium customers > CS 1000 Telephony Manager 3.1 An integrated FCAPS suit for M1/CS1000 management A Service Update (SU2) will be available to support CS 1000 Release 5.5 > IP Phone 1200 Series Support > Mobile-X Release 1.0 Print Graphs and Reports Traffic, Directories Moves, Adds, & Changes Telephony Manager Telecom Billing Navigate Systems Monitor Faults & Perform Maintenance A Fully Featured Suit of Management Tool 30

31 FLEXIBILITY Rls.5.5 Product Enhancements Modem / Fax Enhancement > Super G3 Modem / Fax Support at V.34 Speeds (33.6 Kbps baud rate) on both IP Peer virtual trunks and IP Lines Modem / Fax Pass Through > Enhancing existing Modem / Fax operation with modem pass through Detects modem tones for quick DSP reconfiguration from voice configuration Passes modem signals over the WAN Performs proper switchover to pass traffic on a bearer channel Detects modems at speeds up to V.34 Call Diverted to a CallPilot Service Directory Number SDN > User can call forward all incoming calls from a customized CP application linked to an associated SDN DTMF Digit Variable Length > RFC2833 implementation supports Digital Phones and selected IP Phones Platform Enhancements for Improved ROI 31

32 PRODUCTIVITY Rls.5.5 Exchange 2007 Unified Messaging Innovative Communications Alliance (ICA) Key Values > Delivering Unified Messaging capabilities with Microsoft s Exchange 2007 Integrated in CS 1000 Rls.5.5 > Direct SIP Interop with Exchange UM > Exchange/UM server 2007 Features set Auto-Attendant Subscriber Access Call Answer Play-on-Phone Message Waiting Indicator (GeomantMWI) Benefits > One user experience > Access via Outlook, mobile, web & ordinary telephone > Single directory to manage , voic Seamless Integration of Exchange UM with CS

33 PRODUCTIVITY Rls.5.5 Converged Office Evolution Innovative Communications Alliance (ICA) Key Values > OCS 2007 is evolution of Microsoft s LCS 2005 product Significant new changes from LCS 2005 solution with a new architecture > Nortel is the lead PBX vendor supporting interop CS 1000 interop with OCS 2007 is different from LCS 2005 Integrated patch in CS 1000 Rls.5.5 Keycode in CS 1000 (post launch enabled) Benefits > Tightly integrated CS 1000 Business Grade Telephony and services with Microsoft OCS 2007 > Increasing employee productivity through industry s best converged office solution Industry Leading Converged Office Solution 33

34 PRODUCTIVITY Service Oriented Unified Communications with IBM Key Values > Combines the collaboration capabilities of Nortel MCS 5100 with IBM Lotus Notes MCS Access provided via plug-in to IBM Lotus Notes > Nortel Unified Communications with IBM Sametime Nortel voice communications with IBM Sametime Integrated telephony (Click-to-call, Click-to-conference), Telephony/location presence, Contextual services (conferencing with IM, with collaboration) to the IBM Suite Benefits > Communications enabled applications for accelerated business processes and customer service Nortel-IBM Leading the Enterprise Transformation 34

35 PRODUCTIVITY Application Gateway 2000 Key Values > Increased Scalability Application Gateway 2000 running on IBM Gateway X306 Server Hardware Twice the capacity (1000 concurrent sessions) of Application Gateway 1000 Up to four AG 2000 can be clustered > Usability Improvements Reduced steps to activate Zone Paging and increased flexibility in Zone Paging administration > Operational Improvements Broadcast Server time (NTP) synchronization Licensing supported within Nortel Keycode Retrieval System Benefits > Delivering optimized content and applications to IP phones Enhancements for Improved Productivity 35

36 CS 1000 Release 5.5 Summary CS 1000 Rls.5.5 is your Cornerstone for Unified Communications MOBILITY FLEXIBILITY PRODUCTIVITY > Mobility Portfolio Complete Fixed Mobile Convergence suite of options enabling greater employee productivity and customer responsiveness > Flexibility in Platforms Delivering greater business flexibility with more choice in desktop offerings and platform enhancements for improved ROI > Productivity Solutions Integrating highly flexible unified communications solutions to deliver productivity improvements and a competitive edge 36

37 Nortel s Synergy Strategy > Experience in user-centric business telephony > Over 100 years of industry experience > Partnerships for communications-enabled business applications > Proven track record in delivering reliability and security > Trusted relationships with some of the largest and most demanding global corporations and government entities Carrier Wired Infrastructure Applications Wireless Enterprise Business Made Simple 37

38 Thank You