1 in brief 2013
2 2 cic in brief Profile of is the holding company and network bank for the Greater Paris region. It federates five regional banks and subsidiaries specialized in all finance and insurance business lines in France and abroad. 4,569,510 customers including: 3,778,772 individuals 72,200 associations 602,323 self-employed professionals 116,215 corporates 20,446 employees* 2,074 branches in France 3 foreign branches, 34 representative offices and 29 private banking offices outside France The group s activity is organized around five core businesses Retail banking encompasses the banking network comprising the regional banks and in the Greater Paris region and specialist activities whose products are distributed through this network: life and property-casualty insurance, equipment and real-estate leasing, factoring, fund management, employee savings plans and real estate. Financing encompasses credit facilities for large corporates and institutional customers, specialized financing (export, project and asset financing), together with international operations and foreign branches. Capital markets activities comprise investments in interestrate instruments, equities and foreign currencies, together with brokerage services. provides expertise in asset management and estate planning to entrepreneurs and private investors. It draws on the expertise of the group s specialist business lines and subsidiaries in France and abroad. Private equity comprises equity investments, M&A advisory services and financial and capital markets engineering. It is organized around two businesses: CM- Capital Finance and CM- Investissement. is one of the leading players in this segment in France outside the Paris region. Data as at 31 December 2012 * Full-time equivalent
3 cic in brief 3 Service offer endeavors to establish a lasting relationship with its clientele of retail customers, associations and professional and corporate customers. To help serve them, it constantly upgrades its branch network (24 new openings in 2012) and enhances its remote banking services by expanding its network of automatic teller machines and adding new Filbanque functions (new account management settings and applications for smartphones and touchscreen tablets are among the most recent). Drawing on the strength and solidity of the Crédit Mutuel- group, it provides an ever more efficient range of services covering banking, insurance and new technologies, including remote surveillance and mobile telephony, and adapted to young people in all age groups. provides high value-added services to a clientele of high-net-worth customers and senior executives through its private banking entities in France and abroad. 3,778,772 individuals meets its customers expectations by listening and responding to their needs, making the right expertise available, and providing local decision-making capacity. Making banking easy In today s world, it is essential to be able to contact your bank, freely and at all times. With Filbanque, whether you are at home, in the office or out in the street, you can carry out most transactions and make payments in all security, follow the stock market or access your insurance policies. A single subscription is all that is needed to manage your account by Internet, WAP, I-mode or telephone. Personal contracts (Contrats Personnels) include a service package: you choose the services that suit you best and, with the Web option, you benefit from reduced rates if you receive your bank statements via cic.fr. Your payment instruments are accompanied by extensive guarantees. All cards incorporate the contactless payment function and some offer the Différé plus option, providing for payment in installments. With Crédit en Réserve and Allure Libre accounts or a personal loan, you are equipped to face any unforeseen expenses or impulse purchases. And with Etalis, you can stagger a large expense over several months after paying it. and hospitalization, with no conditions attached or medical questionnaires. Several levels of benefits are available if you wish to take out more comprehensive coverage. Building your capital and preparing the future With Epargne évolutive, the bank offers a range of flexible savings solutions tailored to your priorities: safety net savings, building capital, increasing capital, top-up income, tax optimization and transmission of assets. By combining Livret A Sup and LDD Sup savings plans, you can invest up to 200,000 on advantageous and flexible terms and with complete security. With the Compte évolutif, you benefit from a guaranteed interest rate that is known in advance and increases each year without you having to commit to a subscription period, and your capital remains available at all times. If you wish, you can receive accrued interest each quarter. Plan assurance vie, a multi-vehicle contract, adapts to your needs through three formulas. For an investment in the financial markets or in rental real estate, your advisor will recommend products best suited to your situation and objectives and can draw on the assistance of the bank s wealth management experts when necessary. Benefit from the most efficient new technologies Crédit Mutuel- has always made new technologies a central feature of its strategy, with innovative products and services designed to make life easier: mobile telephone services; Protection Vol (remote home surveillance); Web Conso, an online consumer credit facility, e-retrait to help out a relative by making money available at an automated teller machine in France, etc. In telephone services, Mobile Cityzi enables you to pay for your purchases and to use public transport. The range of telephone service packages has been extended further, and if you buy several you can benefit from reductions and unlimited SMSs between different users with Avantage famille. Financing projects When buying a car, you can choose a specific car loan or opt for an all-inclusive long-term car rental solution. If you are planning to buy a house to live in or rent out, or to carry out home improvements, offers a comprehensive range of flexible and adaptable loans. Protecting your family and possessions Besides home and motor insurance, which cover all your needs starting from financing a project, our range of services also covers healthcare, retirement and personal insurance. Assurance Santé provides immediate and flexible coverage of consultations, basic care, dental care, optical needs
4 4 cic in brief 674,523 self-employed professionals and associations favors a dual approach to advise its clientele of trades people, small retailers, self-employed and independent professionals and farmers: a global approach covering both professional and personal aspects, as all entrepreneurs need to look after their businesses and their families and prepare the future from solid bases; and a range of tailored solutions. Services Saving time and reducing administrative tasks are priorities so as to be able to focus on the business: Contrat Professionnel Global comprises all the essential banking services bank cards, remote banking and means of payment insurence bundles their costs in a flat fee and adapts to your needs thanks to numerous options. s electronic payment solutions provide reassurance to your customers while optimizing your cash flows. CM- Paiement, a secure online payment solution, offers three formulas according to the size of your e-commerce site. Two others are specific to mail-order sales and associations. With the Prévention fraude module, you can set filter terms for payments considered too risky. Financing With Créa, business creators and acquirers have access to a comprehensive and tailored solution encompassing the initial financing, such as the PCE subsidized business creation or entrepreneur s loan, daily management, social security protection and advice both before and after launching a project. s discount, factoring and receivables assignment (Dailly act) services and overdraft facilities finance your operating cycle and meet your cash requirements. And you can delegate the sending out of reminders to recover unpaid receivables with Assistance Recouvrement. The range of equipment and materials financing solutions is exhaustive, including leasing options with all-inclusive offers such as Flash association and Autoconfort, which combine a maintenance contract with a long-term vehicle lease, as well as remote surveillance of your business premises with Protection Vol Pro. Savings and wealth management Your objectives and your requirements evolve over time: tax optimization, building capital, investing, preparing for retirement, transmitting wealth, etc. Your relationship manager will help you draw up a personalized strategy. Employee savings plans are tax-efficient methods of remunerating you and your employees, as well as motivating and increasing the loyalty of your staff. Force 3 Epargne (PEI) and Force 3 Retraite (PERCOI) collective retirement savings plans are available to you if you have at least one employee. Personal insurance As an entrepreneur, you need to protect your family and your company. TNS Prévoyance offers a choice between a capital sum or an annuity in the event of your death; daily indemnities enabling you to maintain your earnings in the case of incapacity to work and an education allowance. And Homme clé provides insurance against the absence of employees who are key to the functioning of your business.
5 cic in brief 5 116,215 corporates Relationship managers are in close contact with businesses of all sizes and their executives and provide them with their extensive expertise, which draws on the innovation capacity and the business centers of Crédit Mutuel-. Flow management Encompassing the monitoring, management and security of financial inflows and outflows and the optimization of cash surpluses, our innovative electronic payment, bank connectivity and remote banking services are at the cutting edge of technology. The group is highly involved in the SEPA project, which it has been instrumental in developing, and helps businesses migrate to new file exchange protocols and to introduce suitable formats. CM- has also participated in the introduction of SEPAmail, a new electronic invoice payment solution. Cash management By investing in term deposits, including those at step-up rates, CDN negotiable term deposits, BMTN medium-term negotiable notes and Acti-trésorerie, you automatically boost the return on your cash in complete security. And s trading specialists guide you in your choices to protect you against currency and interest-rate risks. International is your day-to-day partner for obtaining information, identifying suitable contacts, targeting potential clients, financing your development and determining your means of payment. Through its 37 international branches and representative offices, as well as specialist subsidiaries such as CM- Aidexport, it can offer ad hoc services, such as market research, organization of trade missions, country days, partnerships and setting up of operations, among others. Operating cycle We offer numerous solutions to finance your operating cycle, including surety bonds, guarantees, receivables assignment and short-term loans. InfoRisk assesses the financial health of your business partners, and CM- Factor s factoring agreements can protect your business, whatever its size, against the risk of payment default, thereby securing your trade receivables. Investment Whether for creating or taking over a business, acquiring or renovating its production facilities or innovating, s solutions range from conventional loans to real estate, equipment or vehicle leasing and finance. Social engineering Deferred collective remuneration (profit sharing, incentive plans and employee savings plans) and group insurance cover (retirement indemnities, plans under Article 39/83 of the French Tax Code, health and personal insurance) are fully covered in an advantageous tax framework. And with Plan Retraite Evolutif, which is designed to adapt to changes in your company and in the business cycle and combines the advantages of the PERCO collective retirement savings plans with those under Article 83, you can optimize your remuneration policy while controlling your expenses. Financial engineering From creation to expansion, growth through acquisitions and transmission, can help you at each key phase of a company s life with a variety of often complex financial, legal and accounting issues.
6 6 cic in brief Activity of the regional banks (Greater Paris region) (1) Total customers: 702,443 individuals 583,385 associations 11,737 self-employed professionals 92,343 corporates 14,978 ATMs 307 Customer loans 15,439 Customer deposits 16,602 Managed savings 10,118 P&C insurance (no. contracts) 418,596 Nord Ouest Total customers: 757,310 individuals 639,489 associations 9,895 self-employed professionals 88,778 corporates 19,148 ATMs 337 Customer loans 16,110 Customer deposits 12,959 Managed savings 8,118 P&C insurance (no. contracts) 549,741 Ouest Total customers: 716,747 individuals 590,535 associations 10,383 self-employed professionals 94,331 corporates 21,498 ATMs 386 Customer loans 17,125 Customer deposits 12,217 Managed savings 9,248 P&C insurance (no. contracts) 477,521 Est Total customers: 1,024,345 individuals 864,618 associations 14,439 self-employed professionals 122,736 corporates 22,552 ATMs 497 Customer loans 21,769 Customer deposits 15,612 Managed savings 10,514 P&C insurance (no. contracts) 656,421 Sud Ouest Total customers: 418,327 individuals 333,173 associations 8,074 self-employed professionals 66,380 corporates 10,700 ATMs 357 Customer loans 8,637 Customer deposits 6,307 Managed savings 3,275 P&C insurance (no. contracts) 274,266 Lyonnaise de Banque Total customers: 950,338 individuals 767,572 associations 17,672 self-employed professionals 137,755 corporates 27,339 ATMs 592 Customer loans 23,339 Customer deposits 18,482 Managed savings 12,654 P&C insurance (no. contracts) 613,722 (1) Data for the retail banking network. Data at 31 December, 2012, end-of-month principal amounts in millions of euros.
7 cic in brief 7 (1) 6 avenue de Provence Paris Tel: +33 (0) Chairman and chief executive officer: Michel Lucas Deputy chief operating officer: Alain Fradin Deputy chief executive: Philippe Vidal Director of the retail banking network: Daniel Baal Director of the corporate banking network: René Dangel Nord Ouest (2) 33 avenue Le Corbusier Lille Tel: +33 (0) Chairman and chief executive officer: Stelli Prémaor Deputy chief operating officers: Éric Cotte Bernard Duval Ouest (3) 2 avenue Jean-Claude Bonduelle Nantes Tel: +33 (0) Chairman and chief executive officer: Michel Michenko Deputy chief operating officers: Michel David Laurent Métral Lyonnaise de Banque (5) 8 rue de la République Lyon Tel: +33 (0) Chairman and chief executive officer: Rémy Weber Deputy chief operating officer: Isabelle Bourgade Sud Ouest (6) Cité Mondiale 20 quai des Chartrons Bordeaux Cedex Tel: +33 (0) Chairman and chief executive officer: Pascale Ribault Est (4) 31 rue Jean Wenger-Valentin Strasbourg Tel: +33 (0) Chairman and chief executive officer: Nicolas Théry Deputy chief operating officers: Luc Dymarski Pierre Jachez
8 8 cic in brief Simplified organization chart The percentages indicated represent the percentages of control exercised by within the meaning of Article L of the French Commercial Code. Companies that are not controlled by (less than 50% holding) are also held by Crédit Mutuel, as indicated opposite. They are thus controlled within the meaning of the same Article by the Crédit Mutuel- group. RETAIL BANKING NETWORK Nord Ouest Ouest Sud Ouest Est Lyonnaise de Banque PRIVATE BANKING (1) 62.7% Banque Transatlantique Dubly Douilhet Banque Suisse Banque de Luxembourg Private Banking- Banque Pasche PRIVATE EQUITY CM- Capital Finance SPECIALIZED BUSINESSES 23.5% 99.9% 99.2% CM- Asset Management CM- Gestion CM- Epargne Salariale CM- Securities CM- Bail 54.1% 95.5% CM- Lease CM- Factor CM- Aidexport INSURANCE 20.5% Groupe des Assurances du Crédit Mutuel SHARED SERVICES COMPANIES 12.5% Euro Information No capital GIE CM- Titres No capital GIE CM- Services (1) business is also conducted by s Singapore branch (in Singapore and via Investor Services Limited in Hong Kong). comprises: (Crédit Industriel et Commercial), the holding company and bank that heads the group. It is also the regional bank serving the Greater Paris region and houses the group s investment, financing and capital markets activities; five regional banks, each of which serves a clearly-defined region; specialist entities and service companies serving the entire group. Crédit Mutuel shareholdings by business: Specialized businesses CM- Asset Management: 76.5% CM- Bail: 0.8% CM- Lease: 45.9% CM- Factor: 4.5% Insurance Groupe des Assurances du Crédit Mutuel: 79.5% Shared services companies Euro Information: 87.5%
9 cic in brief 9 The strength of an international group 11 federations (1) Caisse Fédérale de Crédit Mutuel (Banks 82% ACM 18%) Regional banks and local banks 93% 6% Banque Fédérative du Crédit Mutuel (BFCM) 94% Caisses de Crédit Mutuel of the 11 federations Centre Est Europe Sud-Est Ile-de-France Savoie-Mont Blanc Midi-Atlantique Centre Dauphiné-Vivarais Loire-Atlantique Centre-Ouest Méditerranéen Normandie Anjou Financial Asset Management* Bail* Épargne Salariale* Gestion* Factor* Securities* Titres* Aidexport* BECM Sofémo Filaction ESN C2C Home Loan SFH Technology Euro Information EID - EIP EII EIS - Sicorfé EP Surveillance EIDS-ETS Euro GDS Euro P3C Euro TVS EurAfric Information IID / DPS Keynectis CardProcess EI Telecom Axxès EP Services Factor Soft Insurance GACM ACM Vie SAM ACM Vie SA Sérénis Vie ACM IARD Sérénis Assurances ACM Services Partners Assurances ACM Ré Agrupacio AMCI Desjardins RACC Seguros RMA Watanya Astree ICM Life Procourtage Real estate Sarest* Ataraxia* SOPARIM* SOFEDIM* AFEDIM* Gestion immobilière* Lease CMH* Banque Privée Banque Transatlantique (France, Luxembourg, Belgium, Singapore, Montreal) Banque de Luxembourg Suisse Banque Pasche Dubly Douilhet Private equity CM- Capital Finance 51% 50% 20% 26% 4.4% 50% Nord Ouest Est Ouest Sud Ouest Lyonnaise de Banque Banca Popolare di Milano Iberbanco Cofidis Banque Casino Banque de Tunisie BMCE Bank Banco Popular TargoBank (Spain) TargoBank (Germany) 6.60% 50% (1) Centre Est Europe; Sud-Est; Ile-de-France; Savoie-Mont Blanc; Midi-Atlantique; Dauphiné-Vivarais; Loire-Atlantique et Centre-Ouest; Normandie; Centre; Méditerranéen; Anjou. * CM- subsidiary U.K. United Kingdom Germany France Belgium 1 Luxembourg 2 Czech Republic Slovakia Switzerland 3 Hungary Portugal Spain Italy Morocco Tunisia 1 CM- Bail Belgique BT Belgium 2 Banque de Luxembourg BT Luxembourg Cofidis Partners (Insurance) ICM Life (Insurance) 3 Private Banking Banque Pasche Banque (Suisse)
10 10 cic in brief International and specialist network International network Europe Germany Wilhelm-Leuschner Strasse 9-11 D Frankfurt am Main Tel: Christoph Platz-Baudin Belgium and the Netherlands Banque Transatlantique Belgium Rue de Crayer, Brussels Tel: / cicbanques.be Gaétan Croen Spain Calle Claudio Coellon N 123 6ª planta Madrid Tel: /82 cicmadrid.com Rafael Gonzalez-Ubeda United Kingdom Veritas House 125 Finsbury Pavement London EC2A IHX Tel: Ubaldo Bezoari Hungary Budapesti kepviseleti Iroda Fö utca 10 H-1011 Budapest Tel: cicbudapest.hu Kalman Marton Italy Corso di Porta Vittoria, Milan Tel: Luigi Caricato Poland Ul Stawki 2 INTRACO 29 p Warsaw Tel: /02/03 cicvarsovie.pl Barbara Kucharczyk Portugal Avenida de Berna n 30, n A Lisbon Tel: /44 mail.telepac.pt Henrique Real Czech Republic Mala Stepanska Prague CZ Tel: Zdenka Stibalova Romania Str. Herastrau nr.1, etaj 2 Apt. 6, Sector Bucharest Tel: Georges Anagnostopoulos Russian Federation CIS 9, korp. 2A Kutuzovskiy prospekt Office Moscow Tel: cic-moscow.ru Nikita Stepanchenko Sweden, Baltic countries and Scandinavia Kronobergsgatan 27 SE Stockholm Tel: cic.pp.se Martine Wahlström Switzerland 29 avenue de Champel 1211 Genève 12 Tel: Nadine Johnson Turkey Suleyman Seba Cad. N 48 BJK Plaza A Blok K:4 D:41 Akaretler Besiktas Istanbul Tel: cicturkey.com Mehmet Bazyar Africa Algeria 38 rue des Frères Benali (ex-parmentier) Hydra Algiers Tel: / cicalgeria.com.dz Ahmed Mostefaoui Egypt 28 rue Cherif Cairo Tel: Hussein M. Lotfy Morocco 12 boulevard Brahim Roudani Résidence Zeïna 1 er étage appartement Casablanca Tel: / Karim Raoui Tunisia Immeuble Carthage Center Rue du Lac de Constance 1053 Les Berges du Lac Tunis Tel: / Emna Ben Amor Dimassi Middle East Lebanon and Middle East Achrafieh Rue de l archevèque Ghofrayel Immeuble Attar rdc gauche Beirut Tel: Blanche Ammoun United Arab Emirates Dubaï-Al Wasl-Sheikh Zayed Road Dubaï National Insurance Building 1 st Floor Office 106 PO Box: Dubai United Arab Emirates Tel: Blanche Ammoun Americas Brazil Do Brasil Rua Fidêncio Ramos, Andar Cj 132 CEP São Paulo SP Tel: brasil-cic.com.br Luiz Mendes de Almeida Chile Edificio World Trade Center Santiago Av. Nueva Tajamar 481 Torre Norte Oficina 1401 Las Condes Santiago de Chile Tel: cicsantiago.cl Sylvie Le Ny United States 520 Madison Avenue New York, N.Y Tel: Steve Francis Mexico Galileo 20 PH A Colonia Polanco CP Delegacion Miguel Hidalgo Mexico D.F. Tel: Olivier Soulard Venezuela Centro Plaza Torre A Piso 12 Oficina 1 Avenida Francisco de Miranda Caracas Postal address: Apartado Postal Caracas 1060 Tel: / cicvenezuela.com.ve Pierre Roger Asia East China/Shanghai Room 2005 Shanghai Overseas Chinese Mansion N 129 Yan An Xi Road (w) Shanghai Tel: / cicshanghai.cn Shan Hu North China/Beijing Room 310, Tower 1, Bright China Chang An Building N 7 Jianguomennei Dajie Dong Cheng District Beijing P.R. Tel: /68 Wenlong Bian South China/Hong Kong 22 nd Floor, Central Tower 28 Queen s Road Central Hong Kong Tel: cichongkong.com Pierre Garnier South Korea Samsug Marchen House 601 Il-San-Dong-Ku Jang-Hang-Dong-2-Dong 752 Goyang South Korea Tel: Isabelle Hahn India A-31 Feroz Gandhi Marg Lajpat Nagar Part 2 New Delhi Tel: Mathieu Jouve Villard
