myfaber Service Desk a workforce management SERVICE MANAGEMENT

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1 myfaber SERVICE MANAGEMENT Service Desk a workforce management SOLUTION FOR COMPANIES IN THE ENERGY, UTILITIES, SERVICE AND MANUFACTURING SECTORS THAT WANT TO MANAGE THEIR PROCESSES, OPERATIONS, RESOURCES AND EMPLOYEES SIMPLY AND EFFECTIVELY

2 WE GIVE YOU THE POTENTIAL TO DO COMPLICATED THINGS SIMPLY e myfaber solution provides a set of tools, which ensure the smooth daily operation of companies working in demanding industrial and service sectors. Because every second of down time means enormous losses, a successful enterprise must meet the demands of performance and e ciency, and manage processes and resources properly, including human resources. ese are precisely the criteria that myfaber monitors, manages, evaluates and optimises using state-of-the-art technologies combined with know-how proven in an international. In this way, myfaber reduces operating costs, increases the performance and e ciency of company operations and improves work productivity. With the myfaber solution, you can simplify and standardise activities and processes, implement management metrics (including service processes) and increase employee satisfaction. Above all, however, you will always be assured that your people are always in the right place at the right time, with the right information and right equipment. When deploying the myfaber solution at your company, you don t need to change your business from its foundations. However, you will have the opportunity to completely re-engineer processes, to become an innovator in a conservative environment, and to get a jump on the competition. And that means a jump not just in terms of information, but also in capacity, quality and economics. MODULES OF myfaber Automatic planning and resource allocation Preventative maintenance - Planning preventative maintenance - Performing preventative maintenance Emergency maintenance and incident management Resource management Field service management - Mobile client and mobile processes in the eld Service Desk and dispatching Warehouses and logistics

3 myfaber IS A MODULAR SYSTEM It can function independently or within a structured system both as a subordinate or control system. It can be used for: Workforce management Optimise the use of your employees and technicians, exibly respond to current needs without unnecessary expenditures Field service management Assign tasks to employees in the eld e ectively and obtain precise information on current progress at any time Problem management If certain problems appear repeatedly, this is your chance to prevent them on a conceptual level Service Desk management Give your customer support employees an e ective tool for documenting and handling your clients requirements, and keep constant track of what is happening Event management Centrally monitor the status of all critical and contracted systems, infrastructure and services Change management Organise all your change requirements and establish a xed approval and implementation process Con guration management Manage settings, create an overview of software licensing, and simplify system installation Administration management Manage system users and user groups, code lists, counters, contacts, planning templates and other settings Planning management Plan clearly and effectively, assess your capacity in relation to commitments Enterprise asset management Manage company assets so that you are never surprised by an outage or lack of equipment Service level management Get a complete overview of whether you are providing your clients with services according to agreed parameters Service catalogue No more confusion regarding offered services, with a clear presentation of what you offer and for how much, all managed in one place Incident management Resolve emergency and problem situations as quickly as possible with maximum e ciency Human resources management Work with employees according to their quali cations, manage job positions, employees and organisational units Client management Keep records for every customer with all the important information required to properly carry out contracted work and meet contractual obligations

4 myfaber is e ective for any company that provides services, and not just to external clients, but also within its own organisation. e three main pillars of the application are optimising work management and processes, a mobile component for employees in the eld, and comprehensive tools for Service Desk. Employees in the eld are assigned tasks electronically, so they don t need to come in to the head o ce. In the same way, all information from the place of work is recorded in a mobile device, which then sends this data to the head o ce in real time. is eliminates delays and ine cient paperwork, and increases employee capacity and productivity. In addition, eld technicians can start their work day straight from home, as they can see all the information on assigned tasks and the resources needed to perform these tasks from any location at any time. Field workers use an advanced application optimised for eld work, which provides them with precise information at any time and also enables them to submit this information to the head o ce online Users at the head o ce have a clear interface, where they can see all necessary information and work with this data quickly thanks to interactive elements for example, Gantt charts are used for resource planning and planning can also be linked to the geographic information system (GIS), so the dispatcher can assign employees their next task directly from the map based on the employee s current position. is makes it possible to exibly respond to emergency situations, as well as situations where certain tasks take longer or shorter than expected. Users at the head o ce work in an environment, which is intuitively designed and laid out so that they can quickly and easily navigate through large amounts of displayed data anks to the integration of central and mobile components, which exchange precise and current data online, myfaber monitors contractually binding deadlines, capacities and parameters. It thus clearly raises the level of services you provide, while reducing costs and ensuring accurate information.

5 MAIN BENEFITS With myfaber you gain a solution built on 15 years of experience in managing employees, resources, time, tasks and materials in 11 European countries. Whether it s varying conditions, di erent systems of work and mentalities or demanding environments, myfaber can handle it all, providing employees in the eld and at the head o ce with a tool to achieve awless performance that is e cient in every way. It brings a welcome change with automated processes and precise information available electronically and in real time in both directions, which contributes to better decision making and planning. More e ective management of processes and services Management, planning and optimisation of resources (people, material, machines) Management and decisions based on current, real and objective criteria and data Elimination of paper documents Better transmission of information electronically without errors Reduction in direct operating costs Higher work productivity Capacity planning Automation of processes Event management Full support of mobile employees in the eld Immediate response to unusual or emergency situations Integration with geographic information systems (GIS), manager information systems (MIS), company information systems (ERP), mobile systems REFERENCES We value and respect the uniqueness of every client. We approach all clients individually with respect to the needs and speci cs of their business. Customers using the myfaber solution include: BULGARIA EAD DISTRIBUČNÍ SLUŽBY Správa železniční dopravní cesty

6 OUR SOLUTIONS, THAT WE OFFER VENTUS ERP SOFTWARE A custom designed business system myavis NG MOBILE SOLUTIONS CRM with support for business processes in the eld myteam PROCESS MANAGEMENT Manages internal company processes and work with documents myfaber SERVICE MANAGEMENT Service Desk a workforce management mystock WAREHOUSE MANAGEMENT Manages logistics and warehouse processes DRIVING YOUR BUSINESS mycash RETAIL MANAGEMENT A modern style of retail sales KVADOS has been a respected producer and supplier of its own software solutions, services and consulting since e quality of these solutions is certi ed according to 6 international ISO standards in the eld of information and communications technology. e fundamental principle of our work is quality project management and the ability to understand the processes and operations of our clients. To do so, we use the vast experience of our specialists and know-how, which has been proven in the 11 European countries where we operate. We continually focus on seeking new market opportunities and strive to achieve the leading position in the eld. It is no small task we have set ourselves. We aim to continually supply products and services that help our customers achieve their goals, enable their businesses to perform better, and make their company processes more e cient. When developing solutions, we prefer a creative and innovative approach. at is why we are also a founding member of the IT Cluster Association a driving force in the research and development of new technologies in the Moravian-Silesian Region. Commercially, we work with leading international companies, which consider us a stable partner, as do our customers. mywork WORK MANAGEMENT Increases the productivity of o ce employees mydatacenter PRIVATE CLOUD SOLUTION An environment to reliably and securely run applications myacademy KNOWLEDGE BASE SUPPORT E ective education of software users KVADOS Novoveská 1139/22, Ostrava-Mariánské Hory, Czech Republic (211) - business@kvados.com kvados.com KVADOS. All rights reserved. The logo and product names are the trademarks or registered trademarks of KVADOS and other holders.