Your one stop shop for retail IT services

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Gilbert Gray
8 years ago
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1 Your one stop shop for retail IT services

2 Your one stop shop for retail IT services Retail Response are specialists in providing excellent value IT service solutions to the retail sector. Our end to end systems implementation and support service offers you the business benefits of a single point of accountability. We have vast experience of implementing in store IT systems for national and international retail groups. You can rely on us to deliver a high standard of implementation service, both on time and within budget. Post system installation our help desk team offers you a single point of contact and accountability to meet all your IT support service needs. We have the expertise to diagnose whether problems are operational, hardware, network or software related and can effect a timely resolution, either remotely or on-site utilising our own vastly experienced service team. Our existing customers trust us for consistent delivery of excellent value service throughout the entire duration of their support contracts.

3 The team at Retail Response have now been a trusted partner of ours for over five years, providing a consistently reliable support service to our stores throughout the UK. Business benefits Ours is a collaborative approach, we are completely focused on retail I.T. systems service provision and have a proven track record for consistently delivering on the commitments we make to support our customers in achieving their business objectives. Proof of this is attainment of very high levels of customer satisfaction and substantial volumes of repeat business as a consequence. Our service operations are structured to meet the needs of multiple store retail businesses with service available seven days per week including bank holidays and out of normal business hours. A unique service methodology enables a highly skilled engineer to attend your store fully equipped with all the necessary diagnostic equipment and appropriate parts stock to quickly restore your retail systems to full working order, minimising down time and loss of revenue. Having long since established ourselves as a credible and reputable company our aim is to continue delivering excellent value, SLA compliant services to our customers for many years to come. Stephen McGowan Senior Contract Analyst Morrison s Have you visited our website? retail-response.co.uk

4 Our customers Case studies Morrisons, are one of the UK s largest grocery chains with more than 400 stores across the UK welcoming around 10 million shoppers each week. Following a decision to upgrade store systems infrastructure Morrison s selected BT Expedite in partnership with Retail Response for implementation and support of a new wireless network solution. The introduction of the new hand-held stock management system enables the stores to minimise paper based administrative functions and spend more time serving customers. Stephen McGowan, Senior Contract Analyst at Morrison s said The team at Retail Response have now been a trusted partner of ours for over five years, providing a consistently reliable support service to our stores throughout the UK. In early 2011 Retail Response were engaged by BT Expedite to provide WLAN deployment services to 16 new Morrison s stores across the UK. Planning, configuration, installation and testing of Wi-Fi networks were all carried out on time and within budget. Subsequent RF surveys and provision of detailed coverage analysis in the form of individual location maps ensures optimum network performance. White Stuff is a rapidly expanding UK fashion retailer with stores throughout the UK. White Stuff required a trustworthy, dependable and capable EPoS support provider to resolve I.T. hardware problems in a timely and professional manner. White Stuff selected Retail Response as the provider most able to fulfil these requirements based on its reputation, experience and existing UK customer base. Extensive experience in supporting similar retailers enabled Retail Response to transition the support service with no disruption to White Stuff s business. As further testament to White Stuff s confidence in the capabilities of Retail Response, the support of its retail systems equipment was extended to PED s and back office P.C. s. The team at Retail Response have collaborated with us to deliver an extremely reliable and cost effective support service. Mike Padfield Head of IT White Stuff

5 Our Services Retail systems implementation services A methodical and rigorous approach to systems projects in a retail environment ensures reliability and minimises total cost of ownership in the long term. Help Desk Our Help Desk is your first point of contact for any support query whether software, hardware or network related. Retail Hardware Support Extensive experience of supporting PoS equipment including scanners, cash drawers, displays, PED s and printers as well as network devices and back office equipment enables us to provide a complete end to end support service for all in store IT equipment. WiFi Services Retail Response use the latest industry tools to offer customers comprehensive Wi-Fi network planning and installation services. In addition to this we can offer on site support to rectify problems with existing WLANs. Consultancy Retail systems consultancy provided by Retail Response. Our retail systems specialist advice and guidance will ensure that your MIS, EPOS, software, hardware and all associated implementation and support service requirements are met. Retail Software Support Software support provided by Retail Response. A call to a single retail Help Desk number is all it takes to begin the resolution of any problem. Project Management Planning and control are critical to the success of any project which involves changes to your retail systems. A well structured installation process reduces the probability of unnecessary service intervention and increases equipment life-span. Warehousing and staging Retail business critical IT systems require support services to match. Centrally located secure warehouse and systems configuration workshop facilities enable us to provide a timely solution in the event of a major systems failure. To find out how we can help you call:

6 European service In partnership with a group of independent service providers, each operating in their respective territories we can deliver excellent value retail systems implementation and support in the following countries; Austria Belgium Bulgaria Czech Republic France Germany Greece Hungary Ireland Italy Luxemburg Netherlands Poland Portugal Spain Switzerland Call us on or visit retail-response.co.uk Retail Response Limited Unit 20, Sandbeck Business Park Sandbeck Lane, Wetherby Leeds LS22 7TW

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