11 cic in brief 11 Indonesia Wisma Pondok Indah 2 Suite 1709 Jalan Sultan Iskandar Muda Pondok Indah Kav. V-TA Jakarta Selatan Tel: /09 cicindonesia.co.id Japan Sun Mall Crest Shinjuku Shinjuku-ku Tokyo Tel: Frédéric Laurent Singapore 12 Marina Boulevard #37-01 Marina Bay Financial Center Tower 3 Singapore Tel: singapore.cic.fr Jean-Luc Anglada Taiwan 2F, N 61, Tien-mou West Road Taipeh Tel: /46 Henri Wen Thailand Amarin Tower 10 th floor Ploenchit road Lumpini Pathumwan Bangkok Tel: Abhawadee Devakula Vietnam c/o Openasia Consulting Limited 6B Ton Duc Thang Street 1 st Floor District 1 Hô Chi Minh City Tel: openasiagroup.com Daitu Doan Viet Oceania Australia Suite 1503, Level 15 Chifley Tower 2 Chifley Square Sydney NSW 2000 Australia Tel: Specialist network France Banque Transatlantique 26 avenue Franklin D.Roosevelt Paris Tel: +33 (0) Chairman and chief executive officer: Bruno Julien-Laferrière Chief operating officer: Hubert Veltz Private equity CM- Capital Finance 4-6 rue Gaillon Paris Tel: +33 (0) Chairman of the executive board: Antoine Jarmak Members of the executive board: Carl Arnou Pierre Tiers Belgium Banque Transatlantique Belgium Rue De Crayer, Brussels Tel: Fabrice de Boissieu Michel de Villenfagne United Kingdom Banque Transatlantique 125 Finsbury Pavement London EC2A IHX Tel: banquetransatlantique.com Elisabeth A. Markart Luxembourg Banque de Luxembourg 14 boulevard Royal L 2449 Luxembourg Tel: Pierre Ahlborn Philippe Vidal Banque Transatlantique Luxembourg 17 Côte d Eich BP 884 L 2018 Luxembourg Tel: banquetransatlantique.lu Didier Huard Mériadec Portier Switzerland Private Banking- Banque Pasche 10 rue de Hollande Case Postale Genève 11 Tel: Christophe Mazurier Banque (Suisse) SA 13 place du Marché 4001 Basel Tel: Thomas Müller Philippe Vidal Banque Transatlantique Private Wealth Avenue de Champel 29 Genève 1206 Tel: transatlantiqueprivatewealth.ch Nicolas Paillard Canada Banque Transatlantique 1170 rue Peel Bureau 601 Montreal (Quebec) H3B 4P2 Tel: banquetransatlantique.com David Eap United States Banque Transatlantique 520 Madison Avenue New York, N.Y Tel: banquetransatlantique.com Pascal Le Coz Hong Kong Banque Transatlantique 22/F, Central Tower 28 Queen s Road Central Hong Kong Tel: banquetransatlantique.com Juliette Michelon-Tang Investor Services Limited 22 nd Floor, Central Tower 28 Queen s Road Central Hong Kong Tel: Timothy Lo Singapore Banque Transatlantique 12 Marina Boulevard # Marina Bay Financial Center Tower 3 Singapore Tel: banquetransatlantique.com Yves Pinsard Singapore 63 Market Street #15-01 Singapore Tel: Paul Kwek
12 a French limited company (société anonyme) with share capital of 608,439,888 6, avenue de Provence Paris Swift CMCIFRPP Tel: +33 (0) Paris Trade and Companies Registry no Register of Insurance Intermediaries no (www.orias.fr) Bank governed by Articles L et seq. of the French Monetary and Financial Code for transactions carried out in its capacity as an insurance intermediary May 2013 Photos: Caroline Doutre