The Sales and Services Graduate Trainee Program at E.ON

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1 The Sales and Services Graduate Trainee Program at E.ON

2 E.ON a company shapes the future Individual paths. Common goals. As a forward-thinking company, E.ON is committed to ensuring safe, economical, and environmentally friendly energy, from its generation through to its distribution. We offer our graduate trainees an attractive working environment with first class development opportunities. Climb aboard the energy business of tomorrow. Our company supplies more than 30 million customers worldwide with electricity and gas. The broad spectrum of our activities will give you ample opportunities to contribute your own professional expertise, personal enthusiasm, and powers of persuasion. This is your chance to become actively involved in shaping our future! As a graduate trainee in the Sales and Services Program, your career path will take you into a field concerned with managing holistic services. You will make correlations throughout the whole company here and gain a thorough insight through a variety of projects into new areas, such as Smart Home, E-Mobility, and Net Promoter Score to help shape the future focus of our distribution and service provision.

3 Focus on the customer The competition in the energy market in Germany is becoming increasingly fierce: customer expectations and their willingness to switch their supplier are on the increase. The issue of customer loyalty is therefore extremely relevant to our sales operations. From product development via customer contact management through to comprehensive service activities: with us you will be dealing with the very latest energy trends and experiencing first hand how our projects are constantly being adapted to suit shifting customer needs and what we at E.ON mean by a consistent focus on the market and the competition! As a graduate trainee you ll never be far from the customer: E.ON Vertrieb Deutschland manages the operational electricity and gas sales business and carries out functions such as energy procurement, product development, and marketing. The regional distribution companies support our private, business, and industrial customers. E.ON Energy Sales and E.ON Ruhrgas Front Office serve pan-european industrial customers and power supply companies that redistribute energy. E wie Einfach is our low-cost electricity and gas supplier for household customers in Germany. E.ON Service Plus and E.ON Best Service undertake important service functions that are necessary for processing end customer business.

4 Our energy is your passion Are you keen to underpin your studies with practical experience and to gain a broad overview? If so, we can offer you the ideal introduction to the energy industry! Entry Your start at E.ON will be individually tailored to you. Over the course of an 18- month, individually planned program you will pass through various different placements, giving you the chance to become familiar with those areas of our business that are related to your specialist field. Mentoring Your personal mentor and your contact partner in the HR department will provide you with constant support and career coaching when it comes to planning your program. They will help you to develop specialist know-how and make the most of your personal strengths. Further education Regular meetings and group workshops are organized for all graduate trainees, where they can exchange ideas with experts about strategic issues, such as smart metering, customer loyalty, procurement, and product development. You will learn about project management and presentation techniques, and will practice how to make business decisions in a business simulation. The benefit: you will get better and better, plus you can meet other graduate trainees and expand your personal network.

5 Paths you will take. Strengths you will need. As our graduate trainee you will complete at least three different placements, chosen together with your mentor in line with your particular specialist field. Possible areas of work might be energy procurement (electricity/gas), claims management or external sales. The fields of marketing, customer center management, private and industrial customer management or sales controlling are also open to you as a graduate trainee. You will immerse yourself in customer contact management, a field of increasing importance, and experience first hand how we acquire and retain major customers with this advanced support concept that encompasses a number of tailored services (e.g., billing heating costs, issuing an energy passport). Regardless of which path you take in the end: you will always be involved in day-today operations and you will play an active role in successfully organizing projects. And now it s your turn We d love to have your energy! And all the expertise you have gained from a good university degree in one of the following subjects: electrical engineering, industrial engineering, business studies with focus on marketing or economics each with a technical basis. Moreover, you will have completed at least two internships in sales or customer service. You have a good command of the English language and very good German skills. Are you willing to travel, enjoy fascinating challenges, and impress as a communicative team player? In this case, you should take a look at all the details and current graduate traineeship listings at

6 E.ON Energie AG Brienner Strasse Munich Germany 11/2010

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