IT services for students

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1 IT services for studets Coect to the Iteret Fid a PC o campus Access your Pritig & photocopyig E-resources, eportfolios & Blackboard IT help ad support

2 Newcastle Uiversity apps Free from your app store Dowload the Newcastle Uiversity app ad view your timetable, fid the earest available PC, maage your library accout ad keep up-to-date with the latest Uiversity/NUSU ews ad evets. There s also liks to more great Uiversity apps icludig Blackboard Mobile Lear, so you ca access coursework o the move.

3 Welcome Get started with IT User Name ad password , filestore ad software Coect to the Iteret Fid a PC o campus Pritig ad photocopyig E-resources, eportfolios ad Blackboard IT help ad support PC cluster ad library map Details i this booklet are correct at time of goig to press but may be subject to chage. IT Service 08/15

4 Get started with IT The IT Service provides the mai computig ad IT facilities at the Uiversity. IT help ad support Your Smartcard You ca log ad track requests for help ad support olie at NUService: uservice.cl.ac.uk Smartcards are issued durig welcome week i the Kig s Road Cetre. After this you ca pick oe up from the Robiso or Walto Libraries. Cotact the IT Service Desk IT Service iformatio ad guides Smartcards give access to the followig: Uiversity Libraries 24hr computer clusters Uiversity Sports Cetre Fid out about all IT services at Ope Access Cetre for Laguages Access to some buildigs Visit us i perso Library photocopyig Staffed IT Service Desks are available: Old Library Computer cluster 1.57 Robiso Library Computer cluster, Level 2 It s importat to carry your card with you ad keep it safe. Keep your Smartcard safe A replacemet costs 10 from the Robiso or Walto Library. 2

5 Logi Name & password Before you arrived at Uiversity, you should have received your user ame ad password i a letter or . You ll eed these to log o to campus PCs ad access your Uiversity . User Name Your User Name is the letter b followed by the middle 7 digits of your studet umber (foud o your Smartcard). Problems loggig i? Check you re usig the right password (ot your S3P oe) ad remember it s case-sensitive. If you re still havig problems or you ve forgotte your password, cotact the IT Service Desk o or visit the staffed IT Service Desks i the Old Library or Robiso Library. E.g. If your studet umber is , your user ame will be b Password You re advised to chage your password the first time you log o. Use a miimum of 8 characters ad iclude at least oe UPPERCASE ad oe lowercase letter ad a umber. You ll also be set a separate S3P password; this is oly for the Studet Self Service Portal where you register for your course, pay fees, update persoal details ad select modules. Stay Secure Never tell ayoe your password, eve Uiversity staff. Keep it secret ad chage it regularly

6 , filestore & software Uiversity All studets have a persoal Newcastle Uiversity accout. For iformatio o how to access your o or off campus, or via your smartphoe visit: Remember to check your Uiversity accout regularly. It s used for all official . Your filestore Each studet is give 4GB of persoal filestore (computer disk space) kow as your Home Folder. Whe you use a Uiversity PC your Home Folder is the H: drive or Documets. Lear more at Keep your files safe It s a good idea to always keep a up-to-date copy of your academic work i your Home Folder, i additio to ay copies held o a USB stick or laptop. Access files & software off campus You ca access your files off campus through your web browser usig the Filr service. Visit filr.cl.ac.uk or dowload Novell Filr from your app store. Logi with your Uiversity user ame ad password ad the server: filr.cl.ac.uk The Remote Applicatio Service (RAS) also allows access to your files, Uiversity software ad priters, o matter where you are. Fid out more olie at ras.cl.ac.uk For other ways to access your files off campus visit filestore/remoteaccess Studet software deals Free or reduced price software is available for your ow home computer, icludig Microsoft Office 365. Microsoft also offer free ad reduced price developer software to studets through Dreamspark. For the latest software deals visit Your Home Folder is secure ad backed-up regularly. 4

