Billing & Customer Care

Transcription

1 Billing & Customer Care

2 Any service. Any Content. Any network. Future proof Billing & Customer Care software for any service With Billiant, Caleo provides a billing & customer care solution with genuine flexibility supporting any kind of complex service and gives the multi service provider the possibility to offer differentiated services to get a competitive edge on the market. Designed for growth, Billiant is an innovative billing, customer care and service management solution. It has been designed to exceed the requirements of medium sized and fast growing service providers and operators, but yet offer a low entry step for startups.

3 Functional overview Billiant Functional overview Flexible Service Management. real-time rating. Endless combinations of pricing models Service delivereing elements Plug-ins Billiant Third party systems Billiant offers an innovative service management funtionality can be used, combining one-off prices, event prices, recurring Files Network elements Number port Skanova CDRs & Log-Files Databases Mediation systems & SNMP devices TCP/IP FTP OTHER FTP JBDC TCP/IP Customer care Provisioning Order management Service management System admin. Job mgmt. Inventory mgmt. Collection Rating Invoicing Reports Database A P I Data mining CRM Resellers Fraud systems... CTI which is truly flexible. Totally detached from any technical constraints, new services can rapidly be created, including price schemes and management of revenue sharing with partners and resellers. Real-time rating and unique data collection. The rating process starts with the unique innovative solution for data collection. There is no need for expensive additional mediation systems. Billiant s multidimensional rating model prices and multidimensional usage pricing. Billiant offers a vast array of discounting possibilities including campaign pricing and F&F style functions and buckets, which allows giving free usage to customers. Advanced Invoicing features. Billiant s flexible billing cycles gives you the opportunity to set up the invoicing to meet your requirements. The advanced job handling functionality gives you full A&R/Printing ERP/Financial allows using almost any type of event information to charge for usage. The distributed rating engine offers true control over invoice jobs, and makes it possible to invoice customers at any time for existing balances. Future proof A generic architecture caters for possibilities to support future services Uses modern technologies like Java, SQL, XML etc Extensible through plug-in architecture Constantly developed, adding new functions and meeting new market requirements Feature rich Supports any service and a vast array of pricing models Real time and batch rating, built to scale Support for both Post-paid and Pre-paid services (Hot Billing) High level of process automation Intuitive and flexible graphical interfaces Integrated Billing and Customer Care for full control Affordable Functionality and scalability matching systems targeted for national Telco s License investment and total cost of ownership in sync with today s tough market requirements Fast implementation on well-known and low cost standard technology, with reasonable hardware requirements

4 Technical facts: Windows Server 2003 / MS SQL Server 2005 Application built in Java/J2EE Time crtitical processes in C++ Open APIs (Java, XML, CSV) Client runs on any OS Automatic Service Activation. User Friendly Customer Care. Allows high level of business process automation. Trough a unique plug-in framework, provisioners are The Customer Care functionality allows for assigning The design of Billiant s order based architecture in easily created and set up. Combined with Billiant s built in different customer categories to different CSRs. Through combination with the flexible integration frameworks for order management the whole provisioning work flow can the intuitive user interface hierarchies, customers and Data Collection, Provisioning and Job Management make be automated. subscriptions are managed. Wizards assist in carrying out it possible to automate many of the operator s processes, complex tasks. Billiant also offers the opportunity to use either reducing errors and cutting costs. Ready-to-use Provisioning Software, the built in customer care system or to integrate through APIs. preintegrated with commonly used interfaces and Multi-language and multi currency. middleware for mobile and fixed telephony operators, Customer Self Care. The Billiant GUI interfaces are all translatable through broadband operators, IP-TV operators and more. This Billiant enables the operator to let the end-customers access simple editing of text files. The entire GUI or only certain software can be used as is, but can also be easily modified information trough a web interface. They have access to their parts can be translated to one or more languages, and according to the operator s requirements. updated invoice status and control of their subscription data. the settings on the user s PC will determine the language used. Billiant also handles multiple currencies, allowing operators to sell services in several countries from the same Caleo Technologies is a trademark of Caleo Technologies AB. Other products and company names mentioned herein may be the trademarks of their respective companies. Billiant installation.

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