7 Coect to the Iteret Coect to Wi-Fi Problems coectig? Wi-Fi is widely available across campus. Search for available Wi-Fi etworks o your device Brig your laptop or mobile to our free Coectio Cliic i the Old Library Cluster , Moday to Friday If i rage, select ewcastle-uiversity Cotact the IT Service Desk: or log a request at uservice.cl.ac.uk Eter your Uiversity user ame ad password to coect Step-by-step istructios for differet devices ca be foud olie: Usig the Iteret i Halls Rooms i Halls have Wi-Fi ad a plug-i etwork poit which gives access to the Iteret through the campus etwork. Plug your PC ito the etwork poit i your room usig the cable provided. Start your web browser ad go to Follow the olie istructios to coect your PC i Halls. Key rules to remember Do t Do t dowload or share copyright material. view iappropriate or porographic material. The campus etwork is ot for commercial use. IT Rules of Use Whe coectig to the Iteret ad campus etwork, you are subject to the Uiversity s Rules of Use. Failure to comply may result i access to IT facilities beig withdraw without otice. Lear more at 5

8 Fid a PC o campus Computer clusters There are over 2,000 IT Service PCs grouped i PC cluster rooms across campus. You may use ay of these PCs if they are ot beig used for teachig. For PC cluster locatios, availability ad opeig hours visit m.cl.ac.uk (or see the map o p12). The followig mai clusters have 24hr access: Cluster MG 005, Cookso Buildig Studets Uio, Level 2 NUSU Cetral Old Library Cluster 1.57 Robiso Library (term time) All PCs feature a wide rage of software. Some have additioal specialist software (eg CAD programs). Quick access statios Quick access PC statios ca be foud i may buildig foyers across campus. They allow quick access to the Iteret, so you ca catch up with betwee lectures. Dyslexia ad disability Specialist applicatios are istalled o clusters for use by studets with dyslexia. Magificatio ad scree readig software is available for studets with visual impairmets. Height adjustable workstatios are available i most clusters. Studets ca also borrow small items of assistive techology from our Hardware Loas scheme. For iformatio ad advice visit 6

9 Laptop loas Laptops are available to borrow i the Robiso, Walto ad Law Libraries (for use i the Library oly). You ca register for the scheme at each of the Libraries. Lear more at laptop-equipmet-loas Learig spaces Learig spaces are located aroud campus. These spaces are ideal for group work. Learig Zoe, Kig s Road Cetre YourSpace (24hrs term time) Robiso Library, Level 1 Learig Louge (24hrs term time) (Skype area available) Robiso Library, Level 2 Bedso Buildig (24hrs) Computer cluster G.30 Studets Uio, Level 2 (24hrs) Old Library (24hrs) Computer cluster 1.57, study louge 7

10 Pritig & photocopyig Where ca I prit or copy? Black ad white A4 priters are available i all cluster rooms; larger rooms such as the Old Library Cluster 1.57 also have colour ad A3 priters. Photocopyig is available i the Uiversity Libraries. How much does it cost? Black ad white A4 pritig ad copyig is charged at 4p per side, colour costs 12p per side. For full details visit pritig.cl.ac.uk Buyig prit ad copy credits Each studet is give a free allocatio of pritig ad photocopyig credit at the start of the academic year (marked IT Service credit i your prit accout). Log o to your prit ad copy accout at pritig.cl.ac.uk to buy additioal credits (with a debit or credit card) or to check your fuds. Credits are also available from the Robiso Library Mai Couter, Level 2. Scaig Scaers are available free of charge i most cluster rooms. 8

11 Library & Blackboard Iformatio ad help Explore Library resources with LibrarySearch. Locate books, browse for e-jourals, read articles, e-books ad more: libsearch.cl.ac.uk SubjectGuides provide everythig you eed to fid quality iformatio i your disciplie: Got a questio? Get LibraryHelp i the Library or at home. Cotact us by , chat, SMS, olie, twitter, phoe or face-to-face: libhelp.cl.ac.uk Library workshops Iformatio skills workshops are regularly ru for studets i all libraries. These will itroduce you to Library Services, resources for your subject ad how to get the best from the library. Ask withi your School or cotact your Liaiso Libraria for details. We also advertise evets ad workshops at eportfolios eportfolio is your space to reflect o your learig ad record your ogoig developmet of subject ad trasferable skills. You ca record meetigs with your tutors ad have the optio of sharig your portfolio cotet with commuities. The eportfolio allows staff ad studets to commuicate, support ad collaborate with oe aother. eportfolio ca be foud at portfolio.cl.ac.uk Blackboard Blackboard is Newcastle Uiversity s mai virtual learig eviromet (VLE). Most Schools at the Uiversity use Blackboard to deliver ad support academic modules. Blackboard ca be foud at blackboard.cl.ac.uk You ca also access course cotet o the move with the Blackboard Mobile Lear app, see m.cl.ac.uk/itservice/apps If your programme of study uses a VLE your lecturers will provide istructios o how ad whe to use it. 9

12 Keep up-to-date Follow us o or like us o facebook 10

13 IT help & support NUService You ca log ad track requests for help ad support olie at NUService: uservice.cl.ac.uk Uiversity IT Service Desk Visit us i perso Old Library Cluster 1.57 Robiso Library Cluster, Level 2 Grd Floor, Claremot Tower Coectio problems? Brig your laptop or mobile to the Laptop Cliic i the Old Library Cluster , Moday to Friday Visit our website Useful Liks IT Service website Library website Studet office365.cl.ac.uk Pritig pritig.cl.ac.uk Coect to the Iteret Access files from home ras.cl.ac.uk Blackboard blackboard.cl.ac.uk Like us o Facebook Follow us o

14 ry s College Park Farm CL AR E M ON T R OAD KENSINGTON TER R ACE E R S LANE 2 Follow Lovers Lae up to 1 Medical School & Walto Library QU E E N VI CTOR I A R OAD E DWAR D S WK Bedso Buildig Armstrog Buildig Old Library OLD QUAD K IN G S R OAD 7 3 CL AR E MONT Claremot Quad 13 Kig s Road Cetre Uio KING S WALK R OAD Claremot Tower 8 Norther Stage ASSEMBLY LANE DEVONSHIRE TER DEVONSHIRE WALK Great North Museum: Hacock ELDON PL Kig s Gate B AR R AS B R I DGE 5 4 Robiso Library WINDS J E S MOND R O Civic S T TH OMAS S T Herschel Buildig 12 Haymarket Key VIN E L ANE S T MAR Y S P L ACE PC cluster room PC cluster 24hrs S T T H OM AS 12 C R E S C E N T P E R CY Haymarket Bus Statio Accessible etrace R IDLE Y J OH N DOB S ON S NOR T H U MB E R L AN D R OR TH U M

15 PC cluster & library map Visit m.cl.ac.uk to fid your earest available PC. You may use ay PC cluster if it s ot i use for teachig. * Cluster ever used for teachig Cluster ope 24hrs Computer clusters 1 Medical School Computer cluster MG 005 (24hrs) Computer cluster MG 030 Computer cluster M5 028 Computer cluster M Ridley Buildig Computer cluster Stepheso Buildig Computer cluster 3.04 (A, B, C) 4 Newcastle Law School * Computer cluster G.17, G.18, G.21 5 Robiso Library * (24hrs term time) Computer cluster, Level 2 Express prit statios, Level 2 Skype area & photocopyig Staffed help desk 6 Percy Buildig Computer cluster Old Library * (24hrs) Computer cluster 1.57 Staffed help desk Laptop Cliic 8 Daysh Buildig Computer cluster Armstrog Buildig Computer cluster Bedso Buildig Computer cluster 2.40 Computer cluster Kig George VI Computer cluster Herschel Buildig Computer cluster 1.01 (Blue, Gree, Purple, Red) Studets Uio 13 Cluster & learig space * (24hrs) Uiversity Libraries 5 1 The Robiso Library Mai Library (24hrs term time) The Walto Library 5th Floor, Catherie Cookso Buildig, Medical School 4 Law Library Newcastle Law School Visit

16 Need help to get olie? Visit our free coectio cliic Old Library Cluster, Moday - Friday 09:00-16:00 Laptop/mobile Iteret coectios to the Uiversity etwork Uiversity o your mobile device RAS (Remote Applicatio Service) istallatio Help to istall Uiversity purchased or provided software Free mobile device health checks & security advice icludig: Virus ad spyware removal Free ati-virus software istallatio Firewall ad security settigs Please ote we do t offer a hardware repair service but we ca give a basic diagosis ad offer advice o what to do ext. IT Service